WG1 Final Exam 2566

Course: Writing and Grammar 1 Date: 25 July 2023
Final examination 20% Time: 17:00-19:00 (120 minutes)

Tell your full name in this box:
Name:
The final examination will cover these topics as follows:

There are 40 items divided into 2 formats: multiple choices and writing for 44 marks.
It will be calculated to be as 20%. All are in 9 pages.
Multiple choices 29 items for 29 marks (10%)

Part 1 Identify the levels of formality of emails and letters. Items 1-10
Part 2 Identify the functions of email paragraphs. Items 11-16
Part 3 Identify the sections of reports. Items 17-20
Part 4 Interpret the graphs and charts in reports. Items 21-24
Part 5 Use the emails expressions/phrases correctly. Items 25-29
Writing 11 items for 15 marks (10%)
Part 6 Read a text and take notes. Items 30
Part 7 Understand the main points of messages. Items 31-35
Part 8 Use the pattern of types of emails and letters. Items 36-40
You have to finish all items within 120 minutes. Then send your paper back online via email:
wannapajenwit@gmail.com
Make sure that you put your full name clearly in this paper and in the subject line of your email.
(subject line should be “WG1 final + Your full name”.)
Rules:
1. You are NOT allowed to use any devices to help you do the examination such as
online/offline dictionary, Google Translation, AI or other applications.
2. You are NOT allowed to ask any other people while taking the examination. Please do it
by yourself with the time limit (120 minutes).
3. Cheating CANNOT be accepted in any case.
1
Part 1. Identify the levels of formality of emails and letters.
Instructions: Read the 10 following sentences. Decide if they are beginnings or endings. Then
decide if they are more formal or more informal. Choose the correct choice (A-D) below.
Choices: A. beginning and formal

