Technical Education and Skills Development

Authority

TRAINEE’S RECORD BOOK

Trainee’s No.______________

NAME:

QUALIFICATION: HOUSEKEEPING NC II

TRAINING DURATION: 400 HOURS

TRAINER: CLAUDINE MAE M. PASION

Instructions:

This Trainees’ Record Book (TRB) is intended to

serve as record of all accomplishment/task/activities
while undergoing training in the industry. It will
eventually become evidence that can be submitted for
portfolio assessment and for whatever purpose it will
serve you. It is therefore important that all its contents
are viably entered by both the trainees and instructor.

The Trainees’ Record Book contains all the

required competencies in your chosen qualification. All
you have to do is to fill in the column “Task Required”
and “Date Accomplished” with all the activities in
accordance with the training program and to be taken
up in the school and with the guidance of the
instructor. The instructor will likewise indicate his/her
remarks on the “Instructors Remarks” column
regarding the outcome of the task accomplished by the
trainees. Be sure that the trainee will personally
accomplish the task and confirmed by the instructor. It
is of great importance that the content should be
written legibly on ink. Avoid any corrections or erasures
and maintain the cleanliness of this record.

This will be collected by your trainer and submit

the same to the Vocational Instruction Supervisor (VIS)
and shall form part of the permanent trainee’s
document on file.
NOTES:

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BASIC COMPETENCIES ati e
on sou
Unit of Competency: 1 PARTICIPATE IN rces
WORKPLACE  Use
effe
NC Level I ctiv
Learn Task Date Inst e
ing / Acco ruc que
Outc Activ mpli tors stio
ome ity shed Re nin
Requ mar g,
ired ks acti
ve
1. Obt  Ass liste
ai ess nin
n spe g
an cific and
d and spe
co rele aki
nv van ng
ey t skill
wo info s
rk rma  Use
pl tion app
ac fro rop
e m riat
inf app e
or rop me
m riat diu
 m str 
to uc Co
tra tio nd
nsfe ns uct
r wo
info rkp
rma lac
tion e
and int
idea era
s cti
on
2. Perf
s

