CENTURY

MEDICAL
CASE STUDY ANALYSIS
 About The
Project
Foundation for Case
analysis
The development of new technology at Century Medical - large medical product
company in Connecticut
Sam Nolan:
Chief Information Officer
Tom Carr:
Replaced Sandra Ivey as Executive Vice President
Sam Nolan was working for Century Medical for the past 4 years. Successfully
implemented two systems for the company.
Benefit administration system for the HR department
Web-based purchasing system that streamlined the process of purchasing supplies
and capital goods
Meet Sam Nolan

Sam Nolan is the Chief Information Officer, with a proven track record in
implementing innovative systems that have revolutionized the way Century
Medical operates.
As the Chief Information Officer, he has spearheaded several projects that have
improved the company's efficiency and saved millions of dollars.
One of Sam's most notable achievements was the implementation of a cloud-
based inventory management system, which streamlined the supply chain process
and reduced waste.
Thanks to his leadership, Century Medical was now able to deliver products faster
and more efficiently.
Tom Carr's Disapproval

Tom Carr, the Vice President of Operations, was initially skeptical

about the proposed Web-based job posting system. He referred to it
as a waste of time and money, arguing that the current system was
sufficient.
However, Sam Nolan and his team presented a compelling case for
the new system, highlighting its potential to improve efficiency and
save money in the long run. They also addressed Tom's concerns and
showed how the new system would address them.
Conflict of beliefs
Despite the potential benefits of the proposed Web-based job posting system, Tom
Carr discouraged Sam Nolan and his team from gathering input from potential
users, including internal recruiters. Carr believed that:

Conflict # 1 Conflict # 2

Tom Carr believes that technology
and people do not mix.
“Technology is for those people in
the IT Department. My job is
about people not technology.”
Tom Carr doesn't understand how
and why technology is being
used.
"Just stick to the original plan and
get it done"
 Our Great
Team
Nolan needs to provide a visual representation of the key drivers of the
organization's success and how the specific outcomes in each area are
linked
That would allow Carr to see the critical relationship between the use of
technology and the benefits for the organization.
IMPACT ON
ORGANIZATION DESIGN
Smaller organizations Decentralized organization structures
n for traditional businesses, new IT enables the With IT, information that may have previously been
organization to do more work with fewer people. available only to top managers at headquarters can be
quickly and easily shared throughout the organization,
Improved horizontal coordination. even across great geographical distances.
IT applications can connect people
even when their offices, factories, or Improved interorganizational relationships
stores are scattered around the Interorganizational information networks tend to
world. heighten integration, blur organizational
boundaries, and create shared strategic
Enhanced network structures contingencies among firms.
The speed and ease of electronic communication makes the
network structure a viable option for companies that want
to keep costs low but expand activities or market presence.
THANK YOU