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  • Detractor Dossier-1

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    Universal Service
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    A customer delight visit report tracks customer satisfaction visits. It records the visit date and time, branch location, customer and job details, the customer's net promoter score rating before and after the visit, any issues and corrective actions taken, whether the customer was satisfied, and their likelihood to recommend on a scale of 0 to 10. The report requires signatures from the assigned account service contact and the customer or person present.

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    A customer delight visit report tracks customer satisfaction visits. It records the visit date and time, branch location, customer and job details, the customer's net promoter score rating before and after the visit, any issues and corrective actions taken, whether the customer was satisfied, and their likelihood to recommend on a scale of 0 to 10. The report requires signatures from the assigned account service contact and the customer or person present.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    9 views1 page

    Detractor Dossier-1

    Uploaded by

    Universal Service
    A customer delight visit report tracks customer satisfaction visits. It records the visit date and time, branch location, customer and job details, the customer's net promoter score rating before and after the visit, any issues and corrective actions taken, whether the customer was satisfied, and their likelihood to recommend on a scale of 0 to 10. The report requires signatures from the assigned account service contact and the customer or person present.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    of 1

    CUSTOMER DELIGHT VISIT REPORT

    Visit Date Name


    (DD/MM/YY) ASC/ASM/
    Visit Time BSM:
    (HH:MM) Engineer
    Branch
    Product
    Cust Name
    Model
    Job No Job Type

    CURRENT
    NPS Rating

    Root Cause

    AFTER VISIT

    Corrective
    Action

    YES NO
    Are you satisfied with the correction done by our Engineer now?

    How likely would you like to recommend Panasonic Products to your Friends & Family on a scale of 0 to 10 ,wherein "10" means you will
    highly recommend and "0" means you will not recommend?

    Customer
    Signature/Person
    ASC/ASM/BSM Present during visit:
    Signature: Name & Relation:
    Date:
    WE SERVE FOR YOUR SMILE!

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