Which of the stages of service lifecycle manage the technology used to deliver and

support the services and to minimise the impact of outages

Service operation ---

Which of the following is not a source of the inputs of Problem management?

Service Desk

Which one of the following can help determine the level of impact of a problem?
A. Definitive media library (DML)
B. Configuration management system (CMS)
C. Statement of requirements (SOR)
D. Standard operating procedures (SOP)

Which of these four conflicting goals do service operations balance?

Internal IT focus versus External IT focus Stability versus Responsiveness Reactive
versus Proactive approach Quality of service versus Cost of Service

Which of the following is NOT a function of technical management?

responsible for managing applications throughout their lifecycle.

How many functions are there in the Service Operation stage?

4

"Compromise of system or server integrity" is

Security Problem