STUDENT ASSESSMENT

BOOKLET
CHCAGE001 FACILITATE THE
EMPOWERMENT OF OLDER PEOPLE

Student first name: _______________________________________________________________________

Student last name: _______________________________________________________________________

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Eduworks Resources is a division of RTO Advice Group Pty. Ltd.

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CONTENTS
ASSESSMENT OVERVIEW.............................................................................................................................................................................. 4
ABOUT YOUR ASSESSMENTS..................................................................................................................................................................... 4
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1....................................................................................................7
ASSESSMENT TASK 1: WRITTEN QUESTIONS................................................................................................................................... 9
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2.................................................................................................. 31
ASSESSMENT TASK 2: CASE STUDIES................................................................................................................................................ 33
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3.................................................................................................. 41
ASSESSMENT TASK 3: ROLE PLAY......................................................................................................................................................... 43
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 4.................................................................................................. 49
ASSESSMENT TASK 4: PROJECT............................................................................................................................................................. 51
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 5.................................................................................................. 55
ASSESSMENT TASK 5: WORKPLACE PROJECT............................................................................................................................... 57
ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 6.................................................................................................. 75
ASSESSMENT TASK 6: SUPERVISOR REPORT................................................................................................................................. 77
ASSESSMENT OVERVIEW

This Student Assessment Booklet includes all your tasks for assessment of CHCAGE001 Facilitate the
empowerment of older people.

ABOUT YOUR ASSESSMENTS

This unit requires that you complete 6 assessment tasks. You are required to complete all tasks to
demonstrate competency in this unit.

Assessment Task About this task

Assessment Task 1: Written questions You must correctly answer all questions to show that you
understand the knowledge required of this unit.

Assessment Task 2: Case studies You are to read two case studies and complete the questions
for each.

Assessment Task 3: Role play In this role play you will need to work with a new client and
respond to their goals and aspirations. You are also required
to answer a set of written questions after the role play is
complete.

Assessment Task 4: Project
This task follows on from the role play at Assessment Task 3.
You are to do a safety check on a real bathroom, assuming
the bathroom is Brenda’s, and determine aids and
modifications that should be made to allow her to continue
living independently

Assessment Task 5: Workplace project
You are to work with a real aged care client to determine
ways in which they can be empowered and achieve their
goals and aspirations. Part of this task requires your assessor
to observe your interactions with your client, and the other
part requires you to complete a detailed client report of your
experiences.

Assessment Task 6: Supervisor report Your workplace supervisor is to complete a report that
confirms your ability to demonstrate specific skills and
knowledge required of this unit.

Supporting resources
You may like to look at the following websites, books and documents for more information about the topics
related to this unit:
 Arnott, G 2011, The Disability Support Worker, Pearson Australia, Frenchs Forest, NSW.
 Croft, H 2013, The Australian Carer 3rd edn, Pearson Australia, Frenchs Forest, NSW.

How to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor.
Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for
each task, making sure you sign the student declaration.
Your assessor will give you feedback about how well you went in each task, and will write this on the back of
the Task Cover Sheet.

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Make sure you photocopy your written activities before you submit them – your assessor will put the
documents you submit into your student file. These will not be returned to you.

Assessment appeals
You can make an appeal about an assessment decision by putting it in writing and sending it to us. Refer to
your Student Handbook for more information about our appeals process.

Assessment plan
The following outlines the requirements of your final assessment for this unit. You are required to complete all
tasks to demonstrate competency in this unit.
Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

Assessment Requirements Due date

1. Written questions

2. Case studies

3. Role play

4. Project

5. Workplace project

6. Supervisor report
AGREEMENT BY THE STUDENT

Read through the assessments in this booklet before you fill out and sign the agreement below. Make sure
you sign this before you start any of your assessments.
Have you read and understood what is required of you in terms of assessment?  Yes  No

Do you understand the requirements of this assessment?  Yes  No

Do you agree to the way in which you are being assessed?  Yes  No

Do you have any special needs or considerations to be made for this assessment?  Yes  No
If yes, what are they?

Do you understand your rights to appeal the decisions made in an assessment?  Yes  No

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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 1

Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.

Name:

Date of birth: Student ID:

Unit:
 CHCAGE001 Facilitate the empowerment of older people

Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date

Written questions

STUDENT DECLARATION

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ___________________________________________________________________________________

Student name: ______________________________________________________________________________________

Date: ______________________________________________________________________________________________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

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Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

Date: ______________________________________________________________________________________________

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614544487.DOCX
ASSESSMENT TASK 1: WRITTEN QUESTIONS

TASK SUMMARY:
 This is an open book test – you can use the Internet, textbooks and other documents
to help you with your answers if required.
 You must answer all questions correctly.
 Write your answers in the space provided.
 If you need more space, you can use extra paper. All extra pieces of paper must
include your name and the question number/s you are answering.
 You may like to use a computer to type your answers. Your assessor will tell you if
you can email them the file or if you need to print a hard copy and submit it.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if you prefer to type your answers).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in your due date as advised by your assessor: ____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

INSTRUCTIONS TO STUDENTS:
 This is an open book test – you can use your learning materials as reference.
 You need to answer all questions correctly.
 You must answer the questions by writing in the space provided.
 If you need more space, you can use extra paper. All additional sheets of paper must include your name
and the question number/s you are answering.
 You may prefer to use your computer to type your answers. Your assessor will advise you if you can email
your answers as a Word file, or if you must print and submit hard copies.

