Resto pak solekhan

Session 1

A. Welcoming the guest :

When wellcoming guest, explore
totally your smile, eye contact and
nice gesture.
♧ Greet the guest
1. " Good morning sir "
2. " How are you tday "
3. " Welcome to our restaurant "
♧ Ask the reservation
4. "Have you got the
reservation.sir"
♧ Ask How many person
5. "How many person are you in
the party "
♧ Ask smooking area
6. "Would you like smooking or
non smooking area.sir ? "

B. Escort guest to table

7. "Would you please follow me.
8. "Is the table be allright, sir ?"
9. " Would you please sit down
sir ” ( if guest say yes, ask what is
the name of the reservation )
10. “ what is the name of the
reservation “( jika belum reservation
tidak usah di tanya )
,
11. "Let me check it first. Your
table is ready, sir "
12. "Would you please follow me ,
sir. "

13. “Unfolding the napkin and

letakan di pangkuan tamu” ( bisa di
lakukan dari sebelah kanan / kiri )

SESSION TWO
C. Poùr ice water.
♧ from right of guest.
– water pitcher tidak boleh
menempel ke gelas
♧ don't touch the edge of
glass.
D. Present the menu.
♧ From right of guest.
♧ open the menu.
♧ lady's first.
E. Take the order
Before taking the order :
♧ introduce yourself.
♧ inform N/A. ( informasi kan ke
tamu menu yang tidak ready/ready )
♧ please ask guest to look at the
menu.

STEPS OF TAKING ORDER:

 _ upselling ( we have special
cuisine namely chicken steak
( Grill ) and spesial drink orange
juice , would u like to try it ? )
_ write the order
_ repeat the order
_ inform delivery time
_ thank you
Note : we have to know how to write
it down the captain order.

SESSION 3 :

F. Serve the beverage.

_ lady is first served.

_ from the right of guest.
_ use tray.
_ clockwise
_ mention the name.

Note : ♡ if it is in a bottle, serve in

front of guest.
♡ Hold glass by the leg of
glass not the body of glass.

G. Adjust cutleries.
♤ from right and left guest.
♤ attention to hold cutleries.
( pegang bagian leher cutleries/alt
makan )
 ♤ use tray.

H. Serve bread and butter.

♤ from left of guest.
♤ use service spoon and fork.
♤ unclockwise.

I. Serve the food

_ lady first.
_ from right of guest.
_ no Tray
_ clockwise ( searah jarum jam )
_ mention the name of food.

Note : ♤ Hold the plate by the ed

ge of plate.
♤ find out the seat num
ber.
♤ for serving Soup, we
have to use round tray.

J : Clear the dirty plates.

( before clearing up plates, make
sure that all of guest on that table
has already finished eating )
_ from right of guest.
_ no Tray.
_ clockwise.

SESSION 4 :
K. Scrumbing down.
 _ use BnB plate and service
napkin.
_ from right and left of guest.
_ only glass & flower would
stay on the table.
L. Offer dessert and coffee.
_ Serve dessert from the right
Of guest.
_ make sure we set up the
the cutleries first before
dessert served.
_ after dessert served then we
serve coffee or tea.
_ please set up sugar bowl and
Fresh milk for coffee and wed
ge of lime for tea.

M. Check guest satisfaction.

Indirect and direct guest
satisfaction checking.
Direct Check :
by asking guest directly.
Indirect Check :
by filling the guest survey.

N. Prepare the bill.

Note : There are 3 types of
payment method in restau
rant :
1. Cash.
2. Credit card.
 3. Room Charge.

O. Farewell the guest.

_ Stay full focus when guest
leaving.
_ We're in perfect gesture.
_ Stand by at back of guest
Chairs.
" Thank you very much for
coming, Mr.... and we're look
ing forward to seeing you soon."