Student Assessment Booklet: Chcccs015 P

STUDENT ASSESSMENT BOOKLET
CHCCCS015 PROVIDE INDIVIDUALISED SUPPORT
Student first name:
Student last name:

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Eduworks Resources is a division of RTO Advice Group Pty. Ltd.
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3)
ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCCCS015 Provide
individualised support.
ABOUT YOUR ASSESSMENTS
This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to demonstrate
competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case study You are to read the case study and answer the questions that
follow.
Assessment Task 3: Workplace project You are to develop a report on the support
services provided to three different clients.
Assessment Task 4: Workplace You need to complete this task in your workplace. There are
observations two parts to this task:
 Part A requires you to provide support services to a client
 Part B requires you to complete and store reports and
documentation as per your workplace’s policies and
procedures.
Your assessor will observe you during this task.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the documents
you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
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Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case study
3. Workplace project
4. Workplace observations
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
________________________________________________________________________________________
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: Amritpal Singh
Student signature: _______________________________________________ Date: _____________________
Assessor name: ___________________________________________________________________________
Assessor signature: ______________________________________________ Date: _____________________
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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name: Amritpal Singh
Date of birth: 09/11/1996 Student ID:
Unit:
 CHCCCS015 Provide individualised support.
Student to complete Assessor to complete
Student Sufficient/
Resubmission? insufficien
Assessment Task Y/N initials t Date
Written questions
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature:_________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor signature:________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if you
can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _________________________________
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need
to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
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QUESTION 1
Provide a definition of each of the following:
 Person-centred practice
Answer:-Person-centered focuses on methods that are personalized to the client's preferences, needs, and
objectives. The resources and services given are determined by the needs of the individual.
 Strengths-based practice
Answer:-
 Skilled and passionate about art, reading, and music.
 Is driven, thus he should do well in the QUIT programme.
 She has good balance and can improve it as part of her training routine.
 Active support
Answer:-Active Support allows people with disabilities to accomplish things for themselves rather than having
a staff member do them for them. If someone does not require assistance with feeding, for example, support
personnel would empower the person with a handicap to do so on their own using Active Support.
QUESTION 2
Explain the following types of person-centred approaches.
 PATH – Planning Alternative Tomorrows with Hope
Answer:-PATH (Planning Alternative Tomorrows with Hope) is a non-profit organisation that helps people
plan alternative tomorrows.
A visual planning tool that begins with future goals and dreams in mind. Following the definition of an
individual's vision, an 8-step process for creating an action plan or 'route' to accomplishing those goals must
be followed. Jack Pear point, Marsha Forrest, and John O'Brien created the PATH planning method.
 MAPs – Making Action Plans
Answer:-A individual strategy to accomplishing individual goals is used in the planning process. Individual
interests and requirements are taken into account when developing strategies. A five-step planning
procedure is followed.
 PFP – Personal Futures Planning
Answer:-Personal Futures Planning is a method for assisting groups in making plans for the next part of a
person's life. A person's family, relatives, and/or caregivers make up the team. Individual abilities and
interests are emphasised in the planning, which focuses on the individual's future needs.
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 Circles of Support
Answer:- A person-centered planning tool that can be used to determine who is involved in an individual's
support plan, develop specific ties, and establish relationships and balance between family, friends, carers,
and other workers in the individual's life.
QUESTION 3
Describe what the term ‘self-directed support services’ means.
Answer:-People with disabilities, their families, and caretakers who are self-directed have the right and
ability to make decisions based on the individual's needs. This strategy puts disabled individuals at the
centre of decision-making in all aspects of their lives. Individuals, their families, and carers have more
control over the planning, design, and implementation of the services and support they require through self-
directed support and services.
QUESTION 4
Describe the concept of ‘self-determination’.
Answer:-Self-determination refers to helping and encouraging a person to become aware of their own rights
and to make decisions that are tailored to their specific needs and expectations.
QUESTION 5
Part of your role and responsibilities when providing individualised support is to meet your service’s
documentation requirements.
What documentation are you required to complete as part of your work in providing client support? Provide at
least three examples and explain the purpose of each one.
Answer:-
 Progress notes: Progress notes are a way for clients to reflect on their progress toward their goals,
as outlined in their Individual Support Plans. They also serve as a communication tool for workers
and families, serving as a record of activities during each shift or visit.
 Complaints reports :- If you have a concern or a complaint that you haven't been able to settle with
your service provider, you can contact the Aged Care Quality and Safety
 Assessment: The Aged Care Assessment Team is a group of medical specialists who evaluate
older people on a variety of health issues. They assess a patient's medical, physical, psychological,
social, and cultural needs and then offer a Home Care Package based on that knowledge.
QUESTION 6
Under what circumstances might you need to complete a client risk assessment? Provide three examples.
Answer:-
 Change in weight
 Poor skin
 Infections
 Symptoms of self-neglect
 Behaviours of concern
 Impaired judgment or problem-solving abilities
 Impaired cognitive functioning
 Environmental hazards.
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QUESTION 7
a) Provide a definition of each of the following and an example of each in practice.

 Privacy
Answer:-The difference between disclosure, confidentiality and privacy should be defined as follows:
Privacy: The right of aged care patients to have privacy to a personal extent, given living situations and
extent of care requirements.
 Confidentiality
Answer:-Confidentiality relates to the idea of keeping information, knowledge, or items private; in the context
of aged care, it includes preventing unauthorised access to patient data. Confidentiality obviously plays an
important role in maintaining privacy.
 Duty of care
Answer:-Duty of care, in its most basic and legal sense, refers to the obligation not to cause harm or injury to
another person that may be reasonably anticipated.
 Dignity of risk
Answer:-Self-determination and the right to take reasonable risks are necessary for dignity and self-esteem,
according to the concept of dignity of risk, and should not be hampered by cautious caregivers concerned
about their duty of care.
 Discrimination
Answer:-Age discrimination is when a person is treated less favourably than another person in a similar
situation, because of their age. The Age Discrimination Act makes it against the law to treat people unfairly
because of their age.
 Mandatory reporting/compulsory reporting
Answer:-This means that you or someone else in your workplace is responsible for filing mandatory reports
with the government and the local police. The Aged Care Quality and Safety Commission has advice on
what to report and how to do so.
 Responsibilities and limitations relating to work role boundaries
Answer:-Professional boundaries define the space between a worker's professional strength and the
vulnerability of their customer. Care professionals may face the following issues if these limits are not
respected: Over-involvement or attachment to a client. Behaving in a way that is above and beyond when it
comes to a client.
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b) Now read each scenario and match it with the correct ethical issue or breach in the table below.
Scenario A
Nancy converted to Islam in her late 30s and is now a practicing Muslim. Nancy became confined to a
wheelchair after a car accident in her late 20s.
Belinda, her support worker, often makes strong political and racial comments about Muslims living in
Australia to both clients and colleagues. She is unaware that Nancy is a Muslim.
Scenario B
You overhear Beth, one of your colleagues, talking on the phone to her friend during her lunch break. Beth is
laughing to her friend over the phone about the mental health issues of one of her aged care clients and
disclosing personal details. Beth is outside in the garden area – you are pretty sure that at least one client
has overheard her conversation as well.
Scenario C
Jason, one of the support workers, tells you during his handover that he noticed a few bruises on Carly whilst
bathing her before bedtime. Carly is one of his youngest clients, who is only 13 years old.
Scenario D
Steven, one of the support workers, has been known as popular with the female clients. He likes to joke
around with them and make them laugh. On occasion he brings in surprise treats or gifts for them.
Lucy, one of his regular clients, tends to receive more gifts from him than the others. This includes flowers,
clothes and chocolates. Steven has also been observed to spend time with her beyond the hours of his shift.
Scenario E
Clients in wheelchairs who visit your recreational facility once a week have not been properly informed about
the rotting ramp board at the front entrance. There is a side entrance clients can access safely, however they
are not advised to use it as the front board seems to be holding up for the time being.
Scenario F
Georgie has a mental illness and wants to go outside and put the fallen twigs that have accumulated in the
garden into a big pile. Felipe, his support worker tells him strictly that he’s not allowed to go outside for fear
of him poking himself in the eye or falling over. Georgie has fallen over in the garden once before. Felipe
locks the door and Georgie begins to cry.
Scenario G
Maria has a mild intellectual disability. She has capacity to make her own decisions, and has not identified
anyone who can make decisions on her behalf. Amy, her sister, approaches a new employee at your service
and asks them for health information about Maria, particularly related to some new medication she has heard
Maria is taking. Maria says she wants to research the medication and make sure that it is the right choice for
Amy. The carer looks up Maria’s record and provides Amy with the medication details.
Ethical issue/breach Which scenario covers this?
Privacy/confidentiality B
Discrimination A
Work role/boundaries D
Duty of care E
Mandatory reporting C
Dignity of risk F
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QUESTION 8
Explain the key objectives of the United Nations Convention on the Rights of Persons with
Disabilities(UNCRPD)..
Answer:- The United Nations Convention on the Rights of Persons with Disabilities (UNCRPD) is the United
Nations Convention on the Rights of Persons with Disabilities. The Convention's goal is to promote, defend,
and ensure that people with disabilities have full and equal access to all human rights. The Convention
emphasises disability as a human rights problem, acknowledging that cultural barriers and biases can be
disabling in and of themselves.
QUESTION 9
Provide three examples of circumstances that require you to make an adjustment or variation of a client’s
individual plan.
Answer:-
 The client losing interest in activities
 Changing health needs
 Sustained injury or impairment
 Signs or abusive behaviour or aggression towards others
 Difficulty in communicating
 If the client is unwilling to complete daily activities
 If there is an observed loss of weight
 If the client is struggling to get to work, or struggling to keep appointments
 Changes in speech or hearing.
QUESTION 10
Provide five examples of client rights that you must uphold as part of your job role.
Answer:-
 Privacy rights
 Confidentiality
 Being treated with dignity
 Having freedom of association
 Being able to make informed choices
 Being able to freely express ideas and opinions
 Having access to services based on agreed standards of care
 Being able to lodge a complaint.
QUESTION 11
Provide two examples of when members of the support team might be required to provide feedback on
individual plans.
Answer:-
 Changes/modifications of strategies
 If there are new goals identified
 Increasing effort or resources to support successful strategies
 Reporting on successful outcomes
 Reporting on unsuccessful outcomes or client progress
 Changes to health outcomes.
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QUESTION 12
List three situations where a care worker may experience a risk to their health or safety.
Answer:-
 If you go to client’s home, you find he got a dog, you are afraid of it
 Slippy and wet floor, u may hurt
 Bad method, because someone’s death.
Question 13
a) Identify three examples of risks that can occur in a care environment.
Answer:-
 Health risk
 Wet floor
 Manual handling risks
b) Explain what steps a worker should take when they are confronted with such risks to one’s safety.
Answer:-
Reporting to supervisor, Documenting in client’s file
 Completing risk assessment documentation/incident reports or any other documentation relevant to
the situation
 Following risk management/assessment procedures – identify the risk, assess the likelihood of the
risk, put in place procedures to address the risk (can it be removed, reduced, etc).
 Where risks are those involving alleged or suspected abuse, they should be reported to authorities
immediately as per mandatory reporting requirements.
QUESTION 14
For each area below, identify three examples of how carers can support ongoing skills maintenance and
development of new skills in each area
Life skills
Answer:
 Life skills
 Activities of daily living including:
o meals preparation
o basic hygiene
o shopping
o dressing and bathing requirements
o financial management
o using public transport
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Social skills
Answer:-
 Social skills
 Interacting with others and listening to them
 expressing gratitude, empathy, and affection for others
 Being a good friend
 Keeping in touch, communicating, and maintaining relationships
 Organizing social events, trips, and get-togethers.
Vocational skills
Answer:-
 vocational skills
 To perform jobs and activities, you must follow directions.
 Collaborating with co workers in the workplace
 Problem-solving that works
 Self-discipline in time management, priorities, and scheduling
 Learning new concepts and skills.
Personal support skills
Answer:-
 Team work.
 Leadership.
 Time management.
 Competition and sportsmanship.
 Handling pressure.
 Management and responsibility.
 Commitment
QUESTION 15
a) Read the scenario below and identify a minimum of five factors that would affect the support received by
this client.
Antonio is a 45-year-old male client who sustained an acquired brain injury after a motorcycling
accident. He is an Italian expatriate who moved to Australia with his family 5 years ago. He
speaks little English and prefers to use Italian where possible, depending on his children to
assist him with translation. He is unable to work as a result of his injury and has become isolated
since the accident, rarely leaving his home and relying predominantly on his wife and children
for support.
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Answer:-
Helen is hurt by an accident; she can’t walk well.
Impact of accident on Helen’s physical functioning
Current medications due to nature of injury
Helen’s age and the impact of the ageing process ie. physiological changes
Current family structure and relationship status
Impact of injury on learning and memory
Financial factors (such as those related to loss of employment)
Impact on independence, changes to lifestyle etc.
b) Explain how social devaluation can impact clients who require support.
Answer:- Feeling not happy, don’t want to accept others’ help, feeling no one like himself
c) Explain how cultural differences can affect clients who require support.
Answer:-Cultural diversity can be present in ethnicity, race, language, cultural norms, religion, beliefs,
personal experience, gender, age, disability, sexuality or special needs. Can’t good communication, may
need someone for translating, may require same sex carer, may have special food.
QUESTION 16
There are many people you would be expected to work alongside and liaise with in your profession as an
individual support worker. In order to provide the best possible care for your clients, it is important to
understand the roles and responsibilities of different parties.
a) For each of the following roles, provide a description of what their expected responsibilities in the workplace
would be.
Role Responsibilities
Carers and families Caregivers and families keep in continual contact about the progress of a
participant's health state as outlined in the development plan for the case.
Person being supported A person who receives support is those individuals who are predisposed to
receiving activities.
Health professionals Health professionals should monitor and care for the client's progress using the
resources at their disposal.
Individual workers Individual workers, in my opinion, are those self-employed individuals who carry
out job in a highly personal manner in accordance with their academic degree.
Supervisors Supervisors are in charge of organising and correcting the design of the
planned structures.
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b) For each role pairing below, describe the type of interaction that would occur as well as the communication
methods or channels.
Role pairing Reasons for interaction Communication methods/channels
Supervisor/Individual o To monitor and review quality of  Face-to-face (formally) i.e.

