Gonimynication: Skills &hhe skills requiredt for effective and saccessfil communication. Listening Why people Listen? & Feeple do listen for varias reas. <1a enjoy enieriainmert *Ustering music -Listening speeches «Listening videos ele —e To gain ‘taformation eListening to teacher in a class *Listening documemaries. “Ligtenig news. —% To receive inslruction * Listening en how to cperale a machine elc, —e Jo hear complaints “HR Metering complainis of ‘heir employees: ele elo Shaw respect : Listening to you elders elec. Where Listening Occurs? &X In cne-an-cne telephone conversations where listener and Speaker are nol physically presetl- Qin face-to-face conversations where \istenen and speaker are present Physicalty & \nsSmall groups where you usvatly know each other. Rina large qyroup.@ Levels oP Attentiveness & Non- listener eA peisen who doesnt listen all alt owing to his/her preoccupation wfith personal thoughts. &lle/She = Physically. present but mentalty, he/ehe Is somewhere else. &Yucsive Listener : —+ A persen who is hearing nittroul even Ivying 4o understand the meaning of Wt. So, the listener lacks the coherent view the entlie message. Soch type oF listener is mae vulnerable to dishacttons. He has the knowledge & the topic betng discussext by the speaker in bils and pieces. 2 Semi-dctive Lislener eli is adype of listener wer who ties to undersland we meaning of the message being detivered oy the especiker but Sill dees nal gal the total intent. Such a type of lislener drawe caclosion cefore even speaken is Thished. Pion Active Lislener . Such a type A listener is on effective listener oy paying attention tothe Words and tscontexd. He/she ull try fo undersiard speakers poin| of view and asks appropriate qyestions Rearing Ys Listenin Klis a Prysicol process elisa meal Process & Message is nal comprehended & Message is cemprehencied RMesaage is nc retotned 8 Message is rlainedHow to Become on fective Listener ? —_—_—_—_—_— 1). Concentictle on the Message. —r Dn average , a ‘person can speak a \O0 - 200 words per minuie whereas Uslening capabilily is ypto 500 words per minute. — Sone of the dechntiqus to focus cn the messarce are to Summarize in mind whaler you're listening This technique is vseltl when “he speaket is Talking in low speed. sHis/tler Tdeas are nel well-organized. «He/She is taking time for thinking and then Prodvcing vi&/ner message. %& Cancenircle of the main parts the speaker Is teying to comer. %& Lock forthe hidden message. “he speakep can give you direcl message e or frelirect m . ; This techniqye ia also known as deduction “Nkcther the Spaaken 's giving cts and Fiques: or his/her own opinion ele. QDs nd allow personality of the speaker hisfep vocal quality to effec! your concen ration, -GSomatines perscrality of a persan I= such that youre meametized byl. -Sorelimer CG persats speaking, ayality ob accent ig excellent.Determine the purpose oP the messuge. —eBy determining the purpose of a ceriain emmunicatiion ov can eosity cxpply ore oF the following mode. oP listening to yor donvetsation . QCavtias iislening When you need to focus on each and every word oP the speaker. “When yo need to unclersland the general concep) of the message as well oS the arailiary ob relevant Cletails of the message on general concep: \n fie made ,7ov Cannel be relayed as you've to Keep your focus alt the atime. &Skimmin ‘Mis need when 'zeu just hove to obian the generat concept of the message. “You need nel to Rous on all the words and Aelails, So il Is a bit Ielavect meee cemparatively et wn \ jus d to gel fi “MIS dv when you juss nee cl a Speattic piece f? Tafexmetion om when & wine persan is listening 4a buchel speech , his/ her nly concern iS pep. the part where salen, budget is announced . 3) Keep cn cpen mincl —> Every perso hos binges ,likings or dislikings, fnlerests amationat atiach mens /detachments It is discoutews to jalk on inlerupl when @ speaker speak in: . Seek permission Yr asking qyestons. —e Give due respect to jour speaker.