PrxFeel

AI-based
Sentiment
Analysis
Gaurav
Solution
Sirkeck
Sarabjeet
Singh
 About Us

Prxsion Technologies is a new age technology

startup with a core focus on Data Integration
and Analytics.
We help businesses make smart and data-
driven decisions by providing them with Analytic Automatio Machine Consultanc
relevant Insights, Predictive Intelligence, s n Learnin y
Technology Integration, Data Solutions, and g
Consulting Services.
We believe in skilfully delivering solutions Data Infinite
Acume Integratio Possibilitie
that involve new ideas and methods. n n s
Data science is the next big revolution which
will present infinite possibilities for
businesses, let's explore the brighter side with
us.
Why choose us

We, at Prxsion do not stop

Every byte of data can
at process automation and
be harnessed smartly to
building reports. In fact,
get deeper customer
the infinite possibilities
We believe that our insights. These insights
just begin at this step.
holistic approach can then be leveraged to
Our senior industry
towards data will lead enhance productivity
experts not only focus on
our clients to earn and efficiency, helping
identifying areas of
dollars by being efficient organisations become
efficiency improvement
and improving customer relevant and resilient.
but also help companies
experiences. This will elevate productivity and
set us apart in the increase revenue. Above
Analytics based business all, Prxsion ensures the
solutions space. success of business
objectives.

Our Mission Our Vision Our Support

Solution
Overview PrxFeel is an AI-based innovative solution that
analyse and converts customer feedbacks into
quantified data with percentile that points
towards Positive, Negative, Neutral or Mixed
Sentiments.

It utilises Natural Language Processing and

Speech-to-Text capability for transcribing voice
data into text.

Convert opinion rich data into digital

dashboards. This helps industries and
individuals who want to closely monitor their
reputation and live feedback about their services
and products.
Features &
Benefits

What PrxFeel can do? How it can help?

Drives out the emotional tone from the feedback Bridges a gap between ‘What customer wants’
or review data into positive, neutral or negative and ‘What services we can offer’ with the
percentile by quantifying a series of keywords calculated data straight from the customer point
used by the customer. of view.

Displays the output in textual, tabular and Assures cost-effective, customisable and

graphical form with the analysis gathered configurable solution, with a minimal human
throughout the analysis process. involvement.
Process Flow

Stored voice files or text files

queued for analysis
Input
Performs ETL on inputted files and
categorise data, clean it, enrich it
Comprehension
Applies business logic, extracts
entities and key phrases
Dashboard
Dashboard with percentiles can be displayed
based on preferred categories
 Text Input
customer feedback senti neu posi nega mi
ment tral tive tive xe
d
The customer service representative was quick to understand what our issue POSIT 0.0 0.91 0.03 0.0
was and was able to both process cancellation of a car rental reservation and IVE 45 6 1 08
a refund of car rental insurance payment. We received confirmation of the
refund within hours. Thank you.
The two seperate agents did not even resolve the issue, the hotel ended up NEGA 0.1 0.12 0.70 0.0
helping me by allowing to stay while you guys did nothing TIVE 12 9 4 55
Customer service did everything they could, my hotel Pestana Berlin just NEGA 0.0 0.12 0.73 0.0
refused to refund my money making it a bad situation.. Travelocity did what TIVE 60 4 9 77
you could though!!
Promptly resolved POSIT 0.0 0.92 0.00 0.0
IVE 65 2 8 05
Could not understand the agent languist and was only given one room when NEGA 0.2 0.01 0.75 0.0
The sentiment analysis solution processes and determine the emotional tone
we asked for 2, found out at the hotel TIVE 11 9 6 14
of the feedback behind every series of words used, thus weighing it to
The hold time
determine was a bit excessive
the percentile andNeutral,
for Positive, I had to Negative
be transferred once to a
and Mixed NEGA 0.0 0.21 0.60 0.1
supervisor, but my problem was easily resolved.
Sentiments. TIVE 26 4 5 55
Customer service agent was extremely helpful in arranging alternate travel POSIT 0.0 0.98 0.00 0.0
Unified View
Heading Goes
here

+91 9930317670 |
sarabjeet.singh@prxsion.com
+91 9916064637 |
gaurav.sirkeck@prxsion.com