Careers Workbook

CAREERS WORKBOOK
Supervisor Track
Candidate Candidate
Anjalee kumari jargha akjar103
Full Name EID
Direct Manager Direct Manager

Emanuale Mancini
Full Name EID
Please indicate if you Yes

have a mentor:
Mentor Mentor
Full Name EID
Start Date: 30/9/2019

NAVIGATION
Click on the areas below to move to the corresponding tab:
1. Assessment Summary
2. Building Relationships
3. Building Relationships PDP
4. Generating Talent & Organizational Capability
5. Generating Talent PDP
6. Leadership
7. Leadership PDP
8. Learning & Applying Professional Expertise
9. Learning & Applying Professional Expertise PDP
10. Managing Execution
11. Managing Execution PDP
12. Appendix
13. Core Functional Skills
14. Complementary Functional Skills
15. Functional Skills Development
16. Training Program
17. Projects
Competency Assessment Summary
Overall Rating Summary
CANDIDATE'S ASSESSMENT SUMMARY
Final Rating ASSESSMENTS
Initial Mid year Final
Assessment Assessment Assessment
5.0
4.8
BUILDING RELATIONSHIPS 1.8 0.0 0.0
4.5
4.6
GENERATING TALENT & ORGANIZATIONAL CAPABILITY 1.0 0.0 0.0
4.0 LEADERSHIP 1.3 0.0 0.0
4.4
3.5
4.2 LEARNING AND APPLYING PROFESSIONAL EXPERTISE 0.7 0.0 0.0
4.0
3.0 MANAGING EXECUTION 1.2 0.0 0.0
3.8
2.5 CORE FUNCTIONAL SKILLS 1.0 0.0 0.0
3.6 PROJECTS 0.0 0.0 0.0
2.0
3.4
1.5
COMPLEMENTARY FUNCTIONAL SKILLS 0.0 0.0 0.0
3.2
TRAINING PROGRAM 0.0 0.0 0.0
3.0
1.0
Initial Assessment Mid year Assessment Final Assessment Final Rating 0.8 0.0 0.0
Assessments Details
3.0
BUILDING RELATIONSHIPS GENERATING TALENT & ORGANIZATIONAL CAPABILITY

Initial Mid year Final Initial Mid year Final
3.0 2.0
Assessment Assessment Assessment Assessment Assessment Assessment
Candidate 3.7 0.0 0.0 Candidate 2.0 0.0 0.0
Direct Manager 0.0 0.0 0.0 Direct Manager 0.0 0.0 0.0
HR NA 0.0 0.0 HR NA 0.0 0.0
Final Rating 1.8 0.0 0.0 Final Rating 1.0 0.0 0.0
LEADERSHIP LEARNING AND APPLYING PROFESSIONAL EXPERTISE

3.0 Initial Mid year Final 3.0 Initial Mid year Final
HR NA 0.0 0.0 HR NA 0.0 0.0
MANAGING EXECUTION CORE FUNCTIONAL SKILLS

Initial Mid year Final Initial Mid year Final
3.0 1.0
HR NA 0.0 0.0 HR NA 0.0 0.0
Assessment
BUILDING RELATIONSHIPS
Below are the Careers Supervisor Track Competencies for the Building Relationships Competency Cluster.
In each competency, a set of behavioral anchors are indicated for Candidate to develop and be assessed accordingly.
During each review (initial, mid year, final), Candidate is required to conduct a self assessment rating for each competency with reference to the behavioral anchors.
Ratings should be pitched at what is required of a Supervisor position for each respective area. Please click on the boxes and use the dropdown to rate accordingly.
Ratings Legend
1 - Very little knowledge and little practical application
2 - Some knowledge but little practical application
3 - Sound knowledge with some practical application
4 - Good knowledge and sound practical application
5 - Excellent knowledge and high level of practical application
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
CANDIDATE DIRECT MANAGER
Coworker Relationships
Builds strong working relationships.
Shares thoughts and feedback in a professional way. HR
Considers how own behavior impacts others.
Explains work in a way that encourages cooperation from others.
Comments from Candidate - Specific Examples (strengths & weaknesses for this competency)
RANJAY (01/10/2019): Working relations in team are really important as in operation you need a great support from the team and team member so building a strong working relations is very critical. Your own behaviour might
impact others in operation so if you are sharing something among your team or talking to your team member be diplomatic but straight to the poing with a nice example encouraging the team member. Your team member
cooperation is really necessary with his/her full strength. Motivating him or her for a work is critical . Working for a common goal should be team's priority all the time with benefits for the whole team. I need to learn how i need
to share thoughts and feedback in a very professional way so it wont hurt other but motivate other .
Comments from Direct Manager - Specific Examples (strengths & weaknesses for this competency)
Comments from HR - Specific Examples (strengths & weaknesses for this competency)

Customer Relationships
Shows an understanding of customer expectations.

HR
Listens and responds to customers with empathy.
Builds rapport and trust with customers to promote loyalty.
Anticipates and quickly responds to customer requests or issues and explains policies in a way that helps customers understand.
Copyright © 2012
Starwood Asia Pacific
RANJAY (01/10/2019): Understanding Expectations of a guest is very necessary ,if the guest is known then you can exceed the expectation and if a new guest is here then suggesting products , offering assistance with other
things .If you get a chance to get a feedback from a guest it might be a complain ,try to understand the feedback/complain and show the guest that you really are concerned about this and for sure you will tackle this or will pass
the feedback .Loyality is very much needed for a business and making a good relations with the guests and trusting and memorising their preferences might give you some extra nights and loyality for lifetime. If you are the
lucky one to listen to any guest feedback or complain or any other issues like i do in Coffee Bar related to valet parking card validations. Daily we get feedbacks about the policy but we make sure we make the guest understand
about the good side of the poilicy so that we won't loose the guest for next time.

Global Mindset
Helps others feel valued and included.
Works well with others regardless of their background or characteristics. HR
Models the Company culture of service, opportunity, respect, and fair treatment.
Acts when others are treated unfairly or are not valued and respected for their unique skills.
Listens to and acknowledges different ideas and viewpoints.
RANJAY (01/10/2019): I try my best everytime to make people feel valued and inclusive in the team to get the best out of them for the operation and to build the good working relations. Doesn’t matter where are they from we
feel us like a family .Whenever someone treats bad with others or disrespect i try my best to make them understand that we are here for one single goal ,understanding each other's talent skills and knowledge is very
necessary. Giving respect won't cost you but you will gain respect back from others.
Copyright © 2012
Career Development Plan
Reference : Career Development Plan by Candidate (of this competency cluster)
Candidates are expected to further develop the targeted competencies using a 'hands-on', practice-oriented approach.
Thus, for each core competency cluster, Candidates are expected to put together a specific development objective that fulfills the following criteria:
1. Above & beyond their 'norm"
2. Inclusive of stretch elements
3. Relevant to competency
4. S.M.A.R.T. compliant
Initial PDP
Developmental Objective
Skills/ Knowledge/ Experience Gaps Development Activity Measure Timeline Resources / Support
(Personal/Professional)
Shares thoughts and feedback in a professional way.
Mid-Year PDP
Final PDP
Copyright © 2012
BUILDING RELATIONSHIPS PDP
Assessment
GENERATING TALENT & ORGANIZATIONAL CAPABILITY
Below are the Careers Supervisor Track Competencies for the Generating Talent & Organizational Capability Competency Cluster.
Ratings Legend
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Organizational Capability
Shows an understanding of how each role on the team contributes to the work.
Shows an understanding of goals, processes, and reporting relationships within the department. HR
Understands scope of own decision-making authority.
RANJAY (01/10/2019): Role of each team member in a team is very crucial and understanding this is very necessary. Like in Café role of Barista and waiter is different but each team member is crucial for a smooth operation.
Goal ,processes and reporting are the main for a outlet to run . It gives us a goal to achieve for a month or for a financial year and tracking this with a process gives us a idea where we are heading and where we are lacking . I
need to learn how own decision making authority works and how it impacts the business or a organisation.

Talent Management
Provides, seeks, and acts on constructive feedback.
Shows an understanding of performance expectations. HR
Works with manager to set and prioritize developmental goals.
Builds relationships to attract top talent.
Participates in the hiring process and helps with on-boarding new talent.
Copyright © 2012
GENERATING TALENT
I need to learn hopw we do constructive feedback for a team member where team member takes that on positive side.Development goals for a team member , I need to learn from my manager to priortize development goals for
a team member.Participating in hiring process would be a new experience for me as i do have a idea only but i have never done it. I do have some knowledge about performance expectation from a team member which effects
the whole team.Taking the best out of a team member i know it to some extent .Motivating team member and setting the goal for him or her for their future .
Copyright © 2012
GENERATING TALENT
Initial PDP
Mid Year PDP

Final PDP
Copyright © 2012
GENERATING TALENT PDP
Assessment
LEADERSHIP
Below are the Careers Supervisor Track Competencies for the Leadership Competency Cluster.
Ratings Legend
LEADERSHIP
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Adaptability
Stays calm and focused during stressful situations.
Asks questions to understand why change is happening. HR
Uses resources to help deal with change or challenges.
RANJAY (01/10/2019): I believe I stay calm while in busy operation or in a stressfull situation and take the best decision or best step. If any changes are happening its best to understand the changes rather than reacting on it.
But I need to work on using resources in that situation where you get challenges or changes , I do have some experience but still need to be very good in this.

Communication and Professional Demeanor
Expresses ideas in a clear and concise way.
Actively listens and responds to others with understanding. HR
Appropriately interprets verbal and non-verbal behavior.
Displays professionalism and gains respect from others.
Copyright © 2012
LEADERSHIP
RANJAY (01/10/2019): I believe I do express my ideas in concise and clear way if I have any idea I try to explain the how we can do it and benefits .Listening is a very good skill that a person can have and in a team it really
matter . Listening to each and every idea your team have and if it is nice idea take it and appreciate it or if it like it wont work make the team membere understand why it wont work. I need to learn how verbal and non verbal
behavior works . I do understand these but how to react professionaly in these situation without getting offensive.

Problem Solving and Decision Making
Recognizes issues and makes suggestions to solve problems related to daily operations.
Breaks complex issues into manageable parts. HR
Asks questions and gathers information before making a decision.
Identifies and considers alternatives and their possible impact before making decisions.
Makes decisions and takes action in a reasonable amount of time.
I need to learn how big issues can be solved in parts ,I never had any kind of instances happened with me.Taking decisions and actions with in time frame I need to work on . Daily operation wise I believe I can solve many
problems and issues . Taking feedbacks ,ideas and questions will definately help and will give you a idea where you can work on .
Copyright © 2012
LEADERSHIP
LEADERSHIP
LEADERSHIP
Initial PDP
Breaks complex issues into manageable parts.
Mid Year PDP

Final PDP
Copyright © 2012
LEADERSHIP PDP
Assessment
LEARNING AND APPLYING PROFESSIONAL EXPERTISE
Below are the Careers Supervisor Track Competencies for the Learning & Applying Professional Expertise Competency Cluster.
Ratings Legend
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Applied Learning
Sets career goals and identifies areas for development.
Uses available resources and challenging assignments to improve performance. HR
Shares own learnings and best practices with others.
Completes assigned training on time.
RANJAY (01/10/2019): I don’t have much experience in this I can only set goal for a team member and can see where he or she is lacking in skills and taking a follow up on that. Rest I need to learn

Business Acumen
Shows an understanding of how own work impacts property and department performance.
HR
Shows an understanding of the drivers of property and department performance.
Identifies innovative ways to improve productivity and guest/associate satisfaction.
RANJAY (01/10/2019): All I can say a single team member can effect your business . Taking the best out of team member is important . Outlet performance can highly effect the property business in large extent .Rest I need to
learn how the drivers of property and department performance works . if i am not wrong its Management of human resources ,sustainable enviornment,GSS scores, generating revenue and profit for your stakeholders and
taking care of your physical plant. I need to learn how we can improve productivity for guest satisfaction and team member as well.
Copyright © 2012
LEARNING AND APPLYING

Technical Acumen
Performs technical and complex tasks and solves problems within area of expertise.
Models technical excellence and communicates the benefits of specific techniques in area of expertise. HR
Demonstrates and shares expertise in policies, procedures, and legal requirements.
Uses appropriate facilities, equipment, and materials to perform the job.
Follows current policies, procedures, and legal requirements.
Copyright © 2012
LEARNING AND APPLYING
Initial PDP
Uses available resources and challenging assignments to improve performance.
Models technical excellence and communicates the benefits of specific techniques in area of
expertise.
Mid Year PDP

expertise.
Final PDP
expertise.
Copyright © 2012
LEARNING PROFESSIONAL PDP
Assessment
MANAGING EXECUTION
Below are the Careers Supervisor Track Competencies for the Managing Execution Competency Cluster.
Ratings Legend
MANAGING EXECUTION
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Building and Contributing to Teams
Works with team members to meet shared goals.
Shows an understanding of how the team contributes to broader success. HR
Shares with team members information needed to accomplish work.
Tells other team members when they are doing a good job.
RANJAY (01/10/2019): Appreciating team members when they do good is very important ,sharing finacial information and many other info among team is very important it keeps them updates with the hotel. As a single team
working for a common goal ,sharing information about the daily goal monthly goal is very necessary.