workers care and assistance provided to Meetings, performance
the person being supported reviews or observations
o To manage and respond to any  Face-to-face (informally) i.e.
issues, concerns or complaints Unscheduled catch ups
raised by workers  Email
o To provide guidance, training,  Written communication i.e.
best practice and model Reports/notices/policies.
workplace behaviours
o To set individual worker
objectives and standards
o To review individual worker
performance
o To keep individual workers
informed of workplace, staff,
policy changes and updates
Health o To inform and discuss health  Face-to-face (formally) i.e.

professionals/Carers and changes, concerns or issues Scheduled appointments or
families with families/carers meetings
o To facilitate access for carers  Verbally ie. Over the phone
and families to allied health  Email
services
 Websites or social media ie.
o To provide guidance, knowledge The clinic or health
and assistance to carers and professional’s page online,
families to locate suitable through contact webforms on
community health services websites
o To keep carers and families  Medical reports
informed and up to date with
best practice models in  Written letters i.e. Referrals,
notices, prescriptions etc.
Person being o To keep informed of health  Verbal communication

supported/Health updates, progress or changes  Face-to-face i.e. Scheduled
professionals o To review medication needs appointments
o To receive health advice and  Written i.e. Medical
support reports/test results
o To discuss health issues or  Visuals i.e. Diagrams/charts
concerns or photos of health
o To facilitate access to tests/functional or cognitive
community health services and performance
other providers
o To perform health and medical
tests or diagnoses
o To refer and recommend
medical support aids or
equipment.
Individual workers/Carers o To provide updates on the  Verbal ie. Phone calls

and families status and progress of the  Face-to-face scheduled
person being supported ie. meetings, catch ups
Functional/mobility progress,
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Role pairing Reasons for interaction Communication methods/channels
cognitive changes (informally)

o To raise any concerns or  Written correspondence i.e.
challenges identified Reports, progress notes,
o To provide schedule changes or Notices, letters, health
updates service information
o To discuss observations i.e.  Images i.e. Photos of the

Behaviours of concerns. person being supported
during an activity or physical
health assessment
Supervisor/Carers and o To discuss care needs of the  Verbal i.e. Phone calls
families person being supported
o To review and discuss any  Face-to-face i.e. Meetings to
concerns or issues raised by the review person being
carer of family supported or catch ups
o To resolve and manage any (daily/informally)
informed complaints  Email correspondence
 Written correspondence i.e.
Letters, notices, policies
Person being supported/ o Provide personal care  Verbal i.e. Phone calls
Individual workers o Provide assistance with daily  Face-to-face i.e. Meetings to
activities and domestic needs review person being
o Provide transportation to supported or catch ups
appointments and community (daily/informally)
access  Email correspondence
o Provide empowerment through  Written correspondence i.e.
a person-centred approach Letters, notices, policies
o Provide support with
participating in recreational
activities
QUESTION 17
Provide a brief description for each model of care in the table below.
Model of care Description
Person-centred model This model of care refers to ensuring the individual is placed at the centre of
their own care needs. The individual is empowered and supported to make their
own decisions around the type of services and support they receive.
Service delivery Service delivery is the part of a health system where patients receive the
treatment and supplies they are entitled to. All the other parts of the health
system examined in this map support the delivery of healthcare services and, as
a result, corruption in these other areas will indirectly impact on the quality of
delivery. For example, unpublished harms data from clinical trials could lead to
healthcare providers basing the treatments they give on unsound medical
knowledge.
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Advocacy An advocate is an impartial person who can help you understand and stand up
for your rights in the aged care system. This includes making sure you have a
say in decisions that affect you, providing options to have your aged care needs
met and helping you resolve complaints and concerns.
Inter-agency approach This model refers to different service providers collaborating to work towards the
same health goals and outcomes of the individual. All providers work together to
assess, develop, implement, monitor and review individual care support
services.
Charity model A model that was based on the belief that there is a moral obligation to help
those in need.
Medical model Simply stated, the medical model treats mental disorders as physical diseases
whereby medication is often used in treatment. When it comes to mental illness,
the medical model, which is more widely used by psychiatrists than
psychologists, treats these disorders in the same way as a broken leg. The term
medical model has been used in both complimentary and derogatory ways, but
it is generally the way doctors think.
Rights model The human rights model, as the name suggests, is based on basic human rights
principles. It recognizes that: Disability is a natural part of human diversity that
must be respected and supported in all its forms People with disability have the
same rights as everyone else in society Impairment must not be used as an
excuse to deny or restrict people’s rights
QUESTION 18
There are some situations that you may encounter where it is appropriate to confirm information or details in a
client’s individualised plan with their family and/or carers.
Provide three situations under which you may need to communicate with the client’s family and/or carers.
Answer:-
1. The client is a teenage .
2. The client can’t make decision for themselves
3. The client has provided consent for someone to support his care.
QUESTION 19
One of your responsibilities as a care worker is to observe your clients for changes and report them to your
supervisor. List three observations you might make that you would need to report to your supervisor.
Answer:-
 Suddenly feels uncomfortable
 Suddenly change method
 Any accidents
QUESTION 20
It is part of your role and responsibility as a care worker to complete workplace documentation, including
progress notes and observations of your clients. Services will have specific requirements around how you are
to record your information.
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Indicate at least six guidelines that must be followed when documenting observations and client information.
Answer:-
 Report as soon as possible
 Write down the time and date
 All the details of the observation
 Ensure you have signed
 Report what you and the client said
 Ensure legible hanwriting
QUESTION 21
As part of a service’s privacy procedures, client documentation and other information must be stored in a way
that will keep client’s information private.
Explain three ways in which a worker must ensure that information is stored as per procedure.
Answer:-
 Set password on computer
 Lock the office door
 Not leaving clients documents on table
QUESTION 22
As you are working closely with clients, you will get to know them well and will often be able to identify when
something may be wrong or of concern. The signs you are seeing could be that the client has unmet needs.
List four indicators of unmet needs you may encounter in your work as a care worker.
Answer:-
 Suddenly not happy, cry or angry
 Sleeping many times
 Weight lose a lot
 Changes in health condition
What do I need to hand in for this task? Have I completed this?
Your answers to each question 
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Unit:
 CHCCCS015 Provide individualised support
Student Sufficient/
Case study
STUDENT DECLARATION
Student signature:___________________________________________________________________________
Student name: ______________________________________________________________________________
Date:_____________________________________________________________________________________
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ASSESSOR FEEDBACK
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSMENT TASK 2: CASE STUDY
TASK SUMMARY:
You are to read the case study and answer the questions that follow.

