Chcccs023 Student Workbook (Word) (c3) .v1.1

STUDENT ASSESSMENT
BOOKLET
CHCCCS023 SUPPORT INDEPENDENCE AND
WELLBEING
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Student last name: _______________________________________________________________________

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ASSESSMENT OVERVIEW
This Student Assessment Booklet includes all your tasks for assessment of CHCCCS023 Support
independence and wellbeing.
ABOUT YOUR ASSESSMENTS

This unit requires that you complete 4 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.
Assessment Task About this task
Assessment Task 1: Written questions You must correctly answer all questions to show that you
understand the knowledge required of this unit.
Assessment Task 2: Case studies There are three case studies in this task. You are to read and
complete the questions related to each.
Assessment Task 3: Role play You are to participate in a role play with your assessor.
Assessment Task 4: Workplace There are two parts to this observation task:
observation  Part A: Students are to be observed working with three
clients (include their family/carers) to support their
independence and wellbeing.
 Part B: Students must demonstrate their ability to report
two fictional client situations by following their
organisation’s relevant policies and procedures.
Workplace hours The student must have performed the activities outlined in
the performance criteria of this unit during a period of at least
120 hours of direct support work in at least one aged care,
home and community, disability or community service
organisation.
How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.
Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.
Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.
Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.
Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.
Assessment Requirements Due date
1. Written questions
2. Case studies
3. Role play
4. Workplace observation
5. 120 hours of direct support work in at least one aged care, home and
community, disability or community service organisation.
AGREEMENT BY THE STUDENT
Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No
Do you understand the requirements of this assessment?  Yes  No
Do you agree to the way in which you are being assessed?  Yes  No
Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?
Do you understand your rights to appeal the decisions made in an assessment?  Yes  No
Student name: ______________________________________________________________________________________
Student signature: ______________________________________________________ Date: ________________________
Assessor name: _____________________________________________________________________________________
Assessor signature: _____________________________________________________ Date: ________________________
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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1
Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.
Name:
Date of birth: Student ID:
Unit:
 CHCCCS023 Support independence and wellbeing
Student to complete Assessor to complete
Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date
Written questions
STUDENT DECLARATION
I _________________________________________________________ declare that these tasks are my own work.
None of this work has been completed by any other person.
I have not cheated or plagiarised the work or colluded with any other student/s.
I have correctly referenced all resources and reference texts throughout these assessment tasks.
I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.
Student signature: ___________________________________________________________________________________
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.
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Assessor signature: __________________________________________________________________________________
Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSMENT TASK 1: WRITTEN QUESTIONS
TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.
WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).
WHEN DO I DO THIS TASK?

 You will do this task in the classroom or as homework – your assessor will advise.
 Write in the due date as advised by your assessor:
WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.
WRITTEN ANSWER QUESTION GUIDANCE

The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These
words will guide you as to how you should answer the question. Some questions will also tell you how many
answers you need to give – for example, ‘Describe three strategies…’.
 Analyse – when a question asks you to ‘analyse’, you should do so in detail, identifying
important points and key features. Generally, you are expected to write a response of one to
two paragraphs in length.
 Compare – when a question asks you to ‘compare’, you will need to show how two or more
things are similar, ensuring you also indicate the relevance of the consequences. Generally,
you are expected to write a response of one or two paragraphs in length.
 Contrast – when a question asks you to ‘contrast’, you will need to show how two or more
things are different, ensuring you indicate the relevance or the consequences. Generally, you
are expected to write a response of one or two paragraphs in length.
 Describe – when a question asks you to ‘describe’, you will need to state the most noticeable
qualities or features. Generally, you are expected to write a response of two or three sentences
in length.
 Discuss – when a question asks you to ‘discuss’, you are required to point out important issues
or features and express some form of critical judgment. Generally, you are expected to write a
response of one or two paragraphs in length.
 Evaluate – when a question asks you to ‘evaluate’, you should do so putting forward arguments
for and against something. Generally, you are expected to write a response of one or two
paragraphs in length.
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 Examine – when a question asks you to ‘examine’, this is similar to ‘analyse’. You will need to
provide a detailed response with key points and features and provide a critical analysis.
Generally, you are expected to write a response of one or two paragraphs in length.
 Explain – when a question asks you to ‘explain’, you will need to make clear how or why
something happened or the way it is. Generally, you are expected to write a response of two or
three sentences in length.
 Identify – when a question asks you to ‘identify’, you will need to briefly describe the required
information. Generally, you are expected to write a response of two or three sentences in
length.
 List – when a question asks you to ‘list’, this means you will need to briefly state information in a
list format, often with a specific number of items indicated.
 Outline – when a question asks you to ‘outline’, this means giving only the main points.
Generally, you are expected to write a response of two or three sentences in length.
 Summarise – when a question asks you to ‘summarise’, this is similar to ‘outline’, only giving the
main points. Generally, you are expected to write a response of two or three sentences in
length.
Instructions to students:
Provide answers to each of the questions.
QUESTION 1
Complete the table below in relation to human needs.
Human need Brief definition of need How meeting this need contributes
to wellbeing
Physical The needs which helps us to sustain Wellbeing is the state of being healthy,
physically are physical needs. Our happy and comfortable in life. Physical
body is physical machine so we need needs are very important for our
physical things to survive like foods, wellbeing. When we take healthy food
air, water, and shelter. Physical needs then our body function well or our
are the basic needs for survival. body become healthy. When we are
healthy we are happy and
comfortable.
Psychological Psychological needs are the needs for When our state of mind is good then
the wellbeing of our mind. To make we can function well in our life. So
peace in mind we need psychological meeting psychological needs is very
need. This is an important need for the important for our wellbeing. Love,
well being of human health. attachment, care etc are psychological
Psychology study about the state of need which are needed for the well of
our mind. human life.
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Human need Brief definition of need How meeting this need contributes
to wellbeing
Spiritual Spiritual needs are the needs which We human are social being and we
humans have to find meaning, have our history about culture and
purpose, and value in their life. religion, so spiritual need helps us to
Spiritual needs are related to religion explore ourselves and find our role in
and culture of human life. Spiritual the society. When we are satisfied with
needs bring satisfaction and causes our life then we are happy, healthy and
the person’s spiritual growth. comfortable.
Cultural Culture can be defined as the way of Cultural need are very important for
life which include customs, leisure our wellbeing because we are social
activity, language and beliefs. We are being and we need society to live and
cultural animals because we are culture is the basic tool that gives us
bound by different culture. To make life identity to survive in society. Language
easy and happy cultural need is very is the main cultural aspect which help
important. us to share our felling and
communicate with other member of
the society.
Social We are social beings so this is very When we are loved by others then we
important need in our life. Social need are happy and healthy. Social needs
is the need to have relationships with helps us to find our role in the society
others once other needs are fulfilled. and gives us our social identity. When
The need for love and belonging social needs are not satisfied then it
consists of a sense of connection, can leads us to mental and physical
intimacy, trust, and friendship. health problems.
Sexual Sexual needs are directly related to When sexual needs are fulfilled, the
emotion of human being. Sex is the human can focus on other things in
basic need for human survival. Sexual life, which helps in their growth. Sexual
needs are emotional and motivational needs shows the state of happiness
factor for human growth and mind. To be healthy and feel
happy we need to fulfil our sexual
needs. Sex is directly related to our
physical and psychological health.
QUESTION 2
a) How can a person’s financial situation affect their wellbeing? Provide an example.
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Wellbeing is the state of being comfortable, healthy and happy. In this growing economic world, finance
affects every sector of our life. To be healthy and get proper medical care our financial situation should be
good. If we are financially strong, we can choose from different options which will suit us the most. For
example, if our financial situation is good we can purchase organic and fresh foods from the market
which makes our health better but if our financial situation is not so good then we have to purchase low
quality food which may harm our health. When a financial situation is good then we can fulfil our required
body nutrients and make our health better. The financial situation is directly proportional to our well-being.
When we feel sick or body malfunction then we can go to a better hospital for a check-up if the financial
situation is good. And if the financial situation is bad then we ignore small health problems which may
lead to a big problem in future. So financial situation directly affects well-being.
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b) How can a person’s career or occupation affect their wellbeing? Provide an example.
We, humans, are social being and to live and sustain in any society we need to have a career and
occupation which provide us with our identity and give respect to us. There are different career options
from which we can choose and build our life on that. When we enjoy our job then we can give our 100%
to fulfil the objective of a job but if we don’t enjoy it then it can bring psychological illness. If our job pays
well then we can be satisfied and be happy but if the pay is less then we struggle to sustain our life which
will directly affect our mental wellbeing and physical wellbeing too. If our occupation is stress-free then
our health will be good mentally. In today’s world occupations are divided into physical and mental work.
So if we do physical work then it can make our physic healthy but mental health could be bad. But if do a
mental job then our physical health is directly affected. So we should keep- a balance between physical
and mental health while working.
c) In what ways could the financial situation of a person with a disability impact their physical and
psychological health and wellbeing?
A person with a disability is already struggling with their physical daily work. Due to the development of
technology and infrastructure many tools have been developed to help such disabilities. Every person
needs good finance to survive so a person with a disability also needs to work to make their financial
situation better. The financial situation is directly related to the physical and psychological well-being of a
person. A person with a disability needs more pay than other normal people because they need to spend
on their disability to work like normal people. Handicapped people can work better than a normal person
if their financial situation is better. A person with a disability is already struggling in their life so they should
not worry about other things too. If the financial situation of a disabled person is worse then they cannot
maintain their health properly which will affect their physical and psychological wellbeing. When the
financial situation is bad then mental pressure will increase which could hamper psychological wellbeing
and the person could be demotivated in their life which could bring mental illness. They could not be
motivated to live their life which could result in suicide. A person with a disability need someone to take
care of them if their financial situation is bad then they could not pay them and that person will leave them
which may create more problems
d) How may a sudden change in lifestyle affect a person’s wellbeing? Provide an example.
Sudden changes in life bring a mental and physical challenge in life, if we are able to handle the situation
then persons wellbeing will not be affected. If the person could not handle the situation then the person's
wellbeing is affected which can change their life. Life is a changing procedure, change can happen at any
point in time, if our mind handles it with care then our wellbeing is not affected. For many people, sudden
change brings fear of the unknown which causes a great deal of anxiety and stress. Sudden change
brings mental disorders which may cause personality change. For example, when we are at university we
are engaged in different physical activity and our life is much enjoyable but if suddenly we get a job and
engage ourselves in work then our physical activity decrease and mental pressure increases which bring
different in our personality. We look fat due to a lack of physical activity. Sudden changes in life can bring
big change and affect the wellbeing of a person. If we see some accident while walking then it will
hamper our mental health and we fear walking that path again. Such change can impact our daily
lifestyle and affect our well-being. We could be mentally disturbed.
QUESTION 3
What is self-actualisation? Provide an example.
Self-actualization can be defined as the complete realization of ones potential and the full development of
one's abilities and appreciation for life. It is the concept regarding the process by which an individual
reaches his or her full potential. Self-actualization is the highest level of psychological development where a
person knows his/her potential. According to the American dictionary; “Self-actualization is considered as
everyone's need or drives for the fulfilment of their own potential and talent”. For example famous
personalities like Mahatma Gandhi, Nelson Mandela etc are the live example who had anticipated self-
actualization by living purposefully for the betterment of society. They both have fought for the freedom of
their nation without any self- interest. Other examples can be the growth and development of employees in
their organization. Employees having self-actualization needs are more concerned about their growth and
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development. They look for a more challenging task in their work and become more independent than
others.
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Question 4
a) In the table below, list indicators you may observe in a person who is subject to abuse. You must list at
least three indicators for each form of abuse.
Type of abuse Indicators of abuse (at least 3 for each type)
Financial 1) Unexplained withdrawals from bank account