WRITTEN QUESTION ANSWER GUIDANCE

The following written questions may use a range of ‘instructional words’, such as ‘identify’ or ‘explain’. These
words will guide you as to how you should answer the question. Some questions will also tell you how many
answers you need to give – for example, ‘Describe three strategies…’
 Describe – when a question asks you to ‘describe’, you will need to state the most noticeable qualities or
features. Generally, you are expected to write a response of two or three sentences in length.
 Discuss – when a question asks you to ‘discuss’, you are required to point out important issues or features
and express some form of critical judgment. Generally, you are expected to write a response of one or two
paragraphs in length.
 Explain – when a question asks you to ‘explain’, you will need to make clear how or why something
happened or the way it is. Generally, you are expected to write a response of two or three sentences in
length.
 Identify – when a question asks you to ‘identify’, you will need to briefly describe the required information.
Generally, you are expected to write a response of two or three sentences in length, although for some
questions you may only need to write a few words or just a sentence.

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 List – when a question asks you to ‘list’, this means you will need to briefly state information in a list format,
often with a specific number of items indicated. The length of your response may vary from just a few
words to a sentence or two.

QUESTION 1
Fill out the table below to show your understanding of the structure and the profile of the aged care sector.

a) Aged care service delivery models

Briefly describe each of the following:

 High-level residential care

High level residential care is a kind of care that is specialized on comfort, respect and compassion. It
helps to ensure residents feel safe, comfortable and can enjoy their lives.

 Low-level residential care

Low level residential care is a care that includes the accommodation and personal care such as
helping with dressing and showering together with occasional nursing care.

 Collocated residential care

Collocated residential care helps to provide a range of care options and accommodates for older
people who are unable to continue living independently in their own homes that is known as collocated
residential care.

 Home and Community Care (HACC)

Home and Community Care (HACC) is a joint financing activity which provide the essential help
administrations to qualified individuals of any age with an ability and their vocations to help them to
keep living freely at home

 Community Aged Care Packages (CACP)

Community Aged Care Packages (CACP) is regarded as those types of package that provide full
support as well as services to the orderly, disable people with the complex need and support of the
client on their own home.

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 Extended Aged Care in the Home (EACH)
Extended Aged Care in the Home (EACH) package are individually planned and coordinated package
of care, tailored for all old people in Australia who remains living at home.

 Consumer-directed care
Consumer-directed cares are that type of care which has more choice and flexibility. It gives people
who receive home care more control over the care and services package they receive, including how it
deliver and who provides it.

 Palliative care
Palliative care is a medical care that focuses on providing patients relief from pain, illness no matter the
diagnosis stage of disease. It tries to improve the quality of both patients and their family.

 Respite care
Respite care is when someone takes care of the person you care for, so that you can have a break. It is
a temporary care provided to caregivers of a child or adult.

b) Support services

Identify three different types of agencies that can assist with support services for those who are ageing.
1. Care in your home
2. Residential care in aged care home
3. Short term care

Identify three different referral networks that can assist with support services for those who are ageing.
1. Hospitals professionals and admin staff
2. Medical staff
3. Community health professionals

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QUESTION 2
a) What does ‘normal ageing’ mean? In your answer, identify three common signs of ‘normal ageing’. How
can attitude and a healthy lifestyle improve the health and well-being of older people?

Normal ageing means the process in which skin gets thin becomes less elastic and sags, hair thins and
slowdown the function of different organs. Attitudes and healthy lifestyle provide a range of
experiences, felt good, improve health and it is the good way to relax.

b) Explain how ‘ageing in place’ can be a positive approach for older people.

The ageing in place can be a positive approach for older people by ageing in place in term used to define a
person living in the residence of their choice, for as long as they age.

c) Provide a definition of ‘active ageing’.

Active ageing is regarded as the process of optimizing opportunities for health, participation and security in
order to enhance quality of life as people age.

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d) Explain how the palliative care approach helps people to maintain their comfort and quality of life in the
final stages of their life.

Palliative care helps at the end of life by providing relief from pain and distressing symptoms, offering a
support system to patients to live actively until death and to cope up in illness and situation of
bereavement.

e) Identify two common misconceptions about older people and sexuality.

At the old age, the sexual relationship gets generally stopped. Aged people be socially isolated. The
development of brain also slows down.

f) Identify one issue that could arise in older age due to a person’s gender. Provide an answer for each
gender.

The issue that could arises for men in older age:

 Overweight stomach
 Back pain
 Forget things

The issue that could arises for women in older age:

 Vision
 Position of power
 Maternal mortality

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g) List five changes that occur to the human body as it ages.

 Decrease functioning of internal organ

 Body muscle mass decreases
 Wrinkles
 Skin thins and become less elastic and more fragile
 Increase pains

h) List two psychological changes that can occur due to ageing.

 Memory loss
 depression

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QUESTION 3
a) Write down your personal values and attitudes when it comes to older people. How do you believe that
your attitudes and values may impact on your work with older people?

Being able to identify how you think and feel about certain issue, for instance those related to older people
and people with disabilities will enable to understand you how your personal value might impact on
your roles as a care worker. Be empathetic, unbiased and non-judgemental are essential attributes if
you are working with clients of different values.
Older people tend to be old-fashioned and believe of certain standards and follow old processes. Unless it
is explained clearly to them, they are hesitant to try it. They also have different behaviour in comparison
to the generation nowadays specially with the clothing. Their pride is also one thing that is very definite
about them. Older people tend to be more sensitive with their pride. They act as if they don’t need help
but in reality, they need one.

b) Fill out the table below about myths and stereotypes about older people.

 Depend on others
Identify three
stereotypes related to  Unproductive
ageing.  Being need of services

 Depression and loneliness are normal in older adults

Identify three myths
related to ageing.  Older adults can’t learn new things
 The older I get, the less sleep I need

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c) Marginalisation is defined as treating a person or group as insignificant or less important than others.
Explain how an older person’s quality of life can be impacted by marginalisation/social devaluation.

