Project and Operations Management KPIs 1694116832

100 KPIS
for project &

operations
management
Justin Bateh, PhD, PMP

Project
Completion
1 Rate
Measures the
percentage of
projects completed
on time.

Budget
2 Adherence
Gauges a project's
expenses against its
allocated budget.

Scope Creep
3 Frequency
Tracks changes to
the project's initial
scope over time.

Resource
4 Utilization Rate
Assesses how
effectively team
members' time is
used on a project.

Stakeholder
5 Satisfaction
Rates the
satisfaction level of
key project
stakeholders.

Risk Mitigation
6 Efficiency
Measures how
effectively identified
risks are managed
and reduced.

Change
Requests
7 Processed
Counts the number

of change requests
processed during a
project.

Communication
Effectiveness
8 Index
Evaluates the clarity

and efficiency of
project
communications.

Milestone
Achievement
9 Rate
Checks the
frequency of project
milestones being
met on schedule.

Quality Defects
10 Detected
Tracks the number

of quality-related
issues found in
deliverables.

11 Rework Rate
Measures how often

deliverables need to
be revised or
redone.

Team Turnover
12 Rate
Assesses the
frequency of team
members leaving
during a project.

13 Project ROI
Calculates the
return on
investment for a
given project.

Benefits
14 Realization Rate
Measures the
percentage of
intended benefits
that are achieved.

Task
Completion
15 Rate
Gauges the number

of tasks completed
versus those
planned.

16 Overdue Tasks
Tracks the number

of tasks that go
beyond their due
date.

Dependency
17 Bottlenecks
Monitors
occurrences where
a task's delay affects
subsequent tasks.

Team
Collaboration
18 Index
Evaluates the
efficiency of team
collaboration and
coordination.

Vendor
Performance
19 Index
Measures the
effectiveness and
reliability of vendors
in a project.

Critical Path
20 Adherence
Tracks timely
completion of tasks
on the project's
critical path.

Knowledge
Transfer
21 Efficiency
Gauges the success

of handing over
project knowledge
to clients.

Project
Documentation
22 Completeness
Evaluates the
comprehensiveness
of project
documentation.

23 Cost Variance
Assesses the
difference between
budgeted and
actual project costs.

Schedule
24 Variance
Measures the gap

between planned
and actual project
timelines.

25 Earned Value
Compares the value

of work done
against the project's
planned value.

Cost
Performance
26 Index (CPI)
Calculates the
efficiency of budget
utilization in a
project.

Schedule
Performance
27 Index (SPI)
Measures how
effectively a project
is sticking to its
schedule.

Issue Resolution
28 Time
Tracks the average

time taken to
resolve project-
related issues.

Customer
29 Feedback Score
Gauges customer
satisfaction with the
project's outcome.

Lessons
30 Learned Logged
Monitors the
number of lessons
logged after project
completion.

Variance At
Completion
31 (VAC)
Predicts the budget

variance at the
project's end.

32 Staffing Levels
Measures the
average number of
full-time team
members on a
project.

Training Hours
Per Team
33 Member
Tracks the hours

dedicated to
training team
members per
project.

Project
Complexity
34 Index
Evaluates a project's
complexity based
on size,
stakeholders, etc.

Forecast
35 Accuracy
Assesses the
accuracy of project
forecasts in terms of
time and cost.

Decision
36 Making Speed
Measures the
average time taken
for key project
decisions.

Time Estimation
37 Accuracy
Gauges the
accuracy of task
and milestone time
estimates.

Budget
Estimation
38 Accuracy
Assesses the
accuracy of initial
budget estimates.

Resource
Allocation
39 Efficiency
Evaluates how well

resources are
matched to project
needs.

Tool & Tech
40 Utilization Rate
Measures how
effectively project
tools and tech are
used.

Project Closure
41 Time
Tracks the average

time taken to
formally close out a
project.

Contract
42 Adherence Rate
Assesses
compliance with
contractual
obligations and
terms.

Stakeholder
Engagement
43 Level
Measures frequency
and effectiveness of
stakeholder
interactions.

Requirement
Clarification
44 Requests
Counts the number

of times
clarifications on
requirements are
sought.

Time to First
45 Milestone
Measures the time

taken to achieve the
first project
milestone.

External
46 Impediments
Tracks issues
stemming from
outside the project's
direct control.

Client
47 Interaction Rate
Monitors frequency
and quality of client
interactions.

Cost per
48 Deliverable
Calculates the
average cost for
each project
deliverable.

Deliverable
Acceptance
49 Rate
Measures the
percentage of
deliverables
accepted without
changes.

Stakeholder
Feedback
50 Frequency
Tracks how often

feedback is received
from key
stakeholders.

Post-Project
Review
51 Completion
Measures if and
when post-project
reviews are
conducted.

Value Delivered
52 vs. Promised
Compares the
projected value to
the actual value
delivered.

Overhead Cost
53 Percentage
Assesses non-labor
related costs as a
percentage of total
project costs.

Stakeholder
Expectation
54 Match
Rates how well the

project outcome
matched
stakeholder
expectations.

