CHAPTER 2

ORGANIZATIONAL STRUCTURE

CEO

GENERAL MANAGER

Room Operation Human Food and Activities and

and Guest Service Accounting Beverage Special Events
Resource

Front Desk Accounting

HR Manager F and B Manager Event Manager
Manager Manager

Finance and Food Production

Reservations Recruitment Indoor Activities
Operation Personnel’s

Room Service
Housekeeping Payroll Outdoor Activities
Attendant

Maintenance Catering
Engineer Coordinator

Security
FORM OF BUSINESS STRUCTURE

Limited Liability Company will be the form of our business structure. Compared to

a sole proprietorship or general partnership, it is a legal entity that offers business

owners additional benefits and aids in protecting owners' personal assets. It has the

ability to pass through any business profits and losses to their personal income tax

return, together with all the protections of a corporation.

The biggest advantage of an LLC is that it safeguards the assets of its

shareholders in the event that the company runs into legal problems. Suppose a lawsuit

is filed against your company. In our company, any judgements rendered against the

company won't affect the personal assets. You as the partner won't be required to use

personal funds to satisfy the judgment if your company is unable to do so.

ORGANIZATIONAL CHARTS

A3S Corp. Organizational Chart

DUTIES, RESPONSIBILITIES, AND QUALIFICATIONS OF STAFF

CEO
A chief executive officer (CEO) is the highest-ranking executive in a company.
He/ she is usually chosen by the board of directors and is responsible for overseeing
all aspects of day-to-day operations at a company.

Qualifications:
o Completed a bachelor degree in business, commerce, economics or the industry

you plan to enter (for example, engineering). This usually takes three years of

full-time study.

o Have an advancing skills with a relevant master’s degree, such as a Master of

Business Administration (MBA).

o Gain extensive work experience in leadership roles across a range of

businesses, or work your way up through a company. Prior senior-level

managerial experience is typically required before becoming a CEO.

Duties and Responsibilities:

o Interacting with shareholders, governmental bodies, the general public, and the

media on the company's behalf.

o Establishing and carrying out the company's objective and vision.

o Creating and carrying out business, strategic, and financial plans.

o Assessing the performance of additional executive leaders within the

organization.

o Keeping abreast of market trends, growth prospects, and competition in the

marketplace.

o Determining the company's risks and making sure they are managed and

reduced.
 o Providing accurate and timely information on the organization's overall

performance, including financials, risk ratings, compliance, and growth prospects,

through to the board of directors.

General Manager
To ensure that guests have a wonderful stay, the general manager is in charge of all

daily hotel operations. All hotel services, including front desk, housekeeping, maintenance,

revenue management, expense management, team building, and staff development, fall within

their supervision.

Qualifications:
o Previously employed for (x) years as a general manager

o Outstanding interpersonal, communication, and leadership abilities

o Have an outstanding presentation ability

o A track record of inspiring and leading diverse teams with success

o Multitasker, intellectual powerhouse, and critical thinker

o Excellent time-management and organizing skills

o Have a master's degree in business administration or a related discipline

Duties and Responsibilities:

o Educating new hires on company rules and regulations, including security

precautions and legal needs

o Keeping an eye on employees' performance to make sure they're achieving

company requirements and revising job descriptions if necessary

o Overseeing all hotel operations, including hiring personnel, assigning shifts, and

making sure that standards are fulfilled

 o Ensuring that every area of the hotel business, including cleanliness, upkeep,

security, staff professionalism, and customer service, meets criteria for customer

satisfaction

o Directing marketing initiatives to raise hotel brand awareness among prospective

guests

o Creating marketing efforts to draw new visitors and boost return visits

o Ensuring that all rules against discrimination based on a person's ethnicity,

gender, marital status, age, or other characteristics are adhered to

o Scheduling, hiring, and training non-managerial

o Regularly evaluating staff performance to guarantee efficient job performance

Guest Service Representative

Guest service representatives are professionals in the hospitality industry who primarily

work in hotels. They are mostly in charge of serving as a guest's front desk, receiving payments

from visitors, and providing information on numerous topics.

