Professional Documents
Culture Documents
Solucionario Students Book
Solucionario Students Book
7 1. b 2. b 3. a 4. b 5. a 6. a 7. a
2 1. 411 4. leader
2. fourth 5. Mrs Carlyle
Your Turn 3. question 6. lovely
page 9
2 1. pink 4. £19.89
2. £8.00 5. £14.69
4 1. visitors 3. 20 6. Perfect
2. the visitors (they) come and go and who they’re
visiting page 11
3. office supplies
4. file documents 4 1. 2 4. writing pads
5. type the agenda 2. stapler 5. 10 packets
3. 12
Your Turn 6 1. i 3. a 5. c 7. h 9. j
2. b 4. e 6. d 8. f 10. g
Julie: Tom, can you please help me record a couple 7 1. d 2. a 3. c 4. e 5. b
of outgoing messages?
Tom: Sure, Julie. First, enter your access code.
Julie: All right. I’ve entered my access code. Now 4
what?
Handling Mail
Tom: Dial 500*.
page 16
Julie: 500*. OK.
Tom: Now press 1 to record a daytime message or
1 1. stamp each document with the correct date
2. it is documented in the mail log
2 to record a nighttime message. Have you got
3. Customer Service
a message ready?
4. Mrs Holmes
Julie: Yes, it’s right here. I wrote it yesterday. 5. Human Resources
Tom: Fine! All you need to do is press the “Program”
button and begin speaking. When you have 2 1. department 3. online
finished, press 3 to stop recording. 2. 15.00 4. second class
Julie: “Program” before I speak and 3 to stop 4 1. F you collect the mail from the outgoing mail
recording. OK. That sounds easy enough. basket in each department
How can I review my message? 2. F check that the address includes the correct
Tom: Press 4 to review your message. Then if you postcode
want to change something, press 5 and you 3. T weigh the envelopes and determine the
can modify the message. postage
4٫ T use second class post unless the item must
Julie: I’m not sure if my nighttime message is OK.
reach its destination the next day
I wrote “This is Allan Hill Tours. Our offices
5٫ T all legal documents must be sent by
are closed at the moment. Please call back
registered mail
between 9 am and 5 pm. For emergency
situations, please press 111 now.” How does
that sound? Working with Vocabulary
Tom: Great! page 17
Julie: Really? Thanks, Tom. 5 1. c 3. g 5. b 7. e 9. h
Tom: Sure. Call me if you have any problems. 2. a 4. f 6. d 8. i
6 1. D 3. D 5. S 7. S
1. b 2. a 3. c 4. b 5. c 2. S 4. S 6. S 8. S
page 23
Your Turn
4 1. import-export 4. one or two
2. much money 5. a sourcing company Phone call 1:
3. buy
Robert: Good morning, L Brothers, Robert Martin
speaking. How can I help you?
Working with Vocabulary Susan: This is Susan Peters. Can I speak to Mrs
5 1 f 2. a 3. e 4. b 5. d 6. c Stevens, please?
Robert: I’m afraid she’s out at the moment. Can I
6 1. start a business 5. foreign
take a message?
2. resale 6. advantage
3. ensure 7. requirements Susan: Yes, could you ask her to call me at 0117-
4. trade 8. shipping arrangements 555-1427? I have to talk to her about the
Taylor contract. It’s quite urgent.
7 1. minimise costs 5. sourcing Robert: Is that 0117-555-1427?
2. run a business 6. secure transactions
3. negotiations 7. follow-up Susan: Yes, and my name is Susan Peters. I’m the
4. trust 8. manage risk lawyer who’s handling the Taylor contract.
Robert: OK, Ms Peters. I’ll make sure Mrs Stevens
gets your message as soon as possible.
Susan: Thank you, bye.
Robert: Have a nice day. Bye.
7 1. b 2. b 3. a 4. b 5. a 6. a 7. a
4 1. Sales 4. loves 4 1. d 2. b 3. a 4. e 5. c
2. Business Studies 5. people
3. three Working with Vocabulary
page 79
Working with Vocabulary 5 1. permanent 6. schedule
5 1. c 2. a 3. e 4. b 5. d 2. temporary 7. fire
3. starting salary 8. recruit
6 1. headquarters 4. incentive 9. retirement benefits
2. relocation 5. shift work 10. health insurance
3. educational background
4. logistical support 6 Answers will vary.
5. secondary school, vocational course
7 1. d 2. b 3. e 4. a 5. c
7 1. outgoing – introverted
8 1. a 2. b 3. b 4. a 5. a
2. insecure – confident
3. hard-working – lazy
4. organised – messy
8 1. knowledgeable 5. anxious
20
2. organised 6. introverted Preparing a CV
3. hard-working 7. insecure page 80
4. responsible 8. messy
1 1. six 4. Yes.
2. Yes. 5. No.
3. Yes.
page 112