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Ways to pay meralco bill. How to check meralco bill online 2021.

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NL^ Wbrift Kj.5 7>72-<<4-777>4-AL/LQ mtm5 Ilrnc 1<, 1772 A< - N> - ]< As your strategic energy solutions partner, we exert every effort to help enhance your business efficiency and productivity. We believe that even the simplest improvements can make a world of difference. Presenting the new Meralco bill, designed with your business in mind.
For Microbiz customers, please refer to the second video below.
Related article: Why are things looking brighter with the new Meralco bill? For Microbiz customers, please refer to this video: For more information about your customer account number (CAN) and other billing related concerns, please check individual questions below. Meralco CAN is your Customer Account Number. It is the 10-digit permanent
number that does not expire nor change every month! Use your Meralco CAN to pay through any of Meralco’s authorized payment partners Some friendly reminders when settling your Meralco bill: a. Transact using the correct Meralco bill you want to pay b. Pay the exact amount to be paid stated on your bill c. Settle your bill on or before its due
date to avoid any inconvenience Your Meralco CAN is found at the top left portion of your Meralco paper bill, right above the Account summary table. You can also check the PDF copy of your bill in Meralco Online and the Meralco Mobile App. Please note that to pay using your Meralco CAN, you will need all 10 digits. September 2020 bills:
November 2020 bills: December 2020 bills: As of October 8, 2020, you can use your Meralco CAN when paying via Bayad Centers over-the-counter. Bayad Center partners such as GCash, Payamaya, coins.ph, and corporate partners such as SM are still transitioning to using CAN and will be available soon. Please remember to settle the full amount of
your bill on or before it’s due date. With Meralco Online you can pay your bills without having to key in your Meralco CAN. You only need your CAN when paying through Meralco’s authorized payment partners. Yes you CAN! For your convenience, simple SCAN the CAN barcode when paying with our partner apps! Via Bayad Centers, you may pay
any of the following amounts: a. Total Amount Due b. Current Amount Due (in the Summary for Customer Account Number Table) c. Balance from Previous billing d. Total Current Amount (in the Service info table) Via bank partners, you may pay any of the following amounts: a. Total Amount Due b. Total Current Amount (in the Service info table) We
highly advise you to settle the full amount on your bills to avoid any inconveniences.
Yes, you can make an advance payment using your Meralco CAN as long as you do not have any remaining balances from previous bills. Kindly note that any advance payment will be credited to your next bill. Yes, the excess amount that you pay will be credited to your next bill or any remaining balance from a previous bill. Yes you CAN! But we
highly encourage you to pay the full amount of your bill to avoid any inconveniences or forgotten dues You can pay your overdue bills using CAN via Bayad Centers partners as long as your service is not yet disconnected. We highly encourage you to pay the full amount of your bill on or before its due date to avoid any inconveniences. You can pay
your bills as long as you know your full amount and your 10-digit Meralco CAN. Kindly make sure that you settle your full amount on of before your due date to avoid any inconveniences. Always bring your Meralco bill with you when you pay over-the-counter to make sure you don’t miss a payment! For disconnected services, kindly proceed to the
nearest Meralco Business Center to settle your service for reconnection. The fastest way to monitor your payments in all Meralco payment channels is through your payment history in Meralco Online. Kindly use our browser version of Meralco Online to check all payments made for all the services registered under your account. Your Service B may
have had an amount that was pending for payment on an earlier due date. To re-allocate your payment, contact any of Meralco’s customer care channels or go to your nearest Meralco business center. a. Call 24/7 hotline 16211 b. Call 24/7 hotline 16210 (for businesses) c. Email customercare@meralco.com.ph Meralco CAN is currently used for
payments only. For outages/ brownouts, please use your Service ID Number. Automatic Payment Arrangement (APA) Auto-Payment Arrangement is a convenient payment method that ensures you never miss a bill. Your bank settles payments for you - whether charge your bill to your credit card or debit from your bank account. APA payments are
settled by APA agents by the bill's due date. Yes, you can enroll to APA via Meralco Online. First, create a Meralco Online Account if you don't have one and follow the steps below. Step 1. In the dashboard of Meralco Online, look for Auto Payment Enrollment. Step 2. Select your preferred scheme: Auto Credit or Auto Debit. Step 3. Download the APA
enrollment form of your selected APA scheme.Step 4.
Print and accomplish downloaded APA enrollment form.Step 5. Scan and upload APA enrollment form together with a valid government ID then click "Submit." Alternatively, you can also apply for APA directly through your banks or at any Meralco Business Center. You can unenroll from APA via Meralco Online. Step 1. In the dashboard of Meralco
Online, look for Accounts or Account Details Step 2. Select Account to be unenrolled and click Unenroll from APA button.Step 3. Complete the fields and click on "Submit" Alternatively, you can also unenroll APA directly through your banks, any Meralco Business Center or through customercare@meralco.com.ph Submit the following documents to
our e-mail customercare@meralco.com.ph or any Meralco Business Center: Request letter to Unenroll your Account Please indicate your Service ID Number. For e-mail submission, Subject line will be Request to Unenroll from Auto Payment Arrangement Scanned copy of cardholder’s valid ID Your APA enrollment will be effective once Meralco
receives confirmation from your chosen APA agent/bank that your request has been processed. You will receive an e-mail once your APA enrollment has been processed and approved. Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance. Online Billing Online Billing is a free service of
Meralco wherein you may view a summary of your electric and non-electric bills online.