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your responses).

 You will do this task in your own time.

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need
to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
INSTRUCTIONS:
Read the case study below and answer the questions.
CASE STUDY: TULLY
Tully is a 75-year-old female who has an intellectual disability. She enjoys art, reading and music.
She is not overly social and tends to spend time alone privately completing recreational activities. She has
been a smoker for 40 years and usually smokes up to 8–10 cigarettes a day. She is able to go for walks for
short periods at a time only.
Tully is sensitive to loud noises in the environment, which causes her to become quite anxious and stressed.
Being anxious or stressed causes Tully to smoke more frequently through the day.
Tully’s father passed away from lung cancer due to smoking when she was younger, so one of her goals is
to cut back on smoking. She is hoping to smoke only 2 cigarettes per day.
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1. Imagine you were Tully’s support worker. Explain how you would do the following:
 Interpret and clarify your role in putting in place an individualised plan for Tully, and why.
 Who you would work with in putting together the individualised plan and why.
 Who you would discuss issues with if you encountered situations that were beyond your skills,
knowledge or area/s of responsibility, and what the role of that person would be?
 Ensure that Tully understands her rights as a client and what she can do if she feels her rights are
being infringed upon.
Answer:-
 I'll be the patient's health educator and caregiver, so I'll be able to demonstrate nursing interventions
that will help the patient quit smoking to the best of my ability while also providing opportunistic, brief
health-promoting conversations and using the therapeutic relationship to tailor the advice to the
patient.
 I'll cooperate with a psychiatrist in the psychiatry department because the patient's case entailed the
majority of her smoking behaviour, therefore I'll need the psychiatrist's help to execute the plan
totally and effectively.
 Still, the psychiatrist and other health-care professionals who specialise in this will serve as my
mentors and counsellors, assisting me in modifying my plans to meet the needs of the patient.
 She has the right to speak up about anything that makes her uncomfortable, regardless of the type
of treatment or rehabilitation she is receiving. She also has the legal right to refuse and cease any
treatment she is receiving.
2. Explain how you would work with Tully to determine strategies to help her achieve her goal. In your answer,
identify at least three strength-based activities that would assist in promoting her independence, and how
you would ensure Tully is able to make her own informed decisions.
Answer:-I will use in-depth yet appropriate counselling, social interventions, and both behavioural and
medication techniques.
With these activities, the patient will undoubtedly be able to practise making her own decisions and be
confident in them, as all interventions require the patient's cooperation and engagement, so she will
undoubtedly practise making her own decisions and expressing them.
3. Identify at least two other health professionals who may be involved in supporting Tully to achieve her goal.
Answer:-
 General practitioners (GPs)
 Interventions in hospitals
 Pharmacists
 Specialists
 Smoking cessation interventions are taught to health workers
4. It’s two weeks later and Tully tells you that she wants to go for a longer walk today, down a particular tree-
lined street that she finds relaxing. Her confidence has been building as she has noticed progress in her
general health and wellbeing.
You know that the end of the street has some roadworks being done on it and there are a few noisy trucks
and machinery. You tell Tully no, it’s not a good idea and explain why. She becomes frustrated and upset –
she was so looking forward to the walk and thinks she can deal with the noise if she knows it’s coming and
she can approach it slowly.
Have you done the right thing for Tully? Explain your answer. What other options could you have
suggested?
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Answer:-I'll explain that it's for the best because she's made so much progress, and I'll encourage her to do
even more by avoiding areas that would return her to her old state. I'll propose going to places that are clean
yet still allow her to have a nice and serene walk.
5. It’s many months later and Tully has successfully quit smoking. She managed to get down to two cigarettes
a day, and then decided to quit completely. She is ecstatic at exceeding her original goal! Explain how you
would support Tully to maintain the strategies and skills she learned to help her quit smoking, to ensure that
she does not ‘fall off the wagon’ and start smoking later down the track.
Answer:-Always use the feedback session, where the patient and I sit down and she tells me straight up how
she feels about her development. Always stay updated on her circumstances and encourage her to quit
smoking by praising her for the success she's made so far anyway.
6. You go on leave for several weeks and when you return you notice that Tully’s stress and anxiety levels
seem to have increased somewhat. She also appears to have put on some weight. There are several
unfinished craft activities put aside and she appears to have no interest in completing them.
What appears to be the problem and what might be the risks involved? What would you do in this situation?
Answer:-I'll review the patient to understand out what is really affecting her so I can alter or restart the plan
so she may continue to live a healthy and fulfilling life.
Your answers to these questions 
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Unit:
Student Sufficient/
Workplace project
Client 1
Client 2
Client 3
STUDENT DECLARATION
Date:____________________________________________________________________________________
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ASSESSOR FEEDBACK
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date:____________________________________________________________________________________
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ASSESSMENT TASK 3: WORKPLACE PROJECT
TASK SUMMARY:
Youare required to write a report on the provision of support services for three clients in
your workplace (one report for each client).

 Access to your workplace
 Access to three clients in your workplace
 Supervisor’s permission form for each client (see end of this task)
 Access to three individual support services plans
 Access to a computer (if you prefer to type out your answers).
WHEN DO I DO THIS ASSESSMENT?

 You will do this task in your workplace.

If your assessor sees that you have not completed all parts of each report correctly, or have not worked with
three clients, they will give you some feedback and you will need to resubmit.
INSTRUCTIONS:
This task requires you to choose three clients and report on how you used their individual support plans to
provide support.
Before you begin this task, you must obtain permission from your supervisor to work with each client. Where
possible, try to choose at least one client who has a guardianship or advocacy arrangement in place, or who
has a family member or carer involved in their care.
Ask your supervisor to sign the permission forms at the end of this task. You will need to submit this as part of
your assessment.
Review the report template provided – there is one for each client you will need to fill out. This will help you
figure out what you need to do and write about.
Your reports will need to be filled in over a period of time, as you will more than likely not be able to fill them out
based on one day or one shift of work. Where you are unable to answer or experience any of the items in the
template provided, talk to your supervisor about how these items are addressed by carers.
Provide as much detail as you can in your report for each area (at least one – two paragraphs).
Remember, in order to adhere to privacy and confidentiality procedures, you must make sure that you do not:
 identify your clients by name
 identify family members or friends of the client by name
 document any other identifiable information (such as names of health practitioners, locations of other
services being used, etc)
 identify colleagues by name.
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You should refer to clients as Client 1, Client 2 and Client 3 or similar. Refer to family as Family 1, Family 2 or
mother, sister, father, husband etc. Refer to locations in the generic sense, such as ‘a trip to the GP’ or ‘a
session with their counsellor’ and so on. Refer to colleagues as Colleague 1 or Staff 1 or Support Worker 1 or
similar.
When you have finished each report, give it to your supervisor to review and sign off that your statements are
accurate and true records of your work activities and performance.
Your completed report for client 1 
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Provide Individualised Support – Permission Form for Client 1
Supervisor’s approval
I, ________________________________________________________________________________,
<Supervisor’s name> approve _________________________________________________________
<student’s name> to undertake this project with ____________________________________________
<Client’s name>.
Approval is dependent on the following conditions:

 The student is to work with three clients.
 The student must be supervised at all times when working with the client.
 The client or their family may request that this project be stopped at any point. In this case, other
arrangements will be made in consultation with the student, the student’s assessor and myself.
Supervisor’s name: __________________________________________________________________
Signature:_________________________________________________________________________
Date: ________________________
I, ________________________________________________________________________________,
<Client’s name>.

Signature:_________________________________________________________________________
Date: ________________________
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I, ________________________________________________________________________________,
<Client’s name>.

