Performance Improvement Plan (PIP)

Service Provider: Medical Management and Research

Courses Afghanistan (MMRCA)

Province: Badghis

Date: 27 August 2023

Submitted by: Mgtwell Consulting Services and HPRO

Performance Improvement Plan (PIP)

Service Provider: Medical Management and Research Courses Afghanistan (MMRCA)

Province(s): Badghis

Target Other Provinces

 Performance Improvement Plan

Change
Areas of Low Responsibl Means of Details of
SN Root Cause(s) Improvement Action Expected Change Timeline Happened
Performance e Authority Verification Improvement
(Yes/No)

Percentage of the 1. non-availability of the The positions should

staff required qualified staff. be announced and The SOP staff will Personnel
1 MMRCA 30-Aug-23
based on the SOP 2. Delay in the staff qualified staff should be on-board. File
has been low. recruitment. be hired.

1. The clients are not

aware about the The mentioned
Targets haven’t 1. The community
existence of these indicators
been achieved in awareness programs Community
services in the HFs. achievement
below indicators: should be conducted. MMRCA & awareness
2 2. Lack of community percentage should 15-Sep-23
PNC, ID, TB, 2. The medicine UNICEF plan,
awareness. be improved with
PENTA 3, GMP, supply should be on- waybills.
3. Shortage of medicine the aim to achieve
OPD, and CM. time by UNICEF.
has caused a decrease in the target.
the number of clients.

1. The equipment not

The needed set up in the proper
All HFs should be
equipment was intended location but
supervised and the Medical
either non- put in a different
medical equipment equipment will be
3 existent or in non- location. MMRCA 31-Aug-23 Action Plan
setup should be at available in the
functional 2. Follow up of
their related related HFs.
condition. (Low equipment was not
place/section.
percentage) properly done by related
department.

The cold storage The electricity system The cold storage

The power system is not On site
4 condition has should be managed condition should MMRCA 31-Aug-23
available in some HFs. monitoring
been 0% in HFs. for the related HFs. be available.
 1. On the job
training/orientation
The related staff
The drug storage should be conducted
commitment was weak The drug storage
condition has for related staff. Supervision
5 and that was not regular condition should MMRCA 31-Aug-23
been in weak state 2. The supervision plan
followed by the relevant be improved.
in HFs. from HFs should be
staff.
improved by
pharmacy officer.

1. Staff should be
oriented to consider
1. Lack of staff IPC measures at the
IPC measures have awareness on IPC HF level. IPC measures will
TPM report,
6 not been met in standards. 2. Proper follow-up be met at the HF MMRCA 30-Sep-23
SP report
some HFs. 2. Lack of proper follow- should be done to level.
up. ensure IPC measures
are taken into
consideration.
Submitted to: UNICEF

Submitted by:
MgtWell Consulting Services, Kabul,
Afghanistan