In addition, you may also view the electronic copy of your electric bills invoiced within the past 13 months. Here are the benefits of enrolling to Online Billing: Notification Sending. You will receive an email notification for your monthly electric bill once it is already available for viewing online.

Accessibility and Convenience. You will have faster access to your billing information. You may also view current and past electric bills anytime, anywhere, in one convenient location. Instances of lost, misplaced, or damaged bills are also avoided. Ease of Payment. You may easily pay electric bills online. A link to the online payment facility is available
in the bill delivery notification. Consumption Monitoring. You will be able to view your monthly kWh consumption for the current month and the past 12 months. You will also see your average monthly kWh consumption for the same period. Here are the steps on how you can conveniently view your bills online: Create an account in Meralco Online.
Enroll your electric service/s in your Meralco Online Account. You can view an electronic copy (PDF copy) of your electric bills starting with the next billing following the enrollment of your Service to your Meralco Online Account. For your non-electric bills (e.g., disconnection notice, reconnection fee, etc.), only a summary of the bill details will be
viewable online. Note: Bills will be viewable in your Meralco Online Account for 13 months after invoicing.
Yes, you will still receive your paper bills. If you wish to update your bill delivery option by going paperless, you may subscribe to Meralco’s Paperless Billing service. Yes you can. To pay as a guest, here are five (5) simple steps.Step 1. Have your Meralco bill ready and on hand. You will need this as basis for the amount to pay and the reference
number required (i.e. Service ID Number (SIN), Account Number or Invoice Number).Step 2. Access the pay as guest page by visiting, . Step 3. Fill in the required fields, add your email address to receive a payment confirmation, read and agree to the terms and conditions, and click on "Next."Step 4. Choose your payment method. Input your
payment credentials and click on "Next." Step 5. Review the summary of your payment and click on "Submit" to confirm your decision to pay.

You will then be redirected to our payment partner’s pages. Once completed, a thank you message will be shown to confirm payment transaction. You will also receive a payment confirmation e-mail as proof of your payment. This, however, shall not serve as your official receipt. Online Payment Customers can always opt to pay as guest, however,
creating your Meralco Online account gives you access to more features such as: For customers with multiple accounts or services, they can pay for multiple bills in just a few clicks. Yes, you will be notified in several ways. For successful transactions, you will get an onscreen thank you message to confirm your payment transaction. This screen will
display, among others, the payment reference number of your transaction. In addition, a payment confirmation notification will be sent to your nominated e-mail address. Lastly, you can also check on Meralco Online's payment history to check if your payment has been reflected (only for Meralco Online payments). Likewise, failed transactions caused
by system or internet connection errors will have prompts or error messages. You will not receive any e-mail from Meralco if your online payment transaction fails. First off, you need to create a Meralco Online Account. Follow the steps below to pay:Step 1. Login to your Meralco Online Account.Step 2. On the dashboard, click “Pay Bills”.Step 3.
Select the bills/services that you would like to pay for.Step 4. Choose your payment method. (Credit card, Debit Card, or Prepaid Card)Step 5. Review and ensure your payment details are correct. Click on “Submit” to confirm your payment.Step 6. You will be redirected to the selected payment partner’s page. You will also receive a payment
confirmation email as proof of your payment. (Note: This does not serve as an OR)” You can use any of the following cards powered by Mastercard, VISA, or JCB: 1.
Credit card 2. Debit card 3. Prepaid Card All payments, using Meralco Online or other channels, are viewable in the payment history page of your Meralco Online account. To visit the payment history page, please login to your Meralco Online account, click on Bills & Payments, then Payment History.Note: Only payments made after portal account
creation will be displayed in the Payment History page. Yes. Partial payments are allowed for settlement of single bills, however, non-payment of full amount on or before bill’s due date shall subject the service to disconnection. Yes. Overpayments are allowed if all bills of your Meralco account are selected for payment. Excess payment will
automatically be allocated to your account's next bill. This feature is not yet available but is part of the additional functions we are developing. Yes. You can do advance payment at either account level or service level.
Advance payments are allowed if your account/service has no outstanding bills. If the account level advance payment facility is not available, ensure that all services under your account is enrolled in the Meralco Online to enable feature. No. You can request for the OR of your online payment transaction at any Meralco Business Center by just
presenting your payment confirmation e-mail. Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance.
Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance. For customers with a Meralco Online account, there is no limit to the number of bills you can settle in a single transaction. You can pay for several bills, as long as the service you wish to pay for is registered in your Meralco Online
account. It essentially depends on the payment method/card you use. Some methods incur convenience fees. This will go directly to our payment partner and will be added on top of the total amount selected for payment.

