The Connected Consumer Q4 2021

The Connected Consumer
Q4 2021
PREPARED BY DECISION LAB
JANUARY 2022
Content
Introduction
TRACKING THE CONNECTED CONSUMERS
THE CONNECTED CONSUMERS’ PROFILE
Overview
Platforms by functions
Key findings & What it means for Advertisers
Our solutions
Contact us
2
Introduction
3
Background
The Connected Consumer is a quarterly study conducted by

Decision Lab starting in 2019. The study focuses on
consumers’ online habits, including social media usage,
entertainment (music, movies, online videos), as well as online
shopping. Data in this report is collected using Decision Lab’s
online panel.
Disclaimer: This report has been prepared solely for information purposes over a limited time period to provide a perspective on the market.
Information, analyses and conclusions contained herein should not be construed as definitive forecasts or guarantees of future performance
or results. Decision Lab shall not be liable for any loss arising from the use of this report.
4
Online quantitative survey using Decision Lab’s
online panel
OCT 2021 – DEC 2021 881 NORTHEAST
SAMPLE COLLECTION PERIOD TOTAL SAMPLE SIZE
NORTHWEST
JUL 2021 – SEP 2021 1440
RED RIVER DELTA
APR 2021 – JUN 2021 1833 NORTH CENTRAL

JAN 2021 – MAR 2021 2028

OCT 2020 – DEC 2020 884

SOUTH CENTRAL
WESTERN HIGHLANDS
JULY 2020 – SEP 2020 1655
APR 2020 – JUN 2020 1099

DEC 2019 – FEB 2020 2149 MEKONG DELTA

SOUTHEAST
AUG 2019 - SEP 2019 457

5
The Connected Consumers’ profiles
GEN Z GEN Y (MILLENNIALS) GEN X

BORN BETWEEN 1997 – 2005 BORN BETWEEN 1981 – 1996 BORN BETWEEN 1960 – 1980
AGE 16 - 24 AGE 25 - 40 AGE 41 - 61
6
The Top platforms
TOP PLATFORMS
TOP PRIMARY PLATFORMS
PLATFORMS USERS CAN’T LIVE WITHOUT
MULTI-PLATFORM USAGE
7
Top platforms Primary apps Indispensable apps Multiplatform use
Zalo experienced a 2%-point increase in popularity in

Q4 2021, while Facebook & YouTube saw slight dips.
94% 88% 80%

use Facebook use Zalo use YouTube
97%
94%
88%
83%
79% 80%
8
Q: Which of the following social media platforms are you using? (Choose all that apply) Q4 2021 n=881
TikTok surpassed Instagram for the first time as the fourth-most

popular social media platform in Vietnam in Q4 2021.
Other popular social media platforms
48% 46%
44%
20% 17% 18%

15% 16%
12%
7%
1% 1%
TikTok Instagram Pinterest Twitter LinkedIn Lotus Gapo
2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021
Q: Which of the following social media platforms are you using? (Choose all that apply) Q4 2021 n=881
9
Zalo became Gen X’s top platform in Q4 2021, while Tiktok enjoyed
healthy growth among the other age groups.
• Top 5 social media platform by generation
Gen X Gen Y Gen Z
96% 97% 96%
86% 99% 100%

90% 89% 84%
99% 90% 87%

71% 81% 77%
66% 82% 67%

25% 51% 66%
5% 16% 66%
43% 62%
23%
44% 25%
30%
22%
13% 30%
15%
9% 21%
n=102 n=325 n=454
Q: Which of the following social media platforms are you using? 2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020
Q4 2021 n=881 10
(Choose all that apply) Q1 2021 Q2 2021 Q3 2021 Q4 2021
• Most used social media platforms
Consumers’ primary applications

