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Resource

Resource69
X Unit X
6 English in action

Student A Student B

Situation 1 Situation 1
You’re taking a costume back to the fancy You’re a shop assistant in a fancy dress shop.
dress shop. You want to make a complaint. Student A comes in with a complaint about
Student B is the shop assistant. Tell him/her his/her astronaut costume. You can tell him/
about your problems: her:
• astronaut costume too big • ‘Would you like to exchange it/them?’
• moon boots damaged • ‘Would you like a refund?’
• broken space helmet • ‘I’ll need to see your receipt.’
Ask Student B to find an answer to your Find an answer to Student A’s problems.
problems.

Situation 2 Situation 2
You’re a shop assistant in a fancy dress shop. You’re taking a costume back to the fancy
Student B comes in with a complaint about dress shop. You want to make a complaint.
his/her Egyptian king/queen costume. You Student A is the shop assistant. Tell him/her
can tell him/her: about your problems:
• ‘Would you like to exchange it/them?’ • Egyptian king/queen costume too small
• ‘Would you like a refund?’ • broken Egyptian sandals
• ‘I’ll need to see your receipt.’ • Egyptian jewellery damaged
Find an answer to Student B’s problems. Ask Student A to find an answer to your
problems.

Situation 3 Situation 3
You’re taking a costume back to the fancy You’re a shop assistant in a fancy dress shop.
dress shop. You want to make a complaint. Student A comes in with a complaint about
Student B is the shop assistant. Tell him/her his/her Sherlock Holmes costume. You can
about your problems: tell him/her:
• Sherlock Holmes coat button missing • ‘Would you like to exchange it/them?’
• broken magnifying glass • ‘Would you like a refund?’
• Sherlock Holmes hat damaged • ‘I’ll need to see your receipt.’
Ask Student B to find an answer to your Find an answer to Student A’s problems.
problems.

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