Driving for Results
Takes responsibility for being innovative and delivering work that exceeds requirements.
HR
Learns from mistakes.
Participates in setting goals for the team or department.
Looks ahead and lets manager know about possible challenges in completing assigned work.
A better way of doing things which increases output is necessary. If you have a innovative idea among your team and if you think it would work implement it. And if you do mistake learn from it and don’t do it again and learn
from it . If any challenges are coming in operation definately we will share the ideas to the manager to tackle it.
Copyright © 2012
MANAGING EXECUTION

Planning and Organizing
Keeps track of own current and future workload to make sure everything is completed on time.
Prioritizes own activities and makes adjustments when appropriate. HR
Asks for and uses available resources to complete work.
Making a plan about a task and diving it in parts is very necessary ,I feel difficult to do it in one go so I divide the thing in parts to make it simple to do. Rest I need to learn
Copyright © 2012
MANAGING EXECUTION
MANAGING EXECUTION
MANAGING EXECUTION
Initial PDP
Shows an understanding of how the team contributes to broader success.
Prioritizes own activities and makes adjustments when appropriate.
Mid Year PDP

Final PDP
Copyright © 2012
MANAGING EXECUTION PDP
This shape represents a table slicer. Table slicers are not This shape represents a table slicer. Table slicers are not s
supported in this version of Excel.
If the shape was modified in an earlier version of Excel, o
If the shape was modified in an earlier version of Excel,
or if the workbook was saved in Excel 2007 or earlier,
the slicer can't be used.
Department Competency
Outlet Supplementary Training Program

represents a table slicer. Table slicers are not supported in this version of Excel.
e was modified in an earlier version of Excel, or if the workbook was saved in Excel 2007 or earlier, the slicer can't be used.
This shape represents a table slicer. Table slicers are not supported
If the shape was modified in an earlier version of Excel, or if the w

Excel 2007 or earlier, the slicer can't be used.
Skills
Sommelier course
Basic IT software programs Training- e.g. Excel, PowerPoint, word
Basic Finance Course (ex. 'Principles of Accounting and Finance for Non-financial Professionals')
Supplementary Basic F&B Venue Skills Training (e.g. VIP handling procedures greetings and Government Protocols basic
Business Skills Library - Listening Essentials: The Basics of Listening
Business Skills Library - Time Management: Planning and Prioritizing Your Time
Business Skills Library - Being an Effective Team Member
Business Skills Library - Leadership Essentials: Creating Your Own Leadership Development Plan
Opportunity to eat as a customer at an external restaurant with a similar concept to better understand the customer experie
Global Cuisine culture training
Business Skills Library - Giving Feedback
LEAD Development Program
Complete CultureWizard Global Culture Diversity training (you can find the tool on MGS)
Create a free account on GetAbstract (you can find the tool on MGS)
Click here to go back to Navigation Page ←
Select your department:
Assessment
CORE FUNCTIONAL SKILLS
Based on your core function, please refer to the "Appendix Tab" to filter for your Core Functional Skills and click on them to copy and paste them into the correct tab.
During the track, Candidates check boxes in front of the skills to indicate achievement of skill for that function.
Click here to access the Appendix tab.
Ratings Legend
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
klkjhkjdkfdk
Accurately demonstrates brand standards of service and conducts On the Job Training sessions with new Associates. CANDIDATE DIRECT MANAGER
Orders and stores all stocks and supplies for the venue using First In First Out and Just in Time practices.
Conducts daily Venue inspections to ensure compliance with Marriott HACCP standards and maintains accurate records of the findings. 1 1
Demonstrates a strong understanding of cashiering procedures and the daily operating requirements rules regulations and legal demands (receipts and
confidentiality) as well as the end-to-end cashiering process from the cashier perspective.
Able to explain and recommend the wines offered at the outlet
Accurately asseses the capabilities of the rostered team and independently draws up a meal period table and station plan per the reservations schedule to
ensure Standard Operating Procedures (SOPs) and Brand Standards are met. HR
Read and understand BEOs and exercise good organizational and time-management skills to coordinate events.
Coordinate with banquet teams that comprise a minimum of 15 members as well as with organizers for set-up preparation, event changes and time schedules
for all functions.
Check room set-up to ensure that the Banquet Event Order (BEO) is completely and accurately followed and ensure that all public areas and associates
appearance are neat and clean.
Follow all established finance procedures and prepare and present the checks to the guest (including shift closing).
I believe I really need to learn these all things as I do have very little knowledge about these.
Copyright © 2012
Assessment
COMPLEMENTARY FUNCTIONAL SKILLS
Based on your core function, please refer to the "Appendix Tab" to filter for your Complementary Functional Skills (Same Job Family and Different Job Family) and click on them to copy them to
the correct tab.
Ratings Legend
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
(SAME JOB FAMILY)
Mid Year
Mid Year
Initial
Initial
Final
Final
HR
Copyright © 2012
FUNCTIONAL SKILLS
Reference : Career Development Plan by Candidate (for functional skills)
Candidates are expected to further develop the targeted functional skills using a 'hands-on', practice-oriented app
Thus, for each frunctional skill, Candidates are expected to put together a specific development objective that fulfi
1. Above & beyond their 'norm'
3. Relevant to functional skill
FUNCTIONAL SKILLS
Please ensure you create a Development Plan for each unticked skill in your selected functions.
Development Plan
Primary Functional Area

Developmental Objec
Skills/ Knowledge/ Experience Gaps
(Personal/Profession
Development Plan
Secondary Functional Area 1
Developmental Objec
Development Plan
Secondary Functional Area 2
Developmental Objec
n', practice-oriented approach.
ment objective that fulfills the following criteria:
ons.
Development Activity
lopment Activity Meas

Measure Timeline
Measure Timeline
Measure Timeline
Timeline Resources / Support

Assessment
TRAINING PROGRAM
Based on your core function, please refer to the "Appendix Tab" to filter for your Training Program(s) (Mandatory and Supplementary) and click on them to copy them to teh correct tab.
Ratings Legend
MANDATORY TRAINING PROGRAM(S)
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Basic F&B Venue Skills Training (e.g. POS Functionality & Operations cash handling procedures Hygiene in F&B and equipment handling) CANDIDATE DIRECT MANAGER
Guest Recovery Training (ex. 'Practical Recovery' on MyLearning)
Complete CareerMap Explorer on My CareerZone (you can find the tool on MGS)
Essential Skills for Supervisors Training
Menu Planning and Recipe Training
HR
Copyright © 2012
TRAINING PROGRAM
Assessment
PROJECTS
Based on your core function, please refer to the "Appendix Tab" to filter for your Projects and click on them to copy them into the correct tab.
Ratings Legend
PROJECTS
Assessment
Assessment
Assessment
Assessment
Assessment
Assessment
Mid Year
Mid Year
Initial
Initial
Final
Final
Participate in monthly departmental Food Cost budget results for Individual outlets CANDIDATE DIRECT MANAGER
Participate in monthly Departmental Guest Satisfaction Survey reviews
Participate in the Hotel Food Hygiene and Safety program
HR
Copyright © 2012
PROJECT
Assessment
FUNCTIONAL SKILLS CLUSTER
Candidates select 2 developmental Primary Functional Area and 2 Secondary Functional Areas in the dropdown boxes below. You should select departments outside of your current areas of expertise.
During each review (initial, mid year, final), Candidate is required to conduct a self assessment rating for the chosen primary and secondary functional skills areas. Ratings should be pitched at what
is required of a functional head for the selected functional area. Please click on the boxes and use the dropdown to rate accordingly.
Ratings Legend
Functional Skills Development

Broaden your functional skills base beyond your existing functional expertise to prepare Candidate for overall management of a hotel unit.
Primary Functional Area (1)
Primary Functional Area (2)
Assessment
Assessment
Assessment
Assessment
Assessment
Secondary Functional Area (1)
Mid Year
Mid Year
Initial
Final
Final
Secondary Functional Area (2)
Copyright © 2012
FUNCTIONAL SKILLS CLUSTER
Assessment
FUNCTIONAL SKILLS REFERENCE
Engineering
Completed
Able to identify the 5 most common problems and help facilitate a plan to minimise the occurance of these problems CANDIDATE DIRECT MANAGER
Able to review your hotel's previous elevator, pool, security, fire safety and portable water inspections/audits and follow up on the corrective
actions accordingly.
Able to review food and hygiene audits relating to engineering (freezer, chiller, hot water dispensers, ice machine etc.)
Able to set and reviews performance measures such as FCS system or Problem Resolution Index.
Able to describe, explain and execute the crisis/emergency plan, fire system, fire pumps, evacuation system and command centre as required.
Able to anticipate potential hotel disturbances and plan how to deal with the disturbances.
Able to review the Preventive Maintenance Task (PMT) progress.
Able to examine and formulate the P&M budget and seek opportunities to optimize hotel energy costs.
Able to set 5-year planning CapEx budget relating to Engineering.
Finance
Completed
Able to provide professional , advisory and executive support to General Manager and Department Heads in developing and meeting the short
and long term strategic goals of the hotel.
Able to monitor business results and provide clear and informed analysis to meet hotel requirements and to support decision making so as to
maximize profit potential of operations.
Able to conduct monthly P&L review meetings with Department Heads on their performance against budget and make recommendations for
potential revenue and profit enhancements
Able to oversee the preparation and maintenane of accurate hotel monthly P&L statements, balance sheets and analysis reports in compliance
with Marriott's Finance Policies & Procedures and adhering to Marriott's Owner's reporting timelines
Able to overview hiring, training and performance evaluation of the Finance department associates
Able to understand and interpret all terms & condictions of the hotel management contract and apply to decision making.
Able to analyse, interpret and validate hotel insurance policies and supplier contracts to achieve compliance with Marriott Finance Policies &
Procedures and hotel management contract.
Able to review Capital expenditure projects and monitor compliance with approved Capital Budget, in accordance with Marriott Finance
Policies & Procedures and hotel management contract.
Able to oversee correct preparation of required tax documentation relating to business taxes, foreign currency payments, with-holding taxes a
Able to review, analyse and approve documentation relating to the preparation of monthly and annual hotel financial statements.
Food & Beverage

