PMP Driveway

Course_3

BY: Maysa Gaidoum

Researcher (Electronics Engineer) - NCR
PhD Candidate – Sakarya Univ
 Chapter 8
Project Quality
Management
PMBOK-6th Page 271 to 306
Maysa Gaidoum
 ISO definition:

Quality is the degree of which a set of inherent

characteristics fulfils requirements.

Def from other experts :

1. Conformance to requirements; The project’s

processes and products meet written
specifications.
2. Fitness for use; a product can be used as it was
intended.

Maysa Gaidoum
 • Project Quality
Project Quality Management also
Management includes: supports continuous
the processes for process improvement
incorporating the activities as undertaken
organization’s quality on behalf of the
policy regarding performing organization PMBOK6th
planning, managing, and
controlling project and
product quality
requirements in order to
meet stakeholders’
objectives.

Maysa Gaidoum
Evolution of Quality Management
 Project Quality Management
Contents

Monitoring
Planning Executing
Maysa Gaidoum
& Control
 Manage Quality Management:
The process of translating the quality management plan
into executable quality activities that incorporate the
organization’s quality policies into the project.

Maysa Gaidoum
Maysa Gaidoum
 There are two outputs specific to the
Project Quality Management Knowledge
Area that are used by other Knowledge
Areas: verified deliverables and quality
reports.

Maysa Gaidoum
 ❑ Project Quality Management addresses the management of the project and the deliverables
of the project:

It applies to all projects, regardless of the nature of their deliverables.

Quality measures and techniques are specific to the type of deliverables being produced by
the project.

For example, the project quality management of software deliverables may use different
approaches and measures from those used when building a nuclear power plant.
Maysa Gaidoum
Maysa Gaidoum
 Project Quality Management
1. Plan Quality Management (Planning)

Maysa Gaidoum
 ➢ Plan Quality Management:
is the process of identifying quality requirements and/or
standards for the project and its deliverables and documenting how
the project will demonstrate compliance with quality requirements
and/or standards.

Maysa Gaidoum
 ➢ Plan Quality Management:

❑ The key benefit of this process:

Provides guidance and direction on how quality will be managed and
verified throughout the project.

Maysa Gaidoum
Maysa Gaidoum
 Project Quality Management
01. Plan Quality Management (Planning)

Maysa Gaidoum
 Plan Quality Management

Tools &
Input
Techniques Outputs

1. Project Charter 1. Expert Judgement

2. Project management plan 2. Data Gathering 1. Quality management plan
3. Project documents 3. Data Analysis 2. Quality metrics
4.Enterprise environmental 4. Decision making 3.Project management plan
factors 5. Data representation updates
5.Organizational process 6.Test and Inspection 4.Project documents
assets planning updates
7. Meetings

Maysa Gaidoum
INPUTS
 Inputs
1) Project Charter

❑ Provides the high-level project description and productcharacteristics.

❑ Contains the project approval requirements, measurable project objectives, and

related success criteria that will influence the quality management of the
project.

Maysa Gaidoum
Project Management Plan
OPA
Tools & Techniques
 1) Expert Judgement

Maysa Gaidoum
 2) Data Gathering

Maysa Gaidoum
 3) Data Analysis

1.1Cost BenefitAnalysis:
❑ Compares the cost of the quality step to the expected benefit.

❑ Help the project manager determine if the planned quality activities are cost effective.

❑ Examples of benefits: less rework, higher productivity, lower costs, increased

stakeholder satisfaction, and increased profitability.

Maysa Gaidoum
 1.2Cost of Quality: ‫تكلفه الجودة‬

Maysa Gaidoum
 4) Data Representation Techniques

2.1 Flowcharts:

❑ also referred to as processmaps.

❑ Display the sequence of steps and the branching possibilities that exist for a process that
transforms one or more inputs into one or more outputs

❑Useful in understanding and estimating the cost of quality for a process.

Maysa Gaidoum
 5) Test and Inspection Planning

❑ During the planning phase, the project manager and the

project team determine:
❖ How to test or inspect the product, deliverable, or
service to meet the stakeholders’ needs and
expectations.
❖ How to meet the goal for the product’s performance
and reliability.

Maysa Gaidoum
 5) Test and Inspection Planning

❑ The tests and inspections can include for example:

❖ Alpha and beta tests in software projects.

❖ Strength tests in construction projects.

❖ Inspection in manufacturing,

❖ Field tests and nondestructive tests in engineering.

Maysa Gaidoum
 Outputs
1) Quality Management Plan

❑ A component of the project management plan that describes

how applicable policies, procedures, and guidelines will be
implemented to achieve the quality objectives.

