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Feature Summary
The Infinity Spotlight application is used to set up and maintain customer and employee-related
information, and to configure the behavior of digital banking applications associated with the
information. The solution holds key data around user profiles and static content, and is also designed to
interface with various back-end systems. For example - a core banking system for accounts and
transactions.

The solution is managed by a Super Administrator, Operations Managers, Managers, and Customer
Support Representatives.

At the heart of the solution is a common data model, and is designed and developed in close
collaboration with real users of some of Temenos’ financial services customers. Web services are

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exposed in case external systems need to access this solution. All customer data is stored in a database
designed by Temenos and the customer must host the database. Alternatively, if a bank chooses to use
its own database or a third-party user management system, the integration services must be modified
and suitably mapped to a common data model. In case of push notifications and emails, the Quantum
Fabric messaging product can be used and, at the same time, sending email via third-party websites is
also supported. The user interface is internationalization-ready, browser-based, and has been validated
by employees of some customer financial institutions.

Functional Areas
Log On and Authentication
Dashboard Screen
Menu
Customer Management
Employee Management
Configurations
Security and Authentication
Application Content Management
Master Data Management
Alerts
Messages
Reports and Logs

Employee Management

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Feature Description

Employee Login  Employees can sign in by entering a username and password combination. The
application also helps the employees to reset their password pre- and post-
login.

Manage Employee A super administration user can create, update, delete, suspend (temporary),
User Accounts deactivate (permanent) employee accounts for Infinity Spotlight app. An email
is sent to the new user when his/her profile is created.

Manage Employee Super admin can define various roles for internal users in Infinity Spotlight.
Roles Each employee can be assigned to one role. 

Manage Employee Multiple permissions can be assigned to a role. All permissions assigned to a
Permissions role apply to users in that role, but additional permissions can be assigned to a
specific user.

Customer Management

Feature Description

Customer A Role contains a group of Features and actions. When a Role is assigned to the
Roles customers, they can perform the actions on the respective application (like Retail
Banking) based on the Features and actions specified in the assigned Role.

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Feature Description

Manage Front desk employees or member care may be required to view certain details of
Customers customers/members from time to time to provide assistance. The following details of
customers/members can be viewed and, in some cases, edited:

Profile information such as name, home branch, risk/fraud status, digital banking
enrollment status, etc

Contact information and preferences

Product/Accounts owned

Activity History

Requests/Messages

Notifications/Offers available; Alert settings

Customer Role

Turn on specific services for a customer, for example, mobile banking enrollment

Manage For Business Accounts, the bank staff can view all the relevant information related to
Companies a company here like associated accounts, Business Users, and more. Additionally,
they can create companies on behalf of the customer and assign Admin role to the
business owner for further management.

Configurations

Feature Description

Business As an administrator, you can define business configurations (for example, the
Configuration verbiage of notifications, membership criteria). These configurations reflect in
the customer-facing application at run-time during the onboarding process.

System A configuration set is always defined within a bundle. Use this feature to manage
Configuration configurations such as preference, image, and skin within a bundle. As an
administrator or a business owner, you can create and manage configuration
bundles and corresponding configuration keys.

Security and Authentication

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Feature Description

Credential The policies defined here are displayed to the admin and end users when they try
Policy to create a username or password. These policies are just a description of the
actual requirements that are implemented in the digital banking applications in an
easy-to-understand format for users.

Password These settings allows the bank administrator to view and manage password related
Settings setting like number of attempts the end user can make to login to the application,
password expiry settings, and more. The settings defined here implies to the end
customers using infinity applications.

MFA Multi-factor Authentication (MFA) is a secure process of authentication which

Authentication requires more than one authentication techniques chosen from independent
categories of credentials. MFA combines two or more types of authentication to
provide a better and secure way of authenticating Infinity users to ensure safe
banking for the Bank/CU's customers.