Qualifications

o Preferably with an associate's degree in business administration

o two or more years of experience working in customer service

o knowledge of multi-line office phones

o being able to use office technology, including a computer

o being able to spend a lot of time in front of a computer

o better understanding of Microsoft Office programs

o In all encounters with guests, displays a cheerful and amiable disposition.

o To record guest interactions in the database, one must be meticulous.

 o An attentive listener with the capacity to handle guest concerns and defuse

situations

Duties and Responsibilities

o Serve as the initial point of contact for inquiries about guests.

o Address and record customer complaints in the database.

o To resolve issues with guests amicably

o Communicate with other departments to address issues raised by visitors

o Revisit guest records

o Resolve issues for guests by problem-solving

o Complete product education to address inquiries from visitors

o Offer amenities and activities at the facilities.

Front Desk Manager

Front desk managers keep an eye on the daily activities of front desks and welcome

areas for establishments, primarily in the hospitality sector. They oversee personnel training and

management, office management responsibilities, and customer service issues.

Qualifications

o Proven work experience as a Front desk manager or Reception manager

o Hands on experience with office machines (e.g. fax machines and printers)

o Thorough knowledge of customer service, office management and basic

bookkeeping procedures

o Proficiency in English (oral and written)

o Solid knowledge of MS Office, particularly Excel and Word

o Excellent communication and people skills

 o Good organizational and multitasking abilities

o Problem-solving skills

o High School diploma; additional certification is a plus

Duties and Responsibilities

o Make sure the front desk is organized and has all the supplies and stationery

needed (e.g., pens, forms and informative leaflets)

o Included in the office crew are receptionists, security personnel, and call center

representatives.

o Plan your shifts

o Consistently deliver dependable customer service

o Respond to consumer concerns and requests.

o Troubleshoot emergencies

o keep track of supplies and place orders for them

o Ensure that mail is distributed properly.

o Establish and maintain the office budget

o Keep current records of your office's costs and spending.

o Be sure you follow the company's policies and security needs.

Accounting Manager

Manages the accounting staff who are responsible for financial reporting, billing,

collections, payroll, and budget preparation. Recruits and hires accounting and financial staff

and conducts performance evaluations. Coordinates training programs for new staff and

identifies training needs for current staff.

Qualifications
 o A bachelor's degree in finance, accounting, or a comparable discipline

o It may be preferable to have experience in management, accounting, or a related

sector.

o Excellent communication and leadership abilities.

o Strong command of management, finance, and accounting principles.

o Outstanding math abilities.

o Proficiency with computers, notably MS Office and accounting applications.

o High degree of effectiveness and precision.

o Willingness to abide by all company, national, state, and municipal regulations.

o Ability to examine a lot of data and pay attention to details.

Duties and Responsibilities

o hiring, training, and inspiring accounting personnel while managing and

distributing departmental responsibilities

o assessing, creating, and enhancing departmental controls, systems, and

practices to improve accuracy and productivity.

o overseeing the day-to-day operations of the accounting department and ensuring

that all significant assignments, month-end reports, and year-end reports are

accurate and finished on time.

o making sure that all accounting procedures adhere to GAAP and the most recent

financial regulations

o providing reports based on an analysis of financial data for management,

stakeholders, and external parties like suppliers or lenders.

o keeping thorough and accurate financial records, taking part in audits and

reconciliations as necessary.
 o helping other departments as they set goals, develop strategies, and make

choices that could have an influence on the bottom line of the company.

o maintaining knowledge of the most recent financial industry developments.

Human Resource Manager

The Human Resource Manager will lead and direct the routine functions of the Human

Resources (HR) department including hiring and interviewing staff, administering pay, benefits,

and leave, and enforcing company policies and practices.

Qualifications

o Bachelor’s degree in Human Resources, Business Administration, or related field

required.

o A minimum of three years of human resource management experience preferred.

Duties and Responsibilities

o Oversees employee disciplinary meetings, terminations, and investigations.

o Maintains compliance with federal, state, and local employment laws and

regulations, and recommended best practices; reviews policies and practices to

maintain compliance.

o Maintains knowledge of trends, best practices, regulatory changes, and new

technologies in human resources, talent management, and employment law.

o Performs other duties as assigned.

Food and Beverage Manager

 Food and beverage managers are responsible for planning, controlling, and ordering

food and beverages for a hospitality business.