Completed
Copyright © 2012
FUNCTIONAL SKILLS REF
Able to recognize the positioning of F&B products, and implement the various brand initiatives (restaurant brand concepts) and programmes
and the brand standards.
Able to analyse F&B profit & loss report, formulate and drive improvement plan.
Able to develop accurate F&B forecast and formulate F&B budget
Able to roll out full promotion plan with budgets, sponsorship, marcom plan, ROI, etc.
Able to create F&B business plan linked with the hotel business plan.
Able to review the productivity and FTE calculation in all F&B sections.
Able to review and interpret inventory process and breakage control.
Able to analyse and improe beverage cost, food cost and various prices links with F&B Cost Controller.
Able to organize the hotel's loyalty programme and promotions calendar.
Able to create ans assess performance report using key measures and ratios.
Human Resources
Completed
Able to design and implement strategy for organizational culture using the appropriate strategy as per brand. Able to oversee organizational
culture communication strategy to management and associate.
Able to assess compliance risks for Organizational Culture, talent development, HR audit and BSA
Able to mediate difficult employee relations and / or interactions as a neutral party.
Able to coache frontline managers and business unit leaders on HR- and business-related issues.
Able to use knowledge of business and HR Metrics to make business decisions.
Able to developand monitor HR & Training Budget for manning, payroll, benefits and training.
Able to oversee implementation plan of HR Programmes including Engagement Survey, LPA, Careers, training programs, etc.
Able to ensure consistent practice of hotel code of conduct and respond promptly and appropriately to reports of unethical behaviours.
Able to build business case for learning agenda, establishes and implements learning strategies to support business needs.
Able to drive improvement results through learning solutions by setting goals, tracking progress and making corrections.
Information Technology
Completed
Able to recognize the role of the Continent IT Team.
Able to interact with the Area Diretor of IT.
Able to identify which main business systems are installed in the hotel and who the key solution partners for each systems are.
Full understanding of the IT Disaster Recovery Plan including identification of functions that can be run manually in case of power outages.
Demonstrates strong knowledge of Marriott centralised IT services.
Able to review and analyse IT capital expenses and budget for the hotel.
Able to provide effetive communication and collaboration with Continent IT team on the technology needs of the hotel.
Copyright © 2012
Operational Excellence
Completed
Able to identify hotel's financial health and performance by analyzing P&L and other financial reports and tracking KPIs.
Ability to analyse efficiency of different operational areas based on key performance indicators.
Able to collect and analyse facts and data to make customer-focused business decisions when implementing business plan.
Able to identify opportunities to improve hotel financila and QA performance. Able to recommend and support best appraoch ( OI, Lean,…)to
achieve results.
Able to document succesful solutions to share with other hotels (best practice transfer)
Able to demonstrate strong knowledge of Standards and Audit processes; interpret and analyse BSA, Food Safety and Guestvoice. Able to
create and proose improvement plan.
Able to implement improvement plans as approved by the General Manager.
Able to lead and collaborate with teams to execute fast, sustainable and measureable change.
Able to coach Hotel leaders and department heads on Operational Excellence knowledge and tools
Able to build and Operational Excellence Culture in the hotel.
Operations / Rooms
Completed
Able to operate and interpret information from PMS, PABX System and Guest Service Center system, Empower.
Able to recognize room configuration chart and differentiate room types, bed types, etc.
Able to formulate rate structure, budget and forecast.
Able to propose and implement Property Refurbishment and Property Maintenance projects.
Able to review and organise Housekeeping Routine Cleaning Plans to ensure that furniture, fittings, carpets, etc. are well-maintained at highest
standard; ensuring the budget is managed correctly and financial decisions can be made.
Able to apply Health & Safety practices ( manual handling and stacking of items, guestroom glassware cleaning, etc) and Regional Front Office
Procedures ( walk out, DND,..)
Able to formulate Financial Management of Health Club operation (staffing, payroll, expenses and revenue generation).
Able to review and improve FTE for all rooms department.
Able to recognise and implement brand positioning and initiatives adhering to brand standards.
Able to review and interpret inventory process and cost control.
Revenue Management
Copyright © 2012
Completed
Able to analyse competitors’ performance, both past and future, to ensure correct pricing and selling strategies are implemented (for all
revenue streams such as F&B, Rooms, Special Events – Corporate / Wholesale).
Able to implement peak / shoulder nights management strategies to maximise revenues. Understanding 'Future Demand' (Constrained &
unconstrained).
Able to evaluate and review rooms and total hotel revenue budget proposal and meet Marriott and owner's requirements in budget
submission.
Able to understand and interpret the dynamics of market place and economic situation of the country/ market to determine and design the
hotel's business strategies.
Able to validate top line revenue forecasts and market performance and set achievable goals - Team targets (upselling, incentives for
additional revenue revenue stremas like F&B, Spa, etc.)to maximise success.
Able to review the impact of pricing on different market segments (retail, corporate, wholesale, group, etc) and correlate this to the overall
hotel performance.
Able to review and maximise hotel's revenue leveraging on its business mix.
Able to evaluate and identify potential opportunities as well as risks in revenue trends and develop action plans to strengthen the outcomes.
Able to review and drive F&B revenue streams and other revenue streams and relate this to the total hotel performance.
Able to interpret and articulate hotel market share, current position, risks and opportunities from a revenue position to the owner.
Evaluate/Analyse global market opportunities and understand the success and dedicated atrategies through e-commerce and digital marketing
campaigns to grow direct business and loyalty.
Understand distribution channels, -strategies and methods to increase profitability and manage costs like commissions.
Understand Rate Parity Effect and Channel Management
Understand the difference between direct, OTA, Bedbank, FIT, Tour Operators etc. as well as Retail and Merchant model
Sales & Marketing

Completed
Able to recognise and leverage on the hotel's expense budget & PR/marketing/social media plan - encompassing pricing, sales, promotion,
advertising, PR, distribution channels
Able to analyse the hotel's positioning (position statement, slogan, brand, etc) and drive differentiation from its competitors. Understand
primary and secondary comp set of the hotel and the hotel's SWOT per market segment.
Able to conduct Press interviews & communication, knowledgeable on how PR team of hotle organizes media launches. Execute media
control/crisis management etc. Aware of Marriott Crisis Communiation contact in case of emergency on property. Understand priorities and
timelines, key messging of the otel. Brand social media guidelines and approved channels.
Able to conceptualise sales/marketing/PR/e-Commerce plans that align all Marriott programs, pricing, promotions and channels towards
hotel's business goals.
Able to devise plan or system to increase Meeting Planner Satisfaction Index via Guest Voice, Sales & Reservations Mystery call programs.
Able to establish sales person target annually and monthly in rooms FIT, groups and banquets based on analysis of hotel goals and external
trends. Understanding the Marriott Goal setting model.
Able to devise sales strategies and implement them through business plans.
Able to analyse market trends to make recommendations and sound sales decisions that drive hotel's overall RP&L and ROI. Understand how
to analyse STR reports, daily pick up reports, What if tool.
Understand hotel's segmentation and key business segment/business mix.
Understand functionality of MarRFp, SCPT and Hotelligence.
Understand Marriott's Wholesale program, the difference between dynamic and static contracts and yieldability.
Understand S&M BPM, DOSM Scorecard, Questions team on Sales Intensity Plan. Knowledgeable about Brilliant & Golden Circle. Understand
GSO network and responsibilities.
Understand hotel's group strategy, group ceiling, space release policy. Able to question strategy & pricing , knowledgeable about Group Metrix
Reports. Understands group tools, Able to use Marriott's Lead referral program as well as knowledgeable with Rewarding Events & FCPA.
Copyright © 2012
Safety & Security

Completed
Able to assess safety and security at Health / fitness facilities, spas, pools, recreational areas, etc.
Able to review and standardise Fire, Life, Safety and Security systems and procedures to ensure efficiency and safety during actual events (Lost
& Found procedures, auditing of issuance of hotel keys, bomb threats etc).
Able to describe , explain and execute Marriott's crisis/emergency plan, fire system, fire pumps, evacuation system and command center
during actual event.
Able to initiate and follow up on the monthly fire drill and bi-annual full evacuation drill.
Full understanding of Terror and Threat countermeasures and ability to executive them when required.
Trains hotel associates about Fire, Life, Safety and Security systems and procedures.
Copyright © 2012
Development Area
Banqueting - Meeting & Events
Building Relationships - Coworker Relationships

Building Relationships - Customer Relationships

Project
Project
Leadership - Communication and Professional Demeanor
Project
Learning and Applying Professional Expertise - Applied Learning
Building Relationships - Global Mindset




Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
Engineering
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B
F&B - Beverage
F&B - Culinary
F&B - Culinary
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
Finance
F&B
F&B
F&B
F&B
Finance
Finance
Finance - Accounting
Finance - Purchasing
Generating Talent & Organizational Capability - Generating Talent

Generating Talent & Organizational Capability - Organizational Capability



Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Human Resources
Leadership - Adaptibility

Leadership - Problem Solving and Decision Making







Learning and Applying Professional Expertise - Business Acumen


Learning and Applying Professional Expertise - Techinal Acumen

Learning and Applying Professional Expertise - Technical Acumen
Managing Execution - Building and Contributing to Teams





Managing Execution - Driving for Results


Managing Execution - Planning and Organizing
Operational Innovation
Project
Project
Project
Project
Project
Project
Project
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Revenue Management
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms - Front Office
Rooms - Housekeeping
Rooms - Spa
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Safety & Security
Sales & Marketing
Sales & Marketing
Sales & Marketing
Sales & Marketing - Marketing
Sales & Marketing

Sales & Marketing
Sales & Marketing - Communication
Sales & Marketing - Ecommerce


Sales & Marketing - Public Relations
Sales & Marketing - Sales
Cost Pillar Resource
No Cost Function MGS
No Cost Function MyLearning
$250 Function E:Cornell
No Cost Competency MyLearning
$16.79 Kindle Competency Book
$18.4 Book Competency Book

No Cost Competency Online Tool
$49 per year Competency Online Tool
No Cost Competency App

$250 Project E:Cornell
$250 Competency E:Cornell
No Cost Project MyLearning
R3900 Competency Instructor-Led
No Cost Competency TedTalk
$3.57 book Competency Book




No Cost Competency Podcast

No Cost Competency MGS

No Cost Competency MGS












$18 Book Competency Book












No Cost Function Podcast


Training
Global Meeting & Events
MEA Meetings Imagined Playbook Training
Event Management Group Planning & Post Event
Event Management Overview
Event Management Turnover Process & File Review
Adding Value with Special Events (please contact judith.marzo@marriott.com for avail Marriott discount)
Group & Catering
Building Your Professional Network
Dealing with Different Types of Conflict
Encouraging Team Communication and Collaboration
How to Manage Difficult Conversations
Responding to Feedback
What makes a leader? by Daniel Goleman for Harvard Business Review (HBR)
Active Listening Skills for Professionals
Becoming an Inspirational Leader
Beginning Your Coaching Engagement
Being an Effective Team Member
Building Peer Relationships
Building Trust
Building Trust
Choosing the Right Interpersonal Communication Method to Make Your Point
The EQ Edge - Emotional Intelligence and Your Success
Crucial Conversations: Tools for Talking When Stakes Are High, Second Edition
Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results
Primal Leadership: Unleashing the Power of Emotional Intelligence
Managing Up: How to Move up, Win at Work, and Succeed with Any Type of Boss
How To Win Friends and Influence People

CultureWizard: Cultural Learning Resource
Rosetta Stone: self-paced, accessible learning
GetAbstract: Book Summaries
Duolingo: Language Learning
Learning to Negotiate
Negotiating the Best Solution
The Myth of the Tough Negotiator
Are You Listening to Your Customers?
Educating and Collaborating with Customers
Raise the Bar: An Action-Based Method for Maximum Customer Reactions

