Alcohol Compliance

Course
Welcome!
~20-30 minutes
Course Contents
Section 1: Prevention of Delivery to Underage Persons

Section 2: Prevention of Delivery to Intoxicated Persons

Section 3: Checking for Valid ID

Section 4: Refusing Delivery and Undeliverable Alcohol Orders

Section 5: Other Delivery Responsibilities

Section 6: Important Reminders

Section 1: Prevention of Delivery to Underage Persons
Legal Ages for Alcohol
● By law, you must be 21 years old to purchase,
possess, or consume alcohol in the United
States.
● People under the age of 21 MAY NOT
purchase or receive alcohol.
● People 21 or older MAY NOT purchase
alcohol on behalf of someone under the age
of 21.
What if you don’t comply with alcohol laws?
● Delivery worker can face fines or jail time for
illegal alcohol delivery.
● Civil suits typically result in a monetary fine
but a criminal action can result in jail time.
● Individuals may bring lawsuits against
delivery workers to recover damages for
personal injury or property.
● Non-compliance can lead to removal from
major delivery platforms
Section 1: Prevention of Delivery to Underage Persons
How to avoid fines and charges
● Police and alcohol regulators can use “sting”
operations to ensure that alcohol delivery is
occurring in a safe and legally compliant
manner.
● In some states, officers may use minors as a
decoy to have alcohol delivered to a
customer who is under the age of 21.
Protecting yourself - regulatory guidance
● Always ask “Are you 21?” and verify the
recipient Date of Birth (“DOB”) before
handing over alcohol
● Look at the DOB on the ID to ensure that the
recipient is 21 or older, and use delivery
software to confirm
● Checking the ID after handing over alcohol
will NOT cure a violation of alcohol laws.
Section 1: Prevention of Delivery to Underage Persons

Alcohol request while delivering

● Alcohol orders may ONLY be requested by

the customer through the initial order
● Delivery persons MAY NOT accept special
requests for alcohol received from a
customer through the delivery app’s
messaging function or through a text or
phone call.
Section 2: Prevention of Delivery to Intoxicated Persons

How does alcohol affect the body Common Signs of Intoxication

● The law requires that alcohol MAY NOT be ● Loud or obnoxious behavior
delivered to a customer who appears to be ● Staggering, swaying or unsteady on feet or in
intoxicated on any substance i.e. alcohol, their seat
cannabis, etc. ● Slurred speech
● Red or Glassy eyes
● Loss of fine motor skills (example: fumbling
their ID)
● Odor of alcohol
Section 3: Checking for Valid ID

How do you check for a valid ID?

● Always ask for identification before handing

over alcohol to a customer, regardless of how
old they look.
Section 3: Checking for Valid ID

Following these steps will help you comply with Complete the appropriate steps to finalize the
the law: delivery in your delivery app by scanning the ID.
● Greet the customer Sometimes the app may also prompt you to collect
● Introduce yourself
the recipient's signature.
● Check for any signs of visible intoxication
● Ask, “Are you 21 years old or older?”
Only after completing all of these steps can you
Ask to see the customer’s ID hand over the alcohol to the customer.
● Confirm both the expiration date and the
customer’s birthdate on the ID for yourself -
do not allow the customer to simply read it
to you
● Holding the ID allows you to detect if it has
been tampered with
● Check for bubbles, varying thickness, or any
ink signatures
Section 3: Checking for Valid ID
What are valid forms of ID?
Acceptable forms of ID are the following:
● State ID Card or Driver’s License
● U.S. Military ID
● U.S. Passport
● Foreign Country Passport
What forms are invalid?
These forms of identification CANNOT be accepted
as proof of a customer’s age for alcohol delivery:
● Non-government ID (ex. school or work ID)
● Credit Card
● Printed copy/digital copy of an ID (including
pictures on their phone)
● Expired IDs
Section 3: Checking for Valid ID

Checking the validity of of an ID Valid ID Cards will have:

To accept valid ID, make sure it: ● Date of birth

● Belongs to the person receiving the alcohol
● Doesn’t belong to an underage person
● Is genuine (meaning not a forgery or novelty
card)
● Visually inspect the ID and ensure that the
recipient is at least 21 years old.
● Expiration date -- expired IDs are not valid
● Photo -- match this against the recipient
● Physical description -- gender, height, weight
and eye color
● Signature
All IDs that have barcodes should be scanned
through your delivery app.
Section 3: Checking for Valid ID
How to spot a fake ID?
● Use your common sense! You can always
refuse to deliver if a person appears below 21
years old but presents an ID saying they are
older.
● Valid identification should NOT include words
like “Genuine,” “Souvenir,” “Official,”
“Novelty,” or “Authentic.”
● If the lamination is split, thin, or has bubbles,
it may have been tampered with.
● Severely damaged IDs should not be
accepted.
● Some states make use of some raised text or
embossed elements on valid IDs. Certain images,
signatures, or text can be felt on the ID’s surface.
● Valid identification will not include images of a
lock or key. In some states, valid ID can also
include holographic images. These 3D images
change when the card is viewed at different
angles.
● The edges of a valid ID should be smooth and
uniform, whereas the edges of a fake ID may be
rougher or coming apart.
Section 4: Refusing Delivery and Undeliverable Alcohol Orders
Your right to refuse delivery
● If you suspect someone is underage or
intoxicated, you ALWAYS have the right to
refuse delivery of alcohol.
● If you are suspicious that the recipient is
using a fake ID or is intoxicated, do not
deliver alcohol products to them.
● If you suspect that the customer is accepting
the delivery on behalf of someone else who
is underage, you must refuse delivery.
How to refuse delivery
● Politely tell the customer that you cannot
deliver the alcohol.
● Take the alcohol back to your car.
● Follow the instructions in your delivery app
to dispose of the alcohol or return it to the
store where you picked it up. Note: You
cannot dispose of the alcohol in the state of
Georgia.
● Should a potentially violent situation arise,
get to a safe location and call the police.
Section 4: Refusing Delivery and Undeliverable Alcohol Orders
Undeliverable alcohol orders
● Alcohol orders cannot be delivered when:
● The recipient is visibly intoxicated
● The recipient fails to present a valid ID
● No one is there to accept the delivery
● You suspect the alcohol has been purchased
for a minor
● Your delivery app will instruct you to return
the alcohol to the store or dispose of it.
What if no one is home?
● Alcohol cannot, under ANY circumstances, be
left unattended at a customer’s door.
● Follow the customer unavailable instructions
and the app will instruct you to return the
alcohol to the store or dispose of it.
● For orders with non-alcohol items, you may
leave the non-alcohol items, but the alcohol
items must be returned or disposed of.
Section 5: Other Delivery Responsibilities
Delivery worker requirements
● You must be 21+ to deliver alcohol.
● You must have a valid driver’s license.
● You must pass a background check--either as
a part of the delivery app onboarding process
or as a supplemental process for alcohol
delivery.
Individuals making deliveries may not consume
alcohol prior to or while working.
You can be held liable if you provide alcohol to an
underage person or a person who is intoxicated,
and that person subsequently injures or kills
someone in an automobile accident.
Section 6: Important Reminders

Confirm the customer is not underage or If the customer is not available to accept the
intoxicated before handing over the alcoholic alcoholic beverage, the alcohol must be returned
beverage. It is okay to place the product on the or disposed of.
ground during the process. It is critical that in this
process, you ensure the picture matches the Alcoholic beverages cannot be left unattended at
individual presenting it. the point of delivery if the person who ordered it is
not available.
You cannot examine one person’s identification,
and then provide the alcoholic beverage to another
individual. You must check the identification of the
person receiving the alcohol.