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    Probook 455 g9 Mans - io-jQEkv1fW

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    @ Maintenance and Service Guide Mans.io SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. {© Copyright 2022 HP Development Company, v. ‘AMD, Ryzen, and Radeon are trademarks of ‘Advanced Mico Devices, Inc Bluetooth isa ‘trademark onnedby its proprietor and used by HP in. under lcense Inte, Thunderbolt, and vPro are trademarks of Intel Corporation ois subsidaries inte US. andor other counties. Microsoft and Windows are either resstered trademarks or trademarks of Microsoft Corporation inthe United States andlor other ‘countries. Qualcomm 's a trademark of Qualcomm Incorporated, registered in the ‘United States and other countries, used with permission. The miraS0 Logo and microSD are trademarks of SD-3C LLC USB Type-Cand US®- Care registered trademarks of USB Implementers Forum. isplayPert™ andthe DisplayPort™ logo are trademarks owned by the Video Electronics Standards Rsaciation (VESA®)in the United States and other ‘countries iracast i registred trademark of WF dlianee ‘Theinformation contained herein s subject to change without notice. The only warranties For products and sersices areset forthin the ‘express warranty statements accompanying such products and services. Nothing herein should be construedas constituting an ‘additional warranty. HP shall not be abe for technica or editorial errors or omissions ‘contained beta, First tion: January 2022 Document Part Number: N03552-007 Product notice This guide describes features tat are common tomost models. Some features may notbe _avallable on your computer Not ll features ae availabe inal editions or versions of Windows, Systems may require poraded andlor separately purchased hacdare, drivers, software or B05 updete to take ful atvantage of Windows functionality Windows s automaticaly updsted, which's always enabled. High-speed internet and Microsofe account required ISP fees may apply and adtional requirements may apply over time for updates. See tf nous com. M your product ships with Windowsin S Mode: Winéowsin S Mode works exclusively with apps from the Microsoft Store within Windows. Certain Gefaut settings, Features, and apps cannot be ‘hanged. Some acessories and apps that are ‘compatibiewith Windows may not work (including some antivirus, PDF writers, river lites, and accessibility apps) and performance may vary, eve if you switch out (of S Mode. I you switch to Windows, you ‘cannot switch back oS Mode, Learn more at Windows com/SmodeFAQ. Toaccess th latest user guides, goto t:wwenho.com/support, and fllow the WMans.io Software terms ‘By instaling, copying, downloading, or ‘otherwise using any software product preinstalled on this computes, you agree to be bboundby the terms ofthe HP End User License ‘Roreement (EULA) f you donot accept these license terme, your sole remedy i to return the ‘entire unused product (hardware and software) within 14 days fora ful refund subject tothe ‘refund policy of your sel. Far any further information or torequest full, refund ofthe price ofthe computer pease ‘contact your sete. Safety warning notice Reduce the possiili described, y of heat-related injuries or of overheating the computer by following the practices, ZAWARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards. Mans.io Mans.io iv Safety warning notice Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. E imporTANT: "See “Removal and replacement procedures for Customer Self-Repair parts” for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty. Mans.io Mans.io vi Important notice about Customer Self-Repair parts Table of contents 1 Product description Low blue light mode (select products only) Keyboard area Touchpad. ‘Touchpad settings . ‘Adjusting touchpad settings .. Turning on the touchpad Lights... 1 Button, speakers, and fingerprint reader ...nsnnnnnnnnnninnennnnnnnminnnnnnnns TE Special keys, 14 Bottom Rear Labels. HP Tamper Lock... 3 Illustrated parts catalog Computer major components Display assembly subcomponents ..u.sumnnnnninnnnennnnnnn Cable kit Miscellaneous parts 4 Removal and replacement procedures preliminary requirements ..cecsnesnnesnennentenistnneininntsensn 29 Tools required — a 29 Service considerations . 