❑ The quality management plan may include:

❖ Quality standards that will be used by the project.
❖ Quality objectives of the project.
❖ Quality roles and responsibilities.

Maysa Gaidoum
 1) Quality Management Plan

❑ The quality management plan may include:

❖ Project deliverables and processes subject to quality review.
❖ Quality control and quality management activities planned forthe project.
❖ Major procedures relevant for the project, such as dealing with nonconformance, corrective actions
procedures,and continuous improvement procedures.

Maysa Gaidoum
 1) Quality Metrics

❑ Describes a project or product attribute and how the Control Quality

process will verify compliance to it.

❑ Some examples of quality metrics include :

❖ Percentage of tasks completed on time.
❖ Cost performance measured by CPI
❖ Failure rate
❖ Number of defects identified perday.
❖ Customer satisfaction scores

Maysa Gaidoum
Maysa Gaidoum
PMP Updates
Project Doc
Updates
Maysa Gaidoum
 Project Quality Management
2. Manage Quality (Executing)

Maysa Gaidoum
 ➢ Manage Quality Management:
is the process of Translating the quality management plan into
executable quality activities that incorporate the organization’s quality
policies into the project.

Maysa Gaidoum
 ➢ Manage Quality Management:

❑ The key benefit of this process:

❖ Increases the probability of meeting the quality objectives.
❖ Identifying ineffective processes and causes of poor quality.
❖ Uses the data and results from the control quality process to reflect the overall quality status of
the project to the stakeholders.

Maysa Gaidoum
 ➢ Manage Quality Management:

❑ Responsibilities of manage Quality:

Maysa Gaidoum
Maysa Gaidoum
 Manage Quality Management

Tools &
Input
Techniques Outputs

1 Project management plan 1. Data Gathering

• Quality management plan 2. Data Analysis 1. Quality reports
2 Project documents 3. Decision making 2.Test and evaluation
• Lessons learned register 4. Data representation documents
5. Audits 3. Change requests
•Quality control
6. Design for X 4.Project management plan
measurements
7. Problem Solving updates
• Quality metrics
8. Quality improvement 5.Project documents
• Risk report
3 Organizational process methods updates
assets

Maysa Gaidoum
 Tools &Techniques
1) Data Gathering

1.1 Check Lists:

❑ Is a structured tool, usually component-specific, used to verify
that a set of required steps has been performed or to check if a list
of requirements has been satisfied.

‫ تستخدم للتحقق من تنفيذ‬،‫ عادة محددة العنصر‬،‫عبارة عن أداة هيكلية‬

‫مجموعة من الخطوات المطلوبة أو لفحص ما إذا كان هناك قائمة‬
.‫متطلبات قد تم الوفاء بها‬

Maysa Gaidoum
2) Data Analysis

2.1Alternatives analysis :
❑ Used to evaluate identified options in order to
select which different quality options or
approaches are most appropriate to use.

Maysa Gaidoum
 2) Data Analysis

2.2 DocumentAnalysis :

2.3 ProcessAnalysis :
❑ Examines problems, constraints, and non-value-added activities that occur during aprocess.

Maysa Gaidoum
 2) Data Analysis

2.4 Root CauseAnalysis (RCA):

❑ Used to determine the basic underlying reason that causes a variance, defect, or risk.

❑ Used as a technique for identifying root causes of a problem and solving them

Maysa Gaidoum
 2) Data Representation

2.1 Affinity diagrams:

❑ Affinity diagrams can organize potential causes
of defects intogroups showing areas that should
be focused on themost.

Maysa Gaidoum
2.2 Cause-and-Effect Diagrams:
❑ Also known as fishbone diagrams, why-why diagrams and Ishikawa diagrams

❑ Helping to identify the main or root cause of the problem.

 2) Data Representation

2.3 Histograms:
❑ Show a graphical representation of numerical data.
❑ Histograms can show the number of defects per deliverable, a ranking of the cause of defects,
the number of times each process is noncompliant.

2.4 Scatter Diagrams:

❑ Shows the relationship between two variables.

Maysa Gaidoum
 3) Audits

❑ Audit is a structured, independent process used to determine if project activities comply

with organizational and project policies, processes, and procedures.

❑ Identifying all good and best practices being implemented.

❑ Identifying all nonconformity, gaps.

Maysa Gaidoum
 4) Design For X

❑ A set of technical guidelines that may be applied during the design of a product for the
optimization of a specific aspect of the design.

❑ DfX can control or even improve the product’s final characteristics.

❑ DfX may result in cost reduction, quality improvement, better performance, and
customer satisfaction.