Many older people are isolated because of loss of physical and mental capacity or through the loss of
friends and family members. They are excluded from social conditions and are experiencing situations,
loneliness-isolation. Their rapid retirement and removal from the production process takes place the
impoverishment of older people and their social exclusion. They are as vulnerable as other social
groups who are being marginalized. They feel untoward about judgements of other people on how they
are or how they will manage situations in their lives.

QUESTION 4

a) Sahra has been diagnosed with Parkinson’s disease. She asks her personal care worker, Glynnis, what
she can expect in her future. Glynnis’s father died of Parkinson’s so she feels qualified to tell Sahra all
about the disease and what she can expect. Glynnis talks about all the things her father experienced.
Sahra is overwhelmed but Glynnis is happy to have provided her with the ‘truth’. Glynnis does not want to
sugar coat it – her father never really knew what to expect and he and the family took his illness very hard.
Do you believe Glynnis adhered to the role and responsibilities of her job? Explain your answer.

No, the most important factor of working with elderly is the ability to be sensitive about their feelings. As
personal care worker, we should prioritize their welfare because they are in the condition of being
easily affected or hurt. She / he could have slowly gain the trust first and then little by little provide the
details of her health status.

b) Imagine a client asked you to get them some over-the-counter medication. You know they are not allowed
to take it and refuse. Your client pushes harder and says it will be fine, they’re okay with it and they won’t
tell on you. What should you do in this situation?

No, they should know that you work with them but with limitations. We should make sure that our
relationship with the clients, doing all the task such as, feeding, speaking, bathing, washing, cheering
them up, etc. must not be abused.

c) Give three examples of how a worker could overstep work role boundaries with clients and their families.

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 Discussing client’s private information.
 Performing additional favours for the client that is outside your work scope.
 Not keeping your work contacts separate from your personal contacts.

d) Give three examples of the limitations faced by a worker in their role in the aged care sector.

 Receiving gifts.
 Inappropriately discussing personal information.
 Agreeing to socialize outside of the clinical setting

e) Work health and safety is important regardless of the sector in which you work. List three important work
health and safety responsibilities of an employee in the aged care sector.

 The right to be shown how to work safely.

 The right to appropriate safety equipment.
 The right to speak up about work conditions

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f) Explain your duty of care as a personal care worker.

The principle of duty of care is that you have an obligation to avoid acts or omissions, which could be
reasonably foreseen to injure of harm other people. This means that you must anticipate risks for your
clients and take care to prevent them coming to harm.

g) Explain how a code of ethics guides your work in the aged care sector.

The Code of Ethics sets a national standard for the professional practice of Aging Life Care It defines for the
public the ethical responsibilities expected of ALCA's members and the organization's role in
maintaining the highest standards of practice and promotion of ethical behaviour.

h) What is the legislation you must adhere to in your state or territory in regard to anti-discrimination? Include
in your response any Commonwealth legislation you must follow.

 Age discrimination Act 2004

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i) Provide three examples of ways in which clients in aged care may experience discrimination.

 If the care home treats you badly because of something connected to your disability rather than the
disability itself.
 If the client is being discriminated because of religion.
 Gender reassignement.

QUESTION 5
a) Assume you are on your work placement and something happens that you really want to tell your friends
and family about. Telling your friends and family means that you would need to discuss a client’s situation
and identifiable information.
Should you share your experiences? Explain your answer.

No, clients information should not be disclosed to anyone unless they are aware of it. They have the right
on which information they consider personal and confidential

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b) You are completing your assessments for this course and need to document your experiences with three
older people. Two of your clients are more than happy for you to write about them and give consent. The
third client refuses to give consent as they do not want people knowing about their life and their health –
that’s personal information!
List five things you could tell your client to reassure them their privacy will be maintained.

 Ill tell the client about my ability to maintain confidentiality.

 I will discuss my perspective on confidentiality and how business ethics impact confidentiality in the
workplace.
 I am going to share my experience in handling confidential information.
 I will explain my familiarity with data privacy.
 I will assure him that I love my job and my job is a risk if I will disregard confidentiality matters.

c) Identify the legislation you must adhere to in relation to privacy and confidentiality. Provide a brief
description of its requirements.

The Privacy Act 1988 (Privacy Act) was introduced to promote and protect the privacy of individuals and to
regulate how Australian Government agencies and organisations with an annual turnover of more than
$3 million, and some other organisations, handle personal information.

d) Briefly describe the concept of disclosure. In your answer, list two situations where you would need to
disclose/report information a client tells you.

Protecting the confidentiality of clients’ personal health information is a key component of the counselling
profession’s Code of Ethics and Standards of Practice. It’s also mandated by HIPAA’s privacy provision
and state privacy laws. But there are important exceptions to these rules, outlined in federal and state
statutes. Disclosures are generally allowed under the following circumstances and should be done in
accordance with state law and your employer’s policies and procedures.
 Consulting with other practitioners.
 Court or disciplinary actions
 Dangerous clients
 Abuse or abusive clients
 Suicidal clients

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QUESTION 6
a) Explain how person-centred care assists older people to feel in control of their care.

Providing person-centred care requires involvement and support of patients in decisionmaking. This allows
them to build their own capacity and to consider their own self-care. It is mutually advantageous to fulfil
this theory. The patient would feel more controlled and less dependent on healthcare. In essence, you
will have more time to take care of patients with greater dependence

b) Explain how a worker in the aged care sector can empower their clients.

 Help them connect with others. Disabilities which make it much harder to get out of the country and to
communicate with others intensify the social isolation which can inevitably lead to the age. The
technology is used to empower your favourite elderly person with a disability.
 By keeping them active like inspiring them to do something they like or a hobby would totally benefit
them.
 Routine exercise can help to combat heart disease, encourage healthy weight, reduce blood pressure,
improve balance and coordination, bone loss and more even if a physical impairment or mental
disability affects an elderly person.

c) Explain how disempowerment can impact an older person and how it can also impact the aged care
worker when providing care.

