MICROSOFT DYNAMICS Ecosystem Map August 2023
ERP Solutions
Dynamics 365
Finance
inance management for
F
medium and large sized
companies
Revenue Recognition
Credit management
Intercompany
Treasury
Organization administration
Accounts receivable
Budgeting
Audit workbench
Accounts payable
Cash and bank management
Credit and collections
Cost management
Financials embedded Power BI
Consolidations
General ledger
Fixed assets
Payroll
Asset leasing
Human resources management
Tax
Power Apps mobile support
Extended planning and analytics
xP&A
( )
Mobile o ine
ffl
Microsoft Dataverse support
Subscription billing
Globalization Studio
Microsoft Dynamics 365 Copilot
support
Microsoft Supply
Microsoft Cloud
Microsoft Cloud
AIM for
Regulatory
Chain Platform
Create a more resilient and
sustainable supply chain in
Microsoft cloud
Open, extensible, and adaptive
ecosystem
Unified supply chain platform
Streamlined data management
Low–code development
Demand management
Supply chain intelligence
Supply and demand insights
Performance tracking
Supplier management
Real-time collaboration
Fulfillment optimization
Pricing management
Warehouse management
Inventory optimization
Order track and trace
Microsoft Cloud
Microsoft Cloud
AI-powered risk mitigation
Manufacturing operations
management
Production scheduling
Asset productivity
Preventative and predictive
maintenance
Workforce productivity and
safety
Automated warehouse
materials handling
Enhance security and
sustainability
Microsoft Supply
Configurable
Microsoft Sales
Chain Center
Enterprise-grade solution for
Community
supply chain resiliency
Predict and mitigate risks
Orchestrate actions across
entire supply chain
Reduce supply and demand
mismatches
AI and real-time, advanced
analytics
End-to-end visibility
Supply and demand insights
News management
Performance tracking
Unified service
Partners management
Supplier portal
Real-time collaboration
Network inventory optimization
Enable analytics and extensions
with Microsoft Fabric
Module library
Dynamics 365
Customer Voice
Enterprise feedback
management application
Personalized surveys
Departmental capacity
management
Question builder
Survey key driver analysis
Integrated customer data
platform
Partial response
Pause and resume survey
Personalize survey
Real-time insights
Feedback solution templates
Multichannel survey distribution
Dynamics 365
Microsoft
Customer Insights
Power personalized
engagement with customer
insights
Natural language processing
AI-based next best action
Data enrichment /
Segmentation
Customer journey
Customer data platform
Consent Management
Profile unification
Transactional churn model
Emails and forms generations
based on text description
Profile search & discovery
Teams and Power Automate
add-in
Azure Synapse Analytics
integration
Segment analysis
Workflow
Synapse workspace
Relationship management
Next best offer
recommendations
Engagement insights
Audience insights
Metrics builder
Integration with Microsoft
Clarity & Microsoft Advertising
Dynamics 365
Market insights
AI-driven insights in markets
Industry insights
Competition insights
Consumer insights
AI assisted query builder
Alert notifications
Business data dashboard
CRM Solutions
D ynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 Dynamics 365 ynamics 365 Field ynamics 365 ynamics 365 ynamics 365
Intelligent Order Supply Chain D D D D
Human Resources Project Operations Business Central Commerce Service Sales Marketing Customer Service
Management Management Human resource management Project management Enterprise resource etail management
Order management solution upply chain management for management for small and
R
Field service and maintenance Sales management solution Marketing management Customer service management
S
medium and large sized People management Project sales management medium sized companies AI product recommendation management Copilot features Copilot features Copilot features
Automate order fulfillment companies Task management Project accounting Digital commerce Connected field service Client management Customer journey orchestration Forecast case and conversation
Application monitoring Compensation management Modern approvals Bank and payment Fraud protection integration Certifications management volumes
Asset management reconciliations Conversation intelligence Deep personalization
Fulfillment Insights Compliance Subcontractor Management Warehouse management Pricing Competence management AI-generated proposals experience Customer service center
Smart fulfillment orchestration Master planning Intelligent talent management Inventory-based projects B B & B C e-commerce
Inventory visibility Assembly management 2 2
Resource planning & Engagement platform Event management Connected customer service
E-commerce real time HR programs optimization Invoice summary page Production management Stores management management Proactive activity notification Client management Agent experiences &
