Introduction

The Data Management Association (DAMA) model uses six dimensions to assess the quality
of data. The DAMA dimensions are accuracy, consistency, completeness, timeliness,
uniqueness, and validity, as shown below.

Figure 1: Data quality framework dimensions from the DAMA model

The dimensions from this model that are relevant to the scenario will be used to assess the
quality of data from the centralized systems. Based on the specialty of the scenario, other
parameters may be applicable to the scenario.

Assessment of Data Quality of the Centralized Restaurant Ordering System using

DAMA

The given scenario is of a centralized restaurant ordering system that transfers order details in
real time. The parameters relevant to the given scenario of the centralized restaurant ordering
system and their assessments are described below:

1. Accuracy
a. Definition: This parameter assesses whether the data accurately represents the
reality of the intended model.
 b. Assessment: In the given scenario, the current practice has the capability to
improve accuracy by reducing manual errors and confusion in the ordering
process. The centralized system allows easy access to order details, such as the
menu and table numbers with less human input reducing the chances of mistakes.
The details are automatically transferred to the system from the tablet, removing
errors related to data transfer.
c. Proposed improvement in the current practice:
2. Timeliness
a. Definition: This parameter measures the time difference through the processes
based on predefined standards.
b. Assessment: The current practice provides a process to instantly reflect orders
from the tablets in the centralized system and minimize the time taken for table
turnover. It also allows tracking and optimizing of table turnover time. Orders are
generated instantly which reduces delays in the process. The restaurants are able
to provide services to the customers effectively and timely. This shows real-time
data recording and updating in the centralized system.
c. Proposed improvement in the current practice:
3. Validity
a. Definition: This parameter evaluates whether data conforms to defined business
rules and constraints.
b. Assessment: In the given scenario, the system can automatically calculate
discounts, split bills, and specific offers based on the type of orders, indicating
compliance with business rules. The centralized system can provide accurate and
up-to-date information on menus, table numbers, discounts offered, and payment
choices.
c. Proposed improvement in the current practice:
4. Completeness
a. Definition: This parameter measures that all required data are captured and stored.
b. Assessment: In the given scenario, the system capture and stores all orders from
dine-in, takeaway, and delivery in one single system, providing a comprehensive
understanding of the business operations of the restaurant. The system can also
reduce the chances of missing or incomplete records significantly.
c. Proposed improvement in the current practice:
5. Consistency
 a. Definition: This parameter refers to the uniform representation of data across
different parts of the system.
b. Assessment: In the given scenario, the system provides consistent access to the
entire menu and table numbers for attendants, ensuring all attendants have the
same information and can generate orders consistently. This system also promotes
consistency in data related to different types of service offered (dine-in, takeaway,
and delivery orders). The current practice can also allow systemized procedures
for order generation and processing.
c. Proposed improvement in the current practice:
6. Uniqueness
a. Definition: This assesses whether data instances are uniquely identified.
b. Assessment: In the given scenario, the system assigns table numbers and captures
order details, ensuring unique identification of each order, which helps to
categorize bills and track individual customer preferences. The system is likely to
maintain its uniqueness through the identification or reference numbers for each
order. This is important in the evaluation of the most ordered and preferred items
on the menu.
c. Proposed improvement in the current practice:
7. Accessibility
a. Definition: This assesses the readiness with which necessary data are available on
the system.
b. Assessment: The attendants at the restaurant have easy access to the entire menu
and table number on their screens. The data required for the efficiency of the
attendants and the timely satisfaction of the customers are accessible to the staff
members.
c. Proposed improvement in the current practice: