Professional Documents
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EMAIL : sheilajerono@gmail.com
ADM 43283
Date: 08/10/2023
ii
DEDICATION
I dedicate this work to my beloved family members especially my parents and
my siblings. You gave me the reason to study hard.
iii
ACKNOWLEDGEMENT
I am very grateful to the almighty God for giving me good health, guidance and
strength to do my business plan. My sincere thanks to my parents for their
social, moral and financial support during writing of the business plan. I also
appreciate my friends especially mg best friend Phyllis for helping, correcting
and supporting me while writing the business plan. Thanks to my business plan
supervisor, for guidance and support during the business plan.
iv
Table of Contents
Contents
P.O BOX : 5064-10500, Bungoma....................................................................................................................i
PHONE NO +254 741 157904.........................................................................................................................i
ADM 43283......................................................................................................................................................i
PRESENTOR: SHEILA JERONO.....................................................................................................................i
DECLARATION............................................................................................................................................................ii
DEDICATION............................................................................................................................................................iii
ACKNOWLEDGEMENT.......................................................................................................................................iv
Table of Contents.........................................................................................................................................................v
MARKETING PLAN...............................................................................................................................................vi
ORGANIZATION AND MANAGEMENT PLAN...........................................................................................vi
OPERATIONAL AND PRODUCTION PLAN.................................................................................................vii
FINANCIAL PLAN..................................................................................................................................................vii
1.0 BUSINESS DESCRIPTION................................................................................................................................1
CHAPTER ONE.........................................................................................................................................................1
1.1 BACKGROUND OF THE OWNER..................................................................................................1
1.2 BUSINESS NAME............................................................................................................................................1
1.3 LOCATION AND ADRESS.............................................................................................................................1
1.4 FORM OF OWNERSHIP..................................................................................................................................2
1.5 TYPE OF BUSINESS.........................................................................................................................................2
1.6 PRODUCTS AND SERVICES........................................................................................................................3
1.8 INDUSTRY..........................................................................................................................................................3
1.8.1 BUSINESS GOALS......................................................................................................................................4
1.9 ENTRY AND GROWING STRATEGY........................................................................................................4
Entry plan........................................................................................................................................................4
GROWTH PLAN.......................................................................................................................................................4
CHAPTER TWO........................................................................................................................................................5
2.0 MARKETING PLAN.........................................................................................................................................5
2.0.1POTENTIAL CUSTOMERS..........................................................................................................................5
TABLE 2:SWOT ANALYSIS............................................................................................................................7
v
CHAPTER THREE......................................................................................................................................11
3.0 ORGANIZATION AND MANAGEMENT PLAN...................................................................................11
3.1 KEY PERSONEL..............................................................................................................................................11
Responsibilities of the manager.......................................................................................................................11
salary structure table 3....................................................................................................................................14
Insuarance Services..................................................................................................................................................16
CHAPTER FOUR.........................................................................................................................................17
TABLE 4 PRODUCTION FACILITIES.........................................................................................................17
4.2 PROPOSE STRUCTURE PLAN..................................................................................................18
4.3 OPERATION AND PRODUCTION STRATEGY....................................................................................18
PRODUCT/SERVICES DESIGN DEVELOPMENT........................................................................18
4.4 MONTHLY PRODUCTION OPERATION COST...................................................................................19
PRODUCTION PROCESS....................................................................................................................................19
REGULATION AFFECTING THE OPERATION............................................................................................20
GOVERNMENT REGULATION........................................................................................................................20
INSURANCE ACT..................................................................................................................................................20
ENVIRONMENT REGULATION...................................................................................................................21
HEALTH REGULATION.....................................................................................................................................21
CHAPTER FIVE....................................................................................................................................................22
5.0 FINANCIAL PLAN...........................................................................................................................................22
5.1 PRE-OPERATIONAL COST...........................................................................................................................22
APENDIX.................................................................................................................................................................. 28
vi
EXECUTIVE SUMMARY
BUSINESS
DESCRIPTION
The business will operate under the name Sheila's baby Shop and will be
situated in Bungoma town, Kenyatta Street, it is situated next to co-operative
bank, opposite Manyatta plazza.Sheila jerono is the owner of the shop. The
proposed business address will be P.O Box 5064-1050, Bungoma and the phone
number is 0710751351 for easy communication. The business will start on 10th
May 2022.The main activity of the business will be selling of various types of
babies' assecories.