Disempowerment is not upholding the rights of older people, examples are:

 They may not have been given all the information they need to make choices about their lives.
 They may have their personal information given out without their permission.
 They may have been refused support because of their race, religion, or sexual preference.
 They may be dressed in their rooms without the doors being closed. And because of these, they will be:
 It will affect their willingness to live or to get better.
 They will start to feel worthless and not valued.
 It can lead to depression and carers would have a harder time in dealing with clients.
 They will feel more withdrawn in the society.

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QUESTION 7

Jeremy has dementia. He now ignores his personal hygiene and is incontinent. However, he will follow
simple instructions.

a) What personal care support does Jeremy need? As Jeremy’s personal care worker, how would you
encourage his participation and independence?

 Provide privacy for washing and dressing. - Washing up and dressing is private and personal. Many
people have never unfitted and may be embarrassed or insulted by their need for help. If they are
incontinent, they might feel especially humiliated and refuse to bath or change their clothes and try to
hide the issue.
 We can improve the environment for bathing by making sure the room is warm enough and inviting,
playing soft music, etc.
 Making bathing simpler

Jaydia is very hard of hearing. He wears hearing aids that assist, but he still has difficulty hearing. He finds
his deafness very socially isolating and tends to withdraw.

b) As a personal care worker, how could you support Jaydia with this problem?

I will be more patient in hearing him out. I will make him feel that there is nothing wrong with him and
would act normal whenever I am with him. I will also try to speak as clearly and as slowly as possible to
him for better understanding.

Hamish is dying of cancer. There is a treatment available, but he chooses not to go ahead with it saying
that he does not wish to prolong his life. He decides he is going to travel and do some things he has always
wanted to do but never has. He has planned a tandem sky dive and white-water rafting. He seems the
happiest he has been since his diagnosis.

c) How will Hamish’s ‘dignity of risk’ influence the life he has left to him?

“Dignity of risk” is connotation which suggest respecting everyone's autonomy and self determination to
make choices for himself. Hamish has lived a life and wanted to live a life and whatever the time has
left to him he wants to travel and enjoy. His choice of life should be respected

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QUESTION 8
Participating in the community is important for many people. As people age, community engagement can
often become more difficult.
Think of a person you know who is elderly or imagine yourself as elderly and frail.
a) Identify three types of community/social participation that can encourage older people to engage socially
and undertake their tasks of daily living. List three challenges that could be faced.

Community participation
 Community exercises
 Walking clubs
 Gardening clubs
 Book clubs
 Art classes
 Lectures life story exercises
 Cooking classes
 Field trips and excursions
 Music therapy
 Pet therapy
 Spa days and self-care
 Live music
 Continuing ED class

Challenges
 Accessibility
 Finance
 Health issues

b) Choose one of the challenges that you identified above. What support could be given to someone so they
can continue their community participation?

Accessibility If the patient is still mobile enough, schedule the most convenient time for him to join the
community exercise or look for other options like chair exercises, water aerobics which are more
appealing to clients who have arthritis. Online classes are already in nowadays, they can already enjoy
being in an art and crafts classes online which will enable them to do what they like. We can also
schedule an instructor to offer their services in the facility premises, this will not only help one particular
patient but will be very effective in creating a relationship with fellow patients.

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QUESTION 9
a) List three indicators for each type of elder abuse in the table below.

Type of elder abuse Indicators

Physical  Unexplained cuts, abrasions, bruising or swelling.

 Unexplained burns or scalds, cigarette burns
 Rope burns or marks on arms, legs, neck, torso

Psychological  Fearful
 Anxious
 Withdrawn
 Cowed behaviour

Financial  Unexpected and sudden changes in financial status

 Untreated medical problems
 Malnutrition and dehydration

Sexual  Unexplained sexually transmitted infections

 Bruises on genitals or anus
 Poor personal hygiene

b) If you suspected that a client was being abused, what must you do?

Report to your superiors and to the proper authorities. Call senior rights helpline for advice on legalities.

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QUESTION 10

Harry has a fall during one of his walks. You help him up and assist him back to his room.
He appears to be okay, but is shaken.

a) What should you do to report the incident (both verbally and in writing)?

Write down just what you have seen and stop hypothesis about what has happened; have the individual or
witnesses affected tell you what happened and use quotes directly; Make sure the individual who saw
the event writes the report; Avoid shortcuts; Timely reporting of the incident

b) Why is it important to report this incident given that Harry does not appear to be injured?

The object of the Report of Critical Incident Inquiry is to record details of the occurrence, determine causes
or causes for the occurrence, and to avoid or minimize the risk of further incidents. Incidents reporting is
important as it increases awareness about problems that may be incorrect for the company to take
prompt action on corrective measures and prevention. And this will serve as future reference in case
the patient is affected with it, etc.

Elsie saw Harry fall. She comes up to you and starts asking questions about Harry. ‘Why did he fall?’, ‘Why
does he walk so badly?’, ‘Did he have a hip replacement like I did?’

c) How would you respond to Elsie? Why would you respond in this way?

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I will thank her for her concern in Harry’s welfare and assure her that he is going to be okay. She might get
scared, or she might freak out if we will not give her assurance in the premises of the facility. Ill
explained it in a slow and concise way.

QUESTION 11
a) Provide a definition for each of the care approaches below.

Care approach Definition

Person-centred A person-centred approach is where the person is placed at the centre of the
approach service and treated as a person first. The focus is on the person and what they
can do, not their condition or disability. Support should focus on achieving the
person's aspirations and be tailored to their needs and unique circumstances.

Enabling/reablement Reablement is a programmed approach to the care and services of the group of
approach the elderly, which seeks to assist them to restore everyday living skills and
relationships through a small, targeted program. Its core features are very basic
and aims to help customers recover their capabilities and improve their freedom.
Reablement is sometimes referred to as helping elderly people 'return to their
feet.'

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Rights-based A rights-based approach to elderly treatment is central to your work. It focuses on
approach the beneficiary of elderly care services. It includes service providers partnering
with residents to identify treatment and services based on their rights, beliefs,
desires and needs.

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b) Explain how each of the care approaches below could be provided by a carer. An example has been
done for you.

Care approach Example of how this can be provided

Person-centred Example answer:

approach We discussed all the care options with Mrs. Brown and answered all the
questions. At the end of the discussion she decided that she would like
assistance to shower but she will continue to clean her teeth and dress herself
unaided. She said that she may need help with buttons sometimes.

Person-centred  being given a choice at mealtime as to what food they would like.
approach  Deciding together what the patient is going to wear that day, taking into
account practicality and their preferences.
 Altering the patients bedtime and wake up time depending on when they feel
most productive.

Enabling/reablement  • need additional support to regain social connections or to regain

approach independence to do such things as their own shopping
 are living independently but need to rebuild strength in order to remain
independent.
 have been assessed as needing higher levels of care but who are willing to
undertake more intensive therapy to build their physical capacity and become
more independent with activities of daily living, after which they would revert to
receiving a lower level of care

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Rights based approach  integrating human rights norms and principles in the design, implementation,
monitoring, and evaluation of health-related policies and programs.
 The principle of equality and freedom from discrimination is central, including
discrimination on the basis of sex and gender roles

QUESTION 12
Research a best-practice aged care program (for example, you might choose the Eden Alternative or Active
Service Model).
In one to two paragraphs describe the program and why it is ‘best practice.’

Eden Alternative theory says in a culture that usually views aging as a time of decrease that life continues to
evolve, regardless of how old or with which challenges. It reaffirms that attention is not a unilateral road
but rather a cooperative relationship based on this new paradigm. Both carers and caregivers are listed
as "carers," each of whom is an active partner in the balancing of care and care. Care partner teams
work together to improve well-being through the three plagues of solitude, helplessness, and
forbearance

QUESTION 13

Mabel lives at home alone. She is a very independent woman and enjoys working as a volunteer in the
community and also runs an art class. Mabel fell and broke her shoulder. She needed surgery and spent
ten days in hospital. Once she was clinically stable, she was worried about how she would manage at
home as she had no family close by. She was told that she would be dependent on support for activities of
daily living for up to two months while her shoulder repaired itself.
Mabel was very worried that she would have to remain in hospital for that time, however arrangements
were made for her to be discharged from hospital and receive assistance at home until she was able to be
independent once more.
A care plan was set up and was planned to go for six weeks at which time it would be re-evaluated. Care
included showering, dressing, cleaning, transport to physiotherapy, occupational therapy, and meals on
wheels.

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At her review after six weeks Mabel has very happy with her progress. She was going back to volunteer
work one day a week and planning to restart her art classes next week. She had cancelled the meals on
wheels the previous week as she found she was able to cook for herself now. It was agreed that she no
longer needed home support.

Discuss the advantages that a reablement approach had for Mabel compared with more traditional models of
care.

The creation of a person plan, which is adapted to customer needs and is aimed at the customer and,
where applicable, the worker and/or family, represents a main feature of the reablement approach.
Reablement involves both general and customer-specific approaches based on a systematic, tailored
evaluation. Service is a complete service based on multidisciplinary methods that improve the physical,
mental, social, and psychological well-being of an elderly individual. This is the basis on which the staff
cooperates with customers with the assumption that the overall aim of the treatment program is to
achieve customer control and the rehabilitation program to provide selfcare or a lower standard of care

QUESTION 14
a) Describe the concept of human rights. In your answer, refer to the foundation document developed by the
United Nations that outlines our basic rights and freedoms.

Human rights are the fundamental rights and freedoms of all people worldwide, from birth to death. They
apply wherever you are, what you believe or how you live your life. It does not matter. They cannot be
removed, although sometimes they can be limited – if, say, an individual violates legislation or for the
sake of national security. These fundamental rights are founded on common principles such as dignity,
equity, equality, respect and independence. These principles are legally established and safeguarded.

b) Identify three ways in which a client in aged care could have their human rights ignored.

 Being treated rudely.

 Disparaging jokes about their age.
 Being turned down for a job.

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What do I need to hand in for this task? Have I completed this?

Your answers to each question 

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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 2

Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.

Name:

Date of birth: Student ID:

Unit:
 CHCAGE001 Facilitate the empowerment of older people

Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date

Case study 1

Case study 2

STUDENT DECLARATION

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: _____________________________________________________________________________________

Student name: ________________________________________________________________________________________

Date: _________________________________________________________________________________________________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

Date: ______________________________________________________________________________________________

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614544487.DOCX
ASSESSMENT TASK 2: CASE STUDIES

TASK SUMMARY:
You are to read the case studies and complete the questions that follow.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to textbooks and other learning materials
 Access to a computer and the Internet (if you prefer to type your responses).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in your due date as advised by your assessor: ____________________________________

WHAT DO I NEED TO HAND IN?

 Your answers to the questions in each case study.

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will
need to do one of the following:
 Answer the questions that were incorrect in writing.
 Answer the questions that were incorrect verbally.

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CASE STUDY 1: MARTA

Marta is suffering from dementia that is caused by a lifetime of alcoholism. She lives at home with her
husband Bill, who also drinks a lot of alcohol. A HACC worker visits three times a week.
Today her HACC worker notices bruises on Marta’s arms. This is the third time this month that she has had
bruises. When she asks Marta about them, she just looks ahead and says nothing, humming in her normal
way. When she asks Bill what happened he says, ‘I dunno – silly old cow keeps falling over. She was
probably drunk again and fell out of bed.’
The worker looks at the bruising pattern. She thinks that it looks more like someone has grabbed Marta
very hard.

