Name: Ester Rangel Peregrina Date: Section:

4.5.1 How to Call 911 (15 points)

Directions: Choose an emergency to write a script of a 911 call. Use the sample questions and
conversation starters to help you.
Your script must include:
 An introduction “911, what’s your emergency?”
 Clear explanation of the problem
 Relevant questions (from the operator, at least 4)
 Realistic answers (from the caller)
 Operator provides reassurance and support
 A conclusion (the operator must tell the caller when it’s okay to hang up)
 Your presentation must include:
 Operator taking charge
 Caller staying calm
 Operator demonstrates assertive, respectful communication
 Clear and easy to understand

Sample Questions
Medical Emergency Fire Robbery Accident
Is the victim conscious? Are you in the Are you in Are you or another
house? immediate danger? person injured?
Is the victim bleeding? What is the address? Can you or did you Is this a vehicular
see the suspects face? accident?
Is the victim confused? Is anyone in the Can you describe Is the victim or are
house? what he/she was any witnesses in
wearing or what they immediate danger?
look like?
Can the victim sit up? Do you know how Did they have a Can you safely
the fire started? weapon? approach the scene to
provide first aid?
Does the victim have How did the fire How many suspects
any medical conditions? start? are there?
Can the victim answer
basic questions?

Grade 10 – Comprehensive Health Education

2018 MCPS
A: 911, what’s your emergency?
B: Hello, I was walking and I just witnessed an accident…
A: What’s your name ma’am?
B: Carol.
A: Carol, I need you to stay calm, okay? Are you or another person injured?
B: I’m fine, but I see one person lying on the floor bleeding… I don’t know where the person who
was driving the other vehicle is…
A: So this is a vehicular accident, right?
B: Yes.
A: Okay… Carol, is the victim in immediate danger?
B: He is near the sidewalk, so I don’t think so…
A: Where are you Carol?
B: I’m on XYZ Avenue, near 123 building.
A: Thanks Carol. An ambulance is coming. Can you safely approach the scene to provide first aid?
B: Yes… I’m here.
A: Okay Carol, is the man awake?
B: Yes, he is.
A: You said he was bleeding. Where is he bleeding?
B: On the head.
A: Okay. I need you to try to have a conversation with him. Can you do it, Carol?
B: Okay…
A: Does he have trouble communicating?
B: I don’t think so… Wait, the ambulance is here.
A: That’s great Carol. Thank you so much for calling 911. You can hang up because the paramedics
will take care of him.

Grade 10 – Comprehensive Health Education

2018 MCPS