Zalo grew 10%
4% 3% 3%
4%
3% 1% 3% 1% 4% 2%
4%
3% 4% points in
4% 5% 5%
7% 5% 6% 3%
2%
consumers’ list of
19% 17% 19%
23%
21%
23%
primary apps,
23% 33%
siphoning off
18% 20% 18%
18%
TikTok
Facebook’s
15% 16% Instagram
20%
Others/Don't care
position as
20%
Zalo
Vietnamese
YouTube consumers’
55% 54% 56%
51% 52% 50%
Facebook primary
44%
39% application.
Q1 2020 Q2 Q3 Q4 Q1 2021 Q2 Q3 Q4
Q: What is your one primary app? Q4 2021 n=881
11
In the last quarter of 2021,
Zalo sprinted 10% points
forward and became the
primary app for one third of
Vietnam’s online population.
12
Zalo saw the strongest growth among Gen X & Y consumers. Facebook
bounced back for Gen X consumers; yet, this platform still remained on
a downward trend for all age groups.
Gen X Gen Y Gen Z
48% 39% 48%
53%
27% 55% 23%
39% 36%
25%
10%
58%
22%
13%
18% 4%
4%
14%
17%
10%
n=102 n=325 n=454
Q1 2020 Q2 2020 Q3 2020 Q4 2020

Q: What is your one primary app? Q4 2021 n=881 13
Q1 2021 Q2 2021 Q3 2021 Q4 2021
Zalo also became more “indispensable” for 6% more consumers in Q4

2021, closely catching up to Facebook.
Facebook YouTube Zalo TikTok
Q4 2021 Q4 2021 Q4 2021 Q4 2021
51% 41% 48% 15%

-1% -2% +6% +0%
63%
51% 46% 43% 48%
41%
15%
4%
2019
Q1 2020
Q1 2021
Q2
Q3
Q4
Q2
Q3
Q4
2019
Q1 2020
Q1 2021
Q2
Q3
Q4
2019
Q1 2020
Q1 2021
Q2
Q3
Q4
Q1 2020
Q1 2021
2019
Q3
Q2
Q4
Q2
Q3
Q4
Q2
Q3
Q4
Q2
Q3
Q4
Q: Which of the following social media platforms are you unable to live without? (Choose all that apply) Q4 2021 n=881
14
Gen X consumers reported using fewer apps in Q4 2021, while the

proportion of multiplatform Gen Z consumers increased.
Use 3 apps 62% 8% 37% 25%
Use 4+ apps 38% 63% 75% 5%
Q: Which of the following social media apps do you use? Check all that apply. Gen X n=102, Gen Y n=325, Gen Z n=454 15
Platforms by popular
functions
MUSIC AND ENTERTAINMENT VIDEOS
SHORT VIDEOS
MUSIC/ AUDIO CONTENT
MOVIE STREAMING
16
Entertainment Short Videos Music Movies
YouTube kept its slow-but-steady pace as Vietnamese consumers’ go-

to platform for entertainment and music videos.
YouTube Facebook TikTok
Q4 2021 Q4 2021 Q4 2021
63% 8% 10%
+1% -3% +0%
75%
63%
10%
8% 8% 1%
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2020 2021
2020 2021
2020 2021
Q: Which platform do you go on when you want to watch music videos/entertainment videos? Q4 2021 n=881 17
YouTube remained popular for all age groups in the entertainment

and music video category. That said, more and more Gen Z audience
are taking to TikTok instead.
Gen X Gen Y Gen Z
64% 57%
67%
62% 81% 81%

11% 18%
11%
9%
2%
4% 7%
9%
10%
n/a
6% 7%
14%
8%
(*) 4% 4%
6%
5%
13%
1%
= Vietnamese (local) websites/ platforms n=102 n=325 n=454
Q: Which platform do you go on most often when you want to Q1 2020 Q2 2020 Q3 2020 Q4 2020
Q4 2021 n=881 18
watch music videos/entertainment videos? Q1 2021 Q2 2021 Q3 2021 Q4 2021
TikTok had an impressive 6%-jump in popularity and solidified itself as

the first destination for short-video content in the last quarter of 2021.
Facebook YouTube TikTok
Q4 2021 Q4 2021 Q4 2021
28% 28% 33%