2) Sudden transfer of assets
3) Payment difference for the same nature of work
Sexual 1) Bruise, lacerations, redness, swelling or bleeding in genital, vaginal or

anal area 2) Blood in urine or faeces
3) Sexually transmitted disease
Physical 1) Unexplained cuts, abrasions, brushing or swelling

2) Unexplained burns or scalds
3) Unexplained fractures, strains or sprains
Psychological 1) Symptoms of depression, anxiety or aggression

2) Symptoms of self-destructive behaviour like self-harming, suicide
attempts, engaging in drugs
3) Overly compliant
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b) If you suspected that a client was being abused, do you have an obligation to report it? Explain your
answer.
If there is any suspicion about abuse then at first we should conform about that abuse. I have no objection
to reporting such abuse but first I should conform about that abuse and the victim should also help me to
confirm it. If I report abuse and the victim denied it then I have to face a problem so I should first collect
evidence that supports my report and I should share that information with the victim also. I should consult
the victim and decide according to it. If the victim does not know about abuse then at first I should educate
him/her then they can report about that abuse by themselves. Awareness about abuse and types of abuse
in every organisation should be made which helps every client and employee. Abuse can bring different
psychological and social problems in individuals life so we should be very careful while handling such
cases. Any misunderstanding can bring a huge impact on any person's life. This matter could be sensitive
so we should handle it with care
QUESTION 5
In the table below, list some indicators you may observe in a person who is exhibiting emotional issues. You
must list at least three indicators for each type of issue:
Emotion Indicators of emotional issues (at least 3 for each type)
Prolonged sadness 1) Difficulty sleeping

2) Change in appetite and weight
3) Felling flat, unmotivated and lacking energy
4) Lowered self esteem
Distress 1) Having low or no energy

2) Pulling away from people and things
3) Eating or sleeping too much or too little
4) Having unexpected aches and pains
Anxiety 1) Having difficulty concentrating and mind goes blank

2) Being irritable and having muscle tension
3) Having sleep problems and difficulty controlling felling of worry
4) Being easily fatigued
Lack of engagement 1) Decrease productivity

2) Attendance problem and social withdrawal
3) Negativity and lack of initiative to improve
Heightened level of 1) Heart rate increases and eye may blink

