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Module 13: Documentation and Reporting

Technical Support International

DialogP SW9.xx_std_Module 13_Documentation and Reporting_Presentation_Rev. 2.00_2018-04-06
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Warum brauchen wir Dokumentation?

 Speicherung und Archivierung von Daten zur Nachverfolgung von Ereignissen.

 Die Verantwortlichkeit dieser Daten ist nachweisbar, auch wenn sie nicht vorhanden
sind!
 Der Nachweis ist im Falle einer möglichen gerichtlichen Verwicklung in Haftungs- und
Verantwortungsfragen erbracht.
 Für einen Techniker ist es daher sehr wichtig, dass er seine Dokumente
ordnungsgemäß aufbereitet und archiviert, um einen nachweisbaren Beweis für den
Vorwand zu haben.
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Introduction Service Report Installation Report CCC Technical Support

Documentation Needs
 Documents have to conform with the international standards, respective
SOP and Service Manuals

 Documentation is the responsibility of each Service Department

 Released documents
 Latest documents can be downloaded from
 Service Portal extranet.bbraun.com
 Training Center has Training Material
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Introduction Service Report Installation Report CCC Technical Support

General Information on Service Reports

 Service reports should also be centrally archived at the local service organization.

 The documents have to be available upon request

 Documentation has to be archived for the lifetime of the machine

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Introduction Service Report Installation Report CCC Technical Support

Minimum requirements for Service Reports

 The name of the device serviced

 Any device identification(s) and control number(s),
unambiguous identification (Article number/SN)
 The date of service
 The individual(s) servicing the device (Technician name)
 Information of system workload (working hours)
 The service performed
 The test and inspection data (setting into service,
electrical safety, dependant on repair, repair matrix)
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Introduction Service Report Installation Report CCC Technical Support

Minimum requirements for Service Reports (cont…)

 Device owner, address and phone number

 Specific location of the device (ward)
 Any unusual environmental conditions, any evidence of damage or
misuse
 If the device failed to meet specifications (according to setting into
service)
 If the device was being used for treatment (was patient connected?)
when the failure occurred.
 Supports complaint handling (align with decision tree)
 Date of last service and service report number, if known
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Introduction Service Report Installation Report CCC Technical Support

Installation Reports
 Installation should be documented according to the Installation Report of
the Service Manual
 The Installation Report can also be downloaded from the Service Portal
 All installed machines have to be registered
 Warranty costs are only covered on registered machines

 Installation Reports are done electronically or in paper format

 Paper copies have to be filed at the local Service Organization
 Paper copies have to be available upon request
 Electronic registration on Installation Reporting Tool

 Failures during installations have to be reported on the Reporting Tool

https://www.netigate.se/a/s.aspx?s=427783X91339439X96318 (for 2018)
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Introduction Service Report Installation Report CCC Technical Support

Request help from Technical Support

Jira Service Desk
https://jira.bbraun.com/servicedesk/customer/portal/10
1. Each request must be submitted as a
JIRA ticket
2. Avitum GT Service is available to all
registered B.Braun technicians
3. First, the search function and check if
the problem is already known and
reported / resolved
4. Select one of the various ticket topics
(1,2 or 3) for the problem at hand and fill
in the requested information on the
following page
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Introduction Service Report Installation Report CCC Technical Support

Request help to Technical Support

Jira Service Desk
https://jira.bbraun.com/servicedesk/customer/portal/10
1. For all requests for spare parts using the
Spare Part Issue option
2. For all inquiries regarding problems at
the machine use the option General
Problem
3. For all queries of any other kind use the
selection Task
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Introduction Service Report Installation Report CCC Technical Support

Service Portal
extranet.bbraun.com

All the latest information:

 Spare Part numbers
 Service Manual
 Technical Information
 Field Service Information
 Assembly Instructions
 Language files
 Update NEWS
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