TOPIC # 1 – DEFINITIONS OF CONFLICT

1. What is a Conflict?
 Conflict refers to a natural disagreement or struggle between people which may be physical, or between conflicting ideas. It
can either be within one person, or they can involve several people or groups.
 The word “Conflict” comes from the Latin word “conflingere” which means to come together for a battle.
Explanation: when we say conflict simply means eto yung pagtatalo or hindi pagkakasundo sa mga mag kakasalungat na interest, paniniwala,
idea or hangarin ng isang tao. Ang conflict is maaring mangyari to sa isang tao or group of persons.
- Example personal conflict eto yung nakikipagtalo ka sa iyong sarili or sa iyong isipan which is based from your personal
issues. Social conflict eto yung hindi pagkakasundo sa mga pangyayari or sa mga issues within a society like sa mga
politics dahil iba yung paniniwala mo sa ibang tao regarding politics nagkakaroon niyan ng conflict within the society also
religion which is nagkakaroon ng disagreement within the people, also sa rights nila as a person.

2. What is Conflict Resolution?

 It can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute.
 It may also refer to the way for two or more parties to find a peaceful solution among them. The disagreement may be personal,
financial, political or emotional.
Explanation: means either informal or formal process sa paglutas ng mga hindi pagkakasundo sa pagitan ng mga tao between two or more
persons kung paano nila aayusin or ire – resolve yung conflict na meron sila. Main goal ng conflict resolution is para maghanap ng
makatarungan at mapayapang paraan upang maalis yung mga dahilan na pinagmumulan ng conflict kaya may process na ginagawa para
maayos yung problems which is ginagawa to by having a communication between the two parties.
- Example in an office may dalawang employee na merong magkaibang pananaw tungkol sa tamang pamamahala sa isang
project ang isa naniniwala siya na mas maganda ot mas mainam na gawin ito ng unti unti at maingat at yung isa naman
naniniwala na dapat gawin ito ng mga mabilis upang makompleto kaagad dahil don meron silang magkaibang pananaw na
pwedeng maging dahil bakit may conflict, para malutas yun pinatawag nila yung teacher nila para magkaroon ng pulong which
pinahayag nila yung kanya kanya nilang pananaw and by the teacher sinabi na pagsamahin nila yung magkaibang idea nila para
maayos yung conflict ng dalawang tao.

3. What are the Conflict Resolution Strategies?

 Kenneth Thomas and Ralph Kilmann (2015) developed five conflict resolution strategies Thomas – Kilmann Instrument or
more generally known as TKI Conflict Strategies that people use to handle conflict, including avoiding, defeating,
compromising, accommodating, and collaborating.
 The Thomas-Kilmann Instrument is designed to measure a person’s behavior in conflict situations. “Conflict situations” are
those in which the concerns of two people appear to be incompatible.
Explanation: “Conflict situations” – concerns ng dalawang tao that appear to be incompatible.

The following are the five (5) Conflict Resolution Strategies:

a. Conflict Resolution Strategy #1: Avoiding (unassertive and uncooperative)
 Avoiding is when people just ignore or withdraw from the conflict. When conflict is avoided, nothing is
resolved.
 The person neither pursues his own concerns nor those of the other individual. Thus, he does not deal with
the conflict.
- Eto yung strategy sa halip na ayusin yung conflict iniiwasan nalang nila to or just ignore kung ano nalang yung conflict na
nangyari which is the more na iniiwasan mo conflict of course walang progress na mangyayari which nangiging reason is
hindi siya naayos.

b. Conflict Resolution Strategy #2: Competing (assertive and uncooperative)

 This is a power-oriented mode in which you use whatever power seems appropriate to win your own
position—your ability to argue, your rank, or economic sanctions.
 Competing means “standing up for your rights,” defending a position which you believe is correct, or
simply trying to win. Competing is used by people who go into a conflict planning to win.
 Competing might work in sports or war, but it’s rarely a good strategy for group problem solving.
- Simply means ikaw ay nakikipag compete, pinaglalaban mo, binibigay mo lahat yung kaya mong magawa para lang
manalo ka sa position mo kung ano man yung conflict mo sa ibang tao but also it is not a good strategy in solving
problems.

c. Conflict Resolution Strategy #3: Accommodating (unassertive and cooperative)

 The complete opposite of competing. When accommodating, the individual neglects his own concerns to
satisfy the concerns of the other person; there is an element of self-sacrifice in this mode.
 Also, accommodating is a strategy where one party gives in to the wishes or demands of another.
 This may appear to be a gracious way to give in when one figures out, she/he has been wrong about an
argument. Like avoidance, it can result in unresolved issues.
- Kumbaga inaalay mo nalang yung sarili mong kagustuhan para mapanatili yung satisfaction sa concern ng ibang tao,
kumbaga kung ano yung sinasabi niyang concern is hinahayaan mo nalang yung sayo which is inuuna mo yung
kagustuhan ng ibang tao kesa sayoor should we say “People Pleaser”.
d. Conflict Resolution Strategy #4: Collaborating (both assertive and cooperative)
 The complete opposite of avoiding. Collaborating involves an attempt to work with others to find some
solution that fully satisfies their concerns. It means digging into an issue to pinpoint the underlying needs
and wants of the two individuals.
 Collaborating between two persons might take the form of exploring a disagreement to learn from each
other’s insights or trying to find a creative solution to an interpersonal problem.
 A group may learn to allow each participant to contribute with the possibility of co-creating a shared
solution that everyone can support.
- You are working with other people hahanap ka ng solution para ma satisfy mo yung concern niyong dalawa na
makakatulong para maayos yung conflict niyo sa isa’t isa.

e. Conflict Resolution Strategy #5: Compromising (moderate in both assertiveness and cooperativeness)
 The objective is to find some expedient, mutually acceptable solution that partially satisfies both parties.
 The concept of this is that everyone gives up a little bit of what they want, and no one gets everything they
want. Compromise is perceived as being fair, even if no one is particularly happy with the outcome.
- Makahanap ng isang mabilis at makatwiran na solution para makapagbigay kasiyahan both parties. Kumbaga bawat
isa is nagbibigay ng konting part which is walang isa man sa kanila ang makakakuha ng lahat ng gusto nila. Which ito
yung pagiging fair or pantay pantay sa isa’t isa na kahit walang masaya doon sa result or outcome na meron sila.