Link 28

The Link - October 2015 1
Airbus Customer Services

Newsletter No. 28 - October 2015
The
Link
Vendor Service Bulletin
For engines and nacelles
Single Engine Taxi

Without APU (SETWA)
First Airbus
maintenance training
collaboration in Africa
02 The Link - October 2015
Page 14
Single Engine Taxi
Without APU
The
Link
Newsletter No. 28 - October 2015
AIRBUS S.A.S. 31707 Blagnac Cedex, France

Page 20
© AIRBUS S.A.S. 2015 - All rights reserved, Airbus, its Fresh start
logo and the product names are registered trademarks. to boost
Confidential and proprietary document. repairs
This document and all information contained herein is
the sole property of AIRBUS S.A.S.
No intellectual property rights are granted by the delivery
of this document or the disclosure of its content.
This document shall not be reproduced or disclosed to a
third party without the express written consent of AIRBUS
S.A.S. This document and its content shall not be used EVENTS 03 Just happened & Coming soon
for any purpose other than that for which it is supplied.
The statements made herein do not constitute an offer.
They are based on the mentioned assumptions and are
expressed in good faith. Where the supporting grounds
for these statements are not shown, AIRBUS S.A.S. will
be pleased to explain the basis thereof. MAINTENANCE 04 Vendor Service Bulletin (VSB)
October 2015.
Printed in France by Airbus Print Centre. The printer, & ENGINEERING
Airbus Print Centre is engaged in a waste management
and recycling programme for all resulting by-products.
SERVICES 06 Flight Hour Services - Tailored

& CUSTOMER Support Package (FHS-TSP)
SUPPORT
07 Service Parts Management (SPM)
08 Component On Demand (COD)
10 Iridium SatCom
12 Airbus Consulting Services contribute

to Operational Reliability improvement
AIRBUS CUSTOMER SERVICES NEWSLETTER 14 Single Engine Taxi

is published by Airbus Customer
Services Communication Without APU (SETWA)
1 rond-point Maurice Bellonte
31707 Blagnac cedex - France
16 iPad mount
Any comments or contributions for future
editions of The Link should be sent to:
Customer Services Communications
Tel: +33 (0)5 61 93 43 88
Fax: +33 (0)5 61 93 47 73
thelink.newsletter@airbus.com
TRAINING & FLIGHT 18 First Airbus maintenance training
OPERATIONS collaboration in Africa
Publisher: Bruno PIQUET
Chief editor: Lucas BLUMENFELD 19 AirAsia launches latest Airbus

Graphic design: PONT BLEU
electronic Flight Folder
Photo credits: Airbus, Master Films, EXM company,
Philippe Masclet, Hervé Gousse, Axel Dreyer,
Frédéric Lancelot, A.Doumenjou
Cover: F.Lepissier
MATERIAL, 20 Fresh start to boost repairs
LOGISTICS
22 Airbus Supplier Rating
& SUPPLIERS
Where you see these icons,
videos or slide shows are available
on the tablet app versions
of THE LINK newsletter. AIRBUSWORLD 23 Discover the new AirbusWorld: Part Cockpit
Airbus Customer Services
Events
Just happened Coming soon
Structures seminar A330/A340 Family symposium
A Structures seminar took place in Toulouse (France) for a second edition At the time of The Link newsletter going to
with 135 worldwide customers representing 80 airlines, lessors and MROs. print, the A330/A340 Family symposium is
A total of 52 presentations were shown for Airbus’ entire fleet, including being held in Shanghai, China.
dedicated sessions for the A350 and A380. This year’s theme is “A330/A340 Family –
In parallel, demo stands* offered an enriching experience and new Together, Today, Tomorrow”.
opportunities for discussion for all participants, thus empowering our key You may obtain news on AirbusWorld and
message - “Structure support: shaping the future together”. on Airbus’ official website www.Airbus.com.
Feedback from customers was really encouraging and highlighted a seminar We will cover the main outcome of this event
that was well-orchestrated and presented. in our next edition.
*Demo stands: structure training, cockpit windows, structure floor panels, environment, engineering services
such as fuel leak diagnosis, Non-Destructive Testing (NDT) demonstrations on new and innovative equipment,
digital mock-up, an airworthiness stand, Repair Manager and IDOLS
A350 In-Service seminar

Airbus is pleased announce the A350
In-Service seminar which will take place
from Monday 30th November to Friday 4th
December 2015 in Toulouse (France).
The working sessions will focus on new
features of the A350 versus previous Airbus
aircraft programmes, the main subjects
to be aware of in the frame of Entry-Into-
Cabin & Cargo seminar in Miami Service preparation, the major in-service
issues impacting A350 operations and the
The first regional Airbus Cabin & Cargo seminar for Americas took place in next developments to come.
Miami, Florida (USA) in May. Sixteen different airlines participated with people
from different backgrounds such as cabin crew training, cabin safety and cabin We will cover major engineering, main-
engineering. tenance and flight operations’ subjects.
The first day of the seminar incorporated combined presentations for cabin and Facilities for side meetings will also be
engineering, whilst the second and third days were dedicated sessions for either made available.
cabin operation or engineering, covering the A320 and A330/340 families.
Speakers presented several topics, with the aim to improve airline’s operational
performance and to provide information for cabin operation.
In addition to these presentations, two dedicated workshops encouraged further
exchange between Airbus and the participants.
Finally, this seminar allowed networking between the different participants and
sharing best practices on cabin and cargo subjects.
Feedback received from the participants was extremely positive.
The next Cabin & Cargo seminar is expected to be held in Hamburg (Germany)
next year in the second quarter.
Vendor Service Bulletin (VSB)

Engines and nacelles’ VSBs
This article describes the aircraft modification classification and associated airworthiness approval rules
for Vendor Service Bulletin (VSB) issued by engine/nacelle suppliers.
Modifications that impact the FAR 25 / JAR 25 / CS 25 aircraft Type Certificate (Airbus modification) are called “Cat. A”
modifications and are classed as either major, minor or negligible modifications:
- Cat. A1 is major modification
- Cat. A2.1 is minor modification
- Cat. A2.2 is negligible modification
Modifications that only impact the FAR 33 / JAR-E / CS-E engine Type Certificate (TC) are called a “Cat. B”
modifications. These have no impact on aircraft type certification.
The “Cat. A” modifications are approved by EASA authority. They can be approved, in addition, by the engine manufacturer’s
local airworthiness authority when these modifications also impact the FAR 33 / JAR-E / CS-E certification (engine’s TC).
“Cat. B” modifications are only approved by the engine manufacturer’s local airworthiness authority.
Each modification follows a specific airworthiness approval regulation, for example:

Powerplant.......................... ATA 71 - Aircraft type certification......................................... (Mod. category A)
Air intake cowl..................... ATA 71 - Aircraft type certification......................................... (Mod. category A)
Engine.................................. ATA 72 - Engine type certification......................................... (Mod. category B)
Engine fuel and control...... ATA 73 - Aircraft type and engine type certification.............. (Mod. category A)
Thrust reverser................... ATA 78 - Aircraft type and engine type certification.............. (Mod. category A)
MAINTENANCE & ENGINEERING
VSB airworthiness approval framework

Vendor Service Bulletins approved by Airbus are under Design Organisation Approval (DOA) privilege Ref. EASA.21J031.
Part 21 provides a set of procedural requirements that cover the certification of aircraft.
A Vendor Service Bulletin is approved by Airbus only when the associated aircraft modification/inspection dossier is approved.
The Vendor Service Bulletin “Approval” paragraph contains, when required, the supplier local authority approval statement
in addition to the Airbus statements.
The Airbus approval statement is provided in the Airbus approval letter sent to the suppliers.
This approval statement demonstrates the compliance with the current regulations.
The following tables provide details of each approval statement according to the modification category.
Aircraft Issuance of
Regulations modification VSB an aircraft
impacted category or approval The VSB approval paragraph contains
modification/
inspection inspection
VSB APPROVAL – Engine VSB

FAR 33 / JAR-E / Mod B Engine Type
Not applicable “The aircraft TC holder has been informed of this change”
CS-E Certificate (TC) holder
Mod A1 or A2.1 [1] Replace XXX by:

(modification) “The technical content of this document
Engine TC holder Modification
has an impact
and aircraft TC holder approval sheet is approved under the XXX1 regulation FAR 25
for A300/A310
on FAR 25 / and the authority of DOA ref. EASA.21J.031”
Family VSBs,
JAR 25 / CS 25)
JAR 25
Mod A2.2 Aircraft TC Holder for A320 Family
(modification) (when no supplier Modification “The technical content of this document (except A320neo),
FAR 33 / JAR-E /
has an impact delegation) or Supplier approval sheet is approved under the XXX1 regulation A330/A340 Family
CS-E, with
on FAR 25 / (where an Airbus formal and the authority of DOA ref. EASA.21J.031” (except A330neo),
FAR 25 / JAR 25 /
CS 25 JAR 25 / CS 25) delegation exists) and A380 VSBs,
certification CS 25
impact Inspection “The technical content of this document is for A350, A320neo
- Inspection approval sheet approved under the XXX1 regulation under and A330neo VSBs
- Check the authority of DOA ref. EASA.21J.031”
Engine TC holder
- Maintenance and aircraft TC holder
recommendations “The inspection procedures described in this SB are
on equipment reviewed and technically accepted by Airbus Design Office
Not applicable to apply to the Airbus fleet affected. This SB does not contain
any change information that revises the equipment definition
covered by Airbus approved modifications”
VSB APPROVAL – Nacelle VSB

Modification “The technical content of this document is approved
Mod A1 or A2.1 Aircraft TC holder
approval sheet under the authority of DOA ref. EASA.21J.031”
FAR 25 / JAR 25 /
CS 25 Aircraft TC Holder
(when no supplier “The technical content of this document
Modification
delegation) or Supplier is approved under the authority of DOA
Mod A2.2 approval sheet
(where an Airbus formal ref. EASA.21J.031”
delegation exists)
“The technical content of this document

Inspection
- Inspection is approved under the authority of DOA
approval sheet
- Check ref. EASA.21J.031”
FAR 25 / JAR 25 / - Maintenance Aircraft TC holder
CS 25 recommendations “The inspection procedures described in this SB are
on equipment reviewed and technically accepted by Airbus Design Office
Not applicable to apply to the Airbus fleet affected. This SB does not contain
any change information that revises the equipment definition
covered by Airbus approved modifications”
Thierry AVEILLE
Thierry.Aveille@airbus.com
SERVICES & CUSTOMER SUPPORT
FHS-TSP
Flight Hour Services - Tailored Support Package
How does it work? FHS TSP

Tailored Support Package
Operators are increasingly seeking global solutions that are precisely adapted to their
specific needs to keep their fleet ready for everyday flights.
Fleet technical
As the investments needed to build in-house Maintenance Repair & Overhaul (MRO)
management
organisations might prove prohibitive to a number of airlines, there is a growing global trend
in favour of outsourcing and turnkey solutions. Airframe
The Flight Hour Services - Tailored Support Package (FHS-TSP) is an integrated suite maintenance
of solutions combining FHS Components for part supply and repair-by-the-hour, with
engineering services and airframe maintenance modules as follows: FHS components
• Engineering services module provides Airbus expertise for an advanced fleet technical
management (maintenance programme and planning, reliability programme, engineering
support, airworthiness reviews, etc.).
• Airframe maintenance module deals with the execution of the scheduled maintenance: Guaranteed
line, base and heavy maintenance.
aircraft availability
The service is fully modular, with the exception of FHS Components which constitutes the core of these integrated packages.
The full FHS-TSP solution’s scope, including all modules, guarantees aircraft availability and on-time performance. It covers
technical, logistics and maintenance delays.
A TSP team reinforces an airline’s on-site technical operations team to maximize fleet dispatch and reduce maintenance costs.
Depending on the airline’s maintenance strategy, the modularity of the service enables them to choose from simple assistance
from Airbus up to full outsourcing of the engineering activities.
Airbus’ FHS-TSP airframe maintenance (line, base or heavy check) can either integrate the airline affiliated MRO when the airline
has developed its own capabilities (e.g. Singapore Airlines/SIAEC), or select a MRO organisation provider as per Airbus’
standards (e.g. Vistara/Air works).
Singapore Airlines, which was the first FHS-TSP customer in 2009 with their A330 fleet, has one of the highest dispatch
performances in the world. Their operational achievement, which shows a continuous 99.6% from the first aircraft delivery,
has allowed a 20% increase in aircraft daily use compared with initial assumptions.
FHS-TSP results in significantly higher revenues for the operator while keeping maintenance costs controlled.
Paul LOUGE
Paul.Louge@airbus.com
Service Parts
Management (SPM)
Airbus Flight Hour Services (FHS) deploys a new software solution
to optimize spares asset management
The new Airbus Flight Hour Services software solution from PTC Global Services named Service Parts
Management is dedicated to spares asset management and inventory sizing. Built on software formerly
known as MCA, SPM provides the most optimized components and the best fleet availability scenarios.
This powerful tool uses specific algorithms and modelling set-ups to dynamically manage the complexity
of Airbus FHS contracts which support a fleet of over 170 aircraft. To perform this optimization, the tool
takes into account contractual agreements, operational parameters, different aircraft configurations,
repair cycles and pool locations.
1 2 3
Forecast Optimize Monitor
demand stock levels supply chain
Airbus FHS worked with PTC Global Services to fully customize and enhance SPM native features.
This tailored version forecasts demand, optimizes stock, plans and monitors components all along the
supply chain. This extended version enables Airbus FHS department’s decision-making related to stock
investment and location.
With the successful implementation of this solution, Airbus FHS demonstrates Airbus’ level of professionalism
to the MRO organisation industry and positions Airbus’ services at a premium worldwide class ranking.
Airbus FHS consists of guaranteed solutions ranging from components supply and repair to full airframe
maintenance. Airbus FHS can now manage spares for fleets of over 170 aircraft for companies operating
A320, A330, A350 and A380.
Download
Airbus FHS
brochure
Juan RAMON-BOSQUE
Juan.Ramon-Bosque@airbus.com
Component On Demand
Airbus FHS introduces Component On Demand for used spare parts
Continuing the successful expansion of Airbus FHS and building on its recognition as a key industry player, Airbus FHS now
extends its customer offer by introducing Component On Demand for used parts on A320, A330, A340, A350 XWB and A380.
When operators decide to outsource their maintenance, they have to make a choice on their material strategy. They either select
a provider that can guarantee parts’ service availability like FHS-Components, or they directly invest in parts upon request with
various suppliers, such as Component On Demand.
This ad-hoc service proposes sale, standard exchange, loan and repair services for Line Replaceable Units (LRU) from our
extensive stocks.
• Sale service Component On Demand combines both aircraft

Direct access to worldwide stocks of serviceable components manufacturer expertise and Airbus FHS Engineering
to deliver access to:
• Standard exchange service
Advance replacement of defective LRUs including repair loop - More than 1,000 Part Number references extended
management over three different locations: London, Singapore
and Kuala Lumpur.
• Loan service
Serviceable LRUs leased for a defined period of time without - Recent components at latest standards, free of Parts
the need for investment in high value parts Manufacturing Approval (PMA) and Designated
Engineering Representative (DER).
• Repair service
Assurance of Airbus FHS fully developed network of repair - Repair services benefiting from Airbus’ experience
partners, repair management, test and overhaul in selecting the best-in-class repair stations.
Component On Demand - our solution to obtain the right spare

at the right time to support your operations!
London Heathrow No prior

agreements
No subscription
Kuala Lumpur
fees
Singapore
Repair network
Component stock
Download
Component
On Demand
document
The easiest way to access our stock is to send
your request with Part Number reference to
component.ondemand@airbus.com
Candice MARCAILLOU
Candice.Marcaillou@airbus.com

Iridium SatCom
Sales go into orbit as 200 systems
are to be delivered during 2016
Iridium SatCom is a constellation of 66 cross-linked operational satellites used to

deliver communications services to different users’ communities (aviation, maritime
and terrestrial) with a worldwide coverage competing with Inmarsat geostationary
constellation.
The Airbus Iridium solution is certified on all Airbus aircraft.

It supports cockpit voice and data link services for Air Traffic Control (ATC) and Airline
Operational Communication (AOC) purposes and grants a full range of added values:
• Complete global coverage overcoming polar Inmarsat limitations
• Lower cost
• Lighter system with very small antennas due to low-earth orbit satellite constellation.
• Improves quality and availability of voice exchanges with ATC outside of the VHF coverage
(ATC Satcom voice operational evaluation in progress)
• Approved for Future Air Navigation System (FANS) operations in the North Atlantic,
approval ongoing in other regions
• Opportunity to replace second HF radio depending on local regulations
• Internet Protocol capability for in-flight connection communications (Electronic Flight Bag)
• Installed in current Aero H+ antenna position. Can be combined with an independent
Cabin Connectivity SatCom system (Ku or Ka band)
• Opportunity to replace Aero I SatCom due to end of Inmarsat Aero I services in 2018
Since its certification (2014) Airbus Iridium SatCom solution has been selected by more than
15 airlines flying EASA, FAA, and CAAC skies.
Airbus Upgrade Services has worked in close collaboration with suppliers contributing to the
solution to offer a very attractive package including Service Bulletins, kits and equipment.
The Iridium equipment includes antenna but also cockpit voice capable Audio Control Panel
(ACP) and Audio Management Unit (AMU) panels.
The package is now in its full ramp up phase with more than 75 already delivered and more
than 200 planned for 2016.
Airbus Upgrade Services is continuously working to adapt its industrial capacity to the
growing demand for extended, in flight communications and in doing so is developing
a potential best seller.
Florence CARDONA
Florence.Cardona@airbus.com
Sharklet in-service retrofit

embodiment workshop
Sharklets have redefined the performance of the A320 Family and
endorsement by the operators is clear. With 95% of aircraft now equipped
from Airbus’ Final Assembly Line (FAL), it is clear that the new wingtips
have already become the standard on aircraft delivered since 2012.
For those delivered earlier and not initially designed for Sharklets there is
some additional reinforcement of the wings required before the retrofit.
Airbus now has a standard upgrade solution to fit the same Sharklets to
some 3,500 older aircraft and the final preparations are underway to fit the
first customer’s aircraft before the end of 2015.
Airbus continues to work with the Maintenance Repair and Overhaul (MRO)
organisations to ensure an optimized solution and smooth entry-into-service.
As part of this activity, a number of events have been organized to transfer
knowledge and support the MROs. The latest workshops were held at the
offices of Airbus China in Beijing on 9th and 10th September 2015.
Around 30 people from 16 MROs and airlines attended the workshops which
were presented by specialists from Airbus. Feedback from all participants
was very positive and one commented: “Airbus gave a very good opportunity
to get enough information about Sharklet in-service retrofit and to communicate
with the operators and other MROs. I feel very satisfied with this workshop”.
MROs will carry out the embodiment for the airlines and lessors.
Their experience and competitive nature will surely show the market that the
latest A320 development is available for older aircraft and can be installed in
parallel with scheduled maintenance and other upgrades.
Tim McVEA
Tim.McVea@airbus.com
Airbus Consulting Services

contribute to Operational
Reliability improvement
Maintenance & Engineering organisation assessment
to boost Operational Reliability
Today, operators are evolving in a challenging and very competitive environment. Among their
main concerns, operators are carefully focusing on customer satisfaction by increasing On Time
Performance (OTP) and optimizing Operational Reliability (OR).
In this frame, Airbus Consulting Services provide a dedicated ‘best industry practice’ service
for operators seeking to maintain or improve their OR. When delivering this service, Airbus
Consulting Services assesses operator’s Maintenance & Engineering departments by reviewing
the areas having a direct impact on their OR, and their related processes and procedures.
Accordingly, a custom-made approach is then developed.
A robust and proven methodology tailored to our customers’ objectives and context
Step 1 Step 2
Reliability data analysis On-site organisation Final report with tailored

assessment of maintenance recommendations, contributing
and engineering likely to have an to optimize the Operational
impact on the Operational Reliability of the customer’s
Reliability or areas or activities fleet
Airbus Reliability department performs Airbus Consulting Services performs an Airbus Consulting Services provides
data analysis to identify the main root on-site assessment to witness processes tailored reports detailing possible areas
causes (technical and non-technical) and procedures implemented and that have of improvement, both technical and
or operational interruptions. By using a potential direct influence on OR. To give organisational, as well as an implemen-
privileged visibility on worldwide fleet operational and organisational advice, tation plan. Airbus Consulting Services’
records and practices, and by having the processes and procedures are assessed Final Report provides an external, factual
best knowledge on in-service upgrades, through interviews in airlines’ facilities view which identifies key, central hotspots
our specialists are able to compare airline within the relevant departments: for review and suggests remedial actions
figures to industry’s highest standards • Maintenance Control Centre (MCC) for quick wins.
and make technical recommendations. • Line Maintenance department
• Engineering Support department
• Maintenance Planning department
• Tools/Spares/Material Management
department
• Reliability department
• Quality system/staff records
A successful collaboration with Air Berlin

Airbus Consulting Services signed a ‘best industry practice’ service contract with Air Berlin to boost the
Operational Reliability of its A330 fleet.
Air Berlin is the second largest German airline. The consistent and continuous improvement of the company’s
values lies at the heart of Air Berlin’s corporate strategy. The airline aims to strengthen its portfolio across
business segments, constantly exploiting growth opportunities and striving for increased productivity.
As such, Air Berlin is always looking for excellence in their operations, and involved Airbus Consulting
Services in a global improvement project. After 18 months, Air Berlin’s improvement plan has led to significant
results and Airbus Consulting Services is proud of its contribution to this project.
Our ‘best industry practice’ service is part of a large and comprehensive portfolio of services, which have
benefited more than 300 projects worldwide. They cover airlines’ main activities (maintenance, engineering,
flight operations, materials, logistics and training) and range from “organisation assessment” up to “capability
assistance”. Their focus is on enabling our customers to meet their challenges and to benefit from up-to-date
best practices and trends in aviation.
Download Airbus
Consulting Services
for M&E brochure
Our range of services is accessible in the e-Catalogue
at www.airbusworld.com, or contact us at
customerservices.consulting@airbus.com Annick PEDRON
Annick.Pedron@airbus.com
Single Engine Taxi

Without APU (SETWA)
A unique solution designed specifically to allow our A320 Family
customers to taxi on a single engine without the Auxiliary Power Unit (APU)
On average the taxiing time for A320 Family aircraft is about 12 minutes per flight.
Taxiing on a single engine offers significant benefits for airlines in terms of fuel savings
and environmental friendliness.
With an average estimated Return On Investment (ROI) of less than a year,
over 20 customers are considering the solution, and we look forward to signing
with a launch customer shortly.
Considerations for the operator include different factors:

- Fuel price fluctuation
- Aircraft factors such as engine warm-up and cool down times
- Airport factors such as taxiing times (taxi-in ‘arrival’ and taxi-out ‘departure’)
- Airline factors such as the impact on operational procedures
Considering the high number of factors to take into account from an airline’s point of view, and that
business case’s are specific to the airline, a computer program was devised to simulate savings
and ROI for a specific route using SETWA.
From the pilots’ point of view:

SETWA modifies the Flight Crew Operating Manual (FCOM) to show a revised procedure for taxiing.
Note: The cockpit crew will still ensure both engines warm up three minutes before take-off, and cool down
for three minutes after a high thrust landing.
From the regulators’ point of view:

SETWA complies with JAR / FAR 25.1195 requirements when the aircraft is taxiing on only one engine
and the Auxiliary Power Unit (APU) is off.
The statement from JAR / FAR 25.1195 is as follows:
“For engine designated fire zones, two fire extinguishing agent discharges must be provided,
each of which produces adequate agent concentration”.
Considering the A320 Family architecture, each engine has two extinguishing bottles available.
Without SETWA: If taxiing on a single engine without the APU you would only have one fire extinguishing
bottle available (instead of the two required).
With SETWA: When taxiing on a single engine without the APU you have the two fire extinguishing bottles
available as required.
SETWA is the only solution that allows taxiing on a single engine without the APU.
Certified in June 2015, it consists of a wiring modification in the pylon and around the engine fire handle,
and can be embodied during a night shift.
For further information we encourage customers

to contact their dedicated Customer Support Director
or Key Account Manager.
Sebastien GODFROY
Sebastien.Godfroy@airbus.com
iPad mount
The new fully adjustable way to display Electronic Flight Bags
Following a strong customer demand, Airbus has developed an adjustable stand enabling
the use of iPad as an Electronic Flight Bag (EFB) during all flight phases.
Certified in May 2015, the iPad mount is available for our A320 customers. It can be used
with iPad 2, 3 & 4 and iPad Air 1 & 2.
The mount consists of a mechanical support and power supply installed on each window frame.
A ball and socket type grip at the back allows the iPad to be displayed in portrait or landscape
mode and the viewing angle can also be adjusted.
Power is provided through a simple USB connection that meets iPad charging specifications
and is protected by a circuit breaker.
The total weight is 2.9kg for an iPad mount on either side of the cockpit, and their embodiment
can be carried out during a night shift.
The iPad mount solution has been certified in accordance with EASA CS 16-25 requirements.
Continued airworthiness is achieved in accordance with airworthiness Part 21A.3(a) requirements.
Two launch customers have already bought the solution and we are expecting the first Service
Bulletin (SB) by December 2015 with an entry into service in 2016. In conclusion:
• Airbus iPad mount enables the use of iPad during all flight phases
• It is a fully integrated Airbus solution
• It is designed to accommodate future evolution
John GRANT
John.Grant@airbus.com
TRAINING & FLIGHT OPERATIONS
New regional facilities for

Airbus maintenance training
2015 has been a year of expansion for our regional maintenance training
services, with the successful launch of five new maintenance training
partnerships in Argentina, Hong Kong, Indonesia, Singapore and Tunisia.
Standardization:
Initially, the training partners undergo a complete standardization process, to implement Airbus’
reputed teaching techniques and training standards. The Airbus training methods facilitate and reinforce
the acquisition of competences thanks to un-equalled technology training media and courseware:
the Airbus Competence Training “ACT” concept, bringing virtual Airbus aircraft into a digital classroom.
Customers will have access to digital tools and real aircraft to complete the entire footprint of Airbus
maintenance training.
Upon successful completion of the standardization programme they become an operational member
of the extended Airbus Maintenance Training Organisation Exposition (MTOE), allowing them to provide
training to Airbus part 147 standards.
The courses delivered will be the certifying and specialised maintenance courses developed by Airbus,
with Airbus certificates.
Maintenance training locations:

Hong Kong with HAECO
- operational
Aircraft type: A320, A330, A340, A350 Worldwide training availability:
Location: Hong Kong
Indonesia with GMF
where you want it, when you want it
- operational and how you want it
Aircraft type: A320, A330
Location: Jakarta
Argentina with Aerolineas Argentinas
- standardization in progress
Aircraft type: A320, A330, A340
Location: Buenos Aires
Singapore with SIAEC
Aircraft type: A320, A330, A350, A380
Location: Singapore
Tunisia with Tunisair
Aircraft type: A320, A330
Location: Tunis
Thanks to these fruitful collaborations, we are contributing to fulfilling regional training

needs of the growing population of Airbus aircraft engineers and technicians.
Eric COLIN
For more information, please contact training.commercial@airbus.com Eric.Colin@airbus.com
TRAINING & FLIGHT OPERATIONS
AirAsia launches latest Airbus

electronic Flight Folder
Enhancing Smarter Fleet solutions
Following the signature of an agreement at the Paris Air Show on June 16, 2015, AirAsia became
the launch customer for the latest Airbus “Smarter Fleet” electronic Flight Folder (eFF).
eFF is a comprehensive software

application that enables pilots to access
their briefing package onboard an
aircraft, from home, a hotel, or a crew
briefing room. The software application
also provides enhanced capabilities
to manage electronic forms such as
the post-flight journey log and air safety
reports. The eFF is interconnected with
the airline environment delivering briefing
packages and automatically archiving
data.
This latest software application
contributes to reducing paper in the
cockpit and enhancing overall efficiency,
and the new eFF application can be
combined with a whole suite of Smarter
Fleet solutions, in order to optimize
end-to-end operations.
Alexandre DEVRUE
Alexandre.Devrue@airbus.com
MATERIAL, LOGISTICS & SUPPLIERS
Fresh start to boost repairs

Turning repair obligations into attractive service offers
Customers are already experiencing major benefits as Airbus improves its repair services in a series of innovations
planned over the next few years.
The Airbus Repair Services offered under the scope of the Airbus subsidiary, Satair Group, has already significantly
evolved over the last year by moving towards a more service oriented business unit.
The focus has changed with an evolution of Satair Group’s unique value proposition. Airbus repairs the same parts
as before, but now with a much more market driven approach focused on customer demand such as offering
standardized repair solutions for Airbus A380 Glazings repair, A320 Family elevators with fixed pricing models,
a 21-day guaranteed repair package for the Additional Centre Tank (ACT) or a dedicated ‘lease service solution’
to support customers during long term maintenance periods.
A need for comprehensive repairs and solutions

There is always a need for a comprehensive repairs capability: lightning and bird strike damage, airport incidents
with vehicles, warranty requests and material fatigue are just some of the many reasons why aircraft parts need
repairing.
Airbus’ general repair capabilities cover more than 65,000 airframe components and tools. Parts which are more
exposed to damages such as Sharklets, elevators, rudders and slats are being offered as dedicated product lines
to the market aiming at providing comprehensive turnkey solutions.
Christian MARKAU, Service Manager, Airbus Repair Services at Satair Group, explains there is a new proactive
approach being taken to repair needs with stronger customer communication underway.
“We have a strong competitive advantage through the ‘advance exchange and lease service’ mainly for AOG
purposes which worldwide represents more than 11,000 new and reconditioned parts. Furthermore our repairs will
always be carried out according to the latest Airbus technical standards by embedding the latest Airbus engineering
know-how when fulfilling the repair activities. In short, we are turning elementary repair capabilities into attractive
service offers to customers by providing upfront exchange or lease options and high quality repair at attractive
and competitive prices - fixed, transparent and plannable according to work scopes”.
Airbus repair stations’ network in constant growth

Substantial effort is being spent on continuously extending the network of repair stations, allowing customers to
benefit from shorter lead times and lower transport costs.
In October 2014, A320 Family elevator repair capabilities have been established in the U.S. and the Sharklet’s repair
capability has been ready since July 2015. The same repair capabilities are scheduled to be ready in Asia by the end
of 2015.
With this general infrastructure in place, Airbus will increase the repair capacity for rudders on Airbus’ aircraft fleet.
Elevator repair capacity will increase in the second quarter of 2016 for the A330/A340, A350 & A380.
Continuous improvement and development is key and ten more product repair stations are also under development,
with many more to follow in the years to come.
Manja BRICHMANN ANDERSEN

maba@satair.com
MATERIAL, LOGISTICS & SUPPLIERS
Airbus supplier support rating

A brand-new version of the survey is coming soon!
The supplier support rating is a key Airbus Customer Services process that assesses suppliers’ dedication
to in-service support. Conducted annually by all customers, the survey is a tool that helps Airbus to ensure
that all customers receive the highest level of support from their suppliers.
Every year over 100 airlines rate their suppliers

and provide key information in assessing the
performance of:
• Supplier Furnished Equipment (SFE) suppliers
• Buyer Furnished Equipment (BFE) suppliers
• Engine manufacturers
Improvement plans for suppliers

result from these surveys.
Any weaknesses causing
customer dissatisfaction
and performance shortfalls
are identified and addressed.
Committed to consistently exceeding expectations from our airline customers, Airbus will introduce
the following improvements for the next supplier rating campaign:
A new questionnaire platform

Simple and fast to complete, the questionnaire will be available on all popular mobile platforms.
A fine-tuned questionnaire to evaluate engine manufacturers

The assessed criteria of engine manufacturers have been revised to target customers’ concerns
more accurately.
New scoring rules

The new scoring will clearly highlight customers’ perception as well as the suppliers measured
performance. The aim is to evaluate suppliers by their level of performance. According to their score,
a supplier will belong to one of the four categories: Excellent / Good / To be improved / Critical.
The next rating cycle will be launched mid-December of 2015, integrating the improvements outlined above
and so ensuring its continued success.
For further information, feel free to contact us at:

supplier.ratingteam@airbus.com
Genevieve LAURENS-CHASSAGNE
Genevieve.Laurens-Chassagne@airbus.com
AIRBUSWORLD
Discover the new

AirbusWorld: Part Cockpit
The new AirbusWorld is making search and requests simpler!
As the brand new AirbusWorld portal approaches its final stages, here’s a preview of one of the new functions that will
make your searching easier and more logical. A cockpit is a new feature that collects data from different sources and
presents them in a unique and synthetic view.
As you type in a request, all the related data and applications are proposed automatically. For example: the Part Cockpit.
Once the Part Number has been entered, the main part information is directly shown, along with all contextually related
reference data such as the Illustrated Parts Catalogue (IPC), Component Maintenance Manual (CMM) and in-service data
such as Technical Follow-Ups (TFU) and In-Service Information (ISI) letters. You are immediately given availability
information, the location of the spare part and its Rough Order of Magnitude (ROM) price.
Benefits:
• Cockpits save time by gathering and showing
all the relevant information at a glance.
• Cockpits enable you to drill down information related to your Be informed about spare part availability, location
request or continue to drive you through your workflow. and ROM price. Get access to Airbus Spares.
Type the Part Retrieve main Get all the reference data Get in-service data
Number part information (IPC, CMM, etc.) (TFUs, ISIs, etc.)
David PIVETTA
David.Pivetta@airbus.com
Connected
To connect with our customers better, The Link newsletter is now available
wherever and whenever you wish.
Download the application straight to your preferred digital device.
The Link by Airbus

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The Link - October 2015 1

Airbus Customer Services

Single Engine Taxi

AIRBUS S.A.S. 31707 Blagnac Cedex, France

SERVICES 06 Flight Hour Services - Tailored

08 Component On Demand (COD)

12 Airbus Consulting Services contribute

AIRBUS CUSTOMER SERVICES NEWSLETTER 14 Single Engine Taxi

Chief editor: Lucas BLUMENFELD 19 AirAsia launches latest Airbus

Airbus Customer Services

A350 In-Service seminar

Vendor Service Bulletin (VSB)

Each modification follows a specific airworthiness approval regulation, for example:

MAINTENANCE & ENGINEERING

VSB airworthiness approval framework

VSB APPROVAL – Engine VSB

Mod A1 or A2.1 [1] Replace XXX by:

VSB APPROVAL – Nacelle VSB

“The technical content of this document

SERVICES & CUSTOMER SUPPORT

How does it work? FHS TSP

SERVICES & CUSTOMER SUPPORT

• Sale service Component On Demand combines both aircraft

Component On Demand - our solution to obtain the right spare

London Heathrow No prior

SERVICES & CUSTOMER SUPPORT

SERVICES & CUSTOMER SUPPORT

Iridium SatCom is a constellation of 66 cross-linked operational satellites used to

The Airbus Iridium solution is certified on all Airbus aircraft.

SERVICES & CUSTOMER SUPPORT

Sharklet in-service retrofit

Airbus Consulting Services

SERVICES & CUSTOMER SUPPORT

Reliability data analysis On-site organisation Final report with tailored

A successful collaboration with Air Berlin

Single Engine Taxi

Considerations for the operator include different factors:

SERVICES & CUSTOMER SUPPORT

From the pilots’ point of view:

From the regulators’ point of view:

For further information we encourage customers

SERVICES & CUSTOMER SUPPORT

TRAINING & FLIGHT OPERATIONS

New regional facilities for

Maintenance training locations:

Thanks to these fruitful collaborations, we are contributing to fulfilling regional training

TRAINING & FLIGHT OPERATIONS

AirAsia launches latest Airbus

eFF is a comprehensive software

MATERIAL, LOGISTICS & SUPPLIERS

Fresh start to boost repairs

A need for comprehensive repairs and solutions

Airbus repair stations’ network in constant growth

Manja BRICHMANN ANDERSEN

MATERIAL, LOGISTICS & SUPPLIERS

Airbus supplier support rating

Every year over 100 airlines rate their suppliers

Improvement plans for suppliers

A new questionnaire platform

A fine-tuned questionnaire to evaluate engine manufacturers

New scoring rules

For further information, feel free to contact us at:

Discover the new