9111/2021, 03:30 6 Troubleshooting This troubleshooting information is organized to help you resolve printing problems. Choose the general ‘topic or type of problem from this list. ENWW Introduction Basic troubleshooting checklist ‘Troubleshooting flowchart Control-pane! message types Control-pane! messages Replacement-parts configuration Guidelines for using paper ‘Suppor ia wei si Printing internal information pages Jam locations General paper-path and jam troubleshooting ‘Common causes of jams Jam recover Clear jams Clear staple jams ‘Solving image-quality problems ‘Troubleshooting communication interfaces Boot key sequences Service menu Troubleshooting menus Use the control pane! ‘Solve fax problems hitpssimanvalez.comidoc!23400992/6-troubleshooting 387 aie29111/2021, 03:30 manual viewer « Known issues 388 Chapter6 Troubleshooting eENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 211829111/2021, 03:30 manual viewer Introduction ‘The information in this troubleshooting chapter is presented with the assumption that the reader has a basic understanding of the laser-printing process. Explanations of each mechanical assembly, printer systems, and the basic theory of operation are provided in Chapter 4 of this manual. Do not perform any of these troubleshooting processes without fully understanding the function of each mechanism. This chapter contains the following sections: © Troubleshooting process includes a pre-troubleshooting checklist and a troubleshooting flowchart. These tools contain information about common errors that can inhibit proper operation of create print quality problems, These tools also include recommendations for solving the cause of the error. ‘© Control-panel messages explain each control panel-cisplay message and suggest recommendations for clearing the cause of each message. When the message indicates a failure for which the root cause is not obvious, use the error troubleshooting section and the troubleshooting tools section in this chapter to solve the problem © Formatter light provides information about whether the formatter is working properly ‘© Replacement parts configuration provides information about replacing parts, such as stapler unit and the formatter. Troubleshooting the paper path provides techniques to solve feed problems. Explanations are provided about print media checks, troubleshooting jams, and the differences between jams caused by media and those caused by the device. © Troubleshooting the paper transport provides information on how to troubleshoot problems with media feeding incorrectly '» Image-formation troubleshooting suggests methods for solving print-quality problems. '¢ _ Test pages provides information about how to print test pages to determine if the engine and the formatter are functioning properly '* Image defects provide information about image defects and how to identify the root cause of the problem © Troubleshooting the interface provides techniques for isolating communication problems to the device hardware, device configuration, network configuration, or software program ‘© Trougleshooting the control panel provides procedures for printing a menu map from the control panel. It also describes the controlpanel menus, the items within each menu, and the possible values for the menu items. ‘Troubleshooting tools help isolate the cause of device fallures, This section includes explanations of the device configuration page and the event log '* Diagnostics provides instructions about how to gain access to and use the diagnostic tools that are incorporated into the device. Engine resets provides information about how to perform engine resets. ENWW Introduction 389 hitpssimanvalez.comidoc!23400992/6-troubleshooting sit829111/2021, 03:30 manual viewer Basic troubleshooting checklist Ifyou are experiencing problems with the device, use the following checklist to identify the cause of the problem: @ Does the media meet HP specifications? See Supported media weights and sizes on page 444 Is the device connected to power? Is the device on? [Is the device in the Ready state? © Are all the necessary cables connected? © Doany messages appear on the control panel? © Are genuine HP supplies installed? © Was a recently replaced print cartridge installed correctly, and was the pull-tab on the cartridge removed? For additional information about installation and setup, see the Getting Started Guide Ifyou cannot find solutions to printer problems in this guide, go to ww. hp.com/supporti5025 or www hp.com/supportlS035. Factors that affect device performance ‘Several factors affect the time it takes to print a job: ¢ Maximum device speed, measured in pages per minute (ppm) © The use of special paper (such as transparencies, heavy paper, and custom-size paper) © Device processing and download time © The complexity and size of graphics. ©The speed of the computer that you are using © The USB connection © The device /0 configuration © The network operating system and configuration (if applicable) © Device personality (PCL or PS) 390 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting ano9111/2021, 03:30 manual viewer Troubleshooting flowchart Ifthe device is not responding correctly, use the flowchart to determine the problem. Ifthe device does not pass a step, follow the corresponding troubleshooting suggestions. Power-on self diagnostic tests When the power is turned on, the MFP initiates several formatter self tests. During the self tests, the control-panel LEDs (Ready, Data, and Attention) will illuminate on and off. When the self test are complete and the MFP is ready, all of the LEDs remain illuminated. If during the self test the LEDs stop illuminating (in any combination of on and off states, see Table 6-1 Control-panel LED cycles on page 391) and the control panel is blank there might be a problem with the formatter. Try the following: Table 6-1 Controkpanel LED cycles cycle Ready Data Attantion 1 on oft on 2 on on on 3 ont on oft 4 On on on 5 on ont on 6 On on on 7 ot on on 4. Tum the power off, 2. Remove the formatter, and then reinstall it. Make sure that the formatter is fully seated onto the connectors. See Formatter cover and cage on page 199 and Formatter cage does not properly seat on page 566. 3. Ifa memory DIMM is installed, remove it 4. Make sure that the wire harness connectors at the control-panel display and the de controller are fully seated 5. Tum the power on, If the problem persists, replace the formatter. See Formatter cover and cage on page 199. NOTE Ifthe formatter successfully completes the power-on self diagnostic tests, itis very likely that the formatter hardware does not need to be replaced, Step 1: Does READY appear on the control-panel display? yes > Gotostep2 nov ENWW Troubleshooting flowchart 391 hitpssimanvalez.comidoc!23400992/6-troubleshooting si1829111/2021, 03:30 ay is blank, and the The display ‘The display isin the The display shows A message other printer fan is of blank,butthe wrong language, garbled or than READY printer fan ison. Unfamiliar appears on the characters. contro-pane! display. + Tumtheptnieroffanditien « Pressadavee » Scrofioandihen © Makosurethat » See the cont! on contvokpanel touch ‘ne anproorate panel message button io soe Administration language 8 sacton inthis + Check the power cord te pntor ‘onthe contro seloctod atthe chaptor connections and he power responds. pane! dspky. device contol sowich parel + Adjust tne Use dor ¥ + Plug the pater into a contrast cia toscialto —®—Tumthedovice sfrent out onthecontrel Device offend thenon panel Behavior. + Check thatthe ac power # Mako sue that suppliedio the prnteris «| Tumthe “Touch Device the most ecent steady, endmeets dewce —"devce offend Behavior ana fimware is specications See theron thenuse or ——-bamngused Spocfeations route v Gcnotts pertorm an 7 + Troubleshoot [ oe treconeo)— Smaunoe nocesay Try testing the ae power panel. Check Toyen witha known operating tne wire Languageto ° Check ne wire device hamoss vm harness splay 8 istot conectorsat — SoROPS TSN conneetors at + Troubleshoot the iow. the contol see the contot votagepowersupply Make panel and anal en panel and Sure tat all of ho io formater os formate hamess connections are fuly seated between the Tumthe ee ay LYPS and the engine device of, ‘ested ieee fe language formatter and thenturnthe touch the aeiecion aooropiete language name ta select “Toucn Saveto save the sting ‘octouch Caneel to ext the menu Step 2: Can you print a configuration page? (See Printing internal information pages on page 447.) yes > Go to step 3. nov 392 Chapter 6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting ert829111/2021, 03:30 manual viewer ‘A configuration page does not print. A blank page prints. ‘A message other than READY or PRINTING CONFIGURATION appears fn the control-panel display. ‘+ Check tat all rays are corectly «Check thatthe sealing tape does Seo the control panel message Jaded, adjusted, and installed in not remain on te print cartridge, section in this chapter. the device (See the Getting Started Guide or ‘he nstuctions that came with the + Usingthe computer, check the print pant cartridge ) ‘queue or pint spooler to see ithe device has been paused. Iftrere «The prin cartridge might be empty. ‘are problems with the curent print Install anew ort cartnage job, off the davice is paused, a Caniiguration page will nat print. «See Solve prit-aualiy problems (Press Stop and try step 2n the ‘on page 475, troubleshooting flowchart again ) Step 3: Does the device copy? Yes> Goto step 4. nov Poor print quality from the ADF. Media does not move smoothly through Peor copy quality from the flatbed. the ADF path. Ifthe print quaity from the internal ® —-Make sure that the media meets «the print quality rom the infernal fests and the copy fom th tatbed [HP specications (fnet, copy rom the "tests andthe copy fom the ADF were wore acceptable, clean the ADF and flatbed). acceptable, clean the flatbed glass the ADF glass on th fatbod © Clean the ADF pickup and feed rollers 1+ Ifthe ADF is damaged, repair or ‘and separation pad ‘replace the ADF. See ADF assembly ‘on page 204 ‘© Ifthe problem persist, replace the ADF pickup and fed roles See ADE ‘separation pad and pickup and feed rollorassombies (removal and replacement on page = Ifthe problom