29 Plastic parts. 29 Cables and connectors... 2 Drive handling ...nunnsno ninnnnininnninnnnnninnnnmnimnnnnannnns 29 Electrostatic discharge information 30 Generating static electricity . 30 Preventing electrostatic damage to equipment 3 vil Personal grounding methods and equipment.. Grounding the work area . Recommended materials and equipment... Cleaning your computer Enabling HP Easy Clean (select products only) Removing dirt and debris from your computer . Cleaning your computer with a disinfectant... Caring for wood veneer (select products only) Packaging and transporting guidelines . ‘Accessing support information 5 Removal and replacement procedures for Customer Self-Repair parts... Component replacement procedures Preparation for disassembly... Bottom cover . Using a SIM card (select products only) 38 Determining the correct SIM card size for your computer . 38 Inserting a SIM card in an external slot son 39 ‘Memory modules... 39 WLAN module WWAN module... tm svivstaeaie AVL CLL LS.LO. 6 Removal and replacement procedures for authorized service provider parts... Component replacement procedures Preparation for disassembly Battery. o fo RTC battery wnvnnnonnnnnrni sonnei 4B V0 board .. Touchpad Fan Fingerprint reader board... Heat sink ‘System board.. Speakers . Power connector cable. Display assembly, Top cover with keyboard. - 67 7 Computer Setup (8105), TPM, and HP Sure Start Using Computer Setup Navigating and selecting in Computer Setup .. Restoring factory settings in Computer Setup Updating the BIOS... o 70 Determining the BIOS version .70 Preparing for a BIOS update Installing a BIOS update nee n Changing the boot order using the f9 prompt. ‘TPM BIOS settings (select products only) Using HP Sure Start (select products only)... 8 Backing up, restoring, and recovering Backing up information and creating recovery media. Using Windows tools for backing up Using the HP Cloud Recovery Download Tool to creat recovery media (select products only)... 73 Restoring and recovering your system Creating a system restore Restoring and recovery methods . Recovering seo ey: Ph fn Changing the compe ris: TO Using HP Sure Recover (select products only) 9 Using HP PC Hardware Diagnostic: Using HP PC Hardware Diagnostics Windows (select products only) Using an HP PC Hardware Diagnostics Windows hardware failure ID code... ‘Accessing HP PC Hardware Diagnostics Windows... ‘Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) oneness 16 ‘Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant Accessing HP PC Hardware Diagnostics Windows from the Start menu (select, products only) Downloading HP PC Hardware Diagnostics Windows 7 Downloading the latest HP PC Hardware Diagnostics Windows version from HP we 77 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store .... 77 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) Installing HP PC Hardware Diagnostics Window: Using HP PC Hardware Diagnostics UEF Using an HP PC Hardware Diagnostics UEFI hardware failure ID code. Starting HP PC Hardware Diagnostics UEFI Downloading HP PC Hardware Diagnostics UEF! to a USB flash drive Downloading the latest HP PC Hardware Diagnostics UEFI version 79 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)... smn Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)... Downloading Remote HP PC Hardware Diagnostics UEFI Downloading the latest Remote HP PC Hardware Diagnostics UEFI version. Downloading Remote HP PC Hardware Diagnostics UEFI by product name or umber Customizing Remote HP PC Hardware Di ynostics UEFI settings... 10 Specifications Computer specifications 35.6 cm (14.0 in) display specifications 82 Solid-state drive specifications 11 Statement of memory volatility Current BIOS steps 84 Nonvolatile memory usage... . 86 Questions and answers 88 Using HP Sure Start (select prod 89 12 Power cord set requirements... Requirements for all COUNEFIES ....nsnnnennannnnnn 90 Requirements for specific countries and FeGiONS wnnmnnennmnnninnnnenmnennmnninmnnnne 90 13 Recyeling .neeneenm Indes Product description This table provides detailed product information. Table 1-1 Product components and thelr descriptions Category Description Product Name HP ProBook 45 15.6 inch 63 Motebook PC Processors ‘AMO® processors ‘Amo Ryzen™ 7 S825U(20 GE bac requncy, 16 MB cache 8 cores, 15W) ‘AMO Ryzen 556250 [23 Giz base requncy, 16 MB cache, 6 cre, 15) ‘Ao Ryzen 354250 (27 Ge base requency, MB cache, 4 cores, 15 Graphs Internal graphics ‘Amo Radeon” Grapes Display 38.6 cm (15.6), full high definition (FHD) (1920 1080), narrow bezel, UWVA,antiglare, bent camera privacy cove 280-nts, 45% C6, 0° 7.2 tout PSR, no camera, wth or without WAVAN 280 ts, 45% C6, 0? 