Organizing the Project and its Components (contact judith.marzo@marriott.com)
Monitoring and Controlling Projects (contact judith.marzo@marriott.com)
Executive Presence (contact judith.marzo@marriott.com)
Planning and Managing Resources (contact judith.marzo@marriott.com)
Executive Presence (contact judith.marzo@marriott.com)
Fostering a Culture of Service Excellence (contact judith.marzo@marriott.com)
Overcoming Your Own Unconscious Biases
Effective Leaders Are Self-Aware
Introduction to Design Thinking
Managing Multigenerational Employees
Leadership Development Program
Assessing Employees for Cultural Adaptability
Big Data Fundamentals
Big Data Opportunities and Challenges
Big Data Strategic Planning
Building Innovation Cultures and Leaders
Communicating Across Cultures
Fundamentals of Globalization: Managing in a Global Environment
Susan Cain: describes the secret power of introverts
Chimamanda Ngozi Adichie: The Danger of a Single Story
Elizabeth Gilbert: Your Elusive Creative Genius
Lean In: Women, Work, and the Will to Lead
First, Break All the Rules: What the World's Greatest Managers Do Differently

17 of The Next Level: What Insiders Know About Executive Success, 2nd Edition
Without Reservations: How a Family Root Beer Stand Grew into a Global Hotel Company
Tribal Leadership: Leveraging Natural Groups to Build a Thriving Organization
Powerful: Building a Culture of Freedom and Responsibility
Setting the Table: The Transforming Power if Hospitality in Business
Start with Why: How Great Leaders Inspire Everyone to Take Action

Leadership and Loyalty, hosted by Dov Baron
This Is Your Life, hosted by Michael Hyatt
The Nice Guys on Business, hosted by Doug Sandler
Coaching for Leaders, hosted by Dave Stachowiak
Dose of Leadership, hosted by Richard Rierson
The LEADx Show, hosted by Kevin Kruse
Engaging Leader, hosted by Jesse Lahey.
Leaders in the Trenches, hosted by Gene Hammett
Eternal Leadership, hosted by John Ramstead
Leadership Biz Cafe, hosted by Tanveer Naseer
The ONE Thing – Geoff Woods
Beyond the To-Do-List – Erik Fisher
Engineering and Facilities Management
Introduction to Engineering eCampus
Introduction to Engineering
Energy Overview
Foundations of Engineering
Air Distribution
Boilers
Controls & Building Automation
Cooling
Indoor Air Quality
Legionella Awareness Attestation
Life Safety Systems
Global F&B
F&B Overview Training
Service Standards
Bar Limited Time Promotions
Maximizing In-House Groups
Neighbourhood Marketing
Restaurant and Bar Market Positioning and Planning
Zone Merchandising
Food Allergen Training
Global Quality
Maximizing TripAdvisor for Your Hotel (English)
Risk Assessment Online Training Programme
Complete Guide to Beverage
Global Culinary
Menu Engineering
Financial Business Applications
Billing Process Training
Credit Management
Integration
Global Finance Hotel Agreement Training
Introduction to Finance
Principles of Accounting and Finance for Non-financial Professionals
The Principles of Financial Management
Financial Statements for Non-financial Professionals
Basic Budgeting for Non-financial Professionals
Financial Statement Analysis for Non-financial Professionals
Deconstructing the Balance Sheet
The Cash Flow Statement
Comprehending Financials: A Guide to Financial Statements
What's Your Gross Profit Margin Really Saying?
Using Financial Analysis for Credit Decisions
The Role Finance Plays In Business Planning
The Income Statement
Preparing Operating Budgets and the Cash Budget
Nonfinancial Credit and Asset Analysis
Managing Inventory and Reporting
Owner Relations: Preparing for and Conducting the Owner’s Meeting
Profit and Loss Management: Focus on the Gross Margin
Budgeting & Forecast
Global Consolidations Training
Enterprise Performance Management
Accounts Payable
Utilizing Income Statements and Operational Data (contact judith.marzo@marriott.com to avail discount)
Optimizing Your Food and Beverage Menu (contact judith.marzo@marriott.com to avail discount)
Managing your Food and Beverage Supply Chain (contact judith.marzo@marriott.com to avail discount)
Operating a Profitable and Responsible Beverage Program (contact judith.marzo@marriott.com to avail discount)
Banking and Cash Management

Global Finance - Budgeting and Forecasting (Library Blend)
The Basis of Accrual Based Accounting
Basic Accounting Concepts for Non-financial Professionals
Key Accounting Concepts and Principles
Global Purchasing
Managing New Managers
Recruiting & Hiring
Aligning Recruitment to Job Requirements
Attracting and Retaining Talent
Gauging Your Organization's High-performing Potential
Initiating Succession Planning
Talent Management: Acquiring Talent
Talent Management: Basics
Talent Management: Developing and Engaging Talent
Talent Management: Planning
Talent Management: Retaining Talent
Addressing Attrition in High Performance Teams
Workforce Planning and Employment
Talent Magnet: How to Attract and Keep the Best People (The High Performance Series)
The Culture Code: The Secrets of Highly Successful Groups
Managing Technical Professionals
Diversity and Inclusion at Work (contact judith.marzo@marriott.com)
Recruiting & Hiring
Advanced Human Resources Management: People and Organization
Compensation and Benefits: Organizational Responsibilities
Human Resource Strategy Management: Strategic Planning
Organization and HR: Organizational Effectiveness and Development
Organization and HR: Workforce Management and Using Technology and Data
Applying Essentialism to a Team
Delegate: Give the What and the Why
Delegating As Development
How to Delegate
Managing Conflict in High Performance Teams
Video: Mentoring and Coaching
Video: Mentoring Benefits: Mentees, Mentors & Organizations
Assessing Your Own Leadership Performance
Building the Foundation for an Effective Team
Coaching
Coaching Techniques that Drive Change
Coaching to Drive Performance
Coaching to Shift Perceptions
Employee Exhaustion: Managing a Well-balanced Workload
Ensuring Onboarding Success
Facilitative Leadership
Fundamentals of Organizational Behavior for the Individual
Workforce Planning and Employment
Tim Harford: Trial, Error and the God Complex
Wendy Suzuki: The Brain-Changing Benefits of Excercise
Tim Urban: Inside The Mind of A Master Procrastinator
It's Not About the Coffee: Lessons on Putting People First From a Life at Starbucks
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Leaders Eat Last: Why Some Teams Pull Together and Others Don't

The Five Dysfunctions Of A Team: A Leadership Fable
Man's Search for Meaning
The New One Minute Manager
The E-Myth Revisited: Why Most Small Businesses Don't Work and What to Do About It
Talent Magnet: How to Attract and Keep the Best People (The High Performance Series)
High Output Management

Benefits
Career Growth
Compensation
TakeCare
HR Tools
Recruiting & Hiring
Policies & Procedures
Resources for HR Professionals
About HR
Advanced HR Management: Competencies for Senior HR Professionals
Advanced Human Resources Management: Workplace and HR Strategy
Business Management and Strategy: HR and the Strategic Planning Process
Business Management and Strategy: HR Functions and Roles
Business Management and Strategy: The HR Function and Business Environment
Compensation and Benefits: Managing Policies, Programs, and Activities
Compensation and Benefits: Regulations, Strategies, and Needs Assessment
Conducting an Effective Hiring Interview
Human Resource Development: Employee Training
Human Resource Development: Performance Appraisal and Talent Management
Human Resource Development: Regulations and Organizational Development
Human Resource Strategy Management: Business and HR Strategy
Human Resources Core Knowledge: Functions and Activities
Human Resources Core Knowledge: Skills, Concepts, and Tools
Implementing Transformational HR
Organization and HR: Employee Relations
Organization and HR: Structure of the HR Function
Preventing High Turnover Rates: How to Keep The Best
Introduction to Artificial Intelligence
iT Forecasting, Budgeting and YOU
iT Governance & Life Cycle
IT Project Management Essentials
IT Strategy Essential
Marriott's Principles and Standards for IT - Awareness Program
Time Management
Aligning Goals and Priorities to Manage Time
Awareness Is Key to Unlocking Blind Spots
Being an Effective Change Leader
Maximize Your Productivity by Managing Time and Tasks
Time Management: Quit Making Excuses and Make Time Instead LIM-LAUNCH
Time Management: Ready, Set…FOCUS! LIM-LAUNCH
Time Management: Too Much to Do and Too Little Time LIM-LAUNCH
Using Improv Skills to Enhance Organizational Agility
Beyond Change: Working with Agility
Implementing and Sustaining Change
Angela Lee Duckworth: The Key to Success? Grit
Dan Pink: The Puzzle of Motivation
David Logan: Tribal Leadership
Drew Dudley: Everyday Leadership
Fields Wicker-Miurin: Learning From Leadership's Missing Manual
Fred Swaniker: The Leaders Who Ruined Africa, and the Generation Who Can Fix It
Itay Talgam: Lead Like the Great Conductors
John Wooden: The Difference Between Winning and Succeeding
Linda Cliatt-Wayman: How to Fix a Broken School? Lead Fearlessly, Love Hard
Margaret Heffernan: Why It's Time to Forget the Pecking Order at Work
Nigel Marsh: How to Make Work-Life Balance Work
Richard St. John: 8 Secrets of Success
Roselinde Torres: What It Takes to Be a Great Leader
Seth Godin: How to Get Your Ideas to Spread
Shawn Achor: The Happy Secret to Better Work
Sheryl Sandberg: Why We Have Too Few Women Leaders
Simon Sinek: How Great Leaders Inspire Action
Stanley McChrystal: Listen, Learn…Then Lead
Tom Wujec: Build a Tower, Build a Team
Tony Robbins: Why We Do What We Do
Yves Morieux: As Work Gets More Complex, 6 Rules to Simplify
Our Iceberg Is Melting: Changing and Succeeding Under Any Conditions
Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life
Amy Cuddy: How Your Body Language Shapes Who You Are
Conquering the Challenges of Public Speaking
Presenting with Impact
Clarity and Conciseness in Business Writing
Creating Executive Presence Through Language
Storytelling for Leaders
Acting with Diplomacy and Tact
Asserting Yourself in the Workplace
Basic Presentation Skills: Creating a Presentation
Basic Presentation Skills: Delivering a Presentation
Basic Presentation Skills: Planning a Presentation
Communicating Your Company's Value
Creativity: Developing and Communicating Ideas
Influencing Key Decision Makers
Ivan Joseph: The Skill Of Self Confidence
Julian Treasure: How To Speak So That People Want To Listen
Nancy Duarte: The Secret Structure of Great Talks

Time Management
Decision Making: Making Tough Decisions
Problem Solving
Margaret Heffernan: Dare to Disagree
Pamela Meyer: Reveals How To Spot a Liar
Tom Griffiths: 3 ways to make better decisions — by thinking like a computer

John Doerr: Why the Secret to Success is Setting the Right Goals
Tom Griffiths : 3 ways to make better decisions by thinking like a computer
Özlem Cekic : Why I Have Coffee With People Who Send Me Hate Mail
Kelly McGonigal: How To Make Stress Your Friend
Unstoppable: Transforming Your Mindset to Create Change, Accelerate Results, and Be the Best at What You Do
Managing Your Career
Amy Cuddy: How Your Body Language Shapes Who You Are
Ivan Joseph: The Skill Of Self Confidence
Develop Executive Presence to Achieve Next-Level Results
Developing a Plan to Further Your Career
Presence—Actors Have It, Leaders Need It
Acting Decisively
Competitive Awareness and Strategy
Critical Thinking
Critical Thinking Essentials: Applying Critical Thinking Skills
Critical Thinking Essentials: What Is Critical Thinking?
Cross-functional Strategic Management
Nancy Duarte: The Secret Structure of Great Talks
Pranav Mistry: The thrilling potential of Sixth Sense
Wendy Suzuki: The Brain-Changing Benefits of Excercise
Özlem Cekic : Why I Have Coffee With People Who Send Me Hate Mail
The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change
Lean In: Women, Work, and the Will to Lead


