BSBMGT605 Provide Leadership Across The Organisation

STUDENT ASSESSMENT
BOOKLET
BSBMGT605 PROVIDE LEADERSHIP ACROSS THE
ORGANISATION
Student Name: ______________________________________________________________________
Student Number: ____________________________________________________________________

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Contents
Assessment Overview ............................................................................................................................................ 4
About Your Assessments .................................................................................................................................. 4
How to Submit Your Assessments .................................................................................................................... 4
Assessment Task Cover Sheet ......................................................................................................................... 4
Assessment Appeals ......................................................................................................................................... 4
Assessment Plan .................................................................................................................................................... 5
Assessment Task Cover Sheet – Assessment Task 1 .......................................................................................... 7
Assessment Task 1: Provide Strategic Leadership................................................................................................ 9
Part A – Redefine the Strategic Direction of the Business ........................................................................ 11
Part B – Undertake Stakeholder Consultation on New Strategic Plan ...................................................... 15
Part C – Develop Change Management Plan ............................................................................................ 17
Part D – Undertake Stakeholder Consultation on Change Management Plan .......................................... 20
Part E – Media Release Statement ............................................................................................................ 22
Assessment Task Cover Sheet – Assessment Task 2 ........................................................................................ 25
Assessment Task 2: Provide Workplace Leadership ........................................................................................... 27
Part A – Develop Human Resources Strategic Plan ................................................................................. 28
Part B – Brainstorming Session ................................................................................................................. 30
Part C – Address Workplace Incidents ...................................................................................................... 32
Part D – Plan Professional Development ................................................................................................... 34
Part E – Undertake Professional Development Activities and Networking ................................................ 37
BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

© 2019 EDUWORKS RESOURCES PAGE 3
Assessment Overview
This Student Assessment Booklet includes all your tasks for assessment of BSBMGT605 Provide leadership
across the organisation.
About Your Assessments

This unit requires that you complete two assessment tasks. You must complete all tasks to achieve
competency for this unit.
Assessment Task About This Task
Assessment Task 1: Provide In this task you will be providing leadership to the strategic direction of the
Strategic Leadership organisation.
Assessment Task 2: Provide In this task you will be monitoring the workforce performance during the
Workplace Leadership strategic changes and undertaking professional development activities.
How to Submit Your Assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents
you submit into your student file. These will not be returned to you.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task where you need to submit items for assessment, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Assessment Appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.

Assessment Plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency for BSBMGT605 Provide leadership across the organisation.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due Date
1. Project
2. Project
AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Have you read and understood the RTO’s policies and procedures related to  Yes  No
reassessment?
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
___________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ____________________________________________________________________________
Student signature: _______________________________________________ Date: ___________________
Assessor name: ___________________________________________________________________________
Assessor signature: ______________________________________________ Date: ___________________

Assessment Task Cover Sheet – Assessment Task 1
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
▪ BSBMGT605 Provide leadership across the organisation
Assessor to complete
Was this a
Satisfactory/ resubmission?
Assessment Task Not satisfactory Date Y/N
Project
STUDENT DECLARATION
I _________________________________________________ declare that these tasks are my own work.
 None of this work has been completed by any other person.

 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: _________________________________________________________________________
Student name: ____________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor signature: ________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date: ___________________________________________________________________________________

Assessment Task 1: Provide Strategic Leadership
The following assessment tasks use a simulated business called Complete Business Solutions Australia
(CBSA). In order to complete the assessment tasks, you will need to access information, templates, policies
and procedures associated with CBSA. This can be done in one of two ways: either your assessor will
provide you with copies of the appropriate documents, or they will provide you with login details for CBSA’s
website. Navigate to www.cbsa.com.au, select ‘Log in’ and enter your username and password prior to
completing your assessment tasks.
For this assessment you will play the role of Project Manager for CBSA. CBSA is a consultancy service
providing assistance with compliance, finances, human resources, information technology and other
business needs to ensure that businesses have the expertise and support they need to survive and
prosper. You should familiarise yourself with what CBSA does, its services and history, the organisational
structure of the business and its employees. Ensure that you read the Business Plan to understand CBSA’s
mission, vision, and business objectives.
TASK SUMMARY
In this task you will be providing leadership to the strategic direction of the organisation. This task is divided into
five parts:
▪ Part A: In this part, you will be reviewing the strategic direction of the business and developing strategies to
support new initiatives and ensure the growth of the organisation
▪ Part B: In this part, you will be undertaking a consultation session with internal and external stakeholders to
gather feedback on your strategies
▪ Part C: In this part, you will be developing a change management plan to implement the strategies
▪ Part D: In this part, you will be undertaking a consultation session with internal stakeholders to gather
feedback on the changes to be implemented
▪ Part E: In this part, you will be developing a media release to highlight a socially responsible aspect of the
change
The instructions for each part are provided below.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel
▪ Three (or more) additional students for role play activities
Resources
▪ Access to textbooks and other learning materials
▪ Access to a computer with the Internet and email
▪ Access to Microsoft Word or a similar program.
▪ CBSA Policies and Procedures (accessible via the CBSA website)
▪ CBSA Business Plan (accessible via the CBSA website)
▪ CBSA Style Guide ((accessible via the CBSA website)
Templates
▪ Strategic Plan Template (provided in Part A)
▪ Change Management Plan Template (provided in Part C)
WHEN AND WHERE WILL THIS PART BE COMPLETED?