Yes, our payment partner, PAYMAYA, is PCI-DSS (Payment Card Industry Data Security Standard) compliant. For monthly recurring payments, we recommend that you enroll in our partner banks' Auto-Payment Arrangement. For more information, please refer to APA FAQs. There are several ways. Via thank you message after your payment
transaction Via an email confirmation sent to the registered primary email address of your Meralco Online account or the email address specified by guest payors. Via the payment history section for Meralco Online accountholders. Some bills or items reflected on your bill summary cannot be paid. This can be due to any of the following reasons, your
bill/service: is under complaint has a TRO (Temporary Restraining Order) is under IPA (Installment Payment Agreement) has a service irregularity Please go to any Meralco Business Center or call the Meralco hotline 16211 or 16210 (for Business) for assistance. No. This facility is only for Meralco Accounts. For payments made between 7AM to
11PM, your payment will be posted immediately to our system. For payments made during holidays or between 11PM to 7AM of the following day, your payment will be posted to our system morning of the following day. Your payment in our Business Center/ third party agents (e.g. Bayad Center) will be reflected in the portal 2 days after the date of
transaction. Paying via Meralco Online or its guest payment facility is like paying in a Meralco Business Center without the need to travel or line-up. Meralco Online accepts, payment for overdue bills, advance payments. More importantly your payment will be posted in the Meralco billing system faster than paying through other channels. To pay
online, one needs: an email address so we can send you notifications and updates regarding your payment your payment credentials. *your reference numbers which are all found in your Meralco bill (Account Number, Service ID Number, Invoice Number). *For guest transactions Once your payment is posted to our billing system, you will receive
an email notification. For customers who used the "Pay as Guest" online facility, please wait for payment confirmation email sent to the email address you specified when you paid your bill.
To be reactivated, you will need to re-apply and submit required documents after payment of all dues. Please go to the nearest Meralco Business Center for assistance. We’ll reconnect your service within 24 hours from the time your payment is posted. For payments made on holidays and weekends, reconnection services will be for immediate
scheduling the next business day. Reconnection fees will be reflected on your next bill. For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210. It's possible that your bill intended for payment is already tagged as paid in our system. For cases like this, your payment then will be applied to your account's next
bill. For payments made, other than through Meralco Online (i.e. bank and over-the-counter third party payments) please expect the update within 36hours. Our system keeps a record of all your payments, including advance payments, which are treated as credits. Once your new bill is generated, your advance payment, will be applied and reflected
on your payment history page. Our system keeps a record of all your payments, including overpayments, which are treated as credits. Once your new bill is generated, your overpayment, will be applied and reflected on your payment history page. It means that your payment is not yet received by our system but is already successfully processed by
our payment partner, please wait for morning of the next day or contact Meralco please call us at our 24/7 hotline at 16211 or business hotline at 16210 for further assistance. It may be the case that your service is also enrolled to another person's portal account and that person made a payment. This may happen for landlord and lessee
arrangements, family members in the same household or business accounts. Payments for a service are visible to portal accounts to which this service is enrolled to.
Please report or visit your Meralco Business Center, for unauthorized enrollments of your Service IDs by other portal users or if there is a need to update records. No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing.
No. Credit card information, as well as other payment method credentials, will not be stored by Meralco and shall only be passed to the Payment Gateway for authentication and processing. You may also refer to the privacy policies of Meralco here ( . Paperless Billing Paperless Billing is a free service of Meralco wherein you may opt to receive your
monthly electric bills electronically instead of paper bills, subject to ERC’s Rules on Electronic Billing and Communications for Electricity Consumers. Meralco Paperless Billing service aims to provide you with the following benefits: Accessibility and Convenience. You will have faster access to your billing information since electronic bills. You may
also view current and past electric bills anytime, anywhere, in one convenient location. Instances of lost, misplaced, or damaged bills are also avoided. Ease of Payment. You may easily pay electric bills online. A link to the online payment facility is available in the Paperless Bill delivery notification. Reduction of clutter and paper waste. Bills sent via
email or made available through the Meralco Online minimize unwanted or unnecessary physical clutter. Environment-Friendly. You will be able to contribute in preserving the environment by saving trees and reducing carbon footprint from paper production and consumption. Via Meralco Online’s Paperless Billing Subscription Facility Log in to
your Meralco Online Account. Go to Accounts > List of Accounts. Select the Account Number you wish to subscribe to Paperless Billing. Click the Subscribe to Paperless Billing button. Read and agree to the Paperless Billing Terms & Conditions and Privacy Policy. Click Next. Input your secondary email address, if any. Click Submit to confirm your
subscription request. You’ll receive an email confirming the status of your Paperless Billing subscription request within a day.
Via Meralco Online’s Start a Service Facility (Note: This option applies only to applications for a Residential service. For business, you may submit your request through your Meralco Online Account. You may also contact your Relationship Manager for further assistance.) Log in to your Meralco Online Account. Input necessary application details. In
the Value-Added Services page, select ‘Yes’ for ‘Would you like to enroll to paperless billing?’. Complete your online application for electric service. You’ll receive an email acknowledging receipt of your application for electric service and subscription request for Paperless Billing.
You’ll receive an email confirming the status of your Paperless Billing subscription request once your application for electric service has been completed. Login to your Meralco Online Account and update your secondary email address, if any, under Profile Management. A. For Account Holders: If you are the Account Holder but you cannot see your
Account Number in the Paperless Billing subscription facility, then there is a difference between your names as reflected in your Account record and your Meralco Online Account. Please email the following documents to customercare@meralco.com.ph or submit them to the nearest business center. a. Due to minor syntax difference Example:
Account Holder name: Maria Rose A. Cruz Meralco Online Account name: Ma. Rose A. Cruz No document will be required if the difference in the Account Holder name and Meralco Online user’s name is due to minor syntax difference.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph. b. Due to change in marital status Example: Account Holder name: Maria Rose A. Cruz Meralco Online Account name: Ma. Rose C. Santos One (1) government-issued ID showing both the maiden and married
surnames (e.g., ‘Maria Rose Cruz Santos’) of the Applicant; OR One (1) government-issued ID showing the maiden surname (e.g., ‘Maria Rose A. Cruz’) AND one (1) government-issued ID showing the married surname (e.g., ‘Maria Rose C. Santos’) of the Applicant; OR Marriage Certificate c. Due to other cases Example: Name in either record is a
nickname, name in either record is an abbreviation One (1) government-issued ID OR two (2) secondary IDs of the Applicant Additional supporting documents may be required on cases not listed above, subject to Meralco’s evaluation of the case. B. For Actual Users: If you are not the Account Holder (i.e., an end-user / actual user of the electric
service), please submit the required documents as shown below to customercare@meralco.com.ph or to the nearest business center.
For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph. a. The Meralco Account is under the Name of an Individual Person Example: Residential services, businesses (i.e., sole proprietorships) where the registered customer is named after an individual
Authorization Letter OR Special Power of Attorney (SPA) from the Registered Customer, AND One (1) government-issued ID or two (2) secondary IDs of the Registered Customer, if available If the registered customer is already deceased or if his/her whereabouts is unknown to the Applicant, the latter is required to submit any of the following:
Document proving that the Applicant has the legal authority to occupy the premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility
bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay Certificate. b. The Meralco Account is under the Name of a Condominium Developer or Association Example: Residential or non-residential condominium units under the name of the condominium developer/association Notarized Secretary’s Certificate appointing/authorizing
the Applicant to subscribe the Meralco Account to Paperless Billing; OR Authorization Letter issued by the condominium’s Administration Office/Association, AND one (1) government-issued ID OR two (2) secondary IDs of the person who issued the Authorization Letter; OR Document proving that the Applicant has the legal authority to occupy the
premises covered by the service contract of the Meralco Account, e.g., Deed of Sale, Contract of Lease; OR Other document proving that the Applicant occupies the premises covered by the service of the Meralco Account: (a) government-issued ID of the Applicant, (b) utility bill for two (2) months (e.g., Meralco bill, water bill, etc.), OR (c) Barangay
Certificate Note: Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing. Else, another Notarized Secretary’s Certificate indicating that the same will be required. c. The Meralco Account
is under the Name of a Business or Organization i. For Sole Proprietorships and Partnerships:If the Applicant is the sole proprietor or one the managing partners: One (1) government-issued ID or two (2) secondary IDs of the Applicant If the Applicant is NOT the sole proprietor or one the managing partners, Authorization Letter issued by the sole
proprietor or one the managing partners, AND One (1) government-issued ID or two (2) secondary IDs of the sole proprietor or one the managing partners ii. For Corporations, Government Owned and Controlled Corporations (GOCCs) with Charter, Cooperatives, Non-Governmental Organizations (NGOs), Foundations, Religious Organizations:
Notarized Secretary’s Certificate appointing/authorizing the Applicant to subscribe the Meralco Account to Paperless Billing Note: Notarized Secretary’s Certificate, if submitted during application for service or Meralco Online account creation, should indicate that the Applicant has the authority to subscribe the Meralco Account to Paperless Billing.
Else, another Notarized Secretary’s Certificate indicating that the same will be required. Your monthly electronic bills will be posted in your Meralco Online Account within a day after the meter reading date, unless the bill was subjected to further internal validation by Meralco. You will also be notified via email once your bill has been posted in your
Meralco Online Account. There are two ways to view your electronic bills. Via email notification. Click the link to your electric bill in the bill notification sent to your registered email address. Via Meralco Online.
Log in to your Meralco Online Account and access the View Bills facility. In case of delivery failure to your email address, we’ll send your bill notification to your nominated secondary email address, if any. To ensure that you will always receive the bill notifications we’ll send to your email address, please ensure that: Your email's inbox is not full.
Your email address is active. cxe@meralco.com.ph is in your email’s contacts list so our emails will not be treated as a spam. In case you have not received an email notification within five (5) days, you may also login to your Meralco Online Account to check if the electronic bill is already posted. If it is not yet posted, your bill may have been subjected
to further review by Meralco. To have a printed copy of your bills, you have the option to download and/or print a copy of your bills from your Meralco Online Account. Should you opt to update how you receive your electric bills, you may request for the updating of your bill delivery option through your Meralco Online Account six months after the
effective date of your Paperless Billing subscription. If the effectivity of your Paperless Billing subscription has not been over six (6) months and you will no longer be authorized to receive the electronic copy bills (e.g. due to change of residence), you may submit a written request specifying your reason, and one (1) government-issued ID or two (2)
secondary IDs. For further assistance, please call us at our 24/7 hotline at 16211 or business hotline at 16210, or email us at customercare@meralco.com.ph. Power up your home with Meralco Apply Now View outage map, report outages and receive updates on resolution View/Report Now Manage your electric service, bills and notifications Log In
Now In this page, we have prepared information to help you understand your bill and the installment payment advisories.