B. beginning and informal
C. ending and formal
D. ending and informal
1. I hope that everything is clear now, but do not hesitate to contact me if you need any clarification.
2. Btw, I’ll be back late. Can you do the shopping and buy something nice for dinner? Thx. Cu later.
3. This email is to inform all staff that the computer network will be shut down for maintenance
over the weekend.
4. Meg! What a surprise! How nice to hear from you! How are things?
5. I look forward to receiving your comments on this matter.
6. I think that’s all for now. Will keep you updated. Am on ext 391 if you have any Qs. Cheers,
Lukas.
7. Dear colleagues – I thought it was a very useful meeting on Friday. Please find attached my
report, as promised.
8. Anyway, I’m so happy for you! You really deserve this. Write again soon and tell me how it’s
going.
9. Hey Lara. Been talking about hols with S. Looks like we won’t b able to join u. Really sorry.
10. We are writing to advise you of some changes in our price list.
Questions 1 2 3 4 5 6 7 8 9 10
Your
answer
2
Part 2. Identify the functions of email paragraphs.
Instructions: Match items 11-16 with the purpose A-F.
Choices: A. action required D. offer to the customer
B. background to the complaint E. action to solve the problem
C. details of the problems F. apology and explanation
Email 1
(item 11) My new internet service was installed on 3rd January by your company technician. I
subscribe to your Premium Business Plan service. Apparently this guarantees (according to your
website) ‘maximum download speeds and superfast broadband’. However, it is now two weeks
since installation and there have been a series of problems with the service.
(item 12) First of all, internet use is often interrupted or download speeds are very low. This
means that I am unable to videoconference with colleagues and clients. Worse still, on 10th
January there was no service at all so I telephoned your helpline. I was told by a recorded voice
that the service was temporarily interrupted. In fact, the service did not return until 24 hours
later. The internet service continues to be slow.
(item 13) Having been unable to speak to someone, I am writing to you to demand that a
technician solves the problems immediately. I intend to withhold any further direct debris from
my bank account until the matter is resolved.
Email 2
(item 14) With reference to your complaint dated 18th January, we sincerely apologize for the
inconvenience caused by problems with your service. Temporarily, there have been a number of
faults reported in your area of the country and so our service team has been extremely busy
trying to resolve certain technical issues.
(item 15) I am happy to report that we have been able to isolate the problem It has been caused
by local roadworks in your district affecting cables beneath the surface apparently. The lines are
now rapidly being fixed. You should experience normal service by midnight tonight at the latest.
(item 16) Due to the inconvenience caused to you, we will refund your subscription for the
months of January and February. Please accept our apologies and contact us again if you are not
completely satisfied with this response.
items 11 12 13 14 15 16
Your
answer
3
Part 3. Identify the sections of reports.
Instructions: Match items 17-20 with the section of the report correctly.
Choices: A. Executive Summary D. Findings
B. Introduction E. Conclusions
C. Research F. Recommendations
Confidential: Management only
17 _______________________
This report outlines the situation facing Kompleet Solutions, based on data on business
performance and economic indicators.
It recommends:
- closing the Birmingham operation immediately
- closely monitoring the London and Swindon operations and investigating closure
- monitoring Bristol
- urgently seeking cost-cutting measures
18 _______________________
This report outlines the current situation of Kompleet Solutions’ business, looking at the business
indicators and the economic background. It goes on to make recommendations for the future
direction of the business.
19 ______________________
For the purpose of this report, I have gathered data on three leading indicators of the performance
of Kompleet Solutions: premise occupancy, total income, and profitability.
I have also gathered data on two significant economic indicators, which we can take as a measure
of the health of the national economy and the confidence of leading banks and potential
entrepreneurs: GDP growth rate and unemployment rate.
All of these measures have been studied over the last three full years, which coincides with the
difficulties faced by Kompleet Solutions.
20 ________________________
Total income was generally stable in year 1, with an upturn in year 2, especially in the London
and Swindon operations. The most recent year, year 3, has seen a downward trend in total
income, accelerating in the second half of the year. The new Birmingham operation initially did
well, with rising income, against this trend, but in the second half of the year income has fallen
rapidly.
Profitability is, of course, a function of income and occupancy. A certain minimal level of
occupancy is required to ensure a profit is made. The break-even point for occupancy varies
between locations, but generally falls between 55-65%.
Bristol and London Docklands remain above this break-even point, while Swindon is getting
close to it. As a result, the profitability of the Swindon operation is now borderline, and the
profitability of the London Docklands operation has collapsed.
With an occupancy rate of 35%, Birmingham has never reached break-even, and the loss on these
premises is currently growing.
Items 17 18 19 20
Your
answer
4
Part 4. Interpret the graphs and charts in reports.
Instructions: Choose 4 graphs related to the conclusion and order the graph describing in the
report respectively. (items 21-24)
Choice A Choice B Choice C
Choice D Choice E Choice F
As findings shown, profitability is, of course, a function of income and occupancy. A certain
minimal level of occupancy is required to ensure a profit is made. The break-even point for
occupancy varies between locations, but generally falls between 55-65%.
In conclusion, Kompleet Solutions has been very badly affected by the economic downturn.
The economic climate has worsened dramatically in the last year. GDP growth has fallen from
around 3% to 0.5% in less than a year, and the forecast is for continued low growth or stagnation.
Unemployment, with a slight delay, has increased steeply following this.