▪ Your assessor will give you the due date for this assessment.

WHAT HAPPENS IF I GET SOMETHING WRONG?
If you get something wrong you will need to resubmit that part of the task or the related document that has not
been completed correctly or fully.
Your assessor will provide you with guidance as to what needs to be resubmitted and how.
STUDENT INSTRUCTIONS FOR TASK 1

Complete all parts of the assessment below.

PART A – REDEFINE THE STRATEGIC DIRECTION OF THE BUSINESS
To begin this part, read the following email and its attachment, then complete the tasks that follow:
To: You
From: Gavin Stead (gavin.stead@cbsa.com.au)
Date/time: Monday 9:00AM
Subject: Organisational Change
Attachment: Strategic Plan Overview.docx, Strategic Plan Template.docx
To You,
Welcome to the team and congratulations on being appointed as the Project Manager at CBSA. Because of
the importance of this position, you will be reporting directly to myself, and you will also be part of the CBSA
Board, as you will be providing leadership to the employees on meeting strategic objectives.
Your first task is to plan three new initiatives and integrate them into the strategic direction of the
organisation. To begin this, I would like you to undertake a review of the current Business and Strategic
Plans so that we can plot out the future direction of the organisation based on these new initiatives. I have
attached a portion of the current Strategic Plan for your review.
The organisation is looking to expand to offer consultancy services in the following areas to ensure we
remain competitive and to keep the business growing:
▪ Change management
▪ Customer services
▪ Social media
These roles have been advertised as yet, but I would like you to begin planning for these changes by
redeveloping the Business Plan and Strategic Plan in line with these. You will also need to suggest three
strategic objectives for the organisation. These changes might involve a restructure or changes to the
organisation’s mission, vision, values and goals. At least one strategy must involve an issue that we can
positively promote to the media and community to demonstrate that we are a socially responsible
organisation. Maybe a sustainability strategy? I’ll leave that for you to decide.
Once you have redeveloped the plans, they will be consulted on to make any necessary improvements and
put a development plan in place. As these changes will likely be wide ranging, make sure you research what
our competitors are doing, and keep in mind CBSA’s mission, vision, goals, and values. How will your
strategic objectives align with the organisational structure CBSA has in place? What changes will we need
to make?
Kind Regards,
Gavin Stead
Managing Director
300 Fictional Way, Sydney, NSW 2000
Phone: 1800 111 222
www.cbsa.com.au

ATTACHMENTS
Strategic Plan Overview.docx
Mission statement: ‘Helping businesses to help themselves.’

Vision statement: ‘To become Australia’s largest business advocate.’
Core values
Our commitment is to:
▪ Implement innovation and excellence.
▪ Provide ways to help customer grow so they are successful.
▪ Empower and inspire our customers.
▪ Behave honesty with respect for all individuals.
▪ Act professionally with our customers, and each other.
▪ Continually pursue new knowledge and share this openly with others.
Strategic plan 20XX
Strategic objectives for this year include:
▪ Acquiring five new clients per month
▪ Maintain 90% retention rate of our existing customers
▪ Grow our business financially by 25%
▪ Implement three new services for our clients
▪ Grow our workforce to support new services and expected growth
Strategic Plan Template.docx
Strategic Plan XX/XX/20XX

Mission
<<Insert CBSAs mission statement here>>
Vision
<<Insert CBSAs vision statement here>>
Core values
The organisations core values are:
▪ <<insert CBSAs core values here in bullet form here >>
SWOT analysis
The following provides SWOT analysis of strengths, weaknesses, opportunities and threats that the
organisation must content with:
<<Insert your SWOT analysis here>>
PEST analysis
The following provides PEST analysis of political, economic, social and technological factors that the
organisation must content with:
<<Insert your PEST analysis here >>
Strategic goals
The organisation has the following strategic goals for the 20XX year:
▪ <<insert strategic goals for CBSA in bullet form here>>
Strategies
<<Use the following table to detail the strategies that will be employed to reach the strategic goals you have
specified above>>