emotional expression 2) Tears can come from eyes
3) May freeze and think
4) May suffocate
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QUESTION 6
a) List three health risks involved in poor dental hygiene.
1. Heart Disease/ stock risk: People with poor dental hygiene are two times more likely to develop heart
disease and arterial narrowing as a result of bacteria and plaque entering the blood stream through the
gums.
2. Respiratory Problems: Bacteria from poor dental health can travel through the bloodstreams to the lungs
where it can aggravate respiratory system, especially in patients who already have respiratory problems.
3. Diabetes: Many people with diabetes also have poor dental hygiene. This could lead to tooth loss
because people with diabetes are more susceptible to contracting infections.
b) List five ways that exercise improves health.
1. Help to control your weight: Exercise plays an important role in maintaining the weight and preventing
obesity. To maintain weight the calories we take must be equal the energy we burn.
2. Reduce the risk of Heart diseases: Exercise strengthens the heart muscle and improve the blood
circulation. The increased blood flow will raise the oxygen level in our body which reduce the risk of heart
diseases.
3. . Improve Mental health: While doing exercise body releases chemicals that can improve our mood and
make us feel relaxed which can help to reduce stress and risk of depression
4. Improve sleep: Exercise help us to fall asleep faster and stay asleep longer
5. Maintain sugar and insulin level: Exercise lower our sugar level and help insulin work better. This cut
down the risk of metabolic syndrome.
c) List three reasons why support with personal hygiene is important.
1. Good Hygiene saves lives: Personal hygiene are responsible for a huge amount of preventable deaths. It
id believed that adequate hygiene could saves millions of lives around world. Good hygiene can reduce the
risk of contamination of different diseases.
2. Personal hygiene makes us more attractive: When hygiene is good then we are better looking and
healthy which attract other people towards us. We also feel good when we meet person with good health
and hygiene.
3. Personal hygiene can increase the productivity: If our hygiene is good then we will be less sick which
reduce our sick leave at work which will increase our productivity in the work. When our health is good we
work with full concentration which will increase the productivity.
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d) List four common diet-related health problems experienced by older people.
1. High blood pressure: Blood pressure is directly related to our diet. If we eat healthy then blood pressure
can be in balance but if the diet is not balanced then blood pressure will increase which may lead to
chronic heart diseases.
2. Diabetes: it is another diet related health problem if the diet is not balanced than diabetes is common in
today’s life style. The diet should be balanced and support our nutrient needs for the body.
3. Tooth decay: This is common duet related health problem in older people. Due to fast food and other
product our tooth are facing a lot of problems and we also don’t have good dental hygiene which lead to
tooth decay.
4. Overweight: Due to consumption of fast food and other product more people are being over weight and
facing lot of problem in their older life. Overweight makes people lazy and unattractive. It leads to many
health related problems.
e) List four things that can improve mental health outcomes.
1. Talk about the feelings: when we feel sad or feel unhappy, if we talk or share our problems with other
than we can make good mental health. Talking about the feeling can help us to stay in good mental health
and deal with times when we feel troubled.
2. Keep active: Doing exercise regularly can boost our self-esteem and help to sleep better and concentrate
well. Exercise keeps our brain and other vital organs healthy which helps to maintain or improve mental
health.
3. Eat well: Brain needs different types of nutrients to function well so good food can help to improve mental
health. The diet that is good for physical health is also good for mental health.
4. Drink sensibly: Alcohol are the drink which stimulate our brain’s function we should drink sensibly so that
our mind function well. If possible drinking should be stopped, if not possible than we should drink sensibly.
QUESTION 7
a) In one paragraph, describe a common myth that surrounds sexuality in older people, and why this myth is
not true.
There are many myths that surround sexuality in older people which are not so true. There is a myth that
only the young are sexually attractive which is not so true because older can be quite sexy. The features
that are attractive in young can be attractive at old age too. So the myth is not so true. Another myth is that
sexuality in later life is undignified. The fact is that it is healthy for older people to express their sexuality.
There are many social restrictions for older people regarding sex so they can’t express themselves sexually
in their late life, but in the changing society, we can see many examples that older people are expressing
themselves and getting married which has been a success in their life. Another myth is that men and
women lose their ability to perform sexually after a certain age. We can still have a satisfying sex life at any
age. There are many examples in the world where old aged people have been satisfying their partners. Sex
is the basic need of life like food and water so at any age we can perform good sex and satisfy each other
at any age. Age is just a number and we can achieve anything in life at any age we should have that
courage and positive mindset
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b) In one paragraph, describe a common myth that surrounds sexuality in people with disabilities, and why
this myth is not true.
There are many myths that surround sexuality in people with disabilities. People with disabilities also need
sex in their life because sex is the basic need of life like food and water. Disabilities should not be the
reason to discriminate against any person because people with disabilities have achieved much success
that normal people feel hard to do. There is a myth that people with disabilities are not attractive. Sex is not
only for attraction, it is the basic need for life so people with disabilities are also beautiful and can attract
others sexually. Many people with disabilities are satisfied with their sex life so this myth is untrue. Another
myth is that people with disabilities don’t need sex education. Sex education is a very important topic in
today's world and every people need it. People with disabilities are also sexual beings and need sex
education. Sex education can empower people with disabilities with knowledge and information to have
safe and pleasurable sex. Another myth is that people living with a disability can’t have real sex. There are
many different ways that people can have sex that is not shown to us. Sex is for everyone and everyone
should enjoy it. If we cant have one short of sexual activity because of disability then another form of sexual
activity can suit us.
c) Describe at least three issues a client who is intersex or transgender may experience during their
everyday living.
1. Depression and anxiety : Transgender are also the people who are unique sexually so we should not
discriminate them because of such uniqueness. When we don’t treat them well or discriminate them then
can’t share their problems which lead them to depression and anxiety.
2. Self-harming: Transgender are treated differently in the society than others. They are treated in negative
way that demotivate them and they try to self harm themselves. We should accepted their uniqueness and
treat them like normal.
3. Substance abuse: Many people think that transgender do drugs and are involved in such activities. But
iot is not true, transgender are normal and we should accept them with their uniqueness. They are
mistreated sexually and substance abuse is faced by them.
QUESTION 8
Jake is one of your clients and he is worried about ‘coming out’. His family is very religious and he doesn’t
feel they will understand or accept him if he tells them the truth. Jake is in a serious relationship and his
partner is putting pressure on him to announce the relationship to both families.
a) Identify the issues Jake is experiencing because of his sexuality.
The issues that Jack is experiencing are as follows:
1) Could not express himself: Because of his religious background, his parents could be rigid on topics like
sexuality. So he can't share his desire with his family which harm him in another sector also. Due to the
pressure of his partner, he is unable to express himself to his partner also which may lead to serious
problems.
2) Depression: Jack could go to depression because he was unable to express himself in front of others
which is creating mental pressure which leads to depression. Jack should try to distract himself from that
kind of pressure and try to convince others.
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3) Self-harm: Due to a serious relationship Jack could harm himself if he could not get married to his
partner. Due to pressure from his partner and family, he may self harm to overcome such pressure.
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b) Explain how you, as Jake’s care worker, would support him while he is experiencing these issues.
As being the care worker of Jack at first I should convince him to get out of that pressure and thin that as a
light matter. He should be open with his partner first and tell all his problems. As a care worker first I should
try to distract him from negative thoughts and engage him in some physical activity. I should suggest him
better way to convince his parents. I should be a good listener to him to whom he can share all his
problems and feel better. I should try to make him feel better and show him that he can overcome this
problem. I should motivate him and give a suggestion of what he can do next. He should try to convince his
parents and be open to them. If he is in real problems like depression then I Should suggest him a
psychiatrist.
c) List a support network that Jake could contact.
List of a support network that Jack could contact are:

1) first is his family members
2) friends
3) colleagues and neighbours
4) social media
5) local community etc.
QUESTION 9
Lois has had a stroke, which has left her paralysed down her right side. Her needs are being assessed.
Through the assessment process, it has been noted that Lois has the following needs:
 Lois is very keen to remain living in her home. Her son comes in to visit twice a week and there are
neighbours who can assist with shopping etc.
 She needs assistance to shower and dress.
 Lois is right handed so paralysis on right hand side is restricting her ability to do many activities of daily
living.
 Lois finds it difficult to walk with the crutches she was given when coming out of hospital. She is able to
walk but does not think the crutches give her enough stability.
 Lois is worried about her security. She wonders about getting a personal alarm.
 She enjoys knitting but finds this impossible while her right hand is paralysed. She feels she needs
something to do – perhaps learn a new language.
 Lois loves her garden. It is breaking her heart to see all the weeds growing.
a) List at least eight resources that would assist Lois to remain as independent as possible.
1. should try to work with left hand and use it very often which can help her
2. . should talk to her son to come and stay with her until she get better or work by herself
3. she should engage herself in online work which can be easy
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4. she should visit some place to refresh herself by using different tools
5. she could learn new language and become translator
6. she could use modern technology and tools to do different work like knitting
7. she could hire caretaker for sometime to help her
8. she should share her problems with her supporting group and find solution for that.
b) What strategies could be put in place to increase Lois’s strength that she has lost due to the stroke? List
three strategies and explain how these would benefit Lois and how the carer could support Lois in each
process.
Strategies for Lois Benefits Carer support
Using her left part more By using her left part frequently she To make her work with left part care
can do normal work without any support can make her use left hand
support which will make her and help her to become
independent and she doesn’t need to independent.
depend on other for small work.
Make her use computer and go online When she learn the computer and Care support can teach her how to
goes online then she can explore work on computer and go online
online world and get connected with which will make her feel good and
other which will distract her from her she can feel special. By this care
paralysis problems and get engaged support can focus on others.
in some creative work.
Activate her support group This is the important time of her life Care support should educate her
where she need support from her support group and tell them how
close one so her support group they can support her to live her life.
should cheer her and keep her Her support group should not let her
motivated to live life. They should so feel low.
support and make her feel special.
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c) Lois has indicated that she is worried about her personal safety. Identify three strategies that could be put
in place to increase Lois’s sense of security through use of safe and predictable routines.
1. Lois can talk to her support group in which sector or matter she feel threat and we can work according to
that. She needs support from other people and make her feel good. She should be communicated to other
frequently and her sense of fare should be decreased.
2. New security tools should be installed which can make her feel safe and she should know how it work
and how to use it. People to whom she trust and believe should surround her. Her son should support her
in such kind of situation.
3. Provide her with emergency contact that can help when she get some threats. Contact that can be used
at emergency can support her and emergency bell could also be installed which will warn other if she is in
problem.
QUESTION 10
Various changes occur in human development across the lifespan. Identify two changes for each category.
Lifespan stage Physical Emotional
Infancy Development of 1) Express anger and other emotions