persists, replace the ADF. See ADF as ‘on pepe 204 Step 4: Does the job print as expected? Yes > Goto step 6. nov Print is garbled, or only a Printing stops in the middle Print speed is slowerthan A device control panel portion ofthe page prints. _of the job. expected. ‘setting Is not taking effect. ENWW Troubleshooting flowchart 393 hitpssimanvalez.comidoc!23400992/6-troubleshooting 829111/2021, 03:30 © Checkthat you are using ‘the corect printer iver © Thedets fle sentto the printer might be corrupt Tovtest, ty printing on another deve (if possible) or ty a ‘ferent le ora different Program. © Check the intertace cable connectons. Test the cable by tyig ton another computer (F possbie © Replace the interface cable wath a ngn-quaity cable © You mght have ‘© Simpify the printjob. Check settings in the pressed Stop, printer drverorprogram (The prior dnver and © Check thatthe power to program settings the device is steady, and override device conto! that it meets deves pane! settings.) spoeifcations ‘The printjob is not formatted correctly Paper is notfed correctly or There are print-qualty probleme. |s damaged. © Checkthat you are using ‘the cortctprintar diver. © Check the progam selings (See the program eniine Help.) © Trys citlerent font © Downloads resources might have been los. ‘You ght need to downioad nem again © Make sure that the paper « is loaded covacty and ‘thatthe quides are nat * 100 tight o oo loose sgzinst the stack . Use the contol panel to adjust the print resolution Use the control panel to check that REtis on ‘See the contol panel message section in this chaptar. (© tf pages are wrinkled ar cutie, or if tne image is skewed on the page, see Sobing image unity problems on page 475. Step 5: Does the printer select media from the correct trays? Yes> For other problems, check the Contents, the Index, or the printer driver online Help. nov ‘The device pulle papertrom the wrong An optional tray Is not working tray. ‘A meseage other than READY pears on the printer control panel ipa. correctly, © Make sure that youhave selected —« the coract tray. Print a configuration page toveriy = ‘hat th tray is installed comecty andi functional ‘See the control panel message section inthis captor. ‘© Make sure tat trays are correctly configured for paper size and type « Pint a configuration page ta see current tray settings ‘+ Make sure that the tray selection (Source) or Type inthe pantar Make sure that he macia is correetiy loaded in tha tay. ‘© Configure the print arver to Fecognize the instalad tay. (Seo ‘the prntar driver online Help.) Gkiver or programs set correct. (The printer diver and program = « Turn the device of and then on, 394 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW area9111/2021, 03:30 manual viewer settings overt the printer contol. panel settings ) ‘© By default, paper loaded in Tray 1 Wil be printed fst. Ifyou do not Want to print trom Tray 1, remove ‘any paper loaded inthe tray ENWW Troubleshooting flowchart 395 hitpssimanvalez.comidoc!23400992/6-troubleshooting erte29111/2021, 03:30 Control-panel message types Four types of control-panel messages indicate the status of or problems with the printer. Message type Description Status messages, ‘Status massages reflect the current stata ofthe davice. They inform you of normal device operation ‘and require no interaction to clear them. They change asthe stale ofthe device changes. Whenever the device is ready, not busy, and has no pending warning messages, the status message Ready appears ithe dewce is onine Waring messages ‘Warning messages indicate data and printertors. These messages typical elernate withthe Ready ‘of status messages and remain unt you touch OK Some warning messages are clearable If Clearable Warnings 's set to Job onthe printer Device Behavior menu, the next print ob clears these messages, ror messages Error messages communicate that some action must be performed, such as adding paper or clearing jam ‘Some ertor massages are auto-cantiuabla. {f Auto Continue is Sot on the menus, the printer wil continue normal ration aftor tne error message appears for 10 seconds, NOTE Pressing any button during the 10-second auto-continuable error message overndes the aute-continue feature. For example, passing Slop pauses printing and far the option tocaneal the pnntjoo Criical-errormessages Critical error messages indicate @ device failure. Some ofthese messages can be cleared by turning the device off and tien on. The Auto Continue setting does not alec these massages Ifa citcal error persists, Service is raquired 396 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting sone29111/2021, 03:30 manual viewer Control-panel messages NOTE For error messages or recommended actions in this section that describe checking or replacing a sensor, see the sensor tests in the control-panel Troubleshooting menu. See Use the Administration menu on page 36. Table 6-2 Controlpanel messages Control pane! message ‘Bad optional ray connection Description ‘The printengine sno longex connectedto the Hel Recommended action {check he connactor(s) (11607) on the HC! contioler PCA(s) Also, check the floating connector between the engine (base unt) fend the HCl ‘Standard output bin ful The output bins ful 4. Empty the bin to continue printing 2. Mako sure thatthe output bin sensor and sensor flag (SR2) are not damaged ‘and are functioning correctly. 3. Make sure that the connector J310 on the de contollrisfrmiy seated 10.32.00 - Unauthorized Supply A supply nas been installed that does not ‘pass the authentication test for genuine HP supp. you believe you purchase @ genuine HP supply, o to ww hp comiga! anticounierit Repairs requred as a result cf using non-HP supplies or unautrorzed supplies re not covered under warranty. HP cannot ensure the accuracy or the avalabiity of carain features To continue printing, touch OK 10.XX.YY Supply memory error The device cannot read or wit fo the print cartridge Gabe, or the labels missing from the prin cartridge. x 10 e-label eadwite ertor © XX=10 elebel missing error yw 0 black cartridge Remove and then reinstall he print cartridge, cr install a naw HP pant cartadge It the problem persists, perform the folowing check 4. Note the positon ofthe e-isbel on the print cartniige im the cartidge cavity. ‘Remove the pont cartadge. 2. Make sure thatthe reader element moves freely end the contact drops into plate as the door is closed. 3. Ifyou believe you purchased a genuine HP suppyy, vis us af wav ip comign! leila. Repaiis requir as @ Fesut of using non-HP supplies or Unauthorized supplies are not covered Under warranty. HP cannot ensure the accuracy or the availabilty of certain features 4. To continue printing, touch OK ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 397 swite29111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 44.XX- Internal clock error To continue The device real ime clock has experienced Tum the MFP off, and then on. ifthe eror touch OK. an erro. persists, you might need to replace the formatter. See Foxmaltes cover and cage © XX=01 batty taied ‘on page 109, © X= 02 eal time clock failed 4301.00 Jam in Tray 4 Input delay botwoen Tray 1 and SRS (top —_Clearthejam following the instructions on the registration sonson. Control pane! display o the instructions inthis ‘manual (see Clear sams fom fhe Tray input Picked from Tray 1 ‘rea. on page 405). Picked from Tray 1 but did not read SRS. 4, Check to see thatthe media in Tray 1s. loaded correctly andithat he size des are set appropriate 2. Check Tray pick oler and separation Pad for axcassive woar or conamination Replace necessary 3. Cheek for paper or other obstructions to ‘he paper pathin Tray 1, n the cartioge ‘door area, and before the registration atea. Replace the cartridge door assembly f problems are detectod 4. Check SRO (loptegistration sensor) and fag for corect mechanical {unctionaity. repair or replace if necessary. 5. For SRS, check connactor J219 an the ‘de controler. 8, Replace the HVPS (only SRS is suspected) 7. Replace the de controter NOTE See also, General paper: path and jam troublesnootng cn pane 449. 18.01.00 Jam inside lower right door __Inpu delay between SR (pre-feed sensor) Clear thejam following the instructions on the and SRS (toprogistration sensor) control pane! display othe instructions inthis 13.01.00 Jam inside mide right door ‘manual (see Clear jams fom ihe Tray 2 and Picked from Tray 3 ? Leading edge passed SR14 butdidnoteach 1. Check for paper or othar obstructions in SRE. ‘Tray 3 and the paper path between Tray 3 and the registration ares ‘This message can also indicate @ no-pick in Tray 3 2. Cheek the Tray 3 pick and separation rollers for excessive weer or ‘contamination Replace ifnecessary. 3. Check SRS (tonrogistration sensor) ‘and SRI (prefeed sensor) and fags {or correct mechanical functionality. Repatr or replace it necessary. 4. For SR5, check connector J319 on the ‘dc contol 398 Chapter Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting sane29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action For SR14, check connector 320 on the «dc controler. 6. Replace tho HVPS (only # SRSis, suspected). 7. Replace the de controler ey NOTE See also, General psper- ‘ath. ane jam troubleshooting ‘on pane 44 13.01.00 Jam inside middle right door input delay between HCI SRS (Tray 4 feed- Clear thejam folowing the structions onthe elect sensor) and SRS Wonregisaton control panel display or the instructions in ths sensor) manual (see Clear jams om ine Tray 455 input areas on page 470) Leading edge passed HC! SR3 (Tray 4 feed. satel eer 4. Checktor paper or he obtuctons to tnepane fa betwee hou Pe NOTE Thismessage can oceurfor HCl. and the registration area. TOOTH. TY OT 5 auc tpg em eng sha (rece sans fr coc NOTE Theerorcanasotecaute mathnica lnconay, Ropar oe eel ee teloce Tracey = 3. check comectr £18 and J80 on the ceaanse 4. Replace the HVPS (only SRS is suspected) 6. Replace the de controle. NOTE See also, Goncral paper {jam troubleshooting ‘on page 449, 13.01.00 Jam inside upper right door Input delay between Tray 2 and SRS (lop/ Clear thejam folowing the instructions onthe regisraton sensor), control pane|aisplay or the instructions inthis ‘manual (see Clear jams from the Tray and Picked rom Tray 2 ‘ray 3 npul area on page 468). Picked ftom Tray 2 but didnot reach SRS. 1. Check for paper orather obstructions to ‘the paper path in Tray 2 and before the Ths message can also indicate ano-pickin agitation area, Tray2. 