MARKETING PLAN
The business potential customers will include the pregnant women and mothers
of Bungoma County. The business intends to use various marketing techniques
including employment qualification. The business is also going to face two
competitors namely; Mummy kids baby shop and Cliff baby shop.
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OPERATIONAL AND PRODUCTION PLAN
The business will need shelves, mirrors, drawers, Closed circuit television
(CCTV), office seats. It will also require stock from clothing company which
also provides transport services. The company store will be rented at a cost of
10,000 Kenya shillings per month. The opening time will be 8am to 9pm.
FINANCIAL PLAN
The business requires a capital of Five hundred thousand Kenya shillings. The
entrepreneur will raise two hundred thousand Kenya shillings in form of
owners’ equity. The remaining three hundred thousand Kenya shillings will be
borrowed from cooperative Bank of Kenya and it will be paid at a monthly
installment rate of 10%.
viii
CHAPTER ONE
1.0 BUSINESS
DESCRIPTION
1
MAYONI TOWN
KENYATTA STREET
MANYATTA PLAZZA
SHIP SHEILA’S
BABY SHOP
CLIFF’S BABYS SHOP
COOPEEATIVE BANK
KAKAMENGA HIGHWAY
MUMIAS ROUTE
BUNGOMA MARKET
NAIVA
S
SUPERMARK
ET
BUNGOMA
MAIN STAGE
2
1.6 PRODUCTS AND SERVICES
Sheila’s baby shop will offer all types of baby’s clothes and accessories like
baby walker, baby bottles, new born baby suits, baby blankets, socks, baby
bottles, baby diaper, diaper bags, baby basins and towels. This will be of best
quality. The target of the business will be new Born’s mothers, expectant
mothers and all mothers who have babies. The business will provide transport to
the customer’s premises when they make orders for the product. The clothes and
accessories will be the best in that they are made in good quality materials. The
business will ensure good interpersonal relationship with the customers. The
products will be charged at a reasonable price. The business staff will be
offering individual attention to customers.
1.8 INDUSTRY
Sheila’s baby shop falls under clothing industries which is rapidly growing due
to high population, the business sales will be high throughout the year. The
industry will employ some workers that will help the growth by working hand
in hand to ensure the company is running well.
3
1.8.1 BUSINESS GOALS
The vital business goals of Sheila’s baby shop will be both long term and short
term goals.
The long term goals will include
(i) To create self-employment
(ii) To empower the country with self-employed entrepreneurs
(iii) To satisfy the consumers, tastes and preferences
(iv) To be the most profit making venture within its locality
(v) To be the best paying business saved employees.
In addition the short term goals are:-
(i) Participate in National building through tax paying system
(ii) To expand the business purchases and its stores
Thereafter I believe that the above started goals will empower my business to be
launched in the market
GROWTH PLAN
v. Panctuality; opening at the right time.
vi. Self-organization of the work place.
vii. Cooperation and team work spirit.
viii. Personal hygiene and that of the working areas.
4
CHAPTER TWO
2.0 MARKETING PLAN
2.0.1POTENTIAL CUSTOMERS
Sheila’s baby shop will be serving one main categories of customers in the
market and therefore a possibility to adjust in case of the change of every other
category of users.
Individual customers
The category individual customers will exist in this business whereby customers
will buy products for individual use.Producfs such as baby clothes, toys, utensils
and basins, rockers, baby walkers, children’s utensils such as baby bottles and
dishes.
This category includes;
• Expectant mothers
• Mothers with children.
2.1 MARKET SHARE
As far as the survey was carried out in the location of the business to determine
the market share of which Sheila’s baby shop would take amongst other many
research has provided many encouraging information which portrays that there
is potential market share. The table below gives an appropriate market share.
5
TABLE 1 market share
Competitors Percentage
MUMMY KID’S BABY SHOP 20%
Market share
6
2.2 COMPETITION
There are three main competitors located in bungoma town. They include
mummy kids’ baby shop, cliffs baby shop and Everlyne Baby shop. They have
been in the industry for quite some time. The business will only promote or self
itself through proper management policies and high level or personal
relationship.
7
Proper No Charge business
adminis constan fairly
tration t supply prices
Everlyne Offers Sales at Sales in Lazy
baby after a higher bulk employe
shop sales price Quick es
services Poor delivery
Long delivery
working
hours
Sheila’s baby shop will employ the following techniques to cope and
overcome the competition by other related businesses.
i. Extending closing hours
ii. Employing highly skilled staffs
iii. Strategic location where all customers can access business services
iv. Good management
v. Offering deliveries to customers
ADVERTISEMENT
8
The owner shall advertise the products and services mainly through posters
which the owner will put at the strategic points within and outside the center
also through the local radio stations so that people will get to know the
existence of the business. It shall be cheap and effective method to be used.
PROMOTION
9
2.7 DISTRIBUTION STRATEGY
Sheila’s baby shop will be distributing products by use of sale representatives to
ensure products orders online are delivered successfully. The business will
facilitate transportation of the products, taking them to where they are easily
accessed by the customers. The mode of transport that is reliable around the
business location is motorbikes and at times the taxi mode of transport
depending on the client. This costs 50 Kenyan shillings around town using
bodaboda and 150kenyan shillings by use of taxi.
2.8 DISTRIBUTION CHALLANGES
The following are challenges expected as a result of distribution of products to
customers;
1) Failure of customers to respond on time to the distributed
products, they may end up being absolute
2) Mishandling of products during transportation which caused damages
and loses to the customers.
10
CHAPTER THREE
The intended business will be operated by the owner of Sheila’s baby shop.
Business shall define some major objectives it will strive to accomplish in the
Due course i.e. to provide supporting staff and services, this will be required by
the business.
The objective of the business will be achieved by qualified
workers.Managament of the baby shop will compromise of the manager who is
the owner, supervisor, salesperson, cashier and Watchman.
The management will ensure proper policies and procedures which help all
employees to carry out the business operation for greater efficiency and high
productivity.
The management will be managed and run by the owner of the business who
will be able to run the business effectively because she has more experience and
adequate management skills. The manager is the top this ensures smooth flow d
duties and responsibilities. Formulate and implement policies and procedures
relating to the business and the adducer her workers and customers on technical
issues as they arise.
Sales man -Should have good public -Keep the books and records of 1
relations sales -Receive and pay cash from
-Should have one year customers and suppliers
experience -Report daily sales to the
in relating field supervisor -Participate in sales
-Computer literate promotion -Accessing the
-Be able to speak English and customers' needs and the response
Kiswahili of products.
-Should be of aged 25 - 30
years
Superviso -Should be aged 22 - 25 year -Supervision of workers to ensure 1
r -Should have Certificate in they execute their duties.
Business Administration or any -Reporting to the manager day to
related course day activities or status of the
—Should have at least two business -Legal advisor of the
years’ experience in a manager
similar field -Should be
computer
literate
12
Accountan -Computer literate -Should -Entering all financial transactions 1
t have Certificate in Banking into
and Finance -Should be 20 financial books
years and above -Must be -Preparing pay roll
honest, trustworthy -Preparing financial statement at
the
End of the year.
-Making payment as advices by the
manager
Watchma -Should be between 30 - 40 -Reports any crime within the 1
n years -Must speak English and business to the supervisor
Kiswahili -Should be form four -Maintain peace and order within
leaver -Should have a good the
conduct business premises
-Protection of stock against fraud.
14
Sales 1 15,000 5000 20,000
person 1 8,000 2000 10,000
Watchman
Total (kshs) 75,500
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CHAPTER FOUR
4.0 OPERATIONAL AND PRODUCTION PLAN
4.1PRODUCTION FACILITIES AND CAPACITY
These are necessary requirement that helps the proposed business to facilitate
the provision of products to its esteem customers. These include:-Capital
finance-this enable the business its operations. Premise-the business will
acquire its premise by hiring. The table below shows the equipment by the
proposed business for it to start for the delivery of products to its customers.
TABLE 4 PRODUCTION FACILITIES
ITEM QUANTITY COST(KSH)
New born clothes 20 26,000
Diapers 5 packs 5,000
Diaper bags 5 6,000
Baby wipes 10 1,500
Baby wash clothes 20 1,000
Baby soaps 10 1,500
Bottles 20 6000
Burp cloths 20 2000
Breast pump 5 2,500
Milk storage bags 10 5000
Baby crib 5 5000
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Baby walker 5 15,000
Baby basins 10 12,000
Breast pads 5 3,000
Nursing pillow 5 7,500
Baby blankets 10 12,000
Baby clothes 40 4,0000
104,200
OTHER ACCESOERIES
SUPERVISOR’S OFFCJCE
STAFF ROOM
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4.4 MONTHLY PRODUCTION OPERATION COST
The enterprise will inquire the monthly production and operation cost.
The monthly production overheads for the intended businesses are as shown in
the table below:
Expense Amount Ksh
Electricity bill 800
Water bill 250
Rent 10,000
Postage 500
Advertisement 6000
Telephone 1000
Transport 2000
Total 20,550
The business will ensure that good quality is maintained in the delivery of
Products. The business will maintain good customer relation so as to attract
more customers. The business will also ensure that there is quality control in the
following. The business will ensure that materials for the business are available
in good time and that stock is well maintained as per the consumption rate.
The materials will be of high quality and obtained at a reasonable price.
The equipment especially computers will be installed carefully so as to ensure
proper working order.
PRODUCTION PROCESS
The business intends to open at eight o’clock in the morning and close at six
o’clock in the evening.
The products shall be sorted out and defective ones retuned to the supplier so
that customers are not turned off due to poor or substandard products offered.
Products will be arranged in shelves and price stickers placed under each
product.
19
There will be lunch break from 1:00 pm to 2:00 pm when the business re-opens
again.
When customers enter the business premises, the sales attendant who shall show
them where each product is located so those customers don’t spend much time
searching for such products will assist them.
The estimated cost of serving will be around kshs 20,500 per month out of the
total; projected to be around kshs 40,000 per month in the initial stages of the
business after operation begin.
i.e. {20,500/40,000} x100 =51.25%
Therefore the percentage cost of serving shall be around 51.25% per month.
REGULATION AFFECTING THE OPERATION
GOVERNMENT REGULATION
Every business operation operates through the local government authority, the
government offers licenses to business before they undertake any operation and
they are renewed yearly. The business will acquire trading license from
Bungoma county council. The business will follow good health regulation so
that the business can operate in a good enabling environment.
INSURANCE ACT
This is ensuring that the Sheila’s baby shop for both safety employees. This is
where the business will undertake to be indemnified by the insurance company.
The insurance company which is favored by the company is the CIC insurance
company. The business will insure against Fire which is a common risk which
can befall the business at any time. The business will do single insurance
because of its financial position in that the business is not stable financially.
Later the business will do double insurance after it has performed well. Single
insurance is where a business insures with only one insurance company while
double insurance is where it insurer with two companies.
20
ENVIRONMENT REGULATION
The business will ensure that the pollution of environment thus worker should maintain
good health regulation. These are the measures taken to avoid any careless accidents
from happening. All electrical wires must be insulated to avoid shocks and any danger
from happening. Life wires do cause a lot of danger to anybody around the premises; it
may cause dead when it strikes anybody. For safety reasons, the hostel gates must be
always locked to avoid any trespass by unwanted persons.
HEALTH REGULATION
The business will put consideration on health requirement on its working staff. This
includes check-ups for diseases e.g. Tuberculosis and Human Immune virus which are
common disease which weaken the immunity system of workers making them
unproductive workers.
TRADE MARK
The business will ensure there is no other business operation under same
name to avoid copyright completion and business criminals.
CHAPTER FIVE
5.0 FINANCIAL PLAN.
It helps the investor in maintaining the business and hence he can gauge whether the business
is making profit or not.
