which of the follwing is sub procees of capacity management it operation manage the MAIN objectiveq which of the following can not provide a tool which of these activities would you expect to be permited by a s which of the follo ques does guidence in service strategy help which of the following BEST describes (DML) which of the following is not a function the group tht authorities 1 in the 7 th step which of the following are valid examples busi valu meau what are the types demand management not a purpose of service transaction BEST description when known error record availability management is resposible for availability of BEST describes the aims of release and demamd management which process is responsible for recording relationships betwe service level manager two primary elements that create value for customers NOT a valid objective of request fulfillment which functions are included in operation management operation phase of the life cycle major incidents require should be supported by technology which service design … by demand management how many number … csi when closing the incidents a risk is not be a task … fulfillment process not a responsibility of the service desk manager governance table border sevice pipeline understanding … part of which process BEST describes a service desk … good metric for .. Service level management BEST description… Service operation ITIL CORE .. Management of data center business process outsourcing component capacity management make a decision based on balancing stability and responsiveness to ensure that an agreed level of IT service is provided for all current It services wisdom 12 and 3 only (logging, providing, diagnosing) all the above a security library where to define authorised incident management ECAB define what you should measure 12&4 activity based business activity permits and user profiles to provide training and certification in project management a known error should be raised at any time that it would be useful to do so service and components to bulid test and deliver the capability of service asset and config mgmt 1 and 3 only utility and warrenty to update the service catalogue with services that may be requested IT operations control all the above separate procedures all the above capacity management 7 both options someting that might happen provision of information to user and customer about the availability design and maintain all necessary service transition measuring and improving process practitioner all services that are at a conceptual or development demand management a dedicated number of staff handling incidents and service reque 4 customer satisfaction score to deliver and manage IT services at agreed levels it provides guidence to specific industry sectors and types of organization facility management