EXPLOITS UNIVERSITY

FACULTY OF COMMERCE
DEPARTMENT OF BUSINESS ADMINISTRATION
BACHELOR OF BUSINESS ADMINISTRATION- YEAR 4

BACHELOR OF ARTS IN HUMAN RESOURCE MANAGEMENT- YEAR

MID-SEMESTER EXAMINATION

HRM 4205- CHANGE MANAGEMENT

SEPTEMBER 2023 TIME : 2 HOURS MARKS 100

Instructions
1. Answer ALL QUESTIONS.
2. Write all your answers in the answer book provided.
3. Start answering each question on a separate page in the
answer book provided.
4. This is a closed book examination; books, dictionaries, notes, phones
or any other written material are not allowed in the examination hall.

DO NOT TURN OVER LEAF UNTIL YOU ARE TOLD TO DO SO BY

THE INVIGILATOR

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SECTION A:

QUESTION ONE

Case Study

You have been engaged as a student on attachment in an organisation which is now

a shadow of what it was 10 years ago. Sales have gone down 70 percent in the last
10 years. It used to be a market leader in its industry, but it is now number ten.
Morale among staff has significantly gone down. But it seems the company’s
competitors are doing relatively well having harnessed the power of information
technology.

However, there is now a strong ‘felt need’ for change in the company. Having learnt
that you are studying Change Management at Exploit University, the Chief Executive
Officer invites you to his office. He tells you that he is planning to save the company
by bringing changes that will help the company increase sales by 15 percent within
the next two years and recover some customers it lost. He is also thinking of making
the company to be more responsive to constantly changing business environment.
Now the CEO wants you to help him with some ideas on how change can be planned
and implemented.

i. Please write a brief explanation of the process of change by using two of

your choice Kurl Lewin models of Planned change so that the CEO many
learn some concepts in Change Management
(20Marks)

ii. Please explain to the CEO the emergent approach to change and show
him what other tough decisions may need to be made in the company in
order to create a conducive environment that will quickly respond to
changes in business environment.
(20 Marks)
QUESTION TWO

Please discuss how resistance to change can be effectively managed within an

organisation.

(20 Marks)

QUESTION THREE

i. Using Kurt Lewin’s principle of force field analysis, explain how this model
can be used to analyse the driving forces and restraining forces of change
in any organisation.
(10 Marks)

Page 2 of 3
 ii. Please explain at least two weaknesses of planned change models
developed by Kurl Lewin.
(10 Marks)

QUESTION FOUR

a) Please give justification why organisations may need the services of change
agents or consultants to lead change process.
(10 Marks)

b) Please explain what the agent will most likely recommend to be done in order
to freeze the changes that will be implemented
(10 Marks)

END OF QUESTION PAPER

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