Work Smaple Usability Report November 2022

[Company Name Redacted] Usability Study
[Game Title Redacted] Console UI - Usability Test Report
Executive Summary
Overall, all 11 participants had no major issues with the layout of the new store UI. Every
participant with [Game Title Redacted] experience preferred this new UI over the current one, 5/11 5/11
except for one. The biggest trend was that participants would have preferred to have been able to Participants wanted to Participants were not
use the Directional Pad on their controllers for navigating the UI alongside the left analog stick, as be able to use the D- initially aware of the
they felt like it gave them more precise control when moving around the UI. Additionally, it was pad to navigate. RS icon to switch
observed that several of the participants did not immediately notice or use the right analog stick to subsections
switch between the different subsections of the UI quickly. When asked, participants stated they
did notice and use the right analog stick, but only after they noticed the different highlighting in the
subsection row when moving to different sections.
Recommendations
● We recommend the design team consider allowing for the use of the directional pad when
implementing the new UI to accommodate more control conventions with controller
menus.
● We also recommend the design team considers positioning the RS iconography to the right
side of the UI close to where the right-bumper icon is located to match the position of the
controller and the right-side controls for moving around the UI.
● We also recommend the design team consider conducting additional research into the
potential categories used within the store UI page, either through a card sort, A/B test, or
both.
Property of [Company Name Redacted] 0

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Summary Findings
Main Findings
Finding 1: Use of the directional pad

Finding 2: Location of RS icon
Finding 3: Potential future research

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Background and Methodology
Between November 4th and 14th, 11 participants took part in a usability test for the new [Game Title Redacted] Console Store UI. The first six participants
were tested using more generalized questions to obtain their natural reactions to how they felt about the UI. The latter five participants were asked the
questions given by the development team that they wanted to be answered for the new UI. Participants with experience playing shooters with either equal
experience playing them on console and PC or players that exclusively play shooters on console. Participants were also selected based on a mix of those that
do and do not have experience playing [Game Title Redacted]. Once participants were scheduled and signed the NDA, they entered our discord server to
begin testing. At the beginning of the test, participants were sent a link to the wireframe of the new UI and instructed to open it in chrome, select F11 on their
keyboard to enter fullscreen and stream their screen so it could be recorded for testing. After doing so, participants were given an introduction to let them
know the purpose of testing, at which point participants were instructed to take 30 seconds to explore the UI. After they explored the entirety of the UI, they
were asked various questions by the researcher. Toward the end of the test, if participants had previous [Game Title Redacted] experience, they were shown
an image of the current store UI on console (see image below). After seeing the image, they were asked additional questions to compare the old and new UI.
Once all questions were answered, participants were thanked for their time and compensated, at which point the participants left the testing environment.
Shown above is the image of the current store UI given to participants with [Game Title Redacted] experience

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Screening Criteria:
● Each participant had various levels of experience playing [Game Title Redacted].
● Each participant also was very or extremely experienced in playing Console Shooter games.
Session Video Links

● [Link Redacted]
● [Password Redacted]
Breakdown
The demographics for each participant are listed below each participant number header. This includes the participant's age range and the games they have
been playing recently. Below the demographic information is a table that includes each question asked to the participant, along with their answer.
Participant 1 Participant 4 Participant 7 Participant 10

Participant 2 Participant 5 Participant 8 Participant 11
Participant 3 Participant 6 Participant 9

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Major Findings
Finding 1: Use of the Directional Pad
Once they were given the OK by a researcher to begin exploring the UI, they immediately began using the left analog stick on their controller to navigate around
the UI, based on observations and participant statements. When asked afterward, participants stated that using the left stick was the most intuitive way for
them to navigate around since they are used to it for navigating everything else in the game with them. However, a large minority of participants stated they
wanted the ability to use the controller’s directional pad to navigate around the UI and assumed it would be implemented once the new UI they were
experiencing would be released. When prompted, participants stated the reasoning for the ability to use the directional pad had to do with believing the
directional pad was “more precise” when moving around menus. That analog sticks tend to have “dead zones” with the sticks. Participants also stated that they
felt they were easier to control the direction they were trying to go.
Supporting comments:
● Participant 1 - “Let me try using my D-Pad. Okay, D-Pad does not allow me to move around.”
● Participant 5 - “Destiny 2 comes to mind. Navigating the menus a lot with that involves using the bumpers, triggers, and the D-Pad.”
● Participant 7 - “I have to say at least a four because it's a bit weird with the thumbsticks since I'm used to D-pad movement.”
● Participant 10 - “Like I mentioned in the beginning, there are, well for some reason when navigating between these things, I sort of would prefer the D-
pad personally. Just because I feel like it has, you know, you have a dead zone and a stick. You don't really have that with the D-pads.”
● Participant 11 - “I will use the D-pad to more easily control the direction I'm trying to go.”
Recommendation
We recommend the design team consider adding functionality for using the D-Pad on the controller for navigating around the menus within the game. Giving
participants multiple ways of navigating through the menus could allow for a larger feeling of intuitiveness from players based on previous navigation control
conventions they are used to from other UIs and games. This, in turn, would ideally increase their overall positive reaction to the intuitiveness and ease of use of
navigation controls in the game’s menu system.

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Finding 2: Location of RS Icon
Throughout testing, it was observed that participants were not initially using the right analog stick to quickly move around to different subsections of the UI’s
menu. While most participants did notice and begin using the right analog stick eventually, a minority of participants only noticed the icon for using the right
analog stick for moving once they were specifically asked to examine the top portion of the UI. For example, Participant six did not notice it until they mentioned
the bumpers not working. They were told they are nonfunctional in the wireframe and asked if they normally use those for navigation in other games. Only then
was the participant observed focusing on the top portion of the UI, which is when they “just realized” you could use the right analog stick for moving around
different sections.
Supporting comments:
● Participant 2 - “I'm not used to. I don't know, it just I feel like I felt like using the right analog stick to move up and down and using the left analog stick to
move up and down is a bit weird, because you've already got where you can do that with the left stick.”
● Participant 3 - “I had no previous experience on how to use it beforehand.”
● Participant 5 - “I wouldn't really want to be able to use my stick to get through the different tabs, I'd want to use a trigger.”
● Participant 6 - “I was using the left stick the whole time. And I just realized, looking at the top, that you could use a right stick to get to the next page, I
guess.”
● Participant 7 - “Okay, well, when you're able to go there, it'll probably make it a lot easier wait - right stick - oh okay, so right stick is to just go through
that top part. Okay, that makes it actually kind of nice.”
Recommendation
We recommend the design team considers moving the RS icon from the left side of the screen to the right side near where the right bumper icon is located on
the screen. Moving the icon to the right screen of the UI will be more in line with the side of the controller the right analog stick is on. It could help players
become more aware of the icon since it is associated with the right side of the controller, leading them to view the right side of the screen when attempting to
understand what the controls on that side of the controller do. Doing so will ideally increase the likelihood that players will notice the RS icon and attempt to use
it to understand its function in the menus.