We ask for your patience for any inconvenience you may have experienced regarding your electricity bills as we try to reach your areas in a timely manner while abiding by localized guidelines. Rest assured that your next billing will be based on actual reading. Rest assured that Meralco is committed to serving our customers with due diligence and
transparency. You will only be billed for what you consumed. The information below will be updated in the next few days. Updated as of September 4, 2020. Subject to change without notice. Since some meters were not read during the ECQ period, some March and all April bills were estimated based on the past 3 months’ average daily consumption
following the Distribution Services and Open Access Rules (DSOAR) issued by the ERC. These past 3 months- December 2019, January 2020 and February 2020, were considered “low consumption” months as these were significantly cooler months compared to the summer months of March, April and May. Estimated Month Basis of Estimation(based
on average daily consumption) March 2020 April 2020 December 2019, January 2020, February 2020 January 2020, February 2020, March 2020 Aside from these, the following factors may have affected your May bill: Increased consumption during ECQ. More people are at home, so appliances are switched on most of the time, especially fans and
aircons. Homes which have aircons would use 4 to 8 hours per day before ECQ, and may be using it for 12 to 24 hours per day in ECQ. There is also increased use of the TV, washing machine, computer, game console, etc. Refrigerators that are full and opened more frequently will also increase consumption. High Heat Index and temperature that will
increase consumption. (max so far for 2020 is at 37.3⁰C with Heat Index of 42⁰C) When the heat index or temperature outside is high, appliances with compressors like air conditioners and refrigerators work harder. So even if you use it for the same duration, your consumption will be higher. Meralco Powerlab estimates that there is a 25% to 40%
increase in electricity consumption during summer months even without increasing usage. With increased use, the consumption goes up proportionately. Refrigerators also have compressors and are also affected, but to lesser degree. The addition of your March and April actual consumption versus the estimates for the same months. For meters we
have read, we are able to reflect in your May bill: Your actual consumption for May Actual consumption for March and/or April less the estimates for the same months, based on the past 3 months’ average daily consumption. Below is a sample computation with reference to February and May 2020 bills. Meter was read in May and the actual meter
reading was 12973. Previous meter reading was done in February with an actual meter reading of 12720. February Bill May Bill The total actual kWh consumption from Feb 2020 to May 2020 was 253 kWh. Pres Rdg in May 12973 Pres Rdg in February 12720 Difference 253 kWh This is your March to May consumption In the letter that we sent out
in July explaining the May bill, you will find the following: Sample Breakdown of the actual consumption per month: Payments made for the following bills as of July 2020 are noted down below: Remaining Total Outstanding Balance (Total Bill Amount minus Total Amount Paid) is PhP 0.00. In case you want to avail of the installment plan, Meralco will
refund the payments to you at the Meralco Business Center upon presentation of your proof of payment and proper identification or authorization. The refunded amount will then be treated as unpaid balance and will be included in your installment plan. The total kWh consumption under the May 2020 bill will still be pro-rated to compute for the
average consumption for the particular months. Thereafter, the corresponding ERC-approved charges for the particular month will be applied. The resulting amount would be the final amount due under the May 2020 bill. Any adjustment, upward or downward, will be reflected in the August 2020 bill. Appliances such as aircons and refrigerators are
affected with temperature changes. Temperatures now are at record high (max so far for 2020 is at 37.3⁰C with Heat Index of 42⁰C. Compressor works harder because of the warmer outside temperature. Based on Meralco Power Lab tests, for every one (1) degree increase in outside temperature, there’s a corresponding 11% increase in aircon
consumption. Table below illustrates aircon consumption behavior at different outside temperatures: Ave. Outside Temperature (◦C) Season Summer Cool Daytime 35.5 32.5 Nighttime 31.0 29.0 Ave. Power Consumption (watts) Season Summer Cool 745.7 569.4 593.6 432.1 Based on a 1.0hp window-type, conventional unit So even if you use your
aircons for the same number of hours, aircon consumption will still increase by 25% - 40% during summer vs Feb or cool months. For customers who received bills with bill date May 1 to 22 To help ease your financial burden and prevent bills from piling up, unpaid balances from bills due March 1 to May 31, 2020 (bill date Feb 21 to May 22) will be
converted to monthly installments, in accordance with the ERC Advisories of April 15, May 5, May 22, 2020 and Meralco’s own advisories. The first installment amount, will be due on June 15 at the earliest, and every 15th of the month for the next four to six months, depending on your consumption group. Please see grouping below based on your
consumption in February 2020: Classification Consumption Group Installment Plan Group 1 200 kWh and below Term: 6 months Due date: every 15th of the month Duration: June to Nov 2020 Group 2 201 kWh and above Term: 4 months Due date: every 15th of the month Duration: June to Sep 2020 You will receive a separate bill every month that
reflects only the installment amount due. Please note that your regular bill for the month is not included in the installment plan and needs to be paid in full following the due date reflected in said regular bill. The first installment bills will be delivered starting June 2 until June 6. Bill Amount Examples for Group 1 (200 kWh and below): March - P1,500
Php 5,400 will be converted to Php 900 for 6 months, due every 15th of the month April - P1,650 May - P2,250 Total - P5,400 total billing for the ECQ months Here’s an example of the Group 1 payment schedule for regular and installment bills: Jun Jul Aug Sep Oct Nov Dec March, April and May bills paid in installment every 15th of the month 900
900 900 900 900 900 No installment Regular monthly bill, payable based on bill due date 2,100 2,000 1,800 1,500 1,500 1,500 1,600 Total payable every month 3,000 2,900 2,700 2,400 2,400 2,400 1,600 If you have inquiries regarding your bill, please get in touch with us through the following channels: To help ease your financial burden and prevent
bills from piling up, unpaid balances from bills with bill dates May 23 to 31 (due date June 1 to June 10) will be converted to monthly installments, together with your unpaid balance from March and April bills. This is in accordance with the ERC Advisories of April 15, May 5, May 22, 2020 and Meralco’s own advisories. The first installment amount,
will be due on July 15 at the earliest, and every 15th of the month for the next four to six months, depending on your consumption group. Please see grouping below based on your consumption in February 2020: Classification Consumption Group Installment Plan Group 1 200 kWh and below Term: 6 months Due date: every 15th of the month
Duration: July to Dec 2020 Group 2 201 kWh and above Term: 4 months Due date: every 15th of the month Duration: July to Oct 2020 You will receive a separate bill every month that reflects only the installment amount due. Please note that your regular bill for the month is not included in the installment plan and needs to be paid in full following
the due date reflected in said regular bill. The first installment bills will be delivered starting June 2 until June 6. Bill Amount Examples for Group 1 (200 kWh and below): March - P1,500 Php 5,400 will be converted to Php 900 for 6 months, due every 15th of the month April - P1,650 May - P2,250 Total - P5,400 total billing for the ECQ months Here’s
an example of the Group 1 payment schedule for regular and installment bills: Jul Aug Sep Oct Nov Dec Jan 2021 March, April and May bills paid in installment every 15th of the month 900 900 900 900 900 900 No installment Regular monthly bill, payable based on bill due date 2,100 2,000 1,800 1,500 1,500 1,500 1,600 Total payable every month
3,000 2,900 2,700 2,400 2,400 2,400 1,600 If you have inquiries regarding your bill, please get in touch with us through the following channels: This is based on the ERC Advisory released on May 22. The Energy Regulatory Commission deemed that lower consumption customers (200 kWh and below) should have longer payment periods. This group
makes up 75% of the Meralco customer base. Consumption in February is actual and not estimated. February 2020 is the month immediately preceding the ECQ period hence will provide information on latest normal / non-ECQ customer consumption behavior. Yes, you may pay for your installment earlier than the 15th. Please use the ATM Reference
Number or Meralco Reference Number found in your Installment bill. For regular bills Any Meralco BC Meralco Online/Meralco Mobile Bayad Center Banks will require new ATM/Meralco Reference Numbers covering pre-ECQ bills. You may request for New ATM/MRN Ref. Nos. though the following channels: Please get in touch with us via the
following channels if you have concerns regarding your bill: Email us at customercare@meralco.com.ph Facebook and Twitter You may pay through the following channels: Any Meralco BC Meralco Online/Meralco Mobile Bayad Center Banks and authorized payment channels For installment bills Your installment bills carry a unique ATM reference
number or Meralco Reference Number (MRN). Please use these to pay through the following channels: Any Meralco BC Bayad Center Banks and authorized payment channels To ensure smooth transaction, you need to bring the IP bill when paying over the counter such as the Meralco Business Center, Bayad Center and banks. This is separate from
your regular monthly bill. For Bayad Center, banks and other over the counter channels, you need to have your Installment Bill’s unique ATM Reference Number or Meralco Reference Number and the installment amount. For Meralco Business Centers, you will need to provide the Service ID Number to our tellers, so we can help you identify, which
bills you want to pay for. When paying outside of Meralco properties (Meralco Business Center, Meralco Online and Meralco Mobile app), you need to present the ATM reference number or Meralco Reference Number. This can be found at the bottom part of the bill’s first page: These unique codes are valid for only 13 days from the date specified (9
days for BDO) in the ATM reference number or Meralco Reference Number. Date is indicated in the 12th to 15th digits of the ATM reference number. Date is indicated from the 12th to 17th digit of your Meralco reference number. Authorized payment channels like banks need the reference numbers and the exact amount to accept your payment. You
will need to request a new ATM reference number and Meralco Reference Number and specify the amount you want to pay for. You may request for New ATM/MRN Ref. Nos. though the following channels: The ATM Reference Number and Meralco Reference Numbers found in your installment bill are valid until the 15th of every month as aligned
with the due date found in your bill. If you’re paying beyond the due date, you may pay through the following channels: Meralco Business Centers Bayad Centers If paying through banks and other authorized partners, you will need a new ATM Reference Number or Meralco Reference Number.
You may request for a New ATM/MRN Ref. Nos. though the following channels: No interest will be applied for late payments. Customers can still pay for the installment after the installment due date through any Meralco BC and Bayad Center. Your unpaid monthly installment will appear under "Balance from Previous Installment" in your next
Installment Bill. Regular bills and installment bills may be paid at the same time as long as you make the payment on or before the due dates of both bills.
Just make sure to present both bills when paying as these will be processed separately. When paying online, the bills have to be paid separately using their respective Meralco/ATM Ref. No. You may proceed with payment of your first installment. Assuming that your first installment is already past due, you will need to request a new ATM reference
and Meralco Reference Number to pay for it. Your unpaid 2nd monthly installment will appear under “Balance from Previous Installment” in your next Installment Bill. You may pay in full through Meralco Business Centers or Bayad Centers: please bring your March, April and May bills. Banks and other authorized payment channels: please bring your
March, April and May bills and ensure that you have new/updated ATM/MRNs. You may request for a New ATM/MRN Ref. Nos.
though the following channels: Please get in touch with us via the following channels if you have concerns regarding your bill: Email us at customercare@meralco.com.ph Message us on Facebook and Twitter. At the back of your bill, under Metering Information, you will see "Prev Rdg" and "Pres Rdg". If there are values under these columns, this
means your bill already reflects an actual reading. See sample below for a bill with actual reading: For your reference, we are also showing a sample of an estimated bill: Rest assured that we will read all meters while abiding with localized guidelines. All estimated readings will be adjusted once meters have been read, and You only need to pay based
on your actual consumption. We have read your meter and your actual consumption will be reflected in the June bill. Your bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in June. This will be referred to as the coverage period. Please disregard any previously issued bills
that were based on estimated consumption in between this coverage period. June bill covers your 4-month actual consumption. Published rates apply for each month. Please see below sample: Present Reading 2,800 kWh Previous Reading* – 1100 kWh kWh Consumption 1,800 kWh Multiplier x 1 Total kWh Consumption 1,800 kWh *Previous
reading was based on your last actual meter reading. Payments made and credits applied to previously issued bills within the coverage period will be applied to your June bill and will be reflected as Applied Credits**. The payments you made have already been deducted from the total amount due of this June bill. **You may refund the excess credits
or these can be applied to previous unpaid balance and/or succeeding billing. If you have inquiries regarding your bill, please get in touch with us through the following channels: To help ease your bills payment, you only need to pay one fourth (1/4) of your Current Charges by June 30. The remaining balance or three fourths (3/4) may be settled in 4
or 6 monthly installments, depending on your February 2020 consumption. These installment payments will be due every 15th of the month starting July 15. This is in accordance with the advisory of Energy Regulatory Commission (ERC) and Meralco’s recent pronouncements. Please see grouping below based on your consumption in February 2020:
Classification Consumption Group Installment Plan Group 1 200 kWh and below Term: 6 months Due date: every 15th of the month Duration: June to Nov 2020 Group 2 201 kWh and above Term: 4 months Due date: every 15th of the month Duration: June to Sep 2020 Please see below sample: June bill as of June 18, 2020- 15,000 ¼ of Remaining
Balance: P3,750.00 Due Date: 30 June 2020 ¾ of the Remaining Balance is payable in monthly installments starting July 15, 2020. Please refer to the table below, for your installment payment schedule. Please expect another letter to explain the details of your installment plan. Households with consumption of 200 kWh and below (as of Feb 2020)
Households with consumption of 201 kWh and above (as of Feb 2020) 1st installment: July 15 1st installment: July 15 2nd installment: Aug 15 2nd installment: Aug 15 3rd installment: Sept 15 3rd installment: Sept 15 4th installment: Oct 15 4th installment: Oct 15 5th installment: Nov 15 6th installment: Dec 15 However, you may also opt to pay
your June bill in full to prevent bills from piling up. We fully understand your concern if your current bill is higher than your previous months’ bills. Aside from June reflecting the sum of your actual consumption for 4 months, below are other factors that may have affected the increase: Higher electricity usage during ECQ More people are at home,
and might have used appliances (TV, electric fan, computer, game console, at air conditioner, etc.) for longer periods, and refrigerators are likely opened more frequently. Higher consumption due to hot weather During hot days, appliances with compressors (like aircons and refrigerators) exert more effort. So even if you use it for the same duration,
it uses more power. Meralco Power Lab estimates a 25% to 40% increase in electricity consumption during summer vs cooler months even without increasing usage. With increased use, the consumption goes up proportionately. In case you have paid your March 2020, April 2020 and/or May 2020 estimated bills, these payments have been deducted
from your June 2020 bill, you can validate the payments you made for March 2020, April 2020 and/or May 2020 on page 2 of your bill under the line "Applied Credits". Your June bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in June. Applied Credits will appear on the
lower right section of your June bill’s second page. Kindly see below sample: Explainers have also been provided under "Details of your June bill." Use the ATM Ref. No. or MRN provided under “Details of your June bill” to pay for ¼ of the remaining June balance. It’s for the Current Charges for June. This is not for your June ¼ bill amount. Please get
in touch with us via the following channels if you would like to know how much of the installment you have paid vs. unpaid. Installment Plan bills are not yet automatically enrolled under the ADA/ACA Arrangement.