-4% -3% +6%
41% 40% 33%

28% 28%
8%
2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

2020 2021 2020 2021 2020 2021
Q: Which app do you use most often when watching short videos? Q4 2021 n=881 19
TikTok’s rise was driven by an overwhelming increase in popularity

among Gen Z users and steady rises in the other age groups.
• Popular platform to get news
Gen X Gen Y Gen Z
42% 36% 50%
13%
57% 45% 22%

47%
24% 31%
47%
41%
20%
32% 8%
26% 40%
16%
24%
2%
2% 7%
36%
36%
2020 n=266
n=102 n=325 n=454
2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q4 2021 n=881 20

Q: Which app do you use most often when watching short videos?
Q1 2021 Q2 2021 Q3 2021 Q4 2021
TikTok has won the
short-video game in
Vietnam (?)
TikTok’s surge in popularity in the last
quarter of 2021 makes it the dominant
force in the short-video category. Will
TikTok stay winning in this space, or will
bigger players regain their position in
the future?
21
In the music streaming category, YouTube made a recovery from last

quarter’s low among Gen X consumers, while enjoying stready growth
among other age groups.
• Local streaming services
Gen X Gen Y Gen Z
62% 49% 51%
61% 40%
43%
17%
18% 23%
34%
15% 33% 11%
5% 7%
6%
11% 11% 5%
4% 5% 5%
2%
10%
8%
n=102 n=325 n=454
Q3 2020 Q4 2020 Q1 2021 Q2 2021 22

Q: Which app do you use to listen to music most often? Q4 2021 n=881
Q3 2021 Q4 2021
FPT Play experienced a 4%-point growth to round out 2021 as

the largest streaming platform in Vietnam.
Top paid streaming services in Vietnam by market penetration rates

FPT Play, MyTV, and K+ all
enjoyed growth in 28%
penetration rates in Q4 23%
2021. 21%
16%
Q4 2021
17%
Q3 2021
14%
8% Q2 2021
6% Q1 2021
7%
6%
6%
6%
Q: Which of the following apps do you use to watch movies? (Choose all that apply) Q4 2021 n=881
23
After last quarter’s surge in popularity, local platforms collectively lost

5% points as consumers’ preferred streaming platforms.
YouTube Local platforms Google Search
Q4 2021 Q4 2021 Q4 2021
49% 21% 12%

+1% -5% +2%
55% 49%
28% 26% 21%
6% 12%

2020 2021 2020 2021 2020 2021
Q: Which of the following apps do you use most often to watch movies? Q4 2021 n=881
24
Gen X & Y consumers’ attention appears to have shifted to Netflix

and Google Search at local platforms’ expense.
Gen X Gen Y Gen Z
54% 45% 51%
60% 53% 45%

22% 26% 12%
11% 27% 10%

11% 12% 15%
9% 9% 31%
11% 8%
5%
5%
3% 4%
5%
11% 6%
n=102 n=325 n=454
Q: Which of the following apps do you use most often to watch Q1 2020 Q2 2020 Q3 2020 Q4 2020
movies? Q4 2021 n=881 25
Q1 2021 Q2 2021 Q3 2021 Q4 2021
Platforms by other
functions
NEWS
COMMUNICATION AND MESSAGING
CASUAL BROWSING
BROWSER
E-COMMERCE PLATFORMS
26
News Message Casual Browser E-commerce
Consumers found revived interest in Facebook as a news source, after a

year of shying away from this platform. Local news websites also
experienced slight increases in popularity.
Google Search Facebook Local publishers
Q4 2021 Q4 2021 Q4 2021
28% 26% 28%

-1% +3% +1%
36% 33% 28%

28% 26%
13%

2020 2021 2020 2021 2020 2021
Q: Which platform do you use when you want to get news? Q4 2021 n=881
27
The revival of interest in Facebook as a news source can be best

observed among Gen X & Z consumers. Gen Y consumers tend to utilize
search engine Google and local news publishers for their news.
• Popular platform to get news
Gen X Gen Y Gen Z
29% 36% 36%
27% 37% 45%