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Finding 3: Potential Future Research
Moving forward, it is recommended to conduct additional research on the [Game Title Redacted] console store UI. While participants overall rated the ease of
use high, it was observed that participants seemed indifferent with regards to the different categories that was presented to them during testing. This is likely
due to participants not having anything to compare them to when asked about them. With some additional research, it may be possible to gain better insight
into what categories to include, and how they are worded to best illustrate what that categories contains before seeing items in it. For the time being, there are
two different types of research we would recommend:
1. An A/B/C Test
a. With an A/B/C test, we would take the current iteration of the wireframe UI that was tested along with 1-2 other variations of the UI (the b & c
in A/B/C test) and ask participants similar questions regarding their opinions on different elements of the UI including (but not limited to)
understanding, ease of use & navigation, and layout. After obtaining that data, the results from all three UI’s would be compared in order to
present which version was best amongst participants across different aspects along with the pros and cons of each UI from the participants’
perspective.
2. A Card Sort
a. The use of a card sort methodology would allow for the participants themselves to demonstrate how they would categorize different UI items
and elements. This is done by giving the participants a predetermined set of cards with labels for different store items, and then are asked to
place them into categories displayed to them based on which category they believe makes the most sense for each item. This type of study can
be done in one of two ways: either we obtain a list of categories that you would like to use, or the participants are able to create their own
categories and then place the items into them. Of the two, we recommend with the former as the latter (they create their own categories) can
be much more taxing to participants’ cognitive load due to how long it would likely take them to complete the test depending on the amount of
items given. Additionally, given the items they are categorizing are for a store, it is very likely that participants would have vastly different names
with little overlap.

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Participant Demographic & Responses
Participant 1
Age: 18 - 24 Platform Preference: I mostly play games on a console
Gender: Male Recent Games Played: Overwatch2, mortal online2, Fortnite, Apex Legends,
multiversus, fall guys, zombie survival (VR). DayZ
Participant Questions & Answers

● Can you tell me how you navigated around the wireframe?
○ I have been strictly using my left analog stick.
● What, if anything, did you notice about the wireframe while navigating around?
○ specifically, when I go up to the bumper here, and I would hit down once, where it would then highlight the [Character Name Redacted], I would
assume it's automatically going down to the next tab of leaving soon on the leftmost side. And then hitting up will then highlight the [Character
Name Redacted] [Character Name Redacted] or [Character Name Redacted]. So there might be some sort of additional input that somehow is
getting there. Let me try using my d-pad. Okay, d-pad does not allow me to move around. So yeah, it looks like it's only restricted to the left
analog stick. Right. Using the right analog stick, specifically, only using up and down allows me to go to the different tabs right away. So that's
actually kind of nice. But yes, definitely having hovering over the EBR and going down, goes down twice, specifically at this tab. Then I noticed a
bit further down the animation style, transitioning to the next tab between [Company Name Redacted] hotpicks and [Redacted] is a different
transition. And also that the images are slightly out skewed so it has to scroll itself over. So potentially you could slightly shorten up this tag
image a little bit to show both [Redacted] but still have it all in one-page view so it doesn't have to scroll over. Otherwise everything else is
looking pretty good for between these few tabs here. And yeah Those are the only two discrepancies that I see the different animation style
between [Company Name Redacted] hot picks and [Redacted] and then the issue of trying to scroll down while over and over the EBR. Having to
go down twice, having the user then have to go back up, and then move over right twice to be able to hover over that [Redacted].
● Was there anything confusing or frustrating about the wireframe? Did you ever feel lost where you were?
○ No, it's been fairly streamlined as far as a [Game Title Redacted] console game.

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● Does this UI remind you of other games/products?

○ I want to say fortnight with their store. In the early days, it has changed since then, obviously, but the square blockiness? In my sense, it reminds
me of Yeah, fortnight, and actually, a World of Warships on console.
● Are there any categories you think are missing from this wireframe?
○ No, I think everything is here. Okay. And I don't see anything that I would necessarily think that I would need to see. No, I think everything is
here for what this is for the store.
● What do you think about how bundles are represented (for example, showing groups of [Redacted] vs one at a time)
○ I think it definitely gives the player a choice to get the bundle with a discount versus having to buy each [Redacted] individually.
● Frome 1-5, with 1 being extremely interested and 5 being not at all interested, how interested are you in the store items under the “Leaving soon”
section?
○ I would give it a three. I think leaving soon - it should have - I see that it's mostly just [Redacted]s here. I would think maybe there should be
more [Redacted] or camos. That would be also leaving around the same time or maybe have it more mixed. List of different things that would be
leaving soon as maybe, yeah, maybe yeah, these people are all leaving around the same time and the chieftain T 95 to eight medium [Redacted]
is all leaving around the same time, so you have limited time to get it. But what if there's a certain chemical that's also leaving that you people
don't know about? Maybe that would also be a give it more variety?
● Is there anything from what you’ve seen that makes you want to be able to explore more of any section?
○ Yes, I would definitely be looking at the [Company Name Redacted] hotpicks for the different things that they would choose to try to offer me as
I would be interested in the Creator feature bundle personally. And having it being organized the way it is definitely make sense in terms of
going through it in a list.
● Based on what you’ve seen, do you think the free store item section would cause you to come back daily to see what else was available?
○ Well, sometimes it would give you boost or give you premium time, or credit bonuses. Obviously, it would give you a [Redacted] bundle. That
would be something that you might not already have, or you have one of it and you can get another [Redacted] with a different skin on it would
definitely be checking every day, the Maybe if there was something new that I would be interested in.
● How does the wireframe compare to the current [Game Title Redacted] store UI?
○ it is definitely more user-friendly. First, more people that have not have a sense to be able to see it all and not having to go through each
individual tab and then have to scroll over to see it. You are already in each tab and just flowing through it versus having to select what tab you
want to go into and then look at all the different items that are in that tab versus you're able to just simply go through the tab itself and a full
long list and able to see everything without it having to individually load.
● Is there anything else you would like to mention about the wireframe that wasn’t already discussed?
○ Yes, I actually I do enjoy having my credits, my XP, my current battle past age and all of that in the upper right hand corner and like that whole

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list that looks actually really nice. Where it looks like it's smooth, it will transition nicely. And it would look neat. Essentially what I'm trying to
say it looks neat, it looks clean.

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Participant #2
Age: 35 - 44 Platform Preference: I mostly play games on consoles
Gender: Male Recent Games Played: overwatch 2, Fortnite, Valorant.