2. Check the Tray 2 pick and separation rollers for excessive wear or contaminabon. Replace if necessary. 3. Check SR5 (topregistraton sensor) {and fag for corect mechanical functonalty Repair or replace if necessary, 4. For SRS, check connector 1318 on the se contrller 5. Roplace the HVPS (only SRS is. suspected), 6. Roplace the de contraler ENWW Control-panel messages 399 hitpssimanvalez.comidoc!23400992/6-troubleshooting s9te29111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action NOTE S00 also, Gonoral paper path and jam troubleshooting onpage 445, 13.01.00 Jam inside upper right door __‘Muli-pickjam in the area of Tay 1 and the Clear thejam following the instructions on the print cartridge Control pane! display o the instructions inthis ‘manual (see Clear jams ftom the Tray 2 and NOTE Thismessenecanaso i ) esac 4. Make sure thatmodiais loaded corecty into Tray 1 and thatthe size guides are set corecty 2. Cheek the Tray 1 pek rller and separation pad for excessive wear oF contamination. Replace necessary 3. Cheek for paper or other cbstructons to ‘ne paper pathin Tray 1, the cartioge ‘door area, and before the registration area. Replace the cartridge door assembly f problems are detected 4. Check SRS (topregistration sensor) and the flag for correct mechanical functionality. Repairor replace if necessary. 5. For SRS, check connector J219 on the ‘de contol. 8. Replace the HVPS (only ifSRS is suspected) 7. Replace the de controter NOTE S00 also, Gonoral paper. ‘path and jam troubleshooting onpaue 449 18.02.00 Jam inside upper right door Slay jam at SRS (Iopregisiation sensor) Clear thajam following the insvuctons an the Control pane! display othe instructions inthis SRS continues to detect motia, after the manual (ee Clear jams from the Tray 2 and madia is onginaly detected, longer than Ta . spoctied 4. Check for paper or other obstructions to the paper path in Tray 2 and before the regstration ares, 2. Check SRS (tonrogistration sensor) and fag for correct mechanical functionality. Repair or replace if necessary. 3. Check connector J319.0n the de contrlier 4. Roplaco the HVPS. 5. Replace the de controler 400 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting sane29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action NOTE See also, Goneral paper path and jam troubleshooting ‘on pone 449) 18.03.00 Jam in Tray 4 Input dolay from Tray 4 to HCI SRS (Tray 4 Clear tho jam folowing the instructions onthe ‘oed-detect sensor control panel display or the instructions inthis ‘manuel (see Clear jams from ine Tray 45/0 This is mispick in Tray 4" 470), 1. Mako sure thatthe customers using supported media and that tis loaded correc 2. Check Tray4pickand separation rollers ‘or contamination and correct ‘mechanical functionality. Replace if necessary 3. Check for paper or other obstructions to the paper path between Tray 4 and the top of he output ofthe HCI 4. Check HCI SRS (Tray 4 fosd-detoct sensor) and flag for corect mechanical functonalty Repair or replace if necessary, 5. Check connector 41806 on the HC! contol in Tay 4 8. Check connector J312 on the de controler 7. Replace the de contale. NOTE See also, General paper. ‘path and jam troubleshooting ‘on page 449, 13,08,00 Jam in Tray § Input delay from Tray 5 to HCI SR¢ (Tray 5 Clear the jam folowing the instructions onthe fesd-detact sensor) contol panel display or the instructions inthis ‘manual (s8e Clear jams from the Tray 4(5i5, This 5 mispick in Tray 5 ingutareas on page 470) 41. Make sure thatthe customers using supported media and that tis loaded correct 2. Check Tray 5pickand separation ollars ‘or contamination and correct ‘mechanical functionality. Replace if necessary 3. Check for paper or other obstuctons to the paper path between Tray 5 and the top of the output ofthe HCI 4. Check HCI SR4 (Tray 5 food detect sensor) and flag fr cortect mechanical funcbonalty Repair or replace if necessary ENWW Control-panel messages 401 hitpssimanvalez.comidoc!23400992/6-troubleshooting ssit629111/2021, 03:30 ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action '6. Check connector J1506 on the HC! Contaler in Tray 6 6. Check connector 1312.0 the de controle, 7. Replace the de controter NOTE See also, General naner= ‘onpage 449 49,08.00 Jam in Tray 8 Input delay from Tray 6 to HCI SRS (Tray 6 feed-detect sensor) ‘This is @ mispickin Tray 6 (Clear the am following the instructions on the Control pane! display othe instructions inthis ‘manual (see Clear jams fom the Tray 4515 ‘input areas on page 470). 1 Make sure that the customer is using ‘supported media and tat itis loaded corectly, Check Tray 8pick nd separation rolers {or contamination end correct machanical functionally Replace if nocessary. Check for paper or other obstructions to the paper path between Tray 6 and the top of he output ofthe HCL Check HCI SR@ (Trey 6 feed. detect sensor) and fag for correct mechanical functionality. Repair or replace if necessary. Check connector 11808 on the HC! contrallorin Tray 6. Check connector 1212 on the de ‘contol. Replace the dc contoter NOTE Seo also, General paper path and jam troubleshooting ‘onpage 449 13.0400 “The page stayed at SR2 (duplexing fosa ‘senser) too long’. (Clear the jam foiowing the instructons on the control pane! display othe instructions inthis ‘manuel (see Clear jams fom the apionsl sduplexer on page 464). Remove the duplexer and check SR2 (Guplexing-feed sensor) for correct mechanical functonaity Replace it acessary, CCheck for paper or other obstructions to the paper path in the cuplexer and between the fuser and the duplaxer (Check connector 11806 on the HC! controler in Tray 5 402 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW serne29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action “4. Check the interface between the dupiexer and the print engine 6. Roplace the duplexer ©. Replace the de controler NOTE See also, General paper ‘ath and jam troubleshooting 44 ‘on page 448 13.06.00 Jam inside upper right door The page didnot reach SRB (fuser delivery Clear thejam folowing tho nstructions onthe sensor) wen it should have. contol pane! display othe instructions in his ‘manval (see Clear jams from the out ‘path. on page 463), 1. Check for paper or other obstuctons to the paper path in the fuser and between the fuser and the registration area 2. Check for peperin the fuser and for any damage tothe fuser or its connections To me printengine Replace the fuser if necessary 3. Check SR6 (Wuser-cutpu sensor) for correct mechanical functionality Replace itnecessary. 4. Check SRé (loop sensor) and SRS (ton! registration sensor) for conect ‘mechanical functionality. Repair or ropiace fags it necessary. NOTE The sensors are part ofthe HVS. 5. Check connector J319 on the de contol 8. Replace the de controler NOTE See also, Goneral paper path and jam troublesncoting ‘on poge 449, 13.08.00 Jam inside let door The page is jammod in th fuser (Clear the jam fotewing the instructions onthe control panel display o tho instructions in his 12.06.00 Jam inside lower left oor fare Te naaiy epee ‘manual (see Cleat jams from te output Detween he fuser and the output alan nage 485) a 4. Check for papor or other obstuctons to the paper path between the fuser anc the SR7 (delvery sensor) 2. Check for paporin the fusor and for any damage to the fuser or its connections to the print engine. Replace the fuser if necessary ENWW Control-panel messages 403 hitpssimanvalez.comidoc!23400992/6-troubleshooting srine29111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action ‘3. Cheek SR6 (fuser-output sensor for Correct mechanical functionality Replace f necessary 4. Check SR7 (delivery sensor for correct mechanical functonalty Replace it necessary 5. Check connector J310.0n the de contrlier, 6. Replace the de contrator NOTE See also, General paper ‘path and jam troubleshooting on page 440 13.09.00 “The page didnot reach the face-down- Clear thejam folowing the insructons onthe ‘outpu-bin roters™ Control pane! cksplay o the instructions inthis ‘manual (see Clear jams fiom the output path.on page 463), 4. Check tor paper or oar obstructions to ‘he paper path between SR7 (delivery sensor) and SR (bin-ull sensor) 2 Check for paper in the fuser and for any ‘damage tothe fuser or its connections. {otha print engine, Replace the fuser if necessary. 3. Check SRO (huser-output sensor for correct machanical functionality. Replace if necessary 4. Check SRT (delivery sensor) for corect mechanical functonalty. Replace if necessary. 5. Check connector 1310 on the de controlar, 6. Replace the de controler NOTE See also, General paper- path 2nd jam troubleshooting onpane 449 19,08,00 Jam inside let door Unexpected size in cuplexer (Clearthe am folowing the instructons on the Control pane! display othe insiructons inthis 18.08.00 Jam inside lower left door ‘manuel (see Cleas jams fom tie optional dduplexer on page 464) 41. Make sure thatthe duplexer supports the size of media in use 2. Remove the duplexer and check SR1 (Guplexer-jam sensor for correct mechanical functionality Replace it acessary. 3. Check for paper or other obstructions to ‘ne paper path in the dupiexer and 404 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting serne29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action between the fuser and the duplexer. ‘Also check he turnaround path between the fuser and the standard face-down output bin 4. Check the interface between the uplexer end the print engine 5. Check connector J311 on the de controller. 6. Replace the duplexer 7. Replace the de controler. NOTE See also, General peper- ‘aan jam troubleshooting ‘on page 448, 13.08.00 “The page is jammed inthe face-down-output- Clear the jam folowing te instructions on the bin roles. contol pane! display othe instructions in this ‘manvel (see Clear jams from the out ‘path on page 403), 41. Check for peper or other obstuctions to the paper psth between SR7 (delivery sensor) and St (bin-full sensor). 