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Jessica Pryce-Jones
The Michener Institute
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The data we’ve gathered from 41,000 respondents shows that employees who are happiest at work report
being “on task” 80% of their working week. That’s four days a week. It would be impossible for anyone to
be on task 100% of the time: it would be unrealistic as we need to chat and connect. Water cooler and
coffee moments matter as any leader, manager or employee knows. But we also get stuck when laptops
crash, when others are ill, when minds get changed and stuff suddenly pops up which temporarily derails
us. So 80% time on task is pretty good.
On the other hand employees who are really unhappy at work spend only 40% of their time on task. That’s
two days a week. And it represents a huge cost to any organization. In effect an organization is losing
about 100 days’ work – or about 3.5 months for every really unhappy employee. So the data is presenting
some really interesting metrics-led facts about the cost of unhappiness at work.
These are all interlocked, working as an ecosystem which means that they have a strong impact on each
other. Trust and Pride in an organization and Recognition back from it help form the context in which the
5Cs are operationalized. And, to be happy at work, an individual must have a sense of achieving their
potential, which is why it lies at the heart of the model.
Third, we believe in the power of language to create culture. Happiness is a word that everyone uses: when
would you go home to your partner and talk about an ‘engagement’ issue inside or outside work? You
wouldn’t. If we are to encourage authenticity and transparency we need to adopt a language that reflects
this.
So we:
Assessed the whole organization using our research-driven tool, the iOpener People and
Performance Questionnaire (iPPQ).
Analyzed the data to see what worked and what could work better both at a team and
organizational level.
Ran focus groups to flesh out some of the internal issues which were hampering growth.
Coached the board and senior leaders using our proprietary 360 tool which aligns with individual
iPPQ reports.
Ensured that the people strategy was aligned with the organizational strategy.
Re-aligned some of the HR processes to ensure that they were based on what worked well and
what could work better.
Helped leaders to implement the refreshed and realigned HR processes.
Worked with HR to plan then deliver leadership development aligned with the Science of Happiness
at Work.
Ensured knowledge transfer into the organization so that HR, leaders and managers could be self-
sustaining.
A second important key to success was that leaders could very quickly see the immediate difference that
positively-oriented processes and conversations made. This isn’t to say that they shied away from the
tougher conversations: on the contrary. A large part of happiness at work consists of doing difficult things
and this includes giving negative feedback when needed. And a core part of the leadership development
process included helping those leaders coach team members and grow their willingness and skill in offering
development feedback.
A third core factor that helped deliver success was ensuring that we were working bottom-up and top-
down simultaneously. This meant that everyone could quickly see that things were starting to happen and
changes were being implemented.
i
Boehm, J.K. & Lyubomirsky, S., 2008, Journal of Career Assessment; 16; 101 “Does Happiness Promote Career
Success?”
ii
Fisher C., Happiness At Work, 2010, International Journal of Management Reviews, 12;4
iii
Pryce-Jones, J. & Lutterbie S. 2010, Why leveraging the Science of Happiness at Work Matters: the happy and
productive employee. Assessment & Development Matters, 2;4
iv
Lutterbie S.J. & Pryce-Jones J., 2013, Managing Happiness at Work, Assessment and Development Matters 5;2