○ I mean, I figured out pretty quickly the left and right moves the right highlighted box, to different items. And then if I were to go up and down
from the thing I can - I can just use my left hand for all except for the entire menu moving through, but like, we've just been talking about what
the right analog stick is, and allows me to skip to the next tab quick, quicker. So that's a little bit better with the movement. It's weird to me, but
it is better than just using the left analog stick the whole time. it's, I'm not used to. I don't know, it just I feel like I felt like using the right analog
stick to move up and down and using the left analog stick to move up and down is a bit weird, because you've already got where you can do that
with the left stick. So I think it should. Intuitively, like I said, I feel like I could be able to hit the trigger, right bumper, or something to move
around. And as of right now, it's just the analog sticks. So it's kind of - I mean, it works. And it makes sense. Once I started to figure it out that
that's what it was. But it took me a few tries to figure out that the right analog stick went up and down the set of bumpers for this person I hit
was the bumper.
○ I mean, the movement’s pretty smooth Well, I said that, and then I went from here to here from these two kinds of fades out and fades in
instead of just scrolling up. So that's what I noticed. The first is that it felt like it was just one big page. And then it was just seen like, it's just like
a scrolling thing. Like they're all on one page. I just scroll down to the next one. But then I get from hot pics to [Redacted] and it completely
changes. So that's what builds my theory out of the water, I guess.
○ No, not really. Because it it moves pretty seamlessly when you move up to the next one. To show you not only the title at the top of the verses
like pronounces new to the battlefield and I just left the leaving soon one so then it also moves the tab over to show leaving soon when I go
down to it. So it's - there's a couple of different indications that show me where I'm at. So I don't feel like I'm lost at all.
○ Not really, it's pretty. From what I do remember of the few times I played [Game Title Redacted], it's pretty on-brand with what they have with
what they do.

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○ I don't think so. It seems pretty. Like it's No, I mean, it seems pretty well set up. And I don't think there's anything, I don't really know [Game Title
Redacted] that well, to know what might be missing. So I couldn't really speak to that 100%.
○ I honestly thought it was like different skins for the same [Redacted]. I didn't realize that it was actually three different things at first until you
said something. So I think it's from somebody that doesn't play well with things very often. And not knowing what each one of the different
things are. That seems like maybe a bit jumbled then because it seems like I said it looked like skins that we're just going on to the same thing.
section?
○ Well, it's, it's gonna be a biased answer because I don't play the game. But I would say probably five because they're mostly [Redacted]s. And
from what I remember about playing the game [Redacted]s add a little percentage buff to certain attributes of the [Redacted], but that's about
it. They don't really do much. They're not the actual driving force behind the [Redacted]. So like, you've got one [Redacted] in here, and not you.
But I mean, like there's one [Redacted] in here. Yeah. And then seven, seven [Redacted]s. So it's, well, a bundle of [Redacted]s, I guess, six, six
[Redacted]s in a bundle. And it's just so if you care about [Redacted]s, I guess, then this makes sense to you. But otherwise, I don't feel like
there's a good enough mix of things to have me even stay on this leading section long enough to care.
○ I would say yes. I would like to have something lower cost that could draw me into like, like you see these that are like 1200, 3020, 400, you
know, those are nice, but you've got where you've got 29,000 for these, that seems like a lot comparatively. So I mean, maybe a color or paint
job would be pretty cool. Something that you can get using your points that you got in-game or however you got these points. To be able to
customize your [Redacted] a little bit better, would be nice. Unless they wanted unless it's a design decision within the game for them to keep
those unlocks during the game instead of something that can be purchased in the shop.
○ If they're offering like yeah like they're you know, it's offering you free and personal offers that something kind of like you would expect to show
there well, the free kind of feels like they went cheap on it. Like it's just an ammo box. I don't know what that is. You'd have to click on it to find
out what the free item is. I think it might be better off to have the free item displayed more prominently. Man, I get it. You're giving away free
stuff to everybody. You're trying to draw people in to buy stuff. But at the same time, you draw them in with a free item. So if you don't have it
listed or a picture of it, and it's not flashy and out there in your face, then people might not care. It feels kind of hidden because it's a very small
segment compared to the other two in the same category. Right? So yeah, the tile there is smaller than the other two. Even smaller than some
of the bigger, bigger ones down here. So I just feel like it's, yeah, it, I've come check it out. But it's not going to. If I didn't know it was there, I
wouldn't. I probably wouldn't have stopped on it for too much. To be honest, until you said what do you think about the free items I didn't

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realize that there was a free item.

○ [No [Redacted] experience]
○ Nothing

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Participant #3
Age: 25 - 34 Shooter Platform Preference: I play both console and PC equally
Gender: Male Recent Games Played: Splitgate Modern Warfare 2 Guild Wars 2 Star Wars
Knights of the Old Republic Hunt: Showdown Sea of Thieves

○ I have been strictly using my left analog stick.
○ I noticed the other things like I, as I told you before, those two things that I ran into. But besides that, it of course, like, like you said, the art stuff
isn't finished. I don't know what the finished product is going to look like. But it looks to be like, well spaced, you know, I like the spaces between
each item. Like, that's, that's good. It seems to be properly holding the items that are supposed to be in those subsections. Also, like transitions
are when you're going from one section to another. Like, sometimes those transitions can be, like, really harsh. But smooth. It's nice.
○ There were a couple of times I had to kind of remember where I was. Once again, though, like, I would say that, like, visual cues would be like a
key to that because I could easily look at the subsection and be like, Okay, I'm leaving the leaving soon place, or I'm in the free and personal
offers, you know, but of course, since everything's black and white right now, it's hard for anything to kind of stand out and catch your eye. Like,
like titles, Sorry. [Company Name Redacted] hotpicks, and stuff like that.
○ Yes. I would even go as far to say as a lot of battle royale games that have packs and stuff that you can buy, like going to their marketplace to
buy those. Things are spaced out like this. But overall, like, I would have to say, like modern warfare Call of Duty is definitely, like, the prime
thing. Like my prime thought when I look at this, and I think of like similarity and design
○ Featured personal offers, maybe, because there's new to Battlefield. I like that. But I've seen in some games a really interesting feature of like,
because you see what through the battlefield, you see, like leaving soon, but I've seen in the game. There's, in some games, a category that says
like, like upcoming. So it may, it's not going to be like the new to the battlefield, but it kind of gives you like, a preview of what's going to be
coming in the future. And that's always interesting because it's kind of like, like the carrot and the stick, you know, it kind of leaves you on a little