Qualifications

o 3 years of experience in a comparable position or managing food and beverages

o customer-focused strategy

o outstanding interpersonal, communication, and leadership abilities

o Problem-solving and critical thinking abilities

o team player

o excellent time-management and organizing skills

Duties and Responsibilities

o Plan, anticipate, and carry out food and drink orders.

o Deal with customer complaints slowly.

o Create alternate menus for consumers with dietary restrictions

o Verify the availability of food and drink, and place orders as necessary.

o Track shipping and place orders

o Establish communication and enduring connections with suppliers

o Observe safety, health, and food standards.

o Plan, recruit, train, supervise, and manage the staff members

o oversee and keep an eye on the consumer welcome

o Always aim for providing great customer service.

Event Manager
 Event managers, also referred to as event planners or event coordinators, carry out

duties like locating and reserving venues, communicating with customers and vendors, handling

logistics, overseeing budgets and invoicing, setting up accreditation, controlling risk, and

delivering post-event reports.

Qualifications
o Degree in public relations, communications, or hospitality.

o Communication and marketing skills.

o Project management experience.

o Good leadership skills.

o Highly Organized.

o Multi-tasker.

o Good time management.

o Proficiency in various event software.

o Expert interpersonal skills.

o Risk management experience.

Duties and Responsibilities

o Brainstorming and implementing event plans and concepts.

o Handling budgeting and invoicing.

o Liaising and negotiating with vendors.

o Negotiating sponsorship deals.

o Handling logistics.

o Updating senior management.

o Managing branding and communication.

 o Developing event feedback surveys.

o Obtaining permits.

o Handling post-event reports.

Finance and Operation Manager

Managers of operations and finance are in charge of monitoring the organization's

financial situation. They frequently oversee a group of accountants, bookkeepers, and other

financial experts that assist them in making sure that funds are being used wisely and that the

business' finances are in order.

Qualifications

o Bachelor’s degree in business, finance, accounting, or related field

o 10+ years’ experience in a finance or operations role

o Proven track record of developing and implementing successful business strategies

o Strong understanding of financial analysis and reporting

o Expertise in developing and managing budgets

o Ability to lead and motivate teams

Duties and Responsibilities

o Maintaining and enhancing financial operations through the preparation of

reports, analysis of accounting data, and advice to management.

o Organize the creation of the balance sheets, income statements, and cash flow

statements that are released each month.

o To forecast upcoming revenues and costs, examine trends, costs, revenues,

financial commitments, and obligations.

 o Assist in the creation of rules or processes by making suggestions based on

study and financial analysis

o Observe adherence to corporate policies and generally accepted accounting

principles.

o Researching and analyzing accounting data will help other departments.

Housekeeping

The guest rooms and other public areas of a hotel are cleaned, maintained, and

organized by hotel housekeeping staff. They improve the environment for guests and make it

safer by upholding high standards for cleanliness and orderliness throughout the building.

Qualifications

o One to two years of housekeeping experience

o Understands oral and written instructions

o Prioritizes work

o Learns and practices cleaning techniques and procedures

o Friendly guest interactions

o Teamwork

Duties and Responsibilities

o Cleans and sanitizes hotel and guest rooms

o Vacuums and sweeps floors, carpets, and rugs

o Makes beds and changes linens

o Cleans and sanitizes bathrooms, showers, toilets, sinks, and countertops

o Replenishes toiletries and towels

o Empties trash receptacles

Security Officer/ Official

By patrolling the area, keeping an eye on the security cameras, inspecting the building,

manning the entryways, and checking guests, security officials are responsible for keeping the

area and the staff secure.

Qualifications
o High school diploma or equivalent

o Registered security officer

o Proven experience as security officer

o Helpful, courteous attitude

o Certification in first aid, CPR/BLS, and self-defense

o MMPI - Psychological testing, if armed or otherwise required

Duties and Responsibilities

o Setting up security controls and systems.

o Routinely inspecting and patrolling the property.

o Monitoring security camera feeds and reporting unusual activity.

o Interacting with authorities, firefighters, and emergency medical staff.

o Keeping an eye on public access and safeguarding the safety of all employees

and guests.

o Addressing alarms and reviewing security tapes.

o Investigating accidents, suspicious activity, and security flaws.

o Capturing intruders and offenders.

o Keeping a record of activity and creating reports from surveillance.

o Observing corporate policies and legal requirements

Maintenance Engineer

Maintenance engineers perform planned maintenance and breakdown repairs on

engineering machinery or plants. The duties of maintenance engineers include inspecting,

maintaining, and servicing machinery, apparatus, systems, and infrastructures.