Strategy Priority Actions Responsibility Date to be Performance Status
steps completed indicators
TASK
This task has been designed so that you can provide strategic and operational leadership skills by reviewing
CBSA’s existing plans has and improving them in line with three new services that they wish to offer.
Refer to the CBSA Business Plan and its policies and procedures (all accessible via the CBSA website) and the
attached Strategic Plan overview to get an understanding of the organisation, its processes and where it is
currently. Review competitors to CBSA by undertaking online research of B2B service providers offering similar
services to understand how their businesses operate and what they do. Then complete the following tasks
based on current state of CBSA, the new services it wants to offer, and what the competition is doing.
Remember you are providing leadership so you have scope to make as many changes as you see fit:
1. Redevelop the Business Plan and make adjustments so that the organisation has a clear vision of what it
needs to do:
▪ Review the current Mission. Is this sufficient or does it need to change? Adjust as necessary.
▪ Review the organisation’s Vision. Is this sufficient or does it need to change? Adjust as necessary.
▪ Review the organisation’s Business Goals. These are the broad goals that the organisation wants to
achieve. Are these sufficient or do they need to change? Adjust as necessary.
▪ Redevelop the Org Chart, including adding the four new job positions being implemented:
− Your role as Project Manager reporting directly to Gavin Stead
− A new role called ‘Change Management Consultant’
− A new role called ‘Customer Service Consultant’
− A new role called ‘Social Media Consultant’
Does the current department structure still work based on the mission, vision and business goals?
Where will the new roles fit in with the existing roles? You should adjust as necessary to ensure that
CBSA has the best organisational structure in place so that business goals can be directly linked to
departmental groups and individuals.
▪ As you are an important part of determining the strategic direction of the organisation you will be a
member of the CBSA Board. Adjust the Business Plan to reflect this change.
▪ Adjust the products/services being offered based on the new job roles and the services they offer
▪ Determine whether current systems and technologies will meet CBSA’s needs and adjust to new
technologies if necessary.
2. Redevelop the Strategic Plan using the Strategic Plan Overview, and the Strategic Plan Template provided:
▪ Document the Mission statement
▪ Document the Vision statement
▪ Review the core values. Are these sufficient or do they need to change? Adjust and document as
necessary.
▪ Document a SWOT analysis for CBSA including at least one for each of the following:
− Strength
− Weakness
− Opportunity
− Threat
▪ Document a PEST analysis for CBSA including at least one for each of the following:

− Political factor
− Economic factor
− Social factor
− Technological factor
▪ Three strategic objectives that the organisation should plan to achieve in the coming financial year.
These are the measurable goals that the organisation wishes to achieve and should align with the
broader business goals you have specified in the Business Plan.
▪ Three strategies to ensure that the strategic objectives are reached (one strategy for each strategic
objective). For each you must ensure that they:
− Has been assigned a priority (High, Medium, Low)
− Has been assigned action steps to ensure that the strategic goal is reached. These are the
individual steps that must be completed to achieve the strategy.
− Has as assigned responsibility for the action steps
− Has an assigned date when the strategy is to be finalised
− Has specified a measurable performance indicator to determine success (or failure)
You should assign responsibility based on the redeveloped Org Chart in the Business Plan. These
strategic goals can be anything, but they must lead to growth, be achievable, and be inline with the
organisations business goals, mission, vision, and core values. Another important aspect for the
strategic objectives is the positive impression of the media and community.

PART B ERROR! REFERENCE SOURCE NOT FOUND.– UNDERTAKE STAKEHOLDER CONSULTATION ON
NEW STRATEGIC PLAN
To begin this part, read the following email and then complete the tasks that follow:
To: You
Date/time: Wednesday 9:33AM
Subject: Plan Consultation Session
To You,
The CBSA board has reviewed your updates to the Business Plan and Strategic Plan and believe it is ready
for consultation. You must prepare a presentation for employees and other stakeholders including VIP clients
to get their thoughts on the new plans and give them a chance to offer improvements. Your presentation will
be about 15 minutes in length and must:
▪ Explain the organisation’s mission, vision and core values
▪ Describe organisational objectives, plans and strategies for the future
You should then allow a further 15 minute window for the consultation to occur so that possible
improvements can be explored and agreed upon. You must also ensure that the presentation complies with
organisational styling standards.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
TASK
You are to lead a presentation with a representation of the organisation’s employees and other stakeholders
including VIP clients. The purpose is to consult on the main contents of the Business Plan and the Strategic
Plan to determine if improvements can be made to the plan. You are to develop a presentation that covers:
▪ The mission, vision, and core values of the organisation
▪ The business goals
▪ An overview of the changes to the Org Chart
▪ An overview of the new services being introduced
▪ SWOT analysis
▪ PEST analysis
▪ An overview of the strategic goals for the upcoming years

