FORMA L L ET T E R

•STREET NAME & NUMBER

STEP 1: ADDRESS OF THE SENDER (YOU)
•SUBURB
•TOWN No punctuation

•POSTAL CODE
•DATE!!
•STEP 1: ADDRESS
SPECIFIC OF THE RECEIVER (THEM)
PERSON’S POSITION

•NAME OF COMPANY
•PO BOX / STREET ADDRESS No punctuation

•CITY
•POSTAL CODE
 STEP 3: SALUTATION
•Dear Sir
•Dear Madam
•Dear Ms Collins

•Skip a line
STEP 4: SUBJECT LINE
•Summarize content of letter in 1
sentence

•CAPITAL LETTERS or underlined

•Skip a line
STEP 5: WRITE, WRITE, WRITE!
•P1: Provides introduction to what letter is about
•P2-4: The paragraphs that follow must elaborate on the
above. You would like the recipient to address/solve the
problem, so give them all of the details that they might
need to follow up on your complaint

•Don’t be demanding, rude etc

•Skip lines after paragraphs
STEP 6: SIGN OFF
•Name is used: Yours sincerely
Name NOT used: Yours faithfully

•Your signature
•Your name written in full
(if writing on behalf of group, write your position below your name)