integration Retail headquarter management Alerts management Price list management Shift management Proactive service delivery productivity
Real-time omnichannel Transportation management Analytics Forecasting and pipeline Digital marketing
inventory data Inventory management Leave and absence Microsoft Project integration XBRL Omnichannel excellence Resource scheduling dashboard intelligence Marketing campaign AI-suggested cases
management Billing Enable real-time inventory with management Queue management
Real-time visibility into orders Production control Task management
Empower frontline workers Facilitating digital selling
Employee and manager self Project contracts management Inventory Visibility Customer assets management Pipeline manager workspace Deeply personalized emails Case management
Fulfillment optimization using Product information service Requirements management Service management Dynamics 365 Commerce app Service orders management campaigns Task management
reinforcement learning management Employee development Finance management marketplace Order management Layout editor
Integrated operational efficiency Procurement and sourcing Budgeting IoT alert AI-based suggestions Proposal management Service calendar management
Organization and personnel Revision and activation of Self service portal Assortment management Contracts/Offers management AI-powered email content ideas Product information
dashboards Service management management Accounts payable Inventory movement between Lead management
Order visibility and insights quotes Service operations optimization Product information Power Automate flow support management
Cost allocation Employee transfer management Treasury in-store locations from POS
Integration management Sales and marketing Personal management Resource planning Customer segmentation and
Modular work order pricing management Built-in Microsoft Teams chat Client management
Schedule table Inventory management Return management Competitors management Customer journey management Service management
Teams integration Questionnaire Benefits management Planning functionality targeting
Offer management Billing Process automation Logistic management Service-level agreements
Combine orders Project management and Integration with learning Workflow Product categories
Provider integrations accounting management system providers Lead management Integrated experimentations Procurement management Visual insights Customer Insights integration Omnichannel management
Time and expense management Accounts receivable Simplified opportunity-to-invoice All-in-One digital contact center
Warehouse management Business processes Budgeting Employee management
Vendor collaboration management Client management process Integration with Dynamics 365
Teams collaboration Project management Retail server ynamics 365 Pipeline management Microsoft Virtual Agent for Customer
Time and attendance Performance management Call centers
D
Mixed Reality integration LinkedIn integration External Project Operations Human resource management
CRM Loyalty management Customer Service GPT-based chat Relationship Sales Service
Unified intelligent routing
Self service portal Skills management planning Cloud scale unit Professional Relationship intelligence
Comprehensive project Microsoft Dynamics 365 Business process flow
Build customer relationships at Knowledge management
Distributed hybrid topology operations Copilot support
Cloud POS & Modern POS Customer service management scale with relationship selling Teams integration - AI-
Engineering change Upgrade from Dynamics 365 Shopify connector Replenishment management for professionals Document management LinkedIn Sales Navigator generated conversation
management Microsoft Viva Sales support integration
PSA Fixed assets Direct fiscal integration from Personalize service Teams and Outlook
Timeline view
Scale Unit Manager Microsoft Dynamics 365 Outlook add-in POS Intuitive agent experiences Relationship visualization Call intelligence and
Rebate management Copilot support
Online stores collaboration Discover mutual connections transcription
Knowledge-driven case
Embedded Teams collaboration Retail HQ management Opportunity risks management
Order management returns App Microsoft Teams Integration Customer satisfaction insights Contacts analysis
Sensor Data Intelligence PayPal & Google Pay payments Deep AI intelligence Streamline customer research
Microsoft Dynamics 365 Copilot connector Actionable insights Next best action
support Microsoft Dynamics 365 Agent performance Smart Links integration
Copilot support
optimization InMail communications support
360-degree view of customer
journeys
Operational costs management
Self-service portals
Microsoft Cloud for Industry Services
Microsoft Cloud for Microsoft Cloud
Dynamics 365 Tax Calculation E lectronic
Resource
Financial Services for Sustainability for Sovereignty for Retail Dynamics 365 Planning Service Invoicing Configuration Scheduling
Capabilities to manage financial Help companies measure, Meet heightened requirements Capabilities to manage retail Complete offering for AI-guided Optimization External micro service for taxes External micro service to
Service Optimization
services data for financial understand and take charge of for data residency, privacy, organizations productivity in the cloud External micro service for process & configure invoice esigner and lifecycle Add-in
services organizations their carbon emissions access control, and operational planning Out-of-the-box integration with documents
D
management service for
compliance E-commerce personalization Boost productivity with copilots Dynamics 365 Apps no-code/low-code globalization Extended schedule optimization
Unified customer profile Connect emissions data Digital advertising powered by AI Suggestions to optimize Configuration of tax service Out-of-the-box integration with functionality solution
Remote sales and service sources into one view Transform with public cloud Digital and smart stores Expand operating margins existing supply through the RCS Dynamics 365 Apps Dynamics 365 Field Service,
Customer onboarding Connection catalog solutions Loss and fraud prevention Drive business model Centralized calendar Configurable tax matrix to Electronic invoice process Out-of-the-box integration with Customer Service, and Project
Wealth management Dynamic calculation service Achieve compliance innovation with agility maintenance automatically determine tax configuration Dynamics 365 Apps Service Automation support
Meet unique government needs Anywhere commerce Map to industry processes with Demand Driven Material codes, rates, VAT ID Regulatory Configuration Support for all functionality that
Banking customer engagement Operational-specific conversion Services support is provided by Electronic Improved customer retention
Retail banking dashboards Enhanced operational Multichannel fulfillment a flexible and extensible Requirements Planning Configurable tax calculation Overnight and Emergency
Data-driven scorecards and transparency platform Planning insights designer to define formulas and Multiple e-invoice formats reporting ER scheduling
( )
Loan manager goals Data sovereignty Integrated customer service Improve privacy, security, and Make-to-order supply conditions XML, JSON, TXT, CSV A prerequisite to configure new
Intelligent appointments Shopper analytics reliability automation Shared tax determination and
( )
External web services including globalization microservices Single Resource Optimization
Financial crime protection Public reporting Policy controls Inventory management calculation solution across legal certification handling Support for new globalization Simulation
Value chain visibility Automated policy enforcement Unify data for actionable Subcontracting support entities feature functionality Achieve scale
General insurance
Smart facilities Trusted security
Retail media insights External Signals Configurable exception
Collaboration manager Personalized offer Accepting multiple documents message handling Support for centralized Technician efficiencies and
Actionable insights Resiliency and availability support in one API call publication, storage, and reduced cost
Data orchestration Emissions reporting recommendations Scheduling with finite capacity sharing of custom
Risk analytics Public cloud technology Microsoft Digital Multiple tax registration
Capability-based resource configurations
Contact Center allocation numbers Inventory Visibility
Platform Microsoft Customer Capable-to-promise support
Batch input of tax codes Add-in Year-end close
Microsoft Cloud
Experience Process manufacturing support Tax on transfer orders
Intelligent
micro-service
for Nonprofit for Manufacturing for Healthcare Contact center solution Platform External micro service for
Fulfillment External micro service for year-
Customer self-service and
inventory
Capabilities to manage Capabilities to manage health Customer engagement solution Global Inventory Optimization end closing
Capabilities to manage
nonprofits organizations manufacture organizations data in healthcare automation
Intelligently connect customers Rich out-of-the-box AI and
Financial Accounting
Inventory allocation
Allocation rules Specify balance sheet financial
Frontline worker empowerment organizations
to virtual and live agents Dimension Service External micro service for dimensions
Volunteer Engagement Deliver exceptional experiences insights External micro service for Fallback shared inventory pool fulfillment Reverse a year-end close
Volunteer Management
Learning and knowledge Hyper-personalized AI-orchestrated customer External micro service for Soft reservation
management Empower health team omnichannel service journeys nancial dimensions inventory accounting Multiple channels Year-end closing templates
Nonprofit marketing template Operational visibility collaboration Biometric authentication