Qualifications

o Bachelor's degree in mechanical or electrical engineering.

o Shown employment history as a maintenance engineer.

o Understanding of EPA and OSHA regulations

o Advanced understanding of heating, plumbing, electrical, and mechanical

systems

o Understanding of system diagrams

o Superior troubleshooting abilities

o Knowledge of equipment and safety procedures

o Working knowledge with heavy machinery

Duties and Responsibilities

o Preparing for and carrying out planned maintenance

o Responding to malfunctions

o Identifying problems

o Fixing machinery

o Managing engineers and other technical workers

o Acquiring specialized parts, fittings, or fixtures

o Handling finances

o Keeping statistics and accounting records

o Maintaining adherence to health and safety laws

 o Establishing maintenance guidelines

o Maintaining supplies and equipment inventories.

Food Production Personnel’s

They perform packing, machine operation (manually or mechanically), manufacturing

activities and processes for foods and beverages, preset procedures, and adherence to food

safety laws.

Qualifications

o Necessary to complete a GED or high school diploma program.

o ability to follow all applicable food safety regulations

o It's necessary to have a basic understanding of math and reading

comprehension.

o The preferred qualifications include industrial kitchen or food processing work

experience.

o Knowledge of quality control techniques

Duties and Responsibilities

o Controls for equipment including boilers, ovens, fryers, and cookers should be

monitored and adjusted as necessary.

o Cooking temperature and duration can be changed, and kitchen equipment can

be programmed to operate in accordance with business and recipe

specifications.

o Respond to all equipment malfunctions and alarms, using the 40 switch to turn

off as necessary.
 o Measure the necessary amount of raw ingredients into the cooking apparatus in

accordance with the company's recipes and industry norms.

o Verify that each food item satisfies the standards for quality set out by the

organization by inspecting it for size, shape, and luster.

Catering Coordinator

At hotels, resorts, and other establishments, catering coordinator oversee the food

service for special events. They welcome visitors, supervise food preparation, plan the event's

design and activities, supervise workers, and carry out administrative chores.

Qualifications

o Diploma from high school.

o It is preferred that you have a bachelor's or associate's degree in hospitality,

culinary arts, or a related subject.

o Required to have prior work experience in the hospitality or food service sectors.

o Working in a fast-paced atmosphere is a must.

o Business and/or financial management abilities.

o Excellent communication skills both in writing and speaking.

o Have a polished appearance.

Duties and Responsibilities

o Welcoming visitors and customers.

o Maintain efficient, prompt, and polite communication with all visitors and

employees.

o Establish a schedule for the event and manage it to make sure it goes off without

a hitch.
 o Set up and take down of the decor should be coordinated.

o Processing and promptly receiving food orders.

o Keeping a supply of food and office equipment in stock.

o Coordinating with external suppliers and vendors.

o Control the kitchen and catering personnel.

o Scheduling for the staff.

o Assisting management with financial management and the food and decor

budget.

o Maintain a professional manner and high standards for personal grooming.

Room Service Attendant

To ensure that visitors have a pleasant and comfortable stay, room attendants are in

charge of cleaning and maintaining guest rooms. They make sure that every room is welcoming

and spotless, and they respond to all visitor inquiries courteously and intelligently.

Qualifications

o High school diploma, preferred.

o Previous guest service and/or housekeeping experience.

o Experience using industrial cleaning equipment and products.

o Flexible working hours.

o Ability to work with little or no supervision while meeting high-performance standards.

o Physical mobility and stamina.

o Ability to follow instructions.

o Professional and polite.

Duties and Responsibilities

 o Make mattresses and change the linens

o Change used towels.

o Mop and sweep the floor.

o Clean carpets

o the furniture.

o Restock bath care items (e.g., soap and shampoo)

o Restock the mini-supply bars of food and drinks.

o Clean public spaces, such as hallways

o Report any technical problems and upkeep requirements.

o Answer questions from visitors (e.g., on additional services)

o assist visitors in locating missing things

o Make sure that by the end of the shift, all designated rooms are clean and orderly.

o Observe hotel security regulations

SOURCE OF STAFF

Sources of Recruitment
 Searching for potential applicants and influencing them to apply for open positions inside

the organization is referred to as the recruitment process. To discover qualified people for the

organization's growth is the goal of recruitment. The term "sources of recruiting" describes a

number of ways to get in touch with job seekers in order to locate potential workers. Simply

said, sources of recruitment are the channels via which information about open positions is sent

to potential applicants.

