Assessment Task 2 BSBMGT608 Manage innovation and continuous improvement

ASSESSMENT TASK 2 of 2
Portfolio and Observation
Qualification Code BSB61218
Qualification Name Advanced Diploma of Program Management
Unit Code BSBMGT608
Unit Name Manage innovation and continuous improvement

Submission Information
Student’s name Julimar Rodrigues dos Santos

AIS number 170683

DUE DATE RECEIVED DATE DAYS LATE
Submission dates / / / /

Results Summary - Assessor to complete

This assessment submission is: ☐ First ☐ Second ☐ AIP (Final)
Marks
Total marks 60 % Result
achieved
Fail Pass Credit Distinction High Distinction
< 50% ≥ 50% to < 65% ≥ 65% to < 75% ≥ 75% to < 85% ≥ 85%

 Satisfactory  Not Yet Satisfactory To re-submit by: / /

Assessors name Signature Date

_____________________________________  ________________ / /

Student Agreement
I have read and understood what is required of me to complete this assessment. ☒ Yes ☐ No
I understand the requirements of the assessment. ☒ Yes ☐ No
I agree to the way that I am being assessed. ☒ Yes ☐ No
I understand my right to appeal the decisions made in an assessment outcome. ☒ Yes ☐ No
Plagiarism declaration
In signing below, I declare that this assessment submission is of my own work and that it was not completed by any
other person. I have referenced resources and text throughout the submission. I have not plagiarized or copied any of
the assessment. I understand that if I am found to be in breach of this, disciplinary action may be taken against me as
outlined in the Student Assessment Policy which is available at www.aischool.edu.au

Signature: Julimar Date:

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Student Assessment Feedback

Assessor’s name:
Feedback:

Declaration: I declare that I have conducted a fair, valid, reliable and flexible assessment with this
student, and I have provided the appropriate feedback.

Signature:  Date: / /

Student’s feedback (optional)

Comments:

Declaration: I declare that I have been assessed in this unit, have been advised of my result and
provided with feedback. I have been advised of and am aware of my appeal rights.

Signature:  Date: / /

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Assessment Task 2 BSBMGT608 Manage innovation and continuous improvement

Introduction
This assessment task is the two of two tasks you are required to complete as part of this unit.
Students are reminded:
 To achieve a Satisfactory (S) result you will need to attempt all questions.
 Unanswered questions will cause the assessment to be Not Yet Satisfactory (NYS).
 A NYS assessment will need to be re-submitted before the end of the term.
 You are required to attend the Assessment Intervention Program (AIP) in Week 11 for any NYS
resulted assessment or assessments
 Any assessment not attempted will be recorded as a withdrawn.
 By not achieving Satisfactory (S) result in all your assessments in the term you are at risk of not
completing your course.
 Assessments are graded using the following guidelines:
o If you do not submit an assessment you will be graded as Not Attempted (NA)
o Any percentage result under 50% will be graded as Not Yet Satisfactory (NYS)
o Any percentage result equal to or higher than 50% will be graded as Satisfactory (S)
o Assessment 1 & 2 must have a Satisfactory result to achieve overall Competency (C)

This assessment forms part of a suite of two assessments that you will complete in fulfilment of the
requirements for the unit BSBMGT608 Manage innovation and continuous improvement. You are
required to complete all tasks satisfactorily to demonstrate overall competence in this unit.

Assessment Task About this task

Assessment Task 1: Written questions For this assessment task you are required to correctly
(40 Mark) answer a series of short answer and multiple-choice
questions.

Assessment Task 2: Assessor For this assessment task you will:

observation and portfolio (60 Mark)
 review an organisation’s systems and processes
and identify potential improvements and/or
innovations that will assist the organisation
achieve their goals
 facilitate a brainstorming session to identify
potential improvements that can be made in
your selected organisation
 develop a plan for the implementation of those
improvements.

Portfolio

As part of any unit of competency you study, you will be required to gain and demonstrate practical
skills that underpin the performance of the job tasks you will complete when you enter the beauty
industry after your graduation. This task is designed to provide you with the opportunity to showcase
the skills you have gained as you have studied the unit BSBMGT608 Manage innovation and
continuous improvement by providing documentary evidence of a selection of work tasks you have
completed. This method of assessment has been selected because it is a simple and effective way of
providing evidence of the skills you have gained and your ability to use those skills to undertake
specific practical tasks.

