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  • Sample Freshchat Format

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    ahmad rifai
    10 views2 pages
    The document provides guidelines for formatting emails or chats regarding issues, including using a division code, facility code, and issue summary in the subject line. It also lists the information that should be included in the incident description such as division, tier, factory details, defect description, and expected behavior. Attachments like screenshots, certificates, or excel templates should be included when applicable.

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    sample freshchat format

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    The document provides guidelines for formatting emails or chats regarding issues, including using a division code, facility code, and issue summary in the subject line. It also lists the information that should be included in the incident description such as division, tier, factory details, defect description, and expected behavior. Attachments like screenshots, certificates, or excel templates should be included when applicable.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views2 pages

    Sample Freshchat Format

    Uploaded by

    ahmad rifai
    The document provides guidelines for formatting emails or chats regarding issues, including using a division code, facility code, and issue summary in the subject line. It also lists the information that should be included in the incident description such as division, tier, factory details, defect description, and expected behavior. Attachments like screenshots, certificates, or excel templates should be included when applicable.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    of 2

    Email/Chat subject format

    Division - 6-digit code - Issue Summary

     Division: the division that issue happens (value input: APP, FTW, A&G)
     6-digit code: the facility code where the issue happens
     Issue Summary: high level recap of what the issue is

    Incident description format

     Division
     Tier
     Factory name
     User credentials (factory user’s login name & password)
     Defect Description
     Expected Behaviour  
     Additional Information & References (for attachment, screenshot…) - screenshot of
    system error is mandatory

    Besides, please attach below files whenever applicable: 

    1. Screenshot of related system (ORIGO, MLM…)


    2. Certificates if it’s SC/TC issue
    3. Excel template if it’s excel uploading issue

    A sample email below for your understanding.   

    Subject: FTW-ZZZ001-TC delete issue 

    Division: Footwear 
    Tier: T2 
    Factory name: TEXTILE CO.,LTD 
    User credentials: ibs2@zzz.com, Password123!                  
    Defect Description: TC cannot be deleted, supplier claiming they have not used TC lots 
    Expected Behaviour: TC needs to be deleted   
    Additional Information & References:  

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