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bit. You're like, Oh, I'm excited for this. That's coming out, too.
○ So I like the group of bundles. I do feel, however, that like, because I have the bundle skin right here. And then everything else is singular. And I
don't think there is another. Others, there's been over here. So I think it would be cool to have like maybe, a bundles section. So you can see
bumbled items separate from single items. Because there are some, like, it's always good to have bundles and stuff that they are kind of spaced
out. So it would be cool to have like this, like future bundle. And there's there's some pretty cool bundles in the past, for sure. But at the same
time, they're spaced out or separate, you kind of have to go in and search for them. Single file.
section?
○ I would say probably; I'm sitting on a three and a four. That's mainly because, like, it is cool to have a bunch of operators, a bunch of characters
and skins and pets and stuff. And that's, that's always cool. But you only have one [Redacted], as well. And in a game like World [Redacted], like
it is cool to have multiple solid [Redacted], there's just a bunch of options for characters, but there's one option for a [Redacted]. And to me, like,
especially in the game of [Game Title Redacted], there's always, you know, there's always been a pretty generous amount of options when it
comes to like operators and stuff like that. So having more options for your actual [Redacted] play is, you know, especially because that's what
you see most of to me is, is would be more interesting.
○ After the star definitely stands out for free and personal. So that definitely makes me want to like go and have to explore more of that section.
And of course, anybody that says free, you know, they're gonna run to that section, to be sure. But besides that, I would say that they all look
the same. So there's, there's nothing that really stands out to make me want to go explore one section more over another while I'm inside of
them. I do like the graphics, the graphics, especially if like key and gold, definitely are interesting, but nothing that really makes me want to go
and explore more like, like we mentioned before, the layout is very familiar. It's something that I feel like a lot of players are already used to
when it comes to like navigation and looking and searching for things. So I don't think there's anything here that really draws my eyes to make
me want to go look for more.
○ Oh, yeah, absolutely. I like the fact that you have the rover, you have the stubs and even the daily bundle. Like that's, that's definitely some good
stuff. And that's, there's definitely some stuff in which I bought Oh, yeah, let me come see, the only thing is, I see the free personal, especially if I
was a new player, like I would see the daily bundle free alright, because like something else that kind of just confused me now that I'm looking
at it is I see says new daily free bundle, right? Daily free bundles is what I'm used to hearing, right? But then when I go down to the free
personal, this is daily bundle free. You know, and just like, I know, it sounds silly, but just the switching of daily bundle free and daily free bundle,
like, almost triggers two different thoughts in my head on my right. I think maybe they put daily free bundle or just change the top one to daily

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bundle free. That would probably make a little bit more sense. Otherwise, it sounds like you're saying two different thing.
○ I feel like it's laid out a little better, especially when it comes to the like you said before, you have the section in the sub-section two, subsection,
and like [Redacted] [Redacted], [Redacted] seasons, and I just, it feels more like well placed, like I know, for a fact, I can look at the top of my
screen, and I can see all the tabs, all the sections. I know like right stick will take me through them. I know I can go through my joystick, it's just
all isolated in one place for knowing where to go. And that saves like the middle of my screen to be the main like, oh, I can see all the items, I can
see the displays, I can see what I want. And it's just to me, that makes way more sense, rather than having to look at the top and be like, Alright,
I think I'm in the store and then you have to look to the left of your screen. And now you have to find the side of that. And then you have to come
to the middle of your screen. And then you got to go to the right of your screen for details on the item. And that by itself. Just it feels like a lot of
movement. You know, and it feels like information is a little dispersed unevenly. And it just, it feels a bit cluttered.
○ Nothing

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Participant #4
Age: 18-24 Platform Preference: I play both console and PC equally
Gender: Male Recent Games Played: Call of Duty MW2 (2022), Deathloop, Bloons TD 6,
Madden 19, Overwatch 2, Clash of Clans, and Fortnite

○ I just use my toggle stick none of the bumpers or triggers don't do anything.
○ Not really, like it's really simple.
○ No, not really. There's the like, you can literally see the stuff at the top in the gray, which is a new battlefield leaving soon being personal useful.
See everything right there. That's nice.
○ I guess because as of recently like Call of Duty, lean more for 2019 I think it's their layout was similar to this but I'd say this one was like honestly
more simple I feel like the Call of Duty one was said so much stuff all the time. But yeah, I do like how simple this one is. To see where you're at.
Whenever I scroll down to different sections It also shows it at the very top there. Don't get lost.
○ Not really I mean everything's here that I imagined should be here. I'm not too sure what the key cards are for. But other than that, I mean, I
don't know what gold or the key cards are for exactly. I mean, it's just like in-game items and stuff. Oh, yeah. Okay. Yeah, okay, that doesn't
make sense. Get the gold. Buy gold down here. And then you can use your gold. Like, it's similar to like in Fortnite as the vbucks and stuff. Yeah,
this makes sense.
○ I like seeing all of them together. As opposed to like, one at a time if it were like a slideshow type of thing. I do like this future feature bundle or
getting the three-piece for this report right here. It's nice not having just one view.

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section?
○ I'd say four, probably three. I really like the bear and the cat.I'm not sure about the other characters. But that's just like personal preference.
Okay, thing to bear in the category of funny.Let's say there's a lot of variety. In terms of the leaving soon section, particularly. Russian operative
bundle. I feel like if I were to buy that, I would probably just use like the front two. Like I guess they're all the same skin. But I probably use outfit
where she has a big jacket on. And he has the big hat on with the goggles. I couldn't see myself using the back to skincare. And then as for Vera I
don't think I'd use either of them. The stash? Maybe I'd use him but I'm most interested in like the cat and the bear. And I'm not exactly that
interested in the [Redacted]. If I knew how it played in the game, I might buy it but I'm not sure that as first or I don't think I would use it.
○ I mean, I really liked the hotfix. Just the Halloween stuff in particular, like Jolly Roger, then that Creature Feature [Redacted] here. I do like those.
I do like the river see, and keycards and gold. It's kinda like I don't think there's much to explore. It's just like endgame stuff. Or I guess the key
cards are they like loot boxes? If you want to know more about that. What is a top-secret card? What's a monster card?
○ Oh, I'm just because it's just like a money thing. Like, I wouldn't want to come back to the game. Like, I don't want to buy something every day. I
do. Like everyone likes free stuff. I think it's nice getting a daily bundle that's free every day. There are a few games I did that with where like, I'll
just log in and claim a daily reward just like mobile games and stuff like that. But as for like the personal offers, I couldn't see myself buying
these two, in particular, the stubs or the rover.
○ Think I like this more it looks even more simple I guess I wish I could see the different like tonal retains will repeat all that stuff. But I like having
the Season Pass stuff up in front. Like how bright it looks like catches your eye and stuff. No feature section or anything like that. I guess it was
meant like the start of the season or something.
○ Nothing

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Participant #5
Age: 18-24 Platform Preference: I mostly play on console
Gender: Male Recent Games Played: Overwatch 2, Destiny 2, Scorn, Kingdom Hearts 3,
Farm Together