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Assessment Task 2 BSBMGT608 Manage innovation and continuous improvement

Observation

As part of any unit of competency you study, you will be required to gain and demonstrate practical
skills that underpin the performance of the job tasks you will complete when you enter the beauty
industry after your graduation. This task is designed to provide you with the opportunity to showcase
the skills you have gained as you have studied the unit BSBMGT608 Manage innovation and
continuous improvement and your ability to use them in a real-life situation. This method of
assessment has been selected because it is a simple and effective way of providing evidence of the
skills you have gained and your ability to use those skills in a work situation.

You are required to:

 review an organisation’s systems and processes and identify potential improvements and/or
innovations that will assist the organisation achieve their goals, and

 develop a plan for the implementation of those improvements.

You will demonstrate the skills and knowledge to:

 analyse and evaluate systems and performance in key areas of the organisation and identify
opportunities for improvement, seeking advice from experts as appropriate
 promote the value of creativity, innovation and sustainability and recognise successes
 support the testing and trialling of new ideas and undertake risk management and cost-
benefit analysis for options
 plan for and implement improvements using organisation’s processes for approvals, project
management and change management
 facilitate effective contributions to and communications about continuous improvement and
innovation
 capture insights, experiences and ideas for improvements and incorporate them into the
organisation’s knowledge management systems and future planning
 outline cost-benefit analysis methods.

Assessment context
This assessment will take place in your own time once you have gained enough knowledge about the
subject matter to undertake this assessment. You are permitted to reference your learning materials
and undertake any additional research as you believe will benefit you. Your assessor will inform you of
the due date for this assessment and you are encouraged to record it below:
Due Date: _______________________________
OR
Your assessor will provide a dedicated class session for completion of this assessment. You are
permitted to reference your learning materials and undertake any additional research as you believe
will benefit you. Your assessor will inform you of the class date for this assessment and you are
encouraged to record it below:
Due Date: _______________________________
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Assessment evidence (deliverables)

You must submit the following evidence:
1. Continuous Improvement and Innovation Plan.
2. MP4 File (or similar) covering at least 8 minutes of a brainstorming session facilitated by you.
3. Change Management Plan.
Your assessor will be looking for the following:
1. Continuous Improvement and Innovation Plan:
o All sections of the template are completed.
o Outlines strategies that are used to monitor the performance against key metrics and
objectives.
o Includes a summary of the organisation’s operational and service delivery systems and
processes.
o Outline current performance and variance against existing metrics.
o Identifies trends and potential opportunities relevant to the organisation.
o The document is typed.
2. MP4 File (or similar) covering at least 8 minutes of a brainstorming session
o Brief the group on the importance of continuous improvement and/or innovation as a means
of maintaining competitive advantage and business sustainability.
o Establish and promote positive relationships with all group members.
o Promote interaction and discussion between members of the group.
o Encourage new ideas.
o Respond appropriately to less useful ideas so as not to inhibit the discussion.
3. Change Management Plan
o Summary of the change (current state versus future state).
o Risk management plan.
o Cost benefit analysis.
o Approval from key stakeholder (in this case, this will be your assessor).
o Communication plan.
o Implementation plan.
o Monitoring and evaluation plan
o The document is typed.

Your assessor will collect the following evidence of your performance:

- Product Checklist
- Observation Checklist

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Assessment Task 2 BSBMGT608 Manage innovation and continuous improvement

