ELECTRONIC DOCUMENT

PREPARATION & MANAGEMENT

250 MULTIPLE CHOICE

QUESTION

(GREAT FOR PREPARING FOR CSEC EXAMINATION)

JUNE 2018
1. When writing a business letter, which of the following 6. What is the correct spacing between the body of the letter
should be used as the salutation? and the complimentary close?
a. Dear Mr. Thomas a. 4 clear spaces
b. Dear Anita b. 1 clear space
c. Hello Tony c. 6 clear spaces
d. To Mr. Thomas d. 2 clear spaces

2. Which of the following is NOTlikely to be found in a 7. Which of the following is the greeting line in a letter?
letterhead? a. the header
a. page number b. the enclosure
b. name of organization c. the subject
c. the firm’s telephone number d. the salutation
d. e-mail address
8. The letter style which has the date right aligned, subject
3. Open punctuation is used when preparing: centered, complimentary close, signatory and designation
a. indented memorandum centered is the:
b. blocked letters a. fully blocked style
c. notice b. semi-blocked style
d. indented letters c. mail merge style
d. indented style
4. A letterhead should not take up more than ____________
a. 1.5 inches (9 Line spaces) 9. Which of the following refers to the writer’s name within a
b. 2 inches (12 line spaces) letter?
c. 0.5 inch (3 line spaces) a. salutation
d. 1 inch (6 lines) b. designation
c. signatory
5. All of the following are elements of a business letter d. personal
EXCEPT:
a. salutation 10. A document which shows the schedule of an executive’s
b. data source travel arrangements is called a/an:
c. sender’s address a. diary
d. attention line b. programme
c. itinerary
 d. travel sheet

11. Which of the following is NOTan essential component of a 16. Small pictures on the desktop representing applications,
computer system? documents, directories and files are known as
a. user a. user interface
b. process b. my computer
c. hardware c. icons
d data d. my documents

12. _______ is a set of instructions that tell the computer what 17. When an application is not responding or the CPU is busy
to do. working on another application so it not ready to process a
a. data new request, this will be shown by the
b. procedure a. wait icon/hourglass icon
c. software b. force shutdown icon
d. hardware c. light flashing on the screen
d. all of the above
13. What are the TWO main types of software?
a. custom and general 18. Under page layout, which of the following is not a feature
b. windows xp and windows 2007 of a page?
c. utility software and antivirus a. orientation
d. system and application b. size
c. margin
14. Which of the following is NOTan application software? d. alignment
a. windows 2010
b. power point presentation 19. Which of the following is a feature of HEALTH practices
c. database management when using the computer?
d. spreadsheet a. use a soft damp cloth to clean the monitor screen
b. cover the computer when not in use
15. Application software enables the user to c. get up and take short breaks to relieve tension,
a. perform specific tasks boost circulation and rest eyes
b. control the hardware devices d. never eat or drink at the computer desk
c. co-ordinate the activities on the computer
d. all of the above
20. Which of these keys will allow one to move from the 25. Which of the following is NOTan output device?
beginning of a document to the end? a. monitor
a. CTRL End b. speaker
b. CTRL Home c. printer
c. PgUp d. scanner
d PgDn
26. Which of the following is NOT a legal document?
21. When navigating a document to move to where you typed a. specification
or edited last, one should use: b. conveyance
a. the end key c. lease
b. the right arrow key d. hire purchase agreement
c. the left arrow key
d shift + F5 27. In a legal document which of the following should NOTbe
typed in ALL CAPS?
22. Which of the following represents the way the date should a. names of the parties
be written in the fully blocked style letter? b. connecting words
a. February 28, 2017 c. day and month in the date
b. Monday February 28, 2017 d. address
c 28 February 2017
d. 28 Feb 2017 28. The body of a Legal Documents should betyped in which
line spacing?
23. In the semi-blocked letter style, the date is: a. double line spacing
a. right aligned b. single line spacing
b. left aligned c. triple line spacing
c. centered d. 1.5 line spacing
d. justified
29. All of the following are technical documents EXCEPT:
24. Which of the following is NOTan input device? a. scope of works
a. mouse b. bill of quantity
b. keyboard c. invoice
c. plotter d. specification
d. microphone
 34. Which of the following is a feature of caring for your work
30. When typing legal documents which paper sizes should be environment?
used? a. Do not overload electrical outlets to avoid fire
a. A4 and A5 hazards
b. A4 and A3 b. Ensure that the lighting is adequate
c. letter size and A4 c. Ensure that your chair and desk are the correct
d. letter size and A3 height
d. all of the above
31. Which of the following usually has a tear-off slip?
a. Agenda 35. Which of the following task is NOT done by the operating
b. Memorandum system?
c. Circular letter a. It plans the processing of jobs to be printed
d. Minutes b. It interprets commands made by the user
c. It keeps record of all that goes on in the computer
32. Which of the following represents the biggest size of paper? system
a. A4 d. It is used to produce a memorandum for
b. A3 staff
c. A1
d. A0 36. All of the following are common operating systems EXCEPT
a. MS-DOS
33. Identify the shortcut keys on the keyboard which are used b. UNIX
to ‘save’ a document c. Apple
a. Ctrl + p d. Windows
b. Ctrl + s
c. Ctrl + x 37. Which of the following keys does NOTappear on a standard
d. Ctrl + y keyboard of an IBM compatible PC EXCEPT
a. alt
b. escape
c. send
d. end
38. In a manuscript the reference can be shown by a number or 43. When typing a document, upon seeing this manuscript sign
symbol. Which of the following is used to type H2O? “ # “ the typist is expected to:
a. subscript a. align the document
b. superscript b. close the document
c. center c. insert information
d. justify d. insert a space