25% 28% 27%
14% 14% 19%

25% 22% 15%
32% 31% 21%

8% 4% 4%
14% n=102 9% n=325 3% n=454
Q1 2020 Q2 2020 Q3 2020 Q4 2020

Q: Which platform do you use when you want to get news? Q4 2021 n=881 28
Q1 2021 Q2 2021 Q3 2021 Q4 2021
Vietnamese became increasingly attached to Zalo as the go-to

destination for connecting with close ones.
Facebook Zalo Messenger
Q4 2021 Q4 2021 Q4 2021
27% 48% 20%

+1% +3% -4%
41% 48%
27% 32% 22% 20%

2020 2021 2020 2021 2020 2021
Q: Which of the following platforms do you use most often to connect with friends and family? Q4 2021 n=881
29
Zalo overtook Facebook as the second-most preferred means of

communicating with close ones, right after Messenger, for Gen Z users.
• Popular platform to connect with friends and family for all generations
Gen X Gen Y Gen Z
55%
55% 35%
30% 39% 38%
29% 25%
33%
42% 47%
24%
10% 17% 24%
20% 12%
31%
n=102 n=325 n=454
2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 30

Q: Which of the following platforms do you use most often to Q4 2021 n=881
Q1 2021 Q2 2021 Q3 2021 Q4 2021
connect with friends and family?
Facebook was the top destination for casual scrolling in Q4 2021.
Facebook YouTube TikTok
Q4 2021 Q4 2021 Q4 2021
45% 14% 11%

+0% +0% +1%
61%
45%
17% 14% 11%

5%

2020 2021 2020 2021 2020 2021
Q: Which of the following apps do you use when you want to browse mindlessly? Q4 2021 n=881
31
YouTube grew among Gen X, while TikTok grew among Gen Y & Z
as top platforms for mindless scrolling.
Gen X Gen Y Gen Z
48%
40% 50%
45% 50% 51%

11% 10% 18%
9% 17% 2%
25% 9% 9%
19% 8% 18%
10% 12% 6%
3%
12% 10%
n=102 n=325 n=454
Q: Recently, which of the following apps do you use most often Q1 2020 Q2 2020 Q3 2020 Q4 2020 32
Q4 2021 n=881
when you want to browse mindlessly? Q1 2021 Q2 2021 Q3 2021 Q4 2021
Browser penetration rates - PC Most often used browser - PC

Mobile
82%
87%
70%
Google Chrome
63%
remains the most
popular and used
browser on PC
44%
device, followed
37% by Vietnam’s own
26%
Coc Coc.
19%
14% 14%
10% 10% 9% 9%
4% 4%
2% 3% 3% 3% 1% 1% 1%
4% 4%
1% 2% 0%
Other Other
Q4 2020 Q1 2021 Q4 2020 Q1 2021

Q2 2021 Q4 2021 Q2 2021 Q4 2021
Q: Which of the following browser do you use Q: Which of the following browser do you use
to browse the Internet on PC? most often to browse the Internet on PC?
*Note: Questions about Browsers were omitted in Q3 2021 n=881

33
• Q: What browser(s) are you using on PC/mobile? Choose all that apply
Browser penetration rates - Mobile Most often used browser - Mobile
77%78%
72%71%
Similarly on
Mobile devices,
Google Chrome is
Vietnamese
users’ go-to
browser.
29%
22%
19%
17%
9% 9%
5% 5% 5% 5%
3% 3%
2% 3% 2% 2% 2% 3% 0%
2%
0%
2% 1% 1%
Other Other
Q4 2020 Q1 2021 Q4 2020 Q1 2021

Q2 2021 Q4 2021 Q2 2021 Q4 2021
Q: Which of the following browser do you use Q: Which of the following browser do you use
to browse the Internet on mobile? most often to browse the Internet on mobile?
*Note: Questions about Browsers were omitted in Q3 2021 n=881

34
Generally, there was no significant movements among top E-commerce

platforms in the last quarter of 2021.
Shopee Lazada Tiki
Q4 2021 Q4 2021 Q4 2021
74% 51% 32%

-1% -2% +1%
73% 74%
51% 51% 49%
32%
Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q2 Q3 Q4 Q1 Q2 Q3 Q4
2020 2021 2020 2021 2020 2021
Q: Which of the following platforms/apps do you use for online shopping? Choose all that apply. Q4 2021 n=881
35
Top platforms Shopee & Lazada dipped in popularity among Gen X.