fi
Costing ledger
Available-to-promise ATP Quickly adapt to order changes Maintains the history and audit
Consent, governance, and
( )
Deliver effective programming Asset productivity Support your healthcare Improve resolving financial functionality Supplier availability issues trail
workforce AI intent prediction privacy management dimensions thru importing Cost object policy Full support WHS-enabled items tracing
Accelerate mission outcomes Production operations Conversational intelligence Event management Input measurement basis policy
Payment processing Supply chain visibility Boost clinician productivity Support large numbers of Proactive react om spike in
Improve clinical and operational Personalized offer Digital advertising importing journals Cost flow assumption policy demand
Digital twins and digital thread insights recommendations Audience intelligence Operate on the data in parallel Dual currencies & valuations
Product development Protect health information Predictive targeting Web traffic monetization
Digital selling
Collaboration Solutions Microsoft Copilots
Store
Lifecycle Services
Power Automate Dynamics 365 Dynamics 365 Inventory
Dynamics 365 Microsoft
Commerce app business document Customer Service Omnichannel for Visibility app Customer Service Dynamics 365 Copilot
Windows based application for documents Collaboration portal to manage automation
Customer service Model-driven power app for admin center Copilot ole-based copilot for sellers
store reporting the application lifecycle base kit Community management for Connect with customers thru inventory visualization Customer Services AI-powered assistance across
R
Auto-generated opportunity
AI powered solution to Dynamics 365 Customer different channels administration tool business functions
Dedicated hardware station Microsoft Office-based Environment management Service
On-hand configuration summaries
support templates Business process library automate the processing of Communication panel Soft reservation configuration Consolidated administration Use natural language for data Real-time tips and suggested
Cloud POS based interface Predefined templates Updates management documents Full portal configuration management Real-time on-hand inventory Task-oriented site map Dynamics 365 ERP portfolio full answers
Chromium engine support Document lifecycle Implementation process control Manage documents received in Idea forums Next best action queries Deep links to manage features support Collaboration spaces
Cash-and-carry transactions management User management emails Content moderation Single interface Posting reservation requests Feature landing pages Streamline sales and operations CRM task automation
Cash management Extended Data Model Customization analysis Extract data from documents Community feedback Agent configurator Inventory on-hand with all Wizard-like getting started planning Contextual emails creation
Shift management Routing Asset library Review and approve data Manage security roles Agent dashboard / work items dimensions experience Create and refine Power BI Meeting preparation intelligence
Customer engagement Modern Community portal Video / audio calls support dashboards Teams and Outlook
License sizing estimator template Data mining by natural language collaboration
Assisted selling System diagnostic
Client management Fundraising and Dynamics 365
Dynamics 365 Dynamics 365 requests
Highly accurate AI-based
Dynamics 365 Sales &
Order processing/fulfillment Engagement App for Outlook Customer portal
Connector for predictions Salesforce integration
Inventory management ynamics 365 Sales Analytics for for Dynamics 365 desk LinkedIn Automate financial
Customer Engagement solution Dynamics 365
D
Built-in reporting
Solution for donor and Universal Resource for Microsoft Outlook Supply Chain ramework for call centers eamless synchronization of consolidation Microsoft 365
Dynamics 365 Commerce
constituent engagement
Scheduling Sales Management F S
LinkedIn leads Collaboratively align plans,
integration Attract, retain, and grow donor Contacts and leads
Power BI app for Dynamics 365
Note capturing budgets, and forecasts with Copilot
and supporter bases chedule any data in Customer Link emails to contacts ales Power Apps portals template Agent scripting LinkedIn authentication business strategy AI-powered assistance for
S
Drive fundraising efficiency Engagement Relationship assistant S
that creates business-to- Application integration Drive leads from Sponsored
Sales Performance business B B website Content Microsoft 365 Apps
Warehouse Donation management Multi-resource scheduling Email templates
Sales Leaderboard
( 2 )
Authentication and
Configurable toolbars
Matching strategy management Automatic AI-based relevant
Management Event management Facility scheduling Global search
Win/Loss Analysis authorization
Audit trails responses
mobile app Campaign management
