GENERAL INSURANCE AND TAKAFUL

The preferred fast and easy way for making a claim, nomina�on or termina�on for Personal Accident Plans.

1. MAKING A CLAIM

WhatsApp Number : +60327804677 Claims Careline : 1-300-88-1007

WhatsApp Link : www.e�.qa/whatsapp
Monday-Thursday : 8.45am-5.45pm
Friday : 8.45am-4.45pm Claims Email : claims@e�qa.com.my
Scan QR Code :

Claims Website : www.e�qa.com.my/v2/

claims/personal-accident

2. TERMINATION OF POLICY/CERTIFICATE 3. MAKING A NOMINATION

E�qa’s MyAccount : h�ps:/www.e�qa.com.my/ E�qa’s MyAccount : h�ps:/www.e�qa.com.my/

MyAccount/login MyAccount/login

Scan QR Code : Scan QR Code :

Maybank Group : 1-300-88-6688 E�qa Oneline : 1-300-13-8888

Customer Care

Required suppor�ng documents to make a claim:

PERSONAL ACCIDENT CLAIMS

1. OUTPATIENT COSTS 2. MEDICAL EXPENSES/ AMBULANCE FEES

A copy of Police Report (applicable for Motor accident)
(mandatory)
Medical Report (mandatory)
Original Medical Bills & Receipts (mandatory)
Claim Form completed by policyholder/par�cipant & the
a�ending Doctor (mandatory)
Original Medical Bills & Receipt for Medical expenses
(mandatory)
A copy of Police Report (applicable for Motor accident)
(mandatory)
Original Receipt for Ambulance fees (if applicable)
(op�onal)

3. HOSPITALISATION 4. PERMANENT DISABLEMENT

Claim Form completed by policyholder/par�cipant & the
a�ending Doctor (mandatory)
Original Hospital Bills & Receipt (mandatory)
Admission/ Discharge Note (mandatory)
A copy of Police Report (applicable for Motor accident)
(mandatory)
Claim Form completed by policyholder/par�cipant & the
a�ending Doctor (mandatory)
Medical Cer�ficate (i.e. MC Slip) - applicable for
temporary total disability claim (mandatory)
Light Duty Cer�ficate (op�onal)

5. DEATH 5. DEATH

Claim Form completed by claimant & the a�ending Doctor Le�er of Administra�on from Amanah Raya or any
(mandatory) appointed lawyer / Surat Fara'id (op�onal)
Death Cer�ficate/ Burial Permit (mandatory) Post Mortem Report (op�onal)
Beneficiary's MyKad/ ID (mandatory) Toxicology Report (if blood test done) (op�onal)
Marriage Cer�ficate/ Statutory Declara�on of deceased's
marital status (either single/ married) - Mandatory for
spouse (mandatory)