1.2 without PSR, HO camera, auch ornontouch 2s0rits. + garpera touch ornontouch 0 its, sb 104 SA wg 400 nits, sRG6 100, e0P 1.3 + PSR, ow power HO + camera “40 its sR 100, DP 1.4 + P52, low power, HD camera 400 nits, sRGB 100, eOP 1.4 +PSR2 low power HD+ IRcamera 39.5 em (15.6, full high definition HD) (1366 » 768), 45% C6, eOP 1.2 without PSR, marrow bezel, SUA, ntiglae, bent, camera privacy cover No camera Ho camera HD + RRcemera ‘an Memory Two estomeraccesstle(by Hor sett-maintanes only) memory module sot supporting upto 32 GBot Ram (D0R4-3200 dual-channel support Supports the fliowing configurations = 326801672 © 1668(6*2)or(16~1) + 12c8@+a © BGB(@*T ora) ‘Table 1-1 Product components and their descriptions (continued) Category Description = 46BIa*1) Primary storage Solid-state drives, Pe, NVMe 178, PC «6 TLC, M22280 51268, vlue, M22260 256.68, velue, M2 2280 256.68, M2 2230 (2nd solid-state dive) 128.6, M2 2230 128 G8, M2.2230 (2nd solid-state drive) eee) Camera, HO 7209 +I intared) (ec products ot) Camera pracy cover Stereo speakers (2) Meronhone (el ara) ‘Supports WOR (wide dynamic range) 14-45 (network) Jack Realtek RTLB1T1HSH-CG 10/100/1000 ‘Supports SO (orking)/4 (tibernation)/S5 (Shutdown! va cut of band an fPNS.10 Supports wake-on Supports Six/S4/55 wake on LAN via out of band) using docking station Wireless Wireless Local Area Wetwork (WLAN) (select prodcts on) ‘Qualcomm? WCN6SSS Wi-Fi® 6E Bluetooth® 5.2 WLAN Reaitek 8852BE Wi-Fi6 Bluetooth 5.2 WLAN Supports gigabit datarate Compatible with Miracast® devices Two WLAN antennas Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LANIWAN suitching) Wireless Wide Area Network (WWAN)(sclect products ony) Intel XM 7560 R+ LTE-Advanced Pro WWAN (Cat 16) Two antennas integrated at top of display SIM support LTE CATE: Fivocom LTE/HSPA + with PS ‘Global Series support Ports HOMI20 2 Chapter Product description Table 1-1 Product components and their descriptions (continued) Category Description ‘dio-outheadshon/aodio-n (microphone) combo jack (3958 3.1 Gen 1 Type part, USO Type-C* prt US83.2.en2) Rd network Jack AC Smart Pin adapter plug, 4mm Sensors Hall sensor Keyboard/pointing Keyboard ‘devices Backlit, spillesstant Nt backlit pil resistant Clckpad Firmware PTP Microsoft® precision touchpad default gestures support No hybrid mode support Power requirements Battery 3 cll, 51 Wh HP Long Life ‘Smart AC adapters 165 Wright anole, aPFC, 4.5mm, 1.8m (6 #0 (65 Wight angle, nPFC 4.5mm, 1.8m (6 (LAMERCO) 655, PFC, 4.5mm, EM 65 stright, PC, USB Type-C, 1.8 (6) 45 right angle, aPC 4.5mm, 1.8 m(6 40 “45 sight anal, aPC A Smm, 1.8m) (LAMERCO) «45 WPF standard 8, wo rong, 4.5mm (fr sen Japan) “45, straght, WPF, USB Type, 1.8m (6) Power cord 7,1.0m(340 convetanst, C5, 1.0m (83 ft conventional Security Fingerprint sensor (select products only) Camera privacy cover Nano security cablestot ‘Table 1-1 Product components and their descriptions (continued) Category Description HP Tamper Lock select products oniy| ‘Operatingsystem Windows® 10 Enterprise 64 Windows 10 Enterprise 68LTSC 2108 Windows 17 Enterprise 6a Windows 11 Home 64 Windows 11 Home 64 Advanced Windows 11 Heme 64 Advanced Single Language Windows 11 Home 64 Chinese Market CPPP Windows 11 Heme 6 Hgh-EndChinese Market CPPP Windows 17 Home 64 Pls Single Language Windows 11 Home 6 Pius Sinle Language Arca Market PPP Windows 17 Home 64 Plus Single Language APACEM PPP Windows 11 Home 6 Pls Sine Language nda Market PPP Windows 11 Home 64 Plus Single Language Indonesia Market PPP Windows 11 Home 64 Single Language Windows 11 Heme 6 Single Language india Market PP Windows 17 Home 64 Single Language Indonesia Markt PPP ‘Windows 11 Home 6 StF MSNA forigher Eeueation States Windows 17 Prob Windows 11 Pro 6a Chinese Market Windows 11 Pro 64 Dowrade Win 10 Pro 64 Windows 11 Pro 64 Downgrade Win 10 Pro 6 Chinese Market ‘Windows 