HOW TO USE THIS COMPETENCY BASED LEARNING

MATERIAL

Welcome to the module in “Cleaning and Preparing Rooms for

Incoming Guests”. This module contains training materials and activities for
you to complete.
The unit of competency “Cleaning and Preparing Rooms for
Incoming Guests” covers the knowledge, skills, and attitudes on identifying
and measuring objects based on the required performance standards. It is
one of the specialized modules required to complete the qualification
Housekeeping NC II.
You are required to go through a series of learning activities in order to
complete each learning outcome of the module. Each of the learning
outcomes is provided with Information Sheets (Reference Materials for
further reading to help you better understand the required activities). Follow
these activities on your own and answer the self-check at the end of each
learning outcome. You may remove a blank answer sheet at the end of each
module (or get one from your facilitator/trainer) to write your answers for
each self-check. If you have questions, don’t hesitate to ask your facilitator
for assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills
covered in this learner's guide because you have:
• been working for some time
• already completed training in this area.
If you can demonstrate to your trainer that you are competent in a
particular skill or skills, talk to him/her about having them formally
recognized so you do not have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of the evidence you can present
for RPL. If you are not sure about the currency of your skills, discuss this
with your trainer.
A Record of Achievement is also provided for your trainer to complete
once you complete the module.
This module was prepared to help you achieve the required
competencies in“Cleaning and Preparing Rooms for Incoming Guests”.
This will be the source of information for you to acquire knowledge and skills
in this particular trade independently and at your own pace, with minimum
supervision or help from your instructor.
• Talk to your trainer and agree on how you will both organize the
Training of this unit. Read through the module carefully. It is
divided into sections, which cover all the skills, and knowledge you
need to successfully complete this module.
• Work through all the information and complete the activities in
each section. Read information sheets and complete the self-check.
Suggested references are included to supplement the materials
provided in this module.
 • Most probably your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do
things.
• Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that
you listen and take notes.
• You will be given plenty of opportunities to ask questions and
practice on the job. Make sure you practice your new skills during
regular work shifts. This way you will improve both your speed and
memory and also your confidence.
• Talk to more experienced workmates and ask for their guidance.
• Use the self-check at the end of each information sheet and
performance criteria checklist every after task/operation sheet to
test your own progress.
• When you are ready, ask your trainer to observe you as you perform
the activities required in this module.
• As you work through the activities, ask for written feedback on your
progress. Your trainer keeps feedback/ pre-assessment reports for
this reason. When you have successfully completed each element,
ask your trainer to mark on the reports that you are ready for
assessment.
When you have completed this module (or several modules), and feel
confident that you have had sufficient practice, ask your for the arrangement
of the schedule for an institutional assessment. Once you have confidently
demonstrated the competency you gain to your assessor he/she will give you
a Certificate of Competency on “Cleaning and Preparing Rooms for
Incoming Guests”. The results of your assessment will be recorded in your
competency Achievement Record, Progress Chart and Trainee’s Record Book.
MODULE CONTENT
Qualification : HOUSEKEEPING NC II
Unit of Competency: Clean and prepare rooms for incoming guests
Module Title : Cleaning and preparing rooms for incoming guests
Module Descriptor :
This unit deals with the skills and knowledge required
from housekeeping attendants to clean and prepare rooms for incoming
guests in a commercial accommodation establishment.
Learning Outcomes:
At the end of this module you MUST be able to:
2.1 Set-up equipment and trolleys
2.2 Access rooms for servicing
2.3 Make–up beds
2.4 Clean and clear rooms
2.5 Clean and store trolleys and equipment

Assessment Criteria:
1. Cleaning supplies and equipment required for servicing rooms are
correctly selected and prepared for use
2. Supplies for trolleys are accurately identified and selected or
ordered in sufficient numbers in accordance with establishment
procedures.
3. Trolleys safely loaded with adequate supplies in accordance with
establishment procedures.
4. Rooms requiring service are correctly identified based on
information supplied to housekeeping staff.
5. Rooms are accessed in accordance with the establishment’s
customer service and security procedures.
6. Beds and matrices are stripped, pillows and linen are checked for
stains and damage and rooms are checked whether guests left any
valuables.
7. Items with stains are immediately segregated and forwarded to the
laundry department
8. Bed linens are replaced in accordance with establishment
standards and procedures.
9. Rooms are cleaned in correct order and with minimum disruption
to guests
10. All furniture, fixtures and fittings are cleaned and checked in
accordance with establishment procedures and hygiene/ safety
guidelines
11. Room supplies are checked, replenished or replaced in accordance
with establishment standards
12. Pests are promptly identified and appropriate action is taken in
accordance with safety and establishment standards
13. Rooms are checked for any defects, and these are accurately
reported in accordance with establishment procedures.
14. Damaged items are recorded in accordance with establishment
procedures
15. Any unusual or suspicious person, item or occurrence is promptly
reported in accordance with establishment procedures.
16. Guest’s belongings left in vacated rooms are collected and stored
in accordance with lost and found establishment procedures
17. Trolleys and equipment are cleaned after use in accordance with
establishment procedures
18. All items are correctly stored in accordance with establishment
procedures
19. Supplies and items are checked and replenished or re-ordered in
accordance with establishment procedures.
 LEARNING OUTCOME SUMMARY