Signature:_________________________________________________________________________
Date: ________________________
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Assessment Task 3:Report on Client 1
Client support needs
How did you understand your role and

responsibilities when determining support needs
for this client?
What was your role in implementing the client’s

individual plan?
What are the support needs for this individual

according to their plan?
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Explain the process you followed/took to confirm

with the client the details of their individualised
plan, and why you would need to do this.
Did you need to confirm any information in the

plan with the client’s family or carers? If yes,
explain why. If no, indicate NA.
How did you ensure that your client understood

their rights?
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How did you work with the client to support their

needs?
How did you prepare for support activities?

What documentation did you review and
information did you gather?
Explain your role and duty of care for this client.
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Describe the role and responsibilities of each

member of the support team, including your
supervisor.
Who did you seek support from when you were

implementing aspects of the support plan,
outside the scope of your job role and/or
knowledge?
What are the skills opportunities according to

the client’s plan?
574968871.DOCX
Providing support
Describe your communication with this client

and members of the support team, including
your supervisor.
What strategies did you use to develop and

maintain trust with your client?
What equipment were you required to assemble

or use? How did you know what to do and how
to do it?
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How did you include family and/or carers as part
of the support?
How did you help to achieve a safe, healthy,

clean and comfortable environment during your
work with this client?
What procedures do you follow to ensure the
above?
574968871.DOCX
Maintaining support
How did you collaborate with the client to ensure

services were meeting their needs?
Were any changes to the plan identified? If so,

describe the process undertaken, including how
the care team, the supervisor and the client
worked together.
How did you support the client’ self-

determination?
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What documentation was completed as part of
organisation policy and procedures?
Describe the process you take to ensure your

client’s information is stored according to
workplace policy and procedures. How is client
information kept secure from unwanted access?
Supervisor sign off: The student’s report is a true and accurate representation of their interactions with the client, their family and/or
carers (where applicable) and employees in the workplace.
Signed:
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for this client?

individual plan?

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their rights?
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needs?

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supervisor.

knowledge?

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Providing support

your supervisor.


to do it?
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of the support?

above?
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Maintaining support


worked together.

determination?
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Signed:
574968871.DOCX

for this client?

individual plan?

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their rights?
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needs?

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supervisor.

knowledge?

Providing support
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your supervisor.


to do it?
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of the support?

above?
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Maintaining support


worked together.

determination?
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Signed:
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Name:
Date of birth: Student ID:
Unit:
Student Sufficient/
Workplace observations:
Part A
Part B
STUDENT DECLARATION
I __________________________________________________ declare that these tasks are my own

work.
Student name: ____________________________________________________________________________
Date: ___________________________________________________________________________________
574968871.DOCX
ASSESSOR FEEDBACK
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
________________________________________________________________________________________
Assessor name: ___________________________________________________________________________
Date: ___________________________________________________________________________________
574968871.DOCX
ASSESSMENT TASK 4: WORKPLACE OBSERVATIONS
TASK SUMMARY:
You will need to complete this task in your workplace in the presence of your assessor.
There are two parts to this task:
 Part A requires you to provide support services to a client
 Part B requires you to complete and store reports and documentation as per your
workplace’s policies and procedures.

 Access to the client’s individual support plan
 Approval from your workplace supervisor to work with a client
 Access to your workplace service
 Access to the client and/or family members of the client
 Access to your workplace’s policies and procedures
 Access to workplace reports and documentation
 Access to your supervisor.

 You will do this task during your assessor’s visit to your workplace.
 Write in the date of your assessor’s workplace visit: ________________________________

If your assessor sees that you have not shown appropriate skills or knowledge during any of these tasks,
they will give you some feedback and you will need to do the specific task again.
INSTRUCTIONS:
You will need to complete this task in your workplace during your assessor’s visit. Your assessor will
observe you as you work.
You will need to choose one client to work with. You must obtain permission from your supervisor to have
this client participate in the task – see the permission form provided at the end of this task.
Look at the checklists below and talk to your supervisor about your choice of client – will you be able to
demonstrate all of these things?
Note that your assessor may observe you over more than one occasion if they are unable to see all the
requirements at the one visit.
574968871.DOCX
PART A: PROVIDING SUPPORT SERVICES
For this part of the assessment your assessor will observe you providing support services to a client by
following their individual support plan.
The types of support you provide your client will vary depending on your client’s needs. Ideally your work
will involve the use of some equipment.
If your client does not use any equipment, your assessor will ask you to demonstrate the use of some
equipment commonly used the workplace for support activities. A time will be organised for you to do this
in consultation with your supervisor so you can have access to the equipment. Further instructions will be
provided.
Following this observation,your assessor will ask you some verbal questions.
Your assessor will be looking to see that you can:

 Review your client’s individual support plan before any care activities commence.
 Use your client’s individual support plan to provide the support services.
 Effectively communicate with the client, family and/or carer to talk about the contents of their plan and any
activities or actions that support the plan.
For example, this should include being polite and courteous; speaking in a way that the client/family can
understand; listening and confirming that messages have been understood; appropriate use of body
language; and so on.
 Ensure you are organised and prepared to undertake support activities
 Follow organisation process and procedures when providing support
For example, WHS, privacy and confidentiality, client support, code of conduct and so on.
 Safely use required equipment (if there is not equipment required this may be simulated following the
observation with the client) when providing support
For example, this should include following manufacturer’s instructions, following directions, obtaining
advice and so on.
 Maintain a safe, healthy and comfortable working environment when providing support
For example, following safe work procedures; doing risk assessments and implementing risk controls;
making sure the client is comfortable and so on.
 Maintain a clean environment when providing support
For example, use of infection control procedures; leaving things clean and tidy, disinfecting surfaces where
required; wearing PPE; using correct hand-washing procedures and so on.
 Follow procedures to accurately complete workplace documentation to record information
For example, completing shift notes, progress notes, checklists, etc; may also include verbally reporting to
other staff or the supervisor.
 Work collaboratively with members of the support team
For example, discussing tasks with the team; sharing information; asking for advice; following instructions;
reporting observations.
 Respect the client and their family and/or carer during service provision and all discussions
For example, respecting differences; being polite and courteous; by being non-judgmental; treating
everyone as individuals and so on (may not be able to be seen if you do not have access to the client’s
family or their carer)
 Communicate and interact with the client in a way that shows a trusting relationship and that you respect
their privacy and dignity
 Talk to the client about how their needs are being met and whether they want to change anything
 Seek assistance as requiredfor tasks outside the scope of own role
For example, when a situation occurs that you don’t know how to handle; if a client has a need that you are
unable to address; a client asks for advice that you are not qualified to give, etc
 Correctly answer the verbal questions.
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PART B: COMPLETE DOCUMENTATION
For this part of the assessment, your assessor will observe you updating and completing reports and other
relevant documentation following the provision of support services. This part of the task will also include
you discussing your client observations with your supervisor (for example, it may be part of handover or
end-of-shift procedures).
Following this observation, your assessor will ask you some verbal questions.
Your assessor will be looking to see that you can:

 Complete and maintain documentation by followingworkplace policy, procedures and protocols
For example, writing a clear and concise report of observations; maintaining confidentiality/privacy; using
correct terminology and so on.
 Accurately reporting your client observations to your supervisor.
For example, providing a concise and accurate account of observations; answering any questions; may be
required as part of end-of-shift/handover protocols, referring to information already documented (progress
notes or checklists) etc.
 Store information by following workplace policy, procedures and protocols
For example, by filing documents in correct place; by transferring information onto a computerised record;
by maintaining confidentiality (such as locking filing cabinets; not leaving passwords lying around; not
leaving client documentation where others can view it, and so on).
 Correctly answer the verbal questions.
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Provide Individual Support (observation) – Permission Form
I, ________________________________________________________________________________,
<Client’s name>.

 The student is to be observed by their assessor while completing this task.
Signature:_________________________________________________________________________
Date: ________________________
You do not need to submit anything for this task NA
574968871.DOCX

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STUDENT ASSESSMENT BOOKLET

CHCCCS015 PROVIDE INDIVIDUALISED SUPPORT

Student first name:

Student last name:

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: Amritpal Singh

Student signature: _______________________________________________ Date: _____________________

Assessor name: ___________________________________________________________________________

Assessor signature: ______________________________________________ Date: _____________________

Name: Amritpal Singh

Date of birth: 09/11/1996 Student ID:

Student to complete Assessor to complete

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student name: Amritpal Singh

Assessor name: ___________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

 PATH – Planning Alternative Tomorrows with Hope

 MAPs – Making Action Plans

 PFP – Personal Futures Planning

a) Provide a definition of each of the following and an example of each in practice.

 Mandatory reporting/compulsory reporting

 Responsibilities and limitations relating to work role boundaries

Ethical issue/breach Which scenario covers this?

a) Identify three examples of risks that can occur in a care environment.

Personal support skills

Role pairing Reasons for interaction Communication methods/channels

Supervisor/Individual o To monitor and review quality of  Face-to-face (formally) i.e.

Health o To inform and discuss health  Face-to-face (formally) i.e.

Person being o To keep informed of health  Verbal communication

Individual workers/Carers o To provide updates on the  Verbal ie. Phone calls

cognitive changes (informally)

o To discuss observations i.e.  Images i.e. Photos of the

Model of care Description

What do I need to hand in for this task? Have I completed this?

Your answers to each question 

Name: Amritpal Singh

Date of birth: 09/11/1996 Student ID:

Student to complete Assessor to complete

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student name: ______________________________________________________________________________

Assessor name: ___________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

CASE STUDY: TULLY

What do I need to hand in for this task? Have I completed this?

Your answers to these questions 

Name: Amritpal Singh

Date of birth: 09/11/1996 Student ID:

Student to complete Assessor to complete

I __________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student name: Amritpal Singh

Student signature: ___________________________ Date: _

Assessor signature: __________________________ Date: _