1 Pro 64 Downgrade Win 10 Pro 6 SF MSNA Stand Windows 11 Pro 64 Downgrade Win 10 Pro 4 SF MSNA Statesc ‘Windows 1 Pro 64 Downgrade Win 10 Pro 64 Value Windows 11 Pro 64 Downrade Win 10 Po 64 Value Chinese Markst Windows 1 Pro 64 StF MSNAStandord Windows 11 Pro a StF MSNASKratesic Windows 11 Pro 6a value Windows 1 Pro 64 Valve Chinese Market Freev0s 3.0 4 Chapter 1 Product description Table 1-1 Product components a their descriptions (continued) Category Descript Restore media, Windows 10 Professional 6 bit OS OVD ‘Windows 10 Professional 6 bit 0S USB Serviceabitity End user replaceable parts ACadanter Mans.io 2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. oer ® ‘Table 2-1 Right-side components and their descriptions. ‘Component Description o odor [1S Safe peor ainr aan For SIM cdinstallation steps, see sina. a SIM cord select rcs ony) on page 28. NOTE: Models without WWAN have a permanentinsert instalie, @ ‘Audio-out (headphonel/Audiosin (microphone) Connects optional powered stereo speakers, headphones, ‘combojack ‘earbuds, aveadset, ora television audio cable Also connects an ‘optional headset microphone. This jack does ot support ‘optional standalone microphones. WARNING! To reduce the sk of personal inary, adjust the volume before putting on headphones, earbuds, or headset, For addtional safety information, seete Regulatory, Sofety, «and Environmental Notices. ‘Toaccess ths guide: ‘A-Select the Search icon (select products ony) inthe taskbar type t? Docusoataionin the searchbox, and then select HP Documentation, OTE: When a device is connected tothe ack, the computer speakers are disabled. ® HOM port, Connects an optional video or audio device, such as ahh ome ‘definition oevsion, any compatible digital or audio ‘component, or ahigh-speed High Definition Multimedia Interface HOMD device. 6 —Chapter2 Components Table 2-1 Right-side components and their descriptions (continued) Component Description « ‘USB Superspeed 5 Gops port soe Connects # US® device provides high-speed data transfer, end (orselect products) charges smal devies (suchas 2 ‘smartghone) when the computers ono in Sleep mode. NOTE: Use. standard USB Type-A charging cable or cable adapter (purchased separately) when cherging smal external sevice ® USB Superspeed 5 Gops port with HP Sleep and Charge’ Connects a US8 device, provides high-speed data transfer. and charges smal devies (suchas a smartphone), even when the computers of NOTE: Use. standard USB Type-A charging cable or cable _adapter (purchased separately) when charging a smell external device. © {USB Type-C" power connector port, ‘SuperSpeed 10 Gbps port, and Thunderbolt™ portwith HP Sleep and Charge Mans Connects an AC adapter that has a USB Type-C connector, supplying power tothe computer and i needed, charging the computer battery. and Connects 8 US8 device, provides high-speed data transfer, nd charges smal evies (such asa smartphone), even wien the computer of NOTE: Usea standard USB Type-C charging cable or cable ‘adapter (purchased separately) when charging a small extemal sevice and splay device that has USB Type-C connector, . ispiayPort output NOTE: Your computer might also support a Thunderbolt ocking station. USB Type-C power connector port, SuperSpeed 591% 10Gbps port, and DisplayPort™ output Connects an AC adapter that has a USB Type-C connector, ‘supplying power to the computer and, fneeded charging the computer battery d= Connects US8 device, provides high-speed dats transfer, nd (for select products) charges small devies (suchas 8 smartphone) when the computers on or in Slep mode. NOTE: Usea standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device. and Connects display device that has a USB Type-C connector, Providing DisplayPort output. @ Battery ight When AC powers connected ‘+ White: The battery charges greater than 90 percent ‘Amber: The battery charges from 0 t 90 percent. ‘+ Off: The battery isnot charsing When AC powers disconnected (battery not charging Right 7 ‘Table 2-1 Right-side components and their descriptions (continued) Component Description ‘© Blinkingamber: The battery has reached alow battery level When the battery has reached a critical battery ove, the battery light begins blinking rapidly. Off Thebatteryis not charging. @ a Power connector (Connects an Ac adapter. Left Use the illustration and table to identify the components on the left side of the computer. o a Security cable stot ‘Attaches an optional security cable tothe computer. NOTE: The-securty cable's designed toactas a deterrent, but tmight not prevent the computer from being mishandled or stolen. @ RAS network) jack/Status lights Connects a network cable eae ‘+ Green ef): Thenetworkis connected. ‘+ Amber (eighth Activity ocauring on the network 8) em, USSuperSveed 5 Gbos powered port Connects and supplies power toa USB device, provides high- Set speed data transfer and (for select products) charges small Gevies (suchas smartphone) when the computers on orin Sleep mode, NOTE: Use standard USB Type-A charging cable or cable adapter (ourchased separately wen charging a small external eve Use the illustration and table t lentify the display components, 8 Chapter2 Components Low blue light mode (select products only) Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading. ZAWARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Sofety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guides available on the web at http://www. hp,comjerao. eagle Mans.io Table 2-3 Display components and their descriptions Component Description (1) WiANantennas* elect products ony) Send and receive wireless signals to communicate with wireless local aca networks (WLANS} (2) wwAvantennas* (select products ont) Send and receive wireless signals to communicate with wireless wide area networks (WN). @)——_Intenal microphones Record sound (4) Cameraligt select products oni) On: The cameras nuse () Cameras) (select products ony) ‘Alow(s) youto video chet, record video, and reord stil images. Some cameras als allow @ facia recognition logon to Windows, instead of «password logon. NOTE: Camera functions vary depending on the camera hardware and software installed on your produc. (6) Camera privacy cover (select products ont) By default, the camera lens uncovered, but you can side the camera privacy covert block the cameras view-To use the camera, slide the camera privacy cover inthe opposite tection to reveal the lens NOTE: if youhaveboth front-facing and rear-facing cameras, when one camera lens revealed and ready to use the others concealed. ‘The antennas arenot sible from the gutside ofthe computer. For optimal transmission, keep the areas immediately around the antennas fee fom obstructions Display 9 ‘Table 2-3 Display components and their descriptions (continued) Component Description For wireless regulatory notices, ee the section ofthe Regulatory, Safety, and Environmental Notices that applies to your country oF region. Toaccess this aude: ‘A-Select the Search icon select products ony) inthe taskbar type Documenta Lon inthe search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. EY NOTE: The keyboard, including the function keys and power key (select products only), is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad The touchpad settings and components are described here. Touchpad settings You learn how to adjust the touchpad settings and components here. touchpad settings Uses sos oat toured tS: 1Q 1. Select the Search icon (select products only) in te taskbar, type touchpad settings inthe search box, and then press enter. Aju 2. Chooseasetting. ‘Turning on the touchpad Follow these steps to turn on the touchpad. 1. _ Select the Search icon (select products only) in the taskbar, type touchpad settings inthe search box, and then press enter. 2. Using an external mouse, lick the Touchpad button, IF you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the ‘touchpad button. Then press the spacebar to select the button. Touchpad components Use the illustration and table to identify the touchpad components. 10 Chapter 2 Components Lights LILI al eo ‘Table 2-4 Touchpad components and their descriptions mo is Toe tga ma bes es anerbcni oD Ce Md Ko 9 ere 0) tan ee Use the illustration and table to identify the lights on the computer. Keyboard area 11 1 Table 2-5 Lights and their di riptions ‘component Description o ops ocklight ‘On: Caps occ on, which switches the key input toa capital @ Privacy key lant oft Ison, which hens prevent side-anale view B oa fn ‘On: Computer sound soft Off Computer soundison, “ g Microphone mate taht ‘On: Microphone i of. Off Microphones on o cy Pome tight ‘On: The computer son. Binking (select products only: The computers inthe Sieep ‘tate, a power-saving state. The computer shuts off power tothe deplay and ater unnecessary components. Off: Depending on your computer model, the computer is (off in Hivenation, or in Sleep. Miberation sth power- ‘saving state that uses the least amount of power. o Nur tight (On: Num kis on. o Falock light ‘On: The Fo key is locked. Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. Chapter 2 Components EX IMPORTANT: To verify that your computer supports fingerprint reader sign-in, elect the Search icon (select products only) in the taskbar, type Sicn=in opt ions in the search box, and then follow the on-screen instructions. if Fingerprint reader isnot listed as an option, then your notebook does not include a fingerprint reader. mere MANS Le comin move a Poser @) Gy rows waite Gneawisat vs eben & ss ‘When the computeris on, press the button brief tointiate Step. = When the computeris inthe Step state, press the button broly to ext Sleep select products on). ‘= When the computeris in Hibernation ress the button brety to ext Hibernation. IMPORTANT: Pressing and holding down the power button sults in the oss of unsaved information, | the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least seconds to turn ofthe computer. Tolearn more about your power settings, use the Power con. Keyboardarea 13 ‘Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description 4 l-cthe omer cn ond en, desendraon your product, select Power and sleep settings or Power Options. ® Fingerprint reader (select products only) ‘lows a ingerprint logon to Windows, instead ofa password logon. ‘A. Swipe down across the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your Fingerprint that ll sdes of your finger are registered by the fingerprint reader. Special keys Use theillustration and table to identify the special keys. ‘Table 2-7 Special keys and their descriptions Component Desciption o eschey Displays system information when pressedin combination with the fn key. @ fkey Executes frequently wed system functions when pressed in ‘combination with another key. Such key combinations ae called hot hey. @ Windows key ‘Open the tart menu NOTE: Pressing the Windows key again wil close the Start o Action keys Execute Frequently used system functions. 6 Power button ‘when the computeris of, press the button brefy totum onthe computer. ‘When the computeris on, press the button bet to Initiate Seep. 14 Chapter 2 Components Table 2-7 Special keys and their descriptions (continued) Component Description ‘© When the computerisin the Slee state, press the button briety to ext Sle select products ony. ‘© When the computerisin Hibernation, ress the button brief to exitHiberation. IMPORTANT: Pressing andholding down the powerbutton ‘esl inthe loss of unsaved information. I the computer has stopped responding and shutdown Drocedures are netfectve, press and hla the power button for atleast @ seconds to turn af the compte. ‘Toleam more about your power settings, use the Power con. ‘© Right-click the Power icon [I and then, depending on ‘your produc, select Power and sleep settings or Power Options ry um tk key “Turns the embedded numeric keypad on and of when pressed in ‘combination with the > key. “Turns the embedded numeri keypad on and of Alternates between the navigational and pumerc functions on th integrated numeric keypad. o wrong OE) [1S A fefetponato ie rit ofthe alphabet keyboard When nde she teratedkeypa can beuse tke an ‘evternal numeric keypad NOTE: ifthe keypad function active when the computers ‘wined of, that functions einstated when the computers turned back on. Bottom Use theillustration and table to identify the bottom component. Bottom 15 Rear CL ‘Table 2-8 Bottom component and description ‘component Description Vent Enables airflow to coal internal components. NOTE: The computer fan starts up automatically to coo internat components and prevent overheating Its normal forthe internal fan to cycle on andof during routine operation. Mans.io Use the illustration and table to identify the rear component. ‘Table 2-9 Rear component and description component Description Vent Enables alow to ool intemal components NOTE: The computer fanstarts up automatically to cool internat ‘components and prevent overheating, tis normal For the internal fan to cycle on and off during routine operation. Labels 16 a The labels affixed to the computer provide information you might need when you troubleshoot system problems or travel internationally with the computer. Labels might be in paper form or imprinted on the product. IPORTANT: Check the following locations for the labels described in this section: the bottom of the ‘computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Chapter 2 Components Service label—Provides important information to identify your computer. When contacting support, you might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. WSAE SNH 5cD9432085——-@ ProdID OGASKKU4#ABA—-@® HP Elite Book x360 15 G20 Table 2-10 Service label components Component (1) Seria umber Product io @) HP productname Se ASbk HP Product Namo Component (HP product name @) Producto (2) Serial umber (@) Warranty pend 9 saree ee © Ba Labels 17 18 ‘Table 2-12 Service label components ‘Component (1) HP product name (2) Warranty peiog (8) Producto (® Serairumber © Regulatory labels—Provide regulatory information about the computer. © Wireless certification labels—Provide information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use. HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been ‘tampered with or the bottom cover has been removed. HP Tamper Lock uses tamper detection sensors located on the bottom cover and internal storage. If a sensor is triggered, you must enter a supervisor password to unlock the computer. This features disabled by default. Configuration settings are available in Computer Setup (BI05). (7 NOTE: HP Tamper Lock must be configured at the factory and requires that you set a supervisor password prior to use. For more information about HP (important: snow f ARG ing the computer in for repair. AMNS+O Chapter 2 Components 3 Illustrated parts catalog Use this table to determine the spare parts that are available for the computer. Computer major components To identity the computer major components, use tis ilustration and table. EY NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to hitb://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Ey NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. Computer major components 19. 20 ‘Table 3-1 Computer major component descriptions and part numbers tem Component Display assembly NOTE: isplay spare pats are available only subcomponents. For spare part information see Displayassembly subcomponents on poge 21. ‘Spare part number ‘ot avalable asa sparepart @ ‘op cover with keyboard NOTE: Fora detailed Ist of country codes, see Top cover with keyboard on page 7. ackt 1N01933-007 Not baciit 1No1934-001 1m21725-001 o ‘Touchpad NOTE: The touchpad cables avalabe inthe Cable Kits spare part number W191 8-001. Speaker 1m21999-001 (me1723-001 System board (includes teste srocessen NOTE: Alsystem board spare par kts include replacement thermal material A systeboards se the following portnumbers Jaca0-001: Non- Windows operating systems Jocao-601: Windows operating system AMD Ryzen 7 5825U proces ‘AMD Ryzen 5 56250 proces AMD Ryren 5 5625U processor (models with WAN) ‘AMD Ryzen 35825U processor AMD Ryzen 3 5425U processor (models with WAN) o Heat snk includes replacement thermal material) Fan For usein 42 Wmodels me1718-001 Forusein 51 Wmodels 1N00095-001 0 be: NOTE: Thel/0\boord cables ore availble inthe Cable Kits spre pat number NOT 15-001. The Rls45 doc is avaiable as spre part number M21994-001, No1502-001 co) Battery ell, ST Wh m73472-005, Beall, 42 Wh 1M75599-005 ow Bottom cover Forust dels with a S1 Wh battery 0012-001 For usein models with 942 Wh battery m21720-001 ay Solid-state drive (M2 2230), Chapter 3 illustrated parts catalog Table 3-1 Computer major component descriptions and part numbers (continued) tem Component Spare part number NOTE: The olid-state drive support kit is available as spare part number NOO35@-001 25668, PCle, vale, 2230, ‘Mi1042-001, 128 68, Pe, value, 2230 M11040-001 (13) Solid-state drive (nz. 2280) NOTE: The solid-state drive supportkit is avaiable a spare part number NOO3S¢-001 178, PC, TA, 2280 1M16560-001 51268, Pcie, value, 2280, 