or Giv Inte
m e rpr
du fee et
tie db an
s ac d
fol k im
lo to ple
wi wo me
ng rkp nt
wo lac me
rk e eti
pl su ng
ac per out
e vis so
in or me
 s
3. • Learning Task/ Date Instruct
Comp Reco Outcome Activity Accomplis ors
lete rd Required hed Remark
relev work s
ant place 1. Describe  Identify
work- data team the role
relate • role and and
d comp scope objectiv
docu lete e of the
ment repor team
s ting  Identify
requi team
reme paramet
nts ers,
to reportin
supe g
rviso relation
r ship
and
____________________ ___________________ respons
ibilities
Trainee’s Signature Trainer’s Signature from
team
Unit of Competency: 2 WORK IN A TEAM discussi
ENVIRONMENT on
3. Identify  identify
NC Level I
 one’s roles routine routine
role and and problems problems
responsi objectiv or
bility es of procedur
within a the al
team team problem
from areas
team  Define
availabl and
e determin
resourc e
es problems
to be
investigat
ed
____________________ ___________________ 2. Look for  Identify
the potential
Trainee’s Signature Trainer’s Signature solutions solutions
to to
Unit of Competency: 3 SOLVE/ADDRESS GENERAL routine problem
WORKPLACE PROBLEMS problems  Develop,
documen
NC Level I t, rank
Learning Task/ Date Instruct and
Outcome Activity Accomplis ors present
Required hed Remark recomme
s ndations
1. Identify  Identify 3. Recomm  Plan
 end implemen s
solutions tation of 1. Identify  Identify
to solutions OSH relevant
routine  Plan complianc
e OSH
problems evaluatio
requireme require
n of
nt ments,
implemen
regulati
ted
ons,
solutions
policies
 Documen and
t procedu
recomme res
nded
 Convey
solutions
OSH
activity
_____________________ ______________________  Identify
OSH
Trainee’s Signature Trainer’s Signature preventi
ve and
Unit of Competency: 4 PRACTICE OCCUPATIONAL control
SAFETY AND HEALTH POLICIES AND PROCEDURES require
ments
2. Prepare  Identify
OSH
NC Level I OSH
requireme
nts for work
Learning Task/ Date Instruct complianc activity
Outcome Activity Accomplis ors e material
Required hed Remark , tools
 and procedures  Execute
equipm work
ent Activitie
require s
ments  Report
 Acquire non-
require complia
d OSH nce
material work
s, tools activitie
and s
equipm
ent
_____________________ ____________________
 Arrange
/place
Trainee’s Signature Trainer’s Signature
require
d OSH
COMMON COMPETENCIES
material
s, tools
Unit of Competency: 1 DEVELOP AND UPDATE
and
INDUSTRY KNOWLEDGE
equipm
ent NC Level I
3. Perform  Identify
task in Learning Task/ Date Instruct
relevant Outcome Activity Accomplis ors
accordanc
e with OSH Required hed Remark
relevant work s
OSH procedu
policies res 1. Seek  Identify
and
information and industry informal
in the access knowledge and/or
industry sources formal
of research
informat  Share
ion updated
knowled
 Obtain
ge
informat
ion to 3. Develop  Assist
assist and update queries
effective local  Use
work knowledge informa
perform l and/or
ance formal
 Access researc
and h
update  Maintai
specific n local
informat contact
ion
 Apply ____________________ __________________
day-to-
day Trainee’s Signature Trainer’s Signature
work
activitie
s
2. Update  Use
 2. Identify  Identify
and prevent potentia
Unit of Competency: 2 OBSERVE WORPLACE hygiene l
HYGIENE PROCEDURES risks hygiene
risks
NC Level I  Minimiz
Learning Task/ Date Instruct e and
Outcome Activity Accomplis ors remove
Required hed Remark risks
s  Report
hygiene
1. Follow  Hand- risks
hygiene washing
procedures  Sanitizi
ng
__________________ ___________________
procedu
re
Trainee’s Signature Trainer’s Signature
 Handle
and
Unit of Competency: 3 PERFORM COMPUTER
store
OPERATIONS
items
NC Level I
Learning Task/ Date Instruct
Outcome Activity Accomplis ors
Required hed Remark
s
1. Plan and  Custom
prepare for
task to be izing 3. Access  Select
undertaken window information correct
s using progra
desktop computer m/appli
cation
 Determi  Access
ne task progra
require m/appli
ment cation
 Select  Select
appropr correctl
iate y
hardwa desktop
re and icons
 Use safe
2. Input  Working keyboar
data into with MS ds
