ABOUT ME

High performing, Visionary, Pro-active Thinker, Solution Driven, Dynamic &

accomplished professional with 22+ years of diversified experience in ICT
industry especially Quality Management System, Quality Assurance, Project
Management, Operations & Maintenance of Switching and ICT Trainer. Strong
experience in planning, designing, executing, monitoring, testing and delivering
of GPON, OFC Network, Copper Network, Switching & Power Plant related
projects. Develops, evaluates, and implements standards & process
MUHAMMAD HASHIM improvements to maximize quality execution of GPON, OFC Network, Copper
Network, Switching and Power Plant. Effective leader with the ability to develop
Senior Manager and lead teams to achieve organizational objectives.
Lean Six Sigma Green Belt Certified, Scrum Fundamental Certified,
Address: Completed Credit Hours of PMP, Scrum and CCNA.
Gulistan-e-Johar, Karachi

Phone: CORE COMPETENCIES

+92-334-3349798
Business Continuity Management, Process reengineering, Business &
Email: Commercial Acumen, Governance & Service Standards Development &
hashim.memon@ptclgroup.com
Implementation, Quality Audits & Monitoring of Network and Services,
Switching Operations, Project Management, Planning & Execution, Decision
Making, Problem Analyzing & Solving, Teamwork and collaboration, Strategic
SOFTWARE SKILLS Partnership Building and stakeholder Management.

Data Analysis
WORK EXPERIENCE
SENIOR MANAGER QUALITY ASSURANCE KTR-3 KARACHI
Power Point Etisalat International- Pakistan / Sep 2015 – Present
GENERAL MANAGER QUALITY ASSURANCE SOUTH (Additional Charge)
Etisalat International- Pakistan / Jan 2017 – May 2018
Excel
Devised & Implemented PAT (Provisional Acceptance Testing) Tracker, Daily
Activities Tracker & Vendor Performance Tracker of all zones for Management
appraisal.
Word
Team Lead of Virtual Center of Excellence (VCoE) of GPON & Switching.
Departmental Quality Leader of South Zone for Quality Management System.
Improved quality execution by visiting ongoing CAPEX works and by sharing
Maximo standards and specifications to all stakeholders.
Managed execution of PAT (Provisional Acceptance Testing) of completed
Network Elements to validate the business requirements.
CRM Enhanced Fiber Network Resilience & Capacity through OFC Route Audits &
FMC Audits.
Improved Network Elements (NE) Reliability and Availability through Internal
Motive (NA – C) Technical Audit of an Exchange, MSAG & BTS Health Checks.
Enhanced customer satisfaction through verification of Quality of Installation of
new joiners (Copper, Corporate & Flash Fiber Customers).
Managed and coached the QA team of 09 people and driving day-to-day
Motive (NA – F) execution.
Demonstrated excellent leadership, interpersonal and cross-functional
collaboration skills.
EDUCATION
PGD (Computer Systems)
May 1999 - May 2000
Computer Training Center,
PAEC, Islamabad
BE (Computer Systems)
Dec 1992 - Sep 1998
MUET, Jamshoro
AWARDS
Top Performer 2014 to 2018.
Employee of the year 2014.
Declared Key Talent
Employee in 2007.
Best Performance Award in
SMW-3 Cable Outage.
TRAININGS
International Switching
System by M/S Huawei at
Shenzhen, China.
Lean Six Sigma Green Belt
(LSSGB) by PTCL.
Scrum Master Certification-
M/S Syscom.
Workshop on The Service
Leadership by Ron Kauf
Singapore
Understanding ISO-
9001:2014 by M/S URS (UK).
PMP Certification.
Transmission System (SDH/
DWDM) By M/S Huawei.
Transmission System (SDH/
DWDM) By M/S ZTE.
Telecom Networks at Telecom
Staff College Haripur.
REFERENCE
Shall be furnished as
required.
WORK EXPERIENCE
MANAGER QUALITY ASSURANCE KTR-1 KARACHI
Etisalat International- Pakistan / Aug 2009 – Sep 2015
Planed, Managed and Implemented Quality Management System in Quality
Assurance South Zone and achieved ISO 9001:2008 Certification in Feb 2014.
Planned and executed PAT (Provisional Acceptance Testing) of completed
Network Elements to validate the business requirements.
Tested & Evaluated network health check for "4Mbps for ALL" project.
Completed Network health check of high ARPU Corporate/Commercial
customers.
Completed Mystery shopping of One Stop Shops to enhance satisfaction and
reduce customer complaints.
Performed Internal Technical Audit of all Network Elements of an exchange.
SENIOR ENGINEER INTERNATIONAL GATEWAY EXCHANGE KARACHI
Etisalat International- Pakistan / Jul 2008 – Aug 2009
ADE INTERNATIONAL GATEWAY EXCHANGE KARACHI
PTCL- Pakistan / Feb 2002 – Jul 2008
Developed effective O & M procedures for rectification of hardware, software
and media faults, Software and Hardware up-gradation.
Scheduled preventative and corrective maintenance of Exchange, AC Units,
Power Plant, and allied accessories.
Standardized the processes and procedures for Exchange Database.
Analyzed the traffic data including ASR, CFR, and Peak Hour Analysis for all
national and international routes.
Managed & created more than 10,000 International and National voice circuits.
Managed & created more than 200 International and National C7 Signalling Links.
ASSISTANT ENGINEER COMPUTER TRAINING CENTER ISLAMABAD
Pakistan Atomic Energy Commission - Pakistan / May 1999 – Jun 2001
Supervised the different software projects of trainees.
Trained the faculty staff of the universities from all over Pakistan and PAEC
staff in different subjects of Computers like C++, Java, and HTML.
KEY ACHIEVEMENTS (Details Attached)
Senior Manager
2020 - 2022: Completed Sunrise project of 52 FDH and delivered 18,520 ODN
with more than 30% improvement in quality execution.
2021: Completed DC Rehab Project and delivered 15 MSAGs, 3700 Copper
Rehab Pairs, 343 DPs, 4767 meters Copper Cables and 533 joints in nine
exchanges of KTR-3.
2021: Completed Dry Pocket Project and delivered 2020 Copper new pairs,
202 DPs and 14,391 meters copper cables in 43 sites of 15 exchanges in KTR-
3.
2017 – 2019: Completed Network Transformation Project and delivered 75
OFC Access Rings, 62 OLTs, 1050 MSAGs, 20K Copper New Pairs, 247 Copper
Rehab Pairs, 39K DPs & 317K Loops in 17 exchanges of South Zone.