1. What signs would the worker be seeing in the bruising pattern that would indicate Marta has more than
likely been grabbed hard rather than falling out of bed?

Victims may be hesitant or unable to share information with investigators for different reasons. Victims are
fearful of punishment or more abuse if they share it with other people. Knowing the patterns of wounds can
help us identify if it is bruises of abuse or from accidental situations. Colours of a bruising change from the
outside edge to inside. Originally having a reddish/blue appearance and progressing fast. Also, the types of
wounds can differentiate abuse or accidentals.

2. If Marta had fallen out of bed, what type of bruising and injuries would the worker expect to see?

Originally having a reddish/blue appearance and progressing fast. Also, the types of wounds can
differentiate abuse or accidentals.

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3. Explain what action the worker must take in regard to the suspected abuse.

Make sure the person is not in immediate threat. The support worker should report first to the nurse
supervisor for better interventions. It requires medical treatment as a subject of urgency. And file a
complaint to the police so that they can do a further investigation.

4. Identify at least two professional support services Marta could be referred to.

Alcoholism, Nurse and Midife Support Alcohol & Drug Support Line (ADIS) WA
alcoholdrugsupport@mhc.wa.gov.au 08 9442 5000 (Metro) or 1800 198 024 (Regional)\ Drinkwise alcohol
and your health Alcoholics Anonymous: 1300 222 222 (24 hours/day, 7 days/week) Street address Level 2,
232 York street South Melbourne VIC 3205 Postal address PO Box 5315 South Melbourne VIC 3205 Phone
03 9682 8641 Email info@drinkwise.org.au

Physical Abuse Australian Government Department of Social Services Women's Safety Triple Zero (000
Victims of Crime Women's Domestic Violence Helpline The Women's Domestic Violence Phone: (08) 9223
1188 Freecall: 1800 007 339

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5. The worker no longer feels safe going to Marta’s house. This is very stressful for her as she doesn’t want to
admit that she feels unsafe and insecure. She has been seeing a counsellor for other issues and decides
that she wants to speak to them about how she is feeling.
When talking to her counsellor, what does the worker need to consider in terms of her workplace’s privacy
and confidentiality requirements.

She needs to get help from medical professionals or counselling . She needs to talk to her manager about
the situation if she still not seem comfortable she needs to ask for different patients or location and look for
a different worker for Martha

6. The worker learns that a colleague has been discussing Marta’s circumstances and her stress reaction in
the lunchroom. There is often staff present who are not directly involved in client care. What legislation
and ethical requirements is the colleague breaching?

They breach the legislation and ethical requirements of privacy and confidentiality of the client and the
code of ethics. They are not supposed to talk about the patient and their situation even if they work
together. Especially if they are in public places because someone might hear them.

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7. What should the worker do now that they know Marta’s personal information has been discussed?

The worker should carefully document the details such as the bruising pattern, its appearance and
location in writing and have them photographed for evidence. He should notify it to the supervisor. He
should also ensure that his actions are respectful of Marta's rights and wishes

What do I need to hand in for this task? Have I completed this?

Your answers to this case study 

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CASE STUDY 2: CATHOLIC SERVICE

The Catholic service in your care facility has been changed from Tuesdays to Thursdays – the priest is not
able to attend on Tuesdays anymore.
Unfortunately, the service now clashes with the time that clients are able to go out for coffee in the local
town. The clients are taken to the coffee shop nearby and are also able to walk around the town and do a
little shopping if they wish.
The Catholic clients are very annoyed that they can no longer go on their coffee excursion. It’s not their fault
that the priest has needed to change arrangements!
When something about it is said to a staff member, the staff member says, ‘Well, you don’t have to go to
church! I’m sure God will agree that drinking a delicious cup of coffee is much more important than
listening to the priest. The priest probably won’t care anyway!’
Later that same week, one of the clients overhears a couple of the workers making fun of the Catholic
clients about their situation, and how they are putting a church visit above coffee and shopping.

1. Do you think the Catholic clients are being discriminated against? Explain your answer.

Yes. They are experiencing discrimination. The staff should respect their religion and encourage them to
look for a better option so that their schedule would fit in. And their religious practice is helping them to be
whole as a person.

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2. Identify one way that the concerns of the Catholic clients could be addressed to ensure their religious
needs are still respected?

It is better to give them another day for their coffee and to walk around the town and do a little shopping for
themselves. Help them to make it fit with their schedules. With these options, you are respecting them as a
person and their practices.

3. What action would you take if someone in the client group tells you they want to put in a formal complaint
regardless of what decision is made about the situation?

I'll help and refer them to my Nurse Manager or someone ahead of me to make their formal complaint in
process. This is how we respect them and give them their freedom on what they wan

What do I need to hand in for this task? Have I completed this?

Your answers to this case study 

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ASSESSMENT TASK COVER SHEET – ASSESSMENT TASK 3

Students: Please fill out this cover sheet clearly and accurately for this task.
Make sure you have kept a copy of your work.

Name:

Date of birth: Student ID:

Unit:
 CHCAGE001 Facilitate the empowerment of older people

Student to complete Assessor to complete

Student
Resubmission? Sufficient/
Assessment Task Y/N initials insufficient Date

Role play

STUDENT DECLARATION

I _________________________________________________________ declare that these tasks are my own work.

None of this work has been completed by any other person.

I have not cheated or plagiarised the work or colluded with any other student/s.

I have correctly referenced all resources and reference texts throughout these assessment tasks.

I understand that if I am found to be in breach of policy, disciplinary action may be taken against me.

Student signature: ___________________________________________________________________________________

Student name: ______________________________________________________________________________________

Date: ______________________________________________________________________________________________

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ASSESSOR FEEDBACK
Assessors: Please return this cover sheet to the student with assessment results and feedback.
A copy must be supplied to the office and kept in the student’s file with the evidence.