39. How many spaces should be left before and after a dash 44. Two types of headings used in advanced tabulations are:
(-)? a. main and sub heading
a. one before and one after b. side and marginal heading
b. none before and none after c. shoulder and paragraph heading
c. none before and one after d. vertical and oblique heading
d. one before and none after
45. Identify thefinancial statements that can be prepared using
40. Document formatting can be applied in three ways. Identify spreadsheet:
the one that is NOTa type of document formatting: i. invoice
a. character ii. balance sheet
b. page iii. income and expenditure a/c
c. line iv. letter of inquiry
d. paragraph
a. i and ii only
41. Which of the following is NOTaparagraph formatting b. i, ii and iii only
feature? c. i and iv only
a. insert header/footer d. i and iii only
b. bullets and numbering
c. spacing 46. Punctuation marks are commonly used in document
d. alignment production, which of the following is not one?
a. full stop
42. All of the following are types of paragraphs EXCEPT: b. comma
a. indented c. asterisk
b. hanging d. colon
c. inset
d. shoulder
47. Apart from the arrow keys, which of the following is not 50. Under the intellectual property, which of the following are
used to navigate a document? rights?
i. moral
a. PgUp ii. intellectual property
b. PgDn iii. economic
c. End iv. copyright
d. CTRL
a. i and ii only
48. The concept of copyright involves several stakeholders. b. i and iii only
Identify the stakeholders below: c. ii and iii only
i. programmer d all of the above
ii. producer
iii. consumer 51. Which of the following is NOT a literary document?
iv. publisher a. music
b. play
a. i and ii c. short stories
b. i, ii, iii and iv d. lesson notes
c. iii and iv
d. ii, iii and iv 52. When selecting communication media, which of the
following is NOTconsidered?
49. Which of the following CANNOT be used to avoid a. return address
plagiarism? b. genre
a. summarizing c. confidentiality
b. quoting d. degree of urgency
c. referencing
d. photocopying 53. Which of the following is NOTan electronic means of
communication?
a. teleconference
b. e-mail
c. postal agency
d. facsimile
54. The advantages of using email over postal mail are: 57. When preparing for a meeting the following documents are
i. speed used EXCEPT:
ii. cost a. minutes of meeting
iii. immediate feedback b. agenda
iv. multiple recipients simultaneously c. memorandum
d. notice
a. I and iv only
b. I and ii only 58. When preparing a chairman’s agenda, how many columns
c. I, ii and iii only are required?
d. all of the above a. three
b. two
55. Which statement best defines the internet? c. one
a. a service that runs on the computer d. none
b. a global system of interconnected computer
networks 59. What line spacing is BEST suited for typing a Manuscript
c. a system of interlinked hypertext documents Document:
d. none of the above a. single line spacing
b. double line spacing
56. Telecommunicating allows an employee to enjoy which of c. triple line spacing
the following? d. 1.5 line spacing
i. flexible work hours
ii. work on shift in a factory 60. When typing a manuscript, the shoulder heading should
iii. work from coffee shops or other locations ALWAYSbe:
iv. work from home a. left aligned
b. centered
a. i and ii only c. right aligned
b. i, ii and iii only d. centered
c. i, iii and iv only
d. i and iv only 61. Paragraph headings are typed:
a. above the paragraph
b. below the paragraph
c. beside the paragraph
d. away from the paragraph
62. After typing a letter, the quickest way to produce an 67. Which of the following isa method used for tracing
Envelope is to: document versions?
a. select mailings, envelope and add to document a. metadata
b. select a new page and type the address b. disaster protection
c. insert an envelope and type on it c. overwrite protection
d. all of the above d. filing

63. In an indented letter which of the following responses 68. Metadata represents data stored on documents, which of
depicts the punctuation style that should be used: the following pieces of information could be found on a
a. Dear Mrs. Thompson document?
b. Dear Mrs Thompson i. owner
c. Dear Mrs. Thompson, ii. date modified
d. Dear, Mrs. Thompson iii. date created
64. Which of the following is NOT a new or emerging form of iv. data size
communication technology?
a. blogging a. i only
b. twitter b. ii and iii only
c. smart phone c. ii, iii and iv only
d e-mail d. all of the above