Facebook commerce grew more popular across generations.
Gen X Gen Y Gen Z
58% 76% 82%

Shopee Shopee Shopee
62% 71% 66%
55% 52% 46%

Lazada Lazada Lazada
51% 46% 37%
43% 29% 26%

Tiki Tiki Tiki
31% 33% 28%
37% 26% 19%

Sendo Facebook Facebook
37% 31% 22%
31% 22% 9%
Facebook Sendo Sendo
35% 21% 11%
n=102 n=325 n=454
Q: Which of the following platforms/apps do you use for online Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q4 2021 n=881 36
shopping? Choose all that apply.
Facebook commerce also gained popularity across locations.

Additionally, consumers in HN & HCMC took to e-commerce
platforms more, compared to those in other areas.
HN HCMC DN CT HP NT Other locations
74% 76% 68% 74%

Shopee Shopee Shopee Shopee
80% 68% 67% 65%
46% 58% 49% 51%

Lazada Lazada Lazada Lazada
46% 51% 49% 43%
34% 43% 30% 30%

Tiki Tiki Tiki Tiki
40% 50% 37% 27%
31% 26% 28% 26%

Facebook Facebook Facebook Sendo
29% 30% 25% 22%
15% 20% 14% 24%

Sendo Sendo Sendo Facebook
31% 23% 21% 29%
n=188 n=274 n=96 n=323
Q: Which of the following platforms/apps do you use for online Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021 Q4 2021 n=881 37
shopping? Choose all that apply.
Facebook Commerce
became more popular
among Vietnamese
consumers generally. This is
a testament to Facebook’s
push for commerce on its
platform.
38
KEY FINDINGS
• Zalo was the breakout star of Q4 2021. Zalo jumped 10% points as a primary app for Vietnamese users of all
ages and became the most popular apps among Gen X consumers. Zalo also became Vietnam’s defacto
messaging app, beating the likes of Facebook and its platform Messenger. Zalo has proven itself an
indispensable platform, especially among consumers in older age groups.
• TikTok was the overall winner of 2021, showing consistent growth throughout the year in various categories. By
the end of Q4 2021, TikTok has become the dominant short-video platform for Vietnamese. If marketers and
advertisers in Vietnam haven’t been paying attention to TikTok, they should now!
• FPT Play is currently the market leader among streaming platforms (besides YouTube). The local streaming
platform is a viable over-the-top channel for advertisers in Vietnam.
• Facebook commerce has become an increasingly important e-commerce channel for consumers of all ages
across Vietnam. That said, Facebook has been facing declines in popularity in other categories. Most
importantly, Facebook’s long-standing position as Vietnamese consumers’ primary app is on shaking grounds,
facing sharp competition from Zalo and the up-and-coming TikTok.
39
We help marketers to establish a return on
their ad investments
Understand Planning and Measuring and Learning and

Your Audiences Executing Validating Iterating
 Usage & Attitude  Media and Digital  Brand Lifts  Media Hypotheses
Channel Mix
 Path-to-Purchase  Campaign Impact  Channel Hypotheses
Optimization
Validation
 Touchpoints Study  Ad Format Hypotheses
 Optimal Frequency
 Brand Tracking
 Media Habits  Creative Testing
 Media Performance
 Digital Reach
 Devices Usage Benchmark  Cross-Channel Synergies
Measurement
 Digital Consumer  Brand Lift Benchmark
 Cross-Media
Segmentation
Measurement
40
Our Solutions
Agile research products that gives you direct

consumer response and allows you to make fast
decisions. Why us?
AGILE CUSTOM TESTING BRAND HEALTH TRACK
Make it easy to get fast and reliable feedback from Monitoring the brand health performance in real-  Agile research approach
consumers time to make agile, consumer-focused decisions
*From 3,890 USD From 1,800 USD/Month  Best-in-class survey methodology
 Largest and most accurate online

community in Southeast Asia
 Decision-focused reports with real-time

dashboards
AUDIENCE MEASUREMENT BRAND LIFT STUDY  Cost Effective

Enable to analyze and optimize digital media Quantify and provide insights to understand the
investments in real-time across platforms effectiveness of the digital campaigns
From 2,000 USD *From 5,500 USD
(*) Price is applicable for a standard sample size of 300. 41