Assessment Task
This assessment task consists of three major parts.
Part A (12 marks/ )
For this part of the assessment task, you will identify an organisation and review its programs,
systems and processes for the purpose of identifying potential areas of improvement.
To complete this assessment task, you will need to select an organisation on which this assessment is
to be based. You can select from either of the following organisations:
 Australasia International School, or
 Australasia International School Beauty Salon
It is important that you select the organisation carefully as the organisation you select here cannot be
changed.
For Part A, you will need to:
1. Select the organisation on which you will base this assessment task.
2. Download the Continuous Improvement and Innovation Plan template.
3. Investigate the selected organisation, this will involve:
a. Identifying key stakeholders
b. Interviewing key stakeholders to understand the organisation’s goals, programs, systems
and processes.
c. Identify ‘pain points’ or areas within the business where improvements could be made.
4. Use the Continuous Improvement and Innovation Plan template to guide your interviews with
stakeholders and the information you need to collect.
5. Complete Part A of the Continuous Improvement and Innovation Plan template (located in
Appendix A).
Part B (8 marks/ )
For this part of the assessment task you will facilitate a brainstorming session for the purpose of
identifying potential improvements or innovations relevant to your selected organisation. Once the
brainstorming session is completed, you will need to complete Appendix B of the Continuous
Improvement and Innovation Plan.
For Part A, you will need to:
1. Organise a brainstorming session with between 3- 6 other students.
2. Conduct the brainstorming session, ensuring you:
a. Brief the group on the importance of continuous improvement and/or innovation as a
means of maintaining competitive advantage and business sustainability.
b. Establish and promote positive relationships with all group members.
c. Promote interaction and discussion between members of the group.
d. Encourage new ideas.
e. Respond appropriately to less useful ideas so as not to inhibit the discussion.

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3. Complete Part B of the Continuous Improvement and Innovation Plan template.

Part C (40 marks/ )
For this part of the assessment task you will propose a strategy for the trialling and implementation of
at least one of the ideas generated in your brainstorming discussion.
For Part C, you will need to:
1. Complete the Change Management Plan template (located in Appendix C) ensuring the
following:
a. All sections are completed.
b. Includes a summary of the change (current state versus future state).
c. Includes a risk management plan.
d. Outlines a cost benefit analysis.
e. Shows approval from key stakeholder (in this case, this will be your assessor).
f. Includes a communication plan.
g. Includes an implementation plan.
h. Includes a monitoring and evaluation plan.

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Marking Rubric- Part A (12 marks as per template)

Through your assessment of the student’s submission If any item is marked ‘No’, please
of the Continuous Improvement and Innovation Plan, provide specific feedback as to why
did you determine that the student: and what must be addressed in
resubmission.

1. All sections of the template ☐ Yes ☐ No

are completed. (4 marks/ )

2. Outlines strategies that are ☐ Yes ☐ No

used to monitor the
performance against key
metrics and objectives.
(2 marks/ )

3. Includes a summary of the ☐ Yes ☐ No

organisation’s operational and
service delivery systems and
processes. (2 marks/ )

4. Outline current performance ☐ Yes ☐ No

and variance against existing
metrics. (2 marks/ )

5. Identifies trends and potential ☐ Yes ☐ No

opportunities relevant to the
organisation.
(2 marks/ )

Is resubmission required? ☐ Yes ☐ No

If yes, please provide details:

Date resubmission is due:

Feedback to Student

Is the evidence presented ☐ Yes ☐ No

satisfactory?

Assessor Name:

Assessor Signature:

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Marking Rubric- Part B (8 marks as per template)

Observation Checklist- Session(s) observed:

During your observation of the students brainstorming What did you observe to support this
session, did the student demonstrate the following: conclusion?

1. Brief the group on the importance ☐ Yes ☐ No

of continuous improvement
and/or innovation as a means of
maintaining competitive
advantage and business
sustainability. (1 mark/ )

2. Establish and promote positive ☐ Yes ☐ No

relationships with all group
members. (1 mark/ )

3. Promote interaction and ☐ Yes ☐ No

discussion between members of
the group. (2 marks/ )

4. Encourage new ideas. ☐ Yes ☐ No

(2 marks/ )

5. Respond appropriately to less ☐ Yes ☐ No

useful ideas so as not to inhibit
the discussion. (2 marks/ )

Is there anything further you wish to ☐ Yes ☐ No

observe?

If yes, please provide details:

Date for Additional Observation:

Feedback to Student

Is the evidence presented satisfactory? ☐ Yes ☐ No

Assessor Name:

Assessor Signature:

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Marking Rubric- Part C (40 marks as per template)

Through your assessment of the student’s submission If any item is marked ‘No’, please
of the Change Management Plan, did you determine provide specific feedback as to why
that the student: and what must be addressed in
resubmission.