Learning Outcome 1 Set-Up

Equipment and Trolleys

Contents:
1. Types and uses of cleaning equipment
2. Types of cleaning materials and supplies and their uses
3. Classification of cleaning tools, equipment and materials according
to their uses and care
4. Setting-up of trolley/ caddy with cleaning materials according to
needs and establishment standards.
5. Safety measures in handling different cleaning equipment and
chemicals
6. Safe keeping practices, hazards and precautions

Assessment Criteria:
1. Cleaning supplies and equipment required for servicing rooms are
correctly selected and prepared for use
2. Supplies for trolleys are accurately identified and selected or
ordered in sufficient numbers in accordance with establishment
procedures.
3. Trolleys safely loaded with adequate supplies in accordance with
establishment procedures.
Assessment Method:
• Practical demonstration/direct observation
• Portfolio and third party report

LEARNING EXPERIENCES
 LEARNING ACTIVITIES SPECIAL INSTRUCTION
1. Read Information Sheet 2.1-1
Types of Cleaning Materials and
Supplies and Their Uses
2. Perform Job Sheet 2.1-1 on
How to set-up trolley/caddy
with cleaning materials
3. Compare your performance Go through the learning activities
outlined for you in the left column to
with the Performance
gain the necessary information or
Criteria Checklist 2.1-1. knowledge and skills needed for this
Satisfactory performance learning outcome.
must be achieved before
proceeding to Information
Sheet 2.1-2.
4. Read Information Sheet 2.1-2 on
Identify the different cleaning
equipment and tools and Task sheet will help you practice your
skills. While the Performance Criteria
their uses checklist will guide and help you
5. Answer Self-Check 2.1-2 evaluate your work as you are
6. Compare answers with the practicing your skills.
Answer Key 2.1-2. If you got
a perfect score, proceed to
the next information sheet.
7. Read Information Sheet 2.1-3 on
Identify the different
Evaluate your own work using
cleaning equipment and
the Performance Criteria
tools and their uses
Checklist. When you are ready,
8. Perform Job Sheet 2.1-3a on
Assemble a vacuum cleaner present
9. Perform Job Sheet 2.1-3a on
Assemble a vacuum cleaner
10. Perform Job Sheet 2.1-3b
on
 INFORMATION SHEET 2.1-3
Types of Cleaning Materials and Supplies and Their Uses Learning
Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. identify the parts of a vacuum cleaner and
2. assemble parts of a vacuum cleaner.

Introduction:
A vacuum cleaner is a device that uses an air pump to create a partial
vacuum to suck up dust and dirt, usually from floors, and optionally from other
surfaces as well. The dirt is collected by either a dust bag or a cyclone for later
disposal. Vacuum cleaners, which are used in homes as well as in industry, exist
in a variety of sizes and models— small battery operated hand-held devices,
domestic central vacuum cleaners, huge stationary industrial appliances that can
handle several hundred liters of dust before being emptied, and self-propelled
vacuum trucks for recovery of large spills or removal of contaminated soil.