Transaction management
Resource pools Phone calls and tasks
Sales Pipeline Invitation process for
Session management
Configurability
Proactive recommendations
B - uild in app for warehouse Revenue management
Fulfillment preferences
Mobile optimized device Sales Activity customers to use the website UX themes Process Analytics Generate new content
w k or ers in Dynamics 365 SCM keyboards Connected Field Lead Analysis Ability to view order history for Dynamics 365 AI-powered writing assistant
Mobile bar code support Service Account Analysis Ability to create orders AI-generated images based on
Schedule board tab Power BI app for Dynamics 365 text description
Real-Time Insights Dynamics 365 Asset Resource crew scheduling olution to integrate Dynamics
Ability to view account
information Dynamics 365 Field business process flow Improved search experience
Task Management Management Mobile S
365 Field Service and Azure IoT ynamics 365 Pre-configured user roles and Service Mobile Process stages funnel insights Microsoft 365 full support
Quality management Application D
entity permissions Business process flow insights
Inventory counting uilt-in app for Asset Omnichannel Power Reduce downtime Prospect to Cash Mobile solution for Field Service Service performance track
Transfer / Receiving / Shipping
B
Management Virtual Agent Address issues faster uild in app for Dynamics 365
Azure IoT Central support B -
Server data in real time Custom dashboards
Location layouts
Manage work orders Ex tension Azure IoT Hub support F&O and Dynamics 365 Sales Dynamics 365 Signature support
Create maintenance requests Power Virtual Agent extension Extensible IoT provider
sync Productivity Tools Email integration
ynamics 365 for Permissions management for Dynamics Omnichannel framework Customers
olution for day-to-day Push notifications Dynamics 365
D
phones and tablets Labor track messaging capabilities IoT diagnostics Contacts
S
operations Access documents Sales mobile app
Tasks Management Dynamics 365 messaging Simulator Products Macros Windows 11 support Mobile app for Dynamics 365
Unified C M app for phones and support Quotes
Agent Assist Sales
tablets Cases details support Sales orders
R
Smart Assist
Unified Interface Customer details support Invoices Reminders about customers
Access to all apps Post-meeting work
Contacts search
O ine work support
ffl
Day planning
AI Solutions Power Platform Mixed Reality Solutions
Dynamics 365 Dynamics 365 D ynamics 365 Power Virtual
Power Apps Power Automate Dynamics 365 Dynamics 365 Dynamics 365
Connected Spaces Fraud protection Customer Service Agent Dataverse Guides Remote Assist Import tool
eal-time observational data to AI anti-fraud solution
Insights Intelligent virtual agents Cloud-based, low-code data Business solutions tool obotic process automation Holographic instruction tool Mixed reality remote presence Tool importing 3D models to M
improve in-store operations service and app platform tool solutions
R R R
Adaptive AI technology AI-driven insights and virtual AI chatbots Process automation Copilot for Power Automate Object Anchors
Intelligent decisions with agents in customer service Scheduled integration with other HoloLens-based Optimize the converted 3D
Fraud protection network Use Dataverse as a source for Application constructor Alerts One to One calling
actionable insights Loss prevention scale motion Automated AI-driven cases AI-created generative answers systems Model-driven app in-app Synchronization management Mobile devices support Knowledge and service insights models
Shopper analytics Transaction acceptance booster
grouping Bot's analytics Microsoft 365 Business Chat notifications Transparent processes between Capture work processes tool Video calling Convert 3D models to GLB
Intelligent Command Center Behavioral and mobile
Agent suggestions Trigger bot topics by events Access near real-time data and Gain insights with Copilot for systems 3D models scaling Screen sharing for mobile app Layout's support
Inventory recommendations fingerprinting Data proofing capabilities Voice interactions read-only snapshot data model-driven apps Predefined integration Non-linear branching Service and repairs Send models to Microsoft
Venue/Zone management Customer satisfaction Transform and import data Built-in to Dynamics 365 templates HoloLens support
( )
Test and verify rules Support data loss prevention workflows Surveys and walkthroughs
Equipment failures control Protect native mobile dashboard Adaptive Cards using Power Query products Mobile support Guides constructor Remote cooperative work Visio add-in support
Daily Summary dashboards applications against fraud Intelligent workflow AI-assisted authoring Analyze incremental updates of Built-in mixed reality Tasks automation Attachment's support Asset Capture
Customer acquisition funnel Risk decisioning dashboard Topic details dashboard your Dataverse data Build apps for Microsoft Teams AI model performance