&) Ablic Speaking Listen to Become Good Speakep Why need to listen? Learn to imilale sivie and conten! of effective speakers, Siew to avoid shortcomings &f incflective speakers. Slearn to knaw aball the audience’s esponse thal they can give you on you speech, Observe as Lictener Limited Atlention Span — Feeple have sheet tistenin: =pons. —> People slop lisslening to speaker offer specific time, . —- Adoits average lissleniag iS approximately 2O winvles What to do? & Focus oh how much you alllention KX When vyourse mind start login: attention check haw long you had listened speaken cttentively, ‘ & Foous adain and repeal the came action &Notice wily Od lest focus.How will it help yout & & Plan your own Speech accotcingly- & Repare speech oy keeping three minvles attentat span in youn Mind” Qbserve as Listener &Eviemal disitaction ~e Noise Fan «Vehicle - people speaking et¢ —> Movement ; —»Cesiles —e Temperature seating Arrangement What to do? RNotice vuhat environmen Factors are dishacting Q i vousel’ what udid help yo to pay close attention 10 the epeaker: dther than removing the source of disltaction. : &\s the speaker atare & the problem & Does the Spaiken man © ev your allentatin despite ‘the, di Wwactions How will help you? & Moke yar speech inleresing to the exlent Anat your audience. clo nd get istrocled. gr take: Notice & whal can Gisivact yar audience, RACPL avilable Werels) lechniqies to draw the ardience’s allention onoy Yeon the dlicstaction ond toniord your words,@ Observe As Listener RX The Too Much Information 11) problem —+ Whey pecple know a grecil deal aAbat topic they Wy 40 ack everyting ‘in theie speech. they share atorerl of tacls and figures Which iss qpite Aificult {Sr audience fo absorb. What to do? Notice how much information the speaker is sSroring,. SeNatico he/she fs sing appropricile points Yeo the given time. Notice Now well the speakeb communicales informatlicn. ZX Natice Infoomatlion W tis too much, too litle or St enovgh. How will it help yout Ream to choose Panis according 70 time limit Rleaw to break uP your speech to aveid TML syndrome by sing different techniques. Dbserve as Listener & Eye comoct : pont People wancer eyes which shows: thet ai they ate. tore interested in whal is gping behind the Speoken, _+Yecple blink eyes when they are conflaed. —>Fenple squint eyes Showing angen. —> People locking ditectly ind Spoke ces means that the’ epeaker has managed to ergage their tena aWhat to do? Nolice hay much eye catlact yar "re Hering to tne Speaker i" & Notice when and why youre nd offering eye recrs9. contact. 2 Nolice wheal speaker is doing to make eye contact with audience. & Notice how many ifmes he/she meals yar ees How will t:help you? Lean 10 judge whelhee lisslenets are listening to yea ar nol QrLeam to atlract lisleners! eve conlacl by using different technicyes: Dbserve as Lislenen & Perscna) Mannerisms. —eRocking back and forth. —¥Play/ing arith hain. —SJaching Face Se SnifP ling thro a Ing’ “700 know”, “um” ov “ah”. — Gazing up at the céiling. ~s Lenni Reward: ng —rdabbing Finger a avdience . —rHoving a.samink What to do* & Notice what pereaal mamerisms the speaker exhibis- RQ Nolice Now speoker’s persorall MONNEnSMS offect you. : QNotice nat mace them distracting joy.@ How will Tt helpyav? eLearn a geal deal alat hou bedy language helps and Nincevs listening. Rlearn whal qesivtes helptnis epaaker get the point ecs= “Cictoss. Rican what uncoricicus habits you have that might be Wincering s7oud OW peaches. Dosewe os Listener. Q Insersitiieness - —~ Comments —t Ickes —eAnary cdenouncin —\ncarrecl 1erminolog7- What to do? &Natice now Speaker attends 7o & Nolice what you feel insencitive . RNolice what you Jeet incorrect . QNorice if the Specter addresses any Corversial topics; if sD, how he/she avoids lending audience, How wilt tt help you? Learn to be sensitive to audience's emotions Siearn to be respectd! to audience. Zea 4 auiterlicale information Learn to avoid being conttaersial .Techniques for Getting Attention of Avdience Visval Aids Use Gaphs -2Charls ~* Videos & Pictures & Tables —\. Dont use torrente? vieval aids So thea “tL leeaames distracting, ov Aifficylt IO Absoob. —* Tey fo render on speak abot 90 seands nNQ Single visveil aid. Humour & ell jokes — lt Shald be relevant to4h lk Should be appropriate . +> Kesheould not be fnctiscrtminatony-etc. —> Dart ge en telling ecessive fekes- MMeadctes Bell stoties . —r tk Should be Short one —x Tey to tall it in Q way tha Examples & Ge eromples Suspense xVse vera) Techniques like “Now Mssten very carefully to what Tom coat fo say”or “Did sn cach thate” we topic at hand. is allvaclive .Oo . Fetscnal Refetences Rell cleat yore weal WE experience. Qvotahans:. 2 Share soying Ka persenalit7- Eq. “Ihe best Way topredict the flture 1S to create it? a qve veference if youre quoting From a_bock. Bety RPRecite a spasm or verses. —r The wods are lwely, Dark and deep. But L have promises to keep, And niles fo go before 1 sleep Robert Frost Xetion ‘ BRAct ov ask anne tom audience toacl - —Y Or YA Coy as different ayestione