Client
Communication
55 Frequency
Tracks how often

the project team
communicates with
clients.

Resource Skill
56 Match Rate
Assesses how well

team members'
skills match project
requirements.

Cost per
57 Milestone
Calculates the
average cost
incurred to reach
each milestone.

Iteration
Completion
58 Rate
For agile projects,

measures the
completion rate of
iterations/sprints.

Value Added
59 per Stage
Assesses the
incremental value
added at each
project phase or
stage.

Cross-
functional
Collaboration
60 Rate
Measures how often

different teams or
departments
collaborate.

Project
Adaptability
61 Index
Evaluates a project’s
ability to adapt to
changes and
unforeseen events.

External
Dependency
62 Delays
Tracks delays
caused by factors or
stakeholders
outside the project.

Client
Dependency
63 Resolution Time
Measures the time

taken to resolve
dependencies or
requests from
clients.

Work In
Progress (WIP)
64 Limits
Tracks the number

of tasks being
processed at once
(relevant for
Kanban).

Backlog Burn
65 Rate
For agile projects,

gauges how fast
backlog items are
being addressed.

66 Cycle Time
Measures the time

taken to complete
tasks or iterations.

67 Lead Time
Tracks the time

from task inception
to completion.

Return on Time
68 Invested (ROTI)
Assesses the value

derived for the time
spent on project
activities.

Client Training
69 Time
Monitors the time

spent on training
clients or end-users.

User Adoption
70 Rate
Measures how
quickly and
extensively end-
users adopt a
delivered solution.

Feedback Loop
71 Efficiency
Evaluates how
quickly feedback is
obtained and
implemented.

Innovation
Implementation
72 Rate
Tracks how often

new ideas or
technologies are
incorporated in the
project.

Project
Knowledge
73 Retention
Measures how well

project knowledge
is retained post-
completion.

Proactive Issue
74 Detection Rate
Assesses how often

potential issues are
identified before
they become
problems.

Project
Redundancy
75 Rate
Measures the
degree of
unnecessary or
duplicated efforts in
a project.

Client Change
Request
76 Frequency
Monitors how often

clients request
changes to the
project scope.

Team
Satisfaction
77 Index
Evaluates the
satisfaction and
morale of project
team members.

78 Time to Market
Measures the time

taken to deliver a
product or solution
to the market.

External Audit
79 Pass Rate
Rates the success of

projects in external
audits or reviews.

Percentage of
High-priority
80 Tasks
Tracks the
proportion of high-
priority tasks in the
project.

Client Retention
81 Post-Project
Measures how often

clients return for
subsequent
projects.

Energy
82 Consumption
Evaluates the
energy usage
during the project's
execution.

Carbon
Footprint
83 Reduction
Measures the
reduction in carbon
emissions in
environmental
projects.

Technology
84 Downtime
Monitors the
duration of
technology or tool
outages during the
project.

Post-
Implementation
85 Bug Rate
Tracks the number

of bugs or defects
reported after
implementation.

Resource
Onboarding
86 Time
Measures the time

taken to integrate
new team members
or tools into the
project.

Opportunity
87 Cost Evaluation
Evaluates missed
opportunities due
to project decisions.

External
Stakeholder
Involvement
88 Frequency
Tracks how often

external
stakeholders are
engaged.

Percentage of
Unplanned
89 Work
Measures the
proportion of tasks
that weren’t in the
initial scope.

Compliance
90 Breach Count
Tracks the number

of regulatory or
policy breaches
during the project.

Predictability
91 Index
Evaluates the
consistency and
reliability of project
performance.

Time Spent on
Non-project
92 Activities
Assesses the time

team members
spend on activities
not directly
contributing to
project goals.

Response Time
to Stakeholder
93 Queries
Measures the
average time taken
to respond to
stakeholder
inquiries.

94 Test Pass Rate
For software
projects, tracks the
percentage of
successful tests.

User Reported
95 Issue Rate
Monitors the rate of

issues reported by
end-users post-
implementation.

Percentage of
Completed User
96 Stories
For agile projects,

measures the
proportion of user
stories fully realized.

External
Resource
97 Efficiency
Evaluates the
performance of
external resources
or third-party
contributors.

Client
Onboarding
98 Time
Measures the time

taken to get clients
up-to-speed at
project inception.

Time Spent in
99 Meetings
Tracks the collective

hours the team
spends in meetings.

Goal
Achievement
100 Rate
Measures the
percentage of
project goals or
objectives that are
met by its
conclusion.

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100 KPIS

for project &

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Counts the number

Justin Bateh, PhD, PMP

Evaluates the clarity

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Tracks the number

Justin Bateh, PhD, PMP

Measures how often

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Gauges the number

Justin Bateh, PhD, PMP

Tracks the number

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Gauges the success

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Measures the gap

Justin Bateh, PhD, PMP

Compares the value

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Tracks the average

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Predicts the budget

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Tracks the hours

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Evaluates how well

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Tracks the average

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Justin Bateh, PhD, PMP

Counts the number

Justin Bateh, PhD, PMP

Measures the time