65. Which of the following is NOTa type of document used in 69. Which of the following is used to protect the
Document Management? integrity of files?
a. machine readable documents i. read only access
b. technical documents ii. restricted access
c. turnaround documents iii. overwrite protection
d. source documents iv. encryption

66. A hierarchical structure is used to manipulate electronic a. ii and iii only

filing. Starting from the highest level, which of the b. i, ii and iii only
following depicts that structure? c. ii and iv only
a. folder, file, drive d. All of the above
b. file, folder, drive
c. folder, drive, file
d. drive, folder, file
70. When using the computer the security of files is very
important. Which of the following features is NOTused to a. ii and iv only
secure files? b. I and ii only
a. firewall c. iii only
b. virus protection d. I, ii and iv only
c. password
d. backup system 74. Advanced Display includes all of the following EXCEPT:
a. Flowchart
71. Version control has to do with how multiple versions of the b. Organization Chart
same document is managed. What disadvantage could an c. Newsletter
organization experience if it failed to use the most recent d. Vertical and Oblique headings
version?
i. new information would be omitted 75. A _____________________ allows the user to enter data
ii. earnings could be lost as single entries or as a list and then sort the data
iii. time would be wasted automatically in a specific way.
iv. none of the above a. presentation software
b. word processor
a. i and ii only c. database
b. ii and iii only d. spreadsheet
c. iv only
d. i, ii and iii only 76. Which of the following applications is the most suitable to
be used to make a presentation to a group of persons
72. Which of the following are NOTfinancial documents? attending a seminar?
a. trial balance, balance sheet a. spreadsheet
b. profit and loss a/c, invoice b. publisher
c. income and expenditure, bank statements c. power point
d. bill of quantity, table with vertical heading d. database

73. Which of the following documents represent advanced 77. Which of the following is NOTa type of computer?
displays? a. supercomputer
i. flow charts, organization charts b. mainframe
ii. newsletters, 4-8 page leaflets c. microcomputer
iii. flyers, invitation with menus d. acer
iv. graphs
78. The following are secondary storage devices EXCEPT: Use the following information to answer questions 82-84.
a. floppy disk
b. random access memory (RAM) When naming files there are specific file extensions that may be
c. compact disk (CD ROM) used. Identify the extension used for:
d. digital video disk (DVD ROM)
82. Files containing codes:
79. In today’s society music piracy is a big problem. Which of a. .exe
the laws are used to address this problem? b. .mdb
a. Federal Law and Copyright Law c. .txt
b. Copyright Law and Criminal Law d. .zip
c. Company Law and Federal Law
d. Intellectual Property Law and Copyright Law 83. Files containing image:
a. .png
80. Communication media is the physical components through b. .xls
which communication devices transmit. All of the following c. .gif
are communication media EXCEPT: d. .bmp
a. cables
b. satellites 84. Files containing Microsoft Office Word document:
c. cellular phone a. .html
d. sound card b. .doc
c. .ppt
81. In power point we work on: d. .dotx
a. sheets
b. slides 85. Which of the following demonstrates good work attitude?
c. pages i. teamwork
d. books ii. initiative
iii. punctuality
v. ability to meet deadlines

a. I and ii only
b. iii and iv only
c. ii, iii and iv only
d. All of the above
86. A multinational company, Digicel has its main offices in the 90. What is the correct procedure for shutting down the
U.S.A. but has branches in Jamaica and Barbados. If the computer?
main office is holding a seminar where persons from each a. close the document and press the power button
country will be introduced to the manager in the main b. close all document, go to home button then
office, which of the following medium of communication click/select shut down
would you choose? c. press the power button
a. teleconferencing d. close the document and unplug the computer
b. facsimile
c. videoconferencing 91. If a typist wishes to type a footnote, he/she should:
d. Whats App a. select insert, select insert footnote
b. select insert, select footer
87. The notation ‘CC” on a letter means that: c. select reference, select insert footnote
a. someone else is receiving a copy d. select insert, select endnote
b. A copy of the letter is placed in the file
c. The addressee knows that someone else is 92. Information that has been placed within the top margin of
receiving a copy of the same letter a document is known as:
d. The addressee is unaware that another person is a. headings
receiving a copy of the same letter b. letterhead
c. header
88. ______________ is the act of using another person’s d. footer
intellectual property without giving them credit for it.
a. Copyright 93. All of the following can be placed in a header EXCEPT:
b. Ethics a. letterhead
c. Plagiarism b. name and title
d. Patent c. paragraph heading
d. page number
89. What should a typist do when she sees the term “king
long” at the beginning of the document she is typing? 94. When producing a mail merge document, data source
represents:
a. make it to all caps a. a file that is to be merged into a main document
b. make it spaced caps b. characters, numbers, symbols, images
c. make it initial caps c. a collection of records
d. let it remain as is d. none of the above
95. In relation to computing, what is a virus? 100. When the end of the typing line is reached, which of the
a. a potentially harmful piece of software program following is used for the automatic return of the cursor to
b. data that can damage the computer the next line?
c. a flu like system that attacks the body a. dropped caps
d. all of the above b. enter key
c. word wrap
96. Which of the following file security instruments limit d. rap text
outsiders from gaining access to a company’s internal data
files? 101. The signatory paragraph of a Legal Documents should be
a. encryption typed in which line spacing?
b. password a. double line spacing
c. firewall b. single line spacing
d. overwrite protection c. triple line spacing
d. 1.5 line spacing
97. Which of the following is not a feature of a manual filing
system? 102. Which of the following best describes the term ‘computer’?
a. power problems a. A machine that accepts data, processes that data or
b. paper based documents stores or output information.
c. insets b. An electronic machine that accepts data, stores and
d. file, folders and filing cabinets output information.
c. An electronic machine that accepts data, processes that
98. Which of the following drive letter does not accurately data and stores or output information.
represent the device to which it is attached? d. An electronic machine that accepts data, processes that
a. A: floppy disk drive data and stores and/ or output information.
b. C: internal hard drive
c. D: speaker
d. E: removable drive (USB flash drive) 103. Which of the following is NOTconsidered a category of
99. In the electronic filing system what number of persons can computers?
use a file simultaneously? a. Servers
a. two b. Game consoles
b. one c. Personal computer
c. many d. Motherboards
d. few
104. Which of the following is NOTan advantage of using a d. The component of a computer,
computer? which contains the circuitry necessary
a. Accuracy interpret and execute program instructions.
b. Relativeness e. The peripheral device that processes information.
c. Storage
d. Speed
109. Which of the following are the main category of computer
105. Which of the following is a peripheral device? software?
a. Motherboard
b. CPU i. Operation software
c. Joystick ii. Application software
d. Memory iii. System software

106. Which of the following is NOT considered a part of the a. i, ii and iii
computer system? b. i and ii
a. Data c. i and iii
b. Procedures d. ii and iii
c. Software
d. System unit Use the figure below to answer question 110 to 112.

107. Which of the following can be considered as both an input and

output device? i ii
a. Light pen
b. Plotter
c. Touchscreen iii
d. Digital camera

108. Which of the following BESTdescribes the term ‘system unit’?

a. The case that houses the computer’s internal
processing circuitry. 110. Which letter is represented by ‘i’ on the keyboard?
b. The key component of a computer system, a. D
which contains the circuitry necessary b. K
c. interpret and execute program instructions. c. W
d. M
111. Which letter is represented by ‘ii’ on the keyboard? 116. What is the shortcut key combination for paste?
a. U a. Ctrl + c
b. I b. Ctrl + v
c. V c. Ctrl + p
d. Z d. Ctrl + d

112. Which letter is represented by ‘iii’ on the keyboard? 117. What is the shortcut key combination for bold?
a. B a. Ctrl + l
b. C b. Ctrl + v
c. V c. Ctrl + p
d. M d. Ctrl + b

113. Which application software is best suited to prepare budgets,

invoices and contact lists? 118. Which of the following tools may be used to find a synonym?
a. Database a. Grammar
b. Word processing b. Spelling
c. Spreadsheet c. Text
d. Email d. Thesaurus
119. __________________ is a specific typeface of a certain size
114. Using database software you can __________. and style.
a. Add, change and delete data a. Text
b. Sort and retrieve data b. Character
c. Create forms and report c. Font
d. All of the above d. Letters

115. ________________ is the process of reviewing any text, either 120. Which of the following is included in paragraph formatting?
hard copy on paper or electronic copy on a computer and i. Alignment
checking for typos and other errors. ii. Border
a. Editing iii. Indentation
b. Formatting
c. Proofreading a. i only
d. Overtyping b. iii only
c. i and ii only
d. All the above
121. Which of the following is included in page formatting? Which of the following type of paragraph describe the figure
i. Shading above?
ii. page layout a. Inset paragraph
iii. page background b. Blocked paragraph
c. Hanging paragraph
a. ii only d. Indented paragraph
b. iii only
c. ii and iii 126. ‘Th’ is the abbreviation for _________.
d. i, ii and iii a. The
b. That
122. Which of the following is NOT a type of heading? c. This
a. Subject heading d. There
b. Column heading
c. indented heading 127. Which of the following is the most appropriate abbreviation
d. Marginal heading for ‘your’?
a. Ur
123. Which of the following heading serves as the topic of a letter? b. Yr
a. Sub heading c. Y
b. Main heading d. Yo
c. Paragraph heading
d. Subject heading 128. What does stet suggest?
a. Delete the word
124. When using spaced capital, how much spaces should be used b. Replace the word with another word
to separate a word? c. Let it remain as it is
a. 2 d. Insert a word
b. 1
c. 3 129. What does ‘#’ mean?
d. 4 a. Insert a space
b. Delete
125. Xxxxxxxxxxxxxxxxxxxxxxxxxx c. Replace
Xxxxxxxxxxxxxxxxxxxxxxx d. New paragraph
xxxxxxxxxxxxxxxxxxxxxxxx
130. This symbol is indicating that the editor should: 134.How many times can A4 paper be folded to fit in a C5/6 and DL
a. Go to a new a paragraph sized envelope?
b. Transpose a. Three
c. Insert b. One
d. Delete c. Twice
d. Five
131.Which of the following is NOTa Stationery supply?
(a) Paper 135.A4 paper is commonly used for?
(b) Stapler a. Post cards
(c) Labels b. Invitations
(d) Printer c. Business cards
d. Letters
132.Which of the following is the main category of Envelopes?
I. Pocket Envelope 136. The arrangement of placeholders on a blank slide in
II. Window Envelope preparation a PowerPoint Presentation is:
III. Banker Envelope a. Template
b. Slide layout
(a) I,II,III c. Design
(b) I and II d. Presentation
(c) I and III
137. What is stationery?
(d) II and III
a. Tools used in the home
b. It is a position to be in
133.Which of the following best defines communication?
c. It is writing materials and office supplies
a. Process of exchanging data
d. It is a type of computer.
b. The process of communicating
c. The process of transmitting information from one
person to another 138. What 3 things should you consider when selecting paper?
d. Process of exchanging data through a suitable medium a. size, appearance, lines
b. lines, borders, colors
c. size, texture, weight
d. texture, color, lines
139. Which of the following are names of envelopes? 144. The top margin of a Legal document is usually?
a. onionskin, parchment a. 1.5 or 2 inches
b. bankers, onionskin b. 3 inches
c. pocket, banker c. 0.5 inches
d. airmail, window d. 2.5 inches

140. What does the weight of a page refer to:

a. The thickness 145. A school wishes to advise the parents of all events for the
b. The number of pages term. Which of the following medium would be the most
c. The type of paper suitable?
d. The texture a) Programme
b) Notice
141. Which of the following Display Document is used for a Pre- c) Agenda
event? d) Circular letter
a. Name Plates
b. Menu 146. Which of the following would fall under the category of
c. Thank you card committee documents?
d. Notice i. Memorandum
ii. Agenda
142. A hardware component that keeps data, information and iii. Minutes of meeting
program instructions permanently is called: iv. Scope of works
a. output device
b. input device a) I,iii
c. storage device b) iii,iv
d. peripherals c) ii,iii
d) i,ii,iii
143. A Flyer is usually typed on which size paper?
a. A6
b. A3
c. A4
d. A5
147. What is the most appropriate salutation for a letter that is Fully 151. In a blocked style memorandum, which punctuation style is
Blocked? being used:
a. Hi Jessica a. Punctuation marks
b. Dear Madam b. Open punctuation
c. Dear Lorna c. Mixed punctuation
d. Dear Dr. Thomas; d. Full punctuation

148. Mary is taking into consideration the paper type for her 152. In a spreadsheet, oblique heading is normally created at:
technical homework and she needs to know what to look for a. 45 degrees
when selecting the most appropriate paper type. Help her by b. 90 degrees
selecting the aspects needed for a paper type. c. 35 degrees
i. Size d. 50 degrees
ii. Length
iii. Texture 153. Tabulation can BEST be described as
iv. Weight a. Act of arranging data in a tabular form
b. A table
a. ii, iii, iv c. A computer application that stimulates worksheets
b. i, iii, iv d. A single working area in a spreadsheet file consisting of
c. i, ii, iii columns and rows.
d. I, iii
154. Workbook can BEST be described as
149. Which of the following is NOT a disadvantage of computer a. Act of arranging data in a tabular form
usage? b. A collection of related worksheets that are saved as one
a. High cost to set up computer system file
b. The integrity of the data could be compromised c. A computer application that stimulates worksheets
c. Space for storage is increased d. A single working area in a spreadsheet file consisting of
d. Replace jobs usually done by individuals columns and rows.

150. A3 paper is used to create: 155. The box at the intersection of a row and column that hold one
a. Greeting cards data item is a _________.
b. Invitation a. Cell
c. Letters b. Active cell
d. Small posters c. Cell address
d. Cell heading
 161. Which of the following is used to display a hierarchy in a firm?
156. Which of the following is NOT a function in spreadsheet? a. Flowchart
a. =SUB(A2,G5) b. Organization chart
b. =SUM(A9:V5) c. Organization flow
c. =SUBTOTAL(A2:E4) d. Hierarchy chart
d. =PRODUCT(D3,G4)
162. Legal documents are needed for which of the following
157. When doing calculations in spreadsheet which punctuation is commercial transactions?
necessary before any information? i. Sale of property
a. = ii. Hiring employees
b. , iii. Sale of goods on credit
c. :
d. # a. i only
b. ii only
158. Which of the following is a cell range? c. i and ii
a. A5 d. i, ii and iii
b. (A5:A7)
c. (A5,A7) 163. Which of the following words are usually typed in capital
d. (A5;A’7) letters in legal documents?
i. BETWEEN
159. The parallelogram in the flowchart indicates ii. UPON ENTRUSTED
a. Information iii. IN WITNESS
b. Data
c. Start a. i and iii
d. A decision b. i only
c. iii only
160. Which of the following shapes show the end of the process in d. i, ii and iii
a flowchart?
a. Rectangle 164. Which of the following margins are appropriate for legal
b. Diamond documents?
c. Data a. Top 1.5”, left 1” right 0.5” bottom 0.5”
d. Oval b. Top 2”, left 1.5”, right 1”, bottom 1”
c. Top 1.5”, left 1.5” right 1”, bottom 1”
d. Top 1.5”, left 1.5” right 0.5”, bottom 1”
165. A legal document can be folded ___ or _____ times.
a. 1 or 2 170. Which of the following is NOT a legal document?
b. 3 or 4 a. Contract of employment
c. 5 or 6 b. Bill of specification
d. 0 or 2 c. Conveyance
166. A brief statement or description of a legal that allows it to be d. Lease
identified is a
a. Reference statement 171. ‘A legally binding agreement between two or more persons
b. Bibliography that is enforceable by law.’ This is the definition for
c. Index a. Contract of employment
d. Endorsement b. Scope of work
c. Conveyance
167. Which of the following statements isFALSE about typing up a d. Lease
WILL?
a. The will must be typed exactly as seen. 172. Which of the following legal documents are used for the
b. The body of the will is typed in double line spacing. buying and selling of real estate?
c. The words LAST WILL AND TESTAMENT OF must be a. Lease
typed in capitals. b. Conveyance
d. The name of deceased is usually typed in initial caps. c. Bill of specification
d. Agreement
168. Which of the following envelope is bordered with blue and
red? 173. Which of the following is NOT a technical document?
a. Airmail envelope a. Builder’s specification
b. Pocket envelope b. Bill of specification
c. Banker envelope c. Scope of work
d. Padded envelope d. Bill of Quantity

169. Which of the following envelopes is there no need to put the 174. Which of the following statement is FALSE about the Builders’
address on the outside? Specifications?
a. Banker envelope a. It is prepared by a contractor
b. Pocket envelope b. It adds clarity to any drawing
c. Window envelope c. Describes of the materials to be used
d. Airmail envelope d. It has three parts: the heading, body and closing
175. The heading of the builders’ specification includes: a. i only
i. Customer’s Name b. ii only
ii. Summary of the location and purpose c. i and ii
iii. Contractors information d. i, ii and iii
a. i only
b. ii only 179. Which of the following are types of electronic
c. i and ii communication?
d. All the above i. Teleconferencing
ii. Facsimile
176. Which of the following technical documents is used during the iii. World Wide Web tools
bidding process? a. i only
a. Builders’ specification b. ii only
b. Bill of specification c. i and ii
c. Bill of quantity d. All of the above
d. Scope of works
180. The transmission of the information in a timely manner with
177. Novels are usually prepared with the following confidentiality describes the factor ________________.
considerations: a. Genre
i. Typed in double-spaced on one side b. Time zone
ii. A4 paper c. Reliability
iii. Have a wider right margin d. Effectiveness
a. i only
b. ii only 181. The world’s largest network is
c. i and ii a. Internet
d. i, ii and iii b. LAN
c. WAN
178. Poems are generally typed in the following format: d. BAN
i. Centred horizontally and left justified
ii. Title centred in capitals or initial caps 182. Documents sent over a telephone line are done so through
iii. The poet’s name is typed underneath the poem to __________.
the left a. Internet
b. Multimedia messaging service
c. Fascimile
d. Short Message Service (SMS)
183. ‘Text communication service component of phone, web or 186. A Filing System can BEST be described as
mobile communication systems, using standardized a. a set of policies, procedures and methods used for
communications protocols that allow the exchange of short organizing and identifying files or records to increase
text messages’ describes the speed of retrieval, their storage and preservation.
a. SMS b. a set of procedures and methods used for organizing
b. MMS files or records to increase the speed of retrieval, their
c. E-mail storage and preservation.
d. WWW c. a set of policies and ways used for identifying files
records to increase the speed of retrieval.
184. Which of the following are features of e-mail? d. a set of methods used for organizing and identifying
i. Address book files or records to increase the speed of retrieval, their
ii. Auto responders storage and preservation.
iii. Message tracking
187. Which of the following is the internal drive?
a. i only a. C- drive
b. ii only b. I- drive
c. i and iii c. A-drive
d. All the above d. D- drive

185. ______________________ is an administrative function that 188. A device on a computer that can be used to store data and
sees to the efficient creation, storage, retrieval, retention and documents is called a/an
disposal of documents. a. Drive
a. Database management b. Storage
b. Document management c. Input
c. Document filing d. Output
d. Filing systems
189. A container on a computer for storing files is called a
a. Cabinet
b. Storage device
c. Folder
d. Document manager
190. Which of the following is not a feature of an Electronic Filing 194. Which of the following is considered to be a display works?
system? i. Organization chart
a. Documents are stored on CD, DVD and flash drive ii. Flow charts
b. Can be affected by power problems iii. Menu
c. Only one person may use the filing at any one time
d. Files are electronically stored a. i only
b. ii and iii
191. This measure prevents data from being written in an area c. i and ii only
where data is already stored. d. All the above
a. Overwrite protection
b. Encryption 195. Legal documents can be typed on
c. Read-only access i. A5
d. Restricted access ii. A4
iii. Legal size
192. Which of the following is NOT a file retention measure? iv.
a. Archive a. iii only
b. Retention period b. ii and iii
c. Firewall c. i and iii
d. Destruction date d. i, ii and iii

193. Which of the following is NOT a feature of a manual filing 196. Which of the following programs protect the computer
system? against bugs by identifying and removing any computer viruses
a. One document can be used by several persons at found in memory, storage devices and incoming files?
one time. a. Firewall
b. Folders are stored in filing cabinets b. Antivirus Program
c. Documents are paper based c. Restricted Access
d. Documents can be destroyed by fire and water. d. Malware Program

197. Advanced Display includes all of the following EXCEPT:

a. Flowchart
b. Organization Chart
c. Newsletter
d. Vertical and Oblique headings
198. Which of the following process shows how the simple 202. “Sh” is the abbreviation for which of the following words?
computer system works? a. should
a. Input, storage, output, process b. shell
b. Input, process, storage, output c. shout
c. Input, storage, process, output d. shall
d. Input, output, process, storage
203. Which of the following type of storage is used to boot a
199. “Cloud computing refers to remotes or satellite storage which computer?
makes information difficult to lose, there you can store, a. Application
backup and retrieve files”. All of the following are applications b. Utility
for Cloud Computing except: c. System
a. iCloud d. Hardware
b. Google Drive
c. Gmail 204. Carlene is producing an electronic presentation for the
d. Drop box manager who will be attending a seminar overseas. Which
of the following is BEST suited for taking the data with him?
200. All the following are purposes of an electronic database a. Hard drive
management system EXCEPT. b. Floppy disk
a. Collect Information c. DVD
b. Makes Data more vulnerable d. Flash drive
c. Organize Information
d. Store Information 205. Preprinted contact information on a company’s stationery is
known as:
201. Tianna wrote on ………………… pages for the presentation. a. Header
b. Template
a. separate c. Letterhead
b. separate d. Footer
c. separete
d. separate 206. Minutes of a meeting:
a. List decisions taken at a meeting
b. Is a list of items discussed in the meeting
c. Informs persons of an upcoming meeting
d. Summarizes what took place in the last meeting
207. Which of the following is the correct formula to subtract
the value in cell D5 from the value in cell D6? 212. I am proud of my ………………………………………….. in EDPM
a. =(SUB)D6-D5 class.
b. =D5-D6 a. achevements
c. =D6-D5 b achievements
d. =DIF(D6-D5) c. achievments
d. acheivements
208. How many line spaces are left between the body of the
letter and the complimentary close, as well as between 213. Which of the following devices is used to read pencil or pen
complimentary close and writer’s signature? marks on a multiple-choice answer sheet?
a. One and four a. OCR
b. Two and four b. MICR
c. None and six c. POS
d. Four and two d. OMR

209. Which of the following features is used to create a 214. Which of the following is BEST suited for a clerk to transmit
presentation with a consistent appearance on all slides? a message to members of staff about a social event?
a. Slide master a. Letter
b. Animation b. Notice
c. Design template c. Agenda
d. Home d. Fax

210. The cell reference C9:C15 refers to cells located in 215. The MAIN difference between a log and a traditional
a. Column C, rows 9 to 15 website is that a blog
b. Column C, namely rows 9 and 15 a. Is frequently updated
c. Column C, rows 9 to 10 and 10 to 15 b. Can be used for marketing
d. Row C, columns 9 to 15 c. Has more up-to-date content
d. Can only be accessed by a single user
211. In which of the following components can the CPU, ROM
and RAM be found?
a. Hard board
b. Hard drive
c. Memory card
d. Motherboard
216. In the URL http://www.toys.com, the phrase ‘toys.com’ 221. Which of the following is an example of literary work?
represents the a. poem
a. extension b. dance
b. domain name c. painting
c. company name d. movie
d. internet company
222. Which of the following is located at the lowest level of the
217. Electronic mail may be transmitted using a file structure in an electronic filing system?
a. printer a. folder
b. computer b. driver
c. fax machine c. file
d. printer d. sub-folder