2. Check for peperin the fuser and for any damage to the fuser or is connections, to the printengine. Replace the fuser if necessary 3. Check SRI (bin-ul sensor) for correct ‘mechanical functionality. Replace f necessary Check connector J310 on the de cantor 5. Replace the de controler NOTE See also, General paper path and jam troubleshooting ‘on page 449, 113:10.00 Jam inside left door The page fom the turnaround path dd not Clear the jam folowing the structions onthe reach SRt (duplexerjam sensor) control panel display ortne instructions inthis 113:10.00 Jam inside lower left coor ‘manuel (see Clear jams from te optional sdunlexer on page 44) 1. Remove the duplexer and check SR1 (uplexer-jam sensor) for correct ‘mechanical functionality. Replace f necessary 2. Check for paper or other obstructions to the paper pati inthe duplexer and between the fuser and the duplexer Also chackihe turnaround path between ‘he fuser and the standard face-cown output bin ENWW Control-panel messages 405 hitpssimanvalez.comidoc!23400992/6-troubleshooting s9rne29111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action ‘3. Check he interface between the ‘dupleser and the print engine. 4. Check connector 1311 on the de controle, 5. Replace the dupiexer. 6. Replace the de contre NOTE S00 also, Gonoral paper path and jam troubleshooting onpage 445, 13.12.00 Jam inside duplexer Duplexer refeod jam. The page did nat each Clear thejam following the instructions on the ‘SR2 (duplexersofeed sensor), Control pane! display o tho instructions inthis ‘manual (see Clear jams ftom the opionel sduplexer on page 464) 4. Remove the dupioxer and check sensots SRY (dupleverjam sensor and 'SR2 (duplexer-efeed sensor) for correct mechanical functionality. Replace if necessary 2. Check for paper or other obstructions to ‘he paper path in the duplexer and between the fuser and the dupiaxer 3. Check he interface between the duplexer and the pint engine. 4. Check connector J311 on the de controller, 5. Replace the duplexer. 6. Replace the de controter NOTE See also, General paper- path and jam troubleshooting page 44: 48.12.07 Stapler jam Inside front stapler Stople am 4. Open the front door, remove the staple door cartridge, and perform the folowing, The stapler could not complet ts cycle but tasks. was able to rturn tothe home position ‘© Lift smalltab atthe green dotto release the staples ‘© Remove any damaged stapios. Lock the staple cartridge by pressing the smai tab uni itcicks into place, 4+ Reinstall the staple cartriage 2. Itthe problem persists, install @ new staple catrage. 3. ater instaing a new staple carvidge tie problem perisiss, remove the staple 408 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 2011829111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action ‘rtidge and perform the folowing tasks: ‘*Romove the front cover, ¢ Remove the staper ‘© Gear any loose or jammed stapes from the stapler ‘© Roinsal the stapler 4. Ifthe problem persists, replace the stapler NOTE See aso, General paper ‘ath and jam troubleshooting fon page 449, 19.12.08 Jam in stacker bin area Stapler jam 1. Remove any madia atthe ext rors of Stay jam in accumulator. SR2103 (delivery the stapiar'stacker Sensor) stayed activated too ‘ong 2. Open the upper left door and perform 'SR2103 is located in the paper path of the the folowing tasks, staplaristacker atthe exit rollers to the stacker output in ‘¢ Remove any media trom the paper path ‘SR2103 the exit sansor forthe staple! slacker and senses media-presonce as ‘© Press down onthe upper portion of media exis the stapler/stacker into the the green guide and remove ary stacker-output bin ‘media rom between the green ‘guide and the stapiex'stackor ext rollors ‘© Check the operation of SR2103 (dotvory sensor) and the sensor flag. Ite sonsoror the sonsor fag is not working, replace the stapler! slacker alignment assembly 3. If ator porforming tho previous steps, ‘ne problem persists, replace tho stapler'stacker contro board NOTE See also, Goncral paper. ‘ath and jam troubleshooting ‘on pone 449, ENWW Control-panel messages 407 hitpssimanvalez.comidoc!23400992/6-troubleshooting aimee9111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 18.42.08 Jam inside upper left door Stapler jam 4. Open te lower let door and remove any paper or obstructions inte paper Stay jam in entry SR2100 (not media path ‘Sensor) stayed actvatod too long. 2. Remove the stapleristacker feed '5R2100 is located in he stapler'stacker feed assembly and perform the folowing assembiy, sensing media entering the tasks. staplristacker ‘© Remove any media from $R2100, ‘© Chock the operation of the sensor ‘fag and sensor-fag spring and make sure that the fag does not block the sensor the fag or the springs damaged, replace tie staplerstacker fead assembly © Cloan $22100 by blowing air ‘gent info ne sensing area. Check the sensor for correct mounting, cable connection, and alignment withthe sensor flag. Ifthe sensor isdamagedornor working, replace the sensor ‘© Check operation ofthe drive gears ‘and bells at the rear ofthe stapier! stacker feed assembly. Turning any ofthe gears should tun all of ‘the roles in the assembiy. the ‘goats or bets are not working, replace the staper/stacker feed assembly. NOTE Seo also, Gonoral paper ‘path end jam troubleshooting ‘onpage 449 18.42.10 Jam inside upper lett door Stapler jam 4. Open the lower left door and remove any paper or obstructions inthe paper Delayjam inentry The page did notariveat path SR2100 (inlet media sensor) within the expected time 2. Tumoffthe dovice, disconnoct the sensor connection at J2104 on the SRZ100is located inthe siaper'stacke: feed staplerstacker contol board, and then assembly, sensing media entering the turn the device back on 1143.42.14 stapleristacker ‘does nat apnear on the contro: panel display aftr tho device warms up, repiaco SR2100. 3. Open the upper let door. it media is jammed in this area, replace the stapler stackar feed assembly. 4. Check te standard ower outoutbinto ‘oe whether media exited the device to the bin. Media exiting the device tothe 408 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 2anie29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action standard output bin indicates a flapper mmaifuncton ‘© FSL2100 (fapper solenoid) ts not ‘working, replace the stapler slacker feed assembly, ‘© Ifthe Rappers broken, replace the deivery assembly. ‘© tfthe $L.2100 and the appar are both working corectiy, then the problem is inthe stapenstacker Conitol board, Replace the boar 6 Open the lower left door. f maa is jammed in ths area, remove the stapler! stacker food assembly without clearing the jam. Aer removing the assembly, ‘obse.ve the location othe leading edge fof me modia and then perform the following tks! ‘+ Ifthe leading edge reached the ‘entrance rolas ofthe food assembly but stopped andjammed there, check operation of the drive gears and bells atthe rear ofthe Slapleristackerfaed assembly. Turing any of the gaars should ‘um all ofthe rollors inthe assembly, ‘© tthe gears or belts aro not working, replace the stapor! slacker feed assembly. ‘© tall ois turn carecty, replace the algnmont assembly, ‘© Ifthe leading edge stopped at or stopped just past SR2100 (niet media sensor), replace tre stapled! slacker feed assembly 6. If after performing the previous steps, the problem persist, replace the stapler'stacker conto board NOTE Seo also, Goncral paper pati and jam troubleshooting ‘on page 449, 13.12.11 Jam inside upper left door Stapiorjam 1. Open tne upper let door and remove any media. Initial jam at entry At power-on, media was dotocied at SR2100 (inlet media sensor), 2. Opan the lower left door and remove SR2100is locatedin ne staplristackerfesd any media. assembly. SR2100 senses media entering the stepleristacker 3. Check connection 12104 on the staples stacker contol boars ENWW Control-panel messages 409 hitpssimanvalez.comidoc!23400992/6-troubleshooting 231829111/2021, 03:30 Table 6-2. Controtpane! messages (continued) Control panel message Description Recommended action Remove the staplerstacker feed assembly and perform the folowing tasks. ‘© Remove any media from $R2100, ‘© Check the operation ofthe sensor fiag and sensor-fag spring and make sure that the fag does not block the sensor. the flag or the spring's damaged, replace the staplerstacker fead assembly © Gleen $2100 by blowing ar ‘gent into ne sensing area. Check ‘he senso fr correct mounting, cable connection, and alignment withthe sensor flag. Ifthe sensor isdamagedornor working, replace the sensor ‘© Check operation ofthe drive gears and bells atthe rear ofthe stapier! stacker feed assembly. Turning any ofthe gears should turn all of the foes in ne assembly. ithe ‘geats or bets are not working, replace the staper’stacker feed assembly. I, alter periorning the previous steps, the problem persists, replace the stapler’stacker contro board NOTE Seo also, Gonoral paper ‘path end jam troubleshooting ‘onpage 449 18.12.38 Jam inside upper lett door Delay jam at $2108 (staploristackor doivery sensor) Mada did not acive at SR2103 wtin the xpected time '5R2103 is located in the paper path ofthe Sstapleristacker al tne ext roles to the stacker output bin '5R2103 isthe ext sensor fr the stapler! Slacker and senses madia-presance as macia exts the staplerstacker nto the stacker output bin (Open the upper left door and perform ‘he folowing tasks: ‘+ Remove any paper or obstructions in the paper path ‘© Press dovin onthe upper portion ot the green guide and remove any ‘mecsa from between the graan ‘uido and the staplr/stackor ext roles. Make sure thatthe uppar left doors mounted correctly atthe bottom and that itcloses securely atthe op. Ifthe door ‘does not close correctly or it shows ‘signs of wear, tepace the door. 410 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW 2arie29111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action 3. Check the connection J2109 on the stapler/stacker control board 4. Open tne upper left door and observe ‘the locaton of media in the paper path. ‘¢ Ifthe media stopped athe set of rollrs located naar he bottom ot the let side door, replace the slaplristacker feed assembly. ‘¢ Ifthe madia stopped pastthe graen uide, replace the stapleristacker alghment uit NOTE See also, General paper path and jam troubleshooting ‘on page. 449, 19.42.42 Jam in stacker bin area ‘Stapler jam. 1. Remove any media atthe ext rors of the