Reach out to us
22ND
N D FLOOR
F L O O–R SONATUS
- W E W OBUILDING
RK SONATUS
15
1 5 LE
L ETHANH
T H A NTON,
H TODISTRICT
N , D I S T1 R I C T 1
HO CHI MINH, VIETNAM
+84 28 7101 0199| DECISION@DECISIONLAB.CO

WWW.DECISIONLAB.CO

The Connected Consumer Q4 2021

Uploaded by

Document Information

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

The Connected Consumer Q4 2021

Uploaded by

Copyright:

Available Formats

The Connected Consumer

THE CONNECTED CONSUMERS’ PROFILE

The Connected Consumer is a quarterly study conducted by

APR 2021 – JUN 2021 1833 NORTH CENTRAL

JAN 2021 – MAR 2021 2028

OCT 2020 – DEC 2020 884

APR 2020 – JUN 2020 1099

DEC 2019 – FEB 2020 2149 MEKONG DELTA

AUG 2019 - SEP 2019 457

GEN Z GEN Y (MILLENNIALS) GEN X

TOP PRIMARY PLATFORMS

PLATFORMS USERS CAN’T LIVE WITHOUT

Zalo experienced a 2%-point increase in popularity in

94% 88% 80%

TikTok surpassed Instagram for the first time as the fourth-most

Other popular social media platforms

20% 17% 18%

TikTok Instagram Pinterest Twitter LinkedIn Lotus Gapo

2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Q3 2021 Q4 2021

Gen X Gen Y Gen Z

96% 97% 96%

86% 99% 100%

99% 90% 87%

66% 82% 67%

n=102 n=325 n=454

• Most used social media platforms

Consumers’ primary applications

Q: What is your one primary app? Q4 2021 n=881

Gen X Gen Y Gen Z

48% 39% 48%

Q1 2020 Q2 2020 Q3 2020 Q4 2020

Zalo also became more “indispensable” for 6% more consumers in Q4

Facebook YouTube Zalo TikTok

Q4 2021 Q4 2021 Q4 2021 Q4 2021

51% 41% 48% 15%

Gen X consumers reported using fewer apps in Q4 2021, while the

Use 3 apps 62% 8% 37% 25%

Use 4+ apps 38% 63% 75% 5%

MUSIC AND ENTERTAINMENT VIDEOS

MUSIC/ AUDIO CONTENT

YouTube kept its slow-but-steady pace as Vietnamese consumers’ go-

YouTube Facebook TikTok

Q4 2021 Q4 2021 Q4 2021

YouTube remained popular for all age groups in the entertainment

Gen X Gen Y Gen Z

62% 81% 81%

= Vietnamese (local) websites/ platforms n=102 n=325 n=454

TikTok had an impressive 6%-jump in popularity and solidified itself as

Facebook YouTube TikTok

Q4 2021 Q4 2021 Q4 2021

28% 28% 33%

41% 40% 33%

2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 2019 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4

TikTok’s rise was driven by an overwhelming increase in popularity

Gen X Gen Y Gen Z

42% 36% 50%

57% 45% 22%

2019 Q1 2020 Q2 2020 Q3 2020 Q4 2020 Q4 2021 n=881 20

In the music streaming category, YouTube made a recovery from last

Gen X Gen Y Gen Z

62% 49% 51%

n=102 n=325 n=454

Q3 2020 Q4 2020 Q1 2021 Q2 2021 22

FPT Play experienced a 4%-point growth to round out 2021 as