SESSION GUIDE

Session 1: Addressing Communication Gaps for Effective Leadership

Duration
of Session 4 hours

Key
● Communication Gap is the misinterpretation of information or
Understandings
to be the complete lack of communication within the company.
developed ● Identifying Communication Gap will create an effective
communication in the workplace.
● A strategic communication plan is a written plan outlining
communication to your team on your organization's objectives.
This plan is deliberate with messages and tactics used to help
engage employees with your strategy and fuel performance
success for your organization.

Learning
Objectives At the end of the session, participants are expected to:
1. Identify the causes and solutions of communication gap
within the organization.
2. Design a Strategic Communication Plan for the workplace.
3. Manifest communication in accomplishing assigned tasks.

Resources slide deck

art materials such as pentel pens, manila paper

Introductory SAY:
Activity 1. The pair will sit back-to-back with a paper and pencil each.
(10 minutes) One member takes on the role of a speaker, and the other
Back-to-back plays the part of the listener.
drawing The speaker describes a geometric image from a prepared set, and
the listener tries to turn this description into a drawing without
looking at the image.
ASK:
Speaker Questions:
● What steps did you take to ensure your instructions were
clear? How could these be applied in real-life interactions?
● Our intended messages are not always interpreted as we
mean them to be. While speaking, what could you do to
decrease the chance of miscommunication in real-life
 dialogue?

Listener Questions:
● What was constructive about your partner’s instructions?

● In what ways might your drawing have turned out

differently if you could have communicated with your
partner?

Possible answers:
Speaker Answers:
1. I take note to give simple and understandable instructions so
that the listener will easily to comprehend what I am talking
about. This could ne applied in real-life interactions most
especially inside the workplace, giving instructions to
subordinates, relaying information to colleagues.
2. To decrease the chance of miscommunication in real life
dialogue, I’ll make sure to have a clarification after giving
such information so that I can entertain their queries also
while explaining the content I can give them sample
situations to help them picture out what I want them to
understand.

Listener Answers:
1. The constructive about my partner’s instructions is the
descriptions she’s/he’s giving most especially the specific
and details.
2. It will turn out so different than the original pic if we wasn’t
able to communicate properly, I may have misinterpreted all
informations she’s/he’s been giving if i am not aware enough
in all the details.

Answers may vary.

SAY: Storytelling with CCSG
1. The participants simply relate a narrative using CCSG.
Activity Describe a past success of the group pr team where their
(15 minutes) collective strengths helped them succeed.
Storytelling
with CCSG Characters Conflict Struggle Goal
*people who *challenge that *hindrance *objective
are involved the team faced

2. Accomplish the task shown on screen and write your

responses on a Manila paper.
3. Choose a rapporteur to present your output in 2 minutes.
ASK:
Analysis 1. How did you find the activity?
(5 minutes) 2. How did the activities help you create your perspective about
communication?
3. What insights did you gain from the brainstorming activity?

Possible Answers:
1. The activity was fun and eye-opener, fun and eye-opener in a
way that we were able to look back and reflect on our past
 success and how important group cooperation in each task
given.
2. It helps us reflect the essence of communication, how vital it
is in every tasks given and how miscommunication may lead
to the group’s dysfunction.
3. The insight I gain from the brainstorming activity is the
importance of communication in process, two heads is better
than one and that cooperation and camaraderie in each of us
can aim a success out of the activity.

Answer may vary.

NOTE:
Abstraction/ Used the slide deck to discuss the following:
Generalization A. Definition of Communication Gap
(1hr. and 45 B. Impact of Pandemic in Effective Communication
minutes) C. Communication gap in the workplace
- Cause
- Solution
D. Organizational Communication Plan Best Practices
E. Designing a Communication Strategic Plan

ASK:
a. What are the cause of communication gap in a workplace?
b. How does the pandemic greatly affect the communication
in a workplace?
b. What are the solution to address communication gap?
c. What are the communication plan best practices?
d. how important is a Strategic Communication Plan?

Possible Answers:
a. The common cause of communication gap in a workplace is
experiencing fear and doubts, wrong attitude and body
language, inappropriate channeling, or timing.
b. This drastic shift to a remote workforce, as well as a new
emphasis on making workspaces more hygienic and
working in “shifts” for the duration of the pandemic, will leave
a lasting impact on office communications. Managers must
prioritize messaging for workers, ensuring that all
employees have the most up-to-date information about the
developing situation as well as the resources needed to
fulfill their role.
c. The common solution for communication gap is recognizing
the causes, analyze different solutions, and follow up,
encouraging to speak up, listen and be transparent.
d. The organizational Communication Plan Best Practices are
assessing the current state of organizational
communication, think about incorporating digital tools, find
ways to appeal to a variety of communication style,
reminding employees and getting rid of unnecessary silos.
e. Putting a communication strategy into place allows
employees to refer to a standardized plan to interact with
managers, colleagues and clients. A communication
strategy ensures that everyone involved has adequate
information to communicate about it, maintaining
consistency in the workplace and preventing any ambiguity.
Application Group Activity
(1 hr. and 15 SAY:
minutes) 1. Design a Strategic Communication Plan for a whole grading
in your assigned year level. Use the format given by the
speaker.
2. Display your output and choose a representative to explain
your work.
Concluding NOTE:
Activity 1. Synthesize the insights of each group.
(25 mins.) 2. Link the synthesis to the importance of knowledge in
addressing communication gaps in the workplace and the
vitality of strategic communication plan.
3. End the session by sharing the quotation of Christopher
Morley;
“There is only one rule for being a good talker—learn to
listen.”

Session 2: Introduction to MS Teams

Duration
of Session 3 hours

Key
● Microsoft Teams is a persistent chat-based collaboration
Understandings
to be platform complete with document sharing, online meetings,
developed and many more extremely useful features for business
communications
● Teams is very intuitive and the learning curve is quite small
compared to more complicated collaboration tools
● Brings simplicity to teamwork by collaborating, sharing,
communicating and doing it all under one platform.
Learning
Objectives At the end of the session, participants are expected to:
1. Get an understanding of what Microsoft Teams can do for
you
2. Highlight some key features to help increase your
organization’s productivity
3. Creating a team for your class

Resources slide deck

art materials such as markers, short bond paper

Introductory SAY:
Activity Observe the photos in front and explain what you see and what its
(10 minutes) use is in the present times.
Picture
Analysis ASK:
Questions:
1. How important are the tools the photo shown?
2. How it helps the current situation on work from home set up
and distance learning through online classes?
 Possible answers:
1. The tools shown (zoom and google meet) are important
these days especially in accessible communication within a
group of people or organization
2. The tools shown are used in conducting online classes as
well us reconnecting with colleagues and conducting meeting
and seminars virtually for information dissemination.
Answers may vary.
SAY: Explain it from a Word
1. The participants are divided into groups
Activity 2. They will be given a piece of bond paper and each group
(15 minutes) will formulate the first word they have in mind when they
Explain it from heard ONLINE CLASS AND VIRTUAL MEETING.
a Word 3. The group will chose a speaker to explain the word they
choose in front

ASK:
Analysis 1. How did you find the activity?
(5 minutes) 2. How did the activities help you create your perspective about
ONLINE CLASS AND VIRTUAL MEETING?
3. What insights did you gain from the brainstorming activity?

Possible Answers:
1. The activity was relatable because we share common
dilemma of the words given, we also understand different
stands of the other groups on the words they chose to
present.
2. It helps us reflect the pros and cons that we experienced in
connection with the explanation we had in line with the words
given
3. The insight I gain from the brainstorming activity is the
importance having a stable platform in conducting online
classes and virtual meeting, it’s a big help during this present
time to easily organize and systematize schedules, classes
and conferences between students and teachers.

Answer may vary.

NOTE:
Abstraction/ Used the slide deck to discuss the following:
Generalization A. Definition of Microsoft Teams
(1 hour and 15 B. Microsoft Teams Requirements
minutes) C. Benefits of MS Teams
D. MS Teams Features:
- Creating Team
- Creating Channels
- Documents and Conversations
- Sharing Files
- Starting and Scheduling a Meeting
- Sharing Screen

ASK:
a. What are the benefits of using MS Teams?
b. What are the features of MS Teams?
 Possible Answers:
a. Teams increases productivity by making all your
collaboration– conversations, chats, online meetings,
shared files, tasks, etc. available in one single app and
one single interface. In addition to the widely used
apps from Microsoft, you have a wide range of 3rd
party apps that integrate into Teams so that your users
never have to leave the Teams app to get their work
done. With Teams, you can easier focus your attention
on work-related topics and prioritize your time better,
Increased transparency, seamless move to a digital
place and new team members can more quickly get up
to speed.
b. Teams and channels. Teams are made up of
channels, which are conversation boards between
teammates.
A chat function. The basic chat function
is commonly found within most collaboration apps and
can take place between teams, groups, and
individuals.
Document storage in SharePoint. Every
team who uses Microsoft Teams will have a site in
SharePoint Online, which will contain a default
document library folder. All files shared across all
conversations will automatically save to this folder.
Permissions and security options can also be
customized for sensitive information.
Online video calling and screen
sharing.
Enjoy seamless and fast video calls to
employees within your business or clients outside your
business.
Application Group Activity
1 hour SAY:
1. Create Teams on the grade level you are currently handling
and scheduled a meeting
2. Create teams with your department and do a trial and error
on video calling and conversation on the chat box
3. Attached files on the conference or inside the teams
Concluding NOTE:
Activity 1. Synthesize the insights of each group.
(10 mins.) 2. Link the synthesis to the vitality of virtual video call tools as
bridge in conducting online classes
3. End the session by sharing the quotation of Phil Collins:
“In learning you will teach, and in teaching you will learn”

Prepared by:

SHENA MARIE T. PESCADOR, LPT

Facilitator