▪ An overview of the actions that will be implemented to achieve the strategic goals
The presentation should be designed to last for a maximum of 30 minutes, with 15 minutes assigned to the
presentation, and a 1 -minute consultation with the stakeholders in regard to the updates to the Business and
Strategic Plans, and any possible improvements.
As this is a presentation to both internal and external stakeholders, ensure that the presentation conforms to
the CBSA Style Guide using the following points as a guide:
▪ You have creative freedom in your presentation and are free to use as many of the software features and
functions as you wish, however, you are required to submit a professional presentation that is visually
balanced and accurate.
▪ You are required to use or include in your slide show presentation as a minimum:
− One of either a theme, background or template must be used and the corporate colours must be
incorporated
− An image must be included as the company logo
− A master slide must be set up and used
− An appropriate and consistent slide transition must be used on each slide
− The fonts and font sizes must be consistent and professional in their appearance
− Bullets or numbering must be consistent and professional in their appearance
− The media and language used needs to be appropriate to both internal and external stakeholders
Prior to the delivery of the presentation you should review the CBSA Communication Policy & Procedures
(accessible via the CBSA website) for the delivery of presentations. When you have developed your
presentation, the assessor will organise a time for you to deliver this to representatives of the stakeholders who
will be role-played by your class mates for the purpose of this activity.
During the presentation, your assessor will be looking to see that you can:
▪ Participate in a variety of spoken exchanges with clients, co-workers and stakeholders using structure and
language appropriate to context and audience
▪ Demonstrate sophisticated control over oral, visual and/or written formats, drawing on a range of
communication practices to achieve goals
▪ Recognise the importance of building rapport in order to establish effective working relationships and
inspire trust and confidence
▪ Collaborate and cooperate with others, playing an active role in leading and facilitating effective group
interaction and influencing direction
▪ Facilitate a climate in which others feel comfortable to identify, explore and build on a variety of
perspectives in order to achieve shared outcomes

PART C ERROR! REFERENCE SOURCE NOT FOUND.– DEVELOP CHANGE MANAGEMENT PLAN
To: You
Date/time: Friday 3:03PM
Subject: Change Management Plan
Attachment: Change Management Plan.docx
To You,
Thanks for undertaking the consultation session the other day. I hope it was beneficial and provided you with
a clear vision of the strategies that will lead the business to success.
To support the strategies, can you please develop a Change Management Plan for the necessary changes? I
have attached a template that I would like you to use for this purpose.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
ATTACHMENT
Change Management Plan Template.docx
Change Management Plan

Overview
Change management
<<Provide an overview of the change management process>>
Current situation
<<An overview of the current situation facing CBSA>>
Analysis
Policy review
<<Provide a review of existing polices/practices at CBSA against strategic objectives to identify change
requirements.>>
External environment
<<Provide an analysis of the external environment relevant to CBSA and how the impact of legislation in
affects the leadership in the organisation>>

Potential barriers to change
<<Provide details about any potential barriers to the changes>>
Readiness for change
<<Provide details about the organisation’s readiness for change>>
Organisational and workplace culture changes required
<<Provide details of how organisational and workplace culture can be improved to the support the change>>
Leadership styles
<<Provide details of the leadership styles that should be used and how these can support the organisations
mission, objectives and core values during the changes>>
Ethical leadership
<<Provide details about business ethics and their application to leadership>>
Change implementation
Strategies for embedding change
<<Provide details about the strategies for embedding the changes>>
Prioritisation of the recommended changes
<<Provide details about the strategies for embedding the changes>>
Change particulars
<<Provide details about the particulars for the changes>>
Implementation strategies
<<Provide details about the implementation strategies>>
TASK
Using the Change Management Plan template provided, develop a Change Management Plan where you have
documented:
▪ An overview of the change management process
▪ An overview of the current situation facing CBSA including identification of the need for change and an
analysis of the situation that has bought about the change (performance gaps, business opportunities or
threats, or management decisions)
▪ A review of existing polices/practices at CBSA against strategic objectives to identify change requirements.
▪ An analysis of the external environment relevant to CBSA and its objectives, including events/trends that
impact on strategic objectives, including trends in B2B service offering, as well as competitors and possibly
strategic partnerships. Your analysis should reflect a PEST analysis approach, reviewing political,
economic, social, and technological factors. It should also explain the impact of legislation in providing
leadership in the organisation.
▪ A list of the potential barriers to the proposed changes and possible strategies to overcome or address
them.
▪ A detailed explanation of how an organisation can check their readiness for change. This should include
examination of how organisational behaviour can impact change.
▪ Details about how the organisational culture can be improved to support changes
▪ Details about the styles of leadership that should be implemented by those responsible for managing the
changes, and in support of the organisations mission, objectives and core values.
▪ Strategies for embedding change into an organisation. These should be in support of the strategies you
proposed in your Strategic Plan
▪ Prioritisation of the recommended changes including your reasoning.
▪ The particulars of the change. Ensure the following information is contained in your plan:
− The name of the change
− The stakeholder(s) involved

− Type of change – policy/process/people/system
− Resource requirements
− A risk assessment of at least three possible risks for the changes (one for each strategic strategy),
including a risk description, the likelihood and consequence of the risk, the impact of the risk, and a
mitigation action. You should use the organisations Risk Assessment Policy & Procedures (accessible
via the CBSA website)
▪ Implementation strategies that includes:
− The Action plan that details the activities, responsibility, resources and timeframe. This can be taken
directly from the Strategic Plan.
− The Communication plan that includes strategies to inform stakeholders of the change. Ensure the
strategies you develop are designed to promote the benefits of change to staff and to reduce the
likelihood of a negative response/adverse outcomes.
− The Training plan that identifies the training strategy, what training is required, who requires the
training, the expected outcome, who will deliver the training, an estimation of the training cost.
− Proposed reporting protocols. What will you report, when and to whom?

PART D ERROR! REFERENCE SOURCE NOT FOUND.– UNDERTAKE STAKEHOLDER CONSULTATION ON
CHANGE MANAGEMENT PLAN
To: You
Subject: Change Management Consultation
To You,
Thanks for developing a Change Management Plan that can be used to guide the necessary changes.
I would like you to lead a consultation session with representatives of the staff to discuss the Change
Management Plan and any possible improvements. You must prepare a 15 minute presentation that will
cover all aspects of the Change Management Plan. You should then allow a further 15 minute window for the
consultation to explore and agree upon any improvements. In total the presentation and consultation should
take no longer than 30 minutes. As with your previous consultation, please ensure that the presentation
complies with organisational styling standards.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
TASK
You are to lead a presentation with a representation of the organisation’s employees. The purpose is to consult
on the main contents of the Change Management Plan and to determine if improvements to the plan can be
made. You are to develop a presentation that covers:
▪ The change management process to be used.
▪ An overview of the current situation facing CBSA
▪ Any changes needed with policies and procedures
▪ Potential barriers to change and how to overcome these
▪ The organisation’s readiness for change
▪ Strategies for embedding the changes
▪ Prioritisation of the recommended changes
▪ Change particulars
▪ Implementation strategies

The presentation should be designed to last for a maximum of 30 minutes, with 15 minutes assigned to the
presentation, and a 15 minute consultation with the stakeholders in regard to the Change Management Plan
and any possible improvements can be made.
As this is a presentation for only internal stakeholders, ensure that the presentation conforms to the CBSA
Style Guide using the following points as a guide:
incorporated
− The media and language used in the presentation needs to be appropriate to internal stakeholders only

PART E ERROR! REFERENCE SOURCE NOT FOUND.– MEDIA RELEASE STATEMENT
To: You
Subject: Change Management Consultation
To You,
Thanks for undertaking the consultation session the other day. I hope it was beneficial and provided you with
confirmation that the changes to be implemented will be successful.
I believe that we should now be proactive with the wider community and media, by providing a media release
to the local newspaper about the organisation in general and the new changes we are implementing. This is
a good opportunity to promote CBSA and ensure they we are being socially responsible.
You must draft a media release in approximately 500 words that explains:
▪ Who we are and what we do
▪ What changes we are implementing
▪ How we are being socially responsible
Can you please send this through for my review once you have completed it?
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
TASK
You are to develop a media release that is designed to create positive branding by promoting how socially
responsible CBSA is to the wider community. The media release should be developed using a word processor
and be approximately 500 words in length. The media release must:
▪ Have a descriptive title
▪ Detail who CBSA is and what we do
▪ Detail what changes CBSA are implementing and how they can benefit the wider community
▪ Detail how CBSA is being socially responsible in its business operations and to the wider community
It is recommended that you focus on the positive aspects of your strategies in the article, especially those that
relate to:
▪ Community expectations (sustainability, employment opportunities, community consultation, etc)