Finding the suitable people and accepting their applications come next after deciding

what skills and experience are required for the various jobs in issue. To do this, one needs first

ascertain the locations of these people. To put it another way, one must be aware of the

sources of recruiting before announcing staffing needs and encourage qualified individuals to

apply for the open positions.

Two sources of hiring are typically acknowledged: internal sources and external sources.

Internal Sources

It is a hiring process carried out within the business or organization. An organization has

easy access to internal sources of hiring. Three internal sources dominate: transfers,

promotions, and rehiring of former employees.

Employee productivity may rise as a result of internal recruiting as their motivation level

rises. Time, money, and effort are also saved. Internal hiring does have the disadvantage of

keeping the business from bringing in fresh talent. Additionally, not all of the staffing needs can

be filled internally. There must be outside hiring.

External Sources
 Candidates who have never been hired by the firm before are the focus of external

sources of recruitment. It is necessary to seek for external sources of recruitment from outside

the company. However, it takes a lot of time and money. Employment at the factory gate,

advertisement, job exchanges, employment agencies, institutions of higher learning, etc. are

some examples of external sources for hiring.

Employment at Factory Level - This is a source of outside hiring when job openings

are advertised on noticeboards outside the factory or at the gate. This type of hiring is typically

used when factory workers need to be hired. There are certain folks who are constantly looking

for work.

Advertisement- An external source that has a significant role in the hiring process is

advertising. The main benefit of advertisements is that they reach a large market and provide

information to dispersed applicants. Newspapers and television are the media types utilized.

Employment Exchanges- Some employment exchanges are managed by the

government. Most government projects and organizations hire employees through these kinds

of interactions. Recruitment in government organizations is now required through employment

exchange.

Employment Agencies - There are certain professional organizations that focus on

hiring and placing workers, i.e., these private agencies owned by private individuals provide

needed labor to understaffed businesses.

Institutions of higher learning- A few professional organizations act as an external

source for hiring recent graduates from these institutions. Campus recruiting is the term used to

describe this type of hiring carried out through such educational institutions. They have

specialized recruitment cells that aid in placing new individuals in jobs.

COMPENSATION AND BENEFITS

 Every employee in Stargaze Resort will be accommodated with the following benefits

and compensation:

Benefits
1. Accommodation

The majority of Stargaze Resort is to accommodate a sizable number of our staff. We

also provide senior level positions with an accommodation subsidy.

2. Food assistance

All of our employees get free access to the staff eateries in each of our hotels.

Additionally, each of our locations has a subsidized on-site kitchen with refreshments

and snacks.

3. Holidays and Vacations

We are aware that you require a break to unwind and refuel. In light of your degree of

experience and years of service, we therefore provide flexible vacation and leave of

absence policies.

4.Health Protection

For specific employee tiers, we provide group health and life insurance coverage. These

include short-term disability insurance, long-term disability insurance, and general health

insurance for medical, prescription drug, and dental treatment

5. Group services and goods are discounted

Employees receive discounts of between 30% and 50% at all Group hotels, restaurants,

and spas.
 6.Recognition and Compensation

At the Stargaze Resort, we reward and acknowledge dedication to providing exceptional

guest experiences as well as enthusiasm for our industry.

o Outstanding dedication to the success of their hotel and its guests

o Outstanding performance

o Service duration

o Integrity and morality

o dedication to the community

7. Other advantages

o discounts and exclusive deals for a variety of services and goods from different vendors

o privileged use of a cell phone

o Allowance for gas

o a place to park

o blood center

o Financial assistance for significant life milestones like marriage, having a child, or other

dire circumstances

o special retirement presents

Compensation

1. Overtime Pay - Employees that is exceeded to the working hours will receive 25% of

the hourly rate with the maximum of 3 hours overtime.

2. Bonus Pay - For those employees that was reach the exceptional performance will

receive a bonus pay.