computer Word
 Creatin 4. Observe  Prepare
g and areas
Worksh monitor and
eet people people
 Creatin  Implem
g ent
PowerPo observa
int tion
present
 Determi
ation
ne
 apprehe
nsion of
offender
s
_____________________ __________________
5. Maintain  Comple
computer ment Trainee’s Signature Trainer’s Signature
equipment systems
and for Unit of Competency: 4 PERFORM WORKPLACE AND
systems cleaning SAFETY PRACTICES
 Check
NC Level I
virus
and Learning Task/ Date Instruct
regular Outcome Activity Accomplis ors
back- Required hed Remark
ups s
 Implem 1. Follow  Follow
ent workplace correct
basic procedures health,
file for health, safety
mainten safety and and
ance security security
practices procedu
 Maintai res
n  Identify
docume and
nt report
systems breache
 s _________________ ___________________
 Report
Trainee’s Signature Trainer’s Signature
suspicio
us
Unit of Competency: 5 PROVIDE EFFECTIVE
behavio
CUSTOMER SERVICE
r
2. Perform  Identify NC Level I
child issue of Learning Task/ Date Instruct
protection sexual Outcome Activity Accomplis ors
duties exploita Required hed Remark
relevant to tion s
the tourism
 Describ 1. Great
industry  Welcom
e customer ing and
national
greeting
actions
the
 Describ guest/s
e
2. Identify  Identify
actions
customer custom
that can
needs er
be take
needs
3. Maintain  Determi (Role
safe ne safe playing)
personal persona 3. Deliver  Handlin
presentatio l service to g
n standards standar customer custom
ds
er
 request arn / Acco ruc
ing Activ mplis tors
4. Handle  Handlin
Ou ity hed Re
queries g
tco Requ mar
through telepho
me ired ks
telephone, ne call
fax 1.  De
machine, Rece liv
internet ive er
and email hous gu
5. Handle  Handlin ekee est
complaints, g ping re
evaluations custom requ qu
and er est est
recommend complai s
ations nts  Co
nfi
rm
___________________ ____________________
an
d
Trainee’s Signature Trainer’s Signature
no
te
CORE COMPETENCIES
gu
Unit of Competency: 1 PROVIDE HOUSEKEEPING est
SERVICES TO GUEST re
qu
NC Level I est
 M
Le Task Date Inst a
 k ce
e pt
a an
p d
o re
l co
o rd
g gu
y est
f /s
r taf
o f
m re
qu
d est
e an
l d
a se
y rvi
e ce
d  Co
d nfi
e rm
li an
v d
e no
r te
y gu
 Ac est
 re t
qu
2.  O
est
Prov bt
.
ide ai
 M hous n
ak ekee se
e ping rv
ap requ ic
olo ests e/
gy
ite
fro
m
m
th
a
ro
de
ug
lay
h
ed
lia
 Re is
fer on
to .
ap
 Lo
pr
ca
op
te
ria
an
te
d
de
de
pa
liv
rt
er
m
th
en
 ide e
e advi gu
re ce to est
qu gues on
est t se
ite rvi
m ce
s. s
 Se an
t d
up ite
eq m
ui s
p av
m ail
en ab
t. le
 Re  Ad
m vis
ov e
e de
gu liv
est er
re ite
qu m
est s
to
3.  Ad
th
Prov vis
e
 gu er
est us
 Ad e
vic of
e de
gu liv
est er
on ed
se ite
rvi m
ce s
s to
an th
d e
ite gu
m est
s  Pr
av ovi
ail de
ab su
le pp
 De ort
m se
on rvi
str ce
at s
e 4. •
pr Liais Repor
op
e t sts
with malfu •
othe nctio Upda
r n te
depa equip statu
rtme ment s of
nts • servic
Advic e
e reque
mana sts
geme
nt on
___________________ ____________________
dange
rous
Trainee’s Signature Trainer’s Signature
or
suspi
cious
circu
msta
nces Unit of Competency: 2 CLEAN AND PREPARE
• ROOMS FOR INCOMING GUESTS
Upda
te NC Level I
statu
Learning Task/ Date Instruct
s of
Outcome Activity Accomplis ors
servic
Required hed Remarks
e
reque 1. Set up  Select and
 equipm prepare damage
ent and cleaning, rooms
trolleys supplies,  Segregate
and and
 Identify forward
and select the items
or order with
sufficient stains
supplies  Replace
 Safely bed linens
load the
4. Clean • Clean
trolleys
and rooms should
2. Access  Identify clear be in correct
rooms rooms rooms order
for requiring • Clean and
servicin service check all
g correctly furniture,
 Establish fixtures, and
room fittings
service
• Check,
3. Make up  Strip beds replenish or
beds and replace room
mattresse supplies
s, check
pillow and • Identify
line for pests
stains, promptly
and with
 appropriate and items
action  Provide
• Check any additional
defects in the housekeep
room ing
services
• Record any  Carry out
damage items turn over
• Report any procedure
unusual or for next