Smarter Faster Better: The Secrets of Being Productive in Life and Business
Mastering Leadership: An Integrated Framework for Breakthrough Performance and Extraordinary Business Results
Originals: How Non-Conformists Move the World
Essentialism
The First 90 Days, Updated and Expanded: Proven Strategies for Getting Up to Speed Faster and Smarter
Who Moved My Cheese?: An Amazing Way to Deal with Change in Your Work and in Your Life
Principles: Life and Work
Designing Effective PowerPoint Presentations
Microsoft Excel 2016 Essentials
Negotiating Contract Terms
Time Management
Business Analysis
Developing Service Excellence Competencies (contact judith.marzo@marriott.com)
Capturing, Analyzing, and Using Project Lessons Learned
Controlling Costs

Essentialism
Aligning Unit Goals and Imperatives

Pamela Meyer: Reveals How To Spot a Liar
How to Delegate
Building Trust
Coaching

Originals: How Non-Conformists Move the World

Practicing Servant Leadership (contact judith.marzo@marriott.com)
Building High Performing Teams (contact judith.marzo@marriott.com)
Developing a Culture of Empowerment (contact judith.marzo@marriott.com)

Delivering an Excellent Customer Experience for Your Organization (contact judith.marzo@marriott.com)

Managing Meetings for Productivity and Effectiveness
Acting Decisively
Critical Thinking
Tom Griffiths: 3 ways to make better decisions — by thinking like a computer