This has led to the failure of many small businesses, a climate where banks are unwilling or
unable to lend, especially to higher-risk start-up companies, and a sharp decline in the number of
new companies registering and companies expanding.
While our operations in London, Bristol and Swindon have been very badly affected, they are
still profitable. However, our most recent opened operation in Birmingham, opened only shortly
before the downturn began, has never reached a break-even level of occupancy, and in the
current climate it is unlikely to do so.
Items 21 22 23 24
Your
answer
5
Part 5. Use the emails expressions/phrases correctly.
Instructions: Match the expressions in the choices with the blanks correctly. (items 25-29)
Choices A. Do you want to … D. So, that’s …
B. That would be great. E. How about …?
C. I’m afraid I can’t
Dear Mina,
The site manager in charge of building the factory in Muscat is coming here next week.
(25)__________________ to meet him? (26)___________________ sometime on Thursday?
Dear Olga,
Thank you for invitation, but (27)______________________. I am free all day Wednesday.
(28)__________________ 2.00?
Dear Mina,
Yes, (29)________________________. So, that’s Wednesday at 2:00. See you then.
Items 25 26 27 28 29
Your
answer
6
Part 6. Read a text and take notes.
Instructions: Rewrite the email as a short note. The maximum length is 80 words, including the
subject line. Think carefully about what information you need to include. (item 30) (5 marks)
Subject: Training course in how to use spreadsheets
I have found some interesting information about a computer training course taking place in the
city centre. In our department we use Excel a lot, but we don’t really get the maximum benefit
from it in terms of cost and time savings. Therefore I think it would be useful for someone
from our department to attend this course. I have a copy of the leaflet advertising the course,
and the details are as follows. The name of the course is ‘Spreadsheets for Financial Planning’,
and the course dates are from 4 June to 8 June. The course runs every evening, from 18:00 to
19:30. The cost is $750.
I am available at that time and I would like to go. I can bring back the skills I learn and help
other people in the future. I know it’s quite expensive, but I would like to ask you if it is
possible for the company to pay the course fees. Unfortunately I can’t afford to pay for it out
of my own money. Thank you very much.
Write your note here.
7
Part 7. Understand the main points of messages.
Instructions: Categorize the key information of the message. (items 31-35)
Email 1:
Dear Sir/Madam
I am writing to enquire about the electricity convention in August. My company would like to
book a stand in the exhibition area. Could you please send details for exhibitors?
I look forward to hearing from you.
Frank Rosling
Berlin Energies
31. What is the main point of email 1? _____________________________________________
Email 2:
Dear Mr Rosling
Thank you for your enquiry. Unfortunately, all the stands for the exhibition are now booked.
However, we have a waiting list because sometimes space becomes available at the last minute.
If you would like me to put you on the waiting list. Please fill in the attached form with your
company details.
Best regards
Ariadna Natera
Conference Programme Manager
Email 3:
Further to our phone conversation, I am writing to apologize for the mistake in our invoicing.
This could have been due to a computer error. If the records had been checked, we would have
seen that this invoice was dated from 1st May last year, not this year. Once again, please accept
my apologies as the fault was clearly outs.
Email 4:
We are pleased to announce the new Head of training. Charlene Watson has been promoted to the
position after working as an assistant in Human Resources for two years. Charlene said, ‘It’s an
exciting change in my career’. Charlene is already working on a number of new training projects.
Charlene’s line manager Ellie Dau (Head of Human Resources) said, ‘Charlene is a very
impressive employee with a lot of expertise.
Email 5:
I’ve had several requests for more regular team meetings. I suggest that we have a meeting every
Monday morning at 8am to share information and plan the week’s work. What do you think?
8
Part 8. Use the pattern of types of emails and letters.
Instructions: Fill in the blanks with expressions correctly. (items 36-40)
Dear Ms Shanchez
Further to your application for the post of Front Hotel Manager at the Ashton Hotel, London,
(36)_________________________________________ to an interview on 3rd November at 14:00
in the hotel’s Azure conference room. If you are able to attend at this time, please confirm your
attendance by the end of tomorrow at the latest.
Dear Ms Lowell
Further to our phone conversation, thank you for emailing the catalogue and prices so promptly.
My company is interested in ordering disposable chemical protection clothing from you
including coveralls, overshoes, and gloves. However, before I confirm this order, please would
you clarify the following points:
- What is the minimum delivery time on these items?
- Our normal terms of payment include the full price paid in 30 days. Is that OK for you?
(37)___________________________________________.
R. Boars
Dear Sir/Madam
I’m (38)____________________________________ about the conference facilities at your
hotel.
I’m arranging a conference for a group of about 50 managers from around the country. I’m
(39)_________________________ both your conference suite and hotel rooms for the delegates.
The conference will be for two days in early June. The exact dates are yet to be confirmed. I
would need a room large enough to accommodate all 50 delegates at once, and also three or four
smaller meetings rooms with space for 15 people.
I will also need approximately 50 hotel rooms for the two nights of the conference.
(40) I’d _________________________________________if you can provide these facilities. If
so, could you please give me separate quotations for the conference venue and the hotel rooms?
Regards,
************************End of final examination*************************

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Course: Writing and Grammar 1 Date: 25 July 2023

Final examination 20% Time: 17:00-19:00 (120 minutes)

The final examination will cover these topics as follows:

Multiple choices 29 items for 29 marks (10%)

Choices: A. beginning and formal

Choice D Choice E Choice F

Write your note here.

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