▪ What the business does (helping businesses to ensure they survive and prosper, etc)
▪ Community benefits (marketing strategies such as sponsorship or awards could be mentioned if applicable)
SUBMISSION REQUIREMENTS FOR TASK 1:

 Modified Business Plan for Part A
 Strategic Plan for Part A
 Presentation for Part B
 Change Management Plan for Part C
 Presentation for Part D
 Media release for Part E

Assessment Task Cover Sheet – Assessment Task 2
Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.
Name:
Date of submission:
Unit:
▪ BSBMGT605 Provide leadership across the organisation
Assessor to complete
Was this a
Satisfactory/ resubmission?
Assessment Task Not satisfactory Date Y/N
Project
STUDENT DECLARATION
I _________________________________________________ declare that these tasks are my own work.
 None of this work has been completed by any other person.

 I have not cheated or plagiarised the work or colluded with any other student/s.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
 I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: _________________________________________________________________________
Student name: ____________________________________________________________________________

ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor signature: ________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date: ___________________________________________________________________________________

Assessment Task 2: Provide Workplace Leadership
TASK SUMMARY
This task you will be monitoring workforce performance during the strategic changes and undertaking
professional development activities. This task is divided into five parts:
▪ Part A: In this part, you will be developing a human resources strategic plan to support strategic initiatives
▪ Part B: In this part, you will be leading a brainstorming session to generate ideas on creating a positive
workplace and innovation
▪ Part C: In this part, you will be reviewing workplace incidents and communicating solutions and business
ethics
▪ Part D: In this part, you will be planning professional development activities
▪ Part E: In this part, you will be undertaking and reporting on professional development activities
The instructions for each part are provided below.
RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

Personnel
▪ Three (or more) additional students for role play activities
Resources
▪ Access to a computer with the Internet and email
▪ Access to Microsoft Word or a similar program
▪ Access to Microsoft PowerPoint or similar program
▪ CBSA Policies and Procedures (accessible via the CBSA website)
▪ CBSA Business Plan (accessible via the CBSA website)
▪ Strategic Plan (created in previous assessment task)
▪ Change Management Plan (created in previous assessment task)
Templates
▪ Human Resources Strategic Plan template (provided in Part A)
▪ Professional Development Plan template (provided in Part D)
▪ Professional development report template (provided in Part E)
WHEN AND WHERE WILL THIS PART BE COMPLETED?

▪ Your assessor will give you the due date for this assessment.
WHAT HAPPENS IF I GET SOMETHING WRONG?

If you get something wrong you will need to resubmit that part of the task or the related document that has not
been completed correctly or fully.
Your assessor will provide you with guidance as to what needs to be resubmitted and how.
STUDENT INSTRUCTIONS FOR TASK 2

Complete all parts of the assessment below.

PART A – DEVELOP HUMAN RESOURCES STRATEGIC PLAN
To: You
Date/time: Wednesday 12:12PM
Subject: Supporting Human Resources Recruitment Initiatives
Attachment: Human Resources Strategic Plan 20XX.docx
To You,
So that the departments can meet their strategic objectives, I would like you to ensure that that they have a
Human Resources Strategic Plan in place that compliments your Strategic and Change Management Plans.
I’ve set aside a budget of $50,000 to implement the Human Resources Strategic Plan for the upcoming year.
Can you develop a Human Resources Strategic Plan using the attached template that can be implemented
under this budget cap? The plan needs to:
▪ Identify strategic objectives, their priority, how they will be measured, and the strategic target
▪ Contain cost-benefit analysis of labour sourcing options
▪ Specify a human resources plan of action, their priority and responsibility and when they must be
completed by ensure that strategic objectives are achieved.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
ATTACHMENT
Human Resources Strategic Plan.docx

Human Resources Strategic Plan 20XX
Strategic objectives
<<insert the strategic objectives for the plan in the following table>>
Objective Priority How measured Performance Target
Labour souring cost-benefit analysis

<<insert cost-benefit analysis of different labour sourcing options here>>
Labour sourcing option Cost Benefit Ratio
Human resources action plan

