English training (store conversation) – 14/09/2012

WOWW Service
I. Welcoming
Selamat pagi/siang/malam, silakan : Good morning/afternoon/night, please.
Selamat datang di Circle K : Welcome to Circle K.
II. Offering Service
Ada yang bisa saya bantu pak/bu? : May I help U sir/mam?
Apakah ada yang bisa saya bantu? : Is there anything I can help?
: Is there anything I can do for you?
Keranjangnya, silakan : Here is the basket, please.
Mungkin anda butuh keranjang? : Maybe you need a basket?
III. Wrapping Transaction
Kalimat reminder
Ini saja? : That’s it?
Ada yang lain? : Anything else?
Suggestive Selling
…….. nya mungkin? Itu adalah produk baru : Maybe you want to try …….? It is a new
product.
Kami sedang ada promo untuk ……. Beli 2 gratis 1 : We have a promo for …… Buy 2
get 1 free.
Isi pulsanya sekalian? : Maybe do you want to top up?
Totalnya adalah Rp. 73,000,- : The total is seventy thousand rupiahs.
: It is seventy thousand rupiahs.
Anda mau membayar dengan tunai atau kartu (EDC)? : How would you like to pay?
Cash or with card?
Ini kembaliannya, Rp 5,000,- : Here’s your change, five thousand rupiahs.
Anda butuh kantong plastik? : Would you like plastic bag?
IV. Wonderful Service
Terima kasih telah berbelanja! : Thank you for shopping! (in Circle K)
 English training (store conversation) – 14/09/2012

Store Conversation
Example :
1. CSR : Good morning! Welcome to Circle K!
A : Thank you. Im looking for …… . Where I can find it?
CSR : Oh….It is on the ………. section. I’ll help u to find it.
A : Oh. Thank’s.
CSR : Here is your ………….
A : Thank you. I’ll take that.
CSR : Anything else sir/mam? Maybe you want to try …………? It is a new product.
A : No. thank’s.
CSR : Ok. So, it is ………… rupiahs. Would you like plastic bag?
A : No. I’ll take it on mw bag.
CSR : Your money is ………. rupiahs. Here is your change, ……. rupiahs. Thank’s for
shopping!
A : Ok. Thank you.
2. CSR : Good morning! Welcome to Circle K!
A : Thank you.
CSR : Is there anything I can help?.
A : Oh. I have cold. I need a cold tablets
CSR : Oh. It is on pharmaceutical section. I’ll help u find it.
A : Thank you. Can you help me for the instruction? I can read this in Indonesia.
CSR : Sure. It says, two until three times a day after you eat.
A : Ok. Thank’s.
CSR : Your welcome. Get well soon.
A : Thank you
 English training (store conversation) – 14/09/2012

Location & Directions

Example :
Excuse me? Could you come here for a second?
Sure. What do you need?
I’m a bit lost; could you help me? I’ve been driving awhile.
Sure thing! I can give you directions; I know this area well.
What a relief! That would be really helpful.
No problem. Where are you headed?
I need to find a gas station; my car is low on gas.
Alright. Go down this road you’re on for about 2 more miles.
Okay. Is it on this road?
No. Take the third left and go for about half a mile.
Okay, is it on the left or the right side of the road?
It will be on the right.
What does it look like?
It has a red roof. You can’t miss it.
Awesome, thanks! How do I get the highway from there?
Take a right out of the gas station and go two miles.
Awesome! Thanks, hopefully I won’t get lost.
Where are you going, anyway?
I’m going to the beach!
You’re actually not that far. On the highway, you’ll reach it in no time.
Oh, really? That’s awesome.
Yeah. It should be the third or fourth exit off of the highway.
That’s great. There will be signs too, right?
Yeah; look for the green signs that say Beach. They’ll take you right to it.
Perfect! I’m not lost after all! Thanks.
No problem! Have fun at the beach!