1. Completed all sections of the ☐ Yes ☐ No

template. (12 marks/ )

2. Summarises of the change ☐ Yes ☐ No

(current state versus future
state). (3 marks/ )

3. Outlines a risk management ☐ Yes ☐ No

plan. (4 marks/ )

4. Includes a cost benefit ☐ Yes ☐ No

analysis. (2 marks/ )

5. Shows evidence of approval ☐ Yes ☐ No

from key stakeholders.
(4 marks/ )

6. Includes a communication ☐ Yes ☐ No

plan. (10 marks/ )

7. Includes an implementation ☐ Yes ☐ No

plan. (3 marks/ )

8. Includes a monitoring and ☐ Yes ☐ No

evaluation plan.
(2 marks/ )

Is resubmission required? ☐ Yes ☐ No

If yes, please provide details:

Date resubmission is due:

Feedback to Student

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Is the evidence presented ☐ Yes ☐ No

satisfactory?

Assessor Name:

Assessor Signature:

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Appendix A: Continuous improvement and innovation plan template (12

Marks)
This template is also available for download from Moodle.

Continuous improvement and innovation plan

Part A: Understanding the organisation
Organisation Australasia International School Beauty Salon (0.5 mark/ ) Date 18/03/2021 (0.5 mark/ )

Organisational The organisation offers beauty services in its best quality (1 mark/ )
summary

Key goals and Satisfy our clients with our products and services and provide them a great experience. (1 mark/ )
objectives

Measures Increase at least 10% of the profit of the previous year

Increase at least 5% of the number of clients monthly
Try to get at least 3.5/5 Stars in the costumers survey average
Keep the number of staff members every year (1 mark/ )

Processes The Salon has a phone booking system and also an online system via our website. We mentor our employees to give our clients the
and systems better experience we can. We like to know if this objective is being followed by taking a customer satisfaction survey, and every time it
doesn’t we have a conversation with our employees to know what happened and where we can go better
o (2 marks/ )

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Current o The organisation is not performing as expected in the current year. It was a hard year due to the COVID19 pandemic and we
performance even had a financial loss, it’s being really hard to achieve our targets
(2 marks/ )

Trends o Considering that we had some difficulties this year in comparison with the previous ones, we need establish some new plan to
attend our goals. As the pandemic is being controlled in Australia, the trend for the beauty activities is that this year things
comes back to normal. As people are staying more at home, we can take advantage of the growth in the visibility that the online
marketing is having and invest more in that. By analysing these factors we can try to improve in technology and stay tuned to the
innovations that are impacting our sector, such as Sustainable packing and expanding inclusive beauty. (2 marks/ )

Pain points - Website issues

- Not effective customer service
- Not good at online visibility (2 marks/ )

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Appendix B: Brainstorming session (8 marks – minimum 3 ideas)

Location Australasia International School (0.5 mark/ ) Date 18/03/2021 (0.5 mark/ )

Team Julimar Rodrigues dos Santos (1 mark/ )

members

Idea 1 Improve the salon website

o Make a better design
o Attract more clients
o Hire a website designer (2 marks/ )

Idea 2 Invest in Online Marketing

o Increases the salon visibility
o Create a positive brand image
o Invest in paid advertising (2 marks/ )

Idea 3 Promotional Activities

o Loyalty card
o Reinforce the relationship with customers
o Creating a loyalty system (2 marks/ )

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Idea 4 Staff training
o Enhance the staff abilities
o Improve our customer service
o Give some specific training

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Appendix C: Change management plan template (40

Marks)
This template is also available for download from Moodle.

Change Management Plan

Introduction (1 mark/ )
This Change Management Plan is related to an improvement of our services. It is an attempt to look
for our weak spots and see where we can go better.

Purpose (1 mark/ )
 This Change Management Plan looks for improving the organizational sales and reach our
financial goals and it’s also looking to develop a better relationship with our customers. We
expect that the changes can make us grow as a company and possibly supply all of our
pointed weaknesses.

Changing roles and responsibilities (1 mark/ )

Our Marketing employee will need to work more hours, he will have more responsibilities as we want
to grow our online media and also create our promotional activities. We will hire a professional web
designer to make a new design for our website, he will be responsible to create a more attractive and
interactive website. We will also need to hire a course for all of our employees, in a try to improve our
customer service.