<<insert actions, their priority, responsibilities, and when they must be completed by here>>
Action Priority Responsibility Schedule Status
TASK
Based on the email, develop a Human Resources Strategic Plan using the given template to:
▪ Identify at least two human resources strategic objectives for the plan that:
− Specifies what the objective is
− Specifies a priority for the objective using a high, medium, or low rating
− Specifies how the objective will be performance measured
− Specifies what the performance target for each objective is
▪ Undertake cost-benefit analysis of two labour sourcing approaches for the new job roles that:
− Specifies each labour sourcing approach
− Specifies the expected cost of taking each labour sourcing approach
− Specifies a monetary benefit for each labour sourcing approach
− Calculates a ratio of the cost versus benefit
▪ Develop an action plan to implement tasks to ensure human resource strategic objectives are reached that:
− Specifies the actions that must occur
− Specifies the priority for each action using a high, medium, or low rating
− Specifies who will be responsible for undertaking/managing each action
− Specifies when each action needs to be completed by

PART B – BRAINSTORMING SESSION
To: You
Date/time: Friday 9:01AM
Subject: Maintaining Team Enthusiasm
To You,
Now that the Change Management Plan and strategic strategies are being implemented and all employees
are working flat out, I think it would be a good time to try and raise morale a bit.
I would like you to lead a brainstorming session with representatives from each department. The purpose of
this session is to try and create and maintain a positive work environment by brainstorming ways that the
organisation can encourage work teams and individual employees to develop innovative approaches to the
performance of work. I’m hoping that the employees can come up with some great ideas that can be further
explored.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
TASK
The assessor will organise a time and location for the brainstorming session to take place. You will be leading
the brainstorming session so that you can show leadership skills. Your objective is to generate ideas for how
CBSA can:
▪ Create and maintain a positive work environment
▪ Encourage teams and individuals to develop innovative approaches to the performance of work
You should pose questions to the attendees on the two issues above. You should actively try to get all
attendees involved in the generating of ideas around these two issues.
During the brainstorming session, your assessor will be looking to see that you can:
▪ Participate in a variety of spoken exchanges with co-workers using structure and language appropriate to
context and audience


PART C – ADDRESS WORKPLACE INCIDENTS
To: You
Date/time: Friday 9:01AM
Subject: Maintaining Team Enthusiasm
To You,
It has come to my attention that a number of incidents have been occurring over the last few months while
the changes are being implemented. This includes incidents from members from IT, Sales and Marketing and
other departments. These incidents include:
1. Staff members being resistant of changes, as previous changes have not gone to plan
2. Staff members not sticking to policies, procedures, and plans and just making it up as they go
3. Staff members displaying a winning at all costs mentality (each employee only looks out for themselves)
I want you to investigate each of the above and think of ways that each can be resolved. I would then like you
to deliver a presentation which explains:
▪ What business ethics are and why they are important
▪ CBSA’s Code of Ethics
▪ The importance of role modelling ethical conduct to fellow employees
▪ Methods for resolving each of the three incidents given earlier
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
TASK
You are to lead a presentation with a representation of the organisation’s employees. The purpose is to try and
address incidents that have occurred and to ensure that every employee is aware of ethics in business. You
are to develop a presentation that covers:
▪ What business ethics are and why they are important
▪ CBSA’s Code of Ethics (accessible via the CBSA website)
▪ The importance of role modelling ethical conduct to fellow employees
▪ Methods for resolving each of the three incidents given earlier
The presentation should be designed to last for a maximum of 15 minutes.

As this is a presentation for only internal stakeholders, ensure that the presentation conforms to the CBSA
Style Guide using the following points as a guide:
incorporated
− The media and language used in the presentation needs to be appropriate to internal stakeholders only
▪ Applied appropriate interpersonal and leadership styles to meet particular circumstances and situations

PART D – PLAN PROFESSIONAL DEVELOPMENT
To: You
Date/time: Monday 5:02PM
Subject: Personal Development and Networking
Attachment: Professional Development Plan Template.docx
To You,
While I’m very supportive of how you have been providing guidance and support to the wider team, I want
you to take some time to look at your own personal development.
I would like you to research some possible development and networking opportunities you would like to be
involved in to ensure both personal and professional growth. Once you have identified these, complete the
attached template which is used for continuous improvement processes for our employees.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
ATTACHMENT
Professional Development Plan Template.docx

Professional Development Plan Template
Name
Date of development
Date to be reviewed
Goals
Identify your goals in the following table.
My personal goals are: My professional goals are: Timeframe
Your priorities
Based on the identified areas for improvement and/or gaps, list priorities for professional development.
Identified area of improvement or gap Briefly describe why you have identified this as By when?
a priority
Professional develop activities