stapionstacker Initial jam at ext At power-on, media was lected al SR2103 (delivery Sanson) 2. Open the upper let door and perform ‘SR2103 s located in tha staper!sacker at the folowing tasks: ‘the ext ralers. SR2103 i the ext sensor for the staplerstacker and senses media as the —-«¢ ~—-Remove any media from the paper media exis the stapler/stacker into the path slacker output bin ‘© Press down onthe upper portion of the green guide and remove ary media from between the green ‘guide and the stapiexstacker exit rollrs ‘© Clean $2100 by biowing air ‘gently nto the sensing area. Check ‘the sensor for correct mounting, cable connection, and alignment with the sensor flag, Ifthe sensor 'sdamianed ornor working replace the sensor ‘* Check the operation of $2103 (Getvery sensor) and the sensor flag Ifthe sensor the sensor fag is not working, replace the stapler! stacker alignment assembly 3. If, ator paforming the previous steps, ‘the problem persists, place the stapler/sacker contol board NOTE See also, General paper. path and jam troubleshooting ‘on page 449, ENWW Control-panel messages 411 hitpssimanvalez.comidoc!23400992/6-troubleshooting 21829111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 73.13.00 Jam inside duplexer Duplexer jam. 4. Clear the jam folowing the instructions on the conto! panel display or the instructions inthis menual (see Clear jams irom the optional dupexer on page 464), 2 Remove the duplexer and check sensors SRt (duplexerjam sensor) and SSR? (duploxer-tefeod sensor) for ‘correct mechanical functionality Replace if necessary 3. Cheek for paper or other cbstructons to the paper path in the dupioxer and between the fuser and the duplexer. ‘Aso checkthe tumaround path between ‘ne fuser and the standard face-down ‘output bin 4. Check he interface between the dupleser and the print engin. 5. Check connector J311 on the de controller, 6. Replace the duplexer. 7. Replace the de controter NOTE See also, General paper path and jam troubleshooting fonpage 449 418:14.0 Jam inside duplexer SSR2 (duplexerrefead sensor) datacted 1. Clear the jam following the instructions residual moda on the conto! panel display or the instructons in this manval (see Clear Jams from he optional duplexer ‘on.page 464) 2. Remove the dupiexer and check sensors SRI (dupleverjam senso) and SSR? (duplexer-tefeed sensor) for ‘correct mechanical tunctionaty Replace i necessary 3. Check for paper or other obstructions to the paper path in the duplexer and between the fuser andthe duplaxer ‘Aisocheckcthe turaroundpath between the fuser and the standard face-down ‘output bn 4. Check he intortace between the ‘duplexer and the print engine. 15. Check connector 4311 on the de controler, 6. Replace the duplexe, 7._Replace the de controter 412 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 2611829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action NOTE Seo also, General paper path and jam troubleshooting ‘on pone 449) 18.16.00 Paper wrapped around fuser Fuser wrap jam SSRO (fuser-ext sensor) dd nol detect media wthin the specified time efertintaly dtacted media 41. Clear fe jam fotewing the instructions (on the control panel display oF tho instructions inthis manual (see Clear on pane 463) 2. Remove the fuser and check for media athe inputand oulputsides ofthe fuser. 3. Reinstall the fuser and process a cleaning page 4. Chock SRE (fuser-cutput sensor for correct mechanical functonaity Ropiace the fusarif necessary 6. Checkconnectors 00, 4901, and J002 con the HVPS. 6. Check connector J218 and J819 on the dc contraller 7. Replace the fuser 8. Replace the de contol. NOTE Sea also, Goneral paper path and jam troublesheoting ‘on page 449, 118.20.00 Jam in door Residual jam (One of he sensors inthe device detects the presence of media. The device attempts to Clear the paper path before showing the ‘message an the control panel display. ‘Visualiy inspect all paper path sensors particuaty he sensors near the door indicated in the error message, for residual media or malfunctioning sensor fags. Remove any medi, check the fags for correct operation, and then check the cnnections from the sansors to the de controler NOTE See also, General paper path and jam troubleshooting ‘on page 449, 13.21.00 Door open jam (One ofthe doors was opened during printing, causing a jam. Pages inthe paper path coule not be cleared 4. Clear the jam folowing the instructions ‘on the control panel slay or the Instructions inthis manual (see Clear sams.on page 450) 2. Make sure that all doors on tne device ara closed correctly 3. Checkall door switches and mechaneal activators for correct functionality 4. Check all connectors to the de controler ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 413 2mnie29111/2021, 03:30 ‘Table 6-2. Controkpanel messages (continued) Recommended action Control panel message Description NOTE S00 also, Gonoral paper path and jam troubleshooting onpage 445, 49.90.00 Jam in Tray 4 The leading edge of media fiom Tray 4 dd not pass SRS (Tray 4 fosd-detoct sonsor. This is a mispickin Trey 4 Clear the jam following the instructions on the contol panel display or the instructons inthis manual (see Clear Jims from ihe Tray 4/65 input areas on page 470) Check for paper or other obstructions in the HCI between Tray 4 and SRS. (Check Tray 4pickend separation rolers for contamination and correct mechanical funchonality Replace it necessary (Check HCI SR3 (Tray 4feed-dtact ‘sensor) and fag for correct mechanical functionality, Repar ar replace if necessary. ‘Check connector 11806 on the HC! contra boaa in Tray 4 CCheck connector J312 on the de control. Replace the HCI control board in Tray 4 Replace the dc controler NOTE See also, General paper ‘bal. and jam troubleshooting ‘on page 44a 418,30.00 Jam inside lower right door ‘The leading edge of media from Tray 5 passed SRA (Tray 5 feed-detect sensor) but ‘did notpass SR3 Tray 4 feed-detect senso?) Or ‘The loading edge of modia from Tray 6 passed SR9 (Tray 6 feed.detect sensor) but did notpass SR3 Tray 4feed-delect senso) Clear the jam following the instructions on the conto! panel display or the instructons inthis manual (see Clear jams lfom the Tay 4/516 input areas on page 470) Check for paper or other obstructions in the HCI between Tray 6 and SR. Check HCl sensors SR3, SR4, and SRE andepar or replace them fnacessary CCheck connector 1806 on the HC! conirl board ofthe trey in use at the ‘ime ofthe jam (Check connector J312 on the de controller, Replace the HC! contol board ofthe ‘ray in use at the time ofthe jam, Replace the de controter 414 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW 211829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Description Recommended action Control panel message NOTE Seo also, General paper path and jam troubleshooting ‘on pone 449) 13.31.00 ‘SRE (fuser-oxt sensor) dd not datact madia 1 within the specified time aftor SRS (top! registration sensor) detected the leading edge" Clear te jam folowing the instructons (on the control panel display oF tho instructions inthis manual (see Clear on pane 463) Remove the fuser and check for media athe inputand oulputsides ofthe fuser. (Check for paper or other obstructions in ‘the paper path aftor the fuser (Check SR6 (fuser-cutput sensor for correct mechanical functionality Ropiace itnecessary. (Check connectors 003, 1901, and 4902 con the HVPS. Check connector J218 and J319 on the dc contraller Replace the fuser Replace the de controller. NOTE Sea also, Goneral paper path and jam troublesheoting ‘on page 449, 1333.00 (uiputjam. Media did notanive st SRT 1 (livery sensor) within the specified tm, Clear te jam folowing the instructons on the control panel display or tha instructions inthis manual (see Clear Jams from he output path ‘on page 463). ‘Check for papar or other obstructions Dtwaen SRB (fuser ext sensor) ang SR7 ‘Check the fuser and the pressure- Toloase assembly for correct seating ‘and functonalty, (Check SR and SR7 for corect ‘mechanical tunctonalty. Replace if necessary ‘Check connector J310 on the de controller. Roplace the de contrallr NOTE See also, General paper path and jam troubleshooting ‘on page 449, ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 415 2eni829111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 43.41.00 Jam inside left door Outputjam. The leading edge ofmedia 1. _ Clear the jam folowing the instructions passed SRY (delvery sensor), but did not on the conto! panel display or the 413,41.00 Jam inside lower left door reach SR1 (output bin fll sensor) instructions inthis menual (see Clear jams irom Ne output path on page 463), 2. Check for paper o other obstructions between SR and SRS 3. Check SRT and SRI for correct mechanical funchonality Replace it acessary, 4. Check connector 4310 0n the de controller 5. Replace the de controter. NOTE See also, General paper. path and jam troubleshooting onpage 440. 19.42.00 Jam inside left coor Cutbutjam. The leading edge of media 1._Clear tne jam folowing the instructions passed SRB (user-exit sensor), but did not onthe contro! panel display or the 18.42.00 Jam inside lower left door reach SR7 (delivery sensor) instructons in this manual (see Clear jams from fhe output path ‘on.page. 403). 2. Check for paper or other obstructions between SR and SR. 3. Check he fuser and the pressure- release assombly for correct seating and functionality 4. Check SRB and SR7 for correct mechanical functonalty. Replace if necessary. 5. Check connector 1310 on the de controlar, 6. Replace the de controler NOTE See also, General paper- path 2nd jam troubleshooting onpane 449 419.42,00 Jam inside let door utputjam. Media didnot leave SR7 4. Clear the jam following the instructions (Geivery sensor). ‘onthe contro! panel display oF the 41.42.00 Jam inside lower left door instructions inthis manual (see Clear jams ffom te oufput path ‘on page 463) 2 Check or paper or otner obstructions on ‘or around SR7 3. Check the fuser ard the pressure- release assembly for correct seating and functionality 4. Check SRY for correct mechanical Tunclonaity. Replace if necessary 416 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 30/1829111/2021, 03:30 manual viewer ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action Check the duplexer for paper or other cbstuctions in the duplex path. Also check the duplexer for damage. tthe dupiexeris damaged, replace the upiexer 8. Check connector J310 on the de contol 7. Replace the de controler NOTE See also, Goneral paper: path and jam troubleshooting ‘on page 449, 413.46.00 Jam inside left door Paper did not leave SR (output sensor). 1. Clear he jam folowing the instructions (on tne control panel splay oF tha 13.48.00 Jam inside lower left oor instructions inthis manuel (see Clear sams fom the oulput path ‘on-page 46). 2. Check for paper or other obstructions in the paper path on or around SR7 (delvery sensor) 3. Verify thatthe fuser and the pressure release assembly are seated and ‘operating correctly. 4. Vetiy that sensor SR7 is working correctly. Repair itor replace iif necessary 5. Ifa duplexer is used, inspect the paper path to the duplexer for abstructions or amage 6. Check connector J310 on the de controler. 7. Replace the de contralie. NOTE See also, General paper path and jam troubleshooting ‘on page 449, 1,90.00 Unprintable Jam ‘The media was too long forthe duplexer Clear the jam folowing the instructions onthe control pane! display or the instructions in tis ‘manual (see Clear jams irom the optional stuplawer on page 464) 1. Make sure that the duplexer supports the 820 of media n use. 2. Remove the duplexer and check SRY (dplexer jam sensor) foreortect ‘mechanical funcional. Replace if necessary. 3. Check for paper or other obstuctions to ‘the paper path in the dupiaxer and betwoen the fuser and the duplexor. ‘Alsocheck he turnaround path between ENWW Control-panel messages 417 hitpssimanvalez.comidoc!23400992/6-troubleshooting 31g9111/2021, 03:30 manual viewer Table 6-2. Controtpane! messages (continued) Control panel message Description Recommended action ‘he fuser and the standard face-down output bin 4. Check he intorface between the ‘duplexer and the print engine. '5. Check connector J311 on the de contralir 5. Replace the dupiexer 7. Replace the de controter. NOTE S09 also, General paper ‘ath and jam troubleshooting onpage 448. 18,98.00 Jam inside upper right door This might be @ mult-piek jamin the Tray 11. Claar the jam folowing the instructions and prnt-artndge areas, ort mightbe a pick on the conto! panel display or the error. instructions in this manval (see Cloar Jams from fe out path ‘on.page 463). 2. Check to see that he media in Tray 1is loaded correctly and thatthe size des are set appropriately. 3. Cheek the Tray 1 lek rllor and separation gad for excessive wear oF ‘contamination. Replace them if necessary, 4. Check for paper or other obstructions in the paper path in the Tray 1 and cartdge-door areas, and before the Togstation area, Replace the cartridge ‘door assembly if problems are detected 5. Check the SRS (topteaistration) sensor and fag for correct mechanical, functionality. Repair or replaco if necessary. 6. ForSR'S, check connector J319 on the de conto. 7. Replace the high-votage power suppy (only fa problem win S25 1s suspected) 8. Replace the de controter NOTE Se0 also, Ganoral paper ‘path end jam troubleshooting ‘onpane 49 418 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 32/1829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action 13.99.00 Jam inside left door 13.99.00 Jam inside lower left door 'Non-specii jam, This message might indcate a muit-feed jam nthe fuserioutput 7. Glear the jam folowing the instuctons ‘on the control panel display oF the Instructions inthis manual (see Clear Jams on page 450) 2. Make sure thatthe customers using supported media ard that tis loaded carrectiy 3. Check he put rays for excessive wear ‘or contamination fo the pick and Separation rallars and separation pad Replace ifnecessary. 4. heck ne entire paper path for paper oF thar obstructions 6 Check all papor-path sensors and fags for correct mecranicaltunctonaity and ‘900d electrical connections tothe de controler 8. heck the fuser an the pressure. Foloase assomby for correct seating ana functonaity. 7. Replace tne de controler. NOTE See also, General peper pat and jam roubleshooting ‘npoge 448, 20X Insuticient memory To continue touch OK “The device raceived mara data than can ftin the available memory. You might have tried to transfer too many mscros, soft fonts, of complex graphics. © 20. intemal ROM = 202-Card siot ‘© 20.3 =non removable hard disk = 204=E10dsk = 20'5= USB davice or extemal device Touch OK to print the transferred data (some ta mightbe lost), and then simpy the print Jeb or install adaitional memory 21 Page too complex To continue touch OK ‘The page formating process was not fast cenouptt forthe device. Touch OK toprintthe transferred data. (Some ata might be lost) If this message appears olen, simpy the print job 2210 buffer overtiow To continue touch OK “Too much data was sent to the EIO eara in the specified slot (X) An ncorract communications protecol might be in use. Touch OX to print transferred data. (Some ata might be lost) 22 Embedded 1/0 butfer overflow To Continue touch OK “Too much data was sont tothe embedded HP Jetaiect print server Touch OK toprintthe transferred data, (Some ala might be lost) 1. Tum the power off, and then on 2. Check wire harnass cannoctors 22 USB 110 butter overflow To continue touch Ok “Too much data was sent o the USB buffer. Touch OK to clear the error message. (Data willbe lost) ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 419 31829111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 4. Tum the power of, and then on 2 Cheek wire hamess connectors. Try sending the pint job from a diferent computer soa Flatbed cover open 4. Ifthe cover is open, close the cover. “The scanner Ratbed cover ts open. 2. tthe covers closed, check ne cover sensorat he ight rear ofthe scanner for ‘corect mechancical functionality 3. Check connector 9 on the scanner contr boara 4. Replace the id sensor assembly oF replace te scanner 30.16 ‘Scanner intialzaton failed. Scanner contol. 4. Tum the davice off and then tum the board failure. device on 2 Check the connections between the scanner contol board and the formatter 3. ITthe message parsiss, replace the ‘scanner coniot board, 304.47 “The scanner cariage is locked” 4. Checkthe scanner lock veri that its in the unlocked positon 2. Tum the davice off and then tum the device on 3, Moke sure thatthe optical unt moves ‘tealy and tat itis attached tothe bet 4. Check the scanner mator connector the SCB (connector 10). 5. Replace the SCB ithe message Detssts, replace the scanner 304.18 ‘An error accurred on the scanner contol 4.__‘Tum the davice off and then tum the board BCA The ASIC onthe scannorcantrol device on board has failed 2. Check with HP support to find out if remote firmware update (RFU) should correct the problem. fso, perform the RFU, 3. Ifthe message parsists, replace the scanner contol boar. 301.19 ‘An error occurred athe scanneriamp. _4._Check the connections between the ‘optical assembly andthe scanner control board (connector 3) 2. tthe message persists, replace the optical unit or replace ine scanner. 420 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 341829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action 3042 ‘Jam in document feeder “Clear the jam folowing the instructions on the contol panel dspay or the The ADF is jammed instructions in tis manual (see Clear ams tom ine autrmatic document NOTE Appearsas30.01.02onihe _Teeder (ADF) on page 458) ‘event = 2. ifthe ADF continues to jam, make sure thatthe document meets media specifications forthe ADF 3. Open the ADF cover and inspect the paper path for damage or obstructions 4. Checkcthe pickup rollers and separation ad for excessive wear oF Contamination Replace necessary 6. Checkthe ADF papar-path sensors for correct operation 6. Checkallconnectors onthe ADF contol board and scanner control board for tose connections 7. If after performing ail ofthe previous sips, the ADF continues to Jam, repace the ADF 30.122 ‘A fatal hardware eror occurred inthe 4. Tummthe device off and then tum the seanner. devieo on 2. Ifthe message persists, eplace the scanner contol board 3. tthe message persists, eplace the 3041.28 Calibration failed ‘Check the target for correctness and re-run the scanner calibration ‘Asscanner calibration error has occurred 304.28 Document feeder cover open 4. Clear the jam and ciose the ADF jam. access door ‘The ADF jam-access door is open 2. Checkthe ADF cover sensor and the ‘fag for correct mechanical functionality 3. Check connector J8.0n the ADF contot Doard 4. Ifthe message persists, eplace the ‘ADF control Board of replace the ADF 301.26 A goneral arr has orcurredin the scanner 1. Tum the doves off and than tum the or the ADF. Communication wes est between the scenner control ard (SCB) {and the formatter device on, 2. Ifthe massage persists, check the ribbon cable batwaen the scanner control board and the formatter for damage and correct seating. Replace the cable it necessary, 3. Ifthe message persists, replace the scanner control board or replace the formatter ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 421 35/1829111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action 3043 ‘Document feeder pick error “Clear the jam folowing te instuctions on the conto! pane! display or the The ADF could not pick up the document. instructons inthis manual (see Clear —______ jams rom ne automate document SOY NOTE Anpesrs9s30.01.03onthe _leeler ADF) on page 458) evento semee ithe ADE continues to jam, make sure thatthe document meets media specifeabons forthe ADE 3. Open the ADF cover and inspec the paper path for demage or obstructions, 4 Check the pickup rors and sepertion {ad tor excessive wear or Eontamination. Replace ifnacessary 304.34 Cable errororlossofcommunicaton withthe 1. Tum the device off and thon turn tha formate. device on. 2 Make suo that the nibbon cable between the scannor contol board and the formate isnot damaged and is correctly seated 3. Mako ure thattho hard dskelive onthe formatter 's connected correct and that the hard dik is funevoning corey 4. tho message parsists, replace the scanner cont board or replace the formator 304.38 Scanner frmmare upgrade failed “The device wil automaticaly try to upgrade the fmuare again the naxt me the device is tuned on. “Turmthe MFP power of, andthenon Resend the RFU. 3047 Communication