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  • Client Satisfaction Survey

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    Helen Cheng
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    The document is a client satisfaction survey from NovoPsych that consists of 10 questions to gauge clients' experiences. It asks clients to rate their level of agreement with statements about their practitioner's preparedness, understanding of concerns, provision of information, whether therapy helped improve quality of life, ability to schedule appointments at suitable times, consistency of information received, friendliness of reception staff, and overall satisfaction with the service received. It also includes open-ended questions for other strengths and suggestions for improvement.

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    The document is a client satisfaction survey from NovoPsych that consists of 10 questions to gauge clients' experiences. It asks clients to rate their level of agreement with statements about their practitioner's preparedness, understanding of concerns, provision of information, whether therapy helped improve quality of life, ability to schedule appointments at suitable times, consistency of information received, friendliness of reception staff, and overall satisfaction with the service received. It also includes open-ended questions for other strengths and suggestions for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views1 page

    Client Satisfaction Survey

    Uploaded by

    Helen Cheng
    The document is a client satisfaction survey from NovoPsych that consists of 10 questions to gauge clients' experiences. It asks clients to rate their level of agreement with statements about their practitioner's preparedness, understanding of concerns, provision of information, whether therapy helped improve quality of life, ability to schedule appointments at suitable times, consistency of information received, friendliness of reception staff, and overall satisfaction with the service received. It also includes open-ended questions for other strengths and suggestions for improvement.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    NovoPsych

    Client Satisfaction Survey (CSS)

    Instructions:
    We value your feedback. Please let us know how your experience has been by answering
    the following questions.

    Strongly Strongly
    Agree Neutral Disagree
    Agree Disagree

    The practitioner was prepared for


    1
    my visits
    5 4 3 2 1

    The practitioner understood my


    2
    concerns
    5 4 3 2 1
    The practitioner gave me as much
    3 information as I wanted about what I 5 4 3 2 1
    could do to manage my condition
    Therapy has helped me improve the
    4
    quality of my life
    5 4 3 2 1

    I was able to schedule appointments


    5
    at times that suited me
    5 4 3 2 1
    The information I received (materials,
    6 what staff/practitioners told me, etc.) was 5 4 3 2 1
    consistent
    The reception staff were friendly and
    7
    helpful (skip if not applicable)
    5 4 3 2 1

    All things considered, I am satisfied


    8
    with the service I received
    5 4 3 2 1

    9 Other areas of strength

    10 Suggestions for improvements

    Developer Reference:
    NovoPsych

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