Current state (1 mark/ )

The employees are excited and anxious about the changes

Future state (1 mark/ )

The process will be more effective and with a better quality. We will ensure that each employee follows
our plan. A successful change initiative would make us come back to the track and be hopeful about
increasing our profits for the next years.

Impact Analysis
The changes will impact on our costs as we need to invest in hiring professional courses. Also our
marketing staff responsibilities and roles will be impacted and our stakeholders interests will be more

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effectively attended (1 mark/
)

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Risk Management: SWOT analysis (4 marks/ )
<Conduct a SWOT analysis and include the results in the spaces below.>

Strengths Weaknesses

-Following up the business trends -Marketing activities has been low recently
-Quick adaptation

(1 mark/ )
(1 mark/ )

Opportunities Threats

-Increasing of online activities -Another lockdown due to COVID19 situations

-Technology improvements

(1 mark/ )
(1 mark/ )

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Risk management plan (2 marks per plan - minimum two plans) (4 marks/ )
<Complete the risk management plan based on the potential risks involved in implementing the change. Copy and paste more tables as needed.>

Risk 1 Risk Risk rating

Employees do not adapt to the changes Medium risk
(0.5 mark/ ) (0.5 mark/ )

Control measure Contingency measure

Surveys to analyse how are the employees feeling about the training Personal meetings with the employees
(0.5 mark/ ) (0.5 mark/ )

Risk 2 Risk Risk rating

Marketing investment does not bring outcomes Low risk
(0.5 mark/ ) (0.5 mark/ )

Control measure Contingency measure

Analyse the performance by the result incomes Invest in another marketing sector
(0.5 mark/ ) (0.5 mark/ )

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Cost Benefit Analysis (2 marks/ )

There will be an increase of the costs because we’re hiring some different services expecting a future
increase of our profits

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Stakeholder analysis (4 marks/ )

#1. Stakeholder Internal or Unaware, Level of Ability to impact

Name/Group External Resistant, Neutral, influence (1-5 resources (1-5
Stakeholder Supportive or with 5 being the with 5 being the
Leading? lowest) lowest)

Owner Internal Supportive 4 5

Stakeholder

(0.5 mark/ )
(0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ )

What does this stakeholder need? (0.5 mark/ )

He needs to see an upgrade in the financial profit
What is this stakeholder’s greatest concern? (0.5 mark/ )
His greatest concern is that his investment doesn’t work properly
What is needed from this stakeholder? (0.5 mark/ )
A supportive attitude and an approval for financial activities

#2. Stakeholder Internal or Unaware, Level of Ability to impact

Name/Group External Resistant, Neutral, influence (1-5 resources (1-5
Stakeholder Supportive or with 5 being the with 5 being the
Leading? lowest) lowest)

Staff Internal Neutral 3 2

Stakeholder

(0.5 mark/ )
(0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ )

What does this stakeholder need? (0.5 mark/ )

The staff need to learn and develop new skills
What is this stakeholder’s greatest concern? (0.5 mark/ )
The staff greatest concern is that they won’t be able to adapt
What is needed from this stakeholder? (0.5 mark/ )
A willingness to learn their new responsibilities

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Communication Strategy (6 mark/ )

<Consider the stakeholders you have identified previously. Answer the questions below for each of the
stakeholders you have listed.>

Should we monitor, keep informed, keep satisfied or manage closely? (1 mark/ )

Owner - Keep satisfied
Staff - Monitor
Describe the communication strategy. Include the methods and frequency. (1 mark/ )
Owner - Report how the project is doing weekly
Staff - Keep them aware about every step they’re involved and give a support in what they need

What information should be distributed to this stakeholder and what concerns should be addressed?
Owner - He has to receive every information about how the project is going and every concern we have
must be addressed to him so he can take decisions
Staff - They must be informed about the course dates and others steps that involves them. They
should concern about learning the most they can
(1 mark/ )

Describe the engagement strategy or method that will be used to communicate the information?
Owner - Show reports weekly
Staff - Meetings
(1 mark/ )

What are the most important times/phases for engaging this stakeholder and how should this
stakeholder be engaged? (1 mark/ )
Owner - He should be engaged in planning to approve the project and at the end to see the results
Staff - The most important part will be the course because is where they’re going to learn

How would you manage this stakeholder’s performance to ensure productive participation in the
project, as required? (1 mark/ )
Owner - Discussing at meetings
Staff - Analyzing the results

Communication activities (2 marks per activity - minimum two activities) (4 marks/ )

<Detail the specific activities that you undertake to communicate the changes to the relevant
stakeholders. For example. ‘distribute and email’.
For each activity listed, identify the stakeholder group/s the communication would be directed to and
outline the information that you would include in the communication.
Copy and paste the tables as you need.>

Communication Activity 1

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Timing During the entire project, especially when there’s a new phase coming
up
(0.5 mark/ )

Communication method Meetings (0.5 mark/ )

Target stakeholder/s Owner

Staff
(0.5 mark/ )

Key message Keep them updated about any changes. Be aware of how the results
are going on
(0.5 mark/ )

Communication Activity 2

Timing During the course application

(0.5 mark/ )

Communication method Training session (0.5 mark/ )

Target stakeholder/s Staff

(0.5 mark/ )

Key message Be supportive and helpful with the staff during their training. Ask for
feedbacks while the project is running
(0.5 mark/ )

Resources and training (1 mark/ )

-Financial Resources
-Training
-Surveys

Implementation methods
-Simulations
-Execute the plan step by step
(1 mark/ )

Implementation activities
<Outline the activities that need to be completed for the change/innovation to be implemented.>

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Process Schedule

Activity Party Expected Expected

Activity description
# responsible start date end date
Activity Search for ways of executing the online Marketing
20.03.2021 20.04.2021
1 marketing - researching team
Activity Communicate the staff about the training – Human
20.03.2021 04.04.2021
2 sending emails Resources
Activity
Prepare the staff to the changes - meetings Staff 18.03.2021 18.03.2021
3

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Monitoring and evaluation process

<Who will be responsible and what methods will be used to monitor the success of the change?
Define how success will be measured throughout the change. What milestones will you put in place to
measure success?
List all the leading and lagging indicators that you will use.>
The project manager will be responsible for monitoring if the changes are going well, the outcome of
the changes will be measured by:
- Feedback from the surveys
- Financial results
- Analysis of performance

Post-implementation plan
<Detail the assets and steps necessary to complete the change. Consider once the change is
implemented how you will ensure the change is adopted and integrated into the culture. Consider
rewards and reinforcement strategies, ongoing communication, stakeholder involvement and
management commitment.>
First, we need to check if the staff adapted to the changes by applying forms and tests. Second, we
will check the financial results of the organisation to see if the goals have been achieved. And then we
will check if the website is having good rate of access and give rewards to the team. And ensure the
commitment of the manager and stakeholders.

Monitoring Process (1 mark/ )

<What methods will be employed and who will be responsible for monitoring ongoing success of the
completed change project? What strategies will you use to monitor the ongoing success of the change
and the extent to which it is delivering the desired results.>
Financial feedbacks – see if the goals of the project has been reached in financial results.
Staff satisfaction – apply surveys and consulting with the staff
Brand image – check the brand image in online interactions

Organisational Change Management Team (2 marks/ )

Record the key people involved in the implementation of the project.

Organisational Change Management Team

Name Title Department Contact

(0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ ) (0.5 mark/ )

Julimar Rodrigues Project manager Project management julimar07@hotmail.com

Paul CEO Owner paul@aisbeauty.com

Assessment Task
Australasia International School - RTO Code: 6251 CRICOS Provider Number: 02747G Page 26 of 28
Assessment Task 2
BSBMGT608 Manage innovation and continuous improvement

John Marketing manager Marketing john@aisbeauty.com

Assessment Task
Australasia International School - RTO Code: 6251 CRICOS Provider Number: 02747G Page 27 of 28
Assessment Task 2
BSBMGT608 Manage innovation and continuous improvement

Approval (1 mark/ )
<List approving parties and obtain required signatures.>

Organisational Change Management Team

Name Title Signature Date

(0.25 mark/ ) (0.25 mark/ ) (0.25 mark/ ) (0.25 mark/ )

Paul CEO Paul 18/03/2021

END OF ASSESSMENT

Assessment Task
Australasia International School - RTO Code: 6251 CRICOS Provider Number: 02747G Page 28 of 28