suspicious shift
person, item,
or occurrence _____________________ _____________________
• Collect and
store guests Trainee’s Signature Trainer’s Signature
left
belongings Unit of Competency: 3 PROVIDE VALET/BUTLER
SERVICES TO GUESTS
5. Clean  Clean
and trolleys and NC Level I
store equipment
trolleys after use Learning Task/ Date Instruct
and  Correctly Outcome Activity Accompli ors
equipm store all Required shed Remark
ent items s
 Check and 1. Provide • Define
replenish valet the role of
or re-order service valet
supplies
 s to • Prepare individual
guests valet guest’s
services records
• • Follow
Demonstra valet
te valet grooming
services and
communic
• Delivery
ation
valet
service 3. Care for • Set the
• Record guest luggage in
valet proper the room
services ty • Process
the guest
clothes
2. Display • Enhance
• Clean
profess rapport
shoes base
ional establish
on guest
standa and
instruction
rds feelings of
s
goodwill
between • Repair or
the guest organize
guest
• Access
property
and utilize
knowledge • Maintain
of guest’s
 property clothes
and
2. Perform  Sort and
activities
launde collect
confidentia
ring items
l
functio  Check
ns launderi
____________________ ____________________ ng items
for
Trainee’s Signature Trainer’s Signature stains
 Select
Unit of Competency: 4 LAUNDRY LINEN AND GUEST laundry
CLOTHES methods
and
NC Level I washing
Learning Task/ Date Instruct instructi
Outcome Activity Accomplis ors ons
Required hed Remarks  Operate
laundry
1. Collect  Identify equipme
laundr the role nt
y for of an on-  Use
launde premise cleaning
ring laundry agents
functio  Pick up and
ns guest chemical
clothes s
 Pick up  Check
in-house items
 after 4.Return  Deliver
launderi launde guest
ng red clothes
process item  Deliver
 Complet in-house
e items
pressing
and
finishing
processe
____________________ _____________________
s
3.Process  Perform Trainee’s Signature Trainer’s Signature
launde post
red cleaning Unit of Competency: 5 CLEAN PUBLIC AREAS,
item and FACILITIES AND EQUIPMENT
laundry
activity NC Level I
 Check Learning Task/Activity Date Instruc
results Outcome Required Accompli tors
of shed Remark
cleaning s
 Process
record 1. Select  Select
and and proper
billing set up equipment
 Produce equip to cleaning
laundry ment  Select
reports and proper
 mater equipment ique wallings for
ials according to cleaning
type of  Select
cleaning appropriate
 Check all equipment
equipment if and
clean and chemicals
safe  Apply proper
 Select and procedures
prepare dry in cleaning
and wet  Clean and
cleaning store
agents and equipment
chemical and
 Select and chemicals
prepare dry
and wet
3. Clean  Identify and
cleaning
dry assess wet
agents and
and and dry
chemical
wet areas for
 Select and areas cleaning
use
 Place
protective
barricade or
clothing
warning
2. Apply  Assess signs at the
cleani furniture, work area
ng fixtures,  Select and
techn ceilings and apply
 cleaning report
agents or defect
chemicals s
 Use  Store
equipment equip
safely ment
 Dispose  Store
garbage and and
used contro
chemicals l
chemi
4. Maint  Clean
cals
ain equip
and ment
store after __________________ ___________________
cleani using
ng  Carry Trainee’s Signature Trainer’s Signature
equip out or
ment arran Unit of Competency: 6 DEAL WITH/HANDLE
and ge INTOXICATED GUESTS
chemi routin
cals e NC Level I
preve Learning Task/ Date Instruct
ntive Outcome Activity Accomplis ors
maint Required hed Remark
enanc s
e
 Identif 1. Determine  Assess
y and the guest
 level of level on ures onal
intoxic intoxicati policy
ation on  Explain
 Offer politely
assistanc the
e to position
intoxicate  Assist the
d guest guest to
 Refer leave
urgently
3. Comply  Deal with
of
with intoxicate
difficult
legislati d persons
situation
on  Deal with
 Observe
underage
and do
drinkers
not touch
 Comply
the
with
intoxicate
legislative
d guest
requirem
 Seek
ents
immediat
e
assistanc ____________________ ______________________
e
Trainee’s Signature Trainer’s Signature
2. Apply  Apply
appropr procedur
iate es with
proced organizati