○ It looks like a couple of these have different transitions like this one moves down slowly and makes sense but then some of them just snap or
instantly are in a different one. And like on this menu here, I can't go back to the left. I have to go down to get left that's mostly what I noticed
here.
○ Um, it's kind of jarring when I don't see any transition. Because I see that I'm navigating along the top, which I would expect to do with a trigger.
But since that menu is moving from left to right, it's kind of jarring to go down in between menus and then have it suddenly be on a different tab
on the top.
○ I was confused a little bit like going between the [Company Name Redacted] hot picks and [Redacted] like it just completely loads the menu. I
didn't realize maybe that I actually switched menus. Like I know because I hit the toggle, but otherwise it just kind of was really jarringly. And so
it confused me a little bit but I can see where I am in the menu up there. So it clears it up a little bit.
○ I want to say the different menus here kind of remind me of the Call of Duty store. The way you've cycled between because these are all it looks
like they're all the same currencies. So there isn't like a separate store. It's just different categories; Destiny two comes to mind. navigating the
menus a lot with that involves using the bumpers and triggers and the D-pad.
○ I think it's pretty solid. You've got the key cards and gold which that's kind of how I see most games list are things like Pokemon and Call of Duty
and they always have like their in-game currency at the very bottom so that's where I'd expect it to be it is kind of weird how most of these
categories are all like in the frame and then you get down to this [Redacted] and they kind of slide over. Likewise, with these, it's weird that they

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kind of extend half off of the screen versus just being a new row like was done up here.
○ I like being able to see both cuz then it gives me a good idea. Like what kind of value I'm getting in a bundle and I like how this is a bigger title
than just the single [Redacted] are.
section?
○ Oh pretty interested I would say like a two. usually, when there's something in the store, I want to I'll know about it before it's leaving. But if I'm
like waiting to see if it goes on sale or something, this is actually really handy. So or if I'm waiting for a paycheck or whatever the case maybe it's
nice that These are available to see
○ Um It looks like there isn't just, an everything category. So I can't see like, everything that's possible to buy aside from the [Redacted] here. But
even these are like, there's no option to scroll. And I know there are more [Redacted] than this
○ It depends on what comes in the bundle. I know I like to check on games that I have a daily bundle, or even just a periodic free one. I'm not so
sure about personal offers, because if they put something in here, I don't care about on a daily basis, I'm going to stop looking. But it is kind of
nice to have the option there, especially if they're dynamically picking stuff out.
○ I think. So that's still navigated with the bumpers in the store at the end before the test. So it's pretty similar, except it has those bars on the left
side. I think I like scrolling up and down with the bars. Actually, if I was using that UI, I wouldn't really want to be able to use my stick to get
through the different tabs, I'd want to use a trigger
○ No, it's pretty clean.

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Participant #6
Gender: Male Recent Games Played: FALLOUT, COD, Halo, far cry

○ Um, I guess that when you try to scroll, like down from this section, like from this [Redacted] to the zombie over here, like it'll, it'll skip it and it'll
just go to the next one. That was like, sometimes I noticed like, it was hard. It's hard for me to get to this guy. Okay. Just when I guess when it's
like this when they have a three or two or three? Because this one seems to work just fine.
○ I see okay, yeah, I was using, okay. The left stick the whole time. And I just realized, looking at the top that you could use a right stick to get to
the next page, I guess. And then you left stick to kind of navigate inside of it. Okay, yeah, that makes sense.
○ I was confused a little bit like going between the [Company Name Redacted] hot picks and [Redacted] like it just completely loads the menu. I
didn't realize maybe that I actually switched menus. Like, I know because I hit the toggle, but otherwise, it just kind of was really jarringly. And
so, it confused me a little bit but I can see where I am in the menu up there. So it clears it up a little bit.
○ Oh, yeah, Call of Duty Black Ops.
○ No, I mean, oh, I guess it doesn't say how to. Well, I guess it doesn't, it doesn't say how to like, go and go through the items. doesn't have like a
didn't tell you to use the left thumbstick to like go through. So that's, I guess the only thing I'd say is missing. But it looks good to me.
○ I think I mean, it seems very pricy off the bat, like a big, it's like a big, big bundle. So it seems more like having a high, high, high buy. But if you - I
guess if you can pair it to the other [Redacted], then it's a pretty good deal. So you know, I'd say bundles are always enjoyable for me.
section?
○ Oh, extremely interested. One.It's very diverse. It's always fun to have like animals in the games or different characters, you know? There are a

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lot of discounts. I like to discount and they look, you know? Okay, cool.
○ Yeah, like, I want to see what I can earn or something or like what? Like, how to get points. To buy this stuff? What? Yeah, like, what's the next?
What's the next thing coming out? You know?
○ Yeah. And especially if it was even like, yeah, like, every day, like on an hour, or, like every 24 hours or something, or, like midnight recess or
something, I'm back every day, at least for like, a, you know, a match or two, just to get that free stuff.
○ Oh, yeah. I definitely like it. It looks more streamlined. As both of your different tabs or whatever your pages are kind of like right next to each
other. So you don't need to look in two places at once. Like, where am I at, you can look up and see exactly where you're at. And then you can
kind of afford a full screen. So you get more room to see everything. And everything is just kind of like icons. So you could, I guess when you click
on it, and you get more information on it, right, but because that one just gives you the info on the right. But if it were more details when you
get into it like a better view of it or something like that would be also awesome. Okay, but like that's what it looks like it's doing so yeah.
○ No

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Participant #7
Gender: Female Recent Games Played: Apex Legends, Modern Warfare 2, Overwatch 2

● Do you understand how to navigate around? (get the verbal response and also get a 5-point Likert scale from (1 - very difficult 5 - extremely easy) -
ask them to briefly summarize the value with qualitative feedback.
○ Yeah, it's pretty simple. I mean, the D pad doesn't work yet I'm assuming for going through things because that's what I'm pressing right now
and it's not moving. So with thumb stick works it's pretty it's actually very simple to go through I'm gonna say solid five because you can easily
move through it and go down and write stick able to just swap tabs instantly makes it easier.
● Are the two controllers intuitive (get the verbal response and also get a 5-point Likert scale from (1 - very difficult 5 - extremely easy) ask them to
briefly summarize the value with qualitative feedback.
○ Yeah, they seem to work with what would be most most games personally, I have to say of at least a four because it's a bit weird with the
thumb sticks, since I'm used to D pad movement. But other than that, the D pad and or having like a D pad or the thumb stick works.
● Do you like this layout? 1 - not at all 5 - yes very much ask them to briefly summarize the value with qualitative feedback.
○ Five for sure No, because everything is properly organized and properly told what is in it or where things are the top slider saying featured new
battlefield stuff like that makes it easy to render out which tab you're at so you can keep track of what's in it and where you are.
● Do you ever feel lost at all (1 - always 5 - never). If they say anything other than a 5 here, please ask them why?
○ Five all right i mean it all seems to work properly and suits lays it suits the layout
● Next to some categories, you have text in a bubble. What do you think about that?
○
● Is this design layout familiar and very intuitive? (1 not familiar at all, 5 - very familiar)
○ Definitely because I know Halo infinite uses one like this. And I'm trying to think of what the other one is. I know there is another one but they do
feel very similar.
● What do you think about the categories? Do they make sense to you?
○
● [For existing [Company Name Redacted] players] Is this new UI too different or is this ok?

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○ I personally like them, it portrays the theme of what's shown. So it makes it easier to know like hey, this theme is like say the next one is like
futuristic looking [Redacted] then you could be like, hop into the cyber verse or some something like that and it would portray the feeling. So it
makes a lot of sense to have stuff like that up there.
● What do you think of the different styles of [Redacted] renders?
○ [inaudible due to file corruption]
● Do you like or dislike how bundles are presented in the new UI?
○ personally, I like them because this death chariot one that's that's a pretty cool design in all honesty and it makes it easier to be like hey look this
is the [Redacted] you're getting this is the character for your [Redacted] because if I'm right those are operators with the ah, the decals and
attention to detail of making it look undead and kinda like what is it the Flying Dutchman kind of feel or death and it personally looks really good
● What would entice you to come back and look at the store each day?
○ Seeing different, like, decals and stuff is always fun, because you say, one of these is like, because I see there's already a 50% off and a 25% off. If
there was like a decal that was maybe like 75% off that make people that rotates every day. Then people are like, Oh, hey, I'll let my friend know
that the decal he really wanted is in the store. And that way he can let me know Hey, the decal I want is in the store, when we're looking
through and checking every day for a new decal or operator that renders out so it makes people come back quite often.
● Would the free store items entice you to come back and look at the store daily?
○ Yeah, because you never know what you're gonna get. And so like in the daily bundle could be like, ammo or maybe a free decal a small item
that will help your [Redacted] in battle, something like that. So, always good to check maybe some points or whatever.

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Participant #8
Age: 25 - 34 Platform Preference: I play both console and PC equally
Gender: Female Recent Games Played: Cuphead, MW2, Pokemon

○ Four
○ Five. Um, seems to be pretty responsive. It's easy to highlight the items.
○ No, cuz there are parts that options are off of what would be. A Two, partially because of the items that are partially off-screen in the full-screen
mode. This tearing of items in the middle of a menu is kind of weird. Like these two tiles in the center you have to go up and down. Side to side.
It's kind of odd.
○ Not really, no. A Four. Just the original navigation of going through and having to figure out that there's on the smaller icons that kept us locked
up and down versus side to side on every
○ I think it's fine. I kind of seems a bit extra, but I guess it gives them extra to their featured section.
○ I would say it's familiar. Four. Yeah, it seems like a pretty basic layout function seems like something you would see almost anywhere.
○ Um, I think that it's good labeling as far as the different items. Each category covers the items that are in in pretty well. Topics makes sense. Kind
of something that the game developers, you know, pitch free and personal offers, it's always going to be something that people are going to
want to look for is something that's going to be cheaper and more personalized to them. Leaving soon those limited time items you can get for x
much more time due to the battlefield I think is good, especially for people that are new to the game and may know what exactly they need.

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○ [Never played]
● [For existing [Company Name Redacted] players] What do you think of the different styles of [Redacted] renders?
○ [Never played]
○ Yeah, I would say that bundles look pretty good. Um, I think in the new battlefield section, this command bundle showing you - you know, the
different items that you're going to be getting within that bundle is pretty great. And the Night Stalkers bundle I'm showing you the three
different tastes that you get with that bundle.
○ The cat and bear, just interesting characters that are leaving soon in itself, is kind of limited times last chance to get the site up.
○ Um, I think in the new battlefield section, this command bundle showing you, you know, the different items that you're going to be getting
within that bundle is pretty great. And the Night Stalkers bundle I'm showing you the three different tastes that you get with that bundle.

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Participant #9
Age: 25 - 34 Platform Preference: I mostly play on console
Gender: Male Recent Games Played: Rainbow Six, Overwatch 2, Magic the Gathering
Arena

○ FIve
○ Yes, Five
○ Well sound controls. I’m guessing it’s like probably clash of clans or something. I’m glad I get big buttons and big visuals. That is just my overall
impression of everything right now. Four.
○ I wouldn't say so right now. I'd say I could find my way around a little bit more if it wasn't grayscale, but I'm not sure of the reasons for that right
now. I don't think it's gonna stay that way. like I can tell that everything's organized right so you got to like your vehicles and stuff they're
showing first and then like character skins and with that being the same color it still blends in even though they're organizing it. I’d say a three
because of the greyscale.
○ Um, well, I didn't notice it off the bat. But um yeah, I like that there's textbook was right there. It like summarizes what they've got going on
right now. I guess okay, it's just for key cards right now. There is a bubble For how much longer they're having a leaving soon thing.
○ I've not played in a long time, but I would say Fortnite seems like a generic answer. It’s a four.
○ s at the top I feel like I would put leaving soon a little bit higher because yeah, a lot of the leaving soon stuff is like on discount and I think the

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way people are there regardless of what it is, if it's on a sale, they're way more likely to purchase that so put it higher be one of the first things
they see.
○ I think one of the main differences I see is they've got the tabs to this to the side of the screen, but I might prefer the existing screen just because
it isolates what each of those tabs is right. So you're not seeing, I guess, for example, I guess to see the title for like on the screen I'm showing
right now. It shows like 1% of the key cards tab, even though I can't actually see what's going on there. I like the way they currently have it. It
just has everything in one spot, I guess. I'm sorry.
○ Yeah, I would much prefer the way it's presented the new UI, like showing the early actual renders in-game.
○ Yeah, I think I prefer the new method because it does, like show everything that's in the bundle at a glance just through visuals.
○ think one of the first things that I saw was the void tag. Again, just because I've heard that name from other media, but I don't really know
what what's going on with the cat there. I don't know if that's intended to be a character or something. Like different sizes from the actual
character, so I don't know if that differentiates them or not.
○ If they maybe had something like just a daily deal thing that refreshes every 24 hours, maybe you could pair it alongside the free daily bundle
free thing to put that all in one tab at the top, and people would always go to the store to check that.

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Participant #10
Age: 35 - 44 Favorite Genre: I play equally on console and PC
Gender: Male Recent Games Played: Cyberpunk 2077, Elden Ring, Shatterline,
Overwatch 2, Monster Hunter Rise: Sunbreak.