Maysa Gaidoum
 5) Problem Solving

Maysa Gaidoum
 1) Quality Reports

❑ The quality reports can be graphical, numerical, or qualitative.

❑ Ex:
❑ quality management issues escalated by the team.
❑ recommendations for process, project, and product improvements.
❑ summary of findings from the Control Quality process.

2) Change Requests
❑ If changes occur during the Manage Quality process that impact any of
the components of the project management plan, project documents, or
project or product management processes, the project manager should
submit a change request and follow the Perform Integrated Change
Control process
Maysa Gaidoum
Maysa Gaidoum
 Lecture 05 : Project Quality Management
03. Control Quality (M/C)

Maysa Gaidoum
 ➢ Control Quality Management:
is the process of Monitoring and recording results of executing
the quality management activities in order to assess performance and
ensure the project outputs arecomplete, correct, and meet
customer expectations.

‫هي عملية مراقبة وتسجيل نتائج تنفيذ أنشطة إدارة الجودة لتقييم األداء وضمان أن تكون مخرجات المشروع كاملة‬
.‫و صحيحة و تلبي توقعات العمالء‬

❑ The key benefit of this process:

❖ verifying that project deliverables and work meet the requirements specified by key
stakeholders for final acceptance.

Maysa Gaidoum
Maysa Gaidoum
 Control Quality Management

Tools &
Input
Techniques Outputs

1. Project management plan 1. Data Gathering

2. Project documents 2. Data Analysis 1.Quality control
3.Approved Change 3. Inspection measurements
requests 4.Testing/product 2. Verified deliverables
evaluations 3.Work performance
4. Deliverables
5. Work performance data 5. Data representation information
6.Enterprise environmental 6. Meetings 4. Change requests
factors 5.Project management plan
7.Organizational process updates
assets 6. Project document updates

Maysa Gaidoum
 Histogram

Check Sheet

Control Chart

FishBone Flowchart

Scatter Chart
ParetoAnalysis
 Tools &Tech
1) Data Gathering

1.1 Check Lists:

Check Lists
‫أوراق الفحص‬
1.2 Check Sheets:
❑ Are also known as tally sheets
❑ Useful for gathering attributes data while performing inspections to identify defects.

❑ Collection of useful data about a potential quality problem.

Maysa Gaidoum
1.3 Statistical Sampling:
❑ Choosing a sample from population with a planned
frequency and size.

1.4 Questionnaires and Surveys

❑ Used to gather data about customer satisfaction after
the deployment of the product or service

Maysa Gaidoum
 Tools &Tech
2) INSPECTION
❑ Examination to the product to determine if it conforms to documented standards or to validate
defect repairs. Also called reviews, audits, or walkthroughs.
❑ Conducted at any level (ex: single activity or final product)

Maysa Gaidoum
 Tools &Tech
2) Data Representation
1.1 Control Charts:
➢ Used to determine whether or not a process is stable.
➢ Upper and lower specification limits are based on the Control Charts
requirements and reflect the maximum and
minimum values allowed.

➢ 1.1 Histograms:
➢ 1.1 Scatter Diagrams:

Maysa Gaidoum
 Outputs
1) Quality Control Measurements
❑ Quality control measurements are the documented
results of Control Quality activities (data gathering,
inspection, testing/product evaluation).

Maysa Gaidoum
 2) Verified Deliverables
❑ A goal of the Control Quality process is to determine the correctness of deliverables (verified or
rejected).

❑ The results of performing the Control Quality process are verified deliverables that become an
input to the Validate Scope process for formalized acceptance.

Maysa Gaidoum
 Outputs
3) Work Performance Information

4) Change Requests

5) Project Management Plan Updates

Maysa Gaidoum
 ❑ Manage Quality
❖ is quality assurance. It’s making sure you have GOODPROCESSES.

❑ Control Quality
❖ is making sure you have a GOOD PRODUCT (or deliverable). It’s an internal
check to see if what you are producing is good before you hand it over tothe
customer.

❑ Validate Scope
❖ is where the customer checks to see if the product or deliverable is good.

Maysa Gaidoum
 ❑ Quality Control:
❖ quality control is in the “monitoring and controlling process group” and is
concerned with the activities and measures taken to achieve quality requirements (as
in theControl Quality process).

❖ In simpler words, Quality Control is concerned with the quality of the

“products/deliverables“. Its major aim is to ensure the correctness of and check for
defects in the products/deliverables.

❖ Quality Control is a “reactive” process to inspect the products/deliverables to detect

any non-conformance in them.

❖ Quality Control is used to verify the quality of the product

Maysa Gaidoum
 THANKS
Maysa Gaidoum