Essentialism
Hours: Hours is an app that helps organize your time and make sure you're optimizing each hour of your day
Time Management
Hours: Hours is an app that helps organize your time and make sure you're optimizing each hour of your day
Evernote: Virtual Note Pad, Planner & Organizer
Basic Measurement Concepts in Six Sigma
Basic Probability and Statistical Distributions in Six Sigma
Basic Six Sigma Statistics
Basic Statistics for Six Sigma
Basics of Correlation, Regression, and Hypothesis Testing for Six Sigma
Basics of Hypothesis Testing and Tests for Means in Six Sigma
Basics of Six Sigma Project Management
Data Classification, Sampling, and Collection in Six Sigma
Design for Six Sigma and FMEA
Determining Requirements by Listening to the Voice of the Customer in Six Sigma
Does Your Business Really Need Six Sigma?
Fundamentals of Lean and Six Sigma and their Applications
Impact on Stakeholders and Benchmarking for Six Sigma
Lean Improvement Methods and Implementation Planning in Six Sigma
Lean Principles and Six Sigma Projects
Lean Principles in Six Sigma Projects
Lean Tools for Process Control in Six Sigma
Management and Planning Tools for Six Sigma
Measurement System Analysis in Six Sigma
Measuring and Modeling Relationships between Variables in Six Sigma
Organizational Goals and Six Sigma
Performance Metrics for Six Sigma
Process and Performance Capability Measurement in Six Sigma
Process Documentation and Analysis in Six Sigma
Process Flow Metrics and Analysis Tools for Six Sigma
Six Sigma and Lean Foundations and Principles
Six Sigma and Measurement System Analysis
Six Sigma and Organizational Goals
Six Sigma Business Case, Project Charter, and Tools
Six Sigma Control Charts
Six Sigma Control Tools and Documentation
Six Sigma Correlation, Regression, and Hypothesis Testing
Six Sigma Cycle-time Reduction and Kaizen Blitz
Six Sigma Data Analysis and Root Cause Analysis
Six Sigma Data Classification, Sampling, and Collection
Six Sigma Design of Experiments
Six Sigma Exploratory Data Analysis
Six Sigma Hypothesis Testing Fundamentals
Six Sigma Hypothesis Tests for Variances and Proportions
Six Sigma Improvement Techniques
Six Sigma Management and Planning Tools
Six Sigma Measurement System Analysis
Six Sigma Measurement Systems and Metrology
Six Sigma Metrics
Six Sigma Performance Metrics
Six Sigma Probability and Statistical Distributions
Six Sigma Process and Performance Capability Measurement
Six Sigma Process Control Tools
Six Sigma Process Documentation and Analysis
Six Sigma Project Identification
Six Sigma Project Management Basics
Six Sigma Project Management Essentials
Six Sigma Project Selection, Roles, and Responsibilities
Six Sigma Project Team Dynamics and Performance
Six Sigma Quality Tools
Six Sigma Root Cause Analysis and Waste Elimination
Six Sigma Statistical Process Control Basics
Six Sigma Statistics and Graphical Presentation
Six Sigma Strategic Planning and Deployment
Six Sigma Team Basics, Roles, and Responsibilities
Six Sigma Team Dynamics and Training
Six Sigma Team Dynamics, Roles, and Success Factors
Six Sigma Team Facilitation and Leadership
Six Sigma Techniques for Improvement
Six Sigma Voice of the Customer
Six Sigma: Identifying Projects
Six Sigma: Metrics
Six Sigma: Project Management Basics
Six Sigma: Quality Tools
Statistical Process Control (SPC) and Control Charts in Six Sigma
Statistical Process Control and Control Plans in Six Sigma
Statistics and Graphical Presentation in Six Sigma
Team Dynamics and Performance for Six Sigma Projects
Using Lean Control Tools and Maintaining Controls in Six Sigma
Agile Project Management Fundamentals: Introduction to Agile
Controlling Project Cost
Managing a Project to Minimize Risk and Maximize Quality
Managing Projects for Strategic Alignment
Managing Projects within Organisations
Managing Scope on a Project
Global Revenue Management
DISCOVER: Revenue Management
Business Analysis
Competitive Intelligence
Competitive Landscape and Market Share
Demand
Forecasting
Group Rooms Forecasting Process eLearning
Introduction to Demand and Supply
Market Segmentation
Numbers Into Action
Pricing
Promotions Guidelines
Rooms Revenue Forecasting Process eLearning & Assessment
Special Corporate Pricing eLearning: Detailed Training (Managed)
Introduction to Hotel Revenue Management. (contact judith.marzo@marriott.com to avail Marriott discount)
Turnover of Sales Strategy to Front Office
Forecasting and Availability Controls in Hotel Revenue Management (contact judith.marzo@marriott.com to avail Marriott dis
Overbooking Practices in Hotel Revenue Management (contact judith.marzo@marriott.com to avail Marriott discount)
Non-Traditional Practices in Hotel Revenue Management (contact judith.marzo@marriott.com to avail Marriott discount)
Price and Inventory Controls (contact judith.marzo@marriott.com to avail Marriott discount)
Price Sensitivity and Pricing Decisions (contact judith.marzo@marriott.com to avail Marriott discount)
Segmentation and Price Optimization (contact judith.marzo@marriott.com to avail Marriott discount)
Displacement and Negotiated Pricing (contact judith.marzo@marriott.com to avail Marriott discount)
Global Rooms
Global Quality
Guest Confidentiality Training
Reservations
Compass
Introducing ERS!
Introduction to Front Desk Upselling
Ergonomic Housekeeping Training
Global Spa
Global Secruity Operations and Risk Management
Accident and Incident Investigation and Reporting Procedure
Health and Safety Awareness Online Training Programme
Engineering eCampus - Life Safety Systems
Risk Management: Documenting a General Liability Claim
Risk Management: Domestic Casualty Insurance Accident and Premium Charges
Risk Management: Driver Safety
Risk Management: Emergency Preparedness
Risk Management: Fire Safety - What You Need To Know
Risk Management: High Risk Activities
Risk Management: Introduction to General Liability
Risk Management: Introduction to Workers Compensation
Risk Management: Investigating General Liability Claims
Risk Management: Occupational Health Services (OHS)
Risk Management: OSHA Standards Training: Bloodborne Pathogens
Risk Management: OSHA Standards Training: Fire Extinguisher Training
Risk Management: OSHA Standards Training: Hazard Communication
Risk Management: OSHA Standards Training: Lockout/Tagout for Affected Associates
Risk Management: Performing Fire Sprinkler System Inspections and Tests
Risk Management: Pool Safety
Risk Management: Preparing For And Responding To Infectious Diseases
Risk Management: Security Is Everyone's Responsibility
Risk Management: Armed Attacker/Active Shooter
Risk Management: Armed Attacker/Active Shooter Assessment
Risk Management: Armed Attacker/Active Shooter Franchise Agreement
Risk Management: Armed Robbery
Risk Management: Bomb Detection
Risk Management: Conducting and Documenting a Property Tour
Risk Management: Introduction(video)
Risk Management: Investigating and Documenting a Work Related Injury
Risk Management: Job Safety Analysis
Risk Management: Managing Vendor and Concessionaire Risks for International Properties
Risk Management: Managing Vendor and Contractor Liability Risk
Risk Management: Mr. Marriott Introduction Video - Predictive Indicators-Surveillance Detection
Risk Management: On Time Reporting for Casualty Claims
Risk Management: On-Time Reporting and POLAR Basics
Risk Management: Organizational Risk and Safety and Health Legislation
Risk Management: Predictive Indicators-Surveillance Detection
Risk Management: Predictive Indicators-Surveillance Detection - Franchise
Risk Management: Predictive Indicators-Surveillance Detection Exercise
Risk Management: Predictive Indicators-Surveillance Detection Franchise Agreement
Risk Management: Public Demonstrations
Risk Management: Safety On Boarding
Risk Management: Workplace Safety, Security, and Privacy
Be Safe Micro-Module - Responding to Accidents or Incidents
Loyalty Operations
Sales and Marketing: Two Sides of the Same Coin?
Marketing the Hospitality Brand Through Digital Media (contact judith.marzo@marriott.com to avail Marriott discount)
Implementing Brand Strategy Through Social Media (contact judith.marzo@marriott.com to avail Marriott discount)
Search Engines and Online Selling: Stimulating Incremental Demand (contact judith.marzo@marriott.com to avail Marriott dis
Accelerate!, hosted by Andy Paul
Strategies for the Modern Public Relations Professional
Writing Skills for Public Relations
Written Communication
Global Ecommerce
Marketing
Competitive Marketing Strategies
The Basics of Marketing
The People and Planning in Marketing
Distribution and E-Marketing Ethics in the Marketing Mix
Product, Pricing, and Promotion in the Marketing Mix
Building a Resilient Services Marketing Information System (contact judith.marzo@marrriott.com to avail Marriott discount)
Developing a Service Strategy and Managing the Brand (contact judith.marzo@marrriott.com to avail Marriott discount)
Evaluating Business and Customer Factors Affecting Marketing Decisions for Services (contact judith.marzo@marrriott.com to
Marriott discount)
Services Marketing Planning and Management (contact judith.marzo@marriott.com to avail Marriott discount)
Developing an Integrated Marketing Communications Strategy for Services (contact judith.marzo@marriott.com to avail Marr
Managing Service Demand through Pricing and Distribution Strategies (contact judith.marzo@marriott.com to avail Marriott d
Global Public Relations
Global Sales
Aligning Your Business Case to Customer Priorities
Big Data - The Legal Perspective
Big Data Corporate Leadership Perspective
Big Data Engineering Perspectives
Big Data Interpretation
Big Data Marketing Perspective
Big Data Sales Perspective
Brand Sales Training
Building a Winning Sales Team
Motivating a Winning Sales Team
Building Profitable Customer Relationships
Completing Inbound Sales Calls
Preparing for Inboud Sales Calls
Crafting Sales Strategies
De-Escalation Training - Sales and Loyalty Care
Developing a Customer-focused Sales Approach
Digital Marketing Partnerships, Sales, and After-sales Processes
Digital Marketing: Getting to the Customer
DISCOVER: Sales
Effective Body Language in Negotiations
Effective Cold Calling
Effective Sales Coaching
Get it Together: Organizing Your Sales Approach
Getting Organized to Meet Your Sales Goals
Inside Sales Skills Simulation
Interacting with Customers
Introduction to Sales
Keeping Business Calls Professional
Making the Cold Call
Managing Vendor Relationships
Planning for Effective Selling
Preparing for Inbound Sales Calls
Preparing for the Executive-level Sale Simulation
Reaching Customers Digitally
Regaining Your Customer's Trust
Sales Support Roles for Better Customer Interaction
Sales Transformation - Business Processes
Sales Transformation - Business Transient - AST and BD
Sales Transformation - Customer Follow-up
Sales Transformation - Customer Solutions and Sales Tools
Sales Transformation - EST Account Recognition
Sales Transformation - Extended Stay Revenue Stream - AST and BD
Sales Transformation - Phone Skills
Sales Transformation - Pricing Processes for Business Transient - AST
Sales Transformation - Time Management and Communication
Sales Transformation - Total Account Management Process
Storming: Developing and Leading Your Sales Team
Strategic Sales Planning
The First Steps in Negotiating
The Sales Organization
Using Persuasion Techniques to Boost Sales
Using Web Analytics to Increase Sales
Appealing to Prospects
From Executive-level Sale to Strategic Partnership
Managing a Sales Pipeline
Source
https://mgscloud.marriott.com/common/lodging-operations/event-management/
MEA Meetings Imagined Playbook
Event Management Group Planning & Post Event
Event Management Overview
Event Management Turnover Process & File Review
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/adding-value-with-special-even
Group + Catering Resource Guide
Building Peer Relationships
Building Trust
Building Trust
https://www.amazon.com/EQ-Edge-Emotional-Intelligence-Success-ebook/dp/B004W3O8B8/ref=sr_1_1?s=digital-text&ie=UTF
https://www.amazon.com/dp/0071775307?aaxitk=Sdlq0DG3suyA1bDOz-ORBg&pd_rd_i=0071775307&pf_rd_p=3ff6092e-8451
7e94064b4d42&hsa_cr_id=6205478540201&sb-ci-n=asinImage&sb-ci-v=https%3A%2F%2Fimages-na.ssl-images-amazon.com
%2F71Vr5IOVpCL.jpg&sb-ci-a=0071775307
https://www.amazon.com/Conversational-Intelligence-Leaders-Extraordinary-Results/dp/1629561436/ref=sr_1_1?ie=UTF8&qid
https://www.amazon.com/Primal-Leadership-New-Preface-Authors/dp/1422168034/ref=sr_1_1?ie=UTF8&qid=1546165443&sr=
1&keywords=primal+leadership+by+daniel+goleman
https://www.amazon.com/Managing-Up-Move-Work-Succeed/dp/1119436680/ref=pd_ybh_a_30?_encoding=UTF8&psc=1&refR
https://www.amazon.com/How-Win-Friends-Influence-People-ebook/dp/B003WEAI4E/ref=pd_rhf_pe_s_vtp_ses_clicks_1_3?
_encoding=UTF8&pd_rd_i=B003WEAI4E&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=a
bbfa-515cd87e4ee3&pf_rd_r=Z0X9STTCDJHWRRF68SSB&psc=1&refRID=Z0X9STTCDJHWRRF68SSB
https://marriott.culturewizard.com/app/login
https://mgscloud.marriott.com/common/training/global-language-learning/rosetta-stone.html?tab=2
https://www.getabstract.com/en/warmup?onSuccess=/en/signup?u=mrt
https://itunes.apple.com/us/app/duolingo/id570060128?mt=8
Educating and Collaborating with Customers
https://www.amazon.com/Raise-Bar-Action-Based-Customer-Reactions-ebook/dp/B00CLIK6OO/ref=sr_1_1?ie=UTF8&qid=154
https://www.ecornell.com/corporate-programs/courses/project-leadership-and-systems-design/organizing-the-project-and-its-co
https://www.ecornell.com/corporate-programs/courses/project-leadership-and-systems-design/monitoring-and-controlling-projec
https://www.ecornell.com/corporate-programs/courses/leadership-and-strategic-management/executive-presence/
https://www.ecornell.com/corporate-programs/courses/project-leadership-and-systems-design/planning-and-managing-resource
https://www.ecornell.com/corporate-programs/courses/leadership-and-strategic-management/executive-presence/
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/fostering-a-culture-of-service-e
Email: mishane.arendse@marriott.com
Assessing Employees for Cultural Adaptability
Fundamentals of Globalization: Managing in a Global Environment
https://www.youtube.com/watch?v=c0KYU2j0TM4
https://www.ted.com/talks/chimamanda_adichie_the_danger_of_a_single_story?referrer=playlist-the_most_popular_talks_of_a
https://www.ted.com/talks/elizabeth_gilbert_on_genius?referrer=playlist-the_most_popular_talks_of_all
https://www.amazon.com/Lean-Women-Work-Will-Lead/dp/0385349947
https://www.amazon.com/First-Break-All-Rules-Differently-ebook/dp/B00HL2S4LW
https://www.amazon.com/gp/product/1857885554/ref=oh_aui_detailpage_o00_s00?ie=UTF8&psc=1
https://www.amazon.com/Without-Reservations-Family-Global-Company/dp/0983303347/ref=sr_1_2?s=books&ie=UTF8&qid=1
https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321
https://www.amazon.com/Powerful-Building-Culture-Freedom-Responsibility/dp/1939714095
https://www.amazon.com/Setting-Table-Transforming-Hospitality-Business/dp/0060742763/ref=sr_1_1?ie=UTF8&qid=1546162
https://www.amazon.com/Start-Why-Leaders-Inspire-Everyone/dp/1591846447
https://itunes.apple.com/nz/podcast/dov-baron-leadership-loyalty-show-for-fortune-500-executives/id272512829?mt=2
https://itunes.apple.com/us/podcast/this-is-your-life/id502414581?mt=2
https://itunes.apple.com/us/podcast/the-nice-guys-on-business/id966086057?mt=2
https://itunes.apple.com/us/podcast/coaching-for-leaders/id458827716?mt=2
https://itunes.apple.com/us/podcast/dose-of-leadership-podcasts/id595566999
https://itunes.apple.com/us/podcast/the-leadx-leadership-show-with-kevin-kruse/id1210859152?mt=2
https://itunes.apple.com/us/podcast/engaging-leader-leadership-communication-principles/id559986908?mt=2
https://itunes.apple.com/us/podcast/leaders-in-the-trenches/id833122474?mt=2
https://itunes.apple.com/us/podcast/eternal-leadership/id940982946?mt=2
https://itunes.apple.com/us/podcast/leadership-biz-cafe-with-tanveer-naseer/id600135921?mt=2
https://itunes.apple.com/us/podcast/the-one-thing/id1191482456?mt=2
https://itunes.apple.com/us/podcast/beyond-the-to-do-list/id554734474?mt=2
https://mgscloud.marriott.com/common/lodging-operations/engineering/
Engineering eCampus - Introduction
Engineering eCampus - PROTO Part 1, Part 2 & Part 3
Engineering eCampus (Energy Course Blend)
Engineering - Foundations
Engineering eCampus - Air Distribution
Engineering eCampus - Boilers
Engineering eCampus - Controls and Building Automation
Engineering eCampus - Cooling
Engineering eCampus - Indoor Air Quality
Engineering eCampus - Legionella
https://mgscloud.marriott.com/common/lodging-operations/food-and-beverage/
https://mgscloud.marriott.com/common/lodging-operations/food-and-beverage/training/new-hire-training-and-certification.html
https://mgscloud.marriott.com/common/lodging-operations/food-and-beverage/training/service-standards.html
Bar Limited Time Promotions
Maximizing In-House Groups
Neighbourhood Marketing
Restaurant and Bar Market Positioning and Planning
Zone Merchandising
Global Quality (all modules)
Accounting Process Overview Training (all parts)
https://mgscloud.marriott.com/common/lodging-operations/food-and-beverage/culinary/
https://mgscloud.marriott.com/common/lodging-operations/food-and-beverage/culinary/kitchen-management/menu-engineering
https://mgscloud.marriott.com/IA/finance-and-accounting/tools-and-resources/peoplesoft-financial-business-applications/
https://mgscloud.marriott.com/NA/finance-and-accounting/training/billing-process.html
https://mgscloud.marriott.com/NA/finance-and-accounting/training/credit-management.html
https://mgscloud.marriott.com/IA/continental-divisions/middle-east-africa/finance-accounting/finance-transformation/
Global Finance Hotel Agreement Training - Module 1, Module 2, Module 3
Introduction to Finance
Principles of Accounting and Finance for Non-financial Professionals
The Principles of Financial Management
Financial Statements for Non-financial Professionals
Basic Budgeting for Non-financial Professionals
Financial Statement Analysis for Non-financial Professionals
Deconstructing the Balance Sheet
Comprehending Financials: A Guide to Financial Statements
What's Your Gross Profit Margin Really Saying?
Using Financial Analysis for Credit Decisions
Preparing Operating Budgets and the Cash Budget
Nonfinancial Credit and Asset Analysis
Managing Inventory and Reporting
Profit and Loss Management: Focus on the Gross Margin
https://mgscloud.marriott.com/IA/finance-and-accounting/training/budgeting-and-forecasting/
https://mgscloud.marriott.com/NA/finance-and-accounting/training/global-consolidations.html
https://mgscloud.marriott.com/NA/finance-and-accounting/training/migl-and-epm.html
https://mgscloud.marriott.com/IA/finance-and-accounting/training/accounts-payable.html
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/utilizing-income-statements-an
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/optimizing-your-food-and-beve
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/managing-your-food-and-beve
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/operating-a-profitable-and-resp
https://mgscloud.marriott.com/NA/finance-and-accounting/tools-and-resources/business-processes/process-documentation-job
Global Finance - Budgeting and Forecasting (Library Blend)
Fundamental - The Basis of Accrual Based Accounting
Basic Accounting Concepts for Non-financial Professionals
Key Accounting Concepts and Principles
https://mgscloud.marriott.com/IA/lodging-operations/purchasing/
https://mgscloud.marriott.com/IA/human-resources/recruiting-hiring/
Workforce Planning and Employment (all modules)
https://www.amazon.com/Talent-Magnet-Attract-People-Performance/dp/1523094958/ref=pd_ybh_a_31?_encoding=UTF8&ps
https://www.amazon.com/dp/0804176981/ref=sspa_dk_detail_5?psc=1
https://www.ecornell.com/corporate-programs/courses/leadership-and-strategic-management/diversity-and-inclusion-at-work/
How to Delegate
Coaching
Workforce Planning and Employment (all modules)
https://www.ted.com/talks/tim_harford?language=en
https://www.ted.com/talks/wendy_suzuki_the_brain_changing_benefits_of_exercise?referrer=playlist-the_most_popular_ted_ta
https://www.ted.com/talks/tim_urban_inside_the_mind_of_a_master_procrastinator?referrer=playlist-the_most_popular_talks_o
https://www.amazon.com/Its-Not-About-Coffee-Starbucks/dp/1591842727/ref=sr_1_1?s=books&ie=UTF8&qid=1521149101&sr
%27s+Not+About+the+Coffee%3A+Lessons+on+Putting+People+First+from+a+Life+at+Starbucks
https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
https://www.amazon.com/Leaders-Eat-Last-Together-Others/dp/1543614620
1&keywords=eq+edge
https://www.amazon.com/Five-Dysfunctions-Team-Leadership-Fable/dp/0787960756/ref=sr_1_1?ie=UTF8&qid=1546163923&