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5.1 PRE-OPERATIONAL COST.
Before the business goes into operation it will have to incur certain cost and these are shown.
ITEMS AMOUNT
Electricity 12000
Advertisement 6,000
Total 57,000
WORKING CAPITAL
ITEM YEAR 1 YEAR 2 YEAR 3
22
Details 1st 2nd 3rd 4th 5th 6th 7th 8th 9th 10th 11th 12th Total
Mon Mont Mont Mon Mon Mon Mont mon Mont Mon Mont Mont
th h h th th th h th h th h h
Cash - 3,000 5,000 4,00 6,00 7,00 5,000 6,00 7,000 8,00 8,000 5,000
Brough 0 0 0 0 0
t
Forwar
d
Equity 250, 250,0
000 00
Sales 190, 196,66 196,66 180, 196, 150, 196,66 175, 196,66 500, 71,16 71,166 2,143,
000 6.67 6.67 000 000 000 6.67 000 6.67 000 6.16 .16 000
TOTAL 440, 199,66 201,66 184, 202, 157, 201,66 181, 203,66 508, 79,16 76,166 2,393,
INFLO 000 6.67 7.67 000 000 000 7.67 000 6.67 000 6.16 .16 000
W
CASH
INFLO
WS
1 1,00 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 1000 12,00
Station 0 0
ary
License 50 50
and
Permits
Insuran 2,00 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 2000 24,00
ce 0 0
Electric 6 6 6 6 6 6 6 6 6 6 6 6 72
ity
Water 5 5 5 5 5 5 5 5 5 5 5 5 60
Adverti 800 800 800 800 500 500 500 500 500 500 500 500 7,200
sing
Telepho 50 50 50 50 50 40 40 40 40 40 40 40 530
ne
23
Repair 1,25 1,250 1,250 1,25 1,25 1,25 1,250 1,25 1,250 1,25 1,250 1,250 15,00
& 0 0 0 0 0 0 0
Mainte
nance
Tax - - - - - - - - - - - - 120,5
00
Rent 83 83 83 83 83 83 83 83 83 83 83 83 996
Total 5,24 5194 5194 5194 4,83 4384 4884 4884 4884 4884 4884 125,38 180,4
Out 4 4 4 08
Flows
Bal cld 434, 194,47 196,47 178, 257, 152, 196,78 176, 198,78 503, 74,28 636,28 2,112,
756 2.67 3.67 806 106 616 3.67 116 2.67 116 2.16 2.16 592
Table 5.6: Income Cash flow Statement
24
ASSETS KSHS LIABILITIES KSH
S
Fixed assets - Long term liabilities
Production facilities 100,000 Net profit 131,800
Salaries 56,000 Capital 200,000
Current assets Current liabilities
Stock 100,000 Friends consideration 50,000
Cash at bank 300,000
Cash at hand 20,000 Bal C/D 261,500
Totals 756,000 643,300
PROFITABILITY RATIO
= 88 %
= 1,500,000 x 100
415,000
= 89 %
100
Sales
1,800,000x100
415,000
= 90 %
2. Return on Equity = N.P before tax x 100
Equity
= 1,186,900 x 100
981,900
= 20 %
26
Year II = N.P.B.T x 100
Equity
= 1,378,720 x 100
981,900
= 40 %
= 1,674,220 x 100
981,900
= 70 %
3. Return on Investment
loan
= 20 %
= 43 %
27
Year III = 1,671,220 x 100
963,900
= 73 %
5.6 DESIRED FINANCING
PARTICULARS AMOUNT
Pre-operational cost 100,000
Working capital 500,0000
Total 600,000ksh
PROPOSED CAPITALIZATION
SOURCE AMOUNT
Equity 30,000
Bank loan 300,00
Friends contribution 50,000
Total capital 380,000ksh
APENDIX
MAYONI TOWN
KENYATTA STREET
MANYATTA PLAZZA
SHIP SHEILA’S
COOPEEATIVE
BANK OF KENYA
BUNGOMA
MARKET
NAIVAS
SUPERMARKET
BUNGOMA
MAIN STAGE
28