Application Content Management

Feature Description

FAQ Management Infinity Spotlight app provides an effortless way to maintain all the FAQs relevant
to the digital banking applications. Each FAQ has a category associated with it
which helps in listing the FAQ in the right sections in the end user applications

Privacy policy and The bank/credit union can easily create and update the privacy policies and
T&C management terms and conditions for the digital banking applications. Managing service-level
terms and conditions will be implemented in the next phase of development.

Service outage Manage service outage messages to be displayed in customer apps for
messages scheduled and ongoing service or application down-times.

Locations The bank/credit union can maintain the details of all their ATMs and branches in
Infinity Spotlight app along with their work hours, services, location coordinates,
addresses, and contact details. The end-user application can read this
information from Infinity Spotlight app and display it in the end-user application.

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Feature Description

Customer Care All customer service information such as phone numbers and email IDs through
Information which an end-user can communicate with the bank/credit union for general or
specific services can be maintained and updated here. The information will be
displayed in the end-user application’s Contact Us section.

Ad Campaign The campaigns are created based on numerous factors including the
demographics and customer banking behavior. The customers will see an ad
while using their respective banking site. The Infinity Spotlight users can manage
this page based on the assigned role. They can create or edit a campaign or set
a default campaign.

Master Data Management

Feature Description

Features Every module of the digital banking application is a service provided to the end user. 
Infinity Spotlight app can control various aspects of these features like transaction
limits, fees/charges, availability schedule, etc. Transactional services have various
limits and fees applicable depending on their type and regulations. These limits may
be applicable for all customers/members or only to a certain group. They may also
vary depending on the type and customer entitlements.  Infinity Spotlight app allows
the admin to view and update these limits. In certain cases, The Infinity Spotlight app
may be required to communicate with the core banking system to fetch and update
the limits and fees.

Security The pool of questions and images that end users can select from the time of
Questions enrollment to digital banking applications for an added layer of authentication can be
and Secure created and maintained easily from the Infinity Spotlight app.
Images

Products This section displays the list of all products available with in the infinity applications.
You can select the required product to view the respective details.

Reports and Logs

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Feature Description

Reports Admin users will be able to generate messages reports on  the Infinity Spotlight app to
view and export data.

Secure message reports

Logs All actions of an admin user are logged for audits. The Infinity Spotlight app provides an
option to view these audit logs along with all the logs for the transactions that the
member makes using digital banking applications. Sample reports can include the
following details:

View the log (list view) of all the transactions initiated with the digital app channels
and filter the results.

View the activities of a customer/member on the digital app channels, along with the
changes made by Admin Users to a customer's profile.

All CRUD activities of the admin users on the Infinity Spotlight app.

Admin users can save a view for the audit logs for viewing later.

Customer Service

Feature Description

Create New
Messages/Reply to
Customer Messages
Member care employees can view all messages sent by the end user using the
secure messaging feature of the digital banking application and respond to
these messages. Messages are routed based on the category and placed in a
common queue, so member service representatives of that department can
pick any of them up and provide an appropriate response. Message thread
status can be updated/manages as: new, in progress and resolved.

Assign Messages Message threads can be assigned to specific admin users to take action.
Admin users can see these messages in "My Queue".

Message Templates Create and update message templates that can be used while communicating
with customers via messages.

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Feature Description

Archive Messages Messages can be archived once resolved. By default resolved message
threads older than six months are moved to archive.

Remote Assistance
Remote assistance tool for the customer service representative that allows a
member care employee to sign in as a member in view-only mode to help the
member with troubleshooting. All actions will be logged for auditing purposes.
CSR assist option will be available only for those customer profiles who have
provided their consent for the same.

Manage Alert  The administrator can activate / deactivate alerts (account alerts, security,
Settings promotional alerts, etc).

Application Dashboard

Feature Description

Application The default landing screen for the application:

Dashboard
My message queue and top four message categories for today.
 
Internal Communication to employees and updates that can be shared with
customers. Sorted by date; latest first; Can have priority associated with
them.

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