https://www.amazon.com/Mans-Search-Meaning-Viktor-Frankl/dp/080701429X/ref=sr_1_1?ie=UTF8&qid=1546166018&sr=8-1
https://www.amazon.com/New-One-Minute-Manager/dp/0062367544/ref=sr_1_1_sspa?ie=UTF8&qid=1546166686&sr=8-1-spo
https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280/ref=pd_rhf_se_s_vtp_ses_clicks_0_1?
_encoding=UTF8&pd_rd_i=0887307280&pd_rd_r=2f086de5-eea9-4f92-bc6b-6e5b03361799&pd_rd_w=Rimz1&pd_rd_wg=Od
515cd87e4ee3&pf_rd_r=K9M7EC8BTQ22BBB2DZXH&psc=1&refRID=K9M7EC8BTQ22BBB2DZXH
https://www.amazon.com/Talent-Magnet-Attract-People-Performance/dp/1523094958/ref=pd_ybh_a_31?_encoding=UTF8&ps
https://www.amazon.com/High-Output-Management-Andrew-Grove-ebook/dp/B015VACHOK/ref=pd_rhf_pe_s_vtp_ses_clicks_
_encoding=UTF8&pd_rd_i=B015VACHOK&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=
https://mgscloud.marriott.com/IA/human-resources/compensation-benefits/benefits
https://mgscloud.marriott.com/IA/human-resources/career-planning/
https://mgscloud.marriott.com/IA/human-resources/compensation-benefits/
https://mgscloud.marriott.com/IA/human-resources/takecare/
https://mgscloud.marriott.com/IA/human-resources/management-tools/
https://mgscloud.marriott.com/IA/human-resources/policies-procedures/
https://mgscloud.marriott.com/IA/human-resources/hr-initiatives-communications/
https://mgscloud.marriott.com/IA/human-resources/about-hr/
Advanced HR Management: Competencies for Senior HR Professionals Part I & Part 2
Advanced Human Resources Management: Workplace and HR Strategy
Business Management and Strategy: HR and the Strategic Planning Process
Business Management and Strategy: HR Functions and Roles
Business Management and Strategy: The HR Function and Business Environment
Compensation and Benefits: Managing Policies, Programs, and Activities
Compensation and Benefits: Regulations, Strategies, and Needs Assessment
Conducting an Effective Hiring Interview
Human Resource Development: Employee Training
Human Resource Development: Performance Appraisal and Talent Management
Human Resource Development: Regulations and Organizational Development
Human Resource Strategy Management: Business and HR Strategy
Human Resources Core Knowledge: Functions and Activities
Human Resources Core Knowledge: Skills, Concepts, and Tools
Implementing Transformational HR
Organization and HR: Employee Relations
Organization and HR: Structure of the HR Function
https://mgscloud.marriott.com/IA/technology/
Introduction to Artificial Intelligence
iT Forecasting, Budgeting and YOU
iT Governance & Life Cycle
IT Project Management Essentials (all modules)
IT Strategy Essential (all modules)
Marriott's Principles and Standards for IT - Awareness Program
Beyond Change: Working with Agility
Implementing and Sustaining Change
https://www.ted.com/talks/angela_lee_duckworth_grit_the_power_of_passion_and_perseverance?language=en
https://www.ted.com/talks/dan_pink_on_motivation?language=en
https://www.ted.com/talks/david_logan_on_tribal_leadership?language=en
https://www.ted.com/talks/drew_dudley_everyday_leadership?language=en
https://www.ted.com/talks/fields_wicker_miurin_learning_from_leadership_s_missing_manual?language=en
https://www.ted.com/talks/fred_swaniker_the_leaders_who_ruined_africa_and_the_generation_who_can_fix_it?language=en
https://www.ted.com/talks/itay_talgam_lead_like_the_great_conductors?language=en
https://www.ted.com/talks/john_wooden_on_the_difference_between_winning_and_success?language=en
https://www.ted.com/talks/linda_cliatt_wayman_how_to_fix_a_broken_school_lead_fearlessly_love_hard?language=en
https://www.ted.com/talks/margaret_heffernan_why_it_s_time_to_forget_the_pecking_order_at_work?language=en
https://www.ted.com/talks/nigel_marsh_how_to_make_work_life_balance_work?language=en
https://www.ted.com/talks/richard_st_john_s_8_secrets_of_success?language=en
https://www.ted.com/talks/roselinde_torres_what_it_takes_to_be_a_great_leader?language=en
https://www.ted.com/talks/seth_godin_on_sliced_bread?language=en
https://www.ted.com/talks/shawn_achor_the_happy_secret_to_better_work?language=en
https://www.ted.com/talks/sheryl_sandberg_why_we_have_too_few_women_leaders?language=en
https://www.ted.com/talks/simon_sinek_how_great_leaders_inspire_action?language=en
https://www.ted.com/talks/stanley_mcchrystal?language=en
https://www.ted.com/talks/tom_wujec_build_a_tower?language=en
https://www.ted.com/talks/tony_robbins_asks_why_we_do_what_we_do?language=e
https://www.ted.com/talks/yves_morieux_as_work_gets_more_complex_6_rules_to_simplify
https://www.amazon.com/Our-Iceberg-Melting-Succeeding-Conditions/dp/0399563911/ref=pd_ybh_a_35?_encoding=UTF8&ps
https://www.amazon.com/Who-Moved-My-Cheese-Amazing/dp/0399144463/ref=pd_rhf_pe_s_vtp_ses_clicks_1_15?
_encoding=UTF8&pd_rd_i=0399144463&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=am
515cd87e4ee3&pf_rd_r=Z0X9STTCDJHWRRF68SSB&psc=1&refRID=Z0X9STTCDJHWRRF68SSB
https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en
Conquering the Challenges of Public Speaking
Clarity and Conciseness in Business Writing
Creating Executive Presence Through Language
Storytelling for Leaders
Acting with Diplomacy and Tact
Basic Presentation Skills: Creating a Presentation
Basic Presentation Skills: Delivering a Presentation
Basic Presentation Skills: Planning a Presentation
Creativity: Developing and Communicating Ideas
Influencing Key Decision Makers
https://www.youtube.com/watch?v=w-HYZv6HzAs
https://www.ted.com/talks/julian_treasure_how_to_speak_so_that_people_want_to_listen
https://www.ted.com/talks/nancy_duarte_the_secret_structure_of_great_talks?language=en
Decision Making: Making Tough Decisions
Problem Solving (all modules)
https://www.ted.com/talks/margaret_heffernan_dare_to_disagree?language=en
https://www.youtube.com/watch?v=P_6vDLq64gE
https://www.ted.com/talks/tom_griffiths_3_ways_to_make_better_decisions_by_thinking_like_a_computer?referrer=playlist-the
https://www.ted.com/talks/john_doerr_why_the_secret_to_success_is_setting_the_right_goals
https://www.youtube.com/watch?v=1mLQFm3wEfw
https://www.ted.com/talks/ozlem_cekic_why_i_have_coffee_with_people_who_send_me_hate_mail?referrer=playlist-curator_s
https://www.ted.com/talks/kelly_mcgonigal_how_to_make_stress_your_friend?referrer=playlist-the_most_popular_talks_of_all#
Managing Your Career (all modules)
https://www.ted.com/talks/amy_cuddy_your_body_language_shapes_who_you_are?language=en
https://www.youtube.com/watch?v=w-HYZv6HzAs
Developing a Plan to Further Your Career
Presence—Actors Have It, Leaders Need It
Acting Decisively
Critical Thinking
https://www.ted.com/talks/nancy_duarte_the_secret_structure_of_great_talks?language=en
http://www.ted.com/talks/pranav_mistry_the_thrilling_potential_of_sixthsense_technology
https://www.ted.com/talks/wendy_suzuki_the_brain_changing_benefits_of_exercise?referrer=playlist-the_most_popular_ted_ta
https://www.ted.com/talks/ozlem_cekic_why_i_have_coffee_with_people_who_send_me_hate_mail?referrer=playlist-curator_s
https://www.amazon.com/Habits-Highly-Effective-People-Powerful/dp/0743269519
https://www.amazon.com/Lean-Women-Work-Will-Lead/dp/0385349947
1&keywords=The+Five+Dysfunctions+Of+A+Team%3A+A+Leadership+Fable
https://www.amazon.com/Smarter-Faster-Better-Productive-Business/dp/B017WRCV0A/ref=sr_1_1?ie=UTF8&qid=154616622
https://www.amazon.com/Mastering-Leadership-Breakthrough-Performance-Extraordinary/dp/1119147190/ref=sr_1_1?ie=UTF
https://www.amazon.com/Originals-How-Non-Conformists-Move-World/dp/014312885X/ref=sr_1_1?ie=UTF8&qid=1546166545
https://www.amazon.com/Essentialism-Disciplined-Pursuit-Greg-McKeown/dp/0804137382/ref=as_li_ss_tl?s=books&ie=UTF8&
_encoding=UTF8&pd_rd_i=B015VACHOK&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=
https://www.amazon.com/First-Days-Updated-Expanded-Strategies-ebook/dp/B00B6U63ZE/ref=pd_rhf_pe_s_vtp_ses_clicks_1
_encoding=UTF8&pd_rd_i=B00B6U63ZE&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=a
https://www.amazon.com/Who-Moved-My-Cheese-Amazing/dp/0399144463/ref=pd_rhf_pe_s_vtp_ses_clicks_1_15?
_encoding=UTF8&pd_rd_i=0399144463&pd_rd_r=ecddacfd-1cd2-4714-ab5e-d4badc192a43&pd_rd_w=yMxQG&pd_rd_wg=am
515cd87e4ee3&pf_rd_r=Z0X9STTCDJHWRRF68SSB&psc=1&refRID=Z0X9STTCDJHWRRF68SSB
https://www.amazon.com/dp/B071CTK28D/ref=sspa_dk_detail_0?psc=1
Business Analysis (all modules)
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/developing-service-excellence
Controlling Costs
1&keywords=setting+the+table+danny+meyer
https://www.youtube.com/watch?v=P_6vDLq64gE
How to Delegate
Building Trust
Coaching
1&keywords=The+Five+Dysfunctions+Of+A+Team%3A+A+Leadership+Fable
https://www.amazon.com/Originals-How-Non-Conformists-Move-World/dp/014312885X/ref=sr_1_1?ie=UTF8&qid=1546166545
https://www.amazon.com/How-Win-Friends-Influence-People-ebook/dp/B003WEAI4E/ref=pd_rhf_pe_s_vtp_ses_clicks_1_3?_e
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/practicing-servant-leadership/
https://www.ecornell.com/corporate-programs/courses/leadership-and-strategic-management/building-high-performing-teams/
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/delivering-an-excellent-custom
Acting Decisively
Critical Thinking
https://www.ted.com/talks/tom_griffiths_3_ways_to_make_better_decisions_by_thinking_like_a_computer?referrer=playlist-the
https://itunes.apple.com/ae/app/hours-time-tracking/id895933956?mt=8
https://itunes.apple.com/ae/app/hours-time-tracking/id895933956?mt=8
https://itunes.apple.com/us/app/evernote/id281796108?mt=8&ign-mpt=uo%3D4
Basic Measurement Concepts in Six Sigma
Basic Probability and Statistical Distributions in Six Sigma
Basic Six Sigma Statistics
Basic Statistics for Six Sigma
Basics of Correlation, Regression, and Hypothesis Testing for Six Sigma
Basics of Hypothesis Testing and Tests for Means in Six Sigma
Basics of Six Sigma Project Management
Data Classification, Sampling, and Collection in Six Sigma
Design for Six Sigma and FMEA
Determining Requirements by Listening to the Voice of the Customer in Six Sigma
Does Your Business Really Need Six Sigma?
Fundamentals of Lean and Six Sigma and their Applications
Impact on Stakeholders and Benchmarking for Six Sigma
Lean Improvement Methods and Implementation Planning in Six Sigma
Lean Principles and Six Sigma Projects
Lean Principles in Six Sigma Projects
Lean Tools for Process Control in Six Sigma
Management and Planning Tools for Six Sigma
Measurement System Analysis in Six Sigma
Measuring and Modeling Relationships between Variables in Six Sigma
Organizational Goals and Six Sigma
Performance Metrics for Six Sigma
Process and Performance Capability Measurement in Six Sigma
Process Documentation and Analysis in Six Sigma
Process Flow Metrics and Analysis Tools for Six Sigma
Six Sigma and Lean Foundations and Principles
Six Sigma and Measurement System Analysis
Six Sigma and Organizational Goals
Six Sigma Business Case, Project Charter, and Tools
Six Sigma Control Charts
Six Sigma Control Tools and Documentation
Six Sigma Correlation, Regression, and Hypothesis Testing
Six Sigma Cycle-time Reduction and Kaizen Blitz
Six Sigma Data Analysis and Root Cause Analysis
Six Sigma Data Classification, Sampling, and Collection
Six Sigma Design of Experiments
Six Sigma Exploratory Data Analysis
Six Sigma Hypothesis Testing Fundamentals
Six Sigma Hypothesis Tests for Variances and Proportions
Six Sigma Improvement Techniques
Six Sigma Management and Planning Tools
Six Sigma Measurement System Analysis
Six Sigma Measurement Systems and Metrology
Six Sigma Metrics
Six Sigma Performance Metrics
Six Sigma Probability and Statistical Distributions
Six Sigma Process and Performance Capability Measurement
Six Sigma Process Control Tools
Six Sigma Process Documentation and Analysis
Six Sigma Project Identification
Six Sigma Project Management Basics
Six Sigma Project Management Essentials
Six Sigma Project Selection, Roles, and Responsibilities
Six Sigma Project Team Dynamics and Performance
Six Sigma Quality Tools
Six Sigma Root Cause Analysis and Waste Elimination
Six Sigma Statistical Process Control Basics
Six Sigma Statistics and Graphical Presentation
Six Sigma Strategic Planning and Deployment
Six Sigma Team Basics, Roles, and Responsibilities
Six Sigma Team Dynamics and Training
Six Sigma Team Dynamics, Roles, and Success Factors
Six Sigma Team Facilitation and Leadership
Six Sigma Techniques for Improvement
Six Sigma Voice of the Customer
Six Sigma: Identifying Projects
Six Sigma: Metrics
Six Sigma: Project Management Basics
Six Sigma: Quality Tools
Statistical Process Control (SPC) and Control Charts in Six Sigma
Statistical Process Control and Control Plans in Six Sigma
Statistics and Graphical Presentation in Six Sigma
Team Dynamics and Performance for Six Sigma Projects
Using Lean Control Tools and Maintaining Controls in Six Sigma
Agile Project Management Fundamentals: Introduction to Agile
Controlling Project Cost
Managing a Project to Minimize Risk and Maximize Quality
Managing Projects for Strategic Alignment
Managing Projects within Organisations
Managing Scope on a Project
https://mgscloud.marriott.com/IA/sales-mktg-and-rev-mgmt/revenue-management/
Business Analysis All modules
Competitive Intelligence
Competitive Landscape and Market Share
Demand
Forecasting
Group Rooms Forecasting Process eLearning
Introduction to Demand and Supply
Market Segmentation
Numbers Into Action
Pricing
Rooms Revenue Forecasting Process eLearning & Assessment
Special Corporate Pricing eLearning: Detailed Training (Managed)
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/introduction-to-hotel-revenue-m
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/forecasting-and-availability-con
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/overbooking-practices-in-hotel
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/non-traditional-applications-of-
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/price-and-inventory-controls/
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/price-sensitivity-and-pricing-de
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/segmentation-and-price-optimi
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/displacement-and-negotiated-p
https://mgscloud.marriott.com/common/lodging-operations/rooms/
Global Quality (all modules)
Guest Confidentiality Training
https://mgscloud.marriott.com/common/sales-mktg-and-rev-mgmt/reservations/
Compass : All modules
Introducing ERS!
Introduction to Front Desk Upselling
Ergonomic Housekeeping Training
https://mgscloud.marriott.com/common/lodging-operations/spa/
https://mgscloud.marriott.com/IA/lodging-operations/risk-management-loss-prevention/
Accident and Incident Investigation and Reporting Procedure
Health and Safety Awareness Online Training Programme
Risk Management: Documenting a General Liability Claim
Risk Management: Domestic Casualty Insurance Accident and Premium Charges
Risk Management: Driver Safety
Risk Management: Emergency Preparedness
Risk Management: Fire Safety - What You Need To Know
Risk Management: High Risk Activities
Risk Management: Introduction to General Liability
Risk Management: Introduction to Workers Compensation
Risk Management: Investigating General Liability Claims
Risk Management: Occupational Health Services (OHS)
Risk Management: OSHA Standards Training: Bloodborne Pathogens
Risk Management: OSHA Standards Training: Fire Extinguisher Training
Risk Management: OSHA Standards Training: Hazard Communication
Risk Management: OSHA Standards Training: Lockout/Tagout for Affected Associates
Risk Management: Performing Fire Sprinkler System Inspections and Tests
Risk Management: Pool Safety
Risk Management: Preparing For And Responding To Infectious Diseases
Risk Management: Security Is Everyone's Responsibility
Risk Management: Armed Attacker/Active Shooter
Risk Management: Armed Attacker/Active Shooter Assessment
Risk Management: Armed Attacker/Active Shooter Franchise Agreement
Risk Management: Armed Robbery
Risk Management: Bomb Detection
Risk Management: Conducting and Documenting a Property Tour
Risk Management: Introduction(video)
Risk Management: Investigating and Documenting a Work Related Injury
Risk Management: Job Safety Analysis
Risk Management: Managing Vendor and Concessionaire Risks for International Properties
Risk Management: Managing Vendor and Contractor Liability Risk
Risk Management: Mr. Marriott Introduction Video - Predictive Indicators-Surveillance Detection
Risk Management: On Time Reporting for Casualty Claims
Risk Management: On-Time Reporting and POLAR Basics
Risk Management: Organizational Risk and Safety and Health Legislation
Risk Management: Predictive Indicators-Surveillance Detection
Risk Management: Predictive Indicators-Surveillance Detection - Franchise
Risk Management: Predictive Indicators-Surveillance Detection Exercise
Risk Management: Predictive Indicators-Surveillance Detection Franchise Agreement
Risk Management: Public Demonstrations
Risk Management: Safety On Boarding
Risk Management: Workplace Safety, Security, and Privacy
Be Safe Micro-Module - Responding to Accidents or Incidents
https://mgscloud.marriott.com/common/sales-mktg-and-rev-mgmt/loyalty/loyalty-operations/
Sales and Marketing: Two Sides of the Same Coin?
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/marketing-the-hospitality-brand
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/implementing-brand-strategy-th
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/search-engines-and-online-sel
https://itunes.apple.com/us/podcast/accelerate-with-andy-paul/id1046045197?mt=2
Strategies for the Modern Public Relations Professional
Writing Skills for Public Relations
https://mgscloud.marriott.com/common/sales-mktg-and-rev-mgmt/ecommerce/
https://mgscloud.marriott.com/common/sales-mktg-and-rev-mgmt/marketing/
Competitive Marketing Strategies (all modules)
The People and Planning in Marketing
Distribution and E-Marketing Ethics in the Marketing Mix
Product, Pricing, and Promotion in the Marketing Mix
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/building-a-resilient-services-ma
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/developing-a-service-strategy-
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/evaluating-business-and-custo
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/services-marketing-planning-a
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/developing-an-integrated-mark
https://www.ecornell.com/corporate-programs/courses/hospitality-and-foodservice-management/managing-service-demand-thro
https://mgscloud.marriott.com/common/communications/public-relations.html
https://mgscloud.marriott.com/common/sales-mktg-and-rev-mgmt/global-sales-team/
Big Data - The Legal Perspective
Big Data Corporate Leadership Perspective
Big Data Engineering Perspectives
Big Data Interpretation
Big Data Marketing Perspective
Big Data Sales Perspective
Brand Sales Training (part one & part two)
Building a Winning Sales Team
Motivating a Winning Sales Team
Building Profitable Customer Relationships
Completing Inbound Sales Calls
Preparing for Inboud Sales Calls
Crafting Sales Strategies
De-Escalation Training - Sales and Loyalty Care
Developing a Customer-focused Sales Approach
Digital Marketing Partnerships, Sales, and After-sales Processes
Digital Marketing: Getting to the Customer
DISCOVER: Sales
Effective Body Language in Negotiations
Effective Cold Calling
Effective Sales Coaching
Get it Together: Organizing Your Sales Approach
Getting Organized to Meet Your Sales Goals
Inside Sales Skills Simulation
Interacting with Customers
Introduction to Sales
Keeping Business Calls Professional
Making the Cold Call
Managing Vendor Relationships
Planning for Effective Selling
Preparing for Inbound Sales Calls
Preparing for the Executive-level Sale Simulation
Reaching Customers Digitally
Regaining Your Customer's Trust
Sales Support Roles for Better Customer Interaction
Sales Transformation - Business Processes
Sales Transformation - Business Transient - AST and BD
Sales Transformation - Customer Follow-up
Sales Transformation - Customer Solutions and Sales Tools
Sales Transformation - EST Account Recognition
Sales Transformation - Extended Stay Revenue Stream - AST and BD
Sales Transformation - Phone Skills
Sales Transformation - Pricing Processes for Business Transient - AST
Sales Transformation - Time Management and Communication
Sales Transformation - Total Account Management Process
Storming: Developing and Leading Your Sales Team
Strategic Sales Planning
The First Steps in Negotiating
The Sales Organization
Using Persuasion Techniques to Boost Sales
Using Web Analytics to Increase Sales
Appealing to Prospects
From Executive-level Sale to Strategic Partnership
Managing a Sales Pipeline

