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  • 620fa29cf97d180071759154 CustomerCommunications 270422 0938

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    mohsin
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    This document discusses a draft messaging management system for customer communications. The objective is to create a system that allows tenants to inform customers about various types of notifications, including order status updates and promotional messages. The goal is to pursue three primary communication channels: email notifications, SMS messages, and push notifications to mobile devices. This will provide a scalable way for tenants to notify customers within a headless ecommerce system.

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    This document discusses a draft messaging management system for customer communications. The objective is to create a system that allows tenants to inform customers about various types of notifications, including order status updates and promotional messages. The goal is to pursue three primary communication channels: email notifications, SMS messages, and push notifications to mobile devices. This will provide a scalable way for tenants to notify customers within a headless ecommerce system.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    4 views1 page

    620fa29cf97d180071759154 CustomerCommunications 270422 0938

    Uploaded by

    mohsin
    This document discusses a draft messaging management system for customer communications. The objective is to create a system that allows tenants to inform customers about various types of notifications, including order status updates and promotional messages. The goal is to pursue three primary communication channels: email notifications, SMS messages, and push notifications to mobile devices. This will provide a scalable way for tenants to notify customers within a headless ecommerce system.

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    © All Rights Reserved
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    of 1

    Customer Communications

    Target release Type // to add a target release date

    Epic Messaging Management System

    Document status DRAFT

    Document owner @ Mohsin Ahmed

    Date 07 Apr 2022

    Version 1.0.0

    Changes By @ writers

    Changes

    Objective
    In a headless eCommerce system, tenants communications with the customers are mostly dependent on what the tenants wants to inform the
    customers about. This does encompass a lot of communications that can scale between primary status notifications to promotional notifications,
    but the most mandatory ones are transactional updates on customer’s orders or customer payment/receipt publication.

    Goal

    Here at Upstart Commerce we aim to create a Customer Communication System where we will pursue 3 primary ways to handle these
    notifications, namely:

    Email Notifications
    Short Message Service
    Push Notifications

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