○ Yeah, seems pretty straightforward. I assume that the bumper buttons aren't functional in this. Otherwise, navigating up and down through the
different areas here. Seems pretty straightforward. Right, stick to skip pages, left stick to navigate between individual things. Probably a four.
I'm just for, just for what I'm used to, I would definitely like to see some deeper functionality for moving around between the individual items
here. I feel like it's, it feels a little bit strange, sometimes with a stick. And also, the transitions are a little bit jarring. Sometimes as well, maybe if
there was an animation, like a scrolling animation instead of just snapping to another page the way that it does.
○ I would say for the most part, yes, they're they're pretty intuitive. This is navigating with the left stick, I had to look at the reference up at the top
left for the right stick to get an idea of what was going on. But the first time that I hit the right stick and saw that it was changing to a
completely different page. It was pretty apparent to me that this is you know, this is meant to skip to the next heading there. I cannot really put
my finger on why but I would say a four instead of a five.
○ I do I think it's okay. I would prefer to have the option to to list things as well instead of the large panel style just for the sake of convenience, like
maybe comparing things side by side or or you know, looking at prices across different items that are separated for example, if I was looking
maybe to buy something in the in the game that was worth X amount of gold or, or buy a [Redacted] that was up here at the top instead, you
know maybe I would want to be able to see those at the same time. I think that's just a personal thing. Yeah, I would still say four. I like it pretty
well. I think there's some little nitpicky things that I could say like I have already gotten overall it's pretty good.
○ I wouldn't say that I've felt lost it took me a second to recognize kind of the purpose of some of these categories. new to the battlefield and

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leaving soon categories that had the characters on them. I was a little bit thrown off by at the beginning not accustomed to seeing, like these
characters for horrible things. So I didn't I wasn't sure what exactly it was at first, but then I realized it's different [Redacted] styles and stuff like
that, right. Think that's just lack of familiarity on my part, and not really nothing, not the interface as well. I would still say four just one little
caveat is the only thing though, that would bring it down it's okay. pretty understandable.
○ So some of them are just secondary information like the key cards one. That's whatever, that's fine if that's Something I want to share with
players, the timer's to let you know when this stuff is leaving. I mean, I feel like this is pretty standard, when if it was actually colored, I would
expect that to pop somehow maybe it would be yellow on the banner for the timer so that it's very clear the same with this one here so that you
don't miss the fact that those things won't be available after that period of time. Other than that, I think it's pretty, pretty standard is what I'm
used to seeing a lot of a lot of other games so.
○ Yeah, definitely. It feels similar to a lot of other games. would say that. Yeah, five, it feels very familiar compared to other shops and games that
executed in a similar fashion.
○ So the one that already mentioned with the [Redacted]'s just took me a minute to recognize what this was. But I think otherwise. think
otherwise pretty much understood everything here. All makes sense.
○ I think I think it's fine. Okay, it seems like it'll be a an upgrade in terms of how easy it is to use looks like you have to manually move down
through all those categories and don't have the ability to skip categories like they do here. So I think this is an improvement and it doesn't look
too different in my opinion.
○ I mean, they're most of them are just Okay, some of them don't really feel like they fit like the Death chariot and stuff here are a little bit too
extreme. I feel like for wireless aids, but okay, I was okay.
○ I think it's fine. I mean, you get a discount for buying multiple things it shows shows them all in the image. I think it's fine that way. Because
maybe once you do click on it to get more contextual information on exactly what's included. But otherwise, I think it's fine.
○ So I think the cat's pretty cool. Just because it's funny. I don't know how I feel about the bear maybe? Yeah, the cat's funny. Vera's pretty
attractive. And I think this is supposed to be the guy for fury. But it's it obviously doesn't look like pets must be based on like something else. I
don't know. Maybe the name is just the same? Yeah.

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○ Oh, yeah, definitely. If there are things that I can claim for free on a daily basis I would definitely come back and grab them. And also, I would
say if there's going to be a free daily thing, I would prefer this to be at the top right so it's it's more accessible like as soon as you open up the
interface you see the free stuff.

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Participant #11
Gender: Male Recent Games Played: Destiny 2, Modern Warfare 2022, Fortnite

○ So there are multiple subsections in the store that can be seen, can I can I use my mouse to show exactly what I'm talking about? If that helps,
okay, so the store, I basically understand that it has a couple of subsections that are basically underneath the storage section, like feature
newbattle. And that basically relates to what I'm currently watching. So if I go down, I'm gonna go to the meeting soon and then I go down and
again, I'm gonna go to the free MC solo offers and so on. And it's pretty easy to understand.
○ I will say this if for I'm just gonna say four because it's not my preferred method of navigating menus like this.
○ Pretty easy five. The only thing I would say is I don't know if this is just because it's a prototype but I was trying to use my detail my directional
path to try and move around and it does seem to work. So I have to use my thumb stick which it's it doesn't bother me but it would be nice if I
could also use the path should move around selection of selected items.
○ Oh, yes, it's pretty simple to understand. And it's, it reminds me of fortnight which is very simple to understand as well. I like it, I think it's very
good.
○ I will give it a five. Because it's again very simple to understand and it's laid out it's very it's laid out how I think it should be laid out.
○ I would give it a four because it's at the beginning like right at the beginning I was a little bit lost purely because of the of the subsections being
in a horizontal space at the top of the screen underneath the store facts instead of being vertical the same way as the store presents its
navigation to these.
○ I think they are simple to understand of course I did take notice of the time remaining because it tops out more like it's very important aside

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from like go strike fear into your opponent This is Halloween so I don't feel that tax will be way more important than this text. But aside from
that, I think I think the bubble is good of course at the beginning I didn't notice it. So I would have liked for it to be to strike out more something
to make it pop out more like maybe a higher color different color or like it's probably more lighting or something.
○ So, throughout like those whole section, this is just purely fortnight fumbling for what I can see it's there. And it does. It's not that it's bad,
because I'm seriously used to I play the game a lot. And I'm used to that. Their storefront. So I think it's pretty, okay because it's simple to
navigate and understand. And even understanding when things like this items are going to be out of the store. Because in the house and time
remaining, body will be better, you pop out more, your design is pretty okay, it's just something to stand out more.
○ I would go to five it is there my layer? So it's easy to use? I understand that.
○ I think the categories are. Okay, the only thing is this section right now, where it says free and seasonal offers, I would have liked for it to be like
separate and maybe have free like, if there's something for you, of course I want it, it's free. So why isn't it like over at the Features tab or even
above the feature or below the feature? So that way, it's easily accessible for me, and it's not all the way down? Because I don't know why these
are seasonal offers? Like, first of all, I don't see any discounts for prices on there. So it's they are not seasonal offers for me. But free, I always
want free. So why isn't free like all the way at the top? Aside from that, everything else is purely like aI purely understanding. And it's and I think
it's okay, for what they have. It's just that section that bothers me where you have the free and seasonal offers, and they are mixed together, I
would just have liked it for it to be free. I mean, to be separate. Because that way you don't need to have the word free and personal offers. And
personal offers like together. Because if there's something free, then it'll always appear. And if it's not, will doesn't appear to me doesn't. It
doesn't take away time for me when going to the store.
○ So even if this UI looks simple, and even if it has one of the things that are asking for, which is the vertical, you know, subcategories. The new UI
looks better simply because I'm going to go ahead and go back here. Simply because this whole layout looks modern, it's minimalistic, and it just
shows what he needs to do. It's just there. And it's simple. But again, one of the things now that this is something that I'm seeing now, which is
even if there are items that are about to disappear from your store, like let's say for example, this item, where you have the tire, that instead of
being on top of where you've seen and striking to your opponents, like it's in the actual item, even that simple to understand when compared to
the ultimate victory that you sent me. This is just modern, even if it's even if it looks like fortnight, it's still modern enough for us to understand
what's going on. And in the old manual. It was like going through a whole lot of hoops just to understand what you were going to buy. I don't
know if that makes sense. But the point I'm trying to say is this UI looks modern and I will be down if they change it to be this because it's easier
to understand I can see more things in the screen. And on top of being able to see more things this It's way easier to navigate.