Parts of a Vacuum Cleaner

A. Turbine nozzle (
B. 3 in 1 Turbine nozzle)
C. Connection pipe
D. Hose
E. Suction regulator
F. Curved wand
G. Telescopic wand
H. Hose inlet
I. Dust indicator
J. Dust cover
K. ON /OFF Switch pedal
L. Cord rewind pedal
M. Crevice nozzle
N. Dusting brush
Assembling a Vacuum Cleaner Procedures:
1. Clean and dust shelves and containers before
placing the guestroom supplies inside the trolley.
2. Insert connection pipe into hose inlet until it locks. When removing hose
assembly, pull out connection pipe with pushing down two connection
buttons.
NOTE: Do not bend, pull and step on the hose or put anything heavy on
it.
3. Insert the hose unit into the upper end of the telescopic wand. Twist the
telescopic wand so that the round hole will fit into the tab on the hose
unit. (When removing the hose, push the tab down while pulling out the
telescopic wand) Attach the Turbine Nozzle to the other end (Removal as
per reverse procedure). You can adjust the length of telescopic wand by
pushing button
 JOB SHEET 2.1-3
Title : Assemble A Vacuum Cleaner
Performance Objective: Trainer must be able to assemble vacuum cleaner
Equipment : Vacuum cleaner
Supplies and Materials:
Procedures:
1. Insert connection pipe into hose inlet until it locks. When removing hose
assembly, pull out connection pipe with pushing down two connection
buttons.
NOTE: Do not bend, pull and step on the hose or put anything heavy
on it.
2. Insert the hose unit into the upper end of the telescopic wand. Twist the
telescopic wand so that the round hole will fit into the tab on the hose unit.
(When removing the hose, push the tab down while pulling out the
telescopic wand) Attach the Turbine Nozzle to the other end (Removal as
per reverse procedure)
You can adjust the length of telescopic wand by pushing button
Assessment Method:
• Practical demonstration/direct observation
• Portfolio and third party report

Trainee’s Name: ______________________________ Date: _______________

 PERFORMANCE CRITERIA CHECKLIST 2.1-3a
Did you?...
1. Inserted Connection pipe into hose inlet
until it locks?
2. inserted the hose unit into the upper end
of the telescopic wand?
3. adjusted the length of telescopic wand by
pushing button?
Comments/Suggestions:

Trainer’s Name: ______________________________ Date: _______________

 INFORMATION SHEET 2.1-4
SAFETY MEASURES IN HANDLING DIFFERENT CLEANING EQUIPMENT AND
CHEMICALS

Learning Objective:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. identify parts of floor polisher and
2. operate the floor polisher.

Floor Polisher is a machine for cleaning, sanding, and polishing parquet,

painted, linoleum, plasticized polyvinyl chloride resin, and tile floors. Floor
polishers may be manual, mechanical, or electric.

Parts of Floor Polisher

Operating a Floor Polisher Procedures:

1. Make sure you have the proper voltage before plugging in your
machine to the electric outlet.
2. Mount brush
3. Adjust handle to desired angle.
4. Grasp polisher handle with one or both and gently squeeze switch
lever – your machine should now operate. To shut –off, simply release
switch lever.
 5. Let the machine do the work for you. Do not “wrestle” with the
machine. Simply guide it. Slightly lifting the handle will cause the
machine to travel to the right; lowering it will move the polisher to the
left. Somewhere, your machine will be steady when you neither lift nor
lower the handle.

6. Let the machine do the work for you. Do not “wrestle” with the machine. Simply
guide it. Slightly lifting the handle will cause the machine to travel to the right;
lowering it will move the polisher to the left. Somewhere, your machine will be
steady when you neither lift nor lower the handle.

JOB SHEET 2.1-4

Title : Operate a Floor Polisher
Performance Objective: Trainer must be able to operate a floor polisher
Equipment : Floor polisher
Supplies and Materials:
Procedures:
1. Make sure you have the proper voltage before plugging in your
machine to the electric outlet.
2. Mount brush
3. Adjust handle to desired angle.
4. Grasp polisher handle with one or both and gently squeeze switch lever
– your machine should now operate. To shut –off, simply release switch
lever.
5. Let the machine do the work for you. Do not “wrestle” with the
machine. Simply guide it. Slightly lifting the handle will cause the
machine to travel to the right; lowering it will move the polisher to the
left. Somewhere, your machine will be steady when you neither lift nor
lower the handle.
Assessment Method:
• Practical demonstration/direct observation
• Portfolio and third party report
 PERFORMANCE CRITERIA CHECKLIST 2.1-4
Trainee’s Name: ______________________________ Date: _______________
CRITERIA YES NO
Did you…
1. made sure you have the proper voltage before
plugging in your machine to the electric outlet?
2. mounted the brush?
3. adjusted handle to desired angle?

4. grasped polisher handle with one or both and

gently squeeze switch lever – your machine should
now operate?
5. let the machine do the work for you?
Comments/Suggestions:

Trainer’s Name: ______________________________ Date: _______________