CDW Interview

How to deal with angry customers - correct answer -Remain calm

- actively listen to the problem they are bringing to your attention

- repeat back what the customer has said to you so they know that you have recognized the problem and
that you are there to help

- Thank them for bringing the issue to you

- explain the steps you will take to solve the problem for you

- set a time to follow up with them if needed

- be sincere

- highlight the priority of the case so they know that we will do anything in our power to resolve the
issue

What industry is CDW - correct answer Information technology services

Why am I a good fit for CDW - correct answer I am very coachable: I listen closely to detail and apply my
prior knowledge when retaining new material

I am a quick learner: I am able to retain a lot of information at once, and can apply that information to
the onsite experiences that I have. With adequate training, I feel that I can take on any position in Sales

I am empathetic: I can put myself in other peoples shoes and understand their problems, and help them
on their path to finding a solution

I have patience: I think that patience is a virtue, and especially working in sales, it is crucial that we are
patient with customers and are not using aggressive sales tactics that may turn away potential customers

strong communication skills both written and verbal: I am a people person, and I believe that I am able
to handle many different types of personelle, whether it be an angry customer, or a confused customer, I
can speak with people fluently and form good relationships amongst customers
Knowledge/ Skills I gained from my major - correct answer organization skills: juggling multiple classes
and assignments, meeting strict deadlines, learning how to manage my time, scheduling my days so that
I put aside sufficient time to complete my work, learning how to listen closely to detail and ask questions

- learning how to work within a team, and problem solving when conflict arises

Success story when working - correct answer Working in retail at Abercrombie and Fitch

- a women came in and looked a little bit overwhelmed and confused

- I approached her calmly and asked her how her day was, and if she had come to the store before

- I learned that she had not been to our in store location, and was looking for a particular dress that she
had found online

- I knew that this dress was out of stock and she did not have enough time to wait for the dress to be
delivered to her because she needed it for a formal occasion in 2 days.

- instead of turning her away, I had told her that the dress was out of stock, but that we actually had an
outfit that was comparable to the product that she was originally seeking

- she ended up purchasing the items that I showed her and was very happy with the service that I had
given her.

- Problem, Gave options, found a solution, in the end, increased revenue for the company

Story about a time you failed - correct answer Working as a waitress for blackstone caterers, I remember
a specific time when I messed up by rushing the process

I was asked to make an intricate drink requested by the bride and groom and after pouring the full
platter of drinks.

I was trying to rush to get the drinks to the party on time and ended up spilling every single drinks all
over myself
I was very disappointed in myself because if I had just been patient, and took my time, I would have
never dropped that platter

I think this really taught me that slow and steady does win the race, and this lesson can really apply to
the world of sales in the sense that we need to be patient with customers and not rush the sales process

Why do customer come to CDW - correct answer CDW reaches a wide array of customers who are
looking to expand and maximize their business outcomes by allowing CDW experts to orchestrate,
design, and manage their technology environments

Who does CDW sell to - correct answer CDW is a multi brand technology solutions provider to business,
government, education and health care organizations in the US, UK, and Canada

CDW specialties - correct answer Expert assessments, planning, design, installation, support and
services, plus a wide range of leading and technology partnerships

What does CDW sell - correct answer Offers a broad array of products and services which range from
hardware and software to IT solutions including security, cloud, data center, and networking

areas of focus include software, network, communications, notebooks/mobile devices, data storage,
video monitors, desktops, printers and solutions such as virtualization, collaboration, security, mobility,
data center optimization, and cloud computing

What is the CDW culture like - correct answer -Very inviting

- Big but small corporation: in the sense that everyone seems very close knit, and it seems that everyone
seems to want to help one another

- Vibrant and high energy

*to support each other, keep your commitments, and embrace the company's vision
*Coworkers are empowered to make a difference

-Work hard play hard

- sales focused

- very collaborative

- team oriented

- very competitive

CDW mission statement - correct answer At CDW, everything we do revolves around meeting and
exceeding the needs of our customers

we help our customers achieve their goals by delivering integrated solutions and services that maximize
their technology investment

CDW vision statement - correct answer To be the leading IT solutions and services provider in the
markets we serve

CDW corporation values - correct answer - we run our business with passion

- we empower others to do their jobs

- we keep our commitments

-we treat others with respect

- we resolve conflict directly

- we listen

- we include stakeholders in our decisions

- We live our philosophies of success

- we make things happen

How CDW Works - correct answer Create a business account: sign up for a CDW account and start saving
up to 5% right away on computer hardware, software and services

Get the Technology you need: your discount never expires, so shop online or offline to save on
thousands of products from trusted brands

Access your account team: your account team is always ready to help you solve any business challenge

you can then shop online with self serve business features, while being able to contact our team
whenever you need it

Get support and IT advice through our dedicated account team

The perks don't end at checkout Pre and post purchase support, personalized IT services, Free shipping
on printer supplies, worry free reorders

What do I know about the sales rep position - correct answer As an entry level sales representative, I will
be collaborating directly with a variety of IT decision makers to improve their technology infrastructure
and boost their efficiency

Specifically, I will be building, growing and maintaining relationships with customers, researching current
and potential customers to understand their business and educate them on the value of working with
CDW,

Educate/ strategize and successfully sell the industries top technology products, services and solutions

collaborate with peers and industry partners to bring the best technology solutions to your customers
What I need to be successful - correct answer self motivation

strong ambition and interest in directly impacting the business landscape through technology solutions

dedication and commitment to long term sales training program

Passion for relationship building, creative problem solving and strong verbal and written communication
skills

ability to demonstrate resiliency in adverse situations

natural curiosity and desire to learn, grow and develop my sales and technology skillset

ability to develop lasting customer relationships

Why do you want to work for CDW - correct answer the role is attractive and the qualifications being
asked of the role match a lot of my personal skills and experience

CDW is highly regarded by it's employees and ranked as one of the Top Companies to work for and I
believe that I would contribute to the companies success by helping increase revenue, and developing
lasting relationships with the customers, and with other co- workers within my environment

growth and advancement opportunities within the company, and could possibly see myself in the future
advancing to an outside rales representative position, and possibly managing my own team once I have
enough experience and knowledge

company culture

- you guys succeed as a team, you overcome obstacles as a team, and you guys fail as a team.

- Valuing each worker individually, and sharing our successes amongst one another so that we can all
learn and pick up on ways to improve
What was a time in your life when you faced adversity and had to overcome it? - correct answer Life
example: overcoming obstacles that I was faced with in middle school and high school, specifically
bullying. I moved to a new town where the norms and culture were very different from my previous
home, and i really struggled to fit in. I suffered from 2 years of severe bullying in middle school and once
I entered high school, I had some deep scars that I carried with me and it impacted my social life
tremendously, considering I was even afraid to eat in the lunchroom. I was letting past experiences affect
present day me, and eventually I realized that I cannot live my life in fear that others may judge me or
dislike me. I had to lift my head up and face my fears, and coming end of high school, I had finally started
eating in the lunchroom again, and I was able to block out the negative comments or judgements, and
could finally start living and acting how I wanted.