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○ So I like how the characters are presented, but I don't like how the tents are. Anyway, what a body like and this is the closest ice I think it should
look or how can I say this better. If I wanted to change something from this, to make it better for me, it would be to add background to the
actual icons because it feels so empty I don't feel like I want to buy something because it's so empty unless it's a character of force because the
whole point of the characterizations the aesthetic of it with the [Redacted] it's hard for me to see if I want to buy it because it's just purely empty
like I don't envision myself playing with a [Redacted] if I don't see in which environment if it's better even if it's just purely tan so I would say I
think the renders are okay, but at least this one where you only see one [Redacted] instead of two or less of course you buy like a bundle that is
like two or three columns or even stickers whatever you want to buy a [Redacted] at least a 10th not cosmetics for a [Redacted] if it's just purely
deck that I would have like for the background of the image or the icon to feature a background basically to show Oh like this [Redacted] is like
running in the forest for example as being true insured in the forest or driving in snow it would I would have liked that basically just want to say.
○ So I would like to see more information about this bundle because it's only showing cosmetics on both sides where I can see the only the
characters in the class but the tag is actually just like cosmetics for example, then I think I will be ok with it. Because all those are pretty hard to
to design. But I think the bundles are okay and how they are being shown. I saw a couple of other photos here. See, they are pretty okay,
especially for the characters because I only need to see the characters I comparing this to the chance. And again, this one also feels very good.
Because even though it has [Redacted] and it doesn't have a background, I understand that this are purely cosmetics, so that I like it and it
doesn't interfere with what I'm actually trying to buy. In fact, that's the best word I can get. If I want to buy something I would like for the image
to be enhance, like this that it's not enhancing. But since we're talking about the bundles, I think the bundles are shown pretty okay. And they
are well it's it's easy to understand how bundles work.
○ That's very good question. Honor honestly, nothing. The only thing that would actually make me want to watch like deleting some section and
the only reason I know this is because fortnight does this and I hated this they like something is like, like a notification. And I'm gonna use an
example, or whatever I'm in fortnight I'm always in the menu, but the store is always flowing gold. And I'm like, why is it going gold? Did I miss
something? And I always go there to the section that like it's telling me to go. And it's like, Oh no, it's new stuff or it's there. So crap, I lost my
time he's going to the store. So something to like make it pop out, at least for me, I wouldn't go to the store willingly to like see, oh, I'm gonna
buy something else here or less, it's again that I would really enjoy like other types of games, I wouldn't really go to the store. So something to
make it pop out more like Oh, I'm for example, I'm in the [Redacted]. But maybe the store is going like golden and or not going golden, but it's
like, glowing, and I go to the store, then the living section is glowing. And I might want to see that because it's like something different than that
will be the only way for me to actually go to the store and see something new.
○ Oh, yes, but since this is a so I don't know how three impersonal and personal offers for the work. I mean, I guess personal offers will be cycled

- Confidential
through out of a time. But free offers, I would guess that's probably like, that's gonna save forever unless it's clean. So I wouldn't really go to the
store in the game per se just to see if it's free. What I always do is I go into this into the console store and check what's free there. Anyway, find
something free there, then I'm gonna go into the game. Unless I'm playing the game already. And seeing something free, I don't go to the store
to find something here. I would always go to the console store and see the actual like this icon or says free like I would go into the store and see
if even if it's a daily bundle for free, like, I won't go there unless it's highlighted for me.

- Confidential

Work Smaple Usability Report November 2022

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[Company Name Redacted] Usability Study

[Game Title Redacted] Console UI - Usability Test Report

Property of [Company Name Redacted] 0

Finding 1: Use of the directional pad

Property of [Company Name Redacted] 1

Background and Methodology

Property of [Company Name Redacted] 2

Session Video Links

Participant 1 Participant 4 Participant 7 Participant 10

Property of [Company Name Redacted] 3

Finding 1: Use of the Directional Pad

Property of [Company Name Redacted] 4

Finding 2: Location of RS Icon

Property of [Company Name Redacted] 5

Finding 3: Potential Future Research

Property of [Company Name Redacted] 6

Participant Demographic & Responses

Age: 18 - 24 Platform Preference: I mostly play games on a console

Participant Questions & Answers

Property of [Company Name Redacted] 7

● Does this UI remind you of other games/products?

Property of [Company Name Redacted] 8

Property of [Company Name Redacted] 9

Age: 35 - 44 Platform Preference: I mostly play games on consoles

Gender: Male Recent Games Played: overwatch 2, Fortnite, Valorant.

Participant Questions & Answers

Property of [Company Name Redacted] 10

Property of [Company Name Redacted] 11

realize that there was a free item.

Property of [Company Name Redacted] 12

Age: 25 - 34 Shooter Platform Preference: I play both console and PC equally

Participant Questions & Answers

Property of [Company Name Redacted] 13

Property of [Company Name Redacted] 14

Property of [Company Name Redacted] 15

Age: 18-24 Platform Preference: I play both console and PC equally

Participant Questions & Answers

Property of [Company Name Redacted] 16

Property of [Company Name Redacted] 17

Age: 18-24 Platform Preference: I mostly play on console

Participant Questions & Answers

Property of [Company Name Redacted] 18

Property of [Company Name Redacted] 19

Age: 18-24 Platform Preference: I play both console and PC equally

Participant Questions & Answers

Property of [Company Name Redacted] 20

Property of [Company Name Redacted] 21

Age: 18-24 Platform Preference: I play both console and PC equally

Participant Questions & Answers

Property of [Company Name Redacted] 22

Property of [Company Name Redacted] 23

Age: 25 - 34 Platform Preference: I play both console and PC equally

Gender: Female Recent Games Played: Cuphead, MW2, Pokemon

Participant Questions & Answers

Property of [Company Name Redacted] 24

Property of [Company Name Redacted] 25

Age: 25 - 34 Platform Preference: I mostly play on console

Participant Questions & Answers

Property of [Company Name Redacted] 26

Property of [Company Name Redacted] 27

Age: 35 - 44 Favorite Genre: I play equally on console and PC

Participant Questions & Answers