Planned professional development activities (next 12 months) based areas of improvement/gaps.
Name of activity Details (provider, Benefits of activity Date Cost (if

location, URL if online, applicable)
etc.)
TASK
You are required to develop a professional development plan using the template provided as the attachment
with the email. Within the pan you should document:
▪ At least two personal and professional goals and the timeframes to achieve these.
▪ Three areas that you would like to improve or gaps you would like to fill e.g. as identified through self-
assessment, interviews, in response to new industry trends, or feedback from others.
▪ Three professional development activities based on areas for improvements and/or gaps you have
identified. The activities may be a combination of short-term and medium-term goals:
− Two of the activities you identify should be able to be completed prior to the completion of this unit of
study through one of your identified networks as you will need to participate and report on this
professional development in the next assessment part. You should choose an activity that you can

easily participate in such as attending a free networking event or webinar or watching a video or
participating in a discussion on a professional blog or in LinkedIn.
− For each activity provide the details of where it will take place, the benefits, the date when it will occur,
and any associated costs.

PART E – UNDERTAKE PROFESSIONAL DEVELOPMENT ACTIVITIES AND NETWORKING
To: You
Date/time: Wednesday 10:07AM
Subject: Professional Development Reporting
Attachment: Professional Development Report Template.docx
To You,
Now that you have completed the networking and professional develop activities you identified, I would like
you to report on these using the attached template. This will provide recordkeeping evidence for continuous
improvement processes.
Kind Regards,
Gavin Stead
Managing Director
Phone: 1800 111 222
www.cbsa.com.au
ATTACHMENT
Professional Development Report Template.docx

Professional Development Report
Title of the professional development activities:
Overview of the activities:
Who presented/delivered the activities?
Dates:
Time:
Duration:
What did you most like about the professional development opportunities?
What did you least like?
Provide an overview of what you learnt:
Other than learning what other benefits did participating in this professional development
opportunities provide to you?
Would you recommend these activities to others?

TASK
Based on the email and its attachment you are required to participate and report on two professional
development activities that you identified in your personal development plan completed in the previous
assessment part. When you have participated in the professional development and networking activities, you
will need to complete the professional development report template provided as an attachment in the email.
You will need to complete all sections of the report. You should answer each question in a paragraph or two.
SUBMISSION REQUIREMENTS FOR TASK 2:

 Human Resources Strategic Plan for Part A
 Presentation for Part C
 Professional Development Plan for Part D
 Professional Development Report for Part E


BSBMGT605 Provide Leadership Across The Organisation

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STUDENT ASSESSMENT

Student Name: ______________________________________________________________________

Student Number: ____________________________________________________________________

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

About Your Assessments

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Assessment Task Cover Sheet

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

Assessment Requirements Due Date

AGREEMENT BY THE STUDENT

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Student name: ____________________________________________________________________________

Student signature: _______________________________________________ Date: ___________________

Assessor name: ___________________________________________________________________________

Assessor signature: ______________________________________________ Date: ___________________

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

I _________________________________________________ declare that these tasks are my own work.

 None of this work has been completed by any other person.

Student signature: _________________________________________________________________________

Student name: ____________________________________________________________________________

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

Assessor signature: ________________________________________________________________________

Assessor name: ___________________________________________________________________________

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

RESOURCES AND EQUIPMENT REQUIRED TO COMPLETE THIS TASK:

WHEN AND WHERE WILL THIS PART BE COMPLETED?

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

STUDENT INSTRUCTIONS FOR TASK 1

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

From: Gavin Stead (gavin.stead@cbsa.com.au)

Date/time: Monday 9:00AM

Subject: Organisational Change

Attachment: Strategic Plan Overview.docx, Strategic Plan Template.docx

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

Mission statement: ‘Helping businesses to help themselves.’

Strategic Plan Template.docx

Strategic Plan XX/XX/20XX

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

From: Gavin Stead (gavin.stead@cbsa.com.au)

Date/time: Wednesday 9:33AM

Subject: Plan Consultation Session

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

From: Gavin Stead (gavin.stead@cbsa.com.au)

Date/time: Friday 3:03PM

Subject: Change Management Plan

Attachment: Change Management Plan.docx

Change Management Plan

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

From: Gavin Stead (gavin.stead@cbsa.com.au)

Date/time: Monday 8:57AM

Subject: Change Management Consultation

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

From: Gavin Stead (gavin.stead@cbsa.com.au)

Date/time: Monday 8:57AM

Subject: Change Management Consultation

BSBMGT605 STUDENT ASSESSMENT BOOKLET CBSA (ID 163572)

Student signature: _____________________________ Date: _

Assessor signature: ____________________________ Date: _