err. 4. Tum the device offend then tun the ‘view on 2. Mako suo that tho ribbon cable between the scanner contol board and the formate snot damaged and is sorrecty seated 3018 ‘Scanner optical unt position ear 1 Check he seannorlock ovary that tis in the unlocked postion 2. Tum he devieeoffand then turn the device on 3, Make sure that he optical unit moves ftealy and tat itis attached tothe bet 4. Check the scanner mator connector st ‘ne scanner conto! board (connector 10) 5. tthe message persists, replace the scanner 422 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 36/1829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action {40 E10 bad transmission To continue The connection between the device and the touch OK IO card inthe specified siot has been broken. TTouch OK to clear the error message and continue printing Ifthe error persist, tum the power off and reseat the EIO device, Make sure thatthe network connections and configurations ere correc. {40 Embedded 1/0 bad transmis continue touch OK n To ‘Atemporary printing eror has occurred “Tum the device off, and then turn the device fn. Also, make sure thatthe network connections and configurations are correct Ifthe error persists, the embedded HP Jtdioct print sarvar mignt bo damaged Repiace the formatter. See Foriaier cover and cage on page 109, 4.3 - Media too short (cannot send to face-down output bin) The medias too shor to print fo the face. down bin Resend the job as a single side print jo. Load longer meda inthe requested tray. {41.X Error To continue touch OK. A temporary printing error occured ‘© 41.1 unknown misprint eror ‘© 41.2 = boam-detoct misprint eror 41.72 tee delay err © 41.8 fuser over temperature error © 41.0 = signal-noise error 4. Touen OK to clear the error. ittne enor 's not cleared turn the device off and ‘then turn tne davies on 2. Fora.4t.2eror, check the laser! Sseanner wire harness connectors fiom ‘the scanner tothe de controlior. the error persist, replace the laser! scanner See Laser/scanner on page 340 For a41.8 error, check the fuser wire hhamess connectors the errarpersists, replace the fuser. See Fuser ‘on page 329 3. _Ifthese errors become a frequent problem, replace the dc contioler PCA ‘Soe DC convoller PCA on page 357 49.XXXXX ERROR To continue turn off then on ‘Aciical fimeware error has occured. This type of error can be eaused by invais print commands, corrupt data, or invalid firmware operations NOTE in many cases, turing the power off and then on wal permanently clear most 48 errors. In some instances, electrical noise inthe cable can corrupt data during transmission to the vice. ther causes include poor-quality USB cables, poor connections, or specific sonware programs ‘Sometimes, the formatter is at fal, which is Usually indicated by a 79 Error message. 4. Tumthe MFP of and then tum the MFP NOTE Turing the power off and then on will clear most 49 Uporade the frmraro 3. Tryppintin a job rom diferent software program. Ifthe job prints, go backto th fst program and try printing ‘diferent fie. Ifthe message appears, only with certain sofware program or ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 423 37/829111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message aes NOTE Inmosteases,repiacingtne tj, contact tne seftware vendor for fomater wil nctremedy repettve __-ssstance a8. Very rarely te omer gO me ftewing hharaware may be faulty whch wi be Beet bye Ere manson 4. _themessege persists wnen using “ferent sofware programs and attempting spacife print jobs, disconnect all ofthe cables that connect the MEP to the netwotk or a computer b. Tum the MFP off. Remove the DIMM @.Removesny installed EIO devices e. Tum the device on. 4. the ror message disappears, reinstall the DitgM and E1O devices individually, making sure totum the device power off and ten on again as you instal each device 9. Replace the component that Caused the error message, 60.X FUSER ERROR To continue turn off A fuser evar has oecured 4. Tum the devi off and allow itt coo! then on 50,1 = low fuser temperature 2 Very thal the correct mode! of fuser is installed ‘© 50.2= low fuser temperature during warm up 3. Very that the correct voltage fuser is installed #503 =hign fuser temperature 4. Reinstall the fuser, and check the + 50.4 taut user, power supply drve conection between the fuser and the ecu, high-votage power supply. Replace the high.vottage power supply ithe + 505=thewrong iserisinstaled orno connec & damaged ‘users installed 5. Replace the fuser See Euser © 506 open user, heating element on page 329, broken Replace the de contoter PCA. See DG + 507= fuser pressure release icc malfunction 7. Replace the high-votage power supply + 50.8=low fuser temperature See High volage power sunpiy + 50.9 nigh user temperature onaee 51.XY ERROR To continue tum off then Aomporayy printing evorhas occured. 4._‘Tumn the davie of, and han tun the on davice on X= 1 beam detect erar 2. Raseat the connectors between the X=2laser evor laser/scanner and tha de contaler BCA (4801 and J321), Y=Dbiack laser 3. Make sure thatthe asar'seanner carte door interlock mechanism is 424 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting 36/1829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action correctly functioning. See nterlacks and linkages on page 588, 4. Replace the lasar'scanner assembly, See Leser/scanner on page 240 5. Replace the de controller PCA. See DG controlar PCA on page 367, 52.XY ERROR To continue turn off then Atemporary printing ertor has occured. 1. Tum the device off and then tun the on device on © 52.00 = laserscamer error ‘© 52.10 = laserstanner motor startup failure ear ‘© 52.20 laserscanner motor rotaton speed error 2. Roseat the connectors between the laserfscanner and the de contller PCA (804 and J321) 3. Replace the lser'scanner assembly. See Leserfscanner on page 240 4. Replace the de contraler PCA, S20 DC contller PCA on page 357 '53.XY.ZZ CHECK RAM DIMM SLOT To continue turn off then on A problem exists wih the device memory. The DIMM that caused ne error wil note used X= device location = O=onboard memory sesh 2=slot2 Y= bank number (1 to 4) © 0 =nousetul bank number et =banke = 2=bank2 = 3=benk3 4=bankes ZZ = error code ‘+ Of = unsupported memory = 025 = recognized memory = 03 under minimum memory = 04= exceeded maximum memory limit ¢_05= failed RAM test You might need to rental or replace the DIMM ‘Tum the device of, and ten replace the DIMM, See instaling panier memory ‘on page 26. Make sure that you are using the correct DIMM fortis device. See Chapter 7 for alist of supported DIMMs 5AXX ERROR, ‘Atomporary printing error nas occurred 4. Turn the deviee off, an then turn the device on 2._Reseat tne print carriage ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 425 30/1829111/2021, 03:30 Table 6-2. Controtpane! messages (continued) Control panel message Description Recommended action NOTE 64.XX ERROR errors are usually related to toner and print cattndge sensor problems, xx © 18= black toner level sensor malfunction ‘3. Moke sure that you are not using @ reflled HP print cartidge. 4 Replace the prntor cartridge 65 XX DC CONTROLLER ERROR To continue tum off then on. The print engine is nat communicating wit te formatter. xx = 00= communication eror © 01=de contollr memary exer © 01 incoming parity enor #02 outgoing party order © 03=no engine response © 04> communications timeout © 06 = de controlar NVRAM abnormal readiwrte or not accessible NOTE Check the Event oa to distinguish between the two 55 01 cerors above, “Tum the device off and then tum the device Reseatall connectors onthe de controller and the fomattar. Reseat the formatter. (Check with HP support to find out an ‘applicable RFU ss avaiable. Its, perform a RFU lithe enor persists replace the de contol ‘See DC controler PCA on page 357 Ifthe error persists, replace the formatter. ‘See Eomnnlier cover and cage on page 196 56.XX ERROR To continue turn off then ‘A temporary priming error has occured © 56.01 = unknown input device, selected media input unavatiable © 56.02= unknown output device, selected media output bin unavailable 4. Twin ne device of, and then turn the device on 2. For 8.01 erors, check the connections {othe input device (optional 1 x500- or 3 00-shee! feedar ) For 88 02 errors, ‘check the connections to the optional stapler stacker 3. Remove all non-HP paper-handling devices. Pertom a RFU 426 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW 4ori829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action '57.XX ERROR To continue turn off then ‘Atemporary printing error has occurred ‘Afan has tailed © 57.01 = duplexer fan = 570 fuser fan (front fan) - 570 ‘main fan (ear fan) 4. Fora 67001 eror, make sure thatthe connector J311 on the de controller fii seated Fora 67.03 error, make sure thatthe connector J303 00 the de controller and the inlermeciate connector J51 are fii seated For 57 04 eror, make sure thatthe connector JG08 on the de controllers fii seated 2. Check the connectors at the frontorrear fan. Make sure that the fan Diades can. move feely 3. Listen forthe fans ta operate while the device is itaizng 4. fa fan does not operate during the imitaization sequence, replace it You ‘must repiace ie entre auplexer assembly fr ¢ fied duploxer fan ‘Soe Fusar fan on paga 38 or Eusar fan.on page 239. {58.XX ERROR To continue turn off then on Amomory error has occurred = 580: de controlar PCA = 500 power supply Make sure tat all ofthe de controller and LLVPS wie harness connectors are fully seated. For 88.3 eros, replace the de controler PCA See DC coniroler PCA on page 357 For 88.4 errors, replace the low-voltage potwer supply See Low woliags power supply ssssembly on page 342 59.XY ERROR To continue turnoff then Atomporary printing errorhas occurred, 1.__‘Turthe devies off and then turn the on device on % 2. Reseat the wire-harness on the de endnmdorsbdhycenee controller PCA forthe motor that is mm aiarnts indicated. For the mein motor, his is © 2 msn motor rotaton enor connector J815, For the fuser motr, this is connector 308 ‘© 3 fuser motor rotation err 3. Replace the moter. See Nain motor ‘© 4= fuser motor startup enor ‘on page 263 or Fuser motor ‘onpage 98 Y 4. Replace the de controller PCA. © 0= black 60.XX Error “The spaced tray has experianced an error 1. Remove the indicated tray to see ifthe while lifting the media. message changes. Also, make sur tet al ofthe shipping tape or inserts have © 80.02= fist cassett, it motor been removed. matiunction (Tray 2) ‘2. Install the tray and listen carefuly. You ‘+ 60.03 = second cassette, it motor shouid be able to hear the peper stack maituncton (Tray 3) being ited. You can aso watch the ppape-ieve!indicstr on th font ofthe tray o see iit moves, ENWW Control-panel messages 427 hitpssimanvalez.comidoc!23400992/6-troubleshooting anne29111/2021, 03:30 manual viewer ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action = 60.04=third cassette, lt motor 3. Make sure thatthe tray it sensor fag is malfunction (Try 4) (HP LaserJet functioning correcty. Replace the tay if MBO35X and HP LaserJet M5036XS necessary. coniy) 4. ForTray 2 and Tray 3, very that 60.05 = fourth cassette, i motor ‘connector J824 onthe dc controler PCA malfunction (Tray 5) (HP LaserJet 'sfirmiy seated. Thisconnector's for the 1SO25X and HP LaserJet M'5025XS Tray 2and Tray 3 litmotors and sensor! ony) switch assembles © 60,05=fith cassette, it motor 5. ForTrays4,5,or6, verify tat connector malfunction (Tray 6) (HP Lasecdet 441506 on the corresponding HC! PCA 1MSO35X and HP LaserJet M5035XS {one PCA for each tray) fimly seated only) ‘Aso check J1506 on the corresponding HCIPCA (sensor connector). Make sure © 60.07 =-sixth cassette (HP Laserdat techeck the coract connector on the Mera HP Lace STONES associated HCI PCA for the 3x 500- only sho! feeder 6. {fthe it motor for that tay is nat functional, fst venfy that nothing is dasructing its movement. Replace tha liter diver assambly for he tray if necessary. See Lis dive assembly ‘on page 354 oF Lifer civer assembly ‘on page 304 €2NO SYSTEM To continue tur off then A problem exisis wih the device firmware 1. Tum the device off and then tun the on device on 2 Uparade the firmware 3. Replace the formatter. See Farmar saver and cage on page 188 G4 ERROR To continue turn off then on A scan buffer errr occurred 4. Tum the device off, and then tun the device on 2. Make sure thatthe connectors atthe laser/scanner and the de contaler (1221) ae fully seated 3. _ Ifthe problem persists, perform an RFU. 66.12.99 Output Accessory Disconnected Tho cptonal stapleristacker's isconnected. Check the connector (12100) on the stapler! stacker contraller PCA. ‘Chock the eonnettor(J202) an the de controlar. Check al ofthe connectors between the HC! PCAs) and the engine ‘Check the 41802 connector on the HCI PCA cS) 66.00.18 External Device Failure Turn off, A exteinal device eror has occurred me check connection, turn on : Tip_tfthe error occurred during @ ‘romato firmware upgrade (RFU) and the MFP lost communication withthe external device, the message Resend external accessory ‘firmware wil display. Resend the REU, 428 Chapter6 Troubleshooting ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting aanie29111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action 4. Turn the power oft 2 Check all ofthe connections on the de controlar PGA, optional stapla'stacker PCA. end optional HCI PCA(s) 3. Tumthe power on 66:12.XX StapleriStacker Fallure ‘Tne optional stapir'stackor has fallod ‘= 01 = communication error ‘© 02=Jo99er motar (home poston could ot be found) ‘© 03 stapler motor malfunction (stapler Could not return to home position} © 23= communication error = 33= output roll (i motor could not reach home postion) ‘* 35 stapler maltuncton (stapler self nme sensar didnot actwato) ‘© 40= communication error = 41= communication error “Tum the power off and then on Check al of the connectors onthe staple statker PCA. See Stapler POA on page 257. check he connettors between ie staple slacker PCA and the de controler (J202) 68. Permanent Storage Full To Continue Touch OK The device NVRAM is ful. Some settings saved in the NVRAM might have been reset {the factory dotaults Printing can continue, but some unexpected functions might occur ifan ertor occurred in permanent storage, ‘© 88.0 = Onboare.NVRAM failure © 98.1 = Memory-DIMM o-hard- Tray size cannot be any sizelany custom ‘A duplexed @2-sided) document was requested from a tray thats set to Any size ‘or Any custom. Duplexing isnot allowed froma tray configured to Any size o: Any custom, 4. Select another tray or reconfigure the tray 2. Maka sura thatthe sling tray macia guides are correctly functioning end positioned 3. Maka sure that the tray to engine mechanical interface & corecty funcboning. ‘Check connectors J812 and J324 for trays 2°3 and J1503 for trays 45. [ADF paper jam There s@ jam in the ADF Remove the jam. See Glear jams rom the tomate document feeder (ADF) ‘on page 459. lithe problem persists clean the ADF pickup ‘and faed rollers and separation pad fany of ‘these components are wom or damaged replace them. Soe User-eplaceable parts ‘mpage 182 Raseat the ADF connector on the SCB PCA. ‘Authentication Required ‘Authentication has been enabled for this feature or destination A usemame and password are required, ‘Type te user name and password, contact the network administrator ‘Authentication Required To Use This Feature ‘A.user name and password are required Type user name and password, or contact the network administrator. ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 431 45/1829111/2021, 03:30 ‘Table 6-2. Controkpanel messages (continued) Control panel message Description Recommended action Bad duplexer connection “The duplex pnnting accessory is nat connected correcty fo the device. 4. Remove and reinstall the auplexer. 2. Ifthis message persists, the connector between the dupiaxer and tne de controller (J311) might be damaged Inspect the connector on the duplexer Ifthe connectors damaged, replace the ‘duplexer-Turmthe power ff andten on ater replacing the duplexer 3. Ifthe message still persists, replace the de contoler See DC controler PCA on page 357 Binname full ‘The specified bin s fl ‘Remove the media from the bin Source documenis areloadedin the ADF, but ‘here might be macia on the scanner glass Remove any media fom the scanner glass {and press Stat to print the od ‘Checking engine The device is checking the engine No actan necessary. Checking paper path The device is actvating intemal ols to check for jams. No action necessary. ‘Chosen personality not available To continue touch OK ‘Apontjob requested a language (personality) ‘nats not available for this device. The job will not print and willbe cleared from memary. Print he ob by using a printer driver fora different printer language, or add the requested language tothe device (f possible). To see ais of availabe personaities, prints configuration page. Cleaning The device is processing a cleaning page No action necessary. Cleaning Disk X % Complete “The hard disk is boing cleaned, No action necessary. Clearing paper path The device jammed or the power was turned ‘on and media was detected inthe paper path The device will automatically tempt to ject the media No action necessary. Close left door Printing wil resume when the doors closed (Close the left-side door. Close lower lett door Printing wil resume when the door closed ‘Glse the lower le. side door Close lower right door Printing wil resume wien the door i closed ‘Close the Iower nght-side door Close midéle right door Printing wil resume wien the doors closed Close the middle right sido door Close upper right door Printing wil resume when the door i closed ‘Close the upper right-side door Code CRC Error ‘An ertor occured during a firmware uparade Resend the upgrade Digital send communication error ‘An error has occured during a digtal sana task ‘Contact he network administrate \Venty tat the Digtalsend sonwere is ‘operating and thal the DigialSend software fang the MEP are connectad to the netwark Digital Send Server Is not Responding ‘The MFP cannot communicate with the ‘Contact the network administrate Contact Administrator Digitaisenc server Venty that the DigialSend software is ‘operating and thatthe DigtalSend software ‘and the MFP ere connected to the network Document feeder cover open The document feeder (ADF) cover s open. Close tne document feeder (ADF) cover Foliaw the iasttuctons in he onscreen dialog box 432 Chapter6 Troubleshooting hitpssimanvalez.comidoc!23400992/6-troubleshooting ENWW 45/1829111/2021, 03:30 ‘able 6-2 Controlpane! messages (continued) Control panel message Description Recommended action ‘Make sure thatthe ADF cover and sensor and sensor flag are corecty functioning Maka sure that connector J3 on the ADF controler PCA is fimiy seated Document feeder empty The document feeder (ADF) does not contain paper. ‘Load paper inthe document feader (ADF) input tray. Make sure thatthe mecia is fully inserted into ‘he ray (tie green LED shouldbe iluminated indicating the modi is loaded). Maka sure that connector J2 on the ADF controler PCA is fm seated Document feeder paper jam ‘Media i jammed inthe document feeder (aor) 4. Remove jammed media from the document feeder (ADF) Flow the Instructions n ne onscreen aalog box, (0 see Clear jms from the automatic sfocumant feader (ADF) on nage 459 2, any of ne ADF components nave bon replaced recently, make sure that ‘the components ara correctly installed 3. Make sure that the megia meets HP specications 4. Make sure the media isnot damaged, stapled, of torn 5. Make sure thatthe J8 connector on the ADF controller PCAs ful seated 6. Reseat the ADF connector onthe SCB PCA 7. tthe preblom persists, clean the ADF pickup and feed roles and separation pad. Itany of these components are ‘worn or damaged replace them See Userreplaceabie parts on page 182 Document feeder plek error “The document fecder (ADF) exporionced an error while picking media, Maka sure that your original contains no more than £0 pages. Folow the instuctons in the ‘onscreen dialog box ‘Maka sure tat the madia meets HP specifications, Make sure the media isnot damaged, stapled, or tom. Make sure that th sliding ADF media guides are not pushed up against tne stack 100 ‘ight. I the problem persists, clean the ADF pickup ‘nd feed rollers and separation pad. If any of ‘theso components are wom or damaged. replace them. See User-eaceable pats ‘on.page 182 ENWW hitpssimanvalez.comidoc!23400992/6-troubleshooting Control-panel messages 433 a7r82