head
2) Arms are flexed smile
Early/Middle Gain Height Control Emotions

childhood Gain weight Coimmunicate emotions
Adolescence Hair Grow Show emotions

Start hormone changes Over sensitive
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Lifespan stage Physical Emotional
Adulthood/ Vision decline Feeling of guilt

Late adulthood Weak muscle strength depression
Old age Thin skin Feel useless and helpless

Unable to walk properly Feeling of hopelessness
QUESTION 11
a) The following is a list of different service delivery models. In one to two sentences, explain each of the
models.
Service delivery model Explanation of model
Residential care The general care and support provided in elderly care home. It refers to
personal care.
Integrated care The care that is planned with people who work together to understand the
service and their carers.
Outreach services The type of health service that mobilize health workers to provide service to
the population.
Acute care The care in which patient is treated for a brief but severe level of illness.
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Service delivery model Explanation of model
Least restrictive principle It is the principle that ensure people about their autonomy.
Person-centred planning It is an ongoing problem solving process that is used to help people with
disabilities.
Strength-based approach This approach help to see people themselves at their best in order to see
their own value.
b) List three different models of funding for community services organisations.
1. Government providing grants and subsidies
2. funding or grants from business
3. funding and grant from philanthropic organization
Choose a relevant organisation in your industry and explain how funding or payment options work.
You may like to choose the organisation you work for, or are doing your work placement at, or
you can research an organisation using the Internet.
Most matured care homes in Australia get subsidizing from the Australian government. The matured care
frame work in Australia points to form beyond any doubt that all more seasoned individuals can get back
and quality care when they require it. There are many care centres where you can pay yourself for the care
they provide . In some organisation people collect fund or get fund from charity to run the care homes. The
fund raised are used in different topic like medicine, cleanness, salary for the employee, food etc.
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QUESTION 12
For each of the following groups of people, identify a beneficial community network.
 Clients with alcohol addictions
 Ayurvedic treatment group

 Peer to peer support group
 Arthritis sufferers
 cowra support group

 Kincumber support group
 Italian men
 Italo- Australian welfare and cultural centre
 Sudanese women
 Sudanese women’s support group

 CALD Groups
 A person with Cerebral Palsy
 Cerebral palsy organisation

 Cerebral palsy support network
 Aboriginal and Torres Strait Islander people with a disability
 First people disability network australia
QUESTION 13
Research the Internet and list the standards for the following areas of community services:
Area of community Name of standards Web address

services
Palliative care National Palliative Care standards https://palliativecare.org.au/publicati

on/standards/
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Area of community Name of standards Web address
services
Disability Services National standards for disability https://www.dss.gov.au/our-

services responsibilities/disability-and-
carers/standards-and-quality-
assurance/national-standards-for-
disability-services
Residential Aged Care Quality standards https://www.agedcarequality.gov.au/

providers/standards
Mental Health National standards in mental health https://www.safetyandquality.gov.au/

Services services our-work/mental-health/national-
standards-in-mental-health
Services against National standards for sexual violence https://plan4womenssafety.dss.gov.a

sexual violence responses u/initiative/national-standards-for-
sexual-violence-responses/
QUESTION 14
a) Identify two reasons why clients in community care may feel disempowered.
1. The environment in the community care may make clients disempowered because all the people around
are the people who needs care and can’t do any work by themselves. This kind of environment does not
motivate client.
2. Client may not get all the proper care what they expect from care home because in care home there are
limited worker who need to take care of many clients. All may not get all the care which may disempowered
them.
b) Identify two strategies that can enable clients to be empowered in relation to their care.
1. Use a planner and set realistic goals: To empower clients we can use planner and set realistic goals
which can be easy to achieve. When we make planer than we can focus on every client equally and give
proper attention to each of them
2. Link new habits to old ones: Encourage every client to link a new habit and make them work which may
motivate them. Task should be divided according to the skill which may help to adopt new habits.
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QUESTION 15
Ayesha is a client who wears a head covering due to her religious beliefs, and she is not originally from
Australia. She has joined a community arts and craft class on Wednesday afternoons. Mary, who takes the
class, treats Ayesha differently to the other women attending the class, speaking to her rudely and not
paying her much attention. She has been overhead talking to one of the other ladies in the class how head
coverings do not align with Australian values and Ayesha needs to start acting like an Australian now she is
in Australia.
a) Explain what is wrong with Mary’s behaviour.

Mary is not accepting the change that she saw in her community. She is being rude to the new culture and
not accepting it because she has not seen such a kind of culture in her community. Mary is not accepting
the change that she is seeing in her environment. Mary wants Ayesha to get rid of her previous culture and
adopt their culture. Mary is having a negative thoughts about Ayesha and treating her bad. Ayesha is good
at her work but Mary is not seeing that because of negative mindset
b) Explain the community centre’s responsibility when they find out about Mary’s behaviour. Identify the
legislation that is being breached in this instance. (Refer to your own state or territory’s legislation.)
Community centres can warn Mary about her behaviour and show her what consequences she can face if
she does such kind of action again. In such kind of behaviour, there is a violation of human rights so she
could face the legislation about human rights. She could be fined with penalties and other punishments.
QUESTION 16
Rachel used to work with Aleia, a young woman with a disability who struggled with alcohol addiction. She
has not worked with Aleia for more than a year, as her case was transferred to another worker when she
moved to another area. One of Rachel’s colleagues tells her that she saw Aleia at the local shops with her
mother recently and Aleia was heavily pregnant.
Rachel looks for Aleia on Facebook and sees that her profile picture is of her newborn baby. But her page is
locked down with all privacy settings and there is nothing else to discover. She also looks up the boyfriend
and some other friends and family members whose names she can remember.
Rachel is worried that Aleia could have started drinking again during her pregnancy. She looks through the
computer system and finds Aleia’s phone number and address. She wants to make sure both Aleia and the
baby are okay, so after work she drives to Aleia’s home.
a) Do you think Rachel has overstepped her work role boundaries? Explain your answer, including Rachel’s
responsibilities as a worker and Aleia’s rights as a client.
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From a friend point of view, Rachel is worried about her friend's old habits and it is good to be concerned
about her friend. If they are only work friends and not so close then she has overstepped her work role
boundaries. If she is so concerned then she could have talked to her on her phone and suggested to her
that it could harm her baby. Rachel could talk to other friends or families of Aleia who are more close to
Aleia.
Talking about the Rights of Aleia as a client she has her privacy and right of choice which she can use. But
being a responsible parent she should not do any activity that can harm her baby.
b) Explain the responsibility of an organisation when it comes to their employees maintaining proper work
role boundaries.
The organisation should educate their employee about their work boundaries and maintain those
boundaries. If any employee tries to cross those boundaries then there should be a proper punishment
system because that act can hamper the identity of the organisation. An organisation should try to solve
their problems inside that organisation and that information should not be made public. If an organisation
can’t solve that problem then it should handle by the legal sector in which the organisation can be the
information provider and help to solve that problem.
QUESTION 17
Frances is an elderly resident of an aged care residence. She still has good cognitive ability but her physical
ability is very frail. Monday, Wednesday and Friday a personal care worker assists Frances with a shower.
This is fine except that she would really like a shower on the weekend so she feels nice and fresh for her
visitors. There is not enough staffing to add a shower to Frances’ schedule.
The bathroom has a non-slip floor and there are grab rails and a shower stool. Frances decides she will
give herself a shower on Saturday mornings – she is very careful and manages to shower herself. Frances
feels very independent and good about herself.
Later when she tells a staff member, they say ‘That was very silly of you – what if you had fallen?’ Another
staff member tells her ‘Good on you, well done. I know how careful you always are not to fall – I think you
will be fine.’
She decides to do this on a regular basis on Saturday mornings – after all she is an adult and shouldn’t be
spoken to like a child.
a) Discuss the care facility’s responsibility to allow Frances’ her dignity of risk in this regard.
Care facilities are to provide care for the ones who are unable to take care of themselves. They have their
own time routine because they take care of many clients so they can’t work according to the will of the
client. If any client can do some work by themselves when they are guided properly then they should
provide that support. If such action is implemented then the client will be motivated to work by themselves
and can enjoy their life. The client could be happy and feel independent which make them more productive
and give hope in life. The responsibility of the care unit is to take care of their client, an accident can
happen at any place at any time so to minimize those risks different tools and techniques could be used
and make proper use of that. The Care unit should implement safety measures and make clients
independent and happy.
b) How important do you think it is for people to make their own decisions wherever possible? Explain your
answer.
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The decision is to be made by ourselves but taking the safety that needs to be taken care of. The decision
taken by others for you are not good and productive because they don’t know your feeling and your
potentiality so we should always take our own decision and be proud of that. If we follow others decisions
then it can lead us to the place where we don’t want to be, it will make us always unhappy and we will
regrade it at some point in time. Sometimes our decision could harm us but it teaches us a very important
lesson so we should always try to make our own decision.
QUESTION 18
Refer to your state or territory’s legislation and identify five professionals who are prescribed as mandatory
reporters.
1.Registered medical practitioners
2. Police Officers
3. Registered Teachers
4. Nurses
5. Midwives
QUESTION 19
a) Describe what is meant by your duty of care to your clients.
Duty of care is a very responsible and tough job. Clients are the people to whom we need to provide our
care and make them motivated and happy. The client is expecting very much from us and their life
depends on the caretaker so in the view of client caretakers are their helpers who help to do basic things
and hard things that clients can’t do in their daily life. Duty of care is the service for humanity without any
profit motive. It is the service that makes other people life easy and helps them.
b) Describe what is meant by your employer’s duty of care to their clients and employees.
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As being the caretaker we should try to get connected with our clients and understand their feelings. We
can motivate other employees how we can enjoy this duty and make others happy and be our self happy.
We must take proper care of our clients and we should get connected with them which can make them
close to us which will make our work easy. We can be an example to other employees and motivate them
to work. Some clients may be rude but we should always try to make ourselves cool and calm. We should
always be happy and keep a smile on our faces which will cheer others also
QUESTION 20
a) Discuss the importance of privacy and confidentiality of your client’s information.
The privacy and confidentiality of client information is very important because if these information are
leaked then other may misuse it to cause harm to our client. If some vital information gets leaked than it
can cause problems on the trust and organisation might loss its other client. Privacy should be maintain to
gain trust and make client happy. Our small mistake can cause very big problem to our client.
b) Give an example of how a client’s privacy may be breached in your industry.
The privacy may breached in our industry by coping data from computer or server onto a hard drive or USB
before the end of employment. Disclosing information to former employer can also make privacy breached
in our industry.
c) Describe two circumstances under which a worker can, in compliance with the law, disclose confidential
information to others.
If the life of client is in danger,

If legal person like police and court ask about the information.
QUESTION 21
Use the Internet to access the Universal Declaration of Human Rights. Explain how Article 25 is relevant to
people in a community/residential or homecare setting.
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Everybody has the right to a standard of living satisfactory for the well-being of himself and his family
counting nourishment, clothing, lodging and the therapeutic care and necessary social administrations,
and the proper security within the occasion of unemployment, ailment, incapacity, widowhood, ancient age
or other need of the business in circumstances past his control. Motherhood and childhood are entitled to
uncommon care and help. All children whether born in or out of wedlock should appreciate the same social
assurance. Article 25 shows the right about living and wellbeing and security. The article has focused on the
well-being of human life. Due to the development of new technology and infrastructure, our life has
changed for the better and in this situation, we have the right to well-being. In community homecare, there
are people who need care
for their wellbeing so this article is relevant to the people in a community homecare
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QUESTION 22
List three situations involving a client’s physical health that would be beyond the scope of your own role, and
what you would do in each of those situations.
1. If client gets serious health problem which is beyond our boundary then we should consult the doctor or
expert for such case.
2. Client can get seriously injured due to some activity before we arrive. At such time we should recover
them from that accident and hand over to consulted officer with proper information.
3. At some point client may not take there medicine in time or may take the medicine which they should not
take. At such situation we should inform the doctor about the situation or other concern people and work
according to it.
What do I need to hand in for this task? Have I completed this?
Your answers to each question 
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Name:
Unit:
Student
Case studies
 Case study 1 – Claude and Ray
 Case study 2 – Harry
 Case study 3 – Billy
STUDENT DECLARATION
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
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Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSMENT TASK 2: CASE STUDIES
TASK SUMMARY:
Complete the questions that follow each case study.

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if students prefer to type their responses).
 Access to their workplace’s (or work placement) policies and procedures.

 You will do this task in the classroom or as homework – your assessor will advise.
 Write in the due date as advised by your assessor:
If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing and resubmit entire assessment.
 Answer the questions that were incorrect verbally.
INSTRUCTIONS:
Read the case studies provided and answer the questions. You will need to have access to your
organisation’s (this may be your workplace or your work placement service) policies and procedures to assist
you in answering specific questions.
CASE STUDY 1 – CLAUDE AND RAY
Claude is a new client at New Greens Care Facility. He has come into care as he has had a stroke, and his
male partner Ray is no longer able to look after him. Claude is finding it very difficult to adjust to life at the
facility. Ray’s sister brings him in to visit Claude once a month as he is unable to drive, but she has never
been able to accept their homosexual relationship. After 20 minutes or so she insists on leaving.
Claude confides to his carer that he misses Ray terribly. He might as well not come to visit anymore as
Ray’s sister glares at them if they so much as hold hands and says they are disgusting. He yearns just to
share some love and affection.
1. What effect do you think Claude’s separation from Ray is having on his emotional wellbeing?
Emotional wellbeing is the ability to produce positive thoughts, emotions, moods and feelings. Emotion is a
very important factor in anyone’s life. We, humans, are bound by emotion and love the positive emotion.
Our brains work for a different kind of emotion and keep us alive with emotion.
Every human is bound to emotion and emotion is the feeling that brings many people close to each other.
In the above-given case, Claude’s separation from Ray can bring many negative emotional feelings. Claude
can be emotionally broke which may lead to some accidents. The effect that Claude may have are:
 Prolonged Sadness
 Distress
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 Anxiety
 Lack of engagement
2. What effect do you think Ray’s sister is having on Claude’s emotional and psychological wellbeing?
Ray’s sister is against their relationship or she is against homosexuality. Since she is against their
relationship she must be happy by seeing Claude in such a situation and she might think that Ray will
slowly forget Claude and live a normal life. She might have been feeling bad to bring Ray to visit Claude.
We, humans, are very unpredictable and our emotions can drive us where we can’t make the right decision.
From the above case, I feel that Ray’s sister must be happy that his brother is getting away from his
boyfriend. She does not have any feelings for Claude’s emotional and psychological well-being. But she is
also a human and have some good feeling for his brother so she brings him to visit Claude. But seeing
Claude she must get negative felling due to which she tried to get his brother back as soon as possible.
She loves her brother but hates his boyfriend.
3. Suggest at least three strategies that could be put in place to enable Ray to visit so that the pair can enjoy
some intimate time together.
The strategies that could be put in place to enable Ray to visit so that the pair can enjoy some intimate time
together are:
 Make separate room for their conversation where they both can only be together.
 Make her sister engage in some other activity due to which she get distracted from them.
 Change policy of the care centre where partner can spend one night with each other if they want.
4. If nothing is done to bring Claude and Ray together, how might this effect Claude’s health over a period of
time? Suggest four possible effects.
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Claude and Ray are in love which is a very good feeling for anyone to have. Love is one of the emotional
drives which give our life some meaning to live for. Since Claude and Ray are not together this can have
many effects on Claude’s health over a period of time. Some effects are as below:
 Distress
 Prolonged sadness
 Anxiety
 Lack of engagement
5. Research community support organisations that Ray or Claude could contact to obtain advice about their
problems. List two organisations and provide their web addresses.
1. Queer and LGBTQI+ community support service in Australia

(https://www.abc.net.au/everyday/queer-and-lgbtqi-plus-support-services-in- australia/12115292)
2. Health Direct
(https://www.healthdirect.gov.au/lgbti-mental-health)
Ray and Claude manage to get some time together – in fact, Ray is going to stay overnight. A trundle bed
has been wheeled into Claude’s room for him to sleep in.
6. Apart from supplying a trundle bed, what support could you give Claude to provide a suitable environment
where they will feel secure, private and comfortable?
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Apart from supplying a trundle bed care centre can make a good environment where they feel safe and can
have a private and comfortable talk. Others should not be allowed to their room. Their room should be safe
and others should not have access to that room. They should not be disturbed and proper medical supplies
should be already provided. If possible their room should be far from others so that they don’t get disturbed.
There should be a proper supply of contractive which they may need at any point of time. The privacy of
their relationship should not be shared with anyone other which may bring some crisis. Proper security
should be maintained so that they feel secure and comfortable. Their privacy should be maintained
properly. Care centre could arrange some romantic good for them to celebrate.
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You stop in to check on Claude and Ray and notice that they have set out and lit a lot of candles. While you
think that is very romantic, you ask them to extinguish a number of candles, specifically those on the
window sill and some on the floor.
Ray starts to put them out but Claude asks you why they need to.
7. Explain what you would say to Claude, taking into consideration your organisation’s relevant workplace
procedures. In your response, including the name of the organisation’s procedures that you would follow.
As being the caretaker I should be very careful in safety measure. At first, I should be having the safety of
each member of the centre. I should explain to Claude that it can cause serious problems like fire which will
affect everyone other who are in the centre. the organisation has provided all the facilities that they needed
and it is the client's responsibility to maintain those facilities. If an organisation grant some privilege to
anyone then in the coming day's others could ask for other privileges which the organisation cant afford. An
accident can happen at any place at any time so it is my responsibility to make everyone safe. Due to
candles there could be fire and risk others life. At first, I should try to convince Claude that his action can risk
others life.
8. Claude asks you what else they could use instead of all the candles. Identify two alternatives that would
meet workplace procedures.
Instead of candles they could use:

 Electric candles or table lamp
 Wine bottle light
You tell Claude and Ray you are finishing up your shift, and wish them a lovely evening. About 15 minutes
later you leave the building and head to your car. You glance in the direction of Claude’s windows and can
make out the flicker of candles on the window sill.
9. What should you do, based on your workplace’s procedures?
Immediately I should call security and tell them about the situation and inform my supervisor too. There
should be fire extinguishers that can be used to handle the situation. As being a responsible employee I
should not go home or leave the workplace. I should get involved and make sure that all the clients are safe
and secure. I should handle the situation and help others to make the situation better and control fire. We
should act as soon as possible to control the situation and make everyone safe. We should move all the
clients to a safe place until the situation is under control.
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Claude is much happier now Ray is able to visit regularly. However the other day they got a bit carried away
in the dining room and offended some of the other residents who complained that their behaviour was
putting them off their dinner!
10. How would you deal with this issue?
At first, it's my responsibility to take care of all the clients. I should maintain the peace and security of that
place. I should warn Claude and Ray that what they are doing is wrong and they should not do such activity
which affects others. They should apologize in front of others and commit not to repeat such acts. If the
situation gets worse then they should be separated from the group and make them realize that they are
doing is wrong. If the situation is not under my control then I call for my supervisor and explain the situation
and ask for the solution
11. Given that your own values and attitudes about sexuality may be different than that of your clients or your
co-workers, how do you go about making sure you do not impose your views onto others?
Every person has their own view on sexuality. I also have mine. People are different from each other in
many ways. We are from different backgrounds which makes us different and unique. We love to see what
we believe but some different things might define our character. We should accept the change because
change is a natural process. If I find myself in such a situation I first talk to them and tell them about my
background and that it was new to me. I apologize to them if I have hurt them in past and try to adapt to the
change around me. I should be frank and tell everything that I feel and how I am trying to overcome it.
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\CASE STUDY 2 – HARRY
Harry has recently entered care. Through the assessment process it has been noted that Harry has the
following needs:
 Needs assistance to get out of his chair.
 Has recently had hip replacement. Recovery has been slow and muscles are badly wasted.
 Likes to shower everyday but requires assistance.
 Incontinent.
 Enjoys reading novels, chess and reading the newspaper.
1. In what way do you think Harry’s physical disabilities may impact on his overall wellbeing?
Wellbeing is the state of being comfortable, healthy and happy. Due to his physical disabilities, Harry may
be in emotional and physical pain. Physical disabilities can impact overall wellbeing. Harry might have
physical problems and psychological problems. He may feel sad and bad for himself. He should be
motivated and cheered up for life. He may lose hope for the life that needs to be restored. We should help
him to do his daily life work and make him feel good. He may be struggling with this mental strength. He
may have anxiety, lack of engagement, have bad feelings and negative thoughts. He may try to self-harm
also. He needs proper care and his hopes should be restored.
2. Make a list of resources that will be needed to suit Harry’s needs. List at least 10.
 Shower sponge with a long handle.

 Shoehorn with a long handle.
 A cane, crutches, or a walker.
 A Reacher to help pick things from the floor, put on the pants, and take off the socks.
 A sock aid to help put on socks.
 Handle bars in the bathroom to allow steadiness.
 Wheel chair for proper walk
 Book and newspaper to make person engage
 Crutches
 Care taker
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3. What strategies could be put in place to increase Harry’s strength that he has lost due to the hip
replacement? List three strategies and explain how these would benefit Harry and how the carer could
support Harry in each process.
Strategies for Harry Benefits Carer support
Gather Right Tool Harry can recover fast if right tools are Right tools can make work easy and client
used properly. can recover fast.
Borrow tools don’t buy The cost of tools may be high and after When tools are reused than cost of care
them. certain time they are not of use. So when centre will be minimized. There will be
we borrow tools then it can minimize oru economic efficiency in the care centre.
cost.
Upgrade the bathroom Harry needs daily bath if bathroom is Bathroom are the main element of any
upgraded then after sometime he can care centre. When the bathroom is
himself use that whenever he need upgraded than employee doesn’t need to
without assistant. spent more time there. The work ca be
fast.
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4. What strategies will be used to monitor Harry’s physical status?
Harry's physical status can be measured by his movement in daily life. If he is feeling trouble walking or
doing a different activity then we should consider that he is having some sort of problem. we can measure
and observe his daily activity. we can engage him in some sort of exercise and note his reaction and
progress to that exercise. To recover fast he needs to do more exercise which will improve his movement
and make him flexible. We can observe small activities like bathing which can indicate to us about his
progress. We should try to make him work by himself if he is comfortable which will help him to recover fast.
5. What are two other activities that Harry would enjoy that would suit his physical limitations?
The activities that Harry would do are:

 Get involved in computer work and online
 Play inside game like chess and cards
6. How will you ensure you include Harry in the decisions surrounding his activities and care? Provide at
least two strategies.
The strategies that include Harry in decisions surrounding his activities and care are:
 Involve Harry in different physical activities like bathing by himself and walking by himself with care.
 We can have exercise that can help him to recover and he can choose when to do and who can
assist him
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7. Why is it important to involve Harry in the types of activities he is going to be involved in?
Harry is the main person to do the activities and he should know how those activities will help him to
recover. So it is important to involve Harry in the types of activities he is going to be involved in.
Harry has all his rights and final decision in such kinds of activities because some activities can cause him
pain and difficulties. activities that we force him to do may cause some accidents or demotivate him so we
should be very careful and make him involved in every decision-making process which affects him. If he is
involved in such a process then he will be motivated to do such activities because he has already
committed to it.
After two months in the residence, you notice that Harry is not relying on his walking frame anymore for
short walks to the bathroom or the dining room. His muscles seem to be getting stronger and he is very
pleased with himself when he doesn’t rely on his walking frame.
8. How will you assist Harry to be as independent as possible while ensuring he uses available support
when it is necessary?
If he is recovering and becoming independent then we should encourage him to do those activities that
can make him feel special and make him independent. We should provide him assistance when he asks or
when he is in need otherwise we should give him freedom and let him do his activities.
We should show his progress and motivate him and make him feel that he can achieve anything he wants.
We should show him an example that can motivate him and become more independent. We should talk to
him and give him what he needs to become independent. We should assist him in his every success and
encourage him.
9. What will you do with your observations of Harry’s improved physical strength and his ability to walk
unassisted for short periods.
With my observation of Harry's improvement, I can analyse when will he become fully independent and in
which sector he needs more attention. He could be set as an example for other clients, how they can
improve themselves. By the data of observations, we can find the time when will he get fully recovered. I
can share that observation with Harry and motivate him. If it goes like that then he can get recovered in a
short period of time. When he uses less assistance than that assistant can be used in other sectors where it
is important
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Harry has just started leaving the residence once per month for a day to visit his daughter and her husband
on her farm. They come and pick him up and then bring him back after the day is over. You notice after one
of these trips that he has bruises all over his upper arms. You ask him how he got the bruises and he just
shrugs it off and says it’s nothing, he hasn’t even noticed them. Harry is rather melancholy but you can see
he is upset and he keeps rubbing the bruises.
10. What will you do in this situation and why? Use your organisation’s policies and procedures in this case to
guide your answer. In your answer, please identify the name of the organisational procedure you would
follow.
At first, we should try to find the truth about the bruises. We need to make Harry share his feeling and make
an environment where he can open himself. If he didn't talk or open himself then we should talk about that
situation to his daughter and husband. We should give him medication and make him feel comfortable. We
should warn his family what can be the consequences if the problem arises again and again. If the situation
is bad then we should work according to the policy of the organisation. Organisational procedures that
need to be followed are:
 first proper medication should be provided
 person involved should be informed
 truth should be found out and further processing can be done
 supervisor should be informed about the situation.
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CASE STUDY 3 – BILLY
Billy is 25 years old and is very overweight. Because of this, mobility is difficult, his breathing is laboured and
the doctor is concerned about his heart. Billy has an intellectual disability which makes communication
difficult. Billy’s doctor has asked that he be given a diet and exercise program. He lives at home with his
mother but he comes to your facility on a part-time basis.
1. Write a goal for Billy’s individual diet and exercise plan in relation to his diet and nutrition.
The main goal for Billy's individual diet and exercise is to make his heart function well and loss weight. He is
young so his diet should be protein-based and fibrous like fruits and green vegetables. We can plan
exercises like brisk walking, swimming, cycling, jumping rope etc. the rate of exercise should be low at the
beginning and it should be slowly increased. Diet and exercise should be balanced
2. What are the objectives of the diet and exercise that are planned for Billy?
The objective of diet and exercise that are planned for Billy are:
 To reduce the weight
 To make heart muscle strong
 To make respiration regular
 To maintain balance diet and burn more calories
 Make his body more flexible and moveable
 Make his body active and energetic
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3. Identify the three body systems being affected by Billy’s weight.
1. Circulatory system
2. Respiratory system
3. Digestive system
4. What actions may be specified in Billy’s care plan to help him maintain a healthy environment at home?
Name three.
1. Using stairs instead of elevator
2. Taking fibrous food and avoiding junk food
3. Use cycle or walk to go outside from home.
5. List three actions that may be specified in Billy’s care plan to support him with his exercise and to
encourage self-help as much as possible.
Three action that may be specified in Billy’s care plan to support him with his exercise and to encourage
self help as much as possible are:
 Frequency: 25 days per week of aerobic to maximize caloric expenditure
 Intensity: Simple to complex or moderate to vigorous.
 Time: The exercise should be performed at least 45 to 60 mins.
 Type: Walking, swimming, cycling etc
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6. What aids could Billy use to assist him with mobility? How could these aids be used so he doesn’t come
to rely on them too much?
The aids Billy can use to assist his mobility are heavy duty rollators, strong walking sticks, manual
wheelchair, electric wheelchair, strong hinged grab rails etc. These tools should not be used to do simple
work or travel a short distance. These tools can be used for long walking and when Billy feels difficult to
walk only. He should be encouraged to walk or move from one place to another place without any help. We
should motivate him to exercise and we should exercise him to encourage him. He should not be
dependent on those tools for every activity. He should try to do some work by himself without the help of
the tools. Slowly the use of aid should be decreased and make him independent to those tools
7. What assistance can be given to Billy to help him to recognise his strengths and achievements through
the program?
The assistance that can encourage Billy to know his strength and achievement through the program can
be his progress report for a few weeks. He can feel the mobility of his body and can be motivated to work
more. To make it more successful he can feel the change within himself. We can show him as an example
to others which can encourage him to work more and be an example for others. We can assist him while
doing exercise and we can plan his diet. We can change the frequency and intensity of his exercise with the
progress he is achieving. His diet can be improved according to his progress. We can assist him to achieve
his goals and motivate him in different ways
8. To what support services could Billy be referred in order to obtain expert advice and assistance that is
outside your scope of practice? Name at least three.
The support service that Billy can be referred to obtain expert advice and assistance that are outside the
scope of care centre are:
 Doctors
 Personal trainer
 Dietitian
 Weight management service
 Community health centre
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9. What documentation should be kept to track progress towards Billy’s goals?
The documentation that should be kept to track the progress of Billy’s goals are:
 His daily weight measurement
 His intensity and frequency of exercise
 His rate of heart and respiration frequency
 His diet plan or what he eats
 Measurement of his daily calories
 His blood pressure and movement of his body
You notice one day that Billy is not his normal self. When you walk with him to an activity that is planned for
the afternoon, he becomes very short of breath and distressed. He stops walking and refuses to carry on.
After a short break he is able to continue walking, but you can tell he is still distressed. He is very quiet and
doesn’t do much during the activity.
When his mother arrives to pick him up after the activity, she mentions that she is struggling to keep Billy
out of the pantry and fridge. She tells you he often becomes angry if she denies him junk food, so she has
been giving in to him.
10. Explain how you will follow your organisation’s procedures based on what you have observed during your
time with Billy and what his mother has said. In your answer, you will also need to explain why your
actions are important. Write down the name of the procedures you would follow.
At first, we should encourage Billy not to do such an activity. We should educate him on what can be the
consequence of his habit. He should be kept in anger management class and be motivated to engage in
activity that encourages him. If his mother can’t control him at home then he should be admitted to the care
home for a certain period of time. If he gets admitted to the care centre then his activity can be observed
and act according to it. We can use different medications which can help to tackle his hunger. We can put
him in observation and make a plan according to it. We should slowly reduce junk food. In the place of junk
food, we can replace it with other food which is healthy and test like same. He can join a mediation class
where he can learn how to control his desire for junk food. If the case is serious then we can make a routine
where we can give him junk food but little and slowly decrease it. We should consult a doctor and
psychiatrist if needed. He should be encouraged by his support group and make him fell special
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Billy’s mother tells you that Billy has been walking awkwardly and she has seen him rubbing his feet and
ankles. She asks you what you think could be wrong and what she can buy at the chemist to make things
better for him.
11. Considering your work role, explain how you would respond to Billy’s mother in this situation and what
you need to do with this information.
In response to Billy’s mother, I will tell her not to worry and try to get more information from her. And in that
topic I talk with Billy and try to understand the symptoms and when did it start. Then I would consult an
expert on that topic who can help him to get rid of it. As being his caretaker it is my responsibility to address
the problem as soon as possible. At first, I should have all the information about the problem then only I can
refer others. If the problem is big then I should consult a doctor and change his exercise and diet plan. To
make him comfortable we can stop doing heavy exercise and move to small and light exercise. He should
not be standing more because his leg might have hurt due to being overweight and exercising. Medicine
on the recommendation of a doctor should be used. With this information, I should change the exercise
routine and make other diet plans which solve this problem
Your answers to all questions for each case study 
Copies of each policy and procedure referred to in 

your responses
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Name:
Unit:
Student
Role play
STUDENT DECLARATION
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
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Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSMENT TASK 3: ROLE PLAY
TASK SUMMARY:
In this task you are required to participate in a role play with your assessor.

 Access to textbooks and other learning materials
 Space for a role play.

 You will do this task in the classroom.
 Write in the due date as advised by your assessor.
If your assessor identifies that you have not demonstrated the required skills, techniques and knowledge of
this task, they will give you feedback and ask you to do the task again.
INSTRUCTIONS:
For this task, you will participate in a role play to demonstrate that you can support independence and
wellbeing. Your assessor will play the role of Cathy, and you will play the role of a leisure and lifestyle assistant.
You are a leisure and lifestyle assistant at a disability support centre. One of the people you provide care for
is a 19-year-old named Cathy. Cathy has a spinal cord injury and is paralysed from the waist down so she
makes use of a powered wheelchair. Before Cathy had her accident, she loved dancing and she was
involved in dancing competitions.
Immediately after Cathy’s accident one year ago, she suffered terrible depression at the thought of never
being able to walk, or dance, again. She lives at home with her parents but she visits the disability centre
twice per week in the afternoons to socialise with other people in a similar situation to her own, and to
engage in activities.
Cathy enjoys most of the activities she participates in at the centre. She is not so fond of the arts and crafts
activities on a Wednesday, but this is the only class offered during the time on Wednesday she visits the
centre. She especially loves the physical activities which are tailored to upper body fitness and ball sports,
however, she only attends one of these classes per week and the centre runs three. Recently however, she
has confided in you that she would love to find out about wheelchair dancing as a sport. She has been
struggling to adapt to her new life since the accident and has been struggling with her depression on and
off. The fact that she is not playing competitive sports anymore affects her greatly.
Do some research so you can provide some information to Cathy about where she can participate in
wheelchair dancing in your local area (use the nearest city location if you are in a rural area) and have it ready
to bring to the role play.
Cathy has asked you for help in accessing information about wheelchair dancing and will need to take some
form of information with you like an iPad, laptop, brochures or printed information. You are going to sit in the
lounge of the centre and discuss options for her together.
Your assessor will provide you with a date and time for the roleplay. Meet with your assessor who will play the
role of Cathy, you will play the role of the leisure and lifestyle assistant. You need to ensure the environment is
suitable for Cathy and her wheelchair and deal with any potential hazards before the time.
During the role play your assessor will be looking to see that you:
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 Promote participation in activities that suit Cathy’s interests and needs
 Support her to discuss her own preferences and express her identity without imposing own viewpoint
 Consider her needs, stage of life, development and strengths
 Encourage her to continue building her independence
 Support her to identify and acknowledge her own strengths and manage her own activities
 Promote self-esteem and confidence
 Use supportive and effective communication
You will need to discuss Cathy’s preferences, ideas and various options with her. Take notes during the
meeting and plan to set some short-term and long-term goals with Cathy. Think about her interests and how
these could be better catered for when she visits the centre.
After the role play, your assessor will ask you some verbal questions related to the role play.
You need to submit information you have researched

about wheelchair dancing to your assessor during 
the role play
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Name:
Unit:
Student
Workplace observations
Part A
Part B
STUDENT DECLARATION
Student name: ______________________________________________________________________________________
Date: ______________________________________________________________________________________________
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ASSESSOR FEEDBACK
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Assessor name: _____________________________________________________________________________________
Date: ______________________________________________________________________________________________
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STUDENT ASSESSMENT

Student first name: _______________________________________________________________________

Student last name: _______________________________________________________________________

ABOUT YOUR ASSESSMENTS

Assessment Task About this task

How to submit your assessments

Assessment Task Cover Sheet

Assessment Requirements Due date

AGREEMENT BY THE STUDENT

Do you understand the requirements of this assessment?  Yes  No

Student name: ______________________________________________________________________________________

Student signature: ______________________________________________________ Date: ________________________

Assessor name: _____________________________________________________________________________________

Assessor signature: _____________________________________________________ Date: ________________________

Date of birth: Student ID:

Student to complete Assessor to complete

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

Student signature: ___________________________________________________________________________________

Student name: ______________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

WHEN DO I DO THIS TASK?

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

WRITTEN ANSWER QUESTION GUIDANCE

Type of abuse Indicators of abuse (at least 3 for each type)

Financial 1) Unexplained withdrawals from bank account

Sexual 1) Bruise, lacerations, redness, swelling or bleeding in genital, vaginal or

Physical 1) Unexplained cuts, abrasions, brushing or swelling

Psychological 1) Symptoms of depression, anxiety or aggression

Emotion Indicators of emotional issues (at least 3 for each type)

Prolonged sadness 1) Difficulty sleeping

Distress 1) Having low or no energy

Anxiety 1) Having difficulty concentrating and mind goes blank

Lack of engagement 1) Decrease productivity

Heightened level of 1) Heart rate increases and eye may blink

b) List five ways that exercise improves health.

c) List three reasons why support with personal hygiene is important.

e) List four things that can improve mental health outcomes.

a) Identify the issues Jake is experiencing because of his sexuality.

The issues that Jack is experiencing are as follows:

c) List a support network that Jake could contact.

List of a support network that Jack could contact are:

3. she should engage herself in online work which can be easy

5. she could learn new language and become translator

7. she could hire caretaker for sometime to help her

Strategies for Lois Benefits Carer support

Lifespan stage Physical Emotional

Infancy Development of 1) Express anger and other emotions

Early/Middle Gain Height Control Emotions

Adolescence Hair Grow Show emotions

Adulthood/ Vision decline Feeling of guilt

Old age Thin skin Feel useless and helpless

Service delivery model Explanation of model

b) List three different models of funding for community services organisations.

1. Government providing grants and subsidies

2. funding or grants from business

3. funding and grant from philanthropic organization

 Ayurvedic treatment group

 cowra support group

 Italo- Australian welfare and cultural centre

 Sudanese women’s support group

Student signature: ______________________________ Date:

Assessor signature: _____________________________ Date: