OGL 481 Pro-Seminar I:

PCA-Human Resource Frame

Worksheet
Worksheet Objectives:
1. Describe the human resource frame
2. Apply the human resource frame to your personal case situation

1) Briefly restate your situation from Module 1 and your role.

In 2022 Daikin merged with Goodman to expand business in North America. The

business units struggled with aligning with direction and process outlined to

complete projects. The Goodman business unit did not prioritize the value in training

and did not follow Daikin standards for training development. As the Senior

Instructional Developer, my role is to develop, implement, and manage technical

training materials for HVAC products.

2) Describe how the human resources of the organization influenced the

situation.

The human resources department played a limited role in the decision-making

process in regard to aligning direction and process to complete projects. They were

not participants in our meeting to establish positive communication links amongst

our departments’ management and leadership. However, HR was available for

consultation when merging the business units to ensure that there wasn’t any

wrongful termination and that we kept as many employees as possible during the

merger. “Companies historically offering long-term security have abandoned their

commitment in the face of severe economic pressure” (Bolman &Deal, 1994).

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 Daikin’s HR was able to support, promote, and help satisfy people in positions

throughout the merger.

Throughout the merger HR supported the process by answering questions from

concerned employees about what would happen to their role in the company or

addressing concerns about being laid off. They also provided corporate training on

how to maintain positive in a workplace and training that covered corporate polices

and procedures. Overall, human resources did not have a direct influence on my

department’s situation, but they participated in a supporting role to employees

throughout this delicate situation by providing training and guidance.

3) Recommend how you would use the human resources for an alternative
course of action regarding your case.

I would have involved human resources in the initial discussions about expectations

and responsibilities of the new roles to stress the importance of the company’s

philosophy and ensure that the efforts we were making fell within our standard. HR's

role is to protect employees' jobs. If they had been included in the discussions, they

could have ensured that their roles were not threatened and potentially prevented

some backlash.

HR could have provided additional information and training to help aid the transition

and ensure that their job was secure so that they could trust and effectively

collaborate with other teams on our development.

4) Reflect on what you would do or not do differently given what you have
learned about this frame.

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 From what I’ve learned about this frame, I would have involved employees in

discussions about organizational decisions, their roles, and responsibilities. By

working with human resources, we could have created transparency about what the

expectations were to allow open communication and trust. This act would have

established knowledge of their job and its security which in turn would motivate them

to work with others to meet performance goals

Prioritizing employee retention by involving and empowering them during uncertain

situations aligns with the human resources frame and potentially creates positive

outcomes that foster optimal ability and motivation to increase overall organizational

performance.

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 Reference

Bolman, L. G., & Deal, T. E. (1994). Reframing organizations: artistry, choice, and

leadership. Industrial and Labor Relations Review, 47(2), 342.

https://doi.org/10.2307/2524435