9745-001 256.68, PCle, vale, 280, 5354-001 (14) Memory modules (00R4,PC-3200) 1668 7710-001 808 46596001 408 s3673-001 (15) Reab time clock (TC battery ar37-001 (16) WwaN module Intel XMM 7560 R» LTE-Advanced Pro WWAN Cat 16) "Msz040-001 7) wanmedule ‘Queicomm WON6ES6 i ‘Ma5aa9-001 Realtek 68528E WI-FI6 Sluetooth 5.2 WLAN 1M91238-001, Fingerprint eader (not ilustrated) 0087-001 NOTE: The fingerprint reader cable is avaiable inthe Cable Kits spare part number NOT915-001 “The fingerprint reader brackets avalible inthe Bracke Kitas spare part umber NOT916-001, The fingerprint reader insert (for use on models without a fngerprint reader) s avaiable inthe Plastics tas spare part number NOTT3-001, Display assembly subcomponents To identity the display assembly subcomponents, use this illustration and table. Display assembly subcomponents 27 ‘tem Component Spare part number (1) Display bezet For weinmodel without camera 1N21991-007 For use in madels with an HO camera 121952-007 No7351-001 For use inmodels with anH + IReamere 1421983-007 2) Camera module HO eamera Nose69-001 Reamera No5870-001 Microphone module ose63-001 22 Chapter 3 ‘Ilustrated parts catalog Table 3-2 Display component descriptions and part numbers (continued) tem Component ‘Spare part number @) Display panel includes cover and bezel achesive) MOTE: Display panel tapes avallableas spare part number N00351-001 FD, 400 nits ‘No0086-001 FD, 250 nits ‘Nooose-o01 FD, 250 nits, touch screen ‘w00085-001 1, 250 nits ‘No0087-001 (4) Hinges ett and right: includes bezel trim pices, bezel vim protective shielding deplay panel ——21732-001 adhesive, and bezel adhesive) 6) __Displaykamera cable includes cover andbezel adhesive) 01914001 (6) wLaWantennas and cables (rcludes camera, cover, anibezel adhesive) 1No1921-001 (7) WWAMLantennas and cables (includes cover and bezel adhesive) 1w01922-001 (8) Display back cover (includes bezel adhesive) Models with 2400 nit panel No1918-001 ‘Modes with WAN 1N01920-001 Models with 250 nit panel wo1919-001 Cable Kit Mans.io ‘Toiidentify the contents of the Cable Kit, use this table. Table 3-3 Cable Kit content descriptions and part number Component Spare partmamer Cable, ncues ¥01915-001 Woboard cable V0 board cable (USB 3.0) Touchpad cable Fingerprint reader board cable Miscellaneous parts To identify the miscellaneous parts, use is table. ‘Table 3-4 Miscellaneous part descriptions and part numbers Component Spare part number ‘AC adapters 280, PEC, 7.4mm 152952001 CableKit 23 24 ‘Table 3-4 Miscellaneous part descriptions and part numbers (continued) ‘Component ‘Spare part number 1200, PFC, 74 men 189695-001 120, PFC, 74 men .s7177-001 120, PFC, 45 mem 1495377001 65, nPFC,USB-C, 1.8m (6010 6740-001 (65, APFC, 3p, 45 mm 7roai2-001 (65, nPC, 45mm EM 913691-650 (65%, PFC, USB-G travel adopter 121467-001 (65, nPFC, USB-C RE, 1.8m (6 132382-001 45, PFC, SMART, RC, mm, notin rar7e1-001 451, 0PFC, 3p, USB-C, 18m (60) 143407-001 AS W.nPFC, pin 45 me 742006-001 451, PC, USB, wall mount ‘0210-650 ASW. nPFC, USB-C, wall mount, 1.8 m6 2 132580001 ‘Smart AC adapter, 7.6mm nareon ‘USB-Cto-DeplayPort adapter 231753-001 SB-Cto-HDMI 935325-001, USB-Ctos 814618-001 ‘USB-C0-VGA adapter ‘3751-001 SB-Cto-USE-Aadapter 195250-001 SB-Cmal-to-USE-€ (male) adapter 155253-001 OMI-toVGR adapter 701983-001 HOM-t0-DV-D adapter 9227-001 ‘USB travel bub 720s6-001 USB-Co-US8-Ahub 916838-001, ‘WLAN protective tape ‘oz0a7 ‘Serew Kit forse with HP TB Dock 1200 G2) 115820-001 ‘Serew it forse with HP US@-C Dock 6s) ‘089-001 ‘Serow Kit for sein product component removal and replacement) No1913-001 ‘Bottom case (for use with HP TB Dock 1200 G2) 5814-001 Top cap (or se wih HP TBDDock 1200/62) 1505-001 Plates Kit inclu Rogerprint reader inset cable olde SI cardinset. smartcard insert, memory NO0113-001 ‘module protective shieling, and microphone rubber wth mesh) ‘luetooth ravel mouse 162063-001 UsBmouse 195713-001 Chapter 3 illustrated parts catalog Component Spare part number Mane ook 910451-001 Sure Key cable lock s8088-001 External optical ive 7a7080-001 ‘Thunderbolt™ 120W G4 dock (with able) 97105-0901 ‘Thunderbolt 20 W 64 97106-0091 935927-001 ‘Thunderbolt dock 120 (with abled 15809001 USB-€ dock with able) 164086-001 1S6-

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