Case resolution dashboard
Entities management One-time import of data Converged mobile app information Step by step instructions Mobile support
Computer vision & AI support Customer escalation support Graphical interface Instructor cards management Power Apps integration
Integration with video camera's tool Virtual agents Interacting with tables Testing and debugging tool Microsoft Teams integration
No code development Business rules & flows Spatial Triggers Teams integration
Configurable AI-powered skills Protect Power Apps portals KPI summary dashboard
Integration with Bot Framework Co-presence in records UI Flows connector Power Apps integration
products against fraud Incoming cases dashboard Business logic with code
Privacy controls Composer Intelligent formula repair in AI Builder integration Productivity dashboards
Anomaly detection Payment Service Provider PSP Teams and Power Automate Multi-turn topic suggestions Dataverse results in Microsoft Power Fx Unified desktop recorder
Search
( )
Shift management support add-in Predefined connectors Enable enterprise scale Document automation solution
Search functionality for fraud Data archival
Microsoft Platform
recommendations Knowledge search historical Async OnSave events Solution-based flows
Queue management analytics
managers analytics Power Apps collaboration Collaborate with other makers Process advisor
Display effectiveness analytics Integration wizard Natural language support
Power Apps
Quarantine of non-compliant Undo and redo in cloud flows
Loss prevention Power Apps
Triggered real-time alerts mobile Export to different formats Unstructured document
processing
Unlock trends and patterns Dynamics 365 Mobile solution for Power Apps Power BI Copilot for Power Apps makers Power Automate is part of
Dynamics 365 Sales insights Model App designer and users Windows 11 Microsoft Azure Microsoft 365 Microsoft Viva
ynamics 365 Virtual agent for usiness intelligence solution
D
Customer service AI-driven insights in sales Model-driven apps B
Finance Insights Sales accelerator Dataverse integration Predefined dashboards Cloud computing solution Office solutions Employee experience platform
B uilt-in AI tools to improve cash
Virtual agent configuration tool
Notes analysis Canvas apps Power BI Premium & Pro Power Pages AI Builder Azure Bot SharePoint Viva Topics
flow Power Automate integration Natural language support Full Power Automate experience Understanding visual Machine Learning Outlook Viva Goals
Virtual agent designer Relationship intelligence Built-in integration with calculations Portal management Artificial intelligence solution Logic Apps Word Viva Connections
Customer payment predictions Dynamics 365
No code customizing Talking points Power Automate visual Power Pages Copilot Predefined AI models IoT Suite Skype Viva Learning
Forecast bank balance
Intelligent budget proposal Microsoft Dataverse integration Business data dashboard
Optimization tool for o ine
capabilities
ffl
Query scale-out Customizable templates Enhance automation Cloud computing Teams Viva Engage
Treasurer workspace
Conversation tracing Predictive lead/opportunity Power BI Insights Apps Power Pages design studio capabilities using GPT Cognitive Services Excel Viva Insights
External data for cash flow Transfer chat s to manager scoring Embedded analytic Portal content management Content intelligence DevOps OneDrive Viva Sales
AppSource Project
’
Big data foundation
forecasting Customer satisfaction CSAT
dashboards
( ) Assistant studio
Conversation intelligence
Managed AI visualization
Knowledge base management Data connectors
Regression Suite Automation Designer
AI-assisted authoring Environments Microsoft Azure Analysis Power Apps integration Tool
Advanced forecasting and Power BI Mobile Services support Power Automate integration Visio
Microsoft Loop
Integrated Power Virtual Agents pipeline intelligence Сapabilities to manage Power Power PI Service Authentication management Model versioning Planner
Sales Coaching & Call Platform Smart Narrative Integrated learning hub Form processing Powerful and flexible canvas
Intelligence Weekly digests Automated Insights Simplified authoring experience Document automation Microsoft Graph w ith portable components
Sharing limits Native PowerPoint integration for makers Invoice processing
Set up Power Platform pipelines Automatically create reports in Responsive rendering Shared spaces
Advanced development Receipt processing Gateway to data and Atomic units of productivity
Dynamics 365 Intelligent Document intelligence
Error bars processing capabilities Processing IDP Flexible canvases
Microsoft Dataverse for Security and governance ( )
Manage employee profiles Teams integration
AI Builder features in Microsoft Excel integration Dynamics 365 integration
Analytics Teams
Convert documents
Signature detection Real-time updates
Microsoft Graph API
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