1.3.

LEARNING NONVERBAL COMMUNICATION SKILLS

What is Nonverbal Communication?
- Unwritten and unspoken messages
What if Words and Nonverbal Cues Clash?
1.3.A. Your Body Sends Silent Messages
 Eye contact
- Window to the soul, best predictor of a speaker
 Facial Expression
- The expression on a person’s face
- Display over 250,000 expressions
 Posture and Gestures
- Eye contact, facial expression and body movements
1.3.B. Time, Space, And Territory Send Silent Messages
 Time
 Space
 Territory
1.3.C. Appearance Sends Silent Massages
 Eye appeal of business documents
- The way an e-mail, letter,… looks can have either a positive or a negative
effect on the receiver.
 Personal appearance
- Your clothing, grooming and posture,…
1.3.D. Building Strong Nonverbal Skills
 Establish and maintain eye contact
 Use posture to show interest
 Reduce or eliminate physical barriers
 Improve your decoding skills
 Probe for more information
 Interpret nonverbal meanings in context
 Associate with people from diverse cultures
 Appreciate the power of appearance
 Observe yourself on video
 Enlist friends and family