218. Which of the following storage systems would be MOST 223. The document which is used as a guide to destroy the
suitable for a client register in a large organization? original hard copy content of a file after scanning is called a
a. microfilm a. service contract
b. image based b. vendor contract
c. paper based c. retention schedule
d. electronic d. disposal schedule

219. Which of the following should be used to keep track of 224. Which of the following is the correct APA style referencing
different versions of a document? format when the information is sourced from a book?
a. version manager a. Last Name, Initial (year). Title of Book, Publication Date.
b. version control b. Publication Date. Title of Book. (year). Last Name,
c. track control Initial.
d. track image c. (Year). Title of Book. Last Name. initial. Publication
Date.
220. Which of the following features is MOST appropriate for d. Title of Book. (Year). Publication Date. Last Name,
sorting files in a folder to identify the latest version? initial.
a. size
b. date
c. type
d. name
225. Which of the following lists is placed at the end of a 229. In document management, a retention schedule details
research paper and includes information on the titles of a. the way a document is created, filed and
sources and their authors, and publication data? maintained
a. citation b. how the original document is to be created and
b. quotation stored
c. summary c. any activity that needs to be scheduled ahead of
d. bibliography the time of destruction
d. the length of time each document will be kept as
226. Which of the following practices is NOT a desired habit in an active record
the workplace?
a. recognizing diversity 230. Which type of alignment allows the texts in the document
b. respecting the rights of others to be distributed evenly between the margins?
c. wearing the appropriate attire a. left align
d. sharing confidential information b. right align
c. center
227. Which of the following are NOT protected by copyright? d. justify
a. inventions
b. books 231. Which of the following is NOT a peripheral device?
c. films a. mouse
d. broadcasts b. speaker
c. keyboard
228. Which of the following would strategies would BEST reduce d. floppy disk
the risk of invasion of privacy over the Internet?
a. set the browser to disallow cookies 232. An advantage of using the Internet for research is that
b. use encryption techniques during transmission a. the data have been written by experts in the field
c. change the internet service provider regularly b. it is readily available and users can access the latest
d. increase the level of security settings on the research
browser c. the data are always reliable and available to
multiple users
d. it is up-to-date and the data can be saved by
copying and pasting
233. The abbreviation WWW represents 237. Using someone else’s idea or words without properly
a. Word Wild Web documenting the original source is known as
b. Word Wide Web a. editing
c. World Wide Web b. copyright
d. World Wild Web c. plagiarism
d. misquoting
234. Which of the following are advantages of using electronic
mail (e-mail) instead of postal mail? 238. Which of the following words is represented by “a/c”?
i. speed of delivery a. account
ii. access from any location b. accommodation
iii. receipt of bulk mail from unknown sources c. accomplish
d. accurate
a. I and ii only
b. I and iii only 239. At what angle should your knees bend when you are using
c. ii and iii only the computer for typing?
d. I, ii and iii a. 300
b. 450
235. Which of the following factors should be considered when c. 600
sending information about a pending hurricane? d. 900
a. location
b. efficiency 240. What does the abbreviation UPS stands for?
c. degree of urgency a. Unlimited Power Supplier
d. level of confidentiality b. Universal Protection System
c. Uninterrupted Power Supply
236. Which of the following is an advantage of an electronic d. User-friendly Programming System
filing system compared with a manual filing system?
a. it takes up less space 241. The main goal of ergonomics is to:
b. it is cumbersome to work with a. Help employees be more productive
c. it can be accessed if there is no electricity b. Improve workplace communication
d. it can only be accessed by a single user c. Minimize the risk of strain and injury
d. Get task done more efficiently
242. Computer work stations should be positioned so that: 246. Maintenance programs such as disk backup, disk
a. The screen is well-lit by direct sunlight defragmenter and error checking are called:
b. The light hits the screen at a 900angle a. Application programs
c. The glare from the screen can reflect b. Antivirus software
d. The work area is well-lit and without glare c. Utility program
d. Database management program
243. Which of the following is recommended for cleaning
keyboards? 247. Which of the following is the most important reason for
a. A feather duster purchasing adjustable office furniture?
b. A lint-free cloth a. Gives the office an up-to-date appearance.
c. A screen-cleaning liquid b. Can be modified to suit each individual
d. A gentle detergent c. Always provides good back support
d. Gives workers a good posture.
244. ____________ forces are caused by maintaining the same
posture for a long time. 248. A large collection of related files is called a
a. Static a. field
b. Repetitive b. database
c. Twisting c. record
d. Stretching d. sector

245. Which of the following is most likely to cause a repetitive 249. A mouse, joystick and trackball are all examples of which of
strain injury? the following devices?
a. Reading from class computer screen without a. Scanning
wearing eye glasses. b. Voice input
b. Maintaining the same position for a long period of c. Pointing
time d. Video input
c. Getting up from the computer every few minutes
d. Using a wrist support when typing 250. Which of the following devices might be used to transmit
electronic mail?
a. Monitor
b. Printer
c. Smartphone
d. Fax machine