Only Regular monthly bills are part of the Auto Debit and Auto Credit Arrangement. In case your house was unoccupied or your business was closed, and you received an estimated March 2020, April 2020 and/or May 2020 bill/s: Your June 2020 bill has been adjusted to reflect your consumption based on the actual meter reading. If you paid your
estimated March 2020, April 2020 and/or May 2020 bill/s, we will refund any overpayment to you at our Business Centers upon presentation of the following requirements: Refund Details Amount Type Requirements Less than Php 5,000 Cash Proof of payment (e.g. official receipt) One government-issued ID If bill is not under your name the refund is
for a company, additional requirements are as follows: 1.2 government-issued IDs, proof of ownership, SEC certificate of registration etc.) More than Php 5,000 Check If you have inquiries regarding your bill, please get in touch with us through the following channels: Meralco will not implement service disconnections until October 31, 2020. To keep
you updated of your account status, your latest bill reflects all payments made and any outstanding amounts as of the time of printing. In the case of your March bill whose printing was delayed until early May, this may already include the amount for your April consumption. Outstanding balances can be from February 2020 and prior months, which
will have a line item that says “Please pay immediately.” The April consumption will reflect the same due date found on your March bill. Both will be reflected as Previous Billing in the front section of your bill. Your March amount due will be reflected as Current Charges. Kindly see below bill samples: Customer March Bill with Previous Balance and
April Bill under “Balance from Previous Billing” Customer March Bill with April bill under “Balance from Previous Billing If your total amount due is zero, you may have paid already through your bank, or online, before your March bill was reprinted and delivered to you. Please refer to the Energy Bill Amount Section of your bill for the original total
bill amount. You can either apply to future bills or refund the amount. Please present your Meter Deposit Receipt and a valid ID to our Meralco Business Centers. Rest assured that we are refunding the meter reading cost for our customers’ bills with estimated consumption. You will find this in the Applied Credits Section tagged as "Meter Reading
Cost Refund" We have read your meter and your actual consumption will be reflected in the July bill. Your bill was computed using your consumption covering the period from the last actual meter reading to the actual meter reading in July. This will be referred to as the coverage period. Please disregard any previously issued bills that were based on
estimated consumption in between this coverage period. July bill covers up to a 5-month actual consumption. Published rates apply for each month. Please see below sample: Present Reading 2,800 kWh Previous Reading* – 1000 kWh kWh Consumption 1,800 kWh Multiplier x 1 Total kWh Consumption 1,800 kWh *Previous reading was based on
your last actual meter reading. Payments made and credits applied to previously issued bills within the coverage period will be applied to your July bill and will be reflected as Applied Credits**. The payments you made have already been deducted from the total amount due of this July bill. **You may refund the excess credits or these can be applied
to previous unpaid balance and/or succeeding billing.
If you have inquiries regarding your bill, please get in touch with us through the following channels: To help ease your bills payment, you only need to pay one fourth (1/4) of your Current Charges by the due date indicated in your July bill. The remaining balance or three fourths (3/4) may be settled in 4 or 6 monthly installments, depending on your
February 2020 consumption. These installment payments will be due every 15th of the month starting August 15. This is in accordance with the advisory of Energy Regulatory Commission (ERC) and Meralco’s recent pronouncements.
Please see grouping below based on your consumption in February 2020: Classification Consumption Group Installment Plan Group 1 200 kWh and below Term: 6 months Due date: every 15th of the month Duration: August 2020 to Jan 2021 Group 2 201 kWh and above Term: 4 months Due date: every 15th of the month Duration: August to November
2020 Please see below sample: June bill as of July 18, 2020- 15,000 ¼ of Remaining Balance: P3,750.00 Due Date: August 3 2020 ¾ of the Remaining Balance is payable in monthly installments starting August 15, 2020. Please refer to the table below, for your installment payment schedule. Please expect another letter to explain the details of your
installment plan. Households with consumption of 200 kWh and below (as of Feb 2020) Households with consumption of 201 kWh and above (as of Feb 2020) 1st installment: Aug 15 1st installment: Aug 15 2nd installment: Sept 15 2nd installment: Sept 15 3rd installment: Oct 15 3rd installment: Oct 15 4th installment: Nov 15 4th installment: Nov 15
5th installment: Dec 15 6th installment: Jan 15 2021 However, you may also opt to pay your July bill in full to prevent bills from piling up. We fully understand your concern if your current bill is higher than your previous months’ bills. Aside from July reflecting the sum of your actual consumption up to 5 months, below are other factors that may
have affected the increase: Higher electricity usage during ECQ More people are at home, and might have used appliances (TV, electric fan, computer, game console, at air conditioner, etc.) for longer periods, and refrigerators are likely opened more frequently.
Higher consumption due to hot weather During hot days, appliances with compressors (like aircons and refrigerators) exert more effort.
So even if you use it for the same duration, it uses more power. Meralco Power Lab estimates a 25% to 40% increase in electricity consumption during summer vs cooler months even without increasing usage. With increased use, the consumption goes up proportionately. Your bill was computed using your consumption covering the period from the
last actual meter reading to the actual meter reading in July.
Your consumption may cover up to 5 months depending when you meter was last read. To help ease your payments, your July bill need not be paid immediately and will be converted into 4 equal monthly installments, starting September 15. To help ease your payments, your July bill need not be paid immediately and will be converted into 4 or 6 equal
monthly installments, starting September 15. Since this covers ECQ bills, your installment payment schedule is based on your February 2020 kWh consumption based on ERC advisories and Meralco’s pronouncements. Your existing installment plan will be restructured to include your July 2020 bill.
You will receive a new IP bill reflecting the revised installment amounts and installment payment dates. Rest assured that any payments made to previous installment bill/s have been accounted for. Power up your home with Meralco Apply Now View outage map, report outages and receive updates on resolution View/Report Now Manage your electric
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