Careers Workbook - Supervisor Track (1) .XLSM

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Careers Workbook - Supervisor Track (1) .XLSM

Uploaded by

Copyright:

Available Formats

Direct Manager Direct Manager

Please indicate if you Yes

Start Date: 30/9/2019

Click on the areas below to move to the corresponding tab:

3. Building Relationships PDP

4. Generating Talent & Organizational Capability

5. Generating Talent PDP

8. Learning & Applying Professional Expertise

9. Learning & Applying Professional Expertise PDP

10. Managing Execution

11. Managing Execution PDP

13. Core Functional Skills

14. Complementary Functional Skills

15. Functional Skills Development

16. Training Program

BUILDING RELATIONSHIPS GENERATING TALENT & ORGANIZATIONAL CAPABILITY

LEADERSHIP LEARNING AND APPLYING PROFESSIONAL EXPERTISE

MANAGING EXECUTION CORE FUNCTIONAL SKILLS

Builds strong working relationships.

Shares thoughts and feedback in a professional way. HR

Considers how own behavior impacts others.

Explains work in a way that encourages cooperation from others.

CANDIDATE DIRECT MANAGER

Shows an understanding of customer expectations.

Builds rapport and trust with customers to promote loyalty.

CANDIDATE DIRECT MANAGER

Helps others feel valued and included.

Works well with others regardless of their background or characteristics. HR

Listens to and acknowledges different ideas and viewpoints.

Listens to and acknowledges different ideas and viewpoints.

Listens to and acknowledges different ideas and viewpoints.

Listens to and acknowledges different ideas and viewpoints.

GENERATING TALENT & ORGANIZATIONAL CAPABILITY

Understands scope of own decision-making authority.

CANDIDATE DIRECT MANAGER

Provides, seeks, and acts on constructive feedback.

Shows an understanding of performance expectations. HR

Works with manager to set and prioritize developmental goals.

Builds relationships to attract top talent.

GENERATING TALENT & ORGANIZATIONAL CAPABILITY

Provides, seeks, and acts on constructive feedback.

Works with manager to set and prioritize developmental goals.

Mid Year PDP

Provides, seeks, and acts on constructive feedback.

Works with manager to set and prioritize developmental goals.

Provides, seeks, and acts on constructive feedback.

Works with manager to set and prioritize developmental goals.

Stays calm and focused during stressful situations.

Asks questions to understand why change is happening. HR

Uses resources to help deal with change or challenges.

CANDIDATE DIRECT MANAGER

Expresses ideas in a clear and concise way.

Actively listens and responds to others with understanding. HR

Appropriately interprets verbal and non-verbal behavior.

Displays professionalism and gains respect from others.

CANDIDATE DIRECT MANAGER

Breaks complex issues into manageable parts. HR

Asks questions and gathers information before making a decision.

Makes decisions and takes action in a reasonable amount of time.

Appropriately interprets verbal and non-verbal behavior.

Breaks complex issues into manageable parts.

Makes decisions and takes action in a reasonable amount of time.