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

____________________________________________________________________________________________________

Assessor signature: __________________________________________________________________________________

Assessor name: _____________________________________________________________________________________

Date: ______________________________________________________________________________________________

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 ASSESSMENT TASK 3: ROLE PLAY

TASK SUMMARY:
In this role play you will need to work with a new client and respond to their goals and
aspirations. You are also required to answer a set of written questions after the role play
is complete.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Your assessor to play the role of Brenda.
 Access to textbooks and other learning materials.
 Access to a computer and the Internet (if students prefer to type their responses).

WHEN DO I DO THIS ASSESSMENT?

 You will do this task in your workplace or in the classroom (your assessor will determine the most suitable
location).
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor sees that you have not shown appropriate skills or knowledge, they will give you some
feedback and you will need to do the specific task again.

INSTRUCTIONS TO STUDENTS:
Read the information below about your new client, Brenda. You work for New Greens Aged Care Support.
Before you start the role play, you will need to do some research and gather information about:
 At least two types of local support services you believe would be suitable for Brenda
 Fire safety in the home

BRENDA

Brenda has recently had a knee replacement. She has had a series of falls over time, each one leaving her
more shaken and injured. Brenda wants to remain at home and age in place.
The information you have so far about Brenda is as follows:
 She is 74 years old and is a widower.
 Her husband passed away two years ago. She misses him terribly.
 Brenda has a 46-year-old daughter, Maisie.
 She lives in a three-bedroom house on a decent-sized block.
 She doesn’t know how she is going to be able to keep her house and garden clean and tidy.
 She has a small friendship circle, which consists of her church friends and friends of many years.
 She has lost interest in cooking, and in food in general.
 She is terrified she will fall again.
 She needs to attend physiotherapy twice a week (Tuesdays and Thursdays). Maisie can take her on
Tuesdays but works on Thursdays.
 She does not drive anymore and handed in her licence.
 She can’t be bothered cooking meals for herself so she tends to eat sandwiches, biscuits and cake

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 Brenda has a terrible fear of fire because a friend’s home caught fire from a faulty appliance. She tries to
switch everything off at the power switch at night before she goes to sleep, except for the appliances
that must run.
 She is very scared she will eventually be put in a home. She couldn’t bear to leave her family home and
the memories of her husband.
 You work for New Greens Aged Care.

Your assessor will play the role of Brenda. Your job is to talk to Brenda and empower her to have a better
quality of life as she ages in place for as long as possible.
Brenda will respond to your questions and give you further information that will help you during the
discussion.

During the role play, your assessor will be looking to see that you can:
 Communicate with Brenda in a respectful manner at all times
 Develop and maintain trust and goodwill
 Empower Brenda to make decisions to improve the quality of her life
 Apply a person-centred approach
 Respect her spiritual/religious beliefs and her right to express her identity and preferences
 Discuss the physical and social enablers and disablers that are impacting on her at this time
 Talk to Brenda about the impact on ageing on activities of daily living
 Encourage Brenda to take some responsibility for her health and wellbeing and to engage in activities
of daily living
 Explain the fire safety information you have gathered for her
 Talk to Brenda about potential service options that would be of benefit, showing her information you
have gathered
 Talk to Brenda about risks you have identified based on her scenario information and what she has told
you
 Maintain awareness of your own attitudes and values at all times, and avoid passing judgment or
showing disapproval
 Ensure Brenda understands her rights in regard to informed consent

After the role play you will need to answer a set of questions. Make sure you answer each question in as
much detail as you can.
1. What was your duty of care when advising Brenda of appropriate options?

 Treat with respect and courtesy

 Involve her to make decision about her own support

 Discuss support options that best suits her need

 Listen attentively to her concerns

 Respect her decision

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2. If Maisie asked you about Brenda’s nutrition and how her health is in this regard, what would you say to
ensure that you are adhering to standard service policy and protocols?

If Maisie asked you about Brenda's nutrition and how her health is in this regard, what would you say to
ensure that you are adhering to standard service policy and protocols?

Brenda's nutrition needs to be assessed and addressed accordingly. Her regular meals are predominantly
energy giving foods and lacks in the nutritional components such as vitamins, protein, minerals and oils.
While the changes and loss in appetite and cooking are understandable, Brenda still needs to eat a healthy
and nationally valuable diet to support the changes that her body is going through and to further support
the recovery process. Brenda and her daughter would both benefit from nutritional education to understand
the meals and portions necessary for Brenda.

3. What strategies would you use to maintain the trust and goodwill you have established with Brenda?

I would use the professional guide of ethical principles which define and provide a guideline to govern the
patient-nurse relationship. By far, Brenda would benefit from care services if she feels that she can trust me
as the nurse. To ensure that I maintain trust and good will, I would define my duties and responsibilities to
Brenda informing her about the list of things and services the nurse would provide and avail for her. I would
also be truthful with her informing her in a plain and understandable language of the options that she has. I
would be precise to the patient that the healthcare team or the New Greens Aged Care have no right or
intention to make a decision for her. Instead, she has the right and obligation to get all the information she
needs and use it to make an informed choice.

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4. Explain why services need to be reviewed as time passes, and why adjustments to services may be
required.

It is crucial to assess the services periodically to understand and document the patient's prognosis. It is
preferable that the patient records an increasing tendency to get well. However, in some cases, the
treatment regimen may need to be adjusted. Adjustments ensure that services that were not effective
are rectified and that any identified areas of weakness are improved accordingly. With time, expected
improvements may be recorded and in such cases, the adjustments involve disengaging services to
help the patient regain a state of independence to the best possible level.

One of the services Brenda decided to participate in is a fitness program for older people, which is held at
the local community centre. She has found it to be a great help with her knee and she has made many new
friends. Her overall demeanour and self-esteem improved greatly as a result of accessing this new service.
During one of your visits, she tells you she is not going anymore and would like to find another program of a
similar nature somewhere else. While you are more than happy to help meet her wishes, you are worried
about her sudden change of heart towards the program.
She finally tells you that there is a new instructor at the centre who is very impatient and rude and makes
her feel uncomfortable. She said he has made some unpleasant comments about her level of fitness and
suggested she is not suitable for the program. Brenda believes the instructor took an instant dislike to her
because she is much older than the others in her group and her knee injury has made it difficult for her to
do some of the exercises he has in the new program.
The last time she was there, he was very tough on her and called her a silly old woman for complaining that
she was tired and said perhaps she needed to find another program and instructor that would listen to her
whining. Brenda said that she cried and left, she was so humiliated in front of her friends.

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5. What would you tell Brenda about her rights in regard to this situation and what she can do to make sure
the community centre staff are aware of the instructor’s behaviour?

I would try to convince her detailing the benefits of the services with respect and

consideration. If she chooses to refuse all services, I would discuss this matter with

family member and ensure that the support is provide from her family member.

Brenda refuses to go back to the community centre and the program. You are disappointed because she
had made such progress and has made many new friends. She doesn’t get to see her friends very often
now. Brenda is very firm about accessing a new fitness program and a new centre. You do not think she is
doing the right thing – she has submitted a complaint about the instructor and the centre is investigating.
You think she should go back and hold her head high.

6. Explain why it is not appropriate for you to put your opinions on Brenda – in your answer, refer to the
principles of person-centred and rights-based care.

As a carer, I am responsible in respecting my clients wishes. I will provide her options and the decision is
still up to her. What I can do for her best interest is to help her find a suitable fitness program. I will not only
focus on her health progress but also to her healthcare being as a whole. She should be comfortable and
happy in receiving the services provided by the facility. Delivering person-centred care involves caring for
patients beyond their condition and tailoring your service to suit their individual wants and needs. It’s about
respecting that they have their own views on what’s best for them and have their own values and priorities
in life. I will adapt my services to their expectations and preferences, not the other way around. Doing so
enables her to retain her dignity and autonomy in an already challenging time.

What do I need to hand in for this task? Have I completed this?

Your answers to the questions 

Information gathered about support services 

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ASSESSMENT TASK 4: PROJECT

TASK SUMMARY:
This task follows on from the role play at Assessment Task 3. You are to do a safety check
on a real bathroom, assuming the bathroom is Brenda’s, and determine aids and
modifications that should be made to allow her to continue living independently.

WHAT DO I NEED IN ORDER TO COMPLETE THIS ASSESSMENT?

 Access to a bathroom.
 A camera (you can use your mobile phone camera).
 Bathroom Safety Checklist (at the end of this task).

WHEN DO I DO THIS TASK?

 You will do this task in your own time.
 Write in the due date as advised by your assessor: _____________________________________

WHAT DO I NEED TO DO IF I GET SOMETHING WRONG?

If your assessor identifies that you did not complete the checklist correctly or answer the questions correctly, you will be asked to fix the parts that are wrong and
resubmit.

INSTRUCTIONS:
At Assessment Task 3 it was established that Brenda has a fear of falling again. She seems to have great concern that this will occur in her bathroom, and does not
use the bath and feels unsafe in the shower.
For this task, you are required to choose a bathroom and take photos of it. You are to assume that this is Brenda’s bathroom. You can choose your own bathroom, a
bathroom at your RTO, a bathroom in your workplace or work placement service, etc. Ensure the photos show as much of the area as possible.
Using the Bathroom Safety Checklist (provided), complete a safety check of this bathroom. Remember that the purpose of this task is to identify aids and
modifications that can help Brenda feel more empowered and safer.
Make sure you do the safety check while you are in the bathroom so you can answer each item.

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Complete the questions at the end of this task.

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 Bathroom Safety Checklist

Student name: Date:

Yes/No Comments

Does the floor have a non-slip No The tiles are slippery

surface?

Is access to the shower safe? No The shower area is small

(For example, is there a raised
section of tiles to step over, is the
door in good condition, etc.)

Is there room for a seat near the Yes The seat fits the place
shower?

Is there room for a seat in the Yes It is appropriate

shower?

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 Bathroom Safety Checklist

Student name: Date:

Yes/No Comments

Is there a grab rail in the shower Yes

and in the bath?

Is there a grab rail near the toilet? Yes

(If the toilet is in the bathroom,
otherwise note ‘NA’.)

Is lighting in the room adequate? No The corridor from bathroom to bedroom is not well lit

Is there adequate heating? Yes

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 Bathroom Safety Checklist

Student name: Date:

Yes/No Comments

Is there sufficient ventilation to Yes It is appropriate

prevent condensation?

Is there sufficient room near the Yes

shower area for a worker to
provide assistance and support
as required?

Are there any other safety issues? Yes The door lock needs repairs

When you have completed the safety check, answer the following questions:

7. Is the bathroom currently safe for both Brenda and her future personal care worker? Explain your answer.

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No, the bathroom is not currently safe for both client and the carer because  The tiles are slippery.  There
is no handrail in the shower and toilet for convenience.  The care worker does not have the enough room for
providing assistance and support when giving shower to Brenda.

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8. List two recommendations you could make so this bathroom could be safer for Brenda. List two aids and two modifications required to reduce risk of injury or
illness.

 Get a non-slip mat for your bathtub. .

 Invest in railing or a seat for your bathtub or shower. .
 Keep a well-lit bathroom space

What do I need to hand in for this task? Have I completed this?

Photos of the bathroom